The primary use case is to manage devices that are dedicated to processing as well as managing work stations and sales devices. I'm an Intune engineer and administrator and I implement this solution.
Administrator at a tech services company with 10,001+ employees
Easy setup and good stability
Pros and Cons
- "A great solution for anyone wanting a modern endpoint device management solution."
- "Lacks the ability to deploy more ways of management, managing devices and processing the policies."
What is our primary use case?
What is most valuable?
This is a great solution for anyone wanting a modern endpoint device management solution.
What needs improvement?
I'd like to see an ability to deploy more ways of management, managing devices and processing the policies.
For how long have I used the solution?
I've been using this solution for three years.
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Microsoft Intune
April 2025

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848,716 professionals have used our research since 2012.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
The scalability is good.
How was the initial setup?
The initial setup is very simple.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are based on the number of devices being used.
What other advice do I have?
Indeed, it's a correct solution for any client who wants to use this modern endpoint device management solution.
I rate this product nine out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

AVP at a financial services firm with 1,001-5,000 employees
Good performance, useful policies, and secure
Pros and Cons
- "The solution is easy to use and it has good performance."
- "There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good."
What is our primary use case?
The primary use of Microsoft Intune is for device management.
What is most valuable?
The solution is easy to use and it has good performance.
We can manage all our devices with the policies we want and it is secure. We can apply any policies we want, which gives us more flexibility.
What needs improvement?
There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good.
For how long have I used the solution?
I rate Microsoft Intune for approximately two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Microsoft Intune is scalable, we use it across many groups.
We have approximately 1,000 users using this solution in my organization.
How are customer service and support?
I have not used the technical support.
Which solution did I use previously and why did I switch?
We previously used AirWatch.
How was the initial setup?
The installation is simple and it can be done quickly, within minutes.
What about the implementation team?
We have a team that does the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
There are licenses required for this solution. We enable licenses on the devices we need to manage.
We have an enterprise agreement with Microsoft. It is part of our E3 and E5 of our bundle company package. We are happy with the solution.
What other advice do I have?
I rate Microsoft Intune a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Intune
April 2025

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.
Solutions Architect at a comms service provider with 1-10 employees
Very good technical support with great scalability and mobile acesss management
Pros and Cons
- "The mobile application management, MAM, is the most useful aspect of the solution."
- "Reporting could be improved. It needs to be more expensive and robust."
What is our primary use case?
We primarily implement the solution for our customers. It's mainly used by our clients for device management.
How has it helped my organization?
The product helps organizations have a model or place to allow users to access the corporate resources from any device that the user wants and in a highly secured way. That way, the data can be managed by the organization, whether the device is managed or not.
What is most valuable?
The mobile application management, MAM, is the most useful aspect of the solution.
The initial setup is very straightforward.
The solution is quite stable.
The product scales very, very well.
We've found the technical support to be excellent.
What needs improvement?
The legacy system management could use some improvement.
Reporting could be improved. It needs to be more expensive and robust.
Technical support could be a bit quicker to respond.
For how long have I used the solution?
We've used the solution for two years. It hasn't been an extremely long amount of time.
What do I think about the stability of the solution?
The product is stable. Microsoft, obviously, is a stable platform. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of performance.
What do I think about the scalability of the solution?
The solution is highly scalable. A company can expand the solution if it would like to.
How are customer service and technical support?
I'd rate the solution at a four out of five. It's mostly quite good. They are helpful and knowledgeable. However, The response times could improve. In general, we are mostly satisfied with the level of service provided to us.
How was the initial setup?
The initial setup is not overly complex or difficult. It is easy. The implementation is straightforward.
The deployment process is pretty quick. It takes a couple of days, and not quite a week.
What about the implementation team?
We can implement the solution for our clients.
What's my experience with pricing, setup cost, and licensing?
Being a deployment or being a technical resource, I'm not that good in the pricing. It's not an aspect o the solution I directly deal with. I can't speak to the specific costs to a company.
What other advice do I have?
We are a global distributor for Microsoft. I am a consultant. I do deployment for my customers.
I'd rate the solution at an eight out of ten overall.
