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Cybersecurity Administrator at a consultancy with self employed
Real User
I like how the solution deploys the policies and makes them customizable
Pros and Cons
  • "I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."
  • "Sometimes, it takes time to synchronize the policies between the portal and the devices, you don't have a way to estimate how long it will take to deploy. You have some kind of gray area, where it can deploy in 30 minutes or three days."

What is our primary use case?

We use Intune as the MDM platform, and we used to deploy some products connected to Intune. 

How has it helped my organization?

Intune has improved productivity somewhat by connecting the AD with Microsoft Defender and the MDM because we can identify the Internet server. That's the main application or port over which we can manage our infrastructure. It streamlines device management. 

What is most valuable?

I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it. 

You can connect Defender for Endpoint to Intune and assign the client to start porting detections and alerts, creating a little security operations center. The integration is easy but tricky for someone who doesn't know how to use it. Once you learn to use it, it's a powerful tool that can condense most of your administrative tasks into one place

Integration with Microsoft 365 and security is critical if you have a Microsoft infrastructure. You want all the tools to be connected and exchanging data so that when you make a change or deploy something, you can make an informed decision and log the errors. You can avoid having different types of configurations and strengthen your policies. 

We've been using what they call conditional access in which we set up policies and apply them based on certain conditions and attributes. For example, you can apply some policies to company-owned devices and a different set of policies to devices for personal use. 

What needs improvement?

Sometimes, it takes time to synchronize the policies between the portal and the devices, you don't have a way to estimate how long it will take to deploy. You have some kind of gray area, where it can deploy in 30 minutes or three days. 

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For how long have I used the solution?

I have two years of experience with Intune

How are customer service and support?

I rate Microsoft support nine out of 10. When we raise a ticket, they respond with a solution or guidance on how to fix the problem within 24 hours. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used VMware Workspace ONE and one other MDM. Based on my experience, I think Intune is the most robust because of how easily it can integrate with the other Microsoft tools. You won't need to deal with the process of connecting the Active Directory to Intune. Once you have your account with a subscription and a license, it will connect automatically, and you won't have a big problem with it. 

What's my experience with pricing, setup cost, and licensing?

Microsoft offers a license that lets you access all the tools. Purchasing that license will probably be the most cost-effective if you plan to implement a Microsoft-oriented infrastructure. It's cheaper than purchasing all the products separately. 

What other advice do I have?

I rate Microsoft Intune eight out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Joery Van Den Bosch - PeerSpot reviewer
Modern Workplace Architect at Arxus
Real User
Top 20
Centralizes endpoint and security management, is easy to use, and can help simplify app updates
Pros and Cons
  • "The overall user experience is quite nice. I have no complaints from end users regarding their devices enrolled in Intune."
  • "Reporting needs improvement."

What is our primary use case?

Nowadays, we've seen more evolution towards Autopilot for Windows 10 and then in a hybrid or cloud-only setup. After the Windows devices, we use it with Android, the most frequent mobile, and then iOS. I have five or six projects regarding Microsoft.

It helps deal with conflicting policies. We do a lot of graph API calls toward Microsoft for reporting, et cetera. 

How has it helped my organization?

It simplifies the work of the IT admins in a company if you set it up right. The setup will take some time, obviously. However, if you set it up right, it will simplify the management of your endpoints. The enterprise app management is great. With Intune, you can shorten the time needed for handling the necessary updates so that there are no vulnerabilities on the applications or on the operating system side of things.

What is most valuable?

The Intune suite offers a lot of features. 

The AutoPilot feature is helpful.

Endpoint privilege management is very good. You can bring your own device setup. You can use it in combination with conditional access policies for encryption.

Migration from on-prem to cloud is good.

The settings catalog and configuration profiles are also very, very useful.

Intunes brings all of our endpoint and security management tools into one place. This is a good thing. We now have one portal to check instead of dozens. I'm really happy with that.

