Microsoft Intune Reviews

We use endpoint management, both SCCM and Intune, so it is a hybrid model that we use in order to manage applications, patching, updates, and operating system deployment with Intune. We also use Autopilot for deployment.

Intune has been effective in managing various mobile devices. It would be Apple Business Manager for Apple devices, the iOS tray. It's easier to manage from Intune compared to Android. I've recently heard that Android devices will no longer be managed from Intune. The MDM part is moving away.

Intune's app management feature for supporting business operations is very easy and seamless for an admin to package applications on Intune. It's also very easy to track logs on the end-user device to understand deployment or push failures. Application management works really seamlessly with Intune.

Moreover, Intune has made it very easy to package and deploy LOB apps like MSI and MSI X applications available on the Microsoft Store. This is very helpful.

Intune brings all of the endpoint and security management tools into one place. Microsoft has integrated all its cloud platforms, like Defender for Endpoint and Intune for endpoint management. We can easily manage the Defender part from the Defender portal for endpoints, and it's very easy to track vulnerabilities on the Defender portal as well. 

It's just a matter of installing the Defender client on a device, and we can easily see all the scan results from that device on the portal. So it's very easy and simple, and the security information is all on the dashboard, ready to be presented to the client.

Automatic updating can be challenging for apps not available on the Microsoft Store. We need to package and download those apps, and it's not just pushing them; we need to create scripts to uninstall previous versions. That's a caveat compared to SCCM, where we can integrate third-party tools to manage third-party applications. I hope they will soon integrate something like Patch My PC. Apart from that, it's good.

We don't use the advanced endpoint analytics but, we use the basic features available on the dashboard. We have various data sources and get a lot of reports from there.

We also don't use Intune PKI as of now because we manage PKI from our on-prem environment. But we have seen that BYO CA (Bring Your Own CA) is now available on Intune. We can bring our own CA to reduce the load on the on-prem infrastructure. That's one of the features we need to test.

Overall, Intune provides a more secure and easily monitored environment, with live and native support, unlike other tools. For example, we might get data that is seven days old with other tools, but with Intune, we get data that's only eight hours old. This helps us understand what applications run on a particular machine and which operating system is installed. Intune has saved us time and provides valuable features.

The best features are application and update management. In the context of updates, it's very easy to manage device updates through Intune because they pull updates directly from the internet. We don't have to select and push updates as we do with SCCM. 

For application management, we have many options for packaging applications. 

The overall user experience of Microsoft Intune a ten out of ten. There are certain limitations, but I would still rate it ten out of ten compared to Jamf, Tanium, and BigFix. I find Intune far better and easier to use.

I also tested the enterprise application management feature. The way we are packaging using Windows 32 apps and LOB apps. These are pretty simple to manage.

We recently introduced Copilot on Microsoft 365 portal to help draft emails. We were highly dependent on Grammarly before, but Copilot has replaced it and saved us the licensing cost. That's one way we use Copilot.

Copilot won't protect our environment. It's just an AI tool. Defender is responsible for protecting our environment. Copilot can answer our questions quickly, without needing to browse through Google or a browser. It's integrated into almost every application. We can click on it and ask our questions.

Copilot has reduced the load of typing. We can just give it a brief instruction, like "draft an email to my manager regarding a new joiner," and it generates a draft. This saves us time and typing effort. We just need to proofread it.

We've only seen Copilot so far. We haven't tested any other AI tools in Intune yet. Copilot is very useful, and it's a Microsoft product.

The challenge we experience is with Mac management. We find Intune not capable enough to handle Mac devices, configurations, or operating system deployments. However, it's easy to manage Windows devices. Mac itself has a lot of restrictions. Linux and Mac operating system compatibility need improvement. Also, they need to work on making GPO (Group Policy Objects) compatible.

Microsoft needs to work on Autopilot and make it simpler at the end-user level.

We also face challenges managing group policy. Many group policy objects that we can manage from on-prem Active Directory can't be managed through Intune. That's something Microsoft needs to work on, and I'm sure they will.

I have been using it for more than four years. 

It is a stable solution. I would rate it a nine out of ten.

