We use Microsoft Intune to manage our endpoint.
Enterprise IT Infrastructure Architect at Capital Group of Companies
Is flexible, improves productivity, and is user-friendly
Pros and Cons
- "Microsoft Intune simplifies device management by replacing the traditional method of installing OS, joining a domain, and configuring everything manually."
- "Manually syncing devices to enforce policies is cumbersome."
What is our primary use case?
How has it helped my organization?
Microsoft Intune simplifies endpoint and security management by unifying app deployment, device administration, and security features under one cloud-based platform. This lets us easily generate reports, and even remotely wipe missing devices through the Azure portal, enhancing overall endpoint protection.
Intune's user experience has been fantastic! The flexibility, especially with the company portal, allows users to independently install applications. This eliminates the need to constantly request installations from IT, saving everyone time.
Initially, some resistance and a learning curve slowed our adoption of Intune, but its benefits became clear during the shift to a remote workforce because of COVID-19. After initial deployment in 2020-2021, Intune simplified onboarding for new hires with remote access, allowing them to sign in to their laptops and gain immediate access to company resources.
Microsoft Intune helps with hybrid work models to secure company data by allowing employees to access work resources with BYOD while enforcing security measures on those devices.
Intune has positively affected our IT team's productivity. Everything is automated so their workloads have been reduced by 50 percent.
Intune has allowed us to consolidate other vendors.
What is most valuable?
Microsoft Intune simplifies device management by replacing the traditional method of installing OS, joining a domain, and configuring everything manually. With a central management portal, we can easily group and manage all devices, eliminating the need to physically join them to a domain. This allows for seamless enrollment from anywhere, making Intune a user-friendly and flexible solution.
What needs improvement?
Manually syncing devices to enforce policies is cumbersome. Automating this process in Intune would significantly improve efficiency.
The licensing cost has room for improvement.
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Microsoft Intune
April 2025

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For how long have I used the solution?
I have been using Microsoft Intune for three years.
What do I think about the stability of the solution?
We experience occasional delays with Intune, especially during updates, software deployments, and device syncs. While changes on the Intune portal should ideally reflect immediately on all devices, restarts or repeated syncing might sometimes be necessary for policy updates to reach endpoints. However, Intune functions well once everything is up-to-date.
What do I think about the scalability of the solution?
Microsoft Intune is scalable as long as we have the licenses.
Which solution did I use previously and why did I switch?
While SCCM offers a lower upfront cost with a single license, Intune's cloud-based subscription model provides greater flexibility and more features. Although continuous subscription fees make Intune more expensive over time, its functionality outweighs the cost factor for many users, especially those who don't require constant network connectivity for updates.
How was the initial setup?
The initial deployment process was straightforward. We followed the on-screen instructions, downloaded the necessary software from the cloud, and our device was ready to use.
The time it takes to deploy Intune depends on our internet speed and location. On a fast network, deployment can be completed in ten to 20 minutes. Slower connections with high latency can take 30 to 45 minutes, and remote offices with limited bandwidth may require up to an hour or two.
Two people were required for the deployment.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
Using the Cloud is expensive. Perhaps in five to ten years, we will see some cost savings.
The Intune license model is costly. We need to have an enterprise mobility license to use Intune.
What other advice do I have?
I would rate Microsoft Intune eight out of ten.
Our organization is currently piloting Microsoft Intune Copilot, which includes its AI functionalities. We're evaluating its features and functionality to determine its suitability for broader deployment across the entire organization.
Microsoft Intune simplifies mobile device management with BYOD for businesses, reducing the total cost of ownership. Intune's user-friendly interface eliminates the need for extensive IT expertise, making it a strong recommendation for most organizations.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

ITSM Consultant at a computer software company with 51-200 employees
Deploys new systems efficiently with excellent stability but needs better integration capabilities
Pros and Cons
- "This solution saves us a lot of time once it's implemented."
- "Autopilot is a feature I really like."
- "I would like to see better integration with Microsoft."
