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reviewer1468257 - PeerSpot reviewer
System Engineer at a tech services company with 201-500 employees
MSP
Great patching for Windows, but not for MacOS
Pros and Cons
  • "Application deployment and keeping the devices secure no matter where they are, by having this cloud solution — that has been great."
  • "There needs to be more support for Mac operating systems."

What is our primary use case?

We use Microsoft Intune for application deployment and for some of their security policies and end-devices policies. We also use it for patching. Patches for Windows 10 devices and MacOs, we're still figuring out what to do because we don't have many options on Intune for Mac operating systems. Patching and looking for OS deployment as well. Operating system deployment.

Within our organization, there are roughly 150 users, using this solution.

We use Microsoft Intune on a daily basis. What Microsoft does, is it releases patches every month. The device hash reports to Microsoft Azure Intune. If you want it to receive patches or policies, which you have created on Intune and you have deployed, then the device will receive the policies and patches only if it's online and connected to the internet. Whenever the device is online and connected to the internet, it's connected to Intune. You don't have to worry about having an additional agent or anything on your devices.

What is most valuable?

Patching for Windows in operating systems is great. Most organizations are going remote now due to this pandemic, so patching is one of the most feasible solutions we can think of — patching end-user devices. Application deployment and keeping the devices secure no matter where they are, by having this cloud solution — that has been great. Deploying the security policies to the devices. 

What needs improvement?

There needs to be more support for Mac operating systems. Support for patching, because we have very few, or minimal options from Intune for patching Mac operating system.

In the next release, I would like to see better compatibility for Mac operating systems — that would be really helpful. Also, if the support for Mac was as flexible as it is for Windows, that would be really appreciated.

For how long have I used the solution?

Personally, I have been using this solution for the past 13 months.

Buyer's Guide
Microsoft Intune
April 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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What do I think about the stability of the solution?

I haven't experienced any issues relating to stability.

How are customer service and support?

We have spoken to the technical support on a few occasions. They have only ever provided us with minimal information. 

Which solution did I use previously and why did I switch?

We used to use a SCCM or System Center Configuration Manager tool; it was also provided by Microsoft, but it's an off-prem tool. You need an on-prem setup and a server operating system and everything. On that server operating system, you can install this tool and start using it. We also used another tool called Automox, which was a patching tool. It's only meant for patching devices, different operating systems, Linux operating system, Windows, Mac operating system; however, it didn't have support for mobile devices.

How was the initial setup?

The initial setup is a very simple process. You don't have to do anything on on-prem. Since it's a solution from Azure, it's a software service. You just have to buy the subscription. You just need to have the license in place and then you can just start using it. There is not much setup involved. If you want to integrate your Azure solution with your on-prem solutions, then you have to do a bit of integration.

If you're going with standalone Intune, you don't have to think of setting up anything. You can just use it, pay for whatever your problems are, find a solution for that, and start using it — that's all. You don't have to worry about the setup for standalone Intune.

What about the implementation team?

All maintenance is handled by the vendor.

What's my experience with pricing, setup cost, and licensing?

Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based. If you're providing device-based support, you need to buy a device pertaining license. If you're providing support for users, then you have to go with user licenses. If are integrating Intune with FSCM, which is an on-prem tool, then the same scenario comes in either devices or users.

If you are providing support only for devices, like device-based policies, with Intune, there's a type of policy that allows you to deploy to either the devices or users. If you're looking for a solution where only devices can receive it, rather than users, in that case, you need to purchase only one license for Intune — I'm talking about integrating Intune with FSCM. You only need to purchase one license. Since you have already purchased FSCM on-prem, Microsoft has that flexibility; you can extend those licenses with the devices as well when you're integrating the devices with Intune. I don't know about the pricing, but I know about the licenses.

What other advice do I have?

I would absolutely recommend Microsoft Intune. Currently, I would definitely recommend any cloud solution. Most organizations were actually using on-prem solutions for managing their enterprise devices. Now, since everything is remote, people are confused. How can they manage their devices the same as they were before this pandemic? If they find Intune very pricey, they can go with another cloud solution. Intune it's very user-friendly. You just have a screen and console and you can just go in and start deploying anything. All you need are the user guides, which are fully-available with Intune.

Intune is a very good cloud solution for managing devices. They could actually make it better by putting everything together, in one place, like other MDM solutions are doing. If you compare Intune with VMware, VMware also has an MDM solution called AirWatch. Intune should compare itself with other MDM solutions and try to bring up those features as well. For right now, I would just say it's a very good solution for managing remote devices.

On a scale from one to ten, I would give this solution a rating of six.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1248522 - PeerSpot reviewer
Team Lead Information Security Control at a financial services firm with 5,001-10,000 employees
Real User
Cloud-based mobile data protection that is stable and scalable
Pros and Cons
  • "We have not experienced any bugs or glitches with this solution."
  • "There are items that require improvements. One is the controls from iOS."

