I work for Mastersystem Infotama who is a Microsoft partner. I am an engineer, and I deploy Microsoft Intune in several companies. Our customers use Intune for their mobile device management. We also use Intune to protect devices accessing the application's corporate data. First, you must be compliant with the same criteria. If users connect with the corporate IP address, they only connect with username and password. But if they connect from a coffee shop IP address or IP addresses that aren't corporate, they will have to engage in multi-factor authentication.
Solution Specialist FWP at PT. SoftwareOne Indonesia
A cloud-based mobile device management solution with a good conditional access feature
Pros and Cons
- "I like that we can implement conditional access."
- "It would be better if they can reduce the cost of the license."
What is our primary use case?
What is most valuable?
I like that we can implement conditional access. Microsoft has conditional access for mobile device management, and we can categorize it as a corporate application or a personal application. We can protect it so users cannot copy from the corporate application to the personal application, but users can copy from the personal application to the corporate application.
We can also make one file with different permission for different people. The name of the feature is Microsoft Azure Information Protection. We can configure it to help the user work from home. They can download the file, and they can operate this file in another place, but the corporate organization still protects it.
We can also protect user access from a mobile phone. They cannot save the file to internal storage for the mobile phone. They only can save the file to OneDrive or SharePoint drive.
What needs improvement?
It would be better if Microsoft can reduce the cost of the license. as we know the Intune device subscription is licensed per device at a cost of $2 a month. but for the best to enhanced security and feature we must added add-on license or buy/upgrade to bundling license such as M365E5.
What do I think about the stability of the solution?
Microsoft Intune is a core product, and it's very stable
Buyer's Guide
Microsoft Intune
March 2025

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
What do I think about the scalability of the solution?
Scalability is good. It can adopt Android and iOS and manage macOS. We couldn't support macOS two years ago, but now we can.
How are customer service and support?
Technical support is good. We get help from Microsoft support. For Microsoft Intune, if we buy the license, we can get support for free. We can create tickets for the problems. We can also report the problem in the Microsoft portal.
How was the initial setup?
Microsoft Intune is essentially software as a service for mobile device management. To configure Microsoft Intune, we only have to register the domain name and register the DNS. We can log in to enroll the device with Microsoft Intune. After we register the DNS and the domain name, we configure the policies. All policies like user access and permissions. After that, the admin can send the license to every user.
The configuration takes one to five days. But it takes a long time to educate the users on how they can use it. This is because some things change after we implement Intune. Users may complain that they can't do what they did before, but it's better from a security perspective.
Microsoft will maintain it. The customer only maintains the policy and the license.
What's my experience with pricing, setup cost, and licensing?
The price could be better. Microsoft Intune pricing is based on the number of users. Every user license is for 15 devices. consists of 5 devices for PC (Windows or Mac), 5 tablets, and 5 mobile phones (Android and iOS).
My customers already know and use Microsoft, so they adopted Intune. They use Office 365 for secure collaboration between organizations. Microsoft is the preferred choice and has user confidence to work together securely.
Which other solutions did I evaluate?
MobileIron has two types of licenses. One is a SaaS-based model, and they provide support, and the other is a license for the on-premise solution. Microsoft Intune offers only a cloud solution.
What other advice do I have?
If a customer already uses a Microsoft solution like Microsoft Office, or an email solution like Microsoft Exchange, it's better to use Microsoft Intune. But if they want an on-premise solution, they can choose another solution like Mobile Iron or Airwatch solution.
On a scale from one to ten, I would give Microsoft Intune a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Modern Workplace & Systems Engineer at a tech services company with 11-50 employees
The graphical interface makes it easier to configure and deploy devices
Pros and Cons
- "Intune is effective because of the configuration management and endpoint security it provides. The graphical interface makes it easier to configure and deploy devices."
- "Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time."
What is our primary use case?
Intune is our primary tool for managing our devices, including security profiles, confirmation profiles, applications, deployment, updates, etc. It manages all of our workstations but not the servers. It helps us manage and monitor devices, but we use Microsoft Defender for threat discovery and things like that. It's all within the E5 license. We also manage Android and iOS devices.
How has it helped my organization?
