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Intune/Desktop Engineer at a tech services company with 51-200 employees
Real User
Integrates with various devices and has a fantastic Autopilot feature, but doesn't handle software updates well by itself and should have a seamless remote desktop capability
Pros and Cons
  • "The Autopilot feature is fantastic. It is a Microsoft product, so it deals best with Microsoft operating systems, but it can integrate with iOS, Mac OS, Linux, and Android."
  • "It just doesn't handle software updates well at all by itself. You need to be a scripting wizard to make those happen properly, or you use third-party tools. The Windows feature updates are very difficult to implement. I would like to see a proprietary built-in remote control tool. I know that they have Team Viewer integrated, but it is not seamless. It would be nice if they had a seamless remote desktop capability directly from the Intune console."

What is our primary use case?

It is mainly used as an endpoint management tool for MDM. We are using it for Windows devices, iPads, and Macintosh devices. 

We have its latest version. It is mostly cloud-based or SAS only, and we have a couple of clients that use hybrid.

What is most valuable?

The Autopilot feature is fantastic. It is a Microsoft product, so it deals best with Microsoft operating systems, but it can integrate with iOS, Mac OS, Linux, and Android.

What needs improvement?

It just doesn't handle software updates well at all by itself. You need to be a scripting wizard to make those happen properly, or you use third-party tools. The Windows feature updates are very difficult to implement.

I would like to see a proprietary built-in remote control tool. I know that they have Team Viewer integrated, but it is not seamless. It would be nice if they had a seamless remote desktop capability directly from the Intune console.

For how long have I used the solution?

I have been using this solution for four years.

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Microsoft Intune
March 2025
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What do I think about the stability of the solution?

Outside of a couple of little hiccups, it is very stable.

What do I think about the scalability of the solution?

It is scalable. 

How are customer service and support?

Overall, they're pretty decent. Their response time is sometimes a little slow, but they do get back to you and offer assistance.

Which solution did I use previously and why did I switch?

I have used Workspace ONE. Workspace ONE works really well for iPads and Androids. I haven't used it recently for Windows. They had just started to sort of delve into that arena, but I can't really say how well it works because I haven't really tried it on Windows 10. Workspace ONE is far superior when it comes to iOS and Android OS. If I remember correctly, they're comparable in price.

How was the initial setup?

It is straightforward for somebody who has got experience. It is certainly not something that somebody who came off the street can do easily. There is a lot of documentation, but the documentation varies widely, and it can be difficult to set up. Microsoft does offer some good support and assistance with it. If you have a user base of 300 devices or more, they'll actually walk you through the entire setup and assist you.

Currently, I am solely providing support for eight different clients who probably have over a thousand devices in total. So, the maintenance isn't difficult.

What's my experience with pricing, setup cost, and licensing?

Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure.

What other advice do I have?

If your clients have Office 365, and they're not using Intune, they should be.

I would rate Microsoft Intune a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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    Majid-Ali - PeerSpot reviewer
    Director Infrastructure Services at Innolytix Pakistan Pvt Ltd
    Real User
    Top 10
    Feature-Rich, reasonably priced, and simple to install
    Pros and Cons
    • "For the price, the features included with Microsoft are appealing."
    • "Microsoft Intune lacks the ability to provide seamless remote assistance or remote control."

    What is our primary use case?

    We are a system integrator who provides services to a variety of customers. I have provided this solution for a couple of my customers.

    Microsoft Intune is primarily used to apply compliance requirements, install updates, and prevent users from sharing data because it is, part of the EMS, not just Intune.

    What is most valuable?

    For the price, the features included with Microsoft are appealing.

    What needs improvement?

    That is subjective because I haven't used anything other than Intune for MDM and MAM. We were fairly satisfied, I would say, but there are always a few things that our customers mention, such as this was simple.

    Compatibility is another point raised by the customer. Microsoft is always a little behind when it comes to compatibility.  For example, Microsoft does not support Linux. or, any other platforms offered by other vendors.

