The primary use case is managing mobile devices and applications. It really answers the question of managing BYOD end-point devices.
Cloud Solution Specialist at a tech vendor with 501-1,000 employees
Integrates with the entire Microsoft ecosystem
Pros and Cons
- "...Intune itself integrates with that entire Microsoft ecosystem. As an individual product itself, it's okay. It holds up. But when you start saying "I've bought this as part of a wider solution, as a company we are going Microsoft throughout," then it makes more sense to have Microsoft Intune... so you have that single dashboard."
- "I would like to see micro VPN. I like the way that some of the other providers have done something similar where, as you open that app on an end-point device, it creates a micro VPN straight into your device, which is quite a nice little feature. Also, Microsoft Intune relies heavily on its fellow products in the suite. It would be nice if Microsoft Intune could stand on its own two feet."
What is our primary use case?
How has it helped my organization?
The benefit is the way it integrates with the entire Microsoft ecosystem. If you're a company that has a bit of this, a bit of that, and a bit of everything else, then Intune probably doesn't hold up so well. But if you say, "We're going down the path of Microsoft's strategy, we believe in what Microsoft is doing as a cloud provider," then Intune, as far as security and managing end-point devices and managing everything, brings in the story quite nicely.
What is most valuable?
When a customer asks me about the most valuable features, one is that Intune itself integrates with that entire Microsoft ecosystem. As an individual product, it's okay. It holds up. But when you start saying "I've bought this as part of a wider solution, as a company we are going Microsoft throughout," then it makes more sense to have Microsoft Intune, because it plugs into Azure AD Premium, it plugs into Information Rights Management, it plugs into Windows Defender, so you have that single dashboard. It also has an integration with System Center which means again, from a single pane of glass, I can manage everything.
I believe they've just released a Mac OS support so that's great. And it has its own sandboxing.
What needs improvement?
I would like to see micro VPN. I like the way that some of the other providers have done something similar where, as you open that app on an end-point device, it creates a micro VPN straight into your device, which is quite a nice little feature.
Also, Microsoft Intune relies heavily on its fellow products in the suite. It would be nice if Microsoft Intune could stand on its own two feet.
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What do I think about the stability of the solution?
The stability is better than it was. It's brilliant. It's a lot better than it was about three or four years ago. Four years ago, you wouldn't even have considered it as an MDM solution. Now, it's in the top-right quadrant.
What do I think about the scalability of the solution?
The scalability is there. Microsoft has always said it's for SMB, public sector, and enterprise users. It needs to be there because, if you look at some of the bigger organizations using Office 365 and Microsoft 365, it's got the scalability.
What other advice do I have?
My advice would hinge on what your strategy is. It comes down to: If you're using Citrix then Citrix ZenMobile makes more sense. But if you've got a Microsoft strategy and you're looking at Microsoft security and you're looking at buying into the Microsoft cloud strategy, then Windows Intune is a very viable solution.
For me, the most important criteria when selecting a vendor depend on what is it I'm trying to achieve. I always want to check:
- where it ranks in industry reviews
- for the features that I'm looking for
- pricing.
For example, I may have a product that's brilliant and is amazing and does 120 things, but costs $10 per month; if I only need two of those features and I've got another product that has only those two features and it only costs $2 per month, I'd rather go for that.
I would rate Intune at about a nine out of 10 because it has come a long way, it is continuing to be developed, and I can see it as part of Microsoft's wider vision. It's not 100 percent there but it's getting there. The fact that you can now plug Intune into third-party products is fantastic.
Disclosure: My company has a business relationship with this vendor other than being a customer: Licensing Service Provider.

IT Manager, Applications at a pharma/biotech company with 1,001-5,000 employees
Conditional access has helped us enforce our security policies in the mobile space, however it lags behind competitors in MAM capabilities
Pros and Cons
- "Conditional access has helped us tailor and enforce our security policies in the mobile space."
- "Intune lags all of its competitors in terms of report generation."
- "Microsoft Intune lags market leaders, such as Apperian, in its MAM capabilities."
What is our primary use case?
- Mobile Device Management for all 3M corporately owned mobile devices and BYOD iOS devices.
- Mobile Application Management for all 3M Mobile Applications, internal and external.
How has it helped my organization?
Much easier installation than previous MDM solutions at 3M, including Good For Enterprise and SAP Afaria.