- "I would like to see better integration with Microsoft. There are a few things I can still do with Jamf that I am unable to do with Intune yet."
What is our primary use case?
I started using this solution in the summer of 2021. It was three years ago, and I remember it was to deploy new computers. I aimed to get a brand new laptop with the processing system entirely configured and ready to work with applications deployed.
What is most valuable?
I would say Autopilot is a feature I really like. It allows us to send a brand new computer directly to the user without needing to go through IT. This capability is powerful as it allows us to remove any compromised device remotely, whether it gets stolen or not.
It's a great product to secure data, although it might be a bit more complicated with iOS devices when you're using your own device. It's nice for mobile devices, though smartphones might be less suitable compared to personal computers. This solution saves us a lot of time once it's implemented.
What needs improvement?
I would like to see better integration with Microsoft. There are a few things I can still do with Jamf that I am unable to do with Intune yet.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
Stability issues almost never happen. The worst case I experienced was when Autopilot failed a couple of times, but that's the only issue I had.
Which solution did I use previously and why did I switch?
I did not use any previous solutions except Jamf for Apple devices.
How was the initial setup?
The initial setup was somewhat between easy and difficult. It took about a month to learn how to use it, initially in a small environment. During the first implementation in March, I did not like all the new features as they took time.
What about the implementation team?
I used it twice. The first implementation took a long time, and there were two of us the second time.
What other advice do I have?
I am sharing my experience between Intune and Jamf. Regarding the user experience, I'm not sure that users realize what Intune does for them. It automates tasks so that from their perspective, things happen automatically without understanding what is being done.
I'm not sure about the name, but I had a personal plan because I started using it without training. It took a few weeks to learn how to use it properly. For application deployment, maintaining packages for updates is necessary. I advise using a testing environment and taking the time to understand how this will impact the infrastructure before putting Intune into production.
Overall, I would rate this product seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jan 12, 2025
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Microsoft Intune
April 2025

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Technologies Architect at a financial services firm with 10,001+ employees
Provides a more streamlined and consistent method for device management across our multiple domains
Pros and Cons
- "Within Intune, managing policies and having a consistent way to manage devices is valuable."
- "Implementing Microsoft Intune has provided a more streamlined and consistent method for device management across our multiple domains, effectively consolidating our administrative efforts."
- "While no specific feature requires immediate improvement, the ongoing expansion of reporting and inventory capabilities promises to enhance its utility."
What is our primary use case?
Our primary use case is managing our devices and policies and having a consistent way to manage devices on the Windows side.
How has it helped my organization?
Implementing Microsoft Intune has provided a more streamlined and consistent method for device management across our multiple domains, effectively consolidating our administrative efforts.
The Microsoft Intune user experience is good. I would rate it eight out of ten.
What is most valuable?
Within Intune, managing policies and having a consistent way to manage devices is valuable.
What needs improvement?
Intune is a constantly evolving product, with Microsoft prioritizing its development over on-premise tools. While no specific feature requires immediate improvement, the ongoing expansion of reporting and inventory capabilities promises to enhance its utility.
For how long have I used the solution?
I have been using Microsoft Intune for at least seven years.
What do I think about the stability of the solution?
The Microsoft Intune stability is getting better, and I would rate it eight out of ten. A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
What do I think about the scalability of the solution?
Microsoft Intune's scalability has improved over the years.
How are customer service and support?
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Configuration Manager and are continuing to use it. The addition of Intune was due to Microsoft's direction.
What other advice do I have?
I would rate Microsoft Intune eight out of ten. Nothing is perfect, but it's good.
We began using Copilot, but it is currently restricted to a select few. Due to its potential for increased productivity and improved user experience, we are advocating for its wider adoption.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Nov 27, 2024
Flag as inappropriateMicrosoft 365 / Azure Cloud Specialist at a tech services company
Gives us increased security, consolidated management, and efficiency
Pros and Cons
- "The security features are most definitely valuable. If I have to give an example, the lockdown features that prevent employees from configuring anything or downloading company data are valuable. We get high-quality device protection, malware protection, and information protection at the same time."