    The remote screen support and remote assistance were two features that we greatly missed in Intune. According to our customers who use Workspace ONE, it is available. For example, you can get remote assistance for an iPhone, which is somewhat reliant on a third-party solution, for Microsoft. We were not able to do that for testing purposes, we faced some challenges. We had to purchase an additional subscription from Teams Viewer.

    Microsoft Intune lacks the ability to provide seamless remote assistance or remote control.

    For how long have I used the solution?

    I have been familiar with Microsoft Intune for approximately three to four years.

    How are customer service and support?

    Getting assistance from Microsoft is a difficult task, as we have noticed over the last few years that service is deteriorating. 

    It's deteriorating in the sense that you don't get the proper resource the first time you call, message, or email. You should wait or inquire first. Normally, the person you are aligned with is usually someone who works on the front lines. On occasion, we may ask the support team to connect us with the appropriate individual or escalate the ticket.

    This is my personal experience with Microsoft. I can't compare it to anything else.

    How was the initial setup?

    Based on my conversation with my customer, they say that VMware Workspace ONE is easier to install.

    While I have not tried to install VMware Workspace ONE myself, I don't find Microsoft Intune to be difficult to install.

    What's my experience with pricing, setup cost, and licensing?

    No one can compete with Microsoft when it comes to price, and the features it is offering.

    They bundle different things with EMS. 

    EMS, which is a suite that includes Intune, along with some other products is still extremely competitive with other competitors. 

    At the moment, I'm comparing it to VMware Workspace ONE.

    Which other solutions did I evaluate?

    I was comparing Microsoft Intune to VMware Workspace ONE, or EMS as it is more commonly known.

    What other advice do I have?

    I would rate Microsoft Intune an eight out of ten, but when you add in the rest of the products, such as AIP and Azure Premium, I would say nine.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner

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      Buyer's Guide
      Microsoft Intune
      March 2025
      Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
      844,944 professionals have used our research since 2012.
      reviewer1582011 - PeerSpot reviewer
      Senior Manager at a pharma/biotech company with 10,001+ employees
      Real User
      Provides functionality for data protection on one's laptop and desktop
      Pros and Cons
      • "As the solution is a software as a service, the scalability is unlimited."
      • "It would be great to see on-premises mailboxes and for the solution to have geofencing capabilities."

      What is our primary use case?

      The solution affords data protection on mobile device management. It also provides functionality for data protection on one's laptop and desktop. But, this requires a different ecosystem for the provision of full data protection. A person can utilize this if he has a cloud proxy and something in his infrastructure.

      What is most valuable?

      MM and MDM are two useful features that we employ.

      What needs improvement?

      It would be great to see on-premises mailboxes and for the solution to have geofencing capabilities.

      As it is a next generation product, the patching abilities should also be addressed. 

      For how long have I used the solution?

      We have been using Microsoft Intune for the last three or four years.

      What do I think about the scalability of the solution?

      As the solution is a software as a service, the scalability is unlimited. 

      How are customer service and technical support?

      We are satisfied with the partner and community support of Microsoft.

      How was the initial setup?

      The initial setup can be a bit complex, although this ultimately depends on the requirements of the business. If a proper framework is established then the solution is simpler to deploy. 

      Moreover, the company culture impacts the complexity of the deployment. There are times when we must provide guides or that user training is required. When deploying in the developer community, in which the participants are tech savvy, the process will be easier. Conversely, when doing so in a non-developer community, this process can take awhile. 

      What's my experience with pricing, setup cost, and licensing?

      The licensing costs we leave up to the customer and these vary from one to another. This is because it depends on whether or not the customer will opt for an open license enterprise agreement. 

      What other advice do I have?

      The solution is solely cloud-based.

      We work with medium and enterprise businesses.

      I rate Microsoft Intune as an eight out of ten.

      Disclosure: My company has a business relationship with this vendor other than being a customer: integrator

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        Cloud & Security Technology at a tech services company with 11-50 employees
        Real User
        Cost-effective and easy to use, but the configuration should be simplified
        Pros and Cons
        • "The most valuable feature for us is the security, including risk analysis and patch management."
        • "The configuration could be better by consolidating options and making it simpler."