Previously, they were using SCCM. It's an on-prem server, so you must maintain, update, and secure it. With Intune, you don't have to manage anything. Everything is available through a console on the web, so I think it's way better. Enrollment and deployment are easy.
Intune helps us protect data on the end-user computers, but we need another solution for the servers that Intune does not cover. However, we group computers and the endpoints with the security panel and connect them to Microsoft Defender. Everything reported in Defender can be customized in the Intune security section, like the security rules, local rules, firewall rules, exclusions, etc.
Intune reduces the risk of security breaches because we follow some well-known security baselines that we translate into configuration and security profiles and apply at large. It's helpful for pushing out security stuff.
What is most valuable?
Intune is effective because of the configuration management and endpoint security it provides. The graphical interface makes it easier to configure and deploy devices.
What needs improvement?
Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time.
For how long have I used the solution?
I have used Intune for three years.
What do I think about the stability of the solution?
I rate Intune nine out of ten for stability.
What do I think about the scalability of the solution?
I rate Intune eight out of ten for scalability.
Which solution did I use previously and why did I switch?
I previously used Microsoft SCCM.
How was the initial setup?
Intune is all on the cloud. I wasn't there when they migrated.
What was our ROI?
I would say Intune is totally worth what we pay for it because you can customize and do everything related to the configuration, security policies, monitoring, etc.
What's my experience with pricing, setup cost, and licensing?
Intune is included in the Microsoft E5 license.
What other advice do I have?
I rate Microsoft Intune eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Microsoft Intune
March 2025

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Chief Information Security Officer at a comms service provider with 11-50 employees
Helps reduce risk of breaches by making sure devices are patched, but granularity could be better
Pros and Cons
- "While I don't think you can ever have full visibility and control, Intune certainly allows us to see the applications being used and tells us if things like Windows patches aren't applied to machines. It does a good job. That visibility makes life a little easier."
- "It's the granularity: 'Is your firewall on? Is BitLocker on?' It's not amazing granularity. But I've looked into other products, like Duo, and they're all similar."
What is our primary use case?
We use it for device compliance and posture, application control, and we use it for integration with our corporate devices.
How has it helped my organization?
It brings all of our endpoint and security management tools into one place and makes life a little bit easier. We're a Microsoft partner, and it integrates well and works quite well. We're also a Cisco partner, and it works well with Secure Endpoint and our existing Zscaler product.
Similarly, when it comes to our organization's security, it makes life easy.
Intune also helps reduce the risk of security breaches because we're making sure devices are patched and that firewalls are enabled. And that helps our organization save on costs.
What is most valuable?
While I don't think you can ever have full visibility and control, Intune certainly allows us to see the applications being used and tells us if things like Windows patches aren't applied to machines. It does a good job. That visibility makes life a little easier.
The user experience with Intune is pretty good, the same as with all Microsoft products, really. Once you're used to one, you can use all of them.
And it's not too bad for securing hybrid work and protecting data on company and BYO devices. As I said, we're using it in conjunction with our Zscaler deployment, so that obviously helps.
What needs improvement?
Some of the security posture limitations are not brilliant; they're not ideal, but they're not causing us a problem at the moment. It's the granularity: "Is your firewall on? Is BitLocker on?" It's not amazing granularity. But I've looked into other products, like Duo, and they're all similar.
For how long have I used the solution?
I have been using Intune for four or five years.
Which solution did I use previously and why did I switch?
We worked with Cisco network monitoring, using Cisco ASA with RSA deployment. It had its issues. It wasn't very user-friendly. If a device wasn't posture-compliant, for example, it wouldn't explain to the user what they needed to do. There was also a bit of limitation with the operation alongside things like antivirus software. It didn't work very well with Sophos and other applications.
What other advice do I have?
Overall, Intune is not bad. It's okay.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Cloud Solutions Engineer at Upwork
Tightened our mobile device security and reduced sensitive data leakage
Pros and Cons
- "The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."
- "There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."
What is our primary use case?
We use Intune for device management to ensure mobile devices such as laptops and tablets comply with our organization's regulations and requirements. We have some on-prem resources and operate a hybrid, primarily cloud-based environment.
How has it helped my organization?
We have seen many benefits from using Intune, especially in security. We have fewer company data leaked to the public as our security is tighter, and our company network is safer.