The overall user experience is quite nice. I have no complaints from end users regarding their devices enrolled in Intune.

We've used Copilot. We have nothing to complain about, however, it is very expensive. With Copilot, we summarized a few of our policies and devices, which were great. We check the properties of the devices, hardware, of the devices, and so on. Mostly, we played around with the summaries of the policies, however, we switched it off since it was running for a couple of days, and it was a few hundred euros for those few days. 

Witnessing the benefits of Intune happen quickly. Clients usually begin to see benefits after the kickoff meeting. Intune is an ongoing development product. It helps both greenfield and existing setups. It's not static. We'll work with policies and versioning, and after every quarter, we'll review our policies and update where necessary. If clients used Intune managed services, they get policy updates included in the managed service. 

Intune is good for securing hybrid work and protecting data of the company while bringing our own devices. We use device framework policies from Microsoft themselves with some minor adjustments. They have level one, level two, and level three policies. You can just fix the settings of their site, and that's also what we use. Then we just tweak and bring in our own experiences. 

The endpoint privileged management enables users to enforce privileged access and can positively affect user productivity. In in small environments, the end users are, in 99% of the cases, also local admins on their devices, which is obviously not good. In bigger environments, we get into that less often as it's more of an organized thing. That said, in small environments, everybody is a local admin and that brings certain risks with it. So users can install and download everything they want. With endpoint privilege management, we can set rules for specific applications, and then, a user can ask for approval to run a certain application, which is very good. 

Intune positively affects overall IT productivity in organizations. If users need to install it on a device that they need in their workday or day-to-day business, they can just grab it themselves from the company portal app. They do not have to wait. They do not have to enter a support ticket that goes to the help desk to request a certain type of software. They can do it themselves, so they save a lot of time.

Intune, when applied on the cloud, can save on costs. With the cloud, there's no on-prem infrastructure that needs service, electricity, space, or cooling, for example. 

What needs improvement?

There are a lot of features that need to be released. There is no copy-paste or fie transfer. There's more work to do. They don't live up to my expectations anymore. Microsoft has a history of releasing features that are not completely finished. 

Remote help needs to be better.

Reporting needs improvement. It's still lacking. The built-in reporting is pretty basic. In managed services, we have a lot more reporting. However, we had to develop it ourselves.

For how long have I used the solution?

I've used the solution since the product launched, about 15 years ago. 

What do I think about the stability of the solution?

The solution is fairly stable. I cannot recall the last time that there was a health issue reported on the Microsoft side regarding Intune.

What do I think about the scalability of the solution?

The scalability is perfect. I've had no issues with scaling. 

How are customer service and support?

The communication between us and Microsft is good. They do come back with insights on what's to come. When it coms to support, if you are lucky, you will get a good tech that can help. The knowledge of some techs are insufficient. They may ask basic questions that are not relevant to the issue. You spend a lot of time re-answering questions you may have already addressed in the original ticket.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I did not use a different solution previously. 

I've been in touch with MobileIron and AirWatch, however, that's very, very basic.

How was the initial setup?

I work with both on-cloud and on-prem versions of the solution. 

The initial deployment is very simple and straightforward. I've been doing it for 15 years, so I understand the process. When people are new to Intune, there may be some complexity. There are many things that need to be considered. The learning curve can be steep. 

There is support from Intune for maintenance, like when an application fails to install. 

What about the implementation team?

I tend to implement the solution myself. 

What's my experience with pricing, setup cost, and licensing?

Some people have Microsoft 365 with a security add-on, and Intune is integrated. 

Copilot is expensive as an add-on.

It's a rather expensive solution, especially if you want to use all the bells and whistles. 

What other advice do I have?

I've been involved with the solution as a customer, integrator, reseller and consultant. I'm a freelancer as well and use it myself. I'm selling licenses and doing greenfield setups for different customers. 