        What is our primary use case?

        I am using Intune to manage both mobile devices and PC devices. I deploy applications and manage the security landscape.

        What is most valuable?

        The most valuable feature for us is the security, including risk analysis and patch management. The management is very important for us.

        What needs improvement?

        The configuration could be better by consolidating options and making it simpler. I would like to have one option in one place that corresponds to one feature, which I can check off and move onto the next one. As it is now, there are a lot of options. For example, when configuring security, I find that it is too much because you have to configure one task in one place, then switch and it is against in another place, and so forth.

        In the future, I would like to see support for security and compliance management. I would also like to see iOS management options.

        For how long have I used the solution?

        I have been using Microsoft Intune for five years.

        What do I think about the stability of the solution?

        This is a stable product.

        What do I think about the scalability of the solution?

        Being a cloud-based solution, it is very easy to scale.

        We have approximately 30,000 users.

        How are customer service and technical support?

        I have contacted the Microsoft technical support lots of times. It is okay and I am satisfied with it.

        Which solution did I use previously and why did I switch?

        We did not use a different solution for the same purpose before implementing Intune.

        How was the initial setup?

        The initial setup was simple and it took us about two days to deploy it.

        Intune only supports mobile devices in the cloud version. Because a number of my clients have both PCs and mobile devices, I deployed it in a hybrid model.

        What about the implementation team?

        I am responsible for configuration and deployment, and sometimes maintenance. Our help desk also handles the maintenance.

        What's my experience with pricing, setup cost, and licensing?

        The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper.

        What other advice do I have?

        Microsoft Intune is cost-effective and easy to use, so I can recommend it. That said, it is not perfect, so I think that they can improve a lot of things.

        I would rate this solution a seven out of ten.

        Which deployment model are you using for this solution?

        Hybrid Cloud
        Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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          it_user1145037 - PeerSpot reviewer
          Security Solutions Architect at a transportation company with 1,001-5,000 employees
          Real User
          Straightforward to set up and has good UEM capabilities, but it needs container support and a more responsive user interface
          Pros and Cons
          • "The most valuable feature is the UEM capabilities."
          • "There is no catalog for mobile access management (MAM) security."

          What is our primary use case?

          We are using this product for enterprise development within our organization.

          The primary use is for building Unified Endpoint Management (UEM) capabilities.

          What is most valuable?

          The most valuable feature is the UEM capabilities.

          What needs improvement?

          The user interface should be improved because it is a little bit slow.

          It does not have support for containerization.

          There is no catalog for mobile access management (MAM) security.

          For how long have I used the solution?

          I have been working with Microsoft Intune for more than six or seven years.

          What do I think about the scalability of the solution?

          Because we are doing a PoC, there have been no issues with scalability as of now.

          We started with a user base of 5,000 and are aiming to have 30,000.

          Because we are still in the PoC, we are only testing it with a few users.

          How are customer service and technical support?

          We have not been in touch with Microsoft technical support.

          How was the initial setup?

          The configuration is straightforward and there is nothing complex about it.

          What other advice do I have?

          Intune is a good product for UEM, which is helpful for Windows 10 management. However, for MAM, there is lots of improvement needed. For example, the application catalog should be there.

          I would rate this solution a six out of ten.

          Which deployment model are you using for this solution?

          Public Cloud
          Disclosure: I am a real user, and this review is based on my own experience and opinions.

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            reviewer1277010 - PeerSpot reviewer
            Architecture Director at a transportation company with 10,001+ employees
            Real User
            Efficient management of thousands of mobile devices
            Pros and Cons
            • "The solution is scalable. We currently have tens of thousands of users within our organization using the solution."
            • "We would like to see support for Chrome and/or devices for Chromebooks."

            What is our primary use case?

            We use this for management of all mobile devices.

            What needs improvement?

            We would like to see support for Chrome and/or devices for Chromebooks.

            For how long have I used the solution?

            I have been using this solution for about three years.

            What do I think about the stability of the solution?

            The solution is stable.

            What do I think about the scalability of the solution?

            The solution is scalable. We currently have tens of thousands of users within our organization using the solution.