- "For autopilot, there should be more granularity on the settings that they offer at this stage."
What is our primary use case?
For the most part, we use it to manage mobile devices. Most of the time, they are Windows devices. We manage them by deploying policies so that we can control the antivirus on them and enable BitLocker to encrypt internal drives. We can also control and maybe lock down some Windows settings to ensure that people are locked down and they can only access certain applications.
How has it helped my organization?
By implementing Intune, the biggest problem that we wanted to solve was the protection of company data. We wanted to ensure that if a phone or a laptop gets stolen, the company data does not fall into the wrong hands. Secondly, we wanted protection against any rogue employees who might resign or send company data to any of the competitors. So, for the most part, it was device security and governance. They ensure the protection of company data. That is the biggest problem that gets solved with Intune.
Mobile application management has been the best for mobile devices. It is the most efficient and most sought-after feature compared to full mobile device management. When it comes to personal devices, most people feel that the features and the policies are too invasive, and you are interfering with personal data. This is why mobile application management has been the best feature for cell phones. This is the feature that has been deployed the most.
Intune has supported us in terms of efficiency. It makes work easier and reduces internal IT admins' workload. Instead of an admin having to manually install an application on a device, the auto-deployment feature for the application has tremendously reduced the time that an IT admin spends on end-user devices.
Intune along with Defender 365 brings all endpoint and security management tools in one place. It is not only Intune on its own. You do have the Defender 365 component as well. However, for device management, Intune does bring it all together, and you can do at least 80% to 90% of your management from Intune.
It affects our IT and security operations positively. It allows for increased security and most definitely assists with efficiency and time management. It has saved about 30% of the time overall.
Intune is very easy. As long as you have the knowledge, it is very easy to navigate, and they are always improving. It just gets easier and easier as the months and years go by.
With Intune, we have better security, improved device management, and ease of policy management. We spend less time trying to configure devices. There is better time management, ease of access, ease of deployment, ease of patch management, etc.
I use Intune's Endpoint Privilege Management feature. It works quite well, and I am quite satisfied with it.
Intune affects the users positively. It allows the end users to request access when needed. It also reduces the time spent by IT administrators. They do not have to contact users to initiate remote support calls whenever something has to be installed. It definitely increases security and enables less reliance on internal IT support.
It saves costs. There is probably 20% to 50% cost savings. It all depends on the size of the client or business, but there are definitely cost savings.
Intune has most definitely helped to consolidate vendors. This consolidation of vendors has affected our security posture most positively. There are some security vendors out there that are still slightly better with certain features that Intune does not have yet, but in terms of consolidation, it reduced costs, which is definitely a positive.
Intune integrates pretty well with other security solutions in the IT environments that we have. I would rate it a ten out of ten for that.
What is most valuable?
The security features are most definitely valuable. If I have to give an example, the lockdown features that prevent employees from configuring anything or downloading company data are valuable. We get high-quality device protection, malware protection, and information protection at the same time.
What needs improvement?
For autopilot, there should be more granularity on the settings that they offer at this stage.
The licensing model that they have for Intune add-on products should also be better. For enterprise app management, as well as endpoint privilege management, currently, there is an add-on license that the customers have to pay for. Microsoft needs to improve its costing model for that so customers would be more interested in utilizing those features. They should not have to pay additional costs for that.
In terms of securing hybrid configurations, they are not 100% there yet. There is definitely room for improvement. Overall, I am about 80% satisfied when it comes to that.
For how long have I used the solution?
I have been using Intune for at least six years now.
What do I think about the stability of the solution?
It is pretty stable. I would rate it an eight out of ten.
What do I think about the scalability of the solution?
I would rate it an eight out of ten for scalability.
Our clients are small, medium, and enterprise businesses.
How are customer service and support?
