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reviewer2542836 - PeerSpot reviewer
Senior System Administrator at a tech services company with 51-200 employees
Real User
Top 20
I like the copilot feature and its ability to automate processes
Pros and Cons
  • "The most valuable feature is Intune's ability to push out updates for the security and antivirus. I also like Intune's copilot and the ability to automate processes. For example, if you have 5,000 employees who are issued new PCs and you need to set them up with everything they need."
  • "Setting up Intune Autopilot can be a little complicated."

What is our primary use case?

My last job was cyber defense for clients in European countries like France, Belgium, Sweden, etc. We use Intune to manage definitions for Microsoft Defender and classic corporate reasons, such as limiting the access of Active Directory users. 

My current company supports clients using Office 365. We're one of the biggest service providers in Bosnia Herzegovina. We use it to deploy enterprise applications to specific users. 

How has it helped my organization?

Intune is good for both the administrator and the client. You can deploy things like antivirus and applications while preventing or allowing users to do something on their PCs. 

It's possible to protect users' personal devices with access control list rules in Intune, DLP, etc. You can set different policies for personal and company devices, but it can be tricky to tell when the rule should be applied to a device.

What is most valuable?

The most valuable feature is Intune's ability to push out updates for the security and antivirus. I also like Intune's copilot and the ability to automate processes. For example, if you have 5,000 employees who are issued new PCs and you need to set them up with everything they need.  

Intune is on the cloud, so you can bring all your endpoint and security management tools together. Intune may not be the best tool in the world, but it's the most familiar. You have Microsoft, Fortinet, Cisco, etc., but I've worked with Microsoft my entire life, and it brings all the functions from SCCM to the cloud. Office 365 hase everything in one admin portal. With Cisco, everything is messy. If you are dealing with 10,000 to 50,000 employees, you must manage everything from one console.

The user experience is better from an administrative perspective. It has improved in each version, so things are easier to find. 

What needs improvement?

Setting up Intune Autopilot can be a little complicated. 

Buyer's Guide
Microsoft Intune
March 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.

For how long have I used the solution?

I have used Intune for six years, primarily in a lab environment. 

What do I think about the stability of the solution?

We were interrupted by a bug and a policy that wasn't configured correctly. In this instance, it was our mistake because we created rules that prevented Intune from pushing applications out. 

How are customer service and support?

We have an SLA with Microsoft support that covers all of our products, including Office 365, Azure, Exchange, etc. If we have a problem, we contact Microsoft Global Support in India. We can call them at any time, day or night, to solve our issues.  

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

 I previously worked with SCCM on-prem. Intune has the same features, but it's entirely cloud-based. Everything is the same except for the console. 

What's my experience with pricing, setup cost, and licensing?

The price of Intune is too high for a small company or environment like ours. 

What other advice do I have?

I rate Microsoft Intune eight out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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reviewer1209912 - PeerSpot reviewer
CSO at a tech services company with 11-50 employees
Reseller
Is cost efficient and easy to deploy, but the support is subpar
Pros and Cons
  • "The Mobile Device Management in Intune is a valuable feature."
  • "We've faced significant pushback with Copilot as our clients aren't seeing a favorable cost-benefit analysis."

What is our primary use case?

We've experimented with and deployed Autopilot for building and deploying software through Intune, utilizing Intune policies to modify Azure AD joined systems, now referred to as Entra joined. This covers the entire scope of Intune that we've explored and implemented.

We are a consulting company with extensive experience in deploying Intune. We utilize Intune for hybrid join Entra machines. For clients who have the necessary licenses, while Intune is not a full-fledged Remote Monitoring and Management solution, it can serve as an effective replacement for RMM if you are a Managed Service Provider.

How has it helped my organization?

While more mature tools exist for securing hybrid work and protecting data on BYOD and company devices, Intune is a viable option for clients who want to leverage MDM with their Premium or E3 license, especially if cost is a major concern. Despite some challenges with Samsung Knox and iOS devices, Intune has shown improvement, and these issues are less frequent. As Microsoft doesn't have a native phone, limitations are inevitable.

What is most valuable?

The Mobile Device Management in Intune is a valuable feature.

What needs improvement?

Microsoft recently separated Defender into Security. Intune does not centralize all endpoint and security management tools into one place. It used to be more centralized.