Everyone in our organization uses this solution. But, for the project I am involved in, just 15 people use it. 

We have medium to enterprise businesses as our clients. 

I would rate the scalability an eight out of ten.

The customer service and support are average. Sometimes I feel they don't even know about their product. 

I can compare it to Tanium. When I was doing a POC in place of Intune, we needed to compare other tools as well. Tanium is a good tool, but I can't find any other tool that can replace Intune with so many features.

I like the user-friendliness of Intune's GUI and the fact that we get so many features under one roof has attracted our attention.

The deployment of Intune depends on the environment in which it is being deployed. In our case, it was pretty simple because we didn't have much insight. However, depending on the requirements of a different environment, it can become complex.

The deployment takes a couple of months would be a good estimate. You need to plan everything and then execute, and migration is involved.

Intune works seamlessly with Microsoft Defender. With other security solutions, we see a lot of challenges. It depends on the complexity and scale of the environment. But it's really compatible with Defender and Intune integrates well with other security solutions.

Intune requires maintenance. It requires internet access because we need to manage certificates, check on the DMF file, and clean up stale devices.

It has helped admins immensely in order to manage those endpoint devices. With other tools, the device needs to be on the office network or VPN. Intune removes this dependency. 

We can manage devices through the internet, and we won't miss any devices that are offline.

It has saved 60% of our time. I can't put an estimate on cost savings, but it has saved a huge cost because we don't have to manage infrastructure anymore.

It's a little expensive, but it's worth having.

Compared to other tools in the market, Intune is a good tool to go with. It's a little expensive, but it's really good because we have almost everything under the same umbrella. The features that Microsoft offers are not available in BigFix, Tanium, or Canvas. But it also depends on your budget.

I would definitely recommend it. We get promoted features, and it's easy to use. The ease of use is really attractive for admins, especially compared to other tools.

Overall, I would rate it a nine out of ten. 

Hybrid Cloud

I work for a company that deploys all of its iOS and Android devices on Intune. It can manage company and personal mobile devices. We have 150,000 users.

It helps us secure hybrid work. Some users work on company devices at the company, and some use personal devices. We have set app configuration and protection policies in Intune.

When customers travel, they carry their tablets or cell phones, so they need to access corporate resources, such as emails, chats, and files. Instead of carrying their laptops, they can easily access corporate services from their tablets or mobile phones. 

Intune increases productivity by 80 to 85 percent. Since adding Intune, our budget has increased. We are trying a few new things, and corporate is doing data testing. We've also had to purchase more licenses. The budget has increased, but it's worth it. 

We can implement a MAM policy in this Intune and protect the device through mobile application development without touching it. The interface is easy to use and understand. 

Microsoft brings all my endpoint and security tools into one place. Intune and endpoint manager are there. We can control our devices at the maximum level. I'm fully satisfied with Intune. 

With the application management feature, we can manage Google Play and publish applications from there. Per user requirements, we can deploy applications to Intune and to the user machines.

We had an APNS certificate set to expire last week. We tried to renew it two days before it expired. We logged in to the APNS portal but could not find that certificate.

We didn't know where it went. All the iOS devices stopped working. We contacted the Apple and Microsoft teams, and each blamed the other. This is something that Microsoft should take care of. Last week, we had so many escalations from high-profile users who couldn't access corporate data on their devices.

I have used Intune for more than two years.

I rate Intune 10 out of 10 for stability. We've had no issues.

I rate Intune 10 out of 10 for scalability.

I rate Microsoft support seven out of 10. When Microsoft support engineers can't resolve an issue, they refer it to the technical department, which will come back in a month. Then, you have to explain the entire issue from the start. 

Neutral

Before Intune, we used IBM MaaS360. Intune is more flexible. With the IBM product, we had to contact their product team to make any changes. Intune is more customizable. 

The deployment is a little complex. We previously had an on-premises data center, but we have migrated everything to the cloud in the past six months. Implementing Intune took months. We have two data centers: Bangalore and Kolkata. Migrating a lot of data was a lot of work. After deployment, it requires no maintenance.

Intune isn't cheap, but it's fairly priced.

I tried the AWS but the user interface is not as good as Intune's.

