It works pretty well for us.
Senior Manager Compliance at Appalachian Group
A cloud-based mobile device and application management solution that works well
Pros and Cons
- "It works pretty well for us."
- "The configuration and pricing can be improved."
What is most valuable?
What needs improvement?
The configuration and pricing can be improved. It would also be better to meet with people in the country and teach us how to manage personal information because we will not look at or touch any personal information. They should teach us about managing personal information and make it really easy for us.
What's my experience with pricing, setup cost, and licensing?
Pricing can be improved.
What other advice do I have?
On a scale from one to ten, I would give Microsoft Intune a ten.
Buyer's Guide
Microsoft Intune
March 2025

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Group IT Executive at a manufacturing company with 5,001-10,000 employees
Hopes of using this product as a remote access solution are stalled because of roll out issues
Pros and Cons
- "If the product works, remote access will be a benefit. To this point we have not had reason to have confidence in achieving that access."
- "The difficulty of the the roll out is surprisingly difficult considering this product is supposed to be an integrated part of the 365 suite."
What is our primary use case?
Primarily we are rolling the product out because we want to be able to have remote access and control over our desktops and laptops from external locations.
What is most valuable?
The most valuable aspect of the product when it is in production is the basic thing it was made to do. We want to be able to allow access to various applications remotely which we can not otherwise do with remote workers.
What needs improvement?
This type of question may be premature because we have just started rolling it out now. We have not had a chance to work with it to capacity at this stage. I think, so far the implementation is all a bit shaky and should be better planned and better supported. The deployment seems to not be as simple as what I would have hoped that it would be considering it is a Microsoft product.
When it is fully rolled out, we will see where the other shortcomings actually are. However, this difficulty in rolling the product out is a significant stumbling block.
For how long have I used the solution?
We just started testing the product several months ago. The technical team is working toward trying to roll it out to production in about the month. As that is the case, we are not really using it yet in production. We have got only about half-a-dozen of the 4,000 projected users working with it currently.
What do I think about the stability of the solution?
Again we have not really tested and deployed the product broadly across the company at this stage. But it is exactly because we have not seen the kind of stability and performance we were expecting that we have not completed the roll out.
What do I think about the scalability of the solution?
If we can not seem to get even half a dozen users working with the product in a way we consider stable, the scalability is in question. It should not be.
How was the initial setup?
As far as the set up, we only have the first half-a-dozen technical people on the product just to do a pilot. We have had issues with it. This is the reason we have not even deployed it for the users' space yet to deploy to a larger test group. I would expect the deployment would be a bit easier. That could eventually be a changing factor in what we do moving forward.
What's my experience with pricing, setup cost, and licensing?
I have rolled our company onto a 365 E5 licensing scheme. We are not on E3 anymore so we do not need to. With an E3 license, you would have to consider licensing the product.
Which other solutions did I evaluate?
We did not really look at any other competition. We are a Microsoft 365 E5 customer and the product promises the capabilities that we need and is available without additional cost. It just made sense to try to use this part of the suite.
What other advice do I have?
On a scale from one to ten where one is the worst and ten is the best. I would rate Microsoft Intune as about a six. I am not totally impressed with the complexity of the rollout.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Intune
March 2025

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Sr. Microsoft Solution Architect at a tech services company with 1,001-5,000 employees
It helps restrict certain access to mobile devices. But, it is Samsung knox centric.
Pros and Cons
- "It helps implement conditional access policies to restrict mobile users from accessing potentially dangerous emails."
- "Intune should be much more granular in terms of supporting more Android cellular devices."
What is our primary use case?
Our primary use case for this solution is to implement conditional access policies to restrict mobile users from accessing emails until their devices comply.
How has it helped my organization?
Intune should be much more granular in terms of supporting more devices. It is mainly only supported for Samsung knox devices. If you want to restrict the user, and not to turn on the camera and such, most of the policies that I found were more supported only towards Samsung knox devices. But, some policies are supported for Android 4.0 operating systems. Most of these policies are only for Samsung knox. I wish there was more diversity regarding other Android devices. In our country, there are multiple vendors, such as: Samsung, Huawei and more. I would prefer other solutions if I'm implementing restricting the devices in terms of applying the policies.
What is most valuable?
It has many features, but the most prominent is that other mobile device solutions support more polices. Much more diversion is needed in implementing the policies in different kinds of devices. As I have worked, it has not supported too many policies for android devices. Every 3rd or 4th policy that was supported is for Samsung knox devices. So, most people prefer to use Intune if they want to implement conditional access policies to restrict customer exchange online or exchange user formats emails until their devices comply.
You can publish Apps on the devices and take inventory of the devices, but it's all about the companies who were interested due to implementing conditional access policies to restrict users. They want to restrict the users in order to access emails until their device is secure and then comply with the security policies of the organization.
What needs improvement?
Most of the customers expect that most of the policies will be there for Android, to implement the policies. Unfortunately, most of the policies that I found are for Samsung knox devices, that is specific to a device or specific to a vendor. That's why most of the customers have a hard time with Intunes, because most of the policies they see is for Samsung knox. They want Intunes to support Android devices. If it is supported by other Android devices, then it's very complicated because if you want it implemented, you have to use some custom equipment. There are a very limited number of policies that are applied, and all generate other devices like Samsung knox devices.
