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Martijn Van De Weijenberg - PeerSpot reviewer
Director at Provisioned
Real User
Top 20
Nov 24, 2024
Automatic patching removes the burden of patch management
Pros and Cons
  • "Windows Autopatch is the most valuable because it removes the burden of patch management."
  • "One of our clients migrated the model workplace based on Intune, achieving a 78 percent cost reduction, which is quite a lot."
  • "Intune should improve its software inventory to provide better metering of which software is used throughout the company. This is especially needed for reporting third-party software solutions."

What is our primary use case?

We are a Dutch MSP delivering modern workplace solutions for all of our clients. We create tailor-made workspace environments for them.

How has it helped my organization?

It helps us to transform IT environments of our customers from on-premises to the cloud, focusing on both Azure and the modern workplace.

What is most valuable?

Windows Autopatch is the most valuable because it removes the burden of patch management. Intune's user experience is pretty smooth. The endpoint analytics works well if you know how to use it as a guess. Microsoft includes a little more added value by default. It's a great source of information. 

What needs improvement?

Intune should improve its software inventory to provide better metering of which software is used throughout the company. This is especially needed for reporting third-party software solutions.

Buyer's Guide
Microsoft Intune
August 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
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For how long have I used the solution?

I have been using Intune since 2017 or 2018.

What do I think about the stability of the solution?

Intune's stability is good and has improved a lot over the last year.

What do I think about the scalability of the solution?

Scalability works well. It supports organizations with 200 endpoints and those with more than 15,000 endpoints.

How are customer service and support?

I rate Microsoft support eight out of 10. Customer service is pretty good, partly because we have a contract with Microsoft. Transparency is good.

Which solution did I use previously and why did I switch?

We used Active Directory group policies and ConfigMgr in the traditional way. However, most of our clients are already on Microsoft 365 Business Premium or the enterprise E3 or E5 stack, so it doesn't make much sense to use solutions from different vendors.

What about the implementation team?

We are a reseller.

What was our ROI?

One of our clients migrated the model workplace based on Intune, achieving a 78 percent cost reduction, which is quite a lot. Even with the projects around it, they still gain cost benefits in the first year.

What's my experience with pricing, setup cost, and licensing?

It's cost-effective because Intune is included in the E3 and E5 licenses. It's smart because it helps Microsoft sell the license.

What other advice do I have?

I rate Microsoft Intune eight out of 10. There's always room for development.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Yash Dubey - PeerSpot reviewer
Presales Consultant at a outsourcing company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Jun 8, 2026
Endpoint compliance has strengthened data protection and now secures mobile devices at home
Pros and Cons
  • "If you are looking for endpoint protection and compliance, Microsoft Intune is definitely a go-to product."

    What is our primary use case?

    My main use case for Microsoft Intune is endpoint protection and policy enforcement.

    I use Microsoft Intune for endpoint protection by securing the endpoints, which are the most vulnerable devices and entry doors for any attacker. Securing the endpoint, particularly because users' mobile devices are taken home as well, helps us to mitigate the risk. Additionally, I check the compliance of every mobile device's endpoint that users take home, ensuring the data we hold is secure.

    What is most valuable?

    The best feature Microsoft Intune offers is the compliance check. It checks all your operating system, your antivirus, and all the posture checks it performs. If the device is compliant, then only it can get access; otherwise, it gets blocked. This is something I value the most.

    Microsoft Intune has definitely improved our security policies posture.

    I measure that improvement with the better compliance rate, as securing endpoints is the most important aspect in today's AI infrastructure. The compliance has been good and improved.

    What needs improvement?

    I think Microsoft Intune is the best product, and I do not find any improvements yet; it is good for me.

    For how long have I used the solution?

    I have been using Microsoft Intune for around two years.

    What other advice do I have?

    On a scale of one to ten, I would rate Microsoft Intune a ten.

    I choose ten because all my work and my requirements for this application have been fulfilled, and overall, it is a good product. From my perspective, ten is a perfect number.

    Regarding Microsoft Intune's AI capabilities, I think it is a good product, and definitely, you should give a hands-on and proof of concept for this; it is good.

    I believe the accuracy and reliability of Microsoft Intune's AI output is good; I have not used it much, but it is good.

