Microsoft Intune Reviews

I'm a solution architect. When I put up a new solution for managing devices, I prefer to put it on Microsoft Intune.

At the moment, Autopilot is the most valuable feature.

The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS.

I have been familiar with it since it was released. 

It is very stable.

It is scalable.

It depends on the technology for which you ask them for support.

We are also working with VMware Workspace ONE. When comparing these two products, I prefer Intune.

It is simple. It is easier than easy.

It is reasonable. When you have Microsoft 365 E3 or E5 license, it is already licensed in that license. So, you could say it is free.

It is quite easy to get people who understand the technology. For other platforms, at least in Sweden, there are not so many technicians who understand the technology.

I would rate it an eight out of 10.

Compliance and the policies that can be set are the most valuable features.

It should be simplified. I've worked with many different mobile device management solutions, and Intune is one of the more complex ones. It could be more simplified, and some of it is related to the wording that is being used, such as a configuration profile versus a policy. They really should have had different names to make it less confusing.

I haven't really seen any negative on that yet.

Tech support is pretty decent for Microsoft. A colleague of mine had previously talked to them about Intune. As a partner, we also get counseling time with them. We get advisory services with them where we can speak back and forth with them on projects. We can ask them how would we implement it and what are the pros and cons. Sometimes, they came up with things that we weren't even thinking about or they confirmed what we were finding. I was on a call earlier this week, but it wasn't specific to Intune in this case. We found out something was not possible, and they confirmed it for us, which actually saved us hours of additional research. As far as I know, the advisory is only for partners.

One of the pieces of advice is to become very familiar with the cloud environment. In general, always think in the big picture, not just in the isolated issue or item that you want to accomplish. That's because Intune or Azure, in general, is just so over-encompassing. You really have to think about the big picture and not just about the simple project that you're trying to focus on. Otherwise, it will come back to bite you if you didn't plan it right.

There are some MDMs out there that are simpler and easier, perhaps even better to use. It also depends on the application. It depends on if you've got all Windows devices, all Apple devices, or all Android devices. It also depends on if you have a combination. If you've got all Apple devices, there are a couple of products out there that are probably the best MDM, but they won't help you at all with Windows or Android because they're not designed for that. Intune is trying to be all-inclusive to everything. In some ways, that's an Achilles heel too.

I would rate Intune a seven out of 10. 

We use Microsoft Intune for application deployment and for some of their security policies and end-devices policies. We also use it for patching. Patches for Windows 10 devices and MacOs, we're still figuring out what to do because we don't have many options on Intune for Mac operating systems. Patching and looking for OS deployment as well. Operating system deployment.

Within our organization, there are roughly 150 users, using this solution.

We use Microsoft Intune on a daily basis. What Microsoft does, is it releases patches every month. The device hash reports to Microsoft Azure Intune. If you want it to receive patches or policies, which you have created on Intune and you have deployed, then the device will receive the policies and patches only if it's online and connected to the internet. Whenever the device is online and connected to the internet, it's connected to Intune. You don't have to worry about having an additional agent or anything on your devices.

Patching for Windows in operating systems is great. Most organizations are going remote now due to this pandemic, so patching is one of the most feasible solutions we can think of — patching end-user devices. Application deployment and keeping the devices secure no matter where they are, by having this cloud solution — that has been great. Deploying the security policies to the devices. 

There needs to be more support for Mac operating systems. Support for patching, because we have very few, or minimal options from Intune for patching Mac operating system.

In the next release, I would like to see better compatibility for Mac operating systems — that would be really helpful. Also, if the support for Mac was as flexible as it is for Windows, that would be really appreciated.

Personally, I have been using this solution for the past 13 months.

I haven't experienced any issues relating to stability.

We have spoken to the technical support on a few occasions. They have only ever provided us with minimal information. 

We used to use a SCCM or System Center Configuration Manager tool; it was also provided by Microsoft, but it's an off-prem tool. You need an on-prem setup and a server operating system and everything. On that server operating system, you can install this tool and start using it. We also used another tool called Automox, which was a patching tool. It's only meant for patching devices, different operating systems, Linux operating system, Windows, Mac operating system; however, it didn't have support for mobile devices.

The initial setup is a very simple process. You don't have to do anything on on-prem. Since it's a solution from Azure, it's a software service. You just have to buy the subscription. You just need to have the license in place and then you can just start using it. There is not much setup involved. If you want to integrate your Azure solution with your on-prem solutions, then you have to do a bit of integration.

If you're going with standalone Intune, you don't have to think of setting up anything. You can just use it, pay for whatever your problems are, find a solution for that, and start using it — that's all. You don't have to worry about the setup for standalone Intune.

All maintenance is handled by the vendor.

Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based. If you're providing device-based support, you need to buy a device pertaining license. If you're providing support for users, then you have to go with user licenses. If are integrating Intune with FSCM, which is an on-prem tool, then the same scenario comes in either devices or users.

If you are providing support only for devices, like device-based policies, with Intune, there's a type of policy that allows you to deploy to either the devices or users. If you're looking for a solution where only devices can receive it, rather than users, in that case, you need to purchase only one license for Intune — I'm talking about integrating Intune with FSCM. You only need to purchase one license. Since you have already purchased FSCM on-prem, Microsoft has that flexibility; you can extend those licenses with the devices as well when you're integrating the devices with Intune. I don't know about the pricing, but I know about the licenses.

