What is our primary use case?
The solution is primarily used for people who want to manage their mobile devices.
How has it helped my organization?
It's difficult to describe how we've been able to improve our organization specifically with this solution.
What is most valuable?
The most valuable aspect of the product is that we are able to send application deployments and certifications for conditional access.
The solution is very easy to install.
The stability is good.
You can scale the solution if you need to.
Technical support is helpful.
What needs improvement?
The MacBook management could be better.
They should have better integration with, for example, Apple.
The synchronization could be improved.
They need to work on providing better troubleshooting techniques.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
It's a very stable solution. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
We have found the solution to be scalable.
We have about 20 clients using the product. Typically, the users would be managers or assistant administrators.
How are customer service and support?
We've used technical support in the past. They are very fast and they know what they are talking about. We're happy with the level of support we get.
How was the initial setup?
The implementation process is simple. It's very straightforward.
I'd rate the overall initial setup process at a four out of five.
Deployment times vary. It depends on the product. Our clients, for example, we're deploying it to all of their mobile devices. We use architects and engineers for the deployment process. How many we need depends on the project. We typically need, let's say, one architect and then, depending on the size of the project, one or more engineers.
What about the implementation team?
We can integrate the product for our clients if they need us to.
What was our ROI?
I can't speak to seeing any specific ROI.
What's my experience with pricing, setup cost, and licensing?
Customers do have to pay a licensing fee. Our clients pay a monthly subscription cost.
I cannot speak to the exact price as the licensing is complex.
It's decent, however. I would rate it at a four out of five.
Which other solutions did I evaluate?
We did look at other solutions. The one we did look at closely was more for larger organizations in the manufacturing industry, which wouldn't have fit with our needs.
What other advice do I have?
We are Microsoft partners.
We are integrating the solution for our clients.
I'd recommend the solution to others. With Intune, many companies may already have the product if they are also already using Microsoft.
I'd rate the solution at a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.