    If you are looking for endpoint protection and compliance, Microsoft Intune is definitely a go-to product. You should definitely give the hands-on or at least a proof of concept in your environment to check whether it stands on your requirement or not. It is a good product, and definitely, it should stand, but at least conduct a proof of concept. My overall rating for this product is ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Jun 8, 2026
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    Buyer's Guide
    Microsoft Intune
    August 2026
    Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
    911,039 professionals have used our research since 2012.
    Technical Support Engineer at TXT BRIDGE
    Real User
    Top 20
    Mar 30, 2026
    Strong security and encryption have streamlined our device management and saved significant time
    Pros and Cons
    • "The best features in Microsoft Intune that I appreciate the most are the strong security, encryption, and operating system version."
    • "In Microsoft Intune, error messages are an area that has room for improvement. Regarding error messages, I would like to see more detailed logs added."

    What is our primary use case?

    My use case for Microsoft Intune is device management.

    What is most valuable?

    The best features in Microsoft Intune that I appreciate the most are the strong security, encryption, and operating system version.

    Microsoft Intune can save a lot of time and resources. My estimate is that it saves approximately 50% of the time.

    What needs improvement?

    In Microsoft Intune, error messages are an area that has room for improvement.

    Regarding error messages, I would like to see more detailed logs added. Additionally, the policy management was somewhat complex.

    For how long have I used the solution?

    I have been using Microsoft Intune for about two months.

    What do I think about the stability of the solution?

    I would rate its stability as 8 over 10.

    What do I think about the scalability of the solution?

    I would rate the scalability of Microsoft Intune as 9 over 10.

    How are customer service and support?

    I would rate the technical support for Microsoft Intune as 8 over 10.

    How was the initial setup?

    The deployment took some days. I did not have very large challenges implementing Microsoft Intune; they were small, and we resolved them shortly.

    What was our ROI?

    My thoughts on the pricing are that it is cost-efficient.

    What other advice do I have?

    My advice for others looking to implement this product is to consider that Microsoft Intune is a scalable and cost-efficient solution. I would recommend it.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Mar 30, 2026
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    reviewer2809587 - PeerSpot reviewer
    Service Desk Support Analyst 1st/2nd Line at a non-profit with 501-1,000 employees
    Real User
    Top 20
    Mar 19, 2026
    Centralized device management has improved daily operations but dashboard clarity still needs work
    Pros and Cons
    • "Generally for the organization, Microsoft Intune has been a good investment for managing a lot of the company resources, saving a lot of money compared to using the on-premises version of the software."
    • "I would say the interface and dashboard summarizing the devices' status and compliance could be improved."

    What is our primary use case?

    I primarily use Microsoft Intune for work, managing devices and user account management, mobile device configuration, policies, and general Microsoft Intune functionalities.

    I use Microsoft Intune Suite's cloud PKI for certificate management.

    My level of managing the PKI and helping with the complexity of certificate infrastructure is still at a beginner stage. I do not do a lot of that; I use it for work and have used it for the past few years, but I have not reached the stage where I have to deploy certificates, so I have not been able to use that feature yet.

    I work with Microsoft Intune through 365; it is the cloud service.

    I do not have the Advanced Endpoint Analytics feature enabled for myself with Microsoft Intune; I am currently on Microsoft Intune and do not see that feature.

    What is most valuable?

    The best features from Microsoft Intune are the ability to manage multiple devices and the ability to deploy multiple policies to devices across the system, which is a very impressive feature. Being able to manage other groups and tenants within the system are also impressive features in Microsoft Intune that I have learned.

    I find Microsoft Intune very user-friendly.

    Generally for the organization, Microsoft Intune has been a good investment for managing a lot of the company resources, saving a lot of money compared to using the on-premises version of the software.

    What needs improvement?

    I would say the interface and dashboard summarizing the devices' status and compliance could be improved. I think they could organize some of the dashboard information to be more compact and more insightful than the way it is right now.

    What I think would make Microsoft Intune a 10, apart from the interface and dashboard I mentioned, is the other features within it.

    For how long have I used the solution?

    I have been working with Microsoft Intune for three years.

    What do I think about the stability of the solution?

