Microsoft Intune Reviews

We're an MSP, and our primary use case is for fleet management; our entire fleet is handled through Intune, so all our mobile devices are logged in through the Azure portal, and we can manage our apps that way. We've been able to lock down our devices and control our field of frontline workers.

The solution allows us to keep track of an extensive device fleet so we know where they are and whether they're secure and compliant. Those that aren't compliant enter a pool, and our tech staff work to rectify that. Intune improved our organization by helping keep our data secure.

The security-related tools are excellent; these features allow us to secure devices, lock them down, and ensure compliance.

Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area.

The stability could be improved. 

We've been using Intune for around six years. 

Intune is a stable platform for the most part, though Microsoft can still make some improvements in this area. 

The solution is very scalable. 

Microsoft has slow technical support; getting through to anyone typically takes a day or two. Once we get through, then the support is good.

Neutral

The deployment is relatively straightforward; we send out an email, and our users click the link; it downloads the tool to their phones, and they can log in using their credentials. If it's set up correctly, then the deployment is easy.

The solution requires a small amount of maintenance; I have one full-time member of staff to maintain 420 total devices split between two of our clients. 

The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class.

I rate the solution seven out of ten. 

My advice to those evaluating Intune is that you need to know Azure. This isn't a product you can jump into without prior Azure knowledge.

We use Microsoft Intune for our internal security policy and team management. 

The synchronization of Intune with other Microsoft solutions is a valuable feature.

The reporting and cost have room for improvement.

I have been using the solution for two years.

Microsoft Intune is stable.

The technical support is good.

Positive

The initial setup is straightforward. We used our own certified people for the deployment.

The implementation was completed in-house and we implement it for our clients.

Microsoft Intune is a bit expensive compared to the competition.

I give the solution a seven out of ten.

Most of our clients prefer Microsoft Intune over other solutions because of the seamless integration with other Microsoft solutions which most organizations use.

The solution is easy to maintain. 

I suggest using the demo of Microsoft Intune before making a decision.

We use Microsoft Intune to deploy the software to Windows and iOS for the campus and to isolate any intrusion.

We can centrally control the software and the settings of the devices on the multi-platform using Microsoft Intune.

The most valuable feature of the solution is compliance. We have one MDM that works with Windows, iOS, and Android.

Microsoft Intune has a latency response time issue. The latency has room for improvement.

iOS devices have certain features that are not supported, which is not beneficial for end customers in terms of open deployment and device control.

I have been using Microsoft Intune for around three years.

Microsoft Intune remains stable if it is deployed correctly.

Microsoft Intune is scalable.

The initial setup is not complex. We started by setting up the environment on the cloud, then configured the devices and profiles. However, certain aspects of the deployment required the assistance of engineers.

The implementation was completed in-house.

I give the solution a seven out of ten.

We used Microsoft Intune because it is the only solution that can also support iOS.

In cases where a device encounters compatibility issues or technical problems preventing it from receiving the MDM profile, maintenance may be required. The maintenance is acceptable.

I recommend the solution to others.

We use Microsoft Intune for controlling and managing all of our in-house and remote devices. It allows us to deploy applications to all devices.

The most valuable feature of Microsoft Intune is having all our devices compliant with our policies.

The solution can have some compliance problems in general and the end-point user can bypass easily the company policies in Intune.

I have been using Microsoft Intune for approximately three years.

I have not had any problems with the stability of Microsoft Intune.

The solution is deployed for end users and all of our devices.

Microsoft Intune scales well.

I have not used the support from Microsoft Intune.

I have not used a similar solution to Microsoft Intune.

The solution is worth the money for us.

We have the business premium licenses for the solution.

I rate Microsoft Intune a nine out of ten.

We use Microsoft Intune to manage mobile devices or tablets, or Windows devices from anywhere. Intune is the best solution through which we can completely manage mobile devices and Windows devices. There are two options for that. We can manage or directly control the whole mobile device and provide security at the application level—for example, MDM and MAM.

