Microsoft Intune Reviews

I work for a company as an administrator for Office 365, and I use Microsoft Intune in this capacity.

We implement this solution in conjunction with Microsoft IIS.

It is an enterprise mobility tool that is used for mobile application management and mobile device management.

This product allows us to restrict users who have access to the system, or to Office 365. We have to enroll the devices and give the users rights as directed by our management or security department.

The interface is friendly and well organized.

The security features should be improved.

I have been working with Microsoft Intune for two years.

We have more than 1,000 employees in the company, and there are about 500 users for this solution. Typically, it is used by managers and higher-ups.

We have not yet had to open a support case with Microsoft. To this point, we have solved any problems ourselves. As such, technical support has not been a concern.

We did not use another similar solution prior to Intune.

The initial setup is not complex.

The length of time required for deployment depends on the number of people in the environment. It also depends on how adopted people are with this type of technology. Six months is enough to complete a full deployment.

Some of our deployments are on-premises, whereas others are on the cloud.

Our in-house team was responsible for deployment. Based on our license, we have the option to engage with a partner but we haven't used them.

When it comes to security solutions, it is difficult to calculate the return on investment. This is because it is somewhat like car insurance, where car buyers are protected if something happens. If there are no incidents then you don't see it but you're still protected.

This cost is approximately $30 USD per user per month.

This product is included with our Microsoft 365 E3 subscription.

My advice for anybody who is looking into this product is to try it before they buy it. Microsoft offers a program that allows them to do this.

I would rate this solution a nine out of ten.

We use Microsoft Intune for mobile device and desktop management, more properly referred to as endpoint management. 

I cannot think of any particular features which I consider to be most valuable. 

I have not come across any bugs or glitches as yet. Microsoft M365 boasts phenomenal reliability and stability. 

The solution is easy to scale.

I had several questions for tech support while setting up the policies. They answered these quickly. 

Prior to Microsoft Intune we used IBM MaaS360, but switched because the interface and configurability is horrible.

We did not encounter issues with the deployment. 

The price is very reasonable.

The solution is totally cloud-based.

I would guess that our entire staff is using the solution, numbering 20,000. 

My advice to others is that they do their due diligence before going with the solution. But, I would say that it is at the top of the list when it comes to the competition. I believe that it is actually in Gartner's top quadrant at the moment for mobile device management. 

The solution's integrative abilities are fine. 

As no solution is perfect, I rate Microsoft Intune as an eight out of ten.

We use it for proposing solutions to customers and for co-management of the end-user devices, as well as for unified endpoint management. We also use it for mobile device management.

Internet-based access with security is what I have found to be most valuable.

It is also a stable and scalable solution. We have not had any issues with technical support as well.

The initial setup is straightforward too.

Currently, for a new customer or when a device refresh occurs, I can introduce Microsoft Intune as a unified endpoint management solution. However, for an existing customer who has an SCCM it would need to be upgraded to an MECM first before I can introduce Microsoft Intune.

Microsoft even recommends it as a co-management solution because even if I need to go for UVM as a unified endpoint, I need to rebuild all the missions, which is not practical. So, they need to look into it and provide an easy and flexible moment to UEM.

I've been dealing with Microsoft Intune for at least fours years.

Stability-wise, it is good and stable.

It has very good scalability.

We have had no issues with technical support.

The initial setup is easy. Deployment usually takes around eight weeks of time, including pilot testing. We do requirement gathering, designing, and building, so it takes us a minimum of eight weeks.

From a solution perspective, I always recommend that you go for it. From a scalability aspect and on managing the devices over the internet and ensuring that the security of the devices for customers is always taken into account, we always recommend to Microsoft Intune.

On a scale from one to ten, I would rate this solution at nine.

The solution can be primarily used for mobile management. We're using the solution to enroll Windows 10 devices.

The policies on the solution are very good.

The process of enrolling devices is a useful aspect for us.

The features that allow us to control the devices are helpful.

The initial setup is not hard at all.

Technical support, in general, has been quite helpful.

We've found the configuration capabilities to be quite good.

So far, the solution is fast and has an intuitive interface.

The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time. They should be getting better in the application input on that platforms. It's an aspect that could use some improvement.

Other than that, I can't recall the solution lacking any features. Overall, we've been happy with the offering.

I've used the solution in the last 12 months. We've been using it for one year, more or less. It hasn't been a very long time just yet.

The stability of the product is quite good. there are no bugs or glitches. It doesn't crash or freeze. The performance is reliable. 

We do plan to increase the use of the solution over the coming year. Our intention is to scale a bit. We don't plan on switching products anytime soon.

I've dealt with technical support in the past, and I'm quite satisfied with them. They are knowledgeable and responsive. I have no complaints.