What is our primary use case?

We are using Microsoft Intune to control, manage, and to protect the data on mobile devices.

What is most valuable?

The most valuable feature is the scalability.

What needs improvement?

There are differences in protecting the data on a mobile device and on iOS. When you protect the data on iOS, you protect the entire device.

From an Android, you can select certain applications to protect. What this means is that the employee who uses Android devices are protected only from emails, and the personal data on the device is not protected. When the employee uses the iOS they control all of the devices, which is not convenient.

There are items that require improvements. One is the controls from iOS.

For how long have I used the solution?

I have been working with Microsoft Intune for approximately four years.

What do I think about the stability of the solution?

We have not experienced any bugs or glitches with this solution.

What do I think about the scalability of the solution?

We have not had any issues with the scalability. We have more than 1,000 users.

How are customer service and technical support?

We have contacted technical support several times.

Technical support is sometimes okay.

How was the initial setup?

The initial setup is a bit difficult.

It took almost a month to deploy. There were several requirements to set up the conditions.

What other advice do I have?

I would recommend Microsoft Intune.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Intune
April 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.
reviewer1642920 - PeerSpot reviewer
Líder de Proyectos at a energy/utilities company with 5,001-10,000 employees
Real User
Stable, scalable, and simple implementation
Pros and Cons
  • "The stability of Microsoft Intune is good."
  • "The solution could improve by having better integration with Apple."

What is our primary use case?

I use Microsoft Intune for mobile device management applications.

What needs improvement?

The solution could improve by having better integration with Apple.

For how long have I used the solution?

I have been using Microsoft Intune for approximately two years.

What do I think about the stability of the solution?

The stability of Microsoft Intune is good.

What do I think about the scalability of the solution?

We have 9,000 users using this solution in my organization.

How was the initial setup?

The implementation was straightforward and it took approximately two months.

What about the implementation team?

The reseller of the solution has helped us with the implementation.

We have five engineers that are maintaining this solution.

What other advice do I have?

I would advise others this solution is easy to implement in the organization.

I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1381863 - PeerSpot reviewer
CEO at a tech services company with 201-500 employees
Consultant
Effective user system management, highly secure, and reliable
Pros and Cons
  • "By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home. We have installed Intune to control the user's environment minimizing the chances of any hacking."
  • "The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune."

What is our primary use case?

Microsoft Intune is a cloud-based solution, but it is installed on local desktops. It is part of Office 365 and because people are working from home it enables us to make the desktops more secure.

What is most valuable?

By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home.  We have installed Intune to control the user's environment minimizing the chances of any hacking.

Microsoft Intune is secure and integrates well with other Microsoft solutions.

For how long have I used the solution?

I have been using Microsoft Intune for a couple of months.

What do I think about the stability of the solution?

Microsoft Intune is stable.

What do I think about the scalability of the solution?

The solution is scalable since it is part of Office 365. Additionally, it is very scalable in the sense that you can have millions of users who are using it and check all the alerts that have been sent to the central system online. There you can check if any event of concern has occurred on any desktop on the online portal from Microsoft.

We have approximately 400 users and 500 devices using this solution.

How are customer service and support?

We have not used technical support because we have a lot of employees with technical skills. However, if we do need to use technical support there is Microsoft partner support available.

How was the initial setup?

The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune.

Microsoft Intune is very simple to install on a local desktop. You can use remote access and install the software. The configuring of the solution is done online on a portal and the policies are pushed to the desktop where Microsoft Intune is installed.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Digital Adviser at a consultancy with 51-200 employees
Real User
Good value for money
Pros and Cons
  • "Stable solution at a good price."
  • "Could benefit from user having more control over devices."

What is most valuable?

Being able to use it to control phones is the most valuable feature. 

What needs improvement?

It's a developing product, so there's lots of room for improvement. There's a lot of stuff we couldn't do because Google and Apple prevent you from doing a lot of the stuff you'd like to do. 

Microsoft documentation is a bit hard to get around, so having more control over devices would be good.

For how long have I used the solution?

I've been using Intune for about a year or so.

What do I think about the stability of the solution?

We had no problems with stability.

How was the initial setup?

It's hard to find the information to work out what you need to configure, but it's easy once you get to know how to work it.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty good.

What other advice do I have?

I would rate it an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1804416 - PeerSpot reviewer
Channel Director at a tech services company with 201-500 employees
Real User
Good monitoring and reporting but needs to work with other platforms outside of Microsoft
Pros and Cons
  • "The solution is stable."
  • "It's only good for a Microsoft environment."

What is our primary use case?

We primarily use the solution for both deployment and operating system deployment, and also as security for patching.

What is most valuable?

Its most valuable aspect is it is very connected with the Microsoft ecosystem. 

The solution is stable.

It has the capability to scale.

The monitoring and reporting are okay.

What needs improvement?