I would rate them a five out of ten. They used to be great, especially when you purchased premium support. However, over the last year or two, their support has definitely deteriorated, but that definitely does not affect my recommendation to use Microsoft products. I would definitely still utilize them because the support is not always poor. There are times when you do get excellent support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I do have experience with other vendors. It depends on which product we are referring to, but in terms of ease of use, I would definitely put Microsoft high up on the list. In terms of consolidated management, you can do everything in one place, whereas in other products, you might need three or four different products to accomplish the same thing.
How was the initial setup?
Its deployment model depends on the client. We have all kinds of deployment models.
Its deployment is average in terms of complexity. It is highly client-dependent. If it is a new client, the deployment is very easy. If it is an existing client, it can be moderate to very complex.
The deployment duration is also client-dependent. It can take a couple of days or a couple of weeks.
It requires maintenance. It is not maintenance in the sense that you must do something to improve it. As new features come out, they change the policies. You must deploy the new set of policies as Microsoft recommends it, but it is not high maintenance. It requires occasional maintenance.
What's my experience with pricing, setup cost, and licensing?
It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad.
What other advice do I have?
I would definitely recommend Intune because of the improvement in efficiency and security posture and ease of management.
I would rate Intune an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Sep 9, 2024
Flag as inappropriateSystems Engineer Intune at Auxis
It is reliable and helps consolidate our endpoints, but the reset process has room for improvement
Pros and Cons
- "The ease of applying security policies to applications we deploy is the most valuable feature of Microsoft Intune."
- "Sometimes, the process is unsuccessful when we attempt to reset a device and wipe the data using Intune."
What is our primary use case?
I am using Microsoft Intune for a trading company, Where I need to establish a secure administrative role for this product. We utilize Intune to manage Android, iOS, and Windows devices. We use it primarily to secure devices, deploy applications, and enforce security policies. Additionally, when employees leave the company, we can remotely wipe devices or applications, especially if personal devices are used for business purposes.
How has it helped my organization?
Microsoft Intune consolidates our endpoint and security management tools into one dashboard.
The user experience is generally positive. While specific changes can sometimes introduce minor issues, these are often related to device operating systems, particularly variations in Android labeling. Consequently, a small percentage of users have reported inconsistencies across different devices. Overall, however, the platform is effective, with 90 percent of users finding Intune a good user experience.
Our team manages most of the security measures we implement, specifically those related to conditional access. This involves deploying various conditional access policies, which I believe is a positive development. Intune has significantly enhanced its capabilities, allowing us to restrict and secure access to corporate data more effectively.
Enterprise application management is a valuable tool for managing non-corporate devices, commonly called Bring Your Own Device. By implementing this feature, companies can protect sensitive data from potential breaches. Intune offers a promising starting point for organizations seeking to adopt this strategy, as it enables control over infrastructure data.
In my experience with management products, Microsoft Intune is a reliable tool for most of our needs, providing a strong foundation for company-wide management. While initial configuration is required, Intune consistently delivers a positive experience for managing applications and devices once established.
Intune is excellent for managing applications from the outset. It allows for robust corporate data protection by implementing Mobile Application Management policies and conditional access, ensuring all data is secure quickly. This strong security foundation enables organizations to leverage Intune's additional benefits fully.
What is most valuable?
The ease of applying security policies to applications we deploy is the most valuable feature of Microsoft Intune.
What needs improvement?
Sometimes, the process is unsuccessful when we attempt to reset a device and wipe the data using Intune. This inconsistency requires improvement.
For how long have I used the solution?
I have been using Microsoft Intune for almost seven years.
How are customer service and support?
Support has been helpful in resolving some issues, but response times are inconsistent. Initial troubleshooting can be lengthy, especially for complex problems. While they sometimes guide us effectively, resolution speed varies widely depending on the issue's complexity. Support performance is inconsistent, with some instances of rapid assistance and others marked by excessive delays.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial deployment was complex because there were many steps, and I failed to get the full results. It took a week to complete, and one person was enough for the deployment.
What's my experience with pricing, setup cost, and licensing?