What is most valuable?
Conditional access has helped 3M tailor and enforce our security policies in the mobile space.
What needs improvement?
Microsoft Intune lags market leaders, such as Apperian, in its MAM capabilities.
Intune lags all of its competitors in terms of report generation.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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April 2025

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IT-Support at commtelnetworks
Deploying VPNs and other devices to our machines is seamless
Pros and Cons
- "We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to to this through Intune."
- "The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."
What is our primary use case?
I use Intune to manage all the organization's PCs.
How has it helped my organization?
We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to do this through Intune.
What needs improvement?
The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose.
For how long have I used the solution?
I have used Intune for about two years.
What do I think about the stability of the solution?
Intune is stable.
What do I think about the scalability of the solution?
Intune is scalable.
How are customer service and support?
We purchased our licenses locally. We contact the reseller when we have support issues, and they contact Microsoft support. We've only needed to contact them once or twice.
How was the initial setup?
Deploying Intune isn't easy, but it isn't too complicated. Someone with two or three years of experience can do it. I completed the initial installation quickly, but migration took a long time because it's a manual process. We deployed Intune in-house with only two people.
After deployment, Intune doesn't require any maintenance. It's a cloud solution, so Microsoft is responsible for maintaining it. However, we need to handle any tenant-level configuration.
What's my experience with pricing, setup cost, and licensing?
Intune has somewhat of a monopoly. There aren't many alternatives for this kind of solution, so we have to pay what they're asking. Still, I think it's reasonable.
Which other solutions did I evaluate?
We are primarily using Microsoft products, so our options were Google Cloud or Intune. We decided that it was better to go with Intune because the learning curve would be steeper with Google.
What other advice do I have?
I rate Microsoft Intune eight out of 10. We have never faced any serious issues with Intune. My advice to future users is to plan before you deploy or migrate.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Solutions Engineer at a tech services company with 51-200 employees
Provides the confidence to centrally manage policies for security, and is fairly portable for customers who are already involved in the Microsoft stack
Pros and Cons
- "It allows our clients to have the confidence to centrally manage policies for security. It helps them in securing the organization from a technology aspect."
- "Its configuration is fairly complicated. You have to do quite a bit of discovery to be able to deploy it for a customer. You have to ask them a lot of questions. So, its initial deployment is the biggest challenge. They should make it easier to deploy with the use of Wizards or something else. During the deployment stage, there could be profiles for the customers who are particularly wanting to use certain feature sets of Intune."
What is our primary use case?
Its primary use case is mobile device and workstation management.
It is a platform, so there is not really a version per se.
What is most valuable?
It allows our clients to have the confidence to centrally manage policies for security. It helps them in securing the organization from a technology aspect.
It is scalable, and it is fairly portable for customers, particularly for those who are already involved in the Microsoft stack.
What needs improvement?
Its configuration is fairly complicated. You have to do quite a bit of discovery to be able to deploy it for a customer. You have to ask them a lot of questions. So, its initial deployment is the biggest challenge. They should make it easier to deploy with the use of Wizards or something else. During the deployment stage, there could be profiles for the customers who are particularly wanting to use certain feature sets of Intune.
For how long have I used the solution?
I have been using this solution over the past year and a half.
What do I think about the stability of the solution?
Its stability is pretty high. Once you get it deployed, it typically works pretty well. You might have the occasional snafu, but overall, it works pretty well.
What do I think about the scalability of the solution?
There are no issues with scalability. It is cloud-based, and we've not seen any issues or limitations regarding scalability.
We have a handful of clients who use Intune. We're seeing more and more adoption. It's not widespread yet, but it's growing. We look for opportunities where this is a good fit for the customer.
We've had organizations as small as 20 to 25 users. We've had organizations with 200 to 300 users. It is used across the board.
How are customer service and support?
We haven't had to use technical support, so it'd be hard to evaluate that.
Which solution did I use previously and why did I switch?
There are some customers that have switched from other products, and typically, it's because they just couldn't get the other product to work. Miradore is one in particular that many of our customers had, and I like them
How was the initial setup?
Its initial deployment is probably the biggest challenge. It is complex because Intune encompasses so many features and things that you can do with it, and it is so broad in scope. There are a lot of different things you can do with it, and there are a lot of different ways in which you can deploy it, which makes deploying it for a particular customer's environment complicated. It takes some time. I would rate it a three out of five in terms of the ease of setup.