We did not previously use a different solution. We've only ever used Microsoft Intune for these current use cases.

We found the initial setup to be quite easy and straightforward. It's not complex. If a company wants to set it up themselves, they shouldn't have an issue doing so.

The deployment didn't take very long. It was a pretty quick process overall. 

I can't speak to any aspect of the pricing. It's not something I handle. I don't deal with licensing and therefore don't know if it is expensive or reasonably priced.

I've been testing the solution. I'm a customer and an end-user. My company does not have a business relationship with Microsoft.

In general, I would rate the solution at an eight out of ten. We've been happy with the capabilities overall.

Our primary use case is using Microsoft Intune MAM, which is the mobile application management. We are using basically it for application management type needs.

We are using a model for productivity through Microsoft Intune. For example, we are using Microsoft Themes to share all our contents and we connect that with Skype. We also use the Microsoft PowerApps, to help developer apps on a mobile. All of these functions are managed by the Microsoft Intune. 

One of the most valuable features is the overall UI. It's really easy to access, so user interface is very good. Secondly, the enrollment is a nice feature. It is easy to move into the Intune company portal with minimal steps to do so.   In addition, the storage solutions are a nice feature that can be used together with other Microsoft products such as OneDrive and SharePoint. A nice sidebar feature of this is that you can actually restrict the people to mark or store data inside a device and you can bound them to store it in only a white drive and then you can an create an overall encryption around that. For other companies you need to use a container, but not with Microsoft.

I think that in the future Microsoft Intune should have an EMS (Enterprise Mobile Security) feature added. 

Yes, there are a couple of issues with stability. The issues have to do with adoption. Also, organization has to change. 

Our company has not quite reached a level where this is an issue. 

Technical support is good. They have a free kind of support ecosystem, one is the premium support and one is the channel support. In both the ecosystems, the response is, good. Obviously,  if you have the premium support, you get a response within a shorter amount of time.  But I have found that even if you're doing the standard support also, you will get an immediate response. So, overall, the support is very good. For now there's no challenges coming from the technical support.

It is really easy to integrate and manage all Microsoft products with Microsoft Intune.

There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products. 

The solution is deployed on cloud.

Autopilot is a great feature. Most users are looking for zero-touch deployment. 

There are many things that could be improved in Microsoft. Reporting and troubleshooting for the application deployment could be better. It's very difficult to understand. 

It's also very difficult to monitor where exactly the error is and the kind of scripting we're trying to deploy. PowerShell scripting is even getting a delay compared to other applications or policies. Usually if we deploy the configuration profile, there is an immediate sync and it will be applied to the devices, but it's not happening on PowerShell. This is an apparent option for PowerShell that is not working properly, so that again needs to be rectified. The reporting is a major drawback in Microsoft in Intune. They're not properly reported on the console.

I have about seven years of experience with Microsoft. I have been working with Intune for the past four years.

The solution is stable, but the reporting steps could be improved. The product has been released for more than six years, but some complete information is required.

The solution is scalable.

Technical support is very active. We used to interact mostly with Microsoft, so we had a lot of issues from the Intune side, so we were often troubleshooting steps. The technical side is pretty good. Whenever it's required, they will immediately schedule a call. I would give them a 9 out of 10.

Initial setup is of average difficulty. It requires a lot of people. We need to have an Azure AD license, so some AD integration is required. A kind of firewall is included.

In Jamf, it's not like that, so we have a single console and we can implement it. But here, we have multiple because it can be integrated and co-managed. I can't say it is very easy to deploy. For very small-scale industries, then it's definitely easy if you have minimal user devices or user IDs. If you're looking to deploy the solution on a corporate-level, and if they have multiple tenants, in that case, it is definitely complex.

If you are looking for it to be co-managed, there'll be an SCCM and an AD team. Otherwise, one or two engineers is fine for Itune.

I would rate this solution 7 out of 10. 

If you are working as a SME, anybody can do the major part of troubleshooting and configuration. Even someone who isn't certified will be able to do the configuration and implementation part. Logs are required to troubleshoot.

Intune is the best tool going forward because everyone is moving to the cloud. If you have a cloud environment, it will be easy for a service provider to provide support. The solution can also be easily integrated to other tools.

There are so many additional features included in Intune that it's very easy for the users, corporate, and for companies to manage the devices. Even if the device is out of office, even if it is not domain-joined, it will be easy for us to manage for the client, or for the companies to manage it.

We use it to manage our mobile phone in the business, and we also use it to manage our Windows PCs.

It's managed through our IT company, so they have the latest version. I have admin access to it, but I haven't had time to be in the portal so much.

We have one person based abroad, and it was a lot easier to get him standardized than it would be if we had to get his computer shipped down and configured that way.