Microsoft Intune is reasonably priced for large organizations that already have Microsoft Enterprise licenses, but it is less affordable for smaller businesses.
What other advice do I have?
I would rate Microsoft Intune seven out of ten.
Because of all the training and information, it took me a couple of years to see the benefits of Microsoft Intune.
Managing deployed applications requires maintenance, but Intune, being cloud-based, does not necessitate such upkeep.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 7, 2024
Flag as inappropriateInfrastructure Support Analyst at a insurance company with 1,001-5,000 employees
Integrating user accounts is easy, and it has helped save costs, but Intune's role structure is overly complex
Pros and Cons
- "I would rate the stability of Microsoft Intune nine out of ten."
- "While the ability to deploy applications at startup is reliable, the policy-based application deployment method has not reached the same level of consistency."
What is our primary use case?
I use Microsoft Intune to configure policies and manage devices.
We implemented Intune to manage devices for specific users and departments, including device ownership and access control.
How has it helped my organization?
I would rate the Intune user experience eight out of ten. About two years ago, I was a team leader with an apprentice. Before the apprentice arrived, we hired another employee who, on his first day, asked what Intune was. I was surprised he didn't know but was comfortable with it within a few days. In the last few years, Intune has been user-friendly.
Intune Suite provides robust security at the operating system level.
The enterprise application management feature is functioning well in its current state.
By leveraging cloud infrastructure instead of private systems, Intune has offered increased remote security and greater ease of access. While I still appreciate SCCM's capabilities, I am satisfied with Intune's performance.
I would rate Intune's ability to secure hybrid work and data on company devices as nine out of ten.
Due to the infrastructure being used, Intune has helped save a minimum of 30 percent of our cost.
It is important that Intune is integrated with Microsoft 365 and Microsoft Security for cloud and co-managed devices because integrating user accounts is easy.
What needs improvement?
Intune consolidates endpoint and security management tools into a single platform, but its exclusive focus on Microsoft devices necessitates supplementary solutions for Android and iOS. While Intune simplifies numerous tasks, it doesn't provide a comprehensive, all-in-one solution, requiring access to platforms like Azure or AD for specific functions. Although valuable, Intune's primary challenge in a corporate environment is the complexity arising from overlapping rights and processes across departments due to its extensive management capabilities. As a global admin, I would implement changes to address these complexities and streamline the management process.
Intune's role structure is overly complex, with too many layers creating unnecessary access hierarchies. While users can mitigate this by limiting active roles, I suggest streamlining the menu structure to improve usability. For instance, combining device lists for Autopilot and Intune would be beneficial, as these functions are closely related but currently separated. Redefining categories and consolidating menu paths would enhance navigation and make finding features easier. Essentially, I propose simplifying Intune's interface by better organizing its components.
I would like to see more tooltips, such as those brief descriptions that appear when you hover your mouse over something. For example, when you move your mouse over the "delete" button, a small box could pop up explaining that the object will be deleted but can be restored. This is especially important for grayed-out options. Users should be informed why they cannot perform certain actions, such as requiring a different role, object unavailability, or access through a different part of the system. Tooltips would significantly reduce the time I spend explaining these limitations to others.
Intune Suite's remote command functions could be improved for security. Internet connectivity is required for remote resets, and other actions are limited. I propose a potential solution involving automatic device lock after a specific period without check-in, allowing access only upon reconnecting to the internet. This would enable remote management functions without a constant internet connection. Additionally, the current unreliability of remote command execution, often requiring multiple attempts or restarts, is frustrating and needs addressing.
While the ability to deploy applications at startup is reliable, the policy-based application deployment method has not reached the same level of consistency. This inconsistency between the two methods is a key area for improvement, as reliable startup deployment is a benchmark for the desired level of reliability in policy-based installations.
