My primary use case for this solution is for MDM. We use it to manage our devices and phones. We want to make sure that data is not stolen from the devices of our staff. Staff members often bring their own devices to work, and we need to manage that.
Senior IT Field Support Specialist at a retailer with 10,001+ employees
The aspects I find most valuable are the managing the data and applications.
Pros and Cons
- "The aspects I find most valuable are the managing the data and applications. I can also restrict the users to install any applications. I can also wipe the data if the phone was missplaced or stolen. These are the basics for me."
- "I think there should be a better tracking of the cell phones used on the Intune."
What is our primary use case?
What is most valuable?
The aspects I find most valuable are the managing the data and applications. I can also restrict the users to install any applications. I can also wipe the data if the phone was misplaced or stolen. These are the basics for me.
What needs improvement?
I would like to be able to track the phone. I am not sure this is a feature that is readily available.
For how long have I used the solution?
One to three years.
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April 2025

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What do I think about the stability of the solution?
I find that this is a stable product and it is convenient for our business.
What do I think about the scalability of the solution?
I have no issues with scalability because I have already used it for our organization and we have it for around 40 phones, and it seems to be suitable for our needs.
How are customer service and support?
Until now, I have not really used the technical support.
Which solution did I use previously and why did I switch?
I have previous experience with VMware Airwatch. But, I find that the integration is better with Microsoft Intune because we are already using Azure as a domain. It is a much easier integration with the Microsoft products.
What's my experience with pricing, setup cost, and licensing?
I have no comment on pricing of the solution.
Which other solutions did I evaluate?
We have previous experience with VMware Airwatch.
What other advice do I have?
I would advise other colleagues to use Microsoft Intune.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Global ITdirector at Big Village
Helps with endpoint management, which includes security and compliance
Pros and Cons
- "We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."
- "We faced issues with macOS support. The product should have better inventory and asset management."
What is our primary use case?
We use the solution for endpoint management, which includes security and compliance.
How has it helped my organization?
We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere.
What is most valuable?
Microsoft Intune's most valuable feature is Autopilot.
What needs improvement?
We faced issues with macOS support. The product should have better inventory and asset management.
For how long have I used the solution?
I have been using the product for four to five years.
What do I think about the stability of the solution?
Microsoft Intune is stable.
What do I think about the scalability of the solution?
My company has 200 users.
How was the initial setup?
Microsoft Intune's deployment is straightforward.
What about the implementation team?
We did the deployment in-house.
What's my experience with pricing, setup cost, and licensing?
I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model.
What other advice do I have?
Microsoft Intune has improved access to devices for remote wipes. We can act quickly whenever someone leaves a company or a device gets stolen. It offers more visibility into our IT group.
The tool's cloud-focused availability has improved the organizational security posture. It has helped to save time. We can do a lot more with a smaller team.
I rate the product a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Intune
April 2025

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,989 professionals have used our research since 2012.
System Engineer at a tech services company with 201-500 employees
Powerful, highly scalable, and good technical support
Pros and Cons
- "The technical support of Microsoft Intune is good."
- "I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune."
What is our primary use case?
When using Microsoft Intune our main focus was on Office 365. Our Azure Active Directory was only held up for users. When we had implemented the endpoint user management in our workstations in a cloud environment, then we started to use Microsoft Intune on an everyday basis, such as remote connection, deploying workstations, Autopilot, and deploying applications. It is a great tool.
Microsoft Intune is a cloud solution. For an on-premise solution, you have SCCM from Microsoft. However, it is old and it will be an obsolete tool soon. There are other solutions such as ManageEngine. Microsoft Intune tool is in the cloud and we can manage everything. You can manage Azure AD, Intune, and not only mobile hand devices, such as iOS or Android, the main focus is on workstations. This is what makes the solution powerful.
What needs improvement?
I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune.
For how long have I used the solution?
I have been using Microsoft Intune for approximately two years.
What do I think about the stability of the solution?
The stability of Microsoft Intune is great.
What do I think about the scalability of the solution?
Microsoft Intune is highly scalable. When you configure your network connection, there are a lot of firewalls and you can optimize your internet speed. Everything works great. You can tune up some repository sizes with Microsoft because if you have large applications, such as AutoCAD, when you upload the images to the cloud it takes some time and it needs more space.
We had four people in my company that used Microsoft Intune on approximately 100 systems.
How are customer service and support?
The technical support of Microsoft Intune is good.
Which solution did I use previously and why did I switch?
I previously used BEAM for client management from an American company and SCCM from Microsoft. Additionally, I used ManageEngine and Lansweeper. Lansweeper was a light tool with similar functionality. We use it in combination with TeamViewer.
How was the initial setup?
We have projects all over the world. It took us four months to implement Intune Microsoft Intune for approximately 100 clients in three countries. We implemented it in many locations, such as Germany in three cities, Croatia, and Bosnia, there is a total of 50 locations. Microsoft Intune is easy to work with.
The initial setup is not simple, you need a specialist to be involved that has the appropriate experience. This is not a solution where out of the box you run the executable file on your system and hit next, next, to finish the installation.