We've not yet used all aspects of Intune suite, which is a new collection of advanced endpoint management and security tools. We have demoed it, and we are showing it in workshops. However, we do not have it in a live environment. A lot of customers are hesitating to buy the Intune suite due to the price. Some users may be paying fifty euros per user per month and then would need to add another 10 euros for the Intune suite, and that's a big step since that would be a fifth of the license that they're already paying. 

It's helpful that Intune is integrated with 365. It's important that everything is integrated together so that the Microsoft ecosystem becomes seamless. 

I'd rate the solution 8 out of 10 overall. 

It's a fund product. The possibilities are almost endless. It will make your life easier. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Microsoft Intune
November 2024
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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reviewer2315790 - PeerSpot reviewer
IT Systems Administrator at a outsourcing company with 5,001-10,000 employees
Real User
Can unlock a large number of devices
Pros and Cons
  • "It supports end-users who tend to lock their devices quite frequently. Its conditional access policy helps us keep the users logged into their devices."
  • "Microsoft Intune fails a lot when it comes to device compliance."

What is our primary use case?

We are rolling out the product to manage cloud-based devices. We heavily use it for iOS and Windows devices.

How has it helped my organization?

Microsoft Intune improves our organization’s response time. We are supporting an older population of users. It is a key advantage to be able to support users who lock devices quite frequently.

What is most valuable?

The product’s biggest advantage is its ability to unlock a large number of devices remotely. It supports end-users who tend to lock their devices quite frequently. Its conditional access policy helps us keep the users logged in to their devices.

What needs improvement?

Microsoft Intune fails a lot when it comes to device compliance. The devices fall out of compliance a little too easily. If the users don't check in within a certain amount of time, they become non-compliant, even after having up-to-date standard settings.

For how long have I used the solution?

I have been using Microsoft Intune for three years, personally. Our organization was using it for one or two years before I joined.

What do I think about the stability of the solution?

I haven’t encountered any stability issues for the product.

What do I think about the scalability of the solution?

Microsoft Intune supports over 10,000 devices for our customers, primarily using iOS and Windows. We have a large number of managed apps in the aerospace industry. We were able to transfer apps to our devices managing app licensing through Intune.  I rate the product’s scalability a nine out of ten.

How are customer service and support?

The technical support services are pretty decent.

How would you rate customer service and support?

Positive

What was our ROI?

I can see a good return on investment in terms of the areas it can automate to summarize day-to-day tasks, making them less time-intensive.

What other advice do I have?

Intune has helped us greatly by rolling out conditional access policies with the RBAC settings. It helps us create a security posture for devices.

The product is critical for our organization to keep devices safe. We have a large number of around 300-400 IT executives. It is crucial to be able to limit any one user or group of users within the IT field from a zero-trust standpoint.

In the time aspect, the product helps users get the right tools whenever required. It saves a couple of work hours per month by letting the right IT executives know how to access the devices.

We heavily use iOS space with iPads. I advise others to decide to buy the product depending on the operating systems their environment supports. They should make sure it is the right product for their devices. 

I rate Microsoft Intune an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MarkusTremer - PeerSpot reviewer
CEO at GTS CloudSolution GmbH
Real User
Used to manage apps, device and application management, and enroll security policies
Pros and Cons
  • "The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature."
  • "The solution's app deployment needs to be improved."

What is our primary use case?

We use Microsoft Intune to deploy devices with Autopilot, manage apps, autopatch, device and application management, and enroll security policies.

What is most valuable?

The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature.

What needs improvement?

The user experience with Microsoft Intune is not so good. Sometimes, you see an error saying policies or configurations are not applied, but you don't get enough insights to know why.

The solution's app deployment needs to be improved. It now has advanced app management as a feature, and you have an app marketplace.

For how long have I used the solution?

I have been using Microsoft Intune for two years.

What do I think about the stability of the solution?

Microsoft Intune is a stable solution.

What do I think about the scalability of the solution?