I rate Microsoft Intune eight out of 10. 

Public Cloud

We use Intune to deploy and control applications on mobile devices and to remote patch and wipe endpoints. We also use it for various other endpoint- related operations.

Intune provides centralized access to the complete environment. It has helped us secure hybrid work and secure company data on hybrid devices. 

It has improved the productivity of our infrastructure and application teams as well as our end users. Intune has helped us quite a bit. I havent' calculated the ROI, so I'm not sure how much it has saved us, but it has streamlined our application process and improved application availability. 

Our main use is Intune's management of mobile devices, like Android or iPhone devices. The application performs quite well for both types. We successfully managed almost 3,000 endpoints. 

From a security perspective, we apply various password patches in application control, but we use a different product. Intune meets our expectations and requirements for device and application control, but it might not fulfill your needs for other purposes, such as security. 

It's quite a thorough solution that gives you a complete inventory of everything you have on your laptop or mobile device. It offers extensive visibility.

Intune could add more features that are relevant to the core application control functions. For example, it would be helpful if it had more control over the on-prem environment from the cloud platform. Greater Teams availability in the Saudi market would also be helpful. 

I have worked with Intune for three years.

I rate Intune nine out of 10 for stability. 

I rate Intune nine out of 10 for scalability.

I rate Microsoft support five out of 10. Unlike some other vendors, Microsoft support is not that efficient, but if you have implemented the solution correctly from the start, then you won't need support that much.

Neutral

Intune isn't an easy deployment.

We used a small Middle Eastern firm as a system integrator.

We evaluated Ivanti, but we decided to use Intune because it was available as a SaaS.ker 0

I rate Microsoft Intune eight out of 10. If you need endpoint management and control, Intune will be right for you, but I don't think It can meet your expectations if you need something else. For new users, I suggest having Intune implemented by a security or application architect. Otherwise, you may face problems later that you cannot troubleshoot.

Microsoft Intune has improved our organization a lot. Previously, we had concerns about device security and compliance. We now do not have those concerns, and we also have productivity and efficiency. It enables remote work.

It is very easy for us to pull the applications for security updates. Everything is done at the backend. It is very easy for us to configure for all the users because we are currently using Microsoft E5 and E3 licenses for all the users. We have created separate groups for all the users. We have more than 7,000 users across more than 60 countries. We have created separate groups for all the countries. After the onboarding is over, we add a user to a particular group and Intune. Once we enroll a user's PC, all the applications, security updates, and other things are pulled from the back end.

It helps with security enhancement. We can remotely manage the devices. It helps with productivity. We can have reports. We can download all monthly reports and enable compliance policies. Its cost efficiency is also good.

It is integrated with Microsoft 365. Everything is integrated in terms of security and endpoint solutions. Every feature is in one space or license, which is Microsoft 365. We only need to be concerned about the license because, under Microsoft 365, they have a lot of licenses. That is the only thing we need to focus on.

It is very easy for me to monitor and configure everything. It is a one-time process. Once I have done all the work at the back end, it is very easy for me to configure everything. At times, requirements come from IT managers from some countries where they need to add some applications, policies, or VPN networks, and I take care of that from time to time. They usually come in the middle of every month.

Nowadays, more and more companies are implementing Intune for their users. I see a lot of companies moving to endpoint management. It is a good move to integrate all the systems and bring them under one roof. You do not need to look for other solutions or third-party applications. Once you have the Microsoft enterprise license, it is a one-time process. You do not need to go to all the users to install everything and do the updates. It is not necessary. It requires only a one-time configuration. It is very useful for all companies. It is very user-friendly, and it is very easy to pull the data and reports on updates and applications. Everything is possible in Intune nowadays.

Microsoft Intune is very useful for us because we do not need any extra people. It reduces the manpower required. Previously, for every country, we had to recruit more IT technicians for things like installation and user support. Nowadays, in a single window, I can do all the work in the back end. For example, in the case of a laptop theft, I can wipe the laptop remotely. It is a very useful tool.

Microsoft Intune is a cloud platform. It is integrated with Azure. It protects and checks the identity at the backend. We can also configure some extra layers of protection, such as MFA or passwordless sign-ins. We can enforce all this for all the users. Our devices are more secure.