What about the implementation team?
Microsoft Intune requires specialists to implement the solution. We used an external team of two engineer specialists that was dedicated to the project. I helped too because I have experience in plant management.
What's my experience with pricing, setup cost, and licensing?
There is a license required to use the solution. If you're core users in Office 365, for example, you have Outlook email and E3 license, this is only email. You have to buy an EMS license to have Microsoft Intune. It is expensive.
What other advice do I have?
I would recommend the solution to others.
I rate Microsoft Intune a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution architect at a computer software company with 1,001-5,000 employees
Good management and control of mobile devices, scales well and is stable.
Pros and Cons
- "The performance of Microsoft Intune is good."
- "More integration with monitoring tools is needed."
What is our primary use case?
Basically, the Intune solution is to provide services for MDM and mobile application management. In addition, support or ticket to control Windows 10 devices is provided.
We provide this solution to our clients.
What needs improvement?
More integration with monitoring tools is needed.
For how long have I used the solution?
I have worked as a solution architect for Microsoft Intune, for the past six or seven years, and when you consider my overall experience, it is more than two decades.
On-premises is not absolute. You can integrate co-management, but you must first integrate with, ACCM. We are currently providing both solutions.
What do I think about the stability of the solution?
This is a stable solution. The performance of Microsoft Intune is good.
What do I think about the scalability of the solution?
Microsoft Intune can be scalable.
As a solution architect, I have more than 50 customers.
How are customer service and support?
I have not reached out to Microsoft's technical support. So far, we have not had to.
Which solution did I use previously and why did I switch?
I am also familiar with CyberArk.
How was the initial setup?
Intune is essentially a SaaS solution. Although Intune is a SaaS solution, it can be integrated with the ACCM. You can integrate a co-management solution in two modes, or you can integrate only the cloud. As a result, the cloud is mostly used by small and medium-sized businesses. However, for enterprise customers, we must use co-management, the team, the ACCM, and Intune.
Maintenance isn't that based on the volume. For example, if you want to go with 500 devices, you need to size the people accordingly. If you want to implement 5,000, 10,000, one lakh, or one million people, you must size the people accordingly. As a starting baseline, we need to assign one person to manage every 5,000 devices.
What's my experience with pricing, setup cost, and licensing?
Every customer used to purchase licenses based on their needs.
They used to buy a license as part of a package, possibly on a yearly basis, but they never went for pay-as-you-go, but they used to buy for a year, three years, or something like that.
What other advice do I have?
Intune is the best, in my opinion. CyberArk is primarily used for identity purposes. For example, if you want to protect your password, enable local administration, or enable the lapse solution, CyberArk was the best tool at the time. However, if you want to manage your mobile devices as well as your Windows 10 devices, Intune is the best option.
Both goals are completely different. If you want to manage and control your devices, Intune is the best option.
I work with Microsoft technology. I always strongly recommend Intune.
I would rate Microsoft Intune a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Technological at Medxcel
Integrates with Apple and is easy to manage
Pros and Cons
- "I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."
- "The product needs to upgrade itself when the server is overloaded."
What is our primary use case?
We are moving from our parent company's tenants to our own, using the product to manage devices.
What is most valuable?
I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID.
What needs improvement?
The product needs to upgrade itself when the server is overloaded.
For how long have I used the solution?
I have been using the product for a month.
What do I think about the stability of the solution?
The product is very scalable.
How are customer service and support?
We have weekly calls with the Microsoft team, who are very attentive.
How was the initial setup?
Our parent company makes the deployment process very complex by using non-Microsoft tools.
What about the implementation team?
We rely on a vendor team to complete the deployment.
What other advice do I have?
The product is easier to manage and integrates with our ecosystem. It has made our organizational security posture simple. We can leverage the security policies in Azure and create our policies in MDM. I rate it a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Technology Officer at a tech services company with 51-200 employees
Offers excellent security features, but stability could be improved
Pros and Cons
- "The security-related tools are excellent; these features allow us to secure devices, lock them down, and ensure compliance."
- "Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area."
What is our primary use case?
We're an MSP, and our primary use case is for fleet management; our entire fleet is handled through Intune, so all our mobile devices are logged in through the Azure portal, and we can manage our apps that way. We've been able to lock down our devices and control our field of frontline workers.
How has it helped my organization?
The solution allows us to keep track of an extensive device fleet so we know where they are and whether they're secure and compliant. Those that aren't compliant enter a pool, and our tech staff work to rectify that. Intune improved our organization by helping keep our data secure.
What is most valuable?
The security-related tools are excellent; these features allow us to secure devices, lock them down, and ensure compliance.
What needs improvement?
Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area.
The stability could be improved.
For how long have I used the solution?
We've been using Intune for around six years.
What do I think about the stability of the solution?
Intune is a stable platform for the most part, though Microsoft can still make some improvements in this area.
What do I think about the scalability of the solution?
The solution is very scalable.
How are customer service and support?