Microsoft Intune is a scalable solution.

How are customer service and support?

My experience with the solution's technical support has been mostly bad. We have a high skill set, and we test most things. When we call support, we normally need second-level or third-level support, and the first level is not very useful.

I rate the solution’s technical support a five or six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have also worked with other tools like MobileIron. Compared to its competitors, Microsoft Intune is fully integrated with Microsoft.

How was the initial setup?

Although the onboarding for hybrid devices can sometimes be a bit complex, most setup tasks are very easy.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is not cost-effective as a standalone product. It provides good value in an integrated Microsoft solution.

What other advice do I have?

We implemented the solution because we wanted to have a zero-touch deployment. Microsoft Intune brings all our endpoint and security management tools in one place. Microsoft Intune is the base for everything because we use Zero Trust. You don't have Zero Trust if you cannot manage the device.

The solution's app discovery and app automatic updating features are very important. The App Catalog is not currently implemented, but I hope it will be on the roadmap. The solution's advanced endpoint analytics help a lot to proactively detect and remediate anomalies in endpoints. When you have issues with boot time or login time, you can see what the processes are.

I would recommend the solution to other users. In my opinion, Microsoft Intune has a good feature set and good value, but the price for the stand-alone solution is very high. I recommend including it in other license bundles, not as a stand-alone product.

We had Copilot for a testing period, and we used it to better understand or gain insights into problems and to get recommendations. We use Copilot very intensively, and it has been of help to us. However, we don't use Copilot for security in Microsoft Intune because the costs are too high.

I am satisfied with Microsoft Intune's ability to secure hybrid work and protect data on the company (BYOD) bring-your-own devices. The endpoint privilege management feature in Microsoft Intune has some limitations, but in general, it provides better security. Microsoft Intune has impacted our organization's attack surface. There is no need to have local admins.

Microsoft Intune affects our organization's productivity. It is not difficult to maintain the solution. I work with the cloud version of Microsoft Intune.

Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2521488 - PeerSpot reviewer
Sr Intune Specialist at a tech vendor with 10,001+ employees
Real User
Cost-efficient, user-friendly, and provides all the information in one place
Pros and Cons
  • "The navigation, the keys, and the settings are easy to find. It is easy to understand."
  • "Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate."

What is our primary use case?

We support other companies in managing their devices. Right now, we have multiple projects wherein we are only utilizing the Windows aspect of Intune, but for some of the other organizations, we are utilizing Android and iOS features. For most of the projects that I am working on, the use case is autopilot enrollment, and for iOS, it is through ABM.

One of the most common requests that we get is that most of the users are still on-prem. They need to be moved to the cloud, but they do not want to lose the data on-prem. The basic request that we get is to get co-management enabled for on-prem and the cloud for managing devices. The basic request from every organization I have worked with so far is to get a hybrid or the same management scenario. This is what we utilize Intune for.

How has it helped my organization?

All the device information is available in one place. We can see which profiles are being used and other things. If I want to get any information about a device, I just have to select it, and it shows me everything that I want about the device.

As an admin, we have different privileges to a user. In terms of user experience, it is quite easy. It is easy to understand. They have been making a lot of changes to the layout and the categorization. It is much easier and user-friendly. Overall, it has been a pleasant experience to use the portal. Everything is categorized in such a manner that it is easy to understand and navigate.

Advanced endpoint analytics are certainly used in almost all the projects that I have worked on because the security baseline is a very crucial part of configuring all those things in one single place. Apart from that, other profiles are also configured.

It is quite handy. For the general device configuration, we might have to create multiple profiles for different things. When it comes to the security baseline, multiple components are configured into a single policy. That makes configurations easier to handle and easier to change in the future if required. One thing about endpoint analysis that can be an issue is that there is an imprinting policy. Sometimes for some of the components, even if I change the policy, it would not make the change in the device. The policy gets tattooed on the device.