Microsoft Intune is already integrated with all the things. We have created some alerts for all the users in the case of any unusual activity or travel activity. If they click on a malicious link, it is automatically detected. We have already configured all this in Office 365. The tickets are automatically generated in Jira. We have to verify with the IT managers of the representative countries whether these user activities are valid or not. According to that, we are taking some precautions and remediation such as blocking some users. Security-wise, it is very useful for us.

It is a one-time configuration. It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users. It is a one-time process. We do not need to spend a lot of time because all the setup is done in the initial phases. Its interface is a little bit complicated, but I know where to configure all the things in the portal. It is very easy for me. Before the user enrollment, I have a call with the IT managers of the respective countries and collect the requirements from their end. I configure all the groups accordingly. For example, we have some inbuilt applications that we need to allow for all the users. We also have some in-house applications. For every country, the policies are different. I can take care of all that.

We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune.

It can be improved in terms of UI, user productivity, ease of use, performance, customization, and flexibility. It has all of these capabilities, but they can be better. Reporting, analytics, and integration with third-party solutions can also be better.

I have been using Microsoft Intune since 2022.

It is a stable solution, but when a lot of users are facing the same issue, it can take us some time to find a solution. I would rate it a seven out of ten for stability.

It is scalable. I would rate it a seven out of ten for scalability.

We have premium support. If I am not able to find a solution for an issue at my end, I raise a ticket with them. I get a response or callback according to the priority level. They try to resolve the issue as soon as possible. I have faced some challenges on Saturdays and Sundays and at night time. 

Their support is not always very fast. Sometimes, they take a day or two and they can also take one or two weeks. In a few cases, they took one month. If level 1 support is not able to resolve the issue, the ticket is moved to the next level. If level 2 is also not able to resolve the issue, they move to level 3. Their support needs some improvements.

Neutral

We were not using any similar solution previously. We had some software for remote access and admin control.

I have some experience with Meraki MDM. I am not very familiar with it. I worked with it only for a year. When I joined the organization, all the systems were in domains. It was very difficult to manage everything because one of the engineers had to go to the user systems and install whatever the users wanted. All the systems were protected with the administrator accounts. Nowadays, it is very easy for me to pull all the applications.

For all the updates, we are using a separate third-party tool from Qualys. It is integrated with Azure. Every month, we initiate software updates. It is mandatory for all the users, and it is automatically done. Once I pull the updates, they automatically run in the backend on every user system.

We are using a third-party solution for our servers. We have about 150 servers for application development, UAT, and production. We cannot use Intune for the servers. It is not effective for servers. That is why we are using a third-party application for servers.

For the initial setup, we needed some help from the Microsoft team. As a new organization, we had to know all the features. We had different requirements for different countries in terms of applications and compliance.

We had a session with Microsoft, and they explained all the processes in Intune and showed us how to configure and implement everything. We had done some PoCs. We started with a few users, and after everything worked fine, we started with small groups and implemented it for them.

Its setup is easy, but we had requirements from IT managers regarding excluding some devices from the administrator level and allowing some users to directly install some applications. In such cases, we had to create separate groups for them.

It was a long process. It took me around one month for each country. I had to set up a meeting with IT managers, discuss the license part, and tell them the main advantages and disadvantages. Convincing them was a bit difficult because their systems were connected with domains. Different users required different permissions. We cannot give global admin permissions to all IT managers. 

We are a team of 20 people. We are the ones dealing with the global admin access. We take care of many things. For example, for application configuration or policy configuration, people need to raise a ticket with us. We schedule a meeting and take the requirements from them. We accordingly make the changes.

We also have an operations and infrastructure team. Our company is a logistics and shipping company. Here in Dubai, I am working in the global hub. It is the group IT hub. We are developing all the on-premises applications here. We have more than 20 in-house applications.

In terms of maintenance, I have not got any feedback. It is working very smoothly so far. I have not faced any challenges.

We have saved resources and time. We do not need that much manpower and time. It is a very effective solution.

It is expensive. The cost depends on the license that we choose.

