Microsoft Intune Reviews

We use Intune to connect university staff and faculty to secure resources on their computers quickly.  

Intune is a force multiplier coming directly from Active Directory. We had to engineer over some limitations of Active Directory, and Intune resolves that by addressing known trouble areas. It allows us to do things quicker and more efficiently. 

We like Intune's Autopilot functionality, which enables one-touch deployment. Dynamic grouping is another feature we find valuable working in academia. We have people in buckets based on their roles in the university, such as faculty, staff, alum, or grad. Sometimes, they will fit into multiple places, and dynamic grouping helps with that. So far, using Intune has been easy and intuitive. Once everything is set up, our user base finds it much easier and more modern.

We've recently purchased Copilot licenses for Intune, but we've only had it for a week or two. It's a new deal for Syracuse, but it has been good so far. It moves quickly. You can see that it's constantly learning, and I love that. Today is the dumbest it will ever be. It's going to continue getting better and better. Even when we're wowed, we understand that more "wow" will come. 

It has some growing pains, but they are no different from anything new. We're implementing Intune on an individualized data set. So there's no way Copilot can know everything about every data set it's going to get, but it does grow pretty quickly, which is phenomenal. 

It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do. Trust your people. We promise not to break your stuff. Open it up just a tiny bit wider.

We started using Microsoft Intune about a year and a half ago. We transitioned our fleet from Active Directory to Azure Active Directory. Then, we took that hybrid and shifted it into Intune for our MDM solution.

Intune is solidly reliable. Microsoft has some peaks and valleys that you need to get used to. Stability is essential when transitioning from on-prem to the cloud, where Microsoft manages your infrastructure. There have been a few drops in performance, but that's more growing pains from our rapid expression than an indicator of major problems.

Scalability is fantastic. 

I am a technician, so when I'm reaching out about problems I cannot solve myself, they tend not to be tier-one or tier-two problems. When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved. That is delightful because I have contacted support for other solutions. After trying several troubleshooting steps, I contacted them, and they asked me to restart something. I have gone beyond that point and tried to tell you where I am. 

We previously used Active Directory and spec ops for software deployment, with Active Directory handling computer and user management. Intune was a natural progression for MDM. For Mac users, we still use Jamf but plan to transition them to Intune as support for Apple products grows.

It is absolutely a positive investment. Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.

I am not involved in those discussions. We worked hard to acquire E5 licensing, and Microsoft collaborated well with the university to ensure everyone got what they needed.

We are a Dutch MSP delivering modern workplace solutions for all of our clients. We create tailor-made workspace environments for them.

It helps us to transform IT environments of our customers from on-premises to the cloud, focusing on both Azure and the modern workplace.

Windows Autopatch is the most valuable because it removes the burden of patch management. Intune's user experience is pretty smooth. The endpoint analytics works well if you know how to use it as a guess. Microsoft includes a little more added value by default. It's a great source of information. 

Intune should improve its software inventory to provide better metering of which software is used throughout the company. This is especially needed for reporting third-party software solutions.

I have been using Intune since 2017 or 2018.

Intune's stability is good and has improved a lot over the last year.

Scalability works well. It supports organizations with 200 endpoints and those with more than 15,000 endpoints.

I rate Microsoft support eight out of 10. Customer service is pretty good, partly because we have a contract with Microsoft. Transparency is good.

Positive

We used Active Directory group policies and ConfigMgr in the traditional way. However, most of our clients are already on Microsoft 365 Business Premium or the enterprise E3 or E5 stack, so it doesn't make much sense to use solutions from different vendors.

We are a reseller.

One of our clients migrated the model workplace based on Intune, achieving a 78 percent cost reduction, which is quite a lot. Even with the projects around it, they still gain cost benefits in the first year.

It's cost-effective because Intune is included in the E3 and E5 licenses. It's smart because it helps Microsoft sell the license.

I rate Microsoft Intune eight out of 10. There's always room for development.

My main use case for Microsoft Intune is endpoint protection and policy enforcement.

I use Microsoft Intune for endpoint protection by securing the endpoints, which are the most vulnerable devices and entry doors for any attacker. Securing the endpoint, particularly because users' mobile devices are taken home as well, helps us to mitigate the risk. Additionally, I check the compliance of every mobile device's endpoint that users take home, ensuring the data we hold is secure.