The Microsoft support has been subpar for some time now. Troubleshooting issues often require us to involve a partner, which isn't an ideal or easily manageable solution given the challenges with Microsoft support. We need a reliable partner, but that partnership might still require Microsoft's assistance.

We've faced significant pushback with Copilot as our clients aren't seeing a favorable cost-benefit analysis. Many are opting for ChatGPT Enterprise instead of integrating Copilot into their workflows. We initially expected significant value from Copilot, but Microsoft's pricing is excessive, and the product itself is not exceptional. It remains quite rudimentary in its current state.

Microsoft should not rely on partners to fix issues. While users can open tickets with Microsoft, they often cannot resolve the problems themselves and must engage a partner. This is not an à la carte solution. Perhaps when Copilot eventually becomes available, it will address this. It's not Intune's fault, as it is used frequently.

For how long have I used the solution?

I have been using Microsoft Intune for ten years.

How are customer service and support?

The technical support is not good.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

We tried numerous solutions prior to Intune, but Microsoft's inclusion of it within their licensing model incentivized us to adopt it. Since we were already paying for the license, it made sense to leverage its full potential and maximize our investment.

What's my experience with pricing, setup cost, and licensing?

If you're subscribing to Premium or E3, there are no additional costs for Intune, it's included. However, with lower-tier plans, you don't get the full suite of security features. Depending on your specific licenses, you might have some level of Advanced Threat Protection, Endpoint Detection Response, or other Defender tools, but not the complete package. Generally, for around 300 users, you get decent protection with Defender for desktop and server – it's a good value. But with E5 licenses, you're at the enterprise level, and you get what you pay for, so expect add-ons. I don't think Microsoft would position Intune as a primary security product anymore, given their recent cloud changes and the focus on Defender. Intune is useful for patching, but it's not a comprehensive security solution in itself. That's why Microsoft has rebranded their security offerings under security.microsoft.com.

What other advice do I have?

I rate Intune six out of ten.

Many of our clients with premium or E3 or above licenses use Intune because it's included in their Microsoft solution. They prefer to leverage a Microsoft product over a third-party alternative. Additionally, Intune allows us to maximize the value of our clients' existing licenses. Therefore, if a client has a premium license, has under 300 users, or is on E3 or above, there's no reason to use another solution when Intune is readily available.

Microsoft recently transitioned from Intune to Endpoint, then back to Intune. Additionally, they moved certain security aspects of Purview into a separate deployment, as is the case with their ATP Defender Suite. This shift signifies a move away from a single, unified management interface to a more distributed model.

We use the enterprise application management feature to roll out apps. While there are better tools available for app discovery, deployment, and automatic updating, Intune's inclusion in the Microsoft bundle keeps costs down. Although Intune may not be the ideal solution for automated application deployment or MDM, its integration with Microsoft licenses makes it a worthwhile option, especially with the expectation of future improvements from Microsoft.

We use the Advanced Endpoint Analytics but it is no longer in Intune. It's been moved over to the security portal for Defender.

The endpoint analytics feature, which helps proactively detect and remediate anomalies and endpoints, is now part of Microsoft Defender formerly known as Advanced Threat Protection. Gartner rates it very highly. To perform threat hunting, we need the appropriate licensing, such as a P2 Defender license. This functionality is not available within Intune. We are transitioning from the older Advanced Threat Protection to the newer Microsoft Defender platform. Previously, configuration was done through Intune, but now we manage it through the Microsoft security site.

My advice for any organization that is already paying for a Premium or above Microsoft license is to deploy Intune because it makes financial sense. Intune is not a bad tool but if they run into any issues, the Microsoft support is no good so they need to rely on a good partner to help resolve the issue.

Microsoft cannot fully replicate the functionality of a Remote Monitoring and Management tool. However, it could incorporate certain RMM features into its existing products or develop new tools that complement RMM solutions.

By implementing Intune, we are exposing aspects of our infrastructure to the cloud that traditionally would remain on-premises. This means relying heavily on Microsoft's infrastructure and security. As we saw a few years ago with the Department of Justice's issues, which were clearly Microsoft-related, placing all our trust in one provider can lead to potential problems. However, despite these concerns, we have not encountered any security issues with Intune to date. But at the end of the day, we are maximizing our license.

