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reviewer1701507 - PeerSpot reviewer
Delivery manager at a computer software company with 201-500 employees
MSP
Easy to deploy mobile device management solution; agile, stable, and scalable product
Pros and Cons
  • "Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."
  • "What would make this product better is adding more security policies and features in the next upgrade."

What is our primary use case?

We're using Microsoft Intune for MDM (mobile device management).

It's also used for securing devices. This solution also lets you access your corporate data on mobile devices. You can secure and ensure that whatever data you're accessing and using from mobile devices is in a secure channel, that the data is between your end user and your cloud provider.

There are certain policies you can set up, that can go on both the device level and application level.

What is most valuable?

What I like most about Microsoft Intune is that it's agile and easy to deploy. I also like that it covers the maximum number of policies.

What needs improvement?

Microsoft Intune is doing well. They're adding endpoints, so it's good that they're covering that, and they're more stable. What I'd like to see in their next upgrade is more in the context of today's security policies and what's needed, for them to keep adding features based on that, e.g. boosting security, so they can keep on adding security features, and that is the best they can do.

For how long have I used the solution?

We've been deploying Microsoft Intune to customers for four years now.

Buyer's Guide
Microsoft Intune
March 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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What do I think about the stability of the solution?

Microsoft Intune is a stable solution.

What do I think about the scalability of the solution?

I find Microsoft Intune scalable.

How are customer service and support?

The technical support for Microsoft Intune was knowledgeable.

How was the initial setup?

The setup for this solution was straightforward. It was quick and it was easy, but it would still depend on the policies.

What's my experience with pricing, setup cost, and licensing?

You have to pay for a Microsoft Intune license. It's a user-based subscription. You can go for a monthly or a yearly payment. It's up to the customer.

What other advice do I have?

We have the maximum number of clients using Microsoft Intune. For deployment and maintenance, it depends on the customers and the number of devices they have, and the policies, e.g. they can have one, two, or three resources for deploying and maintaining this solution.

I'm recommending Microsoft Intune to people who want to start using it. They can go for it for one reason: the Microsoft ecosystem. My advice to people who are looking into implementing this solution is for them to know first what they want to achieve from it, before they make their decision.

My rating for Microsoft Intune is eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

PeerSpot user
reviewer1457046 - PeerSpot reviewer
Manager - Technical Support at a computer software company with 1,001-5,000 employees
Real User
Best support, built for enterprises, and helpful for controlling the mobile devices connected to the corporate network
Pros and Cons
  • "It provides control over all mobile devices that are being connected to the corporate network."
  • "Data leak prevention can be integrated into it. Currently, it does not have data leak prevention."

What is our primary use case?

We use it for mobile device management. 

Intune is on a public cloud because it works on Office 365.

What is most valuable?

It provides control over all mobile devices that are being connected to the corporate network.

What needs improvement?

Data leak prevention can be integrated into it. Currently, it does not have data leak prevention.

For how long have I used the solution?

We have been dealing with Microsoft for the past three decades, and we have been using Intune from the time it came to the market.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is absolutely scalable. It is for enterprises.

How are customer service and support?

It is world-class. It is the best.

How was the initial setup?

Its setup is easy. It is a Microsoft solution, and everything is easy with Microsoft.

What's my experience with pricing, setup cost, and licensing?

Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs.

What other advice do I have?

It is a wonderful product. I would advise others to go for it. It is definitely helpful for an enterprise. It has been improving constantly. When they introduced it, it was only for Microsoft, and now, even Apple has been included. They're doing well.

I would rate it a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner

PeerSpot user
Buyer's Guide
Microsoft Intune
March 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.
reviewer1374351 - PeerSpot reviewer
Security Architect at a comms service provider with 5,001-10,000 employees
Real User
Wide range of device management, scalable, and highly stable
Pros and Cons
  • "One of the main features of the solution is it allows the management of many devices in different ways."
  • "When Microsoft Intune is used with different android devices it does not always work as it is supposed to."

What is our primary use case?

We use this solution for mobile device management.

What is most valuable?

One of the main features of the solution is it allows the management of many devices in different ways.

What needs improvement?

When Microsoft Intune is used with different android devices it does not always work as it is supposed to.

The enrollment in Microsoft Intune is based on user accounts and not devices. It can be different to maintain different profiles for the same user. It cannot work together with other solutions. For example, if you have a normal user having a mobile phone, and they also have a tablet that they use that is managed from another MDM solution, such as Airwatch, the two can not cooperate if you are using the same Microsoft account on those two devices. They need to allow enrolment through the device IDs.

For how long have I used the solution?

We have been working with this solution for one year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have not had any issue with the scalability.

We have approximately 7,000 users using this solution.

How was the initial setup?

I do not think it is ever straightforward to use a Mobile Device Management System. Especially in our case, we were enrolling a lot of different devices that were already in use. That is always complicated and I do not think the fault is with Intune. It is complicated because Android can be used by different manufacturers, such as Huawei, Samsung, or Sony, and all of them can be very different.

What other advice do I have?

I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
reviewer1502859 - PeerSpot reviewer
Senior Security Analyst at a tech services company with 10,001+ employees
Consultant
Scalable, very easy to use, and simple to set up with good documentation
Pros and Cons
  • "It is very easy to use. It has a very easy interface."
  • "They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular. Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants."

What is most valuable?