I like that it's very good and very simple. I found that we just needed to have a proper subscription for an Intune tenant, and from the subscription, if we have the right role assigned, like the global admin role or the owner role, we can use Microsoft cloud resources. With the help of that, we can do many things like setting up Microsoft Intune in the cloud to create our virtual machines. All these can be done, and the steps are very simple. I really liked it.

I like features like Windows Auto-Enrollment. I like it very much because whenever you supply it to the end-user, it will be ready to use immediately. The end-user only needs to provide the user credentials, and then they are good to go. I also really like Cloud PC, which was recently launched on Azure.

The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. 

If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there.

Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients.

I have been working with Microsoft Intune for over four years.

It's definitely a reliable solution. They are also providing real-time security, and that's very good.

It's easy to scale up, and that's one of the major highlights of this particular product.

The initial setup is straightforward. To set it all up, we need to connect to the OEM and then provide all the hash information and more. Everything should be pre-configured on the laptop, and then the user is good to go.

We implemented this solution. Maintenance completely depends on us. It depends on what service we want. We have to decide if we want to manage it on our own or whether Microsoft should manage everything. We can decide that. We can deploy applications through the management console. If you don't want to take care of its backend, everything can be managed through Microsoft. That's very good, and I think it's very simple.

They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very good.

I would tell potential users that Intune is a very good product and everything is cloud-based. If you want, you can use it as a pay-as-a-service. That is also very good, and it provides a very simple unified platform to manage everything from the single management console. It also provides a report for many things like how many end-users are using it and what applications they are using. We get a very good report, and we can manage it very well. 

Along with mobile device management, you can also use it for Windows management. Microsoft has combined Microsoft Endpoint Manager, Microsoft Configuration Manager, and Microsoft Intune into a single console. 

On a scale from one to ten, I would give Microsoft Intune an eight.

The primary use case is managing mobile devices and applications. It really answers the question of managing BYOD end-point devices.

The benefit is the way it integrates with the entire Microsoft ecosystem. If you're a company that has a bit of this, a bit of that, and a bit of everything else, then Intune probably doesn't hold up so well. But if you say, "We're going down the path of Microsoft's strategy, we believe in what Microsoft is doing as a cloud provider," then Intune, as far as security and managing end-point devices and managing everything, brings in the story quite nicely.

When a customer asks me about the most valuable features, one is that Intune itself integrates with that entire Microsoft ecosystem. As an individual product, it's okay. It holds up. But when you start saying "I've bought this as part of a wider solution, as a company we are going Microsoft throughout," then it makes more sense to have Microsoft Intune, because it plugs into Azure AD Premium, it plugs into Information Rights Management, it plugs into Windows Defender, so you have that single dashboard. It also has an integration with System Center which means again, from a single pane of glass, I can manage everything.

I believe they've just released a Mac OS support so that's great. And it has its own sandboxing.

I would like to see micro VPN. I like the way that some of the other providers have done something similar where, as you open that app on an end-point device, it creates a micro VPN straight into your device, which is quite a nice little feature. 

Also, Microsoft Intune relies heavily on its fellow products in the suite. It would be nice if Microsoft Intune could stand on its own two feet.

The stability is better than it was. It's brilliant. It's a lot better than it was about three or four years ago. Four years ago, you wouldn't even have considered it as an MDM solution. Now, it's in the top-right quadrant.

The scalability is there. Microsoft has always said it's for SMB, public sector, and enterprise users. It needs to be there because, if you look at some of the bigger organizations using Office 365 and Microsoft 365, it's got the scalability.

My advice would hinge on what your strategy is. It comes down to: If you're using Citrix then Citrix ZenMobile makes more sense. But if you've got a Microsoft strategy and you're looking at Microsoft security and you're looking at buying into the Microsoft cloud strategy, then Windows Intune is a very viable solution.