We've had deployments that took weeks. We've had some simpler deployments that took days. So, it varies. The product is so big, and it encompasses so much. So, it depends on what the customer is implementing. One of our most recent customers wanted to use it for a lot of things. So, it was pretty complex. It took us time to get all the devices onboard and registered and so forth.
We might have multiple people working on a deployment, but that doesn't mean it takes that many. Overall, it doesn't take that many people to deploy it, but it typically takes a higher technical level person to deploy. You don't need a bunch of folks, but they have to really know what they're doing.
What was our ROI?
I don't have any statistics, but from a qualitative assessment, there is absolutely an ROI. Customers on Intune seem to keep it and be happy with it. It does offer significant security advantages for customers. We've seen customers really happy with the product once it is up and deployed.
What's my experience with pricing, setup cost, and licensing?
Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it.
Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception.
What other advice do I have?
I would advise making sure that you look for vendors that have a lot of experience in deploying Intune. Make sure that you're working with an experienced vendor with a lot of experience. There is a fair amount of change and improvement in the application. It is constantly being changed and updated, so you really have to get somebody who is familiar with it.
Overall, I would rate it an eight out of 10. The challenges with deployment lower its rating a little bit.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Specialist at a tech services company with 1,001-5,000 employees
User-friendly and well organized interface, good security options, and straightforward deployment
Pros and Cons
- "The initial setup is not complex."
- "The security features should be improved."
What is our primary use case?
I work for a company as an administrator for Office 365, and I use Microsoft Intune in this capacity.
We implement this solution in conjunction with Microsoft IIS.
It is an enterprise mobility tool that is used for mobile application management and mobile device management.
How has it helped my organization?
This product allows us to restrict users who have access to the system, or to Office 365. We have to enroll the devices and give the users rights as directed by our management or security department.
What is most valuable?
The interface is friendly and well organized.
What needs improvement?
The security features should be improved.
For how long have I used the solution?
I have been working with Microsoft Intune for two years.
What do I think about the scalability of the solution?
We have more than 1,000 employees in the company, and there are about 500 users for this solution. Typically, it is used by managers and higher-ups.
How are customer service and support?
We have not yet had to open a support case with Microsoft. To this point, we have solved any problems ourselves. As such, technical support has not been a concern.
Which solution did I use previously and why did I switch?
We did not use another similar solution prior to Intune.
How was the initial setup?
The initial setup is not complex.
The length of time required for deployment depends on the number of people in the environment. It also depends on how adopted people are with this type of technology. Six months is enough to complete a full deployment.
Some of our deployments are on-premises, whereas others are on the cloud.
What about the implementation team?
Our in-house team was responsible for deployment. Based on our license, we have the option to engage with a partner but we haven't used them.
What was our ROI?
When it comes to security solutions, it is difficult to calculate the return on investment. This is because it is somewhat like car insurance, where car buyers are protected if something happens. If there are no incidents then you don't see it but you're still protected.
What's my experience with pricing, setup cost, and licensing?
This cost is approximately $30 USD per user per month.
What other advice do I have?
This product is included with our Microsoft 365 E3 subscription.
My advice for anybody who is looking into this product is to try it before they buy it. Microsoft offers a program that allows them to do this.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Administrator Senior at a healthcare company with 10,001+ employees
Reasonably priced with prompt tech support
Pros and Cons
- "I believe that the solution is actually in Gartner's top quadrant at the moment for mobile device management."
What is our primary use case?
We use Microsoft Intune for mobile device and desktop management, more properly referred to as endpoint management.
What is most valuable?
I cannot think of any particular features which I consider to be most valuable.
What do I think about the stability of the solution?
I have not come across any bugs or glitches as yet. Microsoft M365 boasts phenomenal reliability and stability.
What do I think about the scalability of the solution?
The solution is easy to scale.
How are customer service and support?
I had several questions for tech support while setting up the policies. They answered these quickly.
Which solution did I use previously and why did I switch?
Prior to Microsoft Intune we used IBM MaaS360, but switched because the interface and configurability is horrible.
How was the initial setup?
We did not encounter issues with the deployment.
What's my experience with pricing, setup cost, and licensing?
The price is very reasonable.
What other advice do I have?
The solution is totally cloud-based.