The best feature Microsoft Intune offers is the compliance check. It checks all your operating system, your antivirus, and all the posture checks it performs. If the device is compliant, then only it can get access; otherwise, it gets blocked. This is something I value the most.

Microsoft Intune has definitely improved our security policies posture.

I measure that improvement with the better compliance rate, as securing endpoints is the most important aspect in today's AI infrastructure. The compliance has been good and improved.

I think Microsoft Intune is the best product, and I do not find any improvements yet; it is good for me.

I have been using Microsoft Intune for around two years.

On a scale of one to ten, I would rate Microsoft Intune a ten.

I choose ten because all my work and my requirements for this application have been fulfilled, and overall, it is a good product. From my perspective, ten is a perfect number.

Regarding Microsoft Intune's AI capabilities, I think it is a good product, and definitely, you should give a hands-on and proof of concept for this; it is good.

I believe the accuracy and reliability of Microsoft Intune's AI output is good; I have not used it much, but it is good.

If you are looking for endpoint protection and compliance, Microsoft Intune is definitely a go-to product. You should definitely give the hands-on or at least a proof of concept in your environment to check whether it stands on your requirement or not. It is a good product, and definitely, it should stand, but at least conduct a proof of concept. My overall rating for this product is ten out of ten.

My use case for Microsoft Intune is device management.

The best features in Microsoft Intune that I appreciate the most are the strong security, encryption, and operating system version.

Microsoft Intune can save a lot of time and resources. My estimate is that it saves approximately 50% of the time.

In Microsoft Intune, error messages are an area that has room for improvement.

Regarding error messages, I would like to see more detailed logs added. Additionally, the policy management was somewhat complex.

I have been using Microsoft Intune for about two months.

I would rate its stability as 8 over 10.

I would rate the scalability of Microsoft Intune as 9 over 10.

I would rate the technical support for Microsoft Intune as 8 over 10.

The deployment took some days. I did not have very large challenges implementing Microsoft Intune; they were small, and we resolved them shortly.

My thoughts on the pricing are that it is cost-efficient.

My advice for others looking to implement this product is to consider that Microsoft Intune is a scalable and cost-efficient solution. I would recommend it.

I primarily use Microsoft Intune for work, managing devices and user account management, mobile device configuration, policies, and general Microsoft Intune functionalities.

I use Microsoft Intune Suite's cloud PKI for certificate management.

My level of managing the PKI and helping with the complexity of certificate infrastructure is still at a beginner stage. I do not do a lot of that; I use it for work and have used it for the past few years, but I have not reached the stage where I have to deploy certificates, so I have not been able to use that feature yet.

I work with Microsoft Intune through 365; it is the cloud service.

I do not have the Advanced Endpoint Analytics feature enabled for myself with Microsoft Intune; I am currently on Microsoft Intune and do not see that feature.

The best features from Microsoft Intune are the ability to manage multiple devices and the ability to deploy multiple policies to devices across the system, which is a very impressive feature. Being able to manage other groups and tenants within the system are also impressive features in Microsoft Intune that I have learned.

I find Microsoft Intune very user-friendly.

Generally for the organization, Microsoft Intune has been a good investment for managing a lot of the company resources, saving a lot of money compared to using the on-premises version of the software.

I would say the interface and dashboard summarizing the devices' status and compliance could be improved. I think they could organize some of the dashboard information to be more compact and more insightful than the way it is right now.

What I think would make Microsoft Intune a 10, apart from the interface and dashboard I mentioned, is the other features within it.

I have been working with Microsoft Intune for three years.

Microsoft Intune is reliable; there has not been any downtime during my usage, so I think it is very reliable compared to what I actually use it for on a day-to-day basis.

It is easy to scale up Microsoft Intune when I need to expand the usage.

I have not used any different solution prior to adopting Microsoft Intune; I came on board about three years ago, learned the software, and since then, I have only used Microsoft Intune.

Microsoft Intune has Copilot integrated into it, but I do not use Copilot for any particular tasks.

There is no complexity in the deployment from Microsoft Intune.

We are managing different platforms including iOS, Android, and Windows using Microsoft Intune. We are not supporting Mac. For Mac, our organization uses JAMF Pro. 

We use Microsoft Intune for application deployment, creating compliance policies for organizational devices and BYOD devices, creating configuration profiles, managing users, and troubleshooting for end users' enrolled devices. I provide level two technical support for end users.

My favorite feature of Microsoft Intune is the dashboard. The dashboard is very simple and user-friendly. Any person, even without prior knowledge, can understand it easily by seeing the interface dashboard. Everything is available in one place. 