What is most valuable?
The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage.
The solution offers excellent visibility into all devices connected to the network and whether they are safe or compromised.
What needs improvement?
There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android.
For how long have I used the solution?
I've used the solution for two to three years as an end user and an IT admin.
What do I think about the stability of the solution?
Intune is very stable.
What do I think about the scalability of the solution?
The solution's scalability is excellent, though it could be improved regarding macOS and iOS.
How are customer service and support?
We've reached out to Microsoft technical support many times, and they have always helped resolve our issues promptly and efficiently; I rate them ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Microsoft System Center Configuration Manager (SCCM) for group and on-prem policies, which we also pushed out to devices. We switched because Intune is more modern and cloud-based, so it fits our organization better.
How was the initial setup?
As an IT admin, I was involved in the deployment of Intune as a consultant. The implementation was very straightforward as we're an experienced team of security professionals consisting of two IT admins and an IT manager. There was also a test environment for our benefit, and moving that over to a production environment was seamless.
What about the implementation team?
We carried out the implementation internally.
What was our ROI?
We definitely have an ROI with Intune, and the benefits are compounding. Security is a non-negotiable area; our business has to be secure, and our sensitive company data has to be protected from malicious actors. The security of company resources is always an ROI for the business, so it's essential.
What's my experience with pricing, setup cost, and licensing?
The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it.
Which other solutions did I evaluate?
We didn't consider other options; we wanted a Microsoft product, as it's great to add to our existing suite of business applications, and the integration is more seamless than it would be with third-party products.
What other advice do I have?
I rate the solution ten out of ten.
We implemented the solution to solve security concerns; users access our company resources from outside the network, and we must ensure the devices they connect from are safe. As an admin, I have complete visibility into devices connecting from outside and can ensure they are safe and secure.
My advice to those considering the solution is to be aware of its capabilities, limitations, and their business needs. These factors will allow you to determine if Intune is the best device management tool for you. Depending on the environment, you may have to combine Intune with an older technology to manage all company devices.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Technical Account Manager at a tech services company with 10,001+ employees
Integrates well, and reasonably priced , but it is lacks features and the support could be more responsive
Pros and Cons
- "The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution."
- "There should be more focus on mobile device security and integration."
How has it helped my organization?
If they are already using Office 365, or they use Microsoft Cloud Service for their office needs, and if they are looking to secure their endpoint devices. Microsoft Intune, in my opinion, would be a good fit for them.
If you are already a part of the Microsoft ecosystem, it's easy in terms of adoption.
What is most valuable?
The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution.
You can manage your endpoint's security, as well as your antivirus.
You can utilize Microsoft services to roll out updates to your Windows clients.
The Microsoft ecosystem and integration with each other excites me.
Microsoft Intune is straightforward.
Microsoft leads the way in terms of the ease of use of its Windows management services. I would say that a large number of customers, roughly 60 to 80 percent of the industry median, are on Windows devices rather than Mac devices.
Typically, which systems are used in the real world by their employees.
What needs improvement?
What it lacks in terms of content management, is the addition of a few more features. When it comes to new or updated devices, I believe Microsoft is still falling short. It lacks the features necessary to integrate these types of devices, such as handheld added devices, which are commonly used in the eCommerce industry. For example, RF guns are used for scanning. They are commonly used to scan eCommerce packages, which Microsoft Intune needs.
Intune is behind the game, but it has been catching up in terms of the capabilities and features that it now has to offer.
Mobile security needs to be improved.
There should be more focus on mobile device security and integration.
For how long have I used the solution?
I have been working with Microsoft Intune for three years.
What do I think about the stability of the solution?
The stability of Microsoft Intune is good. I haven't seen many global outages. In terms of stability, Microsoft is the best at what it does.
What do I think about the scalability of the solution?
In terms of scalability, I believe Microsoft Intune is scalable, but it needs to add a lot more features in order to catch up with the competition.
How are customer service and support?
When you have a pressing issue, there is a lack of response. I believe Microsoft support needs to work on the response aspect.
The initial response and the time it takes to assign a particular engineer to work with the team to resolve the issue needs to improve.
How was the initial setup?
There are no challenges with the deployment of Microsoft Intune.
