Microsoft Intune Reviews

Intune is a cloud-based solution for MDM and endpoint management.

The most important thing for me is the autopilot feature. Other products have this capability but they have to first integrate with Azure. Because Intune is a Microsoft product, you don't have to do anything explicitly to get this feature working properly.

Microsoft really needs to improve the reporting in Intune. It doesn't come anywhere close to VMware Workspace when it comes to their reports. I am sure that Microsoft will improve but at the moment, they are underperforming in terms of reporting.

There is a feature called dynamic groups, which populates users and computers based on a query that is written, and it runs at some interval. I would like to see this updated more frequently so that the users don't have to fair for too long before computers appear in the group.

I would like to see the ability to deploy custom packages as a Windows 64-bit package, as opposed to the Windows 32-bit, which is the only one available now. Although it can run in 64-bit mode, I would like to see this supported natively.

I have been working with Microsoft Intune for about two years. I have changed companies since that time and we are now evaluating Intune for use in my new organization.

Intune is a stable product and it has improved a lot over the past year. This is something that Microsoft is always working on, and I think that it will continue to improve.

We have not had the chance to test scalability. We will have the real results when it is put into the field.

I have not been directly in contact with the support for Intune. Rather, when I have needed assistance, I went through a partner channel.

I set up Intune without any assistance.

The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it.

We are currently evaluating both Microsoft Intune and VMware Workspace, and we will choose the one that best suits our use cases. Our plan is to implement one of these products in a couple of months.

One of the conditions is that we have to make sure that it supports all of the devices that we have in the enterprise. For example, we have Windows, Mac, Android, and iOS devices that need support.

Second, we need to have the autopilot experience for the users running under Windows. If somebody joins the company and they are provided with a laptop then we need to have it set up correctly. Normally, when it ships from a vendor such as Dell, Lenovo, or HP, it will come with their software pre-installed. Given the current situation with employees working at home, the laptop ships directly to where they live. At this point, with autopilot, they should be able to log in using their cloud credentials as soon as the device is switched on.

Once logged in, all of the details will be picked up from Azure, including the policies, updates, and other mandatory software such as Skype, Zoom, and Microsoft Office. Essentially, it eliminates all of the laptop setup and configuration that used to happen inside the organization.

Intune supports autopilot natively through Azure, and VMware Workspace is on par with this as well.

Next, it should have good reporting features. All products are able to generate reports, but we should be able to customize them in the way that we want.

We also have to have good security, where we can push all of the security configuration and policies that our organization has. This will differ based on the department. For example, security in banking or finance will be different from the security in manufacturing.

Finally, we should be able to deploy applications all over the cloud.

I think that in comparison, VMware Workspace is a more mature product than those offered by competing vendors. It has been developed very intelligently. The UI is good, with fancy graphics. They also have Smart Groups, and a different way of deploying applications, which are very good features.

VMware Workspace also has a slight advantage over Intune when it comes to managing multiple hierarchies. Intune does not support this type of structure, where you can have sublevels. For example, I can have a root-level like Europe with sublevels such as the UK, Germany, and France. 

The suitability of this product depends on your environment, requirements, and use cases. If you have a reporting-extensive company, for example, then you may need to look for other products. Similarly, if you are a multi-hierarchy organization with a presence around the globe, then Intune may disappoint you.

Given all of the factors and things to consider, including features and cost, I would say that Intune has a slight edge over competing products.

I would rate this solution a seven out of ten.

I use Intune to control and protect my laptop. It keeps things secure, manages apps, and ensures everything follows the rules. Overall, I am quite satisfied with it.

Intune has positively impacted IT productivity in our organization. It centralizes device information and software installations, allowing us to quickly identify and address vulnerabilities. For example, we can easily find all vulnerable devices and take prompt actions to secure them by patching vulnerabilities in software.

Intune has contributed to reducing the risk of security breaches in our organization. When we identify vulnerabilities, Intune allows us to quickly quarantine and patch them, minimizing the potential for security threats.

The most valuable feature of Intune is the central dashboard for compliance and policy management. It is also handy for asset management and it covers all the basics we need right now.

There is room for improvement, particularly on the Apple side. Enhancements for managing MacOS more comprehensively would be beneficial. While it is good, there are still features missing compared to the management capabilities we have for other operating systems.

I have been using Microsoft Intune for three years.

Overall, the product has been stable.

I would rate the scalability of Intune as a nine out of ten. I'm sure that with better Mac OS support, it could be a perfect ten. In our company, three admins manage around 1,000 devices using Intune.

We don't rely on technical support extensively, but when needed, Microsoft provides satisfactory assistance. I would rate their support at an eight out of ten. Improvements could be made in response speed and overall competence, but as long as they maintain good technology support, it is sufficient for our needs.

Positive

We work with various Microsoft products, including Office 365 Enterprise licenses, Azure, and numerous other licenses and services. Our setup involves multiple tenants and subscriptions, covering a wide range of Microsoft offerings.