The enterprise license is expensive. It is recommended only if the organization has the budget. It is not recommended for all companies because of the licensing part.

We ensure that the selected solution integrates smoothly within our IT infrastructure, including Active Directory, Azure AD, cloud platforms, and network equipment. Compatibility and integration are the key factors in achieving seamless deployment and operational efficiency. We also need to consider the security and compliance requirements and plan for scalability and future growth.

We just started using Microsoft Copilot in Intune. We have some testing going on. We assigned the license to some of our help desk IDs. We are using it for some meetings and documentation purposes. It will automatically capture the key points when we are in the meeting. We have tested only a few features in Copilot. We need to explore it more.

I would recommend Microsoft Intune. It is a very useful product. It is very helpful to monitor the devices and implement compliance policies. You can also get monthly reports and alerts about user activities. Security-wise and configuration-wise, it is a very useful product.

I would rate Microsoft Intune an eight out of ten.

We use Microsoft Intune to deploy applications, check Autopilot status, and deploy Autopilot applications. We also use it to manage user profiles, assess compliance, and define compliance and configuration profiles, among other Intune configurations.

We implemented Intune to improve our compliance.

Intune consolidates all our endpoint and security management tools into a single platform. Intune allows us to securely manage Windows, macOS, iOS, Linux, and Android devices, both corporate-owned and personally owned, in one centralized location.

The user-friendly enterprise application management system allows easy app discovery, deployment, and automatic updates without IT assistance.

Microsoft Intune Suite is a great tool for MDM.

We use Copilot whenever we encounter difficulties or receive error messages while working on a solution.

Copilot is beneficial for environmental protection as it assists in finding solutions by providing necessary information.

Copilot helped simplify our IT and security operations overall.

Microsoft Intune has significantly improved how we manage our devices, applications, and security regulations.

Intune enables us to easily manage and secure hybrid work environments, safeguarding company and personal device data.

Intune's endpoint privilege management improves user productivity because we can create temporary privileged accounts.

Endpoint privilege management, through its implementation of least privileged access, helps to reduce our organization's attack surface by limiting potential vulnerabilities related to security and authentication.

Intune has improved our IT productivity. Auto patching has freed up their time because it requires no administrative support.

Microsoft Intune has helped save us costs by consolidating multiple tools into Intune.

Microsoft Intune Suite's integration with Microsoft 365 and Microsoft Security is great for both cloud and co-managed devices because we can use it to form a single dashboard for enabling and managing licenses and creating accounts. 

The most valuable feature of Intune is the user-friendly portal for end users.

One drawback of Intune is that we cannot find devices based on a user's region or location. As a global organization, having this ability would be helpful.

I have been using Microsoft Intune for four years.

Intune is stable. We have not encountered any downtime.

Intune scales to our needs.

The prolonged response time from technical support for Intune is unacceptable, as this tool is critical to our organization's operations.

Neutral

We previously utilized Microsoft System Center Configuration Manager but transitioned to Intune due to its advanced capabilities and cloud-based architecture, enabling centralized management and accessibility.

Intune reduces the need for administrators, resulting in time and cost savings by eliminating the on-premises hardware and personnel.

I would rate Microsoft Intune eight out of ten.

We manage over 5,000 devices using Intune, which requires a team of two to three people for maintenance.

Microsoft Intune is a good tool for large organizations. I recommend using the trial version and conducting a POC.

Public Cloud

Microsoft Azure

I am working with a bank to configure backups for auto-billing devices. We have Samsung tablets used in branches with only customer accounts, where customers open accounts using these dedicated devices. We create custom policies for these devices using Microsoft Intune across multiple domains. Some devices are auto-pilot, some are dedicated tablets, and others are hybrid Azure AD joined devices managed by Configuration Manager. We are using Microsoft Intune in three domains to manage those devices.

Microsoft Intune consolidates our endpoint and security management tools into a single platform. We employ specific policies for autopilot devices tailored for global and US requirements, focusing on banking and government security. To address these concerns, we've implemented policies within the bank that restrict USB and Bluetooth access through the attack surface detection feature. This restricted app concept has been applied to autopilot laptops to enhance their security posture by blocking USB devices and preventing unauthorized research build-up.

