Microsoft Intune Reviews

I'm a senior information security analyst and a customer of Intune. 

Before having Intune, we didn't have the capability to have computers wiped. I couldn't manage the operating system from a central location and wasn't able to deploy policies and verify software updates. It's helped with software update needs, operating system version update needs, and security policy enforcement.

The support is excellent for this solution and the configurations are a good feature. 

There are some enrollment features that could be improved, possibly some other tools that do almost the same job with alternative ways to enroll the device. Intune doesn't have those features. Additionally, I think they could try to invest more on macOS devices making it more manageable, and making the management more accurate. A solution like Jamf, for example, gives you the greatest capability - more capability on management, on policy enforcement, wiping devices, locking devices, and many other things. This is the main reason I'm not using Intune for all the contractors now and the reason we're planning to have Jamf implemented at the beginning of 2021.

If they could improve the support on the macOS devices, it would be great. Then we wouldn't need to buy Jamf. I'm not sure it's possible because of the relationship the enterprise has with Apple, but if they could improve the macOS management, that would be great. 

I've been using this solution for about two years. 

The solution is very stable, we don't have any problems with the platform itself. We had a problem a few weeks ago with the whole Azure provider system which affected not only Intune, but most Microsoft services. This was the biggest problem I've had with Intune, no problems with the platform or instabilities.

I'm not able to scale because of the issues with macOS management. We really have some needs here that Jamf Pro covers more efficiently than Intune does. We are trying to work it to have Intune on Mac systems, but we need to install something extra to make that work. We were looking for a more transparent tool in order to get this enrollment done by a central console, and not have to install other tools on the computers. Jamf does that, so we essentially don't need to install any kind of tool. You just need to enroll your device using a URL and it's done. Scalability in relation to the entire Windows or Android or iPhone environments can be done without a problem. We have around 2000 computers. In my previous job we had 55,000 PCs, and they were all Windows.

We had four analysts working on implementation and we now have two people dealing with day-to-day maintenance. For now, we won't continue installing Intune on macOS. We'll just keep them on Windows, Android, and iPhone and we'll go through the macOS with Jamf Pro.

With Microsoft, everything is on the community and easily accessible. Jamf Pro also provides a very, very, good support team. They have engineers, and depending on the support you buy or the support agreement you make with them, you can have a personal engineer working with you 24/7. Both tools have very good support teams.

It's really simple to implement Intune. Everything is already deployed on the cloud and you get everything you need. If you have a Windows 10, you can perform this connection from the Windows control panel and it's quite easy. We are now working to get the Android and iOS cell phones enrolled as well. We are on a pilot right now for macOS. Computers running macOS are already in a pilot period. We're just verifying that everything works well. We're also proceeding with the implementation for the macOS computers as well. Deployment took one or two weeks and I did it myself. 

In Brazil, we need a partner to get a license. The partner communicates with Microsoft and provides us with the license. We have a monthly contract which is paid annually and we have a three-year contract with Intune. 

If you have a complete Windows workstation environment, Intune is fine. But if you have a mixed environment like I do, running Windows and Mac, Jamf Pro is the best tool to manage an Apple environment. The reason we chose Jamf is because it integrates to Intune. In a single panel you can have all the inventory you need, either from Mac computers or Windows computers, because they send the information to the Intune platform. This was the main reason we chose Jamf.

I would rate this solution a nine out of 10. 

We use Microsoft Intune to deploy the software to Windows and iOS for the campus and to isolate any intrusion.

We can centrally control the software and the settings of the devices on the multi-platform using Microsoft Intune.

The most valuable feature of the solution is compliance. We have one MDM that works with Windows, iOS, and Android.

Microsoft Intune has a latency response time issue. The latency has room for improvement.

iOS devices have certain features that are not supported, which is not beneficial for end customers in terms of open deployment and device control.

I have been using Microsoft Intune for around three years.

Microsoft Intune remains stable if it is deployed correctly.

Microsoft Intune is scalable.

The initial setup is not complex. We started by setting up the environment on the cloud, then configured the devices and profiles. However, certain aspects of the deployment required the assistance of engineers.

The implementation was completed in-house.

I give the solution a seven out of ten.

We used Microsoft Intune because it is the only solution that can also support iOS.

In cases where a device encounters compatibility issues or technical problems preventing it from receiving the MDM profile, maintenance may be required. The maintenance is acceptable.