I would advise new users and organizations that they should follow the industry standard practices of configuring the policies and they can always highly rely on Microsoft for other security products as well.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
Managing Consultant at a tech services company with 11-50 employees
Transparently enforces compliance policies and works well, but the initial setup requires user intervention
Pros and Cons
- "The biggest thing for us is enforcing logins only from devices that are managed by Intune."
- "Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly."
What is our primary use case?
We are a consulting agency and we help people make technology and business decisions.
Our environment is fully online and we're a Microsoft 365 shop. We are using Intune for security. It is their MDM for mobile devices, but it is also their application ADM and it works on desktops as well.
We primarily use it to maintain compliance for our customers. They require that we use it to enforce compliance with the same level that they do internally, so we're following the compliance guidelines of several Fortune 100 companies. Intune is what we use to meet those requirements.
How has it helped my organization?
Using this product has completely stopped DLP, so people cannot take material off of corporate machines or corporate imagines, and that's a huge benefit.
What is most valuable?
The biggest thing for us is enforcing logins only from devices that are managed by Intune.
We also use it for enforcing DLP and all of the other security policies that you need for compliance in order to do work for major corporations.
It integrates well with the Microsoft environment. Once it's deployed, it's set and forget.
What needs improvement?
Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly.
For how long have I used the solution?
I have been using Intune for a year.
What do I think about the stability of the solution?
Intune has been very stable.
What do I think about the scalability of the solution?
We're a small company of fewer than 100 people and it scales well enough for us.
We are financial analysts and IT consultants.
How are customer service and technical support?
I have not used the technical support personally, but it seems to be okay.
Which solution did I use previously and why did I switch?
We used a third-party package before, and we moved to Intune because it was easier to integrate with Microsoft Windows or Microsoft 365. It also provides coverage for desktops.
How was the initial setup?
The initial setup requires user participation. You can't push it without the client being engaged. That is part of the configuration.
What other advice do I have?
Overall, this product works pretty well. Security products are the disgusting medicine that we don't like to take, but we have to take it to stay healthy.
This is a good product because it's transparent and works well, although it's unfortunate that we have to have it.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Architect at a tech services company with 5,001-10,000 employees
Business Desktop Workspace in a serverless environment
Pros and Cons
- "The ability to (somewhat) manage full Windows 10 computers including EXE-based or MSI-based application deployments using Azure Active Directory as Identity."
- "Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."
What is our primary use case?
Serverless Win10 with App deployment, Azure Active Directory and remote support. Can now co-manage devices with both Intune and Configuration Manager!
What is most valuable?
The ability to (somewhat) manage full Windows 10 computers including EXE-based or MSI-based application deployments using Azure Active Directory as Identity.
And NOW (last quarter 2017), the ability to co-manage computers with BOTH InTune and System Centre Configuration Manager allows complex application delivery and ConfigMgr reporting etc to add more value.
How has it helped my organization?
For our customer, it meant no on-premise systems configuration infrastructure or identity management services were required.
What needs improvement?
Logs and similar deployment/remediation detail for application delivery to Windows 10 computers should to be improved
Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options.
What do I think about the stability of the solution?
Unsure. Some application deployments to Windows 10 computers would not start for a long period, with no recourse but to wait and see.
What do I think about the scalability of the solution?
Not relevant in our situation.
How are customer service and technical support?
It wasn’t necessary to escalate an any point.
Which solution did I use previously and why did I switch?
We didn’t have a previous tool. The solution was required to extract a company from another as part of a demerger. The new entity was our customer.
How was the initial setup?
Application delivery to Windows 10 was straightforward for someone with prior System Centre Configuration Manager and application deployment skill sets.
What about the implementation team?
We are the vendor. Intune expertise was low at the start of the engagement, but we now have a fully developed Modern Management (Intune) practice.
What was our ROI?
Not calculated
What's my experience with pricing, setup cost, and licensing?
Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune.
Which other solutions did I evaluate?
We didn’t examine other tools.
What other advice do I have?
Allow sufficient time to pilot and test.
With the ability to now co-manage computers with BOTH InTune and System Centre Configuration Manager, you can pilot-test Intune without compromising on your proven systems management using ConfigMgr.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Desktop Architecture and Design at a tech services company with 1-10 employees
Great patch management and reasonable pricing
Pros and Cons
- "Microsoft Endpoint Manager is not expensive overall, especially for small environments."