It's only good for a Microsoft environment. While it works very well for Microsoft users but if you have other kinds of operating systems, it's very painful to use.

They need to take into consideration the Linux operating system and not only the Microsoft operating system.

The solution needs better patching across applications.

For how long have I used the solution?

I've been dealing with the solution for seven or eight years at this point. It's been a while. 

What do I think about the stability of the solution?

The solution is stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. it's quite reliable for the most part.

What do I think about the scalability of the solution?

In terms of scaling, it can scale more or less. It is scalable, however, you need a bigger infrastructure to achieve this scalability, which is not the case with other products.

How are customer service and support?

Technical support is pretty good. We are mostly satisfied with the support on offer. 

Which solution did I use previously and why did I switch?

We've used Microsoft Endpoint Manager and Ivanti Endpoint. With Ivanti, it's a much more open system for different kinds of IT infrastructure. Whatever the operating system, whatever the application, it's good. It's easier also to deploy as well. You don't need a big infrastructure to deploy Ivanti Endpoint. The ability of Ivanti to have an extension for the ITSM solution is good.

What's my experience with pricing, setup cost, and licensing?

If you consider a Microsoft bundle in the operating system, it's pretty interesting in terms of pricing. If you're considering it as a standalone, it's difficult to sell, due to the price. 

What other advice do I have?

We use both cloud and on-premises deployments. 

We're quite satisfied with this product.

I would rate the solution at a seven out of ten. We've mostly been happy with the product.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1701507 - PeerSpot reviewer
Delivery manager at a computer software company with 201-500 employees
MSP
Easy to deploy mobile device management solution; agile, stable, and scalable product
Pros and Cons
  • "Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."
  • "What would make this product better is adding more security policies and features in the next upgrade."

What is our primary use case?

We're using Microsoft Intune for MDM (mobile device management).

It's also used for securing devices. This solution also lets you access your corporate data on mobile devices. You can secure and ensure that whatever data you're accessing and using from mobile devices is in a secure channel, that the data is between your end user and your cloud provider.

There are certain policies you can set up, that can go on both the device level and application level.

What is most valuable?

What I like most about Microsoft Intune is that it's agile and easy to deploy. I also like that it covers the maximum number of policies.

What needs improvement?

Microsoft Intune is doing well. They're adding endpoints, so it's good that they're covering that, and they're more stable. What I'd like to see in their next upgrade is more in the context of today's security policies and what's needed, for them to keep adding features based on that, e.g. boosting security, so they can keep on adding security features, and that is the best they can do.

For how long have I used the solution?

We've been deploying Microsoft Intune to customers for four years now.

What do I think about the stability of the solution?

Microsoft Intune is a stable solution.

What do I think about the scalability of the solution?

I find Microsoft Intune scalable.

How are customer service and support?

The technical support for Microsoft Intune was knowledgeable.

How was the initial setup?

The setup for this solution was straightforward. It was quick and it was easy, but it would still depend on the policies.

What's my experience with pricing, setup cost, and licensing?

You have to pay for a Microsoft Intune license. It's a user-based subscription. You can go for a monthly or a yearly payment. It's up to the customer.

What other advice do I have?

We have the maximum number of clients using Microsoft Intune. For deployment and maintenance, it depends on the customers and the number of devices they have, and the policies, e.g. they can have one, two, or three resources for deploying and maintaining this solution.

I'm recommending Microsoft Intune to people who want to start using it. They can go for it for one reason: the Microsoft ecosystem. My advice to people who are looking into implementing this solution is for them to know first what they want to achieve from it, before they make their decision.

My rating for Microsoft Intune is eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1457046 - PeerSpot reviewer
Manager - Technical Support at a computer software company with 1,001-5,000 employees
Real User
Best support, built for enterprises, and helpful for controlling the mobile devices connected to the corporate network
Pros and Cons
  • "It provides control over all mobile devices that are being connected to the corporate network."
  • "Data leak prevention can be integrated into it. Currently, it does not have data leak prevention."

What is our primary use case?

We use it for mobile device management. 

Intune is on a public cloud because it works on Office 365.

What is most valuable?

It provides control over all mobile devices that are being connected to the corporate network.

What needs improvement?

Data leak prevention can be integrated into it. Currently, it does not have data leak prevention.

For how long have I used the solution?

We have been dealing with Microsoft for the past three decades, and we have been using Intune from the time it came to the market.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is absolutely scalable. It is for enterprises.

How are customer service and support?

It is world-class. It is the best.

How was the initial setup?

Its setup is easy. It is a Microsoft solution, and everything is easy with Microsoft.

What's my experience with pricing, setup cost, and licensing?

Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs.

What other advice do I have?

It is a wonderful product. I would advise others to go for it. It is definitely helpful for an enterprise. It has been improving constantly. When they introduced it, it was only for Microsoft, and now, even Apple has been included. They're doing well.

I would rate it a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.