The Cloud PKI helps manage the complexity of certificate infrastructure. It makes work much simpler. The configuration that needs to be done is much simpler.

It makes application deployment and management easy on a device. It is easy to get them packaged and pushed out. Applications are available in the first sync itself. It is pretty easy to do that with Intune.

In terms of integration, so far, we have set up co-management features with SAPM, and it has been going well. The settings are pretty easily understandable. We can do them easily. The setup is smooth. In case of any issues, the logs and troubleshooting are very simplified. It gives pretty accurate information. The APM portal can also be very easily configured. The steps about what to do next are available in the Intune portal itself. It works well with other consoles.

I would assess Intune highly for securing hybrid work and protecting data on company and BYO devices. I would rate it a nine out of ten for this.

As an admin, Intune has made life much easier. Any information about a device is available in one console. We do not have to navigate to multiple portals to see what is going on. The console gives us the answer. Intune gives us information about the error and the possible reason for it to happen. We can see the device status and whether it is syncing. Everything is available in one single source. As an admin, it makes my life easier.

Intune has made the transition from on-prem to the cloud a smoother and simpler experience. We do not even have to make a complete transition. If we want to set up co-management where both of them are in the picture, Intune does a great job in helping out the admins to manage those devices.

What is most valuable?

In the recent upgrade, I feel the portal has become much more user-friendly. The navigation, the keys, and the settings are easy to find. It is easy to understand. As compared to the previous versions or SCCM, it is very handy. Apart from that, we have many configuration profiles. They have been introduced over the course of time. We had put in the request for them. Some aspects that were not available previously are available now. It keeps improving over time, which is beneficial.

What needs improvement?

Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate. Reporting is one aspect about which we have received a lot of complaints. As an admin, I cannot rely on its reporting.

Another feature that can be improved is audit logs. There should be more details in the audit logs.

For how long have I used the solution?

We have been using it for almost four years.

What do I think about the stability of the solution?

I would rate it an eight out of ten for stability. I do not believe that any product is completely stable given the fact there is always something new that comes into the market, so it has to go through changes. You never know what those changes might be and whether a release is compatible with certain devices, etc.

What do I think about the scalability of the solution?

We have more than 100 users. Our clients are large enterprises.

How are customer service and support?

We have had a mixed experience. Sometimes we get an engineer who is extremely aware of what is going on and is very quick with the resolution. We get an answer quickly, and the ticket gets closed quickly. However, sometimes we get an engineer who prolongs the case to an unnecessary time frame. We might get an email in six to seven days. We need to keep chasing them about the update. Their support can be improved.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have worked with SCCM which is a Microsoft product. I have not worked on any other similar solution.

How was the initial setup?

We have a combination of cloud and on-prem. We do have GPOs in the picture. We also have cloud users. We have Windows 365 devices. It is a combination of both so far.

Its deployment is pretty straightforward. They provide the details or info in the portal itself, so it is not very difficult. You do not have to go searching for the information.

The initial setup does not take time. Setting up an account for the organization rarely takes five minutes or so, but the time taken for doing the setup for the entire organization, which includes setting up policies and other things, would vary. It depends on the number of activities that need to be performed.

It does not require much maintenance from our side. Over time, they provide new releases that fix the issues that have been stated in our health control section.

Which other solutions did I evaluate?

Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range.

What other advice do I have?

Intune does not necessarily bring all of the endpoint and security management tools into one place because there is a role of connectors in Intune that need to be enabled in order to get other accesses. Things like Defender, Compliance, and Purview need to be managed in the device in itself. I do not necessarily see it bringing everything into the same picture, but it does act like a mediator with those connector options.

With the projects in hand, we are mainly focusing on applications and Windows. I have not had an opportunity to explore it much when it comes to iOS and Linux. We are not using the Enterprise Application Management features of Intune Suite. We have done the configuration via Azure.

We are testing out Microsoft Copilot in Intune. We have not had many opportunities to use it.