I was involved in some areas of the deployment, and it was quite straightforward, especially on the client side where we handled it internally. Rolling it out to nearly 1,0000 computers took some time, just under a year. We managed it with a team of three people.

The pricing for Intune is competitive.

Intune does a good job handling Microsoft tools, but not everything is in one place. We have used Microsoft products for ten years, and while Intune does its job well, it doesn't bring all our endpoint and security tools together. It is part of the picture, but not the whole thing.

Intune provides complete visibility and control across various device platforms, which is crucial for me, as it ensures effective IT management. Intune significantly helps our IT operations by giving a clear view of the overall status of the laptops and endpoints we currently use. The user experience of Intune is good.

Intune plays a role in securing hybrid work, but it is more about configuration. Microsoft Defender handles the security aspects, and while Intune shows the steps, it doesn't secure the environment on its own.

The cost savings from Intune in our organization are significant, potentially in the tens of thousands, depending on the severity of security incidents.

Using Intune has allowed us to consolidate vendors as we no longer require third-party MDM software, enabling us to stick with the same vendor.

The consolidation of vendors, primarily through using Intune, has positively impacted our security posture. It allows us to view the overall status in one centralized place. The consolidation didn't affect licensing costs; there was no change.

Intune has become increasingly important in our cloud journey. Integrating Intune capabilities with Microsoft 365 for both cloud and on-premises-managed devices is valuable. We use it regularly, and while it is hard to quantify its exact impact, it plays a significant role in our operations.

Overall, I would rate Microsoft Intune as a nine out of ten.

Mobile device management is the main thing for which we are using it. My role is to review the implementation.

Mobile device management is most valuable.

We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better.

I've been using this solution for three and a half years.

It's stable. I'd rate it an eight out of ten in terms of stability.

It's very scalable. I'd rate it a ten out of ten in terms of scalability.

It was deployed for an environment with multiple locations. There are about 500 end users. Our clients are mostly small-sized organizations.

I'd rate the previous vendor with which we had the contract a ten out of ten. We now have a new vendor. They haven't yet started.

We used BlackBerry. We switched because that was getting outdated, and it didn't have all the features that Intune has. Intune is continuously being improved because of the cloud service.

I reviewed its implementation. It was straightforward. There were some technical difficulties in getting it started, but after we resolved them, it was easy. There were some architectural issues we had to resolve because we had legacy architecture.

It was a consultancy service that was provided by us. There were about five people involved. One was a specialist; one was an architect. There were two different engineers having different specialties, and there was a project manager.

We have an engineer who works on the maintenance. There is a team of two engineers to manage Intune as well as Office 365.

There were quite a few, but this was the main solution that we looked at because Microsoft solutions integrate well with other Microsoft solutions.

I'd advise getting rid of legacy stuff. You need to go to the new architecture and new OS. The infrastructure should be matching for the Intune implementation. Otherwise, you will have a problem. That's what we faced. We had to upgrade all our operating systems.

Overall, I'd rate Intune an eight out of ten.

I use Intune to manage all the organization's PCs.

We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to do this through Intune.

The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose. 

I have used Intune for about two years.

Intune is stable. 

Intune is scalable.

We purchased our licenses locally. We contact the reseller when we have support issues, and they contact Microsoft support. We've only needed to contact them once or twice. 

Deploying Intune isn't easy, but it isn't too complicated. Someone with two or three years of experience can do it. I completed the initial installation quickly, but migration took a long time because it's a manual process. We deployed Intune in-house with only two people. 

After deployment, Intune doesn't require any maintenance. It's a cloud solution, so Microsoft is responsible for maintaining it. However, we need to handle any tenant-level configuration.

Intune has somewhat of a monopoly. There aren't many alternatives for this kind of solution, so we have to pay what they're asking. Still, I think it's reasonable. 

We are primarily using Microsoft products, so our options were Google Cloud or Intune. We decided that it was better to go with Intune because the learning curve would be steeper with Google. 

I rate Microsoft Intune eight out of 10. We have never faced any serious issues with Intune. My advice to future users is to plan before you deploy or migrate. 

We use it for the rollout of Windows and Apple devices to our users.

Its direct integration with all the other products that we have from Microsoft is valuable. We're using the E5 license, and we have a whole wealth of different products available. It just makes it easier to have everything from one provider. 

One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Intune is now Endpoint administration. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace. If you are on a two-week holiday and you come back and look at the same screen you have looked at for the last couple of months, it looks different, which is annoying. Changing things around all the time doesn't make it easy.

There are some elements where the integration isn't finalized. So, for some of the things, you use the user interface, meaning the administrative website, and for some of the things, you have to use PowerShell to make changes, and it's not quite clear why you have to do things at one point this way and at the other point that way. If they could improve that a little bit more, it would be a good thing.

Other than that, functionality-wise, it, more or less, serves our purpose. I'm not really sure what I would wish more at the moment.

I have been using this solution for over a year.

It is stable 99% of the time. There are some problems with Microsoft in terms of outages, but overall, the solution is very stable.