Though reluctantly, we are utilizing Advanced Endpoint Analytics as application installs and compliance policy issues plague it. Comm client policy errors frequently skew statistics, providing an inaccurate representation of our day-to-day operations. These misleading metrics are largely due to other Intune component problems. While we can access analytics, we often manipulate data to exclude irrelevant demographics and metrics, such as application install failures, to produce more accurate reports. Similarly, device compliance statistics are unreliable indicators of fleet performance. While Advanced Endpoint Analytics offers potential utility, it primarily highlights underlying issues requiring resolution rather than providing actionable insights.
We can rectify endpoint anomalies. However, we overlook many others unless issues are exceptionally critical and high-priority. While Intune Analytics is a system component we utilize, its performance metrics are underwhelming. Conversely, our other ITSM infrastructure metrics are quite positive. Intune Analytics requires significant troubleshooting.
Intune is not as streamlined as SCCM but offers greater accessibility. While Intune is more assured, SCCM ultimately proved more efficient in terms of time spent.
For how long have I used the solution?
I have been using Microsoft Intune for six years.
What do I think about the stability of the solution?
I would rate the stability of Microsoft Intune nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Microsoft Intune nine out of ten.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
What other advice do I have?
I would rate Microsoft Intune seven out of ten.
We are working to expand Copilot's utility beyond its current primary use case of text-based summarization, which offers limited business value. While it aids productivity in meeting contexts, it does not significantly contribute to tasks that generate value. Consequently, we are investing resources in improving Copilot's capabilities without seeing commensurate returns.
Intune is an accessible system and one of the industry standards, so there's not a lot that you'll be left wanting.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 30, 2024
Flag as inappropriateConsultant at Infosys
Scalable with long-term viability and integrates well with other Microsoft products
Pros and Cons
- "The features I found most valuable in Intune are its user visibility and troubleshooting options."
- "Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola."
What is our primary use case?
I worked with Microsoft Intune in my level two support role. My tasks included license assignment and assisting users with configuration issues, especially in mobile device management for iOS and Android devices.
What is most valuable?
The features I found most valuable in Intune are its user visibility and troubleshooting options. With Intune, I can easily search for a user and see details about their devices and real-time activity. The advanced audit log is especially helpful for diagnosing login and communication issues. Another standout feature is Autopilot, which simplifies machine integration by automatically adding devices to the domain when they are logged in.
What needs improvement?
Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola. Additionally, there is a need for better support for Linux operating systems, as patch management for Linux is currently not managed by Intune, unlike for Windows devices.
For how long have I used the solution?
I have worked with Microsoft Intune for three years.
What do I think about the stability of the solution?
In terms of stability, Intune generally performs well, but there may be occasional bugs like the issue with Redmi devices. While bugs are addressed, the resolution process can be time-consuming.
What do I think about the scalability of the solution?
Intune is a scalable tool with long-term viability. I think it is likely to remain stable and relevant in the market for at least the next decade, even as competition evolves.
How are customer service and support?
I would rate the technical support team for Intune as a five out of ten. It could be improved a bit.
How would you rate customer service and support?
Neutral
How was the initial setup?
The implementation of Intune follows a structured process, starting with a change activity managed by a dedicated team. This involves creating a ServiceNow ticket detailing the implementation plan, rollback options, and involvement of various teams. After approval, testing is conducted, followed by deployment in a phased manner, typically at the beginning of the month to avoid interfering with critical month-end activities.
What's my experience with pricing, setup cost, and licensing?
In comparison to other vendors, Intune is reasonably priced because it offers a comprehensive package that includes email access, Outlook, Office, and OneDrive storage, with storage increasing based on the license. Other service providers may have limitations and additional storage charges, whereas Intune provides services within a single cost, making it attractive to many companies for its flexibility and included features.
What other advice do I have?
We used Microsoft Intune to solve problems, such as ensuring device security and compliance. For instance, some Redmi devices weren't meeting encryption requirements. We addressed this by enabling developer options on those devices, specifically, Redmi models 5 and above. We documented this solution for reference and future troubleshooting.
The most effective feature for managing and securing our mobile workforce is multifactor authentication. It adds an extra layer of security by requiring additional authentication steps when logging into devices. Additionally, conditional access policies allow us to set specific rules, such as blocking downloads or file transfers from personal devices to company resources, ensuring compliance with security policies.