To a colleague at another company who wants to know what I think about Microsoft Intune Suite, I would say to definitely go for it. I have seen multiple portals, and Intune goes way far. In terms of features and interface, Intune is much superior to any other console that I have seen so far. It is easy. It has many configurations. It is easily understandable. Everything is good about it, and it is growing with time. Within a span of a few months or weeks, you might see a new update, a new configuration profile, or a new system that could be managed. Some kind of new feature is always coming up.

I would recommend Intune to others. If anyone comes to me with any questions or concerns, the first thing I ask is how they are managing their devices. If they are using anything apart from Intune, my suggestion is to use Intune.

Overall, I would rate Intune a nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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reviewer2510922 - PeerSpot reviewer
IT Specialist at a consultancy with 5,001-10,000 employees
Real User
Top 20
Helps to manage our computers and users and enforce organizational policies on the computers
Pros and Cons
  • "What I like most about the tool is that it's now very easy to set up a device for someone to use. It also helps us tremendously in managing security. Before, we used on-premise management with a domain controller. It was difficult to manage security comprehensively. For example, it was hard to know which computers were updated. We weren't able to do that easily with our previous solution."
  • "Applying security recommendations can be difficult in Microsoft Intune. Sometimes, they give you recommendations, but you need a different server to manage the pieces, or you have to go to each device individually. However, it has been improving. Before, there were certain policies you could not implement directly in Intune, but now I see progress. I would like to see more improvement in policy management, similar to how we used group policies on-premises."

What is our primary use case?

We use Microsoft Intune to manage our computers and users and enforce organizational policies on the computers. We wanted to remove our in-house service and move device management from on-premise to the tool. This helped us manage devices for staff who don't come to the office across locations. Before, when we had policy changes, they weren't always applied or enforced for remote staff in time. We needed a better solution, and Microsoft Intune worked well for our needs.

What is most valuable?

What I like most about the tool is that it's now very easy to set up a device for someone to use. It also helps us tremendously in managing security.

Before, we used on-premise management with a domain controller. It was difficult to manage security comprehensively. For example, it was hard to know which computers were updated. We weren't able to do that easily with our previous solution.

Having all our endpoint and security management tools in one place with the product has made things very easy and efficient for us. Before, it was sometimes difficult to know what problems a device had. But now, we can see any issues or vulnerabilities on a device. We can also easily apply any needed updates.

I find the tool's user experience very good for the admin side. It's easy to use—you only need a browser and can work from anywhere. This makes it very convenient for us admins to provide support from any location.

It's now much easier for end users to provision a device. Wherever the person is, we can get them to sign in to their account for the first time. This is a big improvement because previously, the person would have had to be physically in the office to use the organization's domain for the first time. Now, it's become much simpler for them to get set up.

The main benefit of using Microsoft Intune is that we can now provide support from anywhere. One major problem we had before was when we needed to give someone an admin password. Now, we can give the password to the person and then change it immediately. This has been very helpful, especially since we have many people working remotely. 

We have situations where people have to use their devices to access organizational resources. One of our issues was when someone had to use a personal device to access organizational resources. How are we sure that the right person is using it? How can we control the resource? Now, if you want to use your device, we don't have any issues. We enroll it, and if we need to wipe our resources, we can do it. So it helps us in that area.

The solution's impact on productivity has been tremendous because now we can manage everything. Before, with the old solution, sometimes our server would give us problems. Now, Microsoft handles all that, so we don't have to spend time fixing server issues. This allows us to focus on specific issues for individual users.

Maintaining servers, backups, and related costs was a huge cost for a small organization. Now, with Microsoft Intune, you scale as needed. We don't need to spend too much on servers and their associated costs, which has been very good for us.

What needs improvement?

Applying security recommendations can be difficult in Microsoft Intune. Sometimes, they give you recommendations, but you need a different server to manage the pieces, or you have to go to each device individually. However, it has been improving. Before, there were certain policies you could not implement directly in Intune, but now I see progress. I would like to see more improvement in policy management, similar to how we used group policies on-premises.

