Microsoft Intune Reviews

We're using it for endpoints or mobile devices. We are mainly using it for endpoints. For mobile devices, we are mainly using Workspace ONE.

The key benefit of Intune is its integration with the Microsoft ecosystem. 

Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is. 

I have been using this solution for about three years. I use it on a weekly basis.

I didn't have any issues.

It is easy to scale. Getting used to using it instead of SCCM is an interesting shift because you don't manage policies the same way. There is a difference, so the scale of that is also interesting to address.

We probably have more than a hundred users.

Their tech support is decent. Sometimes, getting to your first contact can take a little bit longer, but after that, it's pretty good.

Previously, we were using Workspace ONE, but it was cost-prohibitive. We moved because of Microsoft's ecosystem. It was a business decision. The integration of the systems made it easier to stay with something like Intune.

It's not trivial, but it's okay. It's not too complicated. You do have to make sure you read your documentation, and you get an idea of what you're trying to do.

It's reasonable. They're not giving it away, but it's reasonable.

If you can get help from Microsoft or if you can use the fast-track process, it would definitely be worth your while.

I would rate it a seven out of 10.

It is used for mobile device management. We use it for mobile phones and even PCs. We have its latest version.

Its protection policies are most valuable. It protects mobile devices as well as individual apps.

It is pretty scalable, and its documentation is also pretty good. It is also pretty straightforward to deploy.

They need to add more group policies. I know that they are already working on it, but this is something that I would like them to do quicker. Intune currently does not have many group policies that you can deploy. It is quite limited in terms of group policies. For example, if I want to disable the password manager on my browser, I can get support in Google Chrome, Internet Explorer, and Edge, but not with Firefox. It would be ideal if they can add some of these things.

Its reporting, which is very limited at the moment, also needs improvement. I can see basic information, such as how many devices are enrolled, but I can't get customized information. It will be great if they can add report customization.

Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. There are sync issues between the admin side and the user side.

They need to provide better support for complicated issues. They also have a long turnaround time for resolution in regards to overall escalation.

I have been using this solution for three years.

It needs improvement in terms of stability. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. There are sync issues between the admin side and the user side. It is not very stable. Sometimes, it works instantly, and sometimes, something goes wrong, and you get stuck there. It is not consistent.

It is pretty scalable because you can also integrate on-premises stuff. You can also integrate it with SCCM.

When I contact technical support, I normally find the junior engineers to be not that good. They're just good with the basic issues. If there is something complex, you have to escalate the case, but they take a lot of time to escalate it. After the escalation, they are able to fix the issue, but the overall time they take to solve an issue is too much. Sometimes, the solution is very simple, but the process of escalation takes too long.

I find it pretty straightforward, which could be because I have been working on this solution for three years. It mostly involves clicking the Next button. It will also depend on your requirements and policies, but it is generally straightforward.

Microsoft documentation is a very good place to start. They have done a great job for beginners who want to deploy Intune in their organization. They have done a good job in describing different scenarios in the documentation. I would advise starting with the documentation and doing some certification as well.

I would rate Microsoft Intune a seven out of ten.

It has a useful device management feature.

I guess they have been working a lot on the current features, but the active directory core features like group policy management are still missing. It would be better if I could integrate it with my core group policy.

I would like to have a group policy in my current environment, which has strict control, but those things are still missing. Although it has maximum compliance and security, it's not available on-premise.

Integration with other products could also be better. If I want to integrate with AirWatch, I have to do a lot of manual stuff and a lot of middleware changes. Technical support could also be better.

I have been using Microsoft Intune for the last three years.

The support is not very good. It's very poor. At least at implementation time, Microsoft should support or should have a team who can support instantly or rapidly. But the process remains the same for the support, and I have to call, and I have to wait for four to eight hours, especially if I'm migrating from AirWatch, Mobility, or some other applications.

AirWatch is a bit complicated, especially during a disaster or when something happens. Their technical support is very poor, and Intune is far better.

The initial setup is easy. We can complete the Intune implementation in one hour, but for the base configuration, we require Microsoft support. Because at the end of the day, it's a cloud product, and we don't have many resources on it.

The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer.

On a scale from one to ten, I would give Microsoft Intune a nine.