I would guess that our entire staff is using the solution, numbering 20,000.
My advice to others is that they do their due diligence before going with the solution. But, I would say that it is at the top of the list when it comes to the competition. I believe that it is actually in Gartner's top quadrant at the moment for mobile device management.
The solution's integrative abilities are fine.
As no solution is perfect, I rate Microsoft Intune as an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Director at a computer software company with 1,001-5,000 employees
Can be used to manage devices over the internet while ensuring their security
Pros and Cons
- "Internet-based access with security is what I have found to be most valuable. It is also a stable and scalable solution."
- "For an existing customer who has an SCCM, it would need to be upgraded to an MECM first before I can introduce Microsoft Intune."
What is our primary use case?
We use it for proposing solutions to customers and for co-management of the end-user devices, as well as for unified endpoint management. We also use it for mobile device management.
What is most valuable?
Internet-based access with security is what I have found to be most valuable.
It is also a stable and scalable solution. We have not had any issues with technical support as well.
The initial setup is straightforward too.
What needs improvement?
Currently, for a new customer or when a device refresh occurs, I can introduce Microsoft Intune as a unified endpoint management solution. However, for an existing customer who has an SCCM it would need to be upgraded to an MECM first before I can introduce Microsoft Intune.
Microsoft even recommends it as a co-management solution because even if I need to go for UVM as a unified endpoint, I need to rebuild all the missions, which is not practical. So, they need to look into it and provide an easy and flexible moment to UEM.
For how long have I used the solution?
I've been dealing with Microsoft Intune for at least fours years.
What do I think about the stability of the solution?
Stability-wise, it is good and stable.
What do I think about the scalability of the solution?
It has very good scalability.
How are customer service and technical support?
We have had no issues with technical support.
How was the initial setup?
The initial setup is easy. Deployment usually takes around eight weeks of time, including pilot testing. We do requirement gathering, designing, and building, so it takes us a minimum of eight weeks.
What other advice do I have?
From a solution perspective, I always recommend that you go for it. From a scalability aspect and on managing the devices over the internet and ensuring that the security of the devices for customers is always taken into account, we always recommend to Microsoft Intune.
On a scale from one to ten, I would rate this solution at nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Transition Project Manager at DXC
Easy initial setup with good configuration capabilities and an intuitive interface
Pros and Cons
- "Technical support, in general, has been quite helpful."
- "The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time."
What is our primary use case?
The solution can be primarily used for mobile management. We're using the solution to enroll Windows 10 devices.
What is most valuable?
The policies on the solution are very good.
The process of enrolling devices is a useful aspect for us.
The features that allow us to control the devices are helpful.
The initial setup is not hard at all.
Technical support, in general, has been quite helpful.
We've found the configuration capabilities to be quite good.
So far, the solution is fast and has an intuitive interface.
What needs improvement?
The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time. They should be getting better in the application input on that platforms. It's an aspect that could use some improvement.
Other than that, I can't recall the solution lacking any features. Overall, we've been happy with the offering.
For how long have I used the solution?
I've used the solution in the last 12 months. We've been using it for one year, more or less. It hasn't been a very long time just yet.
What do I think about the stability of the solution?
The stability of the product is quite good. there are no bugs or glitches. It doesn't crash or freeze. The performance is reliable.
What do I think about the scalability of the solution?
We do plan to increase the use of the solution over the coming year. Our intention is to scale a bit. We don't plan on switching products anytime soon.
How are customer service and technical support?
I've dealt with technical support in the past, and I'm quite satisfied with them. They are knowledgeable and responsive. I have no complaints.
Which solution did I use previously and why did I switch?
We did not previously use a different solution. We've only ever used Microsoft Intune for these current use cases.
How was the initial setup?
We found the initial setup to be quite easy and straightforward. It's not complex. If a company wants to set it up themselves, they shouldn't have an issue doing so.
The deployment didn't take very long. It was a pretty quick process overall.
What's my experience with pricing, setup cost, and licensing?
I can't speak to any aspect of the pricing. It's not something I handle. I don't deal with licensing and therefore don't know if it is expensive or reasonably priced.
What other advice do I have?
I've been testing the solution. I'm a customer and an end-user. My company does not have a business relationship with Microsoft.
In general, I would rate the solution at an eight out of ten. We've been happy with the capabilities overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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