            How are customer service and support?

            I think customer support is quite good, we have enterprise support and premier support agreements.

            How was the initial setup?

            Initial setup was straightforward.

            What other advice do I have?

            Potential users should run a proof of concept. This can be done easily because Microsoft is offering a free trial period of one month.

            I would rate this an eight out of ten.

            Which deployment model are you using for this solution?

            Public Cloud

            If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

            Microsoft Azure
            Disclosure: I am a real user, and this review is based on my own experience and opinions.

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              reviewer1217346 - PeerSpot reviewer
              AVP at a financial services firm with 1,001-5,000 employees
              Real User
              Good performance, useful policies, and secure
              Pros and Cons
              • "The solution is easy to use and it has good performance."
              • "There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good."

              What is our primary use case?

              The primary use of Microsoft Intune is for device management.

              What is most valuable?

              The solution is easy to use and it has good performance.

              We can manage all our devices with the policies we want and it is secure. We can apply any policies we want, which gives us more flexibility.

              What needs improvement?

              There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good.

              For how long have I used the solution?

              I rate Microsoft Intune for approximately two years.

              What do I think about the stability of the solution?

              The solution is stable.

              What do I think about the scalability of the solution?

              Microsoft Intune is scalable, we use it across many groups.

              We have approximately 1,000 users using this solution in my organization.

              How are customer service and support?

              I have not used the technical support.

              Which solution did I use previously and why did I switch?

              We previously used AirWatch.

              How was the initial setup?

              The installation is simple and it can be done quickly, within minutes.

              What about the implementation team?

              We have a team that does the implementation of the solution.

              What's my experience with pricing, setup cost, and licensing?

              There are licenses required for this solution. We enable licenses on the devices we need to manage.

              We have an enterprise agreement with Microsoft. It is part of our E3 and E5 of our bundle company package. We are happy with the solution.

              What other advice do I have?

              I rate Microsoft Intune a nine out of ten.

              Which deployment model are you using for this solution?

              Public Cloud
              Disclosure: I am a real user, and this review is based on my own experience and opinions.

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                reviewer1130781 - PeerSpot reviewer
                Head IT Engineering at a financial services firm with 501-1,000 employees
                Real User
                Effective data security, useful manager, and simple installation
                Pros and Cons
                • "The one feature we find most useful is the Mobile Application Manager. There are two types, we have the complete MDM and the Mobile Application Manager(MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company detail on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."
                • "In the next release, I would like a feature to be able to properly lock down the device. For example, if an attacker or somebody steals the phone, you can be sure that the pin cannot be broken."

                What is our primary use case?

                We use Microsoft Intune to secure our mobile access when you're assessing your data from your mobile. Additionally, we use the solution to limit people from transferring files to people that are not part of our domain, and secure company data from exposure.

                What is most valuable?

                The one feature we find most useful is the Mobile Application Manager. There are two types, we have the complete MDM and the Mobile Application Manager(MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company detail on their phone. We need to create a balance between their own personal data and the company data. We deploy the  Mobile Application Manager for them so that we won't be able to interfere with their own personal data.

                What needs improvement?

                We are always working with Microsoft on improvements. Improvement is not something that is static, we are always looking for a dynamic way of working with Microsoft. We have a support and enterprise agreement with Microsoft. Every quarter, we review the performance of all our solutions and then we ask for further improvement.

                In the next release, I would like a feature to be able to properly lock down the device. For example, if an attacker or somebody steals the phone, you can be sure that the pin cannot be broken.

                For how long have I used the solution?

                I have been using Microsoft Intune for approximately four years.

                What do I think about the stability of the solution?

                I have found Microsoft Intune to be stable.

                What do I think about the scalability of the solution?

                Microsoft Intune is scalable.

                How was the initial setup?

                The installation is not complex.

                What other advice do I have?

                I would advise others to ensure that the technical people are well versatile and trained, especially the technical people that will implement Microsoft Intune.

                I rate Microsoft Intune a nine out of ten.

                Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer

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                  Buyer's Guide
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                  Updated: March 2025
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