I would absolutely recommend Microsoft Intune. Currently, I would definitely recommend any cloud solution. Most organizations were actually using on-prem solutions for managing their enterprise devices. Now, since everything is remote, people are confused. How can they manage their devices the same as they were before this pandemic? If they find Intune very pricey, they can go with another cloud solution. Intune it's very user-friendly. You just have a screen and console and you can just go in and start deploying anything. All you need are the user guides, which are fully-available with Intune.

Intune is a very good cloud solution for managing devices. They could actually make it better by putting everything together, in one place, like other MDM solutions are doing. If you compare Intune with VMware, VMware also has an MDM solution called AirWatch. Intune should compare itself with other MDM solutions and try to bring up those features as well. For right now, I would just say it's a very good solution for managing remote devices.

On a scale from one to ten, I would give this solution a rating of six.

We are using Microsoft Intune to control, manage, and to protect the data on mobile devices.

The most valuable feature is the scalability.

There are differences in protecting the data on a mobile device and on iOS. When you protect the data on iOS, you protect the entire device.

From an Android, you can select certain applications to protect. What this means is that the employee who uses Android devices are protected only from emails, and the personal data on the device is not protected. When the employee uses the iOS they control all of the devices, which is not convenient.

There are items that require improvements. One is the controls from iOS.

I have been working with Microsoft Intune for approximately four years.

We have not experienced any bugs or glitches with this solution.

We have not had any issues with the scalability. We have more than 1,000 users.

We have contacted technical support several times.

Technical support is sometimes okay.

The initial setup is a bit difficult.

It took almost a month to deploy. There were several requirements to set up the conditions.

I would recommend Microsoft Intune.

I would rate this solution an eight out of ten.

I use Microsoft Intune for mobile device management applications.

The solution could improve by having better integration with Apple.

I have been using Microsoft Intune for approximately two years.

The stability of Microsoft Intune is good.

We have 9,000 users using this solution in my organization.

The implementation was straightforward and it took approximately two months.

The reseller of the solution has helped us with the implementation.

We have five engineers that are maintaining this solution.

I would advise others this solution is easy to implement in the organization.

I rate Microsoft Intune an eight out of ten.

Microsoft Intune is a cloud-based solution, but it is installed on local desktops. It is part of Office 365 and because people are working from home it enables us to make the desktops more secure.

By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home.  We have installed Intune to control the user's environment minimizing the chances of any hacking.

Microsoft Intune is secure and integrates well with other Microsoft solutions.

I have been using Microsoft Intune for a couple of months.

Microsoft Intune is stable.

The solution is scalable since it is part of Office 365. Additionally, it is very scalable in the sense that you can have millions of users who are using it and check all the alerts that have been sent to the central system online. There you can check if any event of concern has occurred on any desktop on the online portal from Microsoft.

We have approximately 400 users and 500 devices using this solution.

We have not used technical support because we have a lot of employees with technical skills. However, if we do need to use technical support there is Microsoft partner support available.

The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune.

Microsoft Intune is very simple to install on a local desktop. You can use remote access and install the software. The configuring of the solution is done online on a portal and the policies are pushed to the desktop where Microsoft Intune is installed.

Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month.

I would recommend this solution to others.

I rate Microsoft Intune an eight out of ten.

Being able to use it to control phones is the most valuable feature. 

It's a developing product, so there's lots of room for improvement. There's a lot of stuff we couldn't do because Google and Apple prevent you from doing a lot of the stuff you'd like to do. 

Microsoft documentation is a bit hard to get around, so having more control over devices would be good.

I've been using Intune for about a year or so.

We had no problems with stability.

It's hard to find the information to work out what you need to configure, but it's easy once you get to know how to work it.

The pricing is pretty good.

I would rate it an eight out of ten.

We primarily use the solution for both deployment and operating system deployment, and also as security for patching.

Its most valuable aspect is it is very connected with the Microsoft ecosystem. 

The solution is stable.

It has the capability to scale.

The monitoring and reporting are okay.

It's only good for a Microsoft environment. While it works very well for Microsoft users but if you have other kinds of operating systems, it's very painful to use.

They need to take into consideration the Linux operating system and not only the Microsoft operating system.

The solution needs better patching across applications.

I've been dealing with the solution for seven or eight years at this point. It's been a while. 

The solution is stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. it's quite reliable for the most part.

In terms of scaling, it can scale more or less. It is scalable, however, you need a bigger infrastructure to achieve this scalability, which is not the case with other products.

Technical support is pretty good. We are mostly satisfied with the support on offer. 

We've used Microsoft Endpoint Manager and Ivanti Endpoint. With Ivanti, it's a much more open system for different kinds of IT infrastructure. Whatever the operating system, whatever the application, it's good. It's easier also to deploy as well. You don't need a big infrastructure to deploy Ivanti Endpoint. The ability of Ivanti to have an extension for the ITSM solution is good.

If you consider a Microsoft bundle in the operating system, it's pretty interesting in terms of pricing. If you're considering it as a standalone, it's difficult to sell, due to the price. 

We use both cloud and on-premises deployments. 

We're quite satisfied with this product.

I would rate the solution at a seven out of ten. We've mostly been happy with the product.