Microsoft Intune Reviews

The use case for this solution varies depending on the user's requirement. Some are only interested in MDM, while others are interested in managing Windows plus Mac. It really depends. We are partners and provide on-prem, cloud and hybrid services to our customers. I'm tech lead infrastructure operations. 

Lately I've been working on the Remote Wipe and Autopilot. Autopilot is one of the best features because we can use it during remote migration. It especially helps in this pandemic situation where we don't need any end-user computing engineer support. If someone wants to remix a machine, we can initiate it remotely.

An improvement would be if we were able to leverage more iOS device management internally. My goal is to manage all the tools in one centralized tool. Intune does 30 percent of Mac management, but if it could have complete management including patching and automating for Mac devices, that would be good.

I've been using this solution for three years. 

This is a stable solution. 

This is a scalable solution. 

I have been trying to contact technical support but haven't been able to reach anyone. I have a couple of questions to which I haven't been able to get any answers. 

The initial setup is pretty straightforward.

The cost is fair but it would be helpful if they would segregate the licenses. There are a lot of features that many of our customers don't need but have to pay for because it comes as a bundle package and we're unable to exclude anything that is not necessary.  

I also work with Jamf Pro but you can't compare the two because Jamf Pro doesn't have real-time features and it doesn't do most of the things that Intune does. 

If a customer is looking for a macOS solution, I would for sure recommend Jamf Pro. If it is for Windows and macOS in a combined environment, then I would recommend Intune for managing it. The consideration is based on the customer's macOS family, based on how many users they have. If they have 100 users, then we can still manage it through Intune. If it's a complex environment, for sure we'd need Jamf Pro.

I would rate this solution an eight out of 10. 

We are a consulting agency and we help people make technology and business decisions. 

Our environment is fully online and we're a Microsoft 365 shop. We are using Intune for security. It is their MDM for mobile devices, but it is also their application ADM and it works on desktops as well.

We primarily use it to maintain compliance for our customers. They require that we use it to enforce compliance with the same level that they do internally, so we're following the compliance guidelines of several Fortune 100 companies. Intune is what we use to meet those requirements.

Using this product has completely stopped DLP, so people cannot take material off of corporate machines or corporate imagines, and that's a huge benefit.

The biggest thing for us is enforcing logins only from devices that are managed by Intune.

We also use it for enforcing DLP and all of the other security policies that you need for compliance in order to do work for major corporations.

It integrates well with the Microsoft environment. Once it's deployed, it's set and forget.

Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly.

I have been using Intune for a year.

Intune has been very stable.

We're a small company of fewer than 100 people and it scales well enough for us.

We are financial analysts and IT consultants.

I have not used the technical support personally, but it seems to be okay.

We used a third-party package before, and we moved to Intune because it was easier to integrate with Microsoft Windows or Microsoft 365. It also provides coverage for desktops.

The initial setup requires user participation. You can't push it without the client being engaged. That is part of the configuration.

Overall, this product works pretty well. Security products are the disgusting medicine that we don't like to take, but we have to take it to stay healthy.

This is a good product because it's transparent and works well, although it's unfortunate that we have to have it.

I would rate this solution a seven out of ten.

Compliance and the policies that can be set are the most valuable features.

It should be simplified. I've worked with many different mobile device management solutions, and Intune is one of the more complex ones. It could be more simplified, and some of it is related to the wording that is being used, such as a configuration profile versus a policy. They really should have had different names to make it less confusing.

I haven't really seen any negative on that yet.

Tech support is pretty decent for Microsoft. A colleague of mine had previously talked to them about Intune. As a partner, we also get counseling time with them. We get advisory services with them where we can speak back and forth with them on projects. We can ask them how would we implement it and what are the pros and cons. Sometimes, they came up with things that we weren't even thinking about or they confirmed what we were finding. I was on a call earlier this week, but it wasn't specific to Intune in this case. We found out something was not possible, and they confirmed it for us, which actually saved us hours of additional research. As far as I know, the advisory is only for partners.