The most important part is that they're fast in implementing and integrating with the Windows operating system, as well as how it integrates with other Office 365 products.

There is no option to do end-to-end macOS management. The second thing is that the actions or policies don't get applied immediately, so there should be much faster way of implementing the policies. If you wanted to implement some actions on the device, it doesn't happen very quickly. 

I'd also add more flexibility with the mobile device management part of it. At the moment, it's very limited compared to other MDM providers, so there should be more options.

I've been using it for four or five years.

Intune is quite stable.

Microsoft's technical support isn't very good. They're very slow in responding. You get a response, but the problem is if you have an issue with a feature or a critical bug, the response is very slow.

It is very easy to set up compared to other MDM products.

I would rate this solution an eight out of ten. 

Generally, we use it with banking, finance, or government entities, usually medium to large customers. We also have smaller customers who are dealing with sensitive private data and therefore are interested in running Intune on top of their Office 365 licensing.

I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal.

If you could replace SCCM completely with Intune, that would be fantastic so that you don't have to run SCCM with Intune as an extension.

They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard.

The stability is quite mature here in Australia.

The scalability is quite good.

The technical support is really good. First level support is just your normal desktop level, but the second or third level is much deeper. It's pretty good

Usually, if I log a call in the morning, I may get a call in the afternoon to sort it out through screen share. Sometimes, it's someone in Shanghai that takes the call, and I speak Chinese, and they speak Chinese, so I'm pretty happy with that.

If the customer is already operating on a cloud environment, then it's easy, but if a customer has a hybrid environment, then it can be complex.

If they've got people who are now working home that previously used to work in the office and they still want them to use their work laptops at home, it gets complex. You would need to start looking at registering the devices into Azure AD, which then leads to Azure AD premiums. Therefore, you would need to find out from Microsoft whether to add the device into Azure AD, to register it, that you would also need MDM or an Intune license added on top.

If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive.

I would recommend that they check it out thoroughly because things are moving very quickly with Microsoft, and we get better support now, given Australia's a hero country of Microsoft.

A lot of companies are switching to hybrid environments because of COVID, and Microsoft Intune can be deployed in a hybrid environment.

However, because Microsoft Intune doesn't totally replace SCCM, I would rate it at seven on a scale from one to ten.

We use it for mobile device management. Android devices, iOS devices, Windows devices, computers, and so on are managed with the help of Microsoft Intune.

It's easy to manage and easy to configure.

We use it to completely manage the devices and access policies. We have app protection policies as well. So when it comes to any person who is outside my current organization, he won't be able to access anything if he's not authenticated. That's a really great feature because data security or data privacy will still be there.

I see room for improvement with respect to China and Android devices. If we get Intune for China for the Android devices, it would really be a win-win situation. The devices we are using to manage devices in China are partial MDM and not complete MDM.

China blocks Google and Google Play Store, which makes installation challenging. Microsoft Intune is a company software, which has to be installed to the app portal or Microsoft Software Center.

With barcoded scanners, it works really well in countries where Google is not blocked, but again, it's a challenge when we have to install Microsoft Intune where Google is blocked.

I've been working with Microsoft Intune for roughly three years.

It's deployed on the cloud itself, and we have 10,000 plus users.

Technical support is not great. If you open up a case, it may remain there for a long time. I believe that they may have a lot of customers and that's why we don't get the response immediately. Also, with these difficult times with COVID-19, they may be facing other challenges.

We used AirWatch and switched because we were facing a lot of issues with the product. Some things were really great, but some things were not.

Maintenance took a lot of time because it was on-premises. Every month, we had to do upgrades and patching of all the servers.

Too much information was provided regarding the initial setup, and it was too difficult to understand sometimes. You would have to read each and every article and try to understand exactly where and what you need to deploy. That's a bit challenging, but if you have seen the videos or attended Microsoft's training, then it's easier.

I attended the training and was able to configure and understand really well. However, if you give it to a layman, then it would really be a challenge.

Hardly any maintenance is required, so a few people will be able to handle the occasional issues and iOS upgrades.

Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate.

Microsoft Intune is a great product, and you should use it. You can do wonders with this particular product. So, on a scale from one to ten, I would rate it at eight.

We use the solution for the deployment of the Windows 10 laptops and devices, and mobile device management of Android and iOS devices.