- "An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it."
What is our primary use case?
We use Microsoft Endpoint Manager for patch management and software and application deployment. We also use it to engage with the user to be flexible and encourage them to use our organizational tool in their home or country, along with Microsoft 365 features and VDI.
How has it helped my organization?
Microsoft Endpoint Manager's patch management has been the most helpful to us. However, Microsoft Endpoint Manager has a lot of features. We could use it for cost management, inventory, and security purposes. But, bottomline, its best feature is patch management.
What needs improvement?
No tool is 100% perfect. An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it.
For how long have I used the solution?
I have more than 10 years of experience with Microsoft Endpoint Manager.
What do I think about the scalability of the solution?
Microsoft Endpoint Manager is scalable. We have not run into any issues.
How was the initial setup?
The initial setup was not easy for me.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. Microsoft Endpoint Manager is not expensive overall, especially for small environments. But for enterprises with more than 6,000 or 7,000 users, it can start to get a little expensive.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Senior Solutions Architect at RTS Cloud AB
Stable, easy to deploy, and easy to find technicians who understand the technology
Pros and Cons
- "At the moment, Autopilot is the most valuable feature."
- "The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS."
What is our primary use case?
I'm a solution architect. When I put up a new solution for managing devices, I prefer to put it on Microsoft Intune.
What is most valuable?
At the moment, Autopilot is the most valuable feature.
What needs improvement?
The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS.
For how long have I used the solution?
I have been familiar with it since it was released.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
It depends on the technology for which you ask them for support.
Which solution did I use previously and why did I switch?
We are also working with VMware Workspace ONE. When comparing these two products, I prefer Intune.
How was the initial setup?
It is simple. It is easier than easy.
What's my experience with pricing, setup cost, and licensing?
It is reasonable. When you have Microsoft 365 E3 or E5 license, it is already licensed in that license. So, you could say it is free.
What other advice do I have?
It is quite easy to get people who understand the technology. For other platforms, at least in Sweden, there are not so many technicians who understand the technology.
I would rate it an eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Network Manager, Enterprise at a tech services company with 11-50 employees
Good for compliance and setting policies, but needs to be simplified
Pros and Cons
- "Compliance and the policies that can be set are the most valuable features."
- "It should be simplified. I've worked with many different mobile device management solutions, and Intune is one of the more complex ones. It could be more simplified, and some of it is related to the wording that is being used, such as a configuration profile versus a policy. They really should have had different names to make it less confusing."
What is most valuable?
Compliance and the policies that can be set are the most valuable features.
What needs improvement?
It should be simplified. I've worked with many different mobile device management solutions, and Intune is one of the more complex ones. It could be more simplified, and some of it is related to the wording that is being used, such as a configuration profile versus a policy. They really should have had different names to make it less confusing.
What do I think about the stability of the solution?
I haven't really seen any negative on that yet.
How are customer service and technical support?
Tech support is pretty decent for Microsoft. A colleague of mine had previously talked to them about Intune. As a partner, we also get counseling time with them. We get advisory services with them where we can speak back and forth with them on projects. We can ask them how would we implement it and what are the pros and cons. Sometimes, they came up with things that we weren't even thinking about or they confirmed what we were finding. I was on a call earlier this week, but it wasn't specific to Intune in this case. We found out something was not possible, and they confirmed it for us, which actually saved us hours of additional research. As far as I know, the advisory is only for partners.
What other advice do I have?
One of the pieces of advice is to become very familiar with the cloud environment. In general, always think in the big picture, not just in the isolated issue or item that you want to accomplish. That's because Intune or Azure, in general, is just so over-encompassing. You really have to think about the big picture and not just about the simple project that you're trying to focus on. Otherwise, it will come back to bite you if you didn't plan it right.
There are some MDMs out there that are simpler and easier, perhaps even better to use. It also depends on the application. It depends on if you've got all Windows devices, all Apple devices, or all Android devices. It also depends on if you have a combination. If you've got all Apple devices, there are a couple of products out there that are probably the best MDM, but they won't help you at all with Windows or Android because they're not designed for that. Intune is trying to be all-inclusive to everything. In some ways, that's an Achilles heel too.
I would rate Intune a seven out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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