Most of the customers in the business do not use Intune because it doesn't support that much policy for Android. Here in Pakistan, most of the end users are using Android devices. Windows is out of the question. They don't use Microsoft mobile phones. Most of the popular devices are iOS, and the ultimate users are Androids. I think 80% of the users are using Android devices here and less than 20% are using iOS devices.
So, the customer is expecting to apply policy on Android devices and it's not generated specific to a vendor like Samsung knox, so they don't buy it, and they don't consider it.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Yes, it is a stable solution. There were a few stability issues, but most of us are happy with the stability of the solution.
What do I think about the scalability of the solution?
I do not think scalability is an issue.
How was the initial setup?
It was not easy, but not too complex. If an engineer knows what he or she is doing, then it is not difficult.
What's my experience with pricing, setup cost, and licensing?
The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to VMware Airwatch, and IBM MaaS360.
Which other solutions did I evaluate?
We considered VMware Airwatch and IBM MaaS360.
What other advice do I have?
From my experience if the requirement is to lock down the Android devices through Intune, then I should advise to look at the different policies that are available for Intune before doing the implementation. Because, if the policies do not meet the requirements of the organization to lock down the devices or to apply the policies on the devices, then it does not make any sense. So, for Android devices in particular, if you are implementing Intune then you should first look at the policies that are available in Intunes and then try to evaluate and do proof of concept.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior IT Field Support Specialist at a retailer with 10,001+ employees
The aspects I find most valuable are the managing the data and applications.
Pros and Cons
- "The aspects I find most valuable are the managing the data and applications. I can also restrict the users to install any applications. I can also wipe the data if the phone was missplaced or stolen. These are the basics for me."
- "I think there should be a better tracking of the cell phones used on the Intune."
What is our primary use case?
My primary use case for this solution is for MDM. We use it to manage our devices and phones. We want to make sure that data is not stolen from the devices of our staff. Staff members often bring their own devices to work, and we need to manage that.
What is most valuable?
The aspects I find most valuable are the managing the data and applications. I can also restrict the users to install any applications. I can also wipe the data if the phone was misplaced or stolen. These are the basics for me.
What needs improvement?
I would like to be able to track the phone. I am not sure this is a feature that is readily available.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
I find that this is a stable product and it is convenient for our business.
What do I think about the scalability of the solution?
I have no issues with scalability because I have already used it for our organization and we have it for around 40 phones, and it seems to be suitable for our needs.
How are customer service and technical support?
Until now, I have not really used the technical support.
Which solution did I use previously and why did I switch?
I have previous experience with VMware Airwatch. But, I find that the integration is better with Microsoft Intune because we are already using Azure as a domain. It is a much easier integration with the Microsoft products.
What's my experience with pricing, setup cost, and licensing?
I have no comment on pricing of the solution.
Which other solutions did I evaluate?
We have previous experience with VMware Airwatch.
What other advice do I have?
I would advise other colleagues to use Microsoft Intune.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Global ITdirector at Big Village
Helps with endpoint management, which includes security and compliance
Pros and Cons
- "We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."
- "We faced issues with macOS support. The product should have better inventory and asset management."
What is our primary use case?
We use the solution for endpoint management, which includes security and compliance.
How has it helped my organization?
We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere.
What is most valuable?
Microsoft Intune's most valuable feature is Autopilot.
What needs improvement?
We faced issues with macOS support. The product should have better inventory and asset management.
For how long have I used the solution?
I have been using the product for four to five years.
What do I think about the stability of the solution?
Microsoft Intune is stable.
What do I think about the scalability of the solution?
My company has 200 users.
How was the initial setup?
Microsoft Intune's deployment is straightforward.
What about the implementation team?
We did the deployment in-house.
What's my experience with pricing, setup cost, and licensing?
I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model.
What other advice do I have?
Microsoft Intune has improved access to devices for remote wipes. We can act quickly whenever someone leaves a company or a device gets stolen. It offers more visibility into our IT group.
The tool's cloud-focused availability has improved the organizational security posture. It has helped to save time. We can do a lot more with a smaller team.
I rate the product a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Engineer at a tech services company with 201-500 employees
Powerful, highly scalable, and good technical support
Pros and Cons
- "The technical support of Microsoft Intune is good."
- "I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune."
What is our primary use case?
When using Microsoft Intune our main focus was on Office 365. Our Azure Active Directory was only held up for users. When we had implemented the endpoint user management in our workstations in a cloud environment, then we started to use Microsoft Intune on an everyday basis, such as remote connection, deploying workstations, Autopilot, and deploying applications. It is a great tool.
Microsoft Intune is a cloud solution. For an on-premise solution, you have SCCM from Microsoft. However, it is old and it will be an obsolete tool soon. There are other solutions such as ManageEngine. Microsoft Intune tool is in the cloud and we can manage everything. You can manage Azure AD, Intune, and not only mobile hand devices, such as iOS or Android, the main focus is on workstations. This is what makes the solution powerful.