One of the pieces of advice is to become very familiar with the cloud environment. In general, always think in the big picture, not just in the isolated issue or item that you want to accomplish. That's because Intune or Azure, in general, is just so over-encompassing. You really have to think about the big picture and not just about the simple project that you're trying to focus on. Otherwise, it will come back to bite you if you didn't plan it right.

There are some MDMs out there that are simpler and easier, perhaps even better to use. It also depends on the application. It depends on if you've got all Windows devices, all Apple devices, or all Android devices. It also depends on if you have a combination. If you've got all Apple devices, there are a couple of products out there that are probably the best MDM, but they won't help you at all with Windows or Android because they're not designed for that. Intune is trying to be all-inclusive to everything. In some ways, that's an Achilles heel too.

I would rate Intune a seven out of 10. 

We use Microsoft Intune for application deployment and for some of their security policies and end-devices policies. We also use it for patching. Patches for Windows 10 devices and MacOs, we're still figuring out what to do because we don't have many options on Intune for Mac operating systems. Patching and looking for OS deployment as well. Operating system deployment.

Within our organization, there are roughly 150 users, using this solution.

We use Microsoft Intune on a daily basis. What Microsoft does, is it releases patches every month. The device hash reports to Microsoft Azure Intune. If you want it to receive patches or policies, which you have created on Intune and you have deployed, then the device will receive the policies and patches only if it's online and connected to the internet. Whenever the device is online and connected to the internet, it's connected to Intune. You don't have to worry about having an additional agent or anything on your devices.

Patching for Windows in operating systems is great. Most organizations are going remote now due to this pandemic, so patching is one of the most feasible solutions we can think of — patching end-user devices. Application deployment and keeping the devices secure no matter where they are, by having this cloud solution — that has been great. Deploying the security policies to the devices. 

There needs to be more support for Mac operating systems. Support for patching, because we have very few, or minimal options from Intune for patching Mac operating system.

In the next release, I would like to see better compatibility for Mac operating systems — that would be really helpful. Also, if the support for Mac was as flexible as it is for Windows, that would be really appreciated.

Personally, I have been using this solution for the past 13 months.

I haven't experienced any issues relating to stability.

We have spoken to the technical support on a few occasions. They have only ever provided us with minimal information. 

We used to use a SCCM or System Center Configuration Manager tool; it was also provided by Microsoft, but it's an off-prem tool. You need an on-prem setup and a server operating system and everything. On that server operating system, you can install this tool and start using it. We also used another tool called Automox, which was a patching tool. It's only meant for patching devices, different operating systems, Linux operating system, Windows, Mac operating system; however, it didn't have support for mobile devices.

The initial setup is a very simple process. You don't have to do anything on on-prem. Since it's a solution from Azure, it's a software service. You just have to buy the subscription. You just need to have the license in place and then you can just start using it. There is not much setup involved. If you want to integrate your Azure solution with your on-prem solutions, then you have to do a bit of integration.

If you're going with standalone Intune, you don't have to think of setting up anything. You can just use it, pay for whatever your problems are, find a solution for that, and start using it — that's all. You don't have to worry about the setup for standalone Intune.

All maintenance is handled by the vendor.

Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based. If you're providing device-based support, you need to buy a device pertaining license. If you're providing support for users, then you have to go with user licenses. If are integrating Intune with FSCM, which is an on-prem tool, then the same scenario comes in either devices or users.

If you are providing support only for devices, like device-based policies, with Intune, there's a type of policy that allows you to deploy to either the devices or users. If you're looking for a solution where only devices can receive it, rather than users, in that case, you need to purchase only one license for Intune — I'm talking about integrating Intune with FSCM. You only need to purchase one license. Since you have already purchased FSCM on-prem, Microsoft has that flexibility; you can extend those licenses with the devices as well when you're integrating the devices with Intune. I don't know about the pricing, but I know about the licenses.