User experience is generally good when using open internet devices like 3G, 4G, or 5G, as banks often use restricted internet connections.

Intune offers rapid benefits. Any policy, deployment, or change we implement is reflected within two to three minutes for all users. This is especially valuable for managing laptops. We can quickly implement a cleanup policy if user laptops are compromised or accessed without authorization. In the worst-case scenario of a computer being stolen, we can swiftly deploy a policy to secure the device's data within a minute.

It offers rapid policy, deployment, and change implementation, with effects visible to users within minutes. Devices managed by SCCM can also benefit from Intune workloads and policies, providing a unified management approach. Intune and SCCM work together to address security concerns for hybrid Azure AD joined devices. Attack surface reduction policies can be implemented through either platform to protect devices from threats. Intune manages SCCM-enrolled and Intune-managed devices, offering comprehensive security and management capabilities.

Intune has enhanced the productivity of our IT department. We can now establish Active Directory-related policies for public auto-enrollment devices in remote areas like Karachi and Islamabad. Not confined to specific cities, these devices can be managed through autopilot with AD-related policies created on Microsoft Intune. However, these devices are not always on-demand, so we track them using autopilot policies and create eighty policy replicas for each device. This approach is highly effective for managing our large-scale operations, as users often face challenges like requiring USB access while working remotely. We specifically tailor policies for our hundred audit users, who move frequently between locations.

Our bank's most valuable Intune features are centered around the dedicated device concept. We've implemented policies for tabs used by branch employees during account openings and deployed custom policies and applications on these devices using our Rapid Account Opening application. This dedicated device approach and tailored Intune features have yielded excellent results.

Microsoft Intune needs to improve its security policies. I want more secure, reliable, and efficient security policies.

I have been using Microsoft Intune for five years.

We have Microsoft Premium, which entitles us to Microsoft engineer support specifically for Intune. They respond very quickly. When we open a case on Microsoft and select a severity level, we always choose 'A' because we have a production environment. The engineers connect with us within 15 minutes and are highly capable.

We have upgraded support with Microsoft engineers and direct connections with some of them. When we encounter issues related to Microsoft Intune, we directly contact these highly skilled engineers for immediate assistance. They collaborate with us to resolve problems and always require ticket creation to meet our KPIs. We open and close these tickets accordingly. While we manage a significant volume of tickets, our direct relationship with Microsoft engineers ensures efficient issue resolution and support.

Positive

In my previous role, I used IBM MaaS360. Microsoft Intune surpasses MaaS360 with its broader feature set, increased flexibility, and seamless integration with other Microsoft products like Entra for XDR and QRadar. Additionally, Intune offers a more user-friendly experience.

The deployment time for Intune depends on the number of users. For example, an organization with 15 users can take 15 days to deploy. Organizations also using Active Directory and Office 365 Premium require additional deployments so that the total deployment time can reach 25 days.

Intune deployment is straightforward and has a stable internet connection. Given our appropriate EMS E3 and F3 licenses, we anticipate no significant challenges as long as our internet connection remains reliable.

I would rate Microsoft Intune nine out of ten.

After the deployment, Intune requires no maintenance. As long as the internet connection is stable, Intune can ensure all policies work as intended.

Microsoft Intune is the future. Using Intune, we can access other Microsoft tools like XDR through one portal. Pre-COVID users working remotely had to manage laptops not connected by a domain, and now all the devices and policies are managed through Intune.

Before working with Microsoft Intune, I was not using another solution for the same needs. I decided to give it a try with Microsoft Intune because it provides me with the ability to manage devices properly.

I have been using the Enterprise Application Management feature of Microsoft Intune, which enhances abilities when it comes to app discovery, deployment, and automatic updating.

They should improve Microsoft Intune to make this tool better and simpler. Less development and moving things around would be beneficial. There may be room for improvement on the feature side, particularly with some integrations.

I have been using Microsoft Intune for six months.

I assess the stability of the product as low. I have faced downtime crashes and performance issues with Microsoft Intune.

Microsoft Intune is adequately scalable for thousands of users in my environment.