What needs improvement?
I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune.
For how long have I used the solution?
I have been using Microsoft Intune for approximately two years.
What do I think about the stability of the solution?
The stability of Microsoft Intune is great.
What do I think about the scalability of the solution?
Microsoft Intune is highly scalable. When you configure your network connection, there are a lot of firewalls and you can optimize your internet speed. Everything works great. You can tune up some repository sizes with Microsoft because if you have large applications, such as AutoCAD, when you upload the images to the cloud it takes some time and it needs more space.
We had four people in my company that used Microsoft Intune on approximately 100 systems.
How are customer service and support?
The technical support of Microsoft Intune is good.
Which solution did I use previously and why did I switch?
I previously used BEAM for client management from an American company and SCCM from Microsoft. Additionally, I used ManageEngine and Lansweeper. Lansweeper was a light tool with similar functionality. We use it in combination with TeamViewer.
How was the initial setup?
We have projects all over the world. It took us four months to implement Intune Microsoft Intune for approximately 100 clients in three countries. We implemented it in many locations, such as Germany in three cities, Croatia, and Bosnia, there is a total of 50 locations. Microsoft Intune is easy to work with.
The initial setup is not simple, you need a specialist to be involved that has the appropriate experience. This is not a solution where out of the box you run the executable file on your system and hit next, next, to finish the installation.
What about the implementation team?
Microsoft Intune requires specialists to implement the solution. We used an external team of two engineer specialists that was dedicated to the project. I helped too because I have experience in plant management.
What's my experience with pricing, setup cost, and licensing?
There is a license required to use the solution. If you're core users in Office 365, for example, you have Outlook email and E3 license, this is only email. You have to buy an EMS license to have Microsoft Intune. It is expensive.
What other advice do I have?
I would recommend the solution to others.
I rate Microsoft Intune a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution architect at a computer software company with 1,001-5,000 employees
Good management and control of mobile devices, scales well and is stable.
Pros and Cons
- "The performance of Microsoft Intune is good."
- "More integration with monitoring tools is needed."
What is our primary use case?
Basically, the Intune solution is to provide services for MDM and mobile application management. In addition, support or ticket to control Windows 10 devices is provided.
We provide this solution to our clients.
What needs improvement?
More integration with monitoring tools is needed.
For how long have I used the solution?
I have worked as a solution architect for Microsoft Intune, for the past six or seven years, and when you consider my overall experience, it is more than two decades.
On-premises is not absolute. You can integrate co-management, but you must first integrate with, ACCM. We are currently providing both solutions.
What do I think about the stability of the solution?
This is a stable solution. The performance of Microsoft Intune is good.
What do I think about the scalability of the solution?
Microsoft Intune can be scalable.
As a solution architect, I have more than 50 customers.
How are customer service and support?
I have not reached out to Microsoft's technical support. So far, we have not had to.
Which solution did I use previously and why did I switch?
I am also familiar with CyberArk.
How was the initial setup?
Intune is essentially a SaaS solution. Although Intune is a SaaS solution, it can be integrated with the ACCM. You can integrate a co-management solution in two modes, or you can integrate only the cloud. As a result, the cloud is mostly used by small and medium-sized businesses. However, for enterprise customers, we must use co-management, the team, the ACCM, and Intune.
Maintenance isn't that based on the volume. For example, if you want to go with 500 devices, you need to size the people accordingly. If you want to implement 5,000, 10,000, one lakh, or one million people, you must size the people accordingly. As a starting baseline, we need to assign one person to manage every 5,000 devices.
What's my experience with pricing, setup cost, and licensing?
Every customer used to purchase licenses based on their needs.
They used to buy a license as part of a package, possibly on a yearly basis, but they never went for pay-as-you-go, but they used to buy for a year, three years, or something like that.
What other advice do I have?
Intune is the best, in my opinion. CyberArk is primarily used for identity purposes. For example, if you want to protect your password, enable local administration, or enable the lapse solution, CyberArk was the best tool at the time. However, if you want to manage your mobile devices as well as your Windows 10 devices, Intune is the best option.
Both goals are completely different. If you want to manage and control your devices, Intune is the best option.
I work with Microsoft technology. I always strongly recommend Intune.
I would rate Microsoft Intune a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Technological at Medxcel
Integrates with Apple and is easy to manage
Pros and Cons
- "I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."
- "The product needs to upgrade itself when the server is overloaded."
What is our primary use case?
We are moving from our parent company's tenants to our own, using the product to manage devices.
What is most valuable?
I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID.
What needs improvement?
The product needs to upgrade itself when the server is overloaded.
For how long have I used the solution?
I have been using the product for a month.
What do I think about the stability of the solution?
The product is very scalable.
How are customer service and support?
We have weekly calls with the Microsoft team, who are very attentive.
How was the initial setup?
Our parent company makes the deployment process very complex by using non-Microsoft tools.
What about the implementation team?
We rely on a vendor team to complete the deployment.
What other advice do I have?
The product is easier to manage and integrates with our ecosystem. It has made our organizational security posture simple. We can leverage the security policies in Azure and create our policies in MDM. I rate it a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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