    Microsoft Intune is reliable; there has not been any downtime during my usage, so I think it is very reliable compared to what I actually use it for on a day-to-day basis.

    What do I think about the scalability of the solution?

    It is easy to scale up Microsoft Intune when I need to expand the usage.

    Which solution did I use previously and why did I switch?

    I have not used any different solution prior to adopting Microsoft Intune; I came on board about three years ago, learned the software, and since then, I have only used Microsoft Intune.

    How was the initial setup?

    Microsoft Intune has Copilot integrated into it, but I do not use Copilot for any particular tasks.

    There is no complexity in the deployment from Microsoft Intune.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Last updated: Mar 19, 2026
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    Senior System Engineer at Alter Domus
    Real User
    Top 20
    Aug 6, 2025
    A cost-effective solution that ensures compliance and security
    Pros and Cons
    • "I have seen a return on investment with Microsoft Intune, as it has saved me resources; previously, I managed my infrastructure with a team of around six to seven members, but after transitioning to the Microsoft Intune hybrid model, I am able to manage it with just one resource, allowing me to cut costs significantly, around 50-60 lakhs."
    • "Unfortunately, Intune’s management extension does not provide the same level of logging, and I lack the visibility in Intune that I had with SCCM."

    What is our primary use case?

    I'm responsible for the end-user computing. I'm responsible for packaging the applications, deploying it to all the end-user devices in my organization via Intune, and also creating the monthly patching through update rings and deploying all the patches to the workstations across the entire organization. 

    We have also created an Autopilot profile, deployment profile, and enrollment status page to ensure all the new devices are compliant with company policies and compliance policies as per our organization rules.

    How has it helped my organization?

    It significantly reduces the need for manual human efforts and is very cost-effective. This makes it particularly advantageous for large enterprises, especially in the financial sector, as it is secure and reliable. Microsoft Intune helps protect against vulnerabilities and third-party attacks by providing timely patches and update rings, ensuring compliance with security standards.

    What is most valuable?

    The best features of Microsoft Intune are creating the package in very simple terms using the Content Preparation Master tool, which I find easy. I'm able to pull reports and get device status very easily, which has been very helpful. 

    Regarding the compliance policy settings and configuration profile, I can check on each device to see where it failed. However, I struggle to troubleshoot the exact root cause of these failures, which I want to highlight. 

    What needs improvement?

    I have observed that while I can generate reports, I am unable to address the log files from end-user devices effectively. For instance, when an application is deployed on a user device and it shows an error indicating failure, I can't pinpoint the exact reason for the failure. In Microsoft SCCM, we can access log files in the "C:\Windows\SCCM\Logs" directory. From there, we can check the "AppEnforce.log" and "AppIntentEval.log" files. Unfortunately, Intune’s management extension does not provide the same level of logging. When I try to review the "Windows IMEI" logs, I cannot determine where the application is failing.

    Moreover, I lack the visibility in Intune that I had with SCCM. Looking ahead, with Windows 11 on the horizon and Windows 10 support ending on October 14th, I am currently involved in a Windows land migration project. I plan to image the new devices using Autopilot. Once the hardware hash is added to Intune, we are able to assign the group tag, which allows for the deployment profile to be assigned, enabling both device enrollment and user enrollment. This approach helps minimize the overall experience issues.

    Maintaining Microsoft Intune is not very complex; we generally export the entire list of applications we've created once every three months, and we make sure to update or remove any old policies that are no longer required in our organization. However, this is a time-consuming and tedious process. I suggest that Microsoft include an option, similar to SCCM, for every three months or 90 days to automatically remove devices from the console. This suggestion could apply not just to device management but also to application management and compliance policies or configurations.

    Because Microsoft Intune is cloud-based, we would like to gain a better technical understanding of how Microsoft develops the tool from the backend. For instance, with SCCM, we learned how it operates—creating distribution points, performing system discovery, and identifying machines present in Active Directory. We understood how to create boundaries and assign boundary groups for distribution points to access content. However, in Intune, we struggle to determine where content is stored. For example, when I create a .IntuneWin file or a package application, I want to know where it is stored and how to retrieve the raw files or the source media if needed. These are some of the challenges we face with Microsoft Intune. We lack a lot of visibility in Microsoft Intune.