I would absolutely recommend Microsoft Intune. Currently, I would definitely recommend any cloud solution. Most organizations were actually using on-prem solutions for managing their enterprise devices. Now, since everything is remote, people are confused. How can they manage their devices the same as they were before this pandemic? If they find Intune very pricey, they can go with another cloud solution. Intune it's very user-friendly. You just have a screen and console and you can just go in and start deploying anything. All you need are the user guides, which are fully-available with Intune.

Intune is a very good cloud solution for managing devices. They could actually make it better by putting everything together, in one place, like other MDM solutions are doing. If you compare Intune with VMware, VMware also has an MDM solution called AirWatch. Intune should compare itself with other MDM solutions and try to bring up those features as well. For right now, I would just say it's a very good solution for managing remote devices.

On a scale from one to ten, I would give this solution a rating of six.

We are using this product for enterprise development within our organization.

The primary use is for building Unified Endpoint Management (UEM) capabilities.

The most valuable feature is the UEM capabilities.

The user interface should be improved because it is a little bit slow.

It does not have support for containerization.

There is no catalog for mobile access management (MAM) security.

I have been working with Microsoft Intune for more than six or seven years.

Because we are doing a PoC, there have been no issues with scalability as of now.

We started with a user base of 5,000 and are aiming to have 30,000.

Because we are still in the PoC, we are only testing it with a few users.

We have not been in touch with Microsoft technical support.

The configuration is straightforward and there is nothing complex about it.

Intune is a good product for UEM, which is helpful for Windows 10 management. However, for MAM, there is lots of improvement needed. For example, the application catalog should be there.

I would rate this solution a six out of ten.

Serverless Win10 with App deployment, Azure Active Directory and remote support. Can now co-manage devices with both Intune and Configuration Manager!

The ability to (somewhat) manage full Windows 10 computers including EXE-based or MSI-based application deployments using Azure Active Directory as Identity.

And NOW (last quarter 2017), the ability to co-manage computers with BOTH InTune and System Centre Configuration Manager allows complex application delivery and ConfigMgr reporting etc to add more value.

For our customer, it meant no on-premise systems configuration infrastructure or identity management services were required.

Logs and similar deployment/remediation detail for application delivery to Windows 10 computers should to be improved

Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options.

Unsure. Some application deployments to Windows 10 computers would not start for a long period, with no recourse but to wait and see.

Not relevant in our situation.

It wasn’t necessary to escalate an any point.

We didn’t have a previous tool. The solution was required to extract a company from another as part of a demerger. The new entity was our customer.

Application delivery to Windows 10 was straightforward for someone with prior System Centre Configuration Manager and application deployment skill sets.

We are the vendor. Intune expertise was low at the start of the engagement, but we now have a fully developed Modern Management (Intune) practice.

Not calculated

Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune.

We didn’t examine other tools.

Allow sufficient time to pilot and test.

With the ability to now co-manage computers with BOTH InTune and System Centre Configuration Manager, you can pilot-test Intune without compromising on your proven systems management using ConfigMgr.

We use it for mobile device management. 

Intune is on a public cloud because it works on Office 365.

It provides control over all mobile devices that are being connected to the corporate network.

Data leak prevention can be integrated into it. Currently, it does not have data leak prevention.

We have been dealing with Microsoft for the past three decades, and we have been using Intune from the time it came to the market.

It is stable.

It is absolutely scalable. It is for enterprises.

It is world-class. It is the best.

Its setup is easy. It is a Microsoft solution, and everything is easy with Microsoft.

Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs.

It is a wonderful product. I would advise others to go for it. It is definitely helpful for an enterprise. It has been improving constantly. When they introduced it, it was only for Microsoft, and now, even Apple has been included. They're doing well.

I would rate it a nine out of 10.

We use it for the inventory of phones and deployment of Office 365. It is used for conditional access.

We can better avoid information leaks.

Conditional access: This feature helps me control uncontrolled access.

It needs incorporation of Knox, ZeroTouch, etc.