For example, if you go to devices, all platforms will be shown. When you select one platform, such as Windows, everything will be on the same page, including application deployment, configuration profiles, compliance policies, future updates, and enrollment types. Anyone can easily understand it when compared to the SCCM tool.

For platforms such as iOS, Android, and Windows, Microsoft Intune is very good. When it comes to Mac, everyone uses JAMF Pro for patching and upgrading. I suggest they can improve Mac-related features and platform-related features. We cannot manage servers in Microsoft Intune because it is completely cloud-based.

The main issue with Microsoft Intune is that for Windows, we can support only Windows 10 and 11 operating systems. We cannot deploy large application files. For that, our organization uses SCCM only. We also cannot manage older versions of devices from Microsoft Intune, such as Windows 7, Windows 8, and Windows 9, as it does not support them.

I have been using Microsoft Intune for the last three years.

Everything is good with Microsoft Intune. They are releasing many updates recently. Previously, we were using Company Portal for deployment. Now, they have introduced web-based enrollment. 

Without the Company Portal, a user can directly register the device by using the Outlook application. In the last two years, they have introduced many changes. The performance and everything is good with Microsoft Intune. For us, Microsoft Intune responds very well. They handle it and provide us with complete data without any issues. Follow-ups are also very good.

We mostly connect with Microsoft whenever we are unable to resolve issues. 

We can check with Microsoft subject matter experts. We log an incident and check with the Microsoft subject matter expert. Based on the priority of the incident, if we create a priority one incident, they try to get in touch within one to two hours. 

They assign one agent who connects with our architect. They try to help us with the root cause analysis of the issue. Mostly, it takes some time because they need to examine all the logs. Root cause analysis takes considerable time to find the exact solution. 

For Microsoft Intune support, I give an eight out of ten. While they are SMEs who can fix issues quickly, the cases we have raised with Microsoft take too much time, which affects end users and the organization.

Positive

One person is required for the deployment of Microsoft Intune, though it depends on the requirement.

When it comes to pricing, Microsoft Intune is very good compared to other tools such as Tanium, Ivanti, and JAMF. Those are very high-cost tools. 

Microsoft Intune is less costly when compared to them and provides many features and benefits. On a single E3 or E5 subscription, a user can enroll ten to 15 devices. A single user can enroll 15 devices. They can access company resources such as Outlook, Teams, and everything without any issues.

Copilot in Microsoft Intune was recently introduced. I am working as L2 L3 support. We are using Microsoft Copilot. We are testing Microsoft Copilot for troubleshooting issues in a non-real-time environment. We are testing it for normal cases, such as Microsoft blogs or when new issues arise for users. 

If a client asks to deploy multiple applications, then a team will be required. Our client is a US-based health sector company, and we are users of Microsoft Intune without any partners. 

I rate Microsoft Intune nine out of ten.

Microsoft Intune is a comprehensive solution for mobile application management and mobile device management, securing various endpoints like Windows, Android, and Apple devices. It excels in managing BYOD scenarios, employing work profiles to segregate personal and company data, and ensuring device configuration and compliance with company policies.

Intune provides a centralized management solution, although its suitability depends on specific needs and comparisons with alternatives like Jamf, Kandji, or ManageEngine. Overall, Intune is a sufficient solution for general use cases requiring essential device management and data security.

The Intune Analytics section is quite useful, especially for Windows upgrades on remote devices. We frequently utilize it to assess compliance and gather analytics on upgradable devices, including TPM and Secure Boot support, and memory capacity. This allows us to identify devices that meet the requirements for Windows 11 and proceed with deployment accordingly. It's particularly valuable for managing Windows 10 to Windows 11 upgrade scenarios.

Copilot for Microsoft 365 is a valuable tool that I use daily for creating proposals, summarizing Teams meetings, and generating content in Word and PowerPoint. It's even helpful in Outlook on occasion. Additionally, both Bing Enterprise and the standard Copilot in Edge are particularly useful when integrated with Customer Data Protection. This integration allows Copilot to securely access company data, including emails, presentations, and documents, to provide relevant recommendations and answers to queries.

Intune secures Bring Your Own Devices through network access management and work profiles, separating personal and company data. Additionally, it utilizes Defender for Endpoint for device security and facilitates deployment. Features like cloud app security, Microsoft Purview, and data loss prevention further enhance security and compliance, depending on the Microsoft 365 package, protecting both devices and data.