For me, the most important criteria when selecting a vendor depend on what is it I'm trying to achieve. I always want to check:

• where it ranks in industry reviews
• for the features that I'm looking for
• pricing.

For example, I may have a product that's brilliant and is amazing and does 120 things, but costs $10 per month; if I only need two of those features and I've got another product that has only those two features and it only costs $2 per month, I'd rather go for that.

I would rate Intune at about a nine out of 10 because it has come a long way, it is continuing to be developed, and I can see it as part of Microsoft's wider vision. It's not 100 percent there but it's getting there. The fact that you can now plug Intune into third-party products is fantastic.

• Mobile Device Management for all 3M corporately owned mobile devices and BYOD iOS devices.
• Mobile Application Management for all 3M Mobile Applications, internal and external.

Much easier installation than previous MDM solutions at 3M, including Good For Enterprise and SAP Afaria.

Conditional access has helped 3M tailor and enforce our security policies in the mobile space.

Microsoft Intune lags market leaders, such as Apperian, in its MAM capabilities.

Intune lags all of its competitors in terms of report generation.

Its primary use case is mobile device and workstation management.

It is a platform, so there is not really a version per se.

It allows our clients to have the confidence to centrally manage policies for security. It helps them in securing the organization from a technology aspect.

It is scalable, and it is fairly portable for customers, particularly for those who are already involved in the Microsoft stack.

Its configuration is fairly complicated. You have to do quite a bit of discovery to be able to deploy it for a customer. You have to ask them a lot of questions. So, its initial deployment is the biggest challenge. They should make it easier to deploy with the use of Wizards or something else. During the deployment stage, there could be profiles for the customers who are particularly wanting to use certain feature sets of Intune.

I have been using this solution over the past year and a half.

Its stability is pretty high. Once you get it deployed, it typically works pretty well. You might have the occasional snafu, but overall, it works pretty well.

There are no issues with scalability. It is cloud-based, and we've not seen any issues or limitations regarding scalability.

We have a handful of clients who use Intune. We're seeing more and more adoption. It's not widespread yet, but it's growing. We look for opportunities where this is a good fit for the customer.

We've had organizations as small as 20 to 25 users. We've had organizations with 200 to 300 users. It is used across the board.

We haven't had to use technical support, so it'd be hard to evaluate that.

There are some customers that have switched from other products, and typically, it's because they just couldn't get the other product to work. Miradore is one in particular that many of our customers had, and I like them

Its initial deployment is probably the biggest challenge. It is complex because Intune encompasses so many features and things that you can do with it, and it is so broad in scope. There are a lot of different things you can do with it, and there are a lot of different ways in which you can deploy it, which makes deploying it for a particular customer's environment complicated. It takes some time. I would rate it a three out of five in terms of the ease of setup.

We've had deployments that took weeks. We've had some simpler deployments that took days. So, it varies. The product is so big, and it encompasses so much. So, it depends on what the customer is implementing. One of our most recent customers wanted to use it for a lot of things. So, it was pretty complex. It took us time to get all the devices onboard and registered and so forth.

We might have multiple people working on a deployment, but that doesn't mean it takes that many. Overall, it doesn't take that many people to deploy it, but it typically takes a higher technical level person to deploy. You don't need a bunch of folks, but they have to really know what they're doing.

I don't have any statistics, but from a qualitative assessment, there is absolutely an ROI. Customers on Intune seem to keep it and be happy with it. It does offer significant security advantages for customers. We've seen customers really happy with the product once it is up and deployed.

Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it.

Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception.

I would advise making sure that you look for vendors that have a lot of experience in deploying Intune. Make sure that you're working with an experienced vendor with a lot of experience. There is a fair amount of change and improvement in the application. It is constantly being changed and updated, so you really have to get somebody who is familiar with it.

Overall, I would rate it an eight out of 10. The challenges with deployment lower its rating a little bit.