For how long have I used the solution?

I have been using the product for five to seven years. 

What do I think about the stability of the solution?

I rate the solution's stability an eight out of ten. 

What do I think about the scalability of the solution?

The solution is used in two regions. In Ghana, we have about 100 users; in the second location, we have another 70. It is scalable. 

How are customer service and support?

The solution's support is not straightforward. They do not provide the solutions that we expect them to provide. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before using Microsoft Intune, we used Google for Business. We switched because Microsoft provided us with almost everything in one place, making it easier to manage everything centrally. Using Microsoft alone was more efficient than bringing in Microsoft at some points while using Google.

How was the initial setup?

The tool's deployment is straightforward. We conducted a two-month pilot and then completed the device migration in two weeks with the help of three resources. 

What about the implementation team?

One person came with the license, and two resources were in-house. 

What was our ROI?

The solution helps to save costs by 20 percent. Implementing Microsoft Intune has made us use less IT software for security. Before, we had to rely on expensive third-party security solutions that didn't consider our size. With the product, we can manage everything at a fraction of the cost, focusing on user licenses. We've seen a return on investment with it, especially during the COVID period, as we could get everything done without issues. Overall, Intune has saved us about 50% in time and resources.

What's my experience with pricing, setup cost, and licensing?

The solution is cost-efficient. 

What other advice do I have?

We're not using Microsoft Intune Suite's enterprise application management feature. We're using the business line version, which doesn't have all the features of the enterprise version. However, it provides us with updates on vulnerabilities and recommendations on the security side. 

For anyone considering the product, I would tell them to consider it if they want to have peace of mind and be able to give their best. Microsoft Copilot is on our roadmap for next year. 

Microsoft 365 and Microsoft security must be integrated for cloud and co-managed devices. This integration makes it easy to apply solutions from one point and have them work across the system. If we were using different systems, we would need to grant permission for them to communicate, which could cause issues. It helps to spend less time getting the work done. As for maintenance, I haven't noticed anything required on my part.

I would recommend Intune, especially if you're not a large enterprise that can afford various tools from various vendors. Microsoft products make it very easy to run your business and have control and visibility. Sometimes, you don't know what's happening in your environment, and Microsoft Intune helps you understand what is happening. Overall, I would rate it a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2189607 - PeerSpot reviewer
Director Of Operations at a marketing services firm with 1-10 employees
Real User
Integrates well with Microsoft tools and secures our devices
Pros and Cons
  • "The most valuable feature of Intune is the ability to reset a lost device and remove all the data."

    What is our primary use case?

    Our organization utilizes Microsoft Intune to safeguard company data on employee laptops and cell phones that might be used for remote work.

    We use Microsoft Intune to ensure compliance on devices, both on and off-site. Intune enforces settings like requiring a screen lock and allows us to remotely wipe lost devices to protect sensitive company information.

    How has it helped my organization?

    Microsoft Defender offers a built-in Intune dashboard that simplifies our workflow. While reviewing security information in Defender, we can easily see non-compliant devices flagged by Intune, eliminating the need to switch between applications.

    The Intune user experience has become significantly easier. While in the past we required detailed instructions for app installation, recent versions of the Intune app guide users through the process, eliminating the prior challenge of users struggling with installation.

    Intune's biggest benefit is its seamless integration with existing Microsoft products in our organization. Since we're already a Microsoft shop, Intune leverages our familiar environment for a straightforward implementation, offering centralized control for our SOC clients. We likely saw the advantages quickly, as with other Microsoft products.

    Microsoft Intune effectively secures our BYOD program. If we have employees who need to work from home for some time, we make sure to install Intune on their laptops first.

    Microsoft Intune has improved our IT team's efficiency by allowing a Bring-Your-Own-Device policy and facilitating work-from-home options.