Intune deployment is straightforward if you're well-prepared, whether for a hybrid setup or a purely Azure-based one. Packaging new apps is generally well-documented, but troubleshooting can be trickier. There are helpful PowerShell scripts available, though they might not be easy to find.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Microsoft Intune
March 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Soundar Rajan - PeerSpot reviewer
VMware Administrator at Ingram Micro Saudi Arabia
Real User
Top 5
Windows updates are quick and easy, but client policy updates are difficult
Pros and Cons
  • "It is user-friendly, and the performance is also good. It is a convenient product"
  • "Sometimes, updating a client policy is very difficult. This needs to be improved."

What is our primary use case?

We are using it for software deployment. I am able to push any software within minutes. For example, if I want to install Google Chrome for all the users, I can push Google Chrome through Microsoft Intune. Within five to ten minutes, all the users will have Google Chrome. 

We also use it for device management. We can easily register a device. It is very easy. It is helpful for BYOD.

How has it helped my organization?

I am happy with Microsoft Intune because Windows updates are easy. There is no need for SCCM. You can push an update, and wherever a system is available, it gets updated. Windows updates are very easy with Microsoft Intune. For Windows systems, endpoint management is very easy with Microsoft Intune as compared to other technologies.

What is most valuable?

It is user-friendly, and the performance is also good. It is a convenient product.

What needs improvement?

Sometimes, updating a client policy is very difficult. This needs to be improved.

Their support also needs improvement.

For how long have I used the solution?

I have been using Microsoft Intune for about three years.

How are customer service and support?

It is very difficult to get support from Microsoft. They are not able to troubleshoot some of the issues. They have support, but it is very difficult to get support.

Which solution did I use previously and why did I switch?

We were using the SCCM server. It is a Microsoft product.

How was the initial setup?

It is easy. It is not difficult.

What's my experience with pricing, setup cost, and licensing?

It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better.

What other advice do I have?

I would recommend Microsoft Intune. It is a good product. 

I would rate Microsoft Intune a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Paulo Cury - PeerSpot reviewer
IT Infrastructure Superintendent at Tecnobank Tecnologia Bancaria
Real User
Top 10
Offers a seamless user experience with full visibility that helps reduce security risks
Pros and Cons
  • "The ability to block and erase remote devices is valuable to us, especially when those devices are lost."
  • "I would like the ability to install the agent on devices from suppliers, which would enable us to implement a zero-trust strategy for guest devices."

What is our primary use case?

We use Microsoft Intune to secure and control our notebooks and mobile devices.

Intune is deployed as SaaS.

How has it helped my organization?

Microsoft Intune has been instrumental in helping facilitate remote work.

Microsoft Intune brings our endpoint and security management tools into one place.

Microsoft Intune provides full visibility and IT control across our device platforms.

The Microsoft Intune user experience is seamless. The users are not affected by the control we have over the devices.

Enforcing privilege access using the privilege management feature allows us to quickly address the user's service requests.

Microsoft Intune has helped reduce the risk of security breaches. This control over our devices reduces the attack surface and makes them more secure.

Microsoft Intune has helped consolidate our vendors making it easier to administer control.

Intune suite's ability to integrate with Microsoft 365 and Microsoft Security for all managed devices is important and makes managing them easier.  

What is most valuable?

The policies restricting non-corporate devices on our network and the installation of unauthorized apps are the most effective for managing and securing devices.

The ability to block and erase remote devices is valuable to us, especially when those devices are lost.

What needs improvement?

I would like the ability to install the agent on devices from suppliers, which would enable us to implement a zero-trust strategy for guest devices.

For how long have I used the solution?

I have been using Microsoft Intune for almost two years.

What do I think about the stability of the solution?

Microsoft Intune is stable. I have not encountered any issues.

What do I think about the scalability of the solution?

Microsoft Intune is scalable. We are planning to increase the size of our company within the next 12 months.

How are customer service and support?

I have contacted Microsoft support once because we primarily use one of their local partners for support.

How would you rate customer service and support?

Positive

How was the initial setup?

One infrastructure analyst completed the deployment.

What about the implementation team?

We used a Microsoft partner to help with the initial deployment.

What's my experience with pricing, setup cost, and licensing?