Microsoft has slow technical support; getting through to anyone typically takes a day or two. Once we get through, then the support is good.
How would you rate customer service and support?
Neutral
How was the initial setup?
The deployment is relatively straightforward; we send out an email, and our users click the link; it downloads the tool to their phones, and they can log in using their credentials. If it's set up correctly, then the deployment is easy.
The solution requires a small amount of maintenance; I have one full-time member of staff to maintain 420 total devices split between two of our clients.
What's my experience with pricing, setup cost, and licensing?
The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class.
What other advice do I have?
I rate the solution seven out of ten.
My advice to those evaluating Intune is that you need to know Azure. This isn't a product you can jump into without prior Azure knowledge.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
office manager at MaxBuild Oy
Scales well, useful device management, and high availability
Pros and Cons
- "The most valuable feature of Microsoft Intune is having all our devices compliant with our policies."
- "The solution can have some compliance problems in general and the end-point user can bypass easily the company policies in Intune."
What is our primary use case?
We use Microsoft Intune for controlling and managing all of our in-house and remote devices. It allows us to deploy applications to all devices.
What is most valuable?
The most valuable feature of Microsoft Intune is having all our devices compliant with our policies.
What needs improvement?
The solution can have some compliance problems in general and the end-point user can bypass easily the company policies in Intune.
For how long have I used the solution?
I have been using Microsoft Intune for approximately three years.
What do I think about the stability of the solution?
I have not had any problems with the stability of Microsoft Intune.
What do I think about the scalability of the solution?
The solution is deployed for end users and all of our devices.
Microsoft Intune scales well.
How are customer service and support?
I have not used the support from Microsoft Intune.
Which solution did I use previously and why did I switch?
I have not used a similar solution to Microsoft Intune.
How was the initial setup?
The solution is worth the money for us.
What's my experience with pricing, setup cost, and licensing?
We have the business premium licenses for the solution.
What other advice do I have?
I rate Microsoft Intune a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect at a computer software company with 10,001+ employees
A cloud-based mobile device management solution with a useful Windows Auto-Enrollment feature
Pros and Cons
- "I like that it's very good and very simple. I found that we just needed to have a proper subscription for an Intune tenant, and from the subscription, if we have the right role assigned, like the global admin role or the owner role, we can use Microsoft cloud resources. With the help of that, we can do many things like setting up Microsoft Intune in the cloud to create our virtual machines. All these can be done, and the steps are very simple. I really liked it. I like features like Windows Auto-Enrollment. I like it very much because whenever you supply it to the end-user, it will be ready to use immediately. The end-user only needs to provide the user credentials, and then they are good to go. I also really like Cloud PC, which was recently launched on Azure."
- "The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there. Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients."
What is our primary use case?
We use Microsoft Intune to manage mobile devices or tablets, or Windows devices from anywhere. Intune is the best solution through which we can completely manage mobile devices and Windows devices. There are two options for that. We can manage or directly control the whole mobile device and provide security at the application level—for example, MDM and MAM.
What is most valuable?
I like that it's very good and very simple. I found that we just needed to have a proper subscription for an Intune tenant, and from the subscription, if we have the right role assigned, like the global admin role or the owner role, we can use Microsoft cloud resources. With the help of that, we can do many things like setting up Microsoft Intune in the cloud to create our virtual machines. All these can be done, and the steps are very simple. I really liked it.
I like features like Windows Auto-Enrollment. I like it very much because whenever you supply it to the end-user, it will be ready to use immediately. The end-user only needs to provide the user credentials, and then they are good to go. I also really like Cloud PC, which was recently launched on Azure.
What needs improvement?
The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images.
If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there.
Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients.
For how long have I used the solution?
I have been working with Microsoft Intune for over four years.
What do I think about the stability of the solution?
It's definitely a reliable solution. They are also providing real-time security, and that's very good.
What do I think about the scalability of the solution?
It's easy to scale up, and that's one of the major highlights of this particular product.
How was the initial setup?
The initial setup is straightforward. To set it all up, we need to connect to the OEM and then provide all the hash information and more. Everything should be pre-configured on the laptop, and then the user is good to go.
What about the implementation team?
We implemented this solution. Maintenance completely depends on us. It depends on what service we want. We have to decide if we want to manage it on our own or whether Microsoft should manage everything. We can decide that. We can deploy applications through the management console. If you don't want to take care of its backend, everything can be managed through Microsoft. That's very good, and I think it's very simple.
What's my experience with pricing, setup cost, and licensing?
They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very good.
What other advice do I have?
I would tell potential users that Intune is a very good product and everything is cloud-based. If you want, you can use it as a pay-as-a-service. That is also very good, and it provides a very simple unified platform to manage everything from the single management console. It also provides a report for many things like how many end-users are using it and what applications they are using. We get a very good report, and we can manage it very well.
Along with mobile device management, you can also use it for Windows management. Microsoft has combined Microsoft Endpoint Manager, Microsoft Configuration Manager, and Microsoft Intune into a single console.
On a scale from one to ten, I would give Microsoft Intune an eight.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller

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