    What is most valuable?

    The most valuable feature of Intune is the ability to reset a lost device and remove all the data.

    For how long have I used the solution?

    I have been using Microsoft Intune for almost four years.

    How are customer service and support?

    The technical support gets the job done.

    How would you rate customer service and support?

    Neutral

    What other advice do I have?

    I would rate Microsoft Intune seven out of ten.

    A selling point for us was that Intune reports back to the Microsoft dashboards that we already use.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Microsoft Intune Specialist at SherWeb
    MSP
    Top 20
    Great support, effective, and saves time and money
    Pros and Cons
    • "The feature I like the most is that we can perform remote tasks. If we want to retire or wipe out personal data or corporate data from a device, we can use Microsoft Intune remotely, and with the click of a button, data is removed automatically. Nothing needs to be done from the end-user side."
    • "The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added"

    What is our primary use case?

    We are using Microsoft Intune for personal devices, specifically for mobile devices with Android, iOS, and Windows. We have applied the policies over there for device restriction and compliance. We also have a few policies related to Microsoft Defender.

    How has it helped my organization?

    At the security level, it has done wonders. We can easily differentiate between applications. For example, there are a few applications that are only related to the organization's work. We can deploy those applications.

    It is very effective. Since the pandemic, we have been in the remote work scenario. We are managing people working from the office and home. Microsoft Intune has been helping us with most tasks we are doing, such as deploying applications and resetting passwords. We are also enrolling the devices. It has saved lots of time and money.

    It did not take us long to realize its benefits. We just put our scenarios, and it took us a month or two months.

    Microsoft Intune integrates well with other Microsoft solutions. It collaborates well with Defender and Cloud PC. We will see a few more collaborations in the future. It will work with other features of Microsoft as well.

    The reporting of Microsoft Intune is very good. They have been introducing new things as per the requirements of customers. It is quite granular compared to other MDM solutions.

    What is most valuable?

    The feature I like the most is that we can perform remote tasks. If we want to retire or wipe out personal data or corporate data from a device, we can use Microsoft Intune remotely, and with the click of a button, data is removed automatically. Nothing needs to be done from the end-user side.

    The App Protection policies are very effective. With these policies, we can separate the corporate data and personal data. We can block the sharing of information from personal data to corporate data and vice versa.

    What needs improvement?

    There are lots of areas. The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added.

    For how long have I used the solution?

    I have been using Microsoft Intune for 3 years.

    What do I think about the stability of the solution?

    Its stability is great. I would rate it a ten out of ten for stability.

    What do I think about the scalability of the solution?

    It has great features. It has a good amount of scalability.

    How are customer service and support?

    They have been great. They have a team that works granularly on the issues. They also have unified support for this. They also have 24/7 support. We get good support from Microsoft. I would rate them a nine out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I have only used SCCM which was provided by Microsoft and was totally on-premises. I have not used any MDM solutions from them.

    How was the initial setup?

    In my organization, it is a hybrid deployment. I was not involved in its initial deployment, but I know that it is a little bit complex for people who are using it from scratch. You need at least an experience with SCCM.

    It is deployed at a single location. In terms of maintenance, it does not require any maintenance from our side. Everything is handled by Microsoft.

    What was our ROI?

    We have seen an ROI.

    What's my experience with pricing, setup cost, and licensing?

    I am not that aware of the pricing, but as compared to other MDM solutions, Microsoft is providing a lot of things at the organizational level. So, it is quite reasonable as compared to other MDM solutions.

    What other advice do I have?

    I would recommend Microsoft Intune to others. If you have any plans for having remote work in your organization, Microsoft Intune has the capability. In the future, you will also see Microsoft handling everything related to Active Directory, which is the backbone of an organization, from Microsoft Intune itself. 

    I would advise learning Microsoft Intune as soon as possible because this is the future.

    I would rate Microsoft Intune a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2024
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.