It took about six months to start seeing the benefits of Intune deployment, especially regarding application deployment and user machine management.
Intune integration with other Microsoft products has strengthened our device management strategy by incorporating in-house applications like Outlook, Wi-Fi, and others. Additionally, it provides a mechanism similar to the Google Play Store for adding required applications internally, including Microsoft products like Dropbox, Google Chrome, and others.
Intune is deployed across various locations and departments within our organization. Licenses are allocated based on department and employee roles by our Office 365 team. Users are added to Active Directory groups, and ServiceNow automates configuration and support requests.
Intune requires regular maintenance, typically provided by the IT team or architects. Microsoft releases service updates approximately every three to four months, during which maintenance downtime may occur.
I would recommend Microsoft Intune to others, especially those working in the field of technology. Staying updated with new technologies is crucial, and Intune offers valuable features for device management and security. However, the decision to use Intune depends on individual needs and preferences, as well as company requirements.
Overall, I would give Microsoft Intune a seven out of ten. While it is a solid tool, there are other competitors in the market like AirWatch and BlackBerry UEM that offer similar functionalities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Enterprise Technical Support at a government with 10,001+ employees
Provides enhanced security with flexible policy management for enterprise environments
Pros and Cons
- "Overall, I would rate Microsoft Intune as eight out of ten."
- "I rate Microsoft support between six to eight. The support often involves third parties hired by Microsoft who are knowledgeable, but sometimes the help I receive is not adequate."
What is our primary use case?
I use Microsoft Intune on corporate devices as well as bring your own devices. It is always within an enterprise environment. I deal with industries such as manufacturing and health.
What is most valuable?
Microsoft Intune provides a more secure way by offering MFA policy, conditional access policies, and R-back policies. I can set up all my GPO policies, and Microsoft is moving these features to Microsoft Intune.
What needs improvement?
I could not discuss all the areas that need improvement due to time constraints. However, there are definitely challenges that could be addressed.
For how long have I used the solution?
I have been using Microsoft Intune for around five to six years.
How are customer service and support?
I rate Microsoft support between six to eight. The support often involves third parties hired by Microsoft who are knowledgeable, but sometimes the help I receive is not adequate.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I previously used Blackberry until it was discontinued, which led me to switch to Microsoft Intune.
How was the initial setup?
The setup is not difficult. The deployment time depends on the project specifics.
What was our ROI?
I rate the return on investment for Microsoft Intune as seven out of ten.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing depend on my company's budget. If the company can afford it, it is manageable.
What other advice do I have?
Overall, I would rate Microsoft Intune as eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Mar 31, 2025
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Updated: April 2025
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Unified Endpoint Management (UEM) Configuration Management Remote Access Enterprise Mobility Management (EMM) Microsoft Security SuitePopular Comparisons
Workspace ONE UEM
ManageEngine Endpoint Central
NinjaOne
IBM MaaS360
Sophos Mobile
Ivanti Neurons for MDM
Citrix Endpoint Management
Scalefusion
Faronics Deep Freeze
Ivanti Endpoint Manager
Tanium XEM
Hexnode UEM
Matrix42 Unified Endpoint Management
Adaptiva
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Learn More: Questions:
- Microsoft Intune and VMware AirWatch; Which do you recommend?
- What is lacking in comparison with AirWatch?
- What are the benefits of Microsoft Intune for IT Admin?
- What do you think of the integration of Azure AD Services, Defender for Endpoint, and Intune as comprehensive security solutions?
- What are the main differences between Jamf Pro and Microsoft Intune for Mac management?
- Which solution is better for an educational organization: Google Workspace or Microsoft Intune?
- What are the differences between MobileIron UEM and Microsoft Intune?
- What are the pros and cons of Microsoft Intune?
- How does Microsoft Intune compare with ManageEngine Desktop Central?
- Is it worth migrating from WS1 to Intune if we have Microsoft 365 E3 available?