On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five.

Which other solutions did I evaluate?

We evaluated a solution from Blackberry but did not like it because it was not as intuitive and the configuration was antiquated. Microsoft Intune was also less expensive.

What other advice do I have?

I would rate Microsoft Intune nine out of ten.

We have only 100 users. It is easy for us to administrate this number of devices.

A junior-level infrastructure analyst manages the solution.

Before implementing Microsoft Intune make sure to have a good plan and become familiar with all the solution's features.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Joel Amate - PeerSpot reviewer
Project Engineer at CTC
Real User
Top 20
Affordable, secures all devices, and helps users to access corporate resources from anywhere
Pros and Cons
  • "Based on my experience, I find Intune very flexible for managing Windows devices. We can use scripting, and we can make use of the self-service portal or the company portal to publish some of the applications for Windows."
  • "I'd suggest adding more features for macOS in Intune. There should be more functionality for managing macOS. There should be a better capability for pushing things down on macOS. Currently, Intune is not capable of managing macOS at the same level as Windows."

What is our primary use case?

We are currently using Intune, and we are also deploying it for customers. We use Intune to manage our mobile devices. We manage our Android and iOS devices with it, and at the same time, we also use Intune to manage our macOS and Windows devices.

During the pandemic, there were devices that we couldn't control. For example, we wanted to manage BYOD and make sure that they are secured so that when they access our corporate resources, our data, computers, users, and mobile devices are protected. We use Intune to publish some of our company applications and at the same time push down our restriction policy and configuration profiles, such as VPN.

How has it helped my organization?

We are a vendor, and we deploy the Intune solution. We see that our clients have benefited from this solution. They're able to manage devices that were previously not managed. They are able to secure those devices. It also improves the productivity of the users. They can work from wherever they are and leverage their own devices to access company resources. So, productivity-wise, users are more productive when it comes to Intune.

What is most valuable?

Based on my experience, I find Intune very flexible for managing Windows devices. We can use scripting, and we can make use of the self-service portal or the company portal to publish some of the applications for Windows.

What needs improvement?

I'd suggest adding more features for macOS in Intune. There should be more functionality for managing macOS. There should be a better capability for pushing things down on macOS. Currently, Intune is not capable of managing macOS at the same level as Windows.

For how long have I used the solution?

It has been four years since I've been using Intune.

What do I think about the stability of the solution?

I'd rate it an eight out of ten in terms of stability because it sometimes breaks. That's mainly because Windows OS keeps on changing because of upgrades and things like that, and there are some instances where it's not supported, or it has not been tested fully on a specific version of OS.

What do I think about the scalability of the solution?

We haven't yet gone down to the scalability part. It meets the needs of our customers. What they have right now in the cloud is sufficient and satisfies the requirements. So, scalability is not a problem.

Some of the deployments are done across sites, so there are multiple sites.

How are customer service and support?

I have interacted with their support. I'd rate them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have previously used MobileIron and Jamf Pro.

How was the initial setup?

The deployment model for Intune is cloud basically, but for other MDM solutions, it's on-prem because the government and healthcare sectors prefer to use the on-prem solution.

The deployment duration depends on the project timeline and the complexity of the deployment. A fresh Intune deployment is straightforward. We just need to do the configuration and create configuration profiles. For example, for Windows OS, we can enroll 1,000 devices in a month or something like that depending on the availability of the machine. Everything is configured in the backend, so they just need to power on the device, and everything works as expected, and everything is pushed down.

The number of people required depends on how many machines need to be deployed and users' availability. The model that we're having right now is that for a new device, it's straightaway delivered to the user. So, there is no involvement of IT because it's an autopilot deployment. When a user powers on a device, the configuration kicks in. The users just log in using their user accounts, and that's all. So, one IT person is enough to configure the backend.

What about the implementation team?

We implement it in-house. It does require some maintenance, but that's taken care of by another party.

What's my experience with pricing, setup cost, and licensing?

It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there.

Which other solutions did I evaluate?

I evaluated VMware Workspace ONE, which is similar to Intune. They both can manage multiple OSs. 

What other advice do I have?