    For how long have I used the solution?

    I have been using Microsoft Intune for the past eight years.

    What do I think about the stability of the solution?

    I find that Microsoft Intune is stable, but it would be beneficial for support infrastructure engineers to receive presentations about new features and how earlier issues were overcome, as this information is not readily available to them, which affects the perceived stability. On a scale of one to ten, I would rate it a seven out of ten for stability.

    What do I think about the scalability of the solution?

    For scalability, I would rate it a six out of ten.

    Currently, I'm managing around 6,000 devices at Alter Domus, and once I deploy an application, profile, or policy, it takes around two weeks to achieve 92% to 94% compliance. We have around 13,000 users.

    How are customer service and support?

    For technical support, I previously received direct calls from escalation engineers at Microsoft, and I found that very supportive. However, now Microsoft has changed their process, and L1 and L2 tickets are often assigned to third-party companies where the personnel may lack the necessary knowledge, resulting in lengthy resolution processes. In my organization, management suggests we handle issues ourselves until a solution is provided.

    When an escalation support engineer at the L3 or L4 level assists me, I would give them a rating of 10 out of 10. However, for L1 or L2 engineers from third parties, I would rate them a four out of ten due to the lengthy resolution times. 

    Overall, I would rate vendor support very poorly, at three or four out of ten. However, when I talk to engineers directly working for Microsoft, especially those familiar with SCCM and Intune, I would give them a 10 out of 10 due to their proper understanding of the tools.

    How would you rate customer service and support?

    Neutral

    What was our ROI?

    I have seen a return on investment with Microsoft Intune, as it has saved me resources. Previously, I managed my infrastructure with a team of around six to seven members, but after transitioning to the Microsoft Intune hybrid model, I am able to manage it with just one resource, allowing me to cut costs significantly, around 50-60 lakhs.

    What's my experience with pricing, setup cost, and licensing?

    It's expensive.

    Which other solutions did I evaluate?

    When comparing Microsoft Intune with other solutions or vendors, I find that it is a very fast and safe procedure technology. While I believe it is good technology, there are minor issues that could be resolved by Microsoft. We want transparency for engineers to understand where issues arise so we can troubleshoot effectively.

    I don’t want to constantly disturb the service support engineers by raising cases. As technical engineers, we want to solve problems on our own. We aim to become subject matter experts for Microsoft Intune within our organization.

    What other advice do I have?

    In my organization, we use Copilot whenever we don't understand a particular feature, and it provides the answers we need. For example, when I need to create a BitLocker encryption policy, Copilot assists me and guides me through the steps and necessary settings required before creating that policy.

    We have a certificate infrastructure, and we generally embed machine certificates and handle the PKI certificates via SCCM. 

    The cloud distribution point that we have already configured in SCCM is particularly useful when an end-user device is not connected to the VPN (Virtual Private Network). During this time, the cloud distribution point allows content, such as application patches, to be distributed and successfully installed on end-user devices. This is why we have been able to achieve good compliance.

    I would recommend Microsoft Intune to other users because it offers many benefits. Overall, I would rate Microsoft Intune an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Akhileswar Reddy - PeerSpot reviewer
    Endpoint Management | Microsoft Intune Administrator | Device Enrollment & Compliance at Tata Consultancy
    Real User
    Top 20
    Jul 9, 2025
    User-focused management and deploy applications efficiently with straightforward dashboards
    Pros and Cons
    • "My favorite feature of Microsoft Intune is the dashboard; the dashboard is very simple and user-friendly, and any person, even without prior knowledge, can understand it easily by seeing the interface dashboard."
    • "The main issue with Microsoft Intune is that for Windows, we can support only Windows 10 and 11 operating systems."

    What is our primary use case?

    We are managing different platforms including iOS, Android, and Windows using Microsoft Intune. We are not supporting Mac. For Mac, our organization uses JAMF Pro. 

    We use Microsoft Intune for application deployment, creating compliance policies for organizational devices and BYOD devices, creating configuration profiles, managing users, and troubleshooting for end users' enrolled devices. I provide level two technical support for end users.

    What is most valuable?