It is very easy to scale. It is basically adding additional licenses. It requires adding additional domain names and things like that and maybe adjusting a couple of security groups, but other than that, it's really easy to scale up or down.

We have only 120 users in 44 companies. A few of them have financial, accounting, or legal backgrounds. We are not an engineering company; we are a service company. We are a shared service center catering to the needs of more than 44 other companies. That's our business. We are a managed service provider to all these companies.

Its documentation is quite okay, and if not, if you Google things, you would find almost everything. 

We had four, five issues over the last year, and we had to contact them. They were actually quite swift at solving problems. So, overall, we are happy.

It was easier than expected. We did the full deployment for 44 companies and about 120 users in about three months.

ROI is very high at the end. We were using a full data center before with three racks built up with about 30 host systems and 220 virtual servers that we operate in, and by just switching to Microsoft 365, we could get rid of all of them. It made our life easier in terms of support and maintenance. We have saved the costs for all the hardware that we had and all the hassle that we had when parts were broken.

If you ask the accountant or the finance department, they'll tell you that it is way too expensive, but when I look at the cost and compare it with the value you actually get, it's more than fair.

We looked at the Sophos solution as well. We are a Sophos partner, but it was easier to deal directly with the Microsoft solution primarily because of the rules management and the Microsoft groups and the security groups that we use. We use rule-based access, and we have access packages so that users can elevate their rights with an approval process in the back.

I would rate it an eight out of 10.

My primary use case for this solution is for MDM. We use it to manage our devices and phones. We want to make sure that data is not stolen from the devices of our staff. Staff members often bring their own devices to work, and we need to manage that.

The aspects I find most valuable are the managing the data and applications. I can also restrict the users to install any applications. I can also wipe the data if the phone was misplaced or stolen. These are the basics for me.

I would like to be able to track the phone. I am not sure this is a feature that is readily available.

I find that this is a stable product and it is convenient for our business.

I have no issues with scalability because I have already used it for our organization and we have it for around 40 phones, and it seems to be suitable for our needs.

Until now, I have not really used the technical support.

I have previous experience with VMware Airwatch. But, I find that the integration is better with Microsoft Intune because we are already using Azure as a domain. It is a much easier integration with the Microsoft products.

I have no comment on pricing of the solution.

We have previous experience with VMware Airwatch.

I would advise other colleagues to use Microsoft Intune.

We use Intune to deploy and manage applications to devices based on our client requirements and needs. We handle a lot of use cases, especially with regard to Microsoft Edge. Recently, we have deployed BitLocker and Docker encryption using Intune. We utilize Intune to patch and onboard Defender and Core Endpoint. We apply Intune to laptops, mobiles, and tablets, including iOS and Android.

Intune has automated the deployment of patches and applications, which is more efficient and easier. It allows us to deploy applications, packages, Windows updates, and security updates like BitLocker encryption more efficiently and easily.

The most valuable feature currently is the BitLocker encryption. Most clients in the Philippines are moving to BitLocker encryption via Intune, transitioning from any existing third-party encryption tools they may have.

The most significant challenge is reporting and monitoring. The reporting accuracy for deploying applications and all aspects of Intune needs to be improved. Intune is less admin-friendly than SCCM and WSUS systems. In WSUS and SCCM, you can classify the updates you want to deploy to the endpoints, whereas Intune only has quality updates, definition updates, etc. I rate the admin experience seven out of 10. It's not terrible, but there is room for improvement. 

We've used Microsoft Intune for nearly 10 years now.

I rate Intune eight out of 10 for scalability.

I rate Microsoft support eight out of 10. Microsoft's engineers provide varied approaches and knowledge about the product.

Positive

We are resellers, consultants, and they often refer to us as implementers. We handle the solution and technical support.

I can rate Microsoft Intune eight out of 10.

We primarily use Microsoft Intune for device management and application management. It allows us to control and restrict user access, preventing data sharing and leakage. 

Additionally, we utilize it for endpoint management of Windows and Mac devices, ensuring their security and compliance.

The benefits include that it's very easy to deploy and integrate. Users actually feel satisfied and have a great experience with it.

The most valuable includes managing everything from a single console.

Integration with Mac devices requires some improvement.

I have been working with Microsoft Intune for eight years. I currently use the latest version.

It is a stable solution. I would rate the stability a nine out of ten. Sometimes we get some alerts from Microsoft Intune, but our team is responsible for managing that internally.

It is a scalable solution. Around 3,000 endpoints are being utilized in our organization. 

 Customer service and support are good.

Positive

We used VMware AirWatch. We switched because of the ease of use that we get from Intune. It's much simpler to work with.

The initial setup was very easy, not at all complex.

We have our own team that handles the deployment. Three to four people were included in the process. 

The deployment process was simple. We just enrolled devices and created the necessary policies, and that's it. It took approximately twenty to forty minutes, depending upon the use case.

Moreover, it is easy to create policies with Intune. It's not difficult at all to maintain. We have the same team taking care of the maintenance.

Just go with it. It's very simple to use. Overall, I would rate the solution a nine out of ten.