I have not contacted tech support yet.

I was not using another solution before Microsoft Intune. I decided to implement it because it provides me with the ability to manage devices properly.

Microsoft Intune has reasonable costs for me.

I am currently using Sophos MDR.

My user experience with Microsoft Intune is acceptable, though it can be irritating at times. It still accomplishes its intended purpose.

My total rating for Microsoft Intune is seven out of ten.

Public Cloud

Microsoft Azure

The primary use cases for Microsoft Intune are patching and mobile control.

The ability to deploy patches and automate software deployments to end-user devices is very useful. Managing the applications and compliance has been easier with over two thousand devices. The solution is easy to use and deploy, particularly for Microsoft-based devices.

The asset management component is not very granular. If it could provide information on devices, their composition, specifications, licensing, hardware expiry dates, software expiry, and inventory, it would be more robust. There is a need for better support for non-Microsoft assets, devices, and software applications, and integration with other tools, like Linux, is needed.

I have been working with Microsoft Intune for about six months.

I was not part of the initial deployment, but I have been involved in deploying Microsoft Intune to end-user devices, and it is very good. The deployment took about an hour.

The technical support by Microsoft is not so good. We have to manage many things by ourselves and do not receive responses in a timely manner.

Negative

We're using both Microsoft Intune and ManageEngine as a result of a merger. One company was using Microsoft Intune, and the other was using ManageEngine. We are deciding which one to focus on.

I rate Microsoft Intune overall as seven out of ten.

Public Cloud

Microsoft Azure

I primarily use Intune for troubleshooting user issues. For example, if a user raises a ticket stating that Teams is not working and they cannot connect to the corporate network, I check if they are in the appropriate group for certifications like Wi-Fi and PKI. If not, I add them to solve the issue. I am also involved in pushing apps like safety apps. My current project involves ensuring compliance with policies, BYOD, CYOD, Apple Business Manager, APNs, and Apple Push Notification certificates. Enrollment is another task I handle.

Having everything in one place is useful for our IT and security operations. We can remotely do anything in Intune. It protects data on managed devices. It is very effective.

Intune allows us to deploy managed apps directly from the Microsoft store by adding an additional layer of security, automatically reviewing apps before they are installed on end-user devices. For example, if a user needs an application and it is mandatory for them, it is silently and mandatorily downloaded from the company portal.

It is a cloud-based service. It is easy to use and offers privacy.

Intune helps the organization manage access to its internal apps, data, and resources. 

I am pretty new to this solution. At this time, I do not have any areas for improvement. I have heard about some downtime, but I am not in the local IT team.

I have one and a half months of experience in troubleshooting. Currently, I have two years of experience with Intune. I handle iOS and iPad tasks, including applications and small works.

I have not faced any issues. I have heard about downtime, but our local IT team manages downtime issues.

It is scalable and capable of growing with the business.

Microsoft has a portal with good resources. I have not interacted with their support.

Neutral

I have not used any other solution previously.

Its pricing seems reasonable.

I would rate Intune a nine out of ten.

Public Cloud

Microsoft Azure

Our customers primarily use Microsoft Intune for core management tasks, often in conjunction with System Center Configuration Manager, especially for Apache-related matters. Intune is also crucial for mobile device management, policy deployment, and ensuring robust security, particularly when activating and deploying security features like Defender to endpoints.

Some of our customers implemented Microsoft Intune because of integration issues and old legacy operating systems.

We use Intune in on-premises, cloud, and hybrid environments.

Intune brings all of the endpoint and security management tools into one place. They have also integrated it with non-Microsoft operating systems, which is a huge plus.

Consolidating endpoint and security management tools into a single platform offers significant benefits for our IT and security operations teams. With centralized visibility, they can gain better control over their systems, identify potential vulnerabilities, and take proactive measures to protect customer data. This enhanced oversight empowers them to address security gaps effectively and ensure a more secure environment.

From the user perspective, the Intune experience is exceptional for those familiar with it. However, for those still learning the technology, it suggests that Intune is user-friendly and straightforward to comprehend.

Intune offers administrators enhanced visibility, control, and ease of management. Patching and updating devices is streamlined, while end users benefit from simplified onboarding, intuitive usage, and robust security features like conditional access.