For our office workers who are not based in Norway, when we order the PC, we can do some of the settings for them. These are standardized settings. We can set them up exactly as they are in Norway so that they're the same. 

The reports that are generated aren't so great. They don't give a lot of meaning so far, but that could be down to user knowledge than the actual reporting side of things. I'm not a big user of it, but I was a bigger user of MaaS360, and we used to be able to run weekly and monthly reports. In the case of any deviations. we'd get a warning immediately. That's not so easy to do or to get in place for Intune. This could be just a user issue, but when I compare both, that's the only thing that's lacking for me.

I have probably been using it for eight months.

So far, we have had no issue. We only have an installer for one user abroad, and he hasn't had any issues. It is stable there, and the phones also work fine. 

It is scalable. We can add more users, and there are no extra costs.

We're probably not the best users of it. We have one person based abroad, and we are probably going to have more.

We go to our own IT support, and they contact them. I'm not familiar with the deal that they have. They're a big IT team over here. They probably have an agreement, and they're prioritized in the queue for Microsoft Intune. There has been no downtime, and we haven't had any issues so far.

We've switched over from MaaS360 to Intune. We took the decision that Intune is better for Windows and IBM products.

I personally preferred IBM. I always outsourced the IT, but I preferred IBM. I liked the interface with IBM. I like being able to push out and seeing which updates were not available and which ones had to be pushed out. It was a lot easier to use. So, I preferred IBM, but I'm not really using Intune. It's outsourced to our IT.

It was quite extensive, and it took a few days for them to set it up.

We have outsourced IT for it. They did it themselves.

It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10.

There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs.

I would advise setting aside the relevant time because it is time-consuming. It probably needs to map to all your devices so that you have a proper overview of all different applications that are needed on PC and mobile. I wasn't really involved in the migration. So, I only know what they needed, and from their side of things, I had to gather the information based on our MaaS360 database.

I would rate it a seven out of 10.

We use Microsoft Intune for match management for the more than 1,000 computers we have in our organization.

Before using Microsoft Intune we were having trouble when people were not coming to the office and they were working from remote locations. We did not have any control over their devices. Since the introduction of Microsoft Intune, we have had the problem completely taken care of. 

Right after we started using Microsoft Intune we were stuck with this pandemic of COVID-19, and 100% of the users were working from home. It was a good thing we started using it at that time, we were able to do the patch management even though 100% of the workforce were sitting at home.

We have a lot of on-premise server policies which we were struggling with because users get authenticated on the company network, but some elements would not take effect. However, with the implementation of Microsoft Intune, we do not have that problem anymore because the user only needs to be connected to the internet. They will get all the policies that we configure on a global scale.

These are the main areas that have changed the way we do administration tasks on the devices. Additionally, we have control over the applications, such as Mobile Application Management (MAM), we can control how the user can share the company data which we did not before. They could previously install a certain email application on their phone and then they could share it with anyone, but now we have the control; we can restrict it and we can even restrict the applications that they can use. We can stop them from sharing things on WhatsApp. We can only apply limits to the Microsoft platforms, such as Teams and Outlook.

The solution is easy to use.

The solution could improve its flexibility.

I have been using Microsoft Intune for one year.

Microsoft Intune is stable.

The solution is scalable.

We have approximately 1,200 users using the solution and for the operators or managers using the solution, we have approximately 15.

The support is satisfactory.

I have used ManageEngine Desktop Central and SCCM. When comparing SCCM to Microsoft Intune, when we used SCCM we had more control and visibility on what we deployed. There are certain cases where you do not want to deploy something. For example, there are security updates or quality updates that could have bugs or glitches that you see around the world. Another example is, every second Tuesday Microsoft patches will be released and you hear that some of them can have bugs or glitches, we can take them off the list and not proceed with that particular patch. This was possible in SCCM because you can select whatever patch you want before deployment. However, in Microsoft Intune that is not possible because Microsoft releases it across the world as one data piece. You do not have control over whether to select it or not, we have to accept it.

ManageEngine Desktop Central is very similar to SCCM, you can select what updates or patches you want. If you do not want one patch you do not have to select it. 

We migrated all the services to Microsoft platform cloud architecture. We went with Intune for the patch management, but we do have ManageEngine Desktop Central, which is capable of doing patch management.

The installation of Microsoft Intune was not difficult, it was smooth. Once it was set up it was up and running, we only had to configure the policies. Integrating was easy with Active Directory.

I did the implementation of the solution myself. We have a team of four to five that do the deployment of the solution.

There is a license needed to use the solution and we are on an annual license.

I would recommend this solution to others.

I rate Microsoft Intune an eight out of ten.