While evaluating, I'd advise evaluating each and every feature of Intune and using multiple operating systems, such as Android, iOS, Windows, and macOS. You should see the capabilities of Intune and also check how to integrate Intune with other solutions. For example, for security, there is endpoint protection, etc. You need to check that because one of the requirements is to make sure that the computers and the mobile devices are secure, but Intune cannot secure your device itself. It's just an MDM solution. It only restricts some of the functionality. It cannot do more in terms of security. You need another solution to secure your devices, and you must check that your security solution can be integrated with Intune.

I'd rate Intune an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Microsoft Intune Specialist at SherWeb
MSP
Top 20
Great support, effective, and saves time and money
Pros and Cons
  • "The feature I like the most is that we can perform remote tasks. If we want to retire or wipe out personal data or corporate data from a device, we can use Microsoft Intune remotely, and with the click of a button, data is removed automatically. Nothing needs to be done from the end-user side."
  • "The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added"

What is our primary use case?

We are using Microsoft Intune for personal devices, specifically for mobile devices with Android, iOS, and Windows. We have applied the policies over there for device restriction and compliance. We also have a few policies related to Microsoft Defender.

How has it helped my organization?

At the security level, it has done wonders. We can easily differentiate between applications. For example, there are a few applications that are only related to the organization's work. We can deploy those applications.

It is very effective. Since the pandemic, we have been in the remote work scenario. We are managing people working from the office and home. Microsoft Intune has been helping us with most tasks we are doing, such as deploying applications and resetting passwords. We are also enrolling the devices. It has saved lots of time and money.

It did not take us long to realize its benefits. We just put our scenarios, and it took us a month or two months.

Microsoft Intune integrates well with other Microsoft solutions. It collaborates well with Defender and Cloud PC. We will see a few more collaborations in the future. It will work with other features of Microsoft as well.

The reporting of Microsoft Intune is very good. They have been introducing new things as per the requirements of customers. It is quite granular compared to other MDM solutions.

What is most valuable?

The feature I like the most is that we can perform remote tasks. If we want to retire or wipe out personal data or corporate data from a device, we can use Microsoft Intune remotely, and with the click of a button, data is removed automatically. Nothing needs to be done from the end-user side.

The App Protection policies are very effective. With these policies, we can separate the corporate data and personal data. We can block the sharing of information from personal data to corporate data and vice versa.

What needs improvement?

There are lots of areas. The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added.

For how long have I used the solution?

I have been using Microsoft Intune for 3 years.

What do I think about the stability of the solution?

Its stability is great. I would rate it a ten out of ten for stability.

What do I think about the scalability of the solution?

It has great features. It has a good amount of scalability.

How are customer service and support?

They have been great. They have a team that works granularly on the issues. They also have unified support for this. They also have 24/7 support. We get good support from Microsoft. I would rate them a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have only used SCCM which was provided by Microsoft and was totally on-premises. I have not used any MDM solutions from them.

How was the initial setup?

In my organization, it is a hybrid deployment. I was not involved in its initial deployment, but I know that it is a little bit complex for people who are using it from scratch. You need at least an experience with SCCM.

It is deployed at a single location. In terms of maintenance, it does not require any maintenance from our side. Everything is handled by Microsoft.

What was our ROI?

We have seen an ROI.

What's my experience with pricing, setup cost, and licensing?

I am not that aware of the pricing, but as compared to other MDM solutions, Microsoft is providing a lot of things at the organizational level. So, it is quite reasonable as compared to other MDM solutions.

What other advice do I have?

I would recommend Microsoft Intune to others. If you have any plans for having remote work in your organization, Microsoft Intune has the capability. In the future, you will also see Microsoft handling everything related to Active Directory, which is the backbone of an organization, from Microsoft Intune itself. 

I would advise learning Microsoft Intune as soon as possible because this is the future.

I would rate Microsoft Intune a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1719357 - PeerSpot reviewer
Head of ICT division at a energy/utilities company with 201-500 employees
Real User
Top 10
Helps us save time, is user-friendly, and enforces strong security policies.
Pros and Cons
  • "We can securely manage both company-owned devices and personal devices enrolled in our BYOD program."
  • "Intune does not provide real-time visibility."

What is our primary use case?

We use Microsoft Intune for managing mobile devices. We considered purchasing another solution but ultimately decided to leverage the tools already available within our Microsoft product portfolio.

Microsoft Intune helps us achieve better predictability and a more secure mobile device environment.