Privilege Access Management sits mostly on Entra ID and is deployed through Intune.

The primary challenge lies in managing employee devices, particularly differentiating between personal and corporate devices. Personal devices often face pushback against deploying security measures, while corporate-owned devices can be managed more securely and effectively. For instance, if a corporate device is lost or stolen, Intune enables remote wiping to protect company data.

Intune has helped in integrating Windows Update for Business to ensure machines are compliant. It provides functionality for workflow management on devices and separating company data from personal data. It is also used for deploying security and compliance capabilities depending on the Office 365 package used.

I find Microsoft Intune valuable primarily for its Windows management capabilities, along with its Android Enterprise and Apple device management for mobile devices. The mobile application management features enable BYOD support and work profiles on personal phones, enhancing security and control. Additionally, Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.

While Intune effectively handles basic functionalities such as device management, data separation, and updates, it may present challenges with update times and limited advanced features.

Intune is not the most user-friendly mobile device management platform available. Compared to Jamf, AirWatch, or VMware Workspace ONE, it is not as intuitive or easy to navigate. 

The primary challenge with Intune's enterprise application management feature is its focus on the Microsoft application stack. This limitation makes managing third-party applications difficult, as there is no centralized store or streamlined process for batch operations. Intune lacks the robust support for third-party applications.

Microsoft frequently changes its offerings, so features previously included in Intune might now require Intune Suite. For example, managing device certificates, once an Intune feature, now requires this separate package. Essentially, Microsoft releases new features but places them in Intune Suite, requiring an additional purchase for functionality we might expect in the standard Intune license. This ever-evolving strategy means staying current with Intune can become costly.

I have been using Microsoft Intune for almost five years.

Microsoft's product support can be inadequate, with slow response times and unsatisfactory resolutions impacting the overall user experience. This contrasts with Jamf's support, which is generally perceived as superior due to its responsiveness and effectiveness.

Neutral

Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation. While its licensing costs are high, the platform's limitations in manageability and user experience customization further contribute to the overall expense. Unlike Jamf, which offers greater flexibility and remedial capabilities, Intune's intrusive, yes or no approach limits user customization and potentially increases support needs. Therefore, determining Intune's true cost of ownership is subjective and depends on how these factors are measured.

I have evaluated Jamf, Kandji, ManageEngine, and VMWare Workspace ONE.

I would rate Microsoft Intune a six out of ten. Its management is not user-friendly, and device additions can take up to 24 hours to synchronize, unlike Jamf, which updates within 15 minutes. This delay is problematic for immediate remediation actions, such as removing harmful content or addressing device exposure, where a 24-hour wait is unacceptable.

It is advisable to prepare for the complexities of Intune and consider Jamf for better support and manageability if working alone. If you plan to use Microsoft Intune, be prepared for manageability and potential delays in changes and support responses.

Our primary use case for Microsoft Intune is endpoint management across our enterprise, particularly for Windows and mobile endpoints.

Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements.

We like Intune's mobile device management features. When we migrated from another solution to Intune, onboarding our mobile devices was straightforward. Intune is pretty transparent for the end user. They have a customer portal, and I've never had complaints about it. 

The enterprise application management feature allows us to identify systems outside our standard security baseline and limit their access to company resources until they are updated and approved.

The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products.

I have used Intune for around two years.

There are no complaints about the stability. It works one hundred percent of the time.

There are no concerns about scalability, especially coming from an on-premises solution. We no longer need additional hardware and infrastructure.

I rate Microsoft support eight out of 10. We haven't needed support much, but what we've gotten has been good. 

Positive

Previously, we used MobileIron for mobile devices, which is our primary use case for Intune. We switched to Intune mainly because it was included in our standard E5 license, providing cost savings and managing everything under a single pane of glass.

The initial setup was straightforward with minimal support required from Intune's side.

No external integrator, reseller, or consultant was used. All implementation was handled in-house.

We have seen a small return from the native integration with our Microsoft systems and Intune's reporting. 

With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.

We evaluated Workspace ONE and Jamf for mobile management but stuck with Intune because it's included in our license.

I rate Microsoft Intune eight out of 10. It's a great solution, but there is room for it to become a more polished product.