    My favorite feature of Microsoft Intune is the dashboard. The dashboard is very simple and user-friendly. Any person, even without prior knowledge, can understand it easily by seeing the interface dashboard. Everything is available in one place. 

    For example, if you go to devices, all platforms will be shown. When you select one platform, such as Windows, everything will be on the same page, including application deployment, configuration profiles, compliance policies, future updates, and enrollment types. Anyone can easily understand it when compared to the SCCM tool.

    What needs improvement?

    For platforms such as iOS, Android, and Windows, Microsoft Intune is very good. When it comes to Mac, everyone uses JAMF Pro for patching and upgrading. I suggest they can improve Mac-related features and platform-related features. We cannot manage servers in Microsoft Intune because it is completely cloud-based.

    The main issue with Microsoft Intune is that for Windows, we can support only Windows 10 and 11 operating systems. We cannot deploy large application files. For that, our organization uses SCCM only. We also cannot manage older versions of devices from Microsoft Intune, such as Windows 7, Windows 8, and Windows 9, as it does not support them.

    For how long have I used the solution?

    I have been using Microsoft Intune for the last three years.

    What do I think about the stability of the solution?

    Everything is good with Microsoft Intune. They are releasing many updates recently. Previously, we were using Company Portal for deployment. Now, they have introduced web-based enrollment. 

    Without the Company Portal, a user can directly register the device by using the Outlook application. In the last two years, they have introduced many changes. The performance and everything is good with Microsoft Intune. For us, Microsoft Intune responds very well. They handle it and provide us with complete data without any issues. Follow-ups are also very good.

    How are customer service and support?

    We mostly connect with Microsoft whenever we are unable to resolve issues. 

    We can check with Microsoft subject matter experts. We log an incident and check with the Microsoft subject matter expert. Based on the priority of the incident, if we create a priority one incident, they try to get in touch within one to two hours. 

    They assign one agent who connects with our architect. They try to help us with the root cause analysis of the issue. Mostly, it takes some time because they need to examine all the logs. Root cause analysis takes considerable time to find the exact solution. 

    For Microsoft Intune support, I give an eight out of ten. While they are SMEs who can fix issues quickly, the cases we have raised with Microsoft take too much time, which affects end users and the organization.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    One person is required for the deployment of Microsoft Intune, though it depends on the requirement.

    Which other solutions did I evaluate?

    When it comes to pricing, Microsoft Intune is very good compared to other tools such as Tanium, Ivanti, and JAMF. Those are very high-cost tools. 

    Microsoft Intune is less costly when compared to them and provides many features and benefits. On a single E3 or E5 subscription, a user can enroll ten to 15 devices. A single user can enroll 15 devices. They can access company resources such as Outlook, Teams, and everything without any issues.

    What other advice do I have?

    Copilot in Microsoft Intune was recently introduced. I am working as L2 L3 support. We are using Microsoft Copilot. We are testing Microsoft Copilot for troubleshooting issues in a non-real-time environment. We are testing it for normal cases, such as Microsoft blogs or when new issues arise for users. 

    If a client asks to deploy multiple applications, then a team will be required. Our client is a US-based health sector company, and we are users of Microsoft Intune without any partners. 

    I rate Microsoft Intune nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2563299 - PeerSpot reviewer
    Microsoft Practice Lead at a tech services company with 11-50 employees
    Real User
    Top 5
    Nov 27, 2024
    Provides a centralized management solution, although its suitability depends on specific needs
    Pros and Cons
    • "I find Microsoft Intune valuable primarily for its Windows management capabilities, along with its Android Enterprise and Apple device management for mobile devices."
    • "Intune provides a centralized management solution, although its suitability depends on specific needs and comparisons with alternatives like Jamf, Kandji, or ManageEngine."
    • "Intune is not the most user-friendly mobile device management platform available."

    What is our primary use case?

    Microsoft Intune is a comprehensive solution for mobile application management and mobile device management, securing various endpoints like Windows, Android, and Apple devices. It excels in managing BYOD scenarios, employing work profiles to segregate personal and company data, and ensuring device configuration and compliance with company policies.

    How has it helped my organization?

    Intune provides a centralized management solution, although its suitability depends on specific needs and comparisons with alternatives like Jamf, Kandji, or ManageEngine. Overall, Intune is a sufficient solution for general use cases requiring essential device management and data security.