The most valuable features are the ones that make sure that the deployment is of a standard operating system and the Zero Touch deployment, which is very useful. This allows users to have an out of box experience.

There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates fine. 

While using the solution, you have to test and validate a lot. This is not really a solution issue but more of a configuration issue but still worthy of noting.

We have experienced an issue while deploying a Windows 10 machine, once you get the user profile applications installed, it does not always integrate well with third-party multi-factor authentication solutions. This is something that can be improved in the future.

I have been using the solution for the last year.

The solution is reliable. However, it depends on the stability of your network and the internet connectivity.

I have not had the chance to fully test the scalability because, although it is an enterprise solution, the organizations that I am working for tend not to have a large-scale, full-blown deployment at once of all the Windows 10 or mobile devices.

We plan to increase the usage of the solution. We have a number of my customers that are just starting with the solution, one is only doing the Windows 10 devices, the other one is only doing mobile device management. We have some clients that have it installed but it is not being fully used yet.

The installation was straightforward.

There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations.

We did evaluate other solutions before we selected this one.

Those who want to implement this solution have to ask themselves a few questions.
How do you introduce an additional security layer within my organization? If it is concerning the devices that you are using? Think big, act small, start with the smaller issues that you are having and make sure that the bigger picture stays within reach. Start with either mobile device management, or either Windows 10 deployment on laptops and PCs.

Make sure that you also have security governance because otherwise, you can introduce millions and millions of features and options but it still has to be a good user experience for the people that have to use these devices. If you fully block and fully restrict the devices, then it will not be a good user experience for the people that are actually in the field. There are actions that have to be done due to security and also by means of user experience optimization and security.

I rate Microsoft Intune an eight out of ten.

I use Microsoft Intune to manage iPhone devices that we currently deploy to the end-users, and I manage all that. Right now, we're running close to about 60 devices. 

But eventually, what we want to do is go ahead and enroll the Windows platform on that as well because there's only one license per user that can deploy up to five devices. That is going to be my next migration roadmap. We're going to be managing laptops through it as well. So it would be Windows 10 platform along with the iPhones.

I like how Microsoft Intune lets me lock down the email profile and make it accessible only on certain devices. I also like how one user license allows up to five devices.

I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved.

I have been using Microsoft Intune for about eight months.

I would say that it's a stable solution.

It's definitely scalable because one single-user license can allow up to five devices to be added. We're going to be rolling some laptops out, and we can definitely work with either an Android or an iPhone. It doesn't matter which device. 

It's scalable to that point, and the fact that only one user license will allow up to five devices, I think that's something that we would be looking to do, and we're definitely happy with it.

I've dealt with Microsoft way too many times, and needless to say, I'm not too fond of Microsoft support most of the time. I've always had a better experience with Workspace ONE and VMware, and they're very good with their support. Microsoft support can definitely use a lot of improvement.

With Apple Business Management, we can pre-deploy everything, and we can manage everything on the phones with the lockdown. With Workspace ONE, I couldn't lock down the email profile and make it accessible only on certain devices. 

Especially with Office 365, this became the biggest issue because we couldn't lock down the profiles per device space. When I worked with VMware, I worked with Microsoft Office for a couple of weeks continuously to figure out a solution and couldn't find one. 

That's when we decided to go with Microsoft Intune management because we could lock it down to just those devices. Otherwise, it was locked, and our tenant is a government tenant, and we don't allow any external access to our tenant.

That was the issue I was having with Workspace ONE. Workspace One couldn't integrate Office 365 applications the way I wanted it to.

The initial setup was straightforward. I actually prefer Microsoft Intune over VMware Workplace ONE because it's a bit more complicated. The setup was also easy because I've worked with Intune before.

It's not a server license. It's an end-user license. Because it's an end-user subscription and it's on a monthly basis, and because we're a government tenant and have a lot more scalability and users, we use it monthly. 

We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor.

I would definitely say that you need to work with Apple Business Manager first. If you don't set up that account first, you will run into some issues, especially if you're doing a managed profiles on it. 

Just make sure you do your homework before you get started because there are a lot of prerequisites. If you miss them and you don't do it, then you run into issues, and then you're literally recreating the same work you've already done.

On a scale from one to ten, I would give Microsoft Intune an eight.