I use Microsoft Intune to check if laptops are compliant or not, and to check if applications are added to user profiles. Sometimes there are applications users cannot find in the Company Portal or on their laptops, so we try to add them to their profiles. We can check if there are issues with Windows updates and verify if they have the latest version. We can check by hostname or serial number of the laptop if a user's computer is compliant or has access to the enterprise company platform resources.

The best features of Microsoft Intune include helping to know if computers are configured correctly and if users have access to apps or the platform. It provides an excellent overview of all machines for the company and helps determine if those machines are facing issues. It is particularly helpful when laptops face issues with upgrading or migrating to Windows 10 or Windows 11.

Automation has room for improvement in Microsoft Intune for fixing some errors. The knowledge and database in support can also be improved. If errors aren't in the database, we need to check forums or Google to understand and troubleshoot them. The most important improvement needed for Microsoft Intune is to have a comprehensive database about what each error means exactly and what steps to take for troubleshooting.

I have been using Microsoft Intune for about four years.

The stability of Microsoft Intune rates at nine out of ten.

Microsoft Intune has saved approximately 30% of time.

Users are mostly satisfied with Microsoft Intune because it helps them understand what's happening on their laptops. For some issues, I can assist depending on Microsoft Intune access. When comparing Microsoft Intune with other tools, the pricing is acceptable and it's easy to use. I recommend Microsoft Intune; it should be used in companies using Windows. I rate Microsoft Intune eight out of ten.

The feature that we need occasionally but is really important is the ability to remotely wipe a device, control it, and perform similar functions. Being able to update devices is extremely important. Especially when people do not bring their devices in, we need to be able to reach out and update them over the internet.

Microsoft Intune does a great job of helping protect our environment. Particularly for mobile devices, it is great because our team is able to reach those devices and control the data that is on them.

I am not involved in the day-to-day with Intune, but we have gone with a different product for updating mobile device software. We do not integrate many of our mobile devices that are not Microsoft-based devices, such as Dell laptops, with Intune. We are using KACE from Quest to update our systems. We find that Intune is good with smaller mobile devices, the ones you put in your pocket. That is where I find Intune to be the best.

We had Microsoft Intune for a while, and we finally successfully deployed it.

Microsoft Intune scales effectively with growing needs.

We have not had to extend usage, but we are looking at Microsoft Intune for all kinds of new mobile devices that come out all the time. We will be expanding to cover those.

The support I get from Microsoft is very good. I have had a good experience with it. I would rate them a seven out of ten, which is pretty high in my book.

Neutral

Prior to adopting Microsoft Intune, we had KACE, but it could not handle mobile devices effectively. That is where Intune really shines.

I wasn't involved in the day-to-day deployment of it. I heard some pain points. The main thing is the learning curve.

It took time to implement. It was not the best product starting out of the gate. We were having difficulties getting our mobile devices integrated, but now we are doing much better. I was not in charge of the Intune deployment, but I am aware of some of the challenges they have been experiencing. It was really hard to integrate all the mobile devices. We integrated Surface devices properly, but our mobile workforce has many Apple iPhones, and those did not work quite as efficiently. We have got it all completed now. It is going smoothly.

Overall, the user experience with Microsoft Intune has a learning curve, but they are doing much better with it now. We had a really small help desk department, so they were stretched thin, but we have hired enough people now that we are able to get Intune deployed and working properly. We are in good shape.

We haven't moved a lot of our infrastructure to the cloud or Azure. We're still very much on-prem. We're a water district. We process water. A lot of our assets are physical, and they need to be secure. However, a lot of business applications are more Internet-connected. We have some cloud applications as software as a service.

We have seen a return on investment from Microsoft Intune. The main advantage is being able to manage the mobile devices at a good cost. Microsoft generally prices things pretty competitively, except for Azure, which is very expensive.

Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive. Because we have so much on-premises equipment and assets, we put many items on-premises for that reason, and only if something absolutely has to live in the cloud, we put it there.

Before choosing Microsoft Intune, they did look at other options. I do not remember what was on the short list of what we were evaluating, but we have been using Intune for a while. Getting it deployed just took time.

I have played around a bit with Copilot for Microsoft Intune, but I use it more on O365. For Intune, I am not sure if we are using it. We do not use Advanced Endpoint Analytics as much because we have many other security tools. I find Microsoft to be good at the front end, especially for Exchange and similar applications. For inbound items, it is the first line of defense. We have many other layered defenses, with Microsoft being one of those layers.

I would recommend we stick with it. It has been great. I would rate Microsoft Intune a seven out of ten.