    The Intune Analytics section is quite useful, especially for Windows upgrades on remote devices. We frequently utilize it to assess compliance and gather analytics on upgradable devices, including TPM and Secure Boot support, and memory capacity. This allows us to identify devices that meet the requirements for Windows 11 and proceed with deployment accordingly. It's particularly valuable for managing Windows 10 to Windows 11 upgrade scenarios.

    Copilot for Microsoft 365 is a valuable tool that I use daily for creating proposals, summarizing Teams meetings, and generating content in Word and PowerPoint. It's even helpful in Outlook on occasion. Additionally, both Bing Enterprise and the standard Copilot in Edge are particularly useful when integrated with Customer Data Protection. This integration allows Copilot to securely access company data, including emails, presentations, and documents, to provide relevant recommendations and answers to queries.

    Intune secures Bring Your Own Devices through network access management and work profiles, separating personal and company data. Additionally, it utilizes Defender for Endpoint for device security and facilitates deployment. Features like cloud app security, Microsoft Purview, and data loss prevention further enhance security and compliance, depending on the Microsoft 365 package, protecting both devices and data.

    Privilege Access Management sits mostly on Entra ID and is deployed through Intune.

    The primary challenge lies in managing employee devices, particularly differentiating between personal and corporate devices. Personal devices often face pushback against deploying security measures, while corporate-owned devices can be managed more securely and effectively. For instance, if a corporate device is lost or stolen, Intune enables remote wiping to protect company data.

    Intune has helped in integrating Windows Update for Business to ensure machines are compliant. It provides functionality for workflow management on devices and separating company data from personal data. It is also used for deploying security and compliance capabilities depending on the Office 365 package used.

    What is most valuable?

    I find Microsoft Intune valuable primarily for its Windows management capabilities, along with its Android Enterprise and Apple device management for mobile devices. The mobile application management features enable BYOD support and work profiles on personal phones, enhancing security and control. Additionally, Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.

    What needs improvement?

    While Intune effectively handles basic functionalities such as device management, data separation, and updates, it may present challenges with update times and limited advanced features.

    Intune is not the most user-friendly mobile device management platform available. Compared to Jamf, AirWatch, or VMware Workspace ONE, it is not as intuitive or easy to navigate. 

    The primary challenge with Intune's enterprise application management feature is its focus on the Microsoft application stack. This limitation makes managing third-party applications difficult, as there is no centralized store or streamlined process for batch operations. Intune lacks the robust support for third-party applications.

    Microsoft frequently changes its offerings, so features previously included in Intune might now require Intune Suite. For example, managing device certificates, once an Intune feature, now requires this separate package. Essentially, Microsoft releases new features but places them in Intune Suite, requiring an additional purchase for functionality we might expect in the standard Intune license. This ever-evolving strategy means staying current with Intune can become costly.

    For how long have I used the solution?

    I have been using Microsoft Intune for almost five years.

    What do I think about the stability of the solution?


    How are customer service and support?

    Microsoft's product support can be inadequate, with slow response times and unsatisfactory resolutions impacting the overall user experience. This contrasts with Jamf's support, which is generally perceived as superior due to its responsiveness and effectiveness.

    How would you rate customer service and support?

    Neutral

    What's my experience with pricing, setup cost, and licensing?

    Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation. While its licensing costs are high, the platform's limitations in manageability and user experience customization further contribute to the overall expense. Unlike Jamf, which offers greater flexibility and remedial capabilities, Intune's intrusive, yes or no approach limits user customization and potentially increases support needs. Therefore, determining Intune's true cost of ownership is subjective and depends on how these factors are measured.

    Which other solutions did I evaluate?

    I have evaluated Jamf, Kandji, ManageEngine, and VMWare Workspace ONE.

    What other advice do I have?

    I would rate Microsoft Intune a six out of ten. Its management is not user-friendly, and device additions can take up to 24 hours to synchronize, unlike Jamf, which updates within 15 minutes. This delay is problematic for immediate remediation actions, such as removing harmful content or addressing device exposure, where a 24-hour wait is unacceptable.