I recommend the solution to others.

It's usually used for managing mobile devices, such as Android and iOS, for application deployment, for securing the device landscape, and for making sure all devices are compliant.

Help Desk engineers don't need to spend a lot of time enrolling new devices. In the past, you had to do that by using a complete infrastructure on-premise, or if you wanted to do it by hand, you had to go through every device. You had to install Windows, configure it to set security, etc. Intune does that automatically for you. It saves a lot of time.

There are so many features, but Windows Autopilot is one of the features that are very valuable for most customers. Personally, I like most of the aspects of Intune. I've been working with it for about 10 years. I'm a Microsoft MPP for the Modern Workplace. I like a lot of features. There's no one particular part of Intune that is the best for me. It has developed into a very mature product. About 10 years ago, it wasn't a very good product, but now, Intune is a very good mobile device management platform.

There should be more support for macOS. Even though macOS is supported by Intune and Microsoft is working very hard to get more features into Intune to manage macOS, that's one thing they can give a lot more attention to.

I've been using Microsoft Intune for about 10 years.

It's stable. There are issues once in a while, but they are not worth mentioning.

It's very scalable. It's deployed across multiple endpoints. My customers vary, but there are between 50 and 15,000 endpoints.

I do have experience with Microsoft technical support, and I'm happy with it. I'd rate their support an eight out of ten.

Positive

I've migrated from other platforms to Microsoft Intune, but I've not used any other similar solution.

It's a cloud solution. The cloud depends on the customer, but Microsoft Intune is a cloud solution serviced by Microsoft. My customers have various cloud environments. It could be a hybrid, public cloud, or private cloud. It depends on the customer.

It's quite straightforward to deploy it, but configuring it and doing it right is something else. The deployment duration varies. Some customers have 100 devices and others have 10,000. It depends on the landscape of a customer. Even though nothing changes technically, it's more difficult to move large enterprise organizations to a mobile device management platform.

The number of people required depends on the qualifications of the person who is deploying Intune. Intune can be deployed by one person. 

Its maintenance depends on the company. If you have a very big landscape with tens of thousands of devices, you want to have more engineers monitoring Intune and configuring. If it's a smaller environment, you can manage it with one or two people.

The ROI has been in terms of time savings.

It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra.

I did have a look at other options, but I'm a Microsoft specialist, so it's a Microsoft-first sort of policy. If Microsoft can do it, I'll do it with a Microsoft product.

Get yourself well-informed. Talk to a specialist who can help you out with deploying Microsoft Intune.

I'd rate Microsoft Intune an eight out of ten.

We use it to manage our mobile phone in the business, and we also use it to manage our Windows PCs.

It's managed through our IT company, so they have the latest version. I have admin access to it, but I haven't had time to be in the portal so much.

We have one person based abroad, and it was a lot easier to get him standardized than it would be if we had to get his computer shipped down and configured that way.

For our office workers who are not based in Norway, when we order the PC, we can do some of the settings for them. These are standardized settings. We can set them up exactly as they are in Norway so that they're the same. 

The reports that are generated aren't so great. They don't give a lot of meaning so far, but that could be down to user knowledge than the actual reporting side of things. I'm not a big user of it, but I was a bigger user of MaaS360, and we used to be able to run weekly and monthly reports. In the case of any deviations. we'd get a warning immediately. That's not so easy to do or to get in place for Intune. This could be just a user issue, but when I compare both, that's the only thing that's lacking for me.

I have probably been using it for eight months.

So far, we have had no issue. We only have an installer for one user abroad, and he hasn't had any issues. It is stable there, and the phones also work fine. 

It is scalable. We can add more users, and there are no extra costs.

We're probably not the best users of it. We have one person based abroad, and we are probably going to have more.

We go to our own IT support, and they contact them. I'm not familiar with the deal that they have. They're a big IT team over here. They probably have an agreement, and they're prioritized in the queue for Microsoft Intune. There has been no downtime, and we haven't had any issues so far.

We've switched over from MaaS360 to Intune. We took the decision that Intune is better for Windows and IBM products.

I personally preferred IBM. I always outsourced the IT, but I preferred IBM. I liked the interface with IBM. I like being able to push out and seeing which updates were not available and which ones had to be pushed out. It was a lot easier to use. So, I preferred IBM, but I'm not really using Intune. It's outsourced to our IT.