It's not much of a stretch to say that it's simple to integrate with third-party services. In terms of integration, Microsoft is good.
What's my experience with pricing, setup cost, and licensing?
Microsoft's licensing is more flexible and adaptive than its competitors. In Microsoft, you pay for whatever you use. In terms of services, it is more evenly distributed. You only need to pay for one license to get access to a suite of products. From your office to your endpoint, you are essentially managing your endpoint. Everything is combined into a single console. somewhat more flexible.
What other advice do I have?
I would rate Microsoft Intune a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Enterprise Mobility Engineer at a computer software company with 11-50 employees
Lacking user-friendly, but has effective policy creation, and stable
Pros and Cons
- "The conditional access policies that we set up are very useful."
- "Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good."
What is our primary use case?
We switched to Office 365 applications and we already had an Office 365 license that covers Microsoft Intune. We decided to use Intune for our Mobile Application Management solution.
I only use Microsoft Intune for Mobile Application Management for the management of Office 365 apps. Additionally, we have Microsoft Intune integrated with Workspace ONE.
How has it helped my organization?
We have used conditional access policies to prevent users from copying internal resources or internal data to external devices. This has helped protect our organizations from being compromised.
What is most valuable?
The conditional access policies that we set up are very useful.
What needs improvement?
Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good.
The VPN option within Intune is not as intuitive as the one available in Workspace ONE. We're trying to implement a VPN tunnel for SharePoint sites. This will allow users trying to access internal resources, such as SharePoint, and other Office 365 data, but it doesn't work as well as Workspace ONE.
We are in the POC stage of the VPN tunnel. We only have a development tenant for the tunnel. We plan is to implement that in production and get rid of Workspace ONE, if it meets our needs.
For how long have I used the solution?
I have used Microsoft Intune within the past 12 months.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found Microsoft Intune to be scalable.
We have over 5,500 users using this solution.
How are customer service and support?
The technical support from Microsoft could improve, it is not as good as the Workspace ONE support. It is difficult to contact Microsoft support.
Which solution did I use previously and why did I switch?
I have used Workspace ONE, and I would highly recommend it over Microsoft Intune.
How was the initial setup?
The initial setup was complex, and the full deployment took us one year.
What about the implementation team?
We did the deployment ourselves. There is little maintenance required, we have to only update policies. We have a mobility architect that set up most of the backend and we did work with a Microsoft resource for this process.
What was our ROI?
I have received a return on investment, the solution is inexpensive.
What's my experience with pricing, setup cost, and licensing?
There is a license required to use this solution. However, it was part of a bundle package.
Microsoft Intune is far less expensive than other solutions, such as Workspace ONE.
What other advice do I have?
We are only using Microsoft Intune because it came with our Office 365 license.
I rate Microsoft Intune a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Lead at a tech vendor with 10,001+ employees
Very stable, very effective in protecting our users' data, but lacks in terms of reporting, analytics, automation, and support
Pros and Cons
- "I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
- "I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
- "The most important thing is reporting. They should improve their reporting. They should give a free hand to users. In SCCM, I can create my own reports. For example, in SCCM, I can create an inventory report for my PC or for all PCs, but in Intune, we don't have an option to create any report. Microsoft claims that Intune is a successor of SCCM, but SCCM is more powerful than Intune. So, they should develop Intune more and make it equivalent to SCCM. Then, their product will be great in the market."
What is our primary use case?
I am an IT support engineer. I take care of all IT projects in my organization. I have implemented Intune and onboarded thousands of devices over Intune. I'm not an end-user. I am supporting our employees with IT policies.
What is most valuable?
I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part.
The Mobile Application Management (MAM) policy is also valuable. I can control applications, and I can secure applications by using the MAM policy. It is very effective and very helpful in protecting our users' data on mobile devices such as iPhones, Android phones, etc. I can apply policies, and I can protect user data.
I can also deploy the software and applications and do configurations. Windows autopilot is there. It is like self-provisioning on employees' computers. That is also an important part.
What needs improvement?