    It is advisable to prepare for the complexities of Intune and consider Jamf for better support and manageability if working alone. If you plan to use Microsoft Intune, be prepared for manageability and potential delays in changes and support responses.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2595750 - PeerSpot reviewer
    Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
    Real User
    Top 20
    Nov 27, 2024
    The ability to manage software updates and policies on endpoints has helped us meet contract requirements
    Pros and Cons
    • "Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements."
    • "There are no complaints about the stability. It works one hundred percent of the time."
    • "The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products."

    What is our primary use case?

    Our primary use case for Microsoft Intune is endpoint management across our enterprise, particularly for Windows and mobile endpoints.

    How has it helped my organization?

    Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements.

    What is most valuable?

    We like Intune's mobile device management features. When we migrated from another solution to Intune, onboarding our mobile devices was straightforward. Intune is pretty transparent for the end user. They have a customer portal, and I've never had complaints about it. 

    The enterprise application management feature allows us to identify systems outside our standard security baseline and limit their access to company resources until they are updated and approved.

    What needs improvement?

    The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products.

    For how long have I used the solution?

    I have used Intune for around two years.

    What do I think about the stability of the solution?

    There are no complaints about the stability. It works one hundred percent of the time.

    What do I think about the scalability of the solution?

    There are no concerns about scalability, especially coming from an on-premises solution. We no longer need additional hardware and infrastructure.

    How are customer service and support?

    I rate Microsoft support eight out of 10. We haven't needed support much, but what we've gotten has been good. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Previously, we used MobileIron for mobile devices, which is our primary use case for Intune. We switched to Intune mainly because it was included in our standard E5 license, providing cost savings and managing everything under a single pane of glass.

    How was the initial setup?

    The initial setup was straightforward with minimal support required from Intune's side.

    What about the implementation team?

    No external integrator, reseller, or consultant was used. All implementation was handled in-house.

    What was our ROI?

    We have seen a small return from the native integration with our Microsoft systems and Intune's reporting. 

    What's my experience with pricing, setup cost, and licensing?

    With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.

    Which other solutions did I evaluate?

    We evaluated Workspace ONE and Jamf for mobile management but stuck with Intune because it's included in our license.

    What other advice do I have?

    I rate Microsoft Intune eight out of 10. It's a great solution, but there is room for it to become a more polished product.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Second Line Support Engineer at ATOS
    MSP
    Top 20
    Jul 30, 2025
    Monitoring and managing device compliance effectively improve user experience
    Pros and Cons
    • "The best features of Microsoft Intune include helping to know if computers are configured correctly and if users have access to apps or the platform."
    • "Automation has room for improvement in Microsoft Intune for fixing some errors."

    What is our primary use case?

    I use Microsoft Intune to check if laptops are compliant or not, and to check if applications are added to user profiles. Sometimes there are applications users cannot find in the Company Portal or on their laptops, so we try to add them to their profiles. We can check if there are issues with Windows updates and verify if they have the latest version. We can check by hostname or serial number of the laptop if a user's computer is compliant or has access to the enterprise company platform resources.

    What is most valuable?

    The best features of Microsoft Intune include helping to know if computers are configured correctly and if users have access to apps or the platform. It provides an excellent overview of all machines for the company and helps determine if those machines are facing issues. It is particularly helpful when laptops face issues with upgrading or migrating to Windows 10 or Windows 11.

    What needs improvement?

    Automation has room for improvement in Microsoft Intune for fixing some errors. The knowledge and database in support can also be improved. If errors aren't in the database, we need to check forums or Google to understand and troubleshoot them. The most important improvement needed for Microsoft Intune is to have a comprehensive database about what each error means exactly and what steps to take for troubleshooting.

    For how long have I used the solution?

    I have been using Microsoft Intune for about four years.

    What do I think about the stability of the solution?

    The stability of Microsoft Intune rates at nine out of ten.

    What was our ROI?

    Microsoft Intune has saved approximately 30% of time.

    What other advice do I have?