Intune is essential for safeguarding data on company and BYOD devices, especially in hybrid environments.

Intune significantly enhances IT productivity within our customers' organizations. Before Intune, administrators often struggled with visibility and management, particularly for mobile devices and laptops. They wasted time searching for assets and deploying numerous tools to achieve visibility and enforce management policies. Intune streamlines this process by eliminating the need for hundreds of agents. Simply implementing Intune provides the necessary visibility and management capabilities.

Intune offers significant cost savings. By comparing its licensing model to third-party solutions, we can easily see the return on investment in terms of reduced business expenses. Intune can help businesses save between 35 and 45 percent.

Intune simplifies vendor management by providing visibility into end-of-life dates for most hardware, especially laptops. This makes it easier for administrators to monitor the support status of both software and hardware. By tracking updates and end-of-life information from various vendors, administrators can easily view this data in a consolidated summary.

Before implementing Intune, their security posture was significantly lacking, with most organizations scoring below 20 percent. However, after Intune deployment, especially for banks, compliance became a crucial factor. Intune’s recommendations on improving security scores, particularly Secure Scores, have been instrumental in boosting their ratings to between 75 and 85 percent.

The consolidation has impacted licensing costs due to centralized oversight and dashboards. This raises questions about whether we should continue with the current approach or explore alternative options like Microsoft or a more standardized solution. There is a significant cost advantage to vendor consolidation and visibility.

The core management feature in Intune is invaluable to us, especially considering the challenges we often face with System Center when pushing external updates. Intune has proven to be a game-changer for me in this regard.

Intune's privilege management feature, while beneficial, is less intuitive than other Intune features, making it challenging to use. To improve this, more demonstrations and technical sessions would be helpful.

If Microsoft offered a standard license trial that allowed customers to experience its capabilities, customers would be more likely to purchase Intune.

The technical support has room for improvement.

I have been using Microsoft Intune for six years.

I've never encountered any performance problems with Intune. The largest deployment I've undertaken was for ten thousand devices, and even then, I experienced no issues with the Intune platform.

Microsoft Intune is highly scalable.

We encountered an issue once, but unfortunately, we had to seek support on our own. Therefore, Intune support is particularly challenging.

Neutral

We use VMware, Citrix, and various other third-party tools for MDM. These tools include Qualys, GFI, Managed Engines, and others, each offering different functionalities and service levels.

Intune offers a more straightforward licensing process than other vendors. Additionally, its integration capabilities, especially with Microsoft products, are generally smoother and less problematic than many third-party solutions. This allows for a more direct and measurable path to success, enabling users to assess their progress even in the early stages of implementation. 

I have been familiar with Microsoft products for some time, making the initial deployment of Intune relatively straightforward. We begin with a customer immersion session, where we sit with the client to conduct a workshop. This workshop ensures they fully understand the Intune solution's capabilities and limitations. We then establish clear objectives and goals for successful deployment. Our engineers work closely with the customer on-site, deploying the solution and training designated champions to assist user adoption. Following this, we provide comprehensive training and a transition period for the entire organization.

The number of users in an organization determines the number of people needed for a deployment. For organizations with fewer than 500 users, a team of five to six people would suffice. However, organizations with more than 1000 users may require a team of ten.

I would rate Microsoft Intune eight out of ten.

Intune's low maintenance requirements make it a valuable asset for our clients. Once implemented, Intune typically requires minimal ongoing maintenance, ensuring a smooth and efficient experience.

The integration of Intune's capabilities with Microsoft 365 and security for both cloud and co-managed devices is crucial as we transition to the cloud. Intune's visibility into devices provides significant value, and neglecting this integration would be a disadvantage for administrators as cloud-based management becomes the norm. Therefore, incorporating Intune into your cloud migration and strategy is essential for effective device and mobile phone management.

I highly recommend Intune to others. Its visibility feature is imposing. With visibility comes control, and a quick demo can showcase the potential benefits. By highlighting the need for more visibility in their current setup, it's easier to convince them of Intune's value. This also simplifies discussions and makes the decision-making process smoother.