The most important thing is reporting. They should improve their reporting. They should give a free hand to users. In SCCM, I can create my own reports. For example, in SCCM, I can create an inventory report for my PC or for all PCs, but in Intune, we don't have an option to create any report. Microsoft claims that Intune is a successor of SCCM, but SCCM is more powerful than Intune. So, they should develop Intune more and make it equivalent to SCCM. Then, their product will be great in the market.
If I want to deploy an application, I cannot add multiple schedules. I can add only one schedule, and I need to rely on that. Adding multiple schedules over a period of time is not possible at this time.
I cannot evaluate any setting before deploying anything. In SCCM, we have the Compliance Baseline feature. If I want to check any service or anything else, I can do that, but in Intune, that is not available. There are very few compliance policies. They say whether your device is compliant or not, but if they don't provide enough and better compliance policies, why should I be compliant with those policies? They should give more options for the compliance policies so that we can choose something better, and we can make our devices comply with those policies.
It lacks in terms of analytics. Analytics and all such things are not good, which again comes down to the reporting part. It should be better in terms of analytics and reporting.
It also lacks in terms of automation. If we want to automate some of the things, we need to spend more time on automation. Other tools in the market are giving better automation graphically. So, they can work on that part.
Their support should also be improved. They don't know about their own product.
For how long have I used the solution?
I have been using this solution for the last six months.
What do I think about the stability of the solution?
It is very stable. So, whatever features they provide are working great. There are no problems with those features.
How are customer service and technical support?
My experience with them was very bad. They don't know about their own product. I know better than them by going through their articles and other resources. When I ask them anything, they come up with silly answers. They are making me feel frustrated. I have had a very bad experience with their support.
How was the initial setup?
Its initial setup is very easy. We don't need to deploy any servers anywhere. With just a few clicks, we can set up Intune. We just need to set the MDM authority, and we need to set the automatic enrollment. That's it.
What other advice do I have?
Most of the mobile device management tools are giving the same facility. I don't have experience with VMware Workspace ONE, but I have been reading about it. VMware Workspace ONE also gives similar features in a slightly different way, but the objective of all such tools is the same.
I would rate Microsoft Intune a five out of 10 because they are still developing it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Enterprise architect at a retailer with 10,001+ employees
Helps to manage the Microsoft apps on company-owned devices
Pros and Cons
- "The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally."
- "Microsoft Intune needs to improve the initial login process."
What is our primary use case?
We use the solution to manage the Microsoft apps on company-owned devices.
How has it helped my organization?
The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally.
What is most valuable?
Microsoft Intune's most valuable feature is easy management. It also keeps our devices secure.
What needs improvement?
Microsoft Intune needs to improve the initial login process.
For how long have I used the solution?
I have been working with the product for two years.
What do I think about the stability of the solution?
Microsoft Intune's stability is good.
What was our ROI?
We have seen ROI with the tool's use.
What other advice do I have?
We don't have to worry about security after deploying Microsoft Intune. We can manage the security of our data and apps on the devices by using a single authentication mode. I will use it again if I have to make a choice. I rate the product an eight out of ten. You need to consider user experience when making the choice.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2025
Product Categories
Unified Endpoint Management (UEM) Configuration Management Remote Access Enterprise Mobility Management (EMM) Microsoft Security SuitePopular Comparisons
Workspace ONE UEM
ManageEngine Endpoint Central
NinjaOne
IBM MaaS360
Sophos Mobile
Ivanti Neurons for MDM
Citrix Endpoint Management
Faronics Deep Freeze
Scalefusion
Ivanti Endpoint Manager
Hexnode UEM
Tanium XEM
Matrix42 Unified Endpoint Management
Adaptiva
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Microsoft Intune and VMware AirWatch; Which do you recommend?
- What is lacking in comparison with AirWatch?
- What are the benefits of Microsoft Intune for IT Admin?
- What do you think of the integration of Azure AD Services, Defender for Endpoint, and Intune as comprehensive security solutions?
- What are the main differences between Jamf Pro and Microsoft Intune for Mac management?
- Which solution is better for an educational organization: Google Workspace or Microsoft Intune?
- What are the differences between MobileIron UEM and Microsoft Intune?
- What are the pros and cons of Microsoft Intune?
- How does Microsoft Intune compare with ManageEngine Desktop Central?
- Is it worth migrating from WS1 to Intune if we have Microsoft 365 E3 available?