It is very easy to use. It has a very easy interface.

What needs improvement?

They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular.

Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants.

For how long have I used the solution?

I have been using this solution for around five years. I am using its latest version.

What do I think about the stability of the solution?

It is not very stable. Sometimes, it shows some inconsistencies across tenants. There is still room for improvement there.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

I have interacted with them. Their first response was fast, but after that, they were not that helpful. I would rate them a three out of five.

Which solution did I use previously and why did I switch?

Microsoft Intune is the only solution I have used.

How was the initial setup?

It is pretty straightforward. There is good documentation for that.

What other advice do I have?

I would recommend this product. I would also recommend using the cloud-only solution if possible. Don't go for on-premises because it is not very consistent. Just stay on the cloud.

I would rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

PeerSpot user
Systems Consultant at a tech services company with 51-200 employees
Consultant
We can better avoid information leaks
Pros and Cons
  • "Conditional access helps me control uncontrolled access."
  • "It needs incorporation of Knox, ZeroTouch, etc."

What is our primary use case?

We use it for the inventory of phones and deployment of Office 365. It is used for conditional access.

How has it helped my organization?

We can better avoid information leaks.

What is most valuable?

Conditional access: This feature helps me control uncontrolled access.

What needs improvement?

It needs incorporation of Knox, ZeroTouch, etc.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
it_user824028 - PeerSpot reviewer
Mobile Devices Administrator at NBB
User
It needs certificate provisioning for S/MIME purposes, though it has remote management of non-domain joined devices.
Pros and Cons
  • "It has improve our organization through the remote management of non-domain joined devices."
  • "It needs certificate provisioning for S/MIME purposes."

What is our primary use case?

We use it for the following:

  • MDM
  • EMM
  • Cloud app protection. 

How has it helped my organization?

It has improve our organization through the remote management of non-domain joined devices.

What needs improvement?

It needs certificate provisioning for S/MIME purposes.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
it_user452988 - PeerSpot reviewer
Deputy Manager of Information Technology at a non-tech company with 10,001+ employees
Real User
The most valuable feature is the integration with Office 365 and Azure.

What is most valuable?

The most valuable feature is the integration with Office 365 and Azure. This is due to having the single sign-on experience, management, and policy deployment directly from the Azure console.

How has it helped my organization?

Mobile phones and devices are now delivered in a few minutes to the user and Intune does all of the configuration automatically. Before Intune, the manual process took more than one hour.

What needs improvement?

Intune has no remote control function for mobile phones to solve issues remotely for users.

For how long have I used the solution?

We have been using the solution for two years.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

The technical support is very good.

Which solution did I use previously and why did I switch?

Previously, we used Sybase Afaria. It was too complex and it was not stable.

How was the initial setup?

The setup was very simple and fast.

What's my experience with pricing, setup cost, and licensing?

It is good to negotiate with Microsoft as part of their other services, such as Office 365 or Azure.

Which other solutions did I evaluate?

We evaluated AirWatch, SOTI MobiControl, and IBM MaaS360.

What other advice do I have?

If they have Office 365 or Azure, Intune is by far the best choice.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
reviewer1366341 - PeerSpot reviewer
Architect at a tech services company with 11-50 employees
Real User
Easy to install with good technical support but needs better synchronization
Pros and Cons
  • "The stability is good."
  • "The synchronization could be improved."

What is our primary use case?

The solution is primarily used for people who want to manage their mobile devices.

How has it helped my organization?

It's difficult to describe how we've been able to improve our organization specifically with this solution.

What is most valuable?

The most valuable aspect of the product is that we are able to send application deployments and certifications for conditional access.

The solution is very easy to install.

The stability is good.

You can scale the solution if you need to.

Technical support is helpful. 

What needs improvement?

The MacBook management could be better. 

They should have better integration with, for example, Apple.

The synchronization could be improved.

They need to work on providing better troubleshooting techniques. 

For how long have I used the solution?

I've been using the solution for two years. 

What do I think about the stability of the solution?

It's a very stable solution. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

We have found the solution to be scalable. 

We have about 20 clients using the product. Typically, the users would be managers or assistant administrators. 

How are customer service and support?

We've used technical support in the past. They are very fast and they know what they are talking about. We're happy with the level of support we get.

How was the initial setup?

The implementation process is simple. It's very straightforward. 

I'd rate the overall initial setup process at a four out of five. 

Deployment times vary. It depends on the product. Our clients, for example, we're deploying it to all of their mobile devices. We use architects and engineers for the deployment process. How many we need depends on the project. We typically need, let's say, one architect and then, depending on the size of the project, one or more engineers.

What about the implementation team?

We can integrate the product for our clients if they need us to.

What was our ROI?

I can't speak to seeing any specific ROI.

What's my experience with pricing, setup cost, and licensing?

Customers do have to pay a licensing fee. Our clients pay a monthly subscription cost.

I cannot speak to the exact price as the licensing is complex. 

It's decent, however. I would rate it at a four out of five.

Which other solutions did I evaluate?

We did look at other solutions. The one we did look at closely was more for larger organizations in the manufacturing industry, which wouldn't have fit with our needs. 

What other advice do I have?

We are Microsoft partners.

We are integrating the solution for our clients. 

I'd recommend the solution to others. With Intune, many companies may already have the product if they are also already using Microsoft.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.