    Users are mostly satisfied with Microsoft Intune because it helps them understand what's happening on their laptops. For some issues, I can assist depending on Microsoft Intune access. When comparing Microsoft Intune with other tools, the pricing is acceptable and it's easy to use. I recommend Microsoft Intune; it should be used in companies using Windows. I rate Microsoft Intune eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Network Administrator II at a energy/utilities company with 201-500 employees
    Real User
    Top 20
    May 3, 2025
    Provides the ability to remotely wipe a device and control it, but it isn't our choice for non-Microsoft devices
    Pros and Cons
    • "The feature that we need occasionally but is really important is the ability to remotely wipe a device, control it, and perform similar functions."
    • "Microsoft Intune does a great job of helping protect our environment."
    • "I am not involved in the day-to-day with Intune, but we have gone with a different product for updating mobile device software. We do not integrate many of our mobile devices that are not Microsoft-based devices, such as Dell laptops, with Intune."
    • "I heard some pain points. The main thing is the learning curve. It took time to implement. It was not the best product starting out of the gate."

    What is most valuable?

    The feature that we need occasionally but is really important is the ability to remotely wipe a device, control it, and perform similar functions. Being able to update devices is extremely important. Especially when people do not bring their devices in, we need to be able to reach out and update them over the internet.

    Microsoft Intune does a great job of helping protect our environment. Particularly for mobile devices, it is great because our team is able to reach those devices and control the data that is on them.

    What needs improvement?

    I am not involved in the day-to-day with Intune, but we have gone with a different product for updating mobile device software. We do not integrate many of our mobile devices that are not Microsoft-based devices, such as Dell laptops, with Intune. We are using KACE from Quest to update our systems. We find that Intune is good with smaller mobile devices, the ones you put in your pocket. That is where I find Intune to be the best.

    For how long have I used the solution?

    We had Microsoft Intune for a while, and we finally successfully deployed it.

    What do I think about the scalability of the solution?

    Microsoft Intune scales effectively with growing needs.

    We have not had to extend usage, but we are looking at Microsoft Intune for all kinds of new mobile devices that come out all the time. We will be expanding to cover those.

    How are customer service and support?

    The support I get from Microsoft is very good. I have had a good experience with it. I would rate them a seven out of ten, which is pretty high in my book.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    Prior to adopting Microsoft Intune, we had KACE, but it could not handle mobile devices effectively. That is where Intune really shines.

    How was the initial setup?

    I wasn't involved in the day-to-day deployment of it. I heard some pain points. The main thing is the learning curve.

    It took time to implement. It was not the best product starting out of the gate. We were having difficulties getting our mobile devices integrated, but now we are doing much better. I was not in charge of the Intune deployment, but I am aware of some of the challenges they have been experiencing. It was really hard to integrate all the mobile devices. We integrated Surface devices properly, but our mobile workforce has many Apple iPhones, and those did not work quite as efficiently. We have got it all completed now. It is going smoothly.

    Overall, the user experience with Microsoft Intune has a learning curve, but they are doing much better with it now. We had a really small help desk department, so they were stretched thin, but we have hired enough people now that we are able to get Intune deployed and working properly. We are in good shape.

    We haven't moved a lot of our infrastructure to the cloud or Azure. We're still very much on-prem. We're a water district. We process water. A lot of our assets are physical, and they need to be secure. However, a lot of business applications are more Internet-connected. We have some cloud applications as software as a service.

    What was our ROI?

    We have seen a return on investment from Microsoft Intune. The main advantage is being able to manage the mobile devices at a good cost. Microsoft generally prices things pretty competitively, except for Azure, which is very expensive.

    What's my experience with pricing, setup cost, and licensing?

    Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive. Because we have so much on-premises equipment and assets, we put many items on-premises for that reason, and only if something absolutely has to live in the cloud, we put it there.

    Which other solutions did I evaluate?

    Before choosing Microsoft Intune, they did look at other options. I do not remember what was on the short list of what we were evaluating, but we have been using Intune for a while. Getting it deployed just took time.

    What other advice do I have?

    I have played around a bit with Copilot for Microsoft Intune, but I use it more on O365. For Intune, I am not sure if we are using it. We do not use Advanced Endpoint Analytics as much because we have many other security tools. I find Microsoft to be good at the front end, especially for Exchange and similar applications. For inbound items, it is the first line of defense. We have many other layered defenses, with Microsoft being one of those layers.

    I would recommend we stick with it. It has been great. I would rate Microsoft Intune a seven out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
    Updated: August 2026
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.