How has it helped my organization?

Intune consolidates all our endpoint management tools into a single platform. This simplifies our software footprint. We began with mobile devices and are now expanding to personal computers and beyond. While the process may seem ongoing, it reflects the continuous growth of our endpoint management needs.

Intune is user-friendly. Supporting users doesn't require a huge effort. We've even created a self-service portal and instructions to help them install and manage their devices independently. We centrally manage policies and other configurations. This approach eliminates the need for users to bring their devices to service for initial setup, even for mobile devices. It's all about centralized management. When we provide company devices, everything is managed in one place with consistent policies. Software updates are also streamlined. Compared to older Microsoft tools, Intune offers a significant improvement. Updating software and maintaining the system is much easier with Intune.

Our overall security posture is good. We have implemented all of Microsoft's recommended security baselines. As a result, we use Microsoft Defender for Endpoint to protect both our desktops and mobile devices.

Overall, Microsoft Intune has positively impacted productivity within our organization. Several routine tasks that previously required manual intervention are now automated. This includes administrative functions, monitoring processes for functionality, and even interacting with processes that previously demanded significant manual effort.

By integrating Azure Active Directory Conditional Access with Microsoft Intune, we achieved full visibility of our devices, even when disconnected from the company network. This enhanced security posture is particularly beneficial for our remote workforce.

What is most valuable?

We can securely manage both company-owned devices and personal devices enrolled in our BYOD program. Intune allows us to create different profiles with varying security settings. This enables us to enforce strong security policies while maintaining flexibility. In case of a compromised device, Intune allows us to remotely wipe it, ensuring our data remains secure.

What needs improvement?

Intune does not provide real-time visibility. Since it's an online tool, it can take a few hours for the records to update.

For how long have I used the solution?

I have been using Microsoft Intune for two years.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What was our ROI?

Intune reduces the number of people needed for routine tasks, freeing them up for higher-value projects. This reallocation of resources delivers a clear return on investment.

What's my experience with pricing, setup cost, and licensing?

Our enterprise agreement includes Microsoft Intune at no additional cost. To add advanced endpoint protection, we need a separate, but relatively inexpensive plan. This makes it a much more cost-effective solution compared to buying these capabilities as separate products.

Which other solutions did I evaluate?

We considered other mobile device management solutions, such as Davenport and a VMware product, but ultimately chose to stay with Intune due to its rapid development pace.

What other advice do I have?

I would rate Microsoft Intune 8 out of 10. Microsoft Intune excels in environments with standardized devices, but organizations with a mix of models and devices may require significant manual configuration to ensure functionality.

In the past, I wouldn't have recommended Intune. However, with its integration into the Microsoft product line, it has become a valuable tool for any organization's IT portfolio.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Srini B. - PeerSpot reviewer
Senior Manager Information Technology Infrastructure at a financial services firm with 11-50 employees
Real User
Top 10
Easy to deploy and allows us to work form anywhere
Pros and Cons
  • "Autopilot is the most valuable feature of Microsoft Intune."
  • "Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."

What is our primary use case?

I use Microsoft Intune for my Active Directory and my end-point and zero-day protection.

How has it helped my organization?

Microsoft Intune has allowed us to work from anywhere.

What is most valuable?

Autopilot is the most valuable feature of Microsoft Intune.

What needs improvement?

Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune.

I am encountering challenges integrating with multiple domains outside of my own due to unsupported Active Directory extensions.

For how long have I used the solution?

I have been using Microsoft Intune for four years.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What do I think about the scalability of the solution?

Microsoft Intune is scaled to support more than 39,000 users without any issues. The initial setup process for the on-premises to Active Directory hybrid integration can be quite technical. We have 100 users.

How are customer service and support?

Microsoft Intune's technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. I am an architect and completed the deployment on my own within two months.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

Using a hybrid setup instead of relying on a third-party product can provide a better return on investment with Microsoft Intune.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is included in our Office 365 suite license. The E5 license is expensive.

What other advice do I have?

I give Microsoft Intune an eight out of ten.

Microsoft Intune doesn't require any maintenance from our end.

I recommend Microsoft Intune because it can be easily integrated with other Microsoft products into a single suite, making it a plug-and-play solution that can be set up with ease.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.