It was quite extensive, and it took a few days for them to set it up.

We have outsourced IT for it. They did it themselves.

It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10.

There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs.

I would advise setting aside the relevant time because it is time-consuming. It probably needs to map to all your devices so that you have a proper overview of all different applications that are needed on PC and mobile. I wasn't really involved in the migration. So, I only know what they needed, and from their side of things, I had to gather the information based on our MaaS360 database.

I would rate it a seven out of 10.

We're using it for endpoints or mobile devices. We are mainly using it for endpoints. For mobile devices, we are mainly using Workspace ONE.

The key benefit of Intune is its integration with the Microsoft ecosystem. 

Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is. 

I have been using this solution for about three years. I use it on a weekly basis.

I didn't have any issues.

It is easy to scale. Getting used to using it instead of SCCM is an interesting shift because you don't manage policies the same way. There is a difference, so the scale of that is also interesting to address.

We probably have more than a hundred users.

Their tech support is decent. Sometimes, getting to your first contact can take a little bit longer, but after that, it's pretty good.

Previously, we were using Workspace ONE, but it was cost-prohibitive. We moved because of Microsoft's ecosystem. It was a business decision. The integration of the systems made it easier to stay with something like Intune.

It's not trivial, but it's okay. It's not too complicated. You do have to make sure you read your documentation, and you get an idea of what you're trying to do.

It's reasonable. They're not giving it away, but it's reasonable.

If you can get help from Microsoft or if you can use the fast-track process, it would definitely be worth your while.

I would rate it a seven out of 10.

I work for a company as an administrator for Office 365, and I use Microsoft Intune in this capacity.

We implement this solution in conjunction with Microsoft IIS.

It is an enterprise mobility tool that is used for mobile application management and mobile device management.

This product allows us to restrict users who have access to the system, or to Office 365. We have to enroll the devices and give the users rights as directed by our management or security department.

The interface is friendly and well organized.

The security features should be improved.

I have been working with Microsoft Intune for two years.

We have more than 1,000 employees in the company, and there are about 500 users for this solution. Typically, it is used by managers and higher-ups.

We have not yet had to open a support case with Microsoft. To this point, we have solved any problems ourselves. As such, technical support has not been a concern.

We did not use another similar solution prior to Intune.

The initial setup is not complex.

The length of time required for deployment depends on the number of people in the environment. It also depends on how adopted people are with this type of technology. Six months is enough to complete a full deployment.

Some of our deployments are on-premises, whereas others are on the cloud.

Our in-house team was responsible for deployment. Based on our license, we have the option to engage with a partner but we haven't used them.

When it comes to security solutions, it is difficult to calculate the return on investment. This is because it is somewhat like car insurance, where car buyers are protected if something happens. If there are no incidents then you don't see it but you're still protected.

This cost is approximately $30 USD per user per month.

This product is included with our Microsoft 365 E3 subscription.

My advice for anybody who is looking into this product is to try it before they buy it. Microsoft offers a program that allows them to do this.

I would rate this solution a nine out of ten.

The most important part is that they're fast in implementing and integrating with the Windows operating system, as well as how it integrates with other Office 365 products.

There is no option to do end-to-end macOS management. The second thing is that the actions or policies don't get applied immediately, so there should be much faster way of implementing the policies. If you wanted to implement some actions on the device, it doesn't happen very quickly. 

I'd also add more flexibility with the mobile device management part of it. At the moment, it's very limited compared to other MDM providers, so there should be more options.

I've been using it for four or five years.

Intune is quite stable.

Microsoft's technical support isn't very good. They're very slow in responding. You get a response, but the problem is if you have an issue with a feature or a critical bug, the response is very slow.

It is very easy to set up compared to other MDM products.

I would rate this solution an eight out of ten. 

• Mobile Device Management for all 3M corporately owned mobile devices and BYOD iOS devices.
• Mobile Application Management for all 3M Mobile Applications, internal and external.

Much easier installation than previous MDM solutions at 3M, including Good For Enterprise and SAP Afaria.

Conditional access has helped 3M tailor and enforce our security policies in the mobile space.

Microsoft Intune lags market leaders, such as Apperian, in its MAM capabilities.

Intune lags all of its competitors in terms of report generation.