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reviewer1582011 - PeerSpot reviewer
Senior Manager at a pharma/biotech company with 10,001+ employees
Real User
Provides functionality for data protection on one's laptop and desktop
Pros and Cons
  • "As the solution is a software as a service, the scalability is unlimited."
  • "It would be great to see on-premises mailboxes and for the solution to have geofencing capabilities."

What is our primary use case?

The solution affords data protection on mobile device management. It also provides functionality for data protection on one's laptop and desktop. But, this requires a different ecosystem for the provision of full data protection. A person can utilize this if he has a cloud proxy and something in his infrastructure.

What is most valuable?

MM and MDM are two useful features that we employ.

What needs improvement?

It would be great to see on-premises mailboxes and for the solution to have geofencing capabilities.

As it is a next generation product, the patching abilities should also be addressed. 

For how long have I used the solution?

We have been using Microsoft Intune for the last three or four years.

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Microsoft Intune
April 2025
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What do I think about the scalability of the solution?

As the solution is a software as a service, the scalability is unlimited. 

How are customer service and support?

We are satisfied with the partner and community support of Microsoft.

How was the initial setup?

The initial setup can be a bit complex, although this ultimately depends on the requirements of the business. If a proper framework is established then the solution is simpler to deploy. 

Moreover, the company culture impacts the complexity of the deployment. There are times when we must provide guides or that user training is required. When deploying in the developer community, in which the participants are tech savvy, the process will be easier. Conversely, when doing so in a non-developer community, this process can take awhile. 

What's my experience with pricing, setup cost, and licensing?

The licensing costs we leave up to the customer and these vary from one to another. This is because it depends on whether or not the customer will opt for an open license enterprise agreement. 

What other advice do I have?

The solution is solely cloud-based.

We work with medium and enterprise businesses.

I rate Microsoft Intune as an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: integrator
PeerSpot user
Cloud & Security Technology at a tech services company with 11-50 employees
Real User
Cost-effective and easy to use, but the configuration should be simplified
Pros and Cons
  • "The most valuable feature for us is the security, including risk analysis and patch management."
  • "The configuration could be better by consolidating options and making it simpler."

What is our primary use case?

I am using Intune to manage both mobile devices and PC devices. I deploy applications and manage the security landscape.

What is most valuable?

The most valuable feature for us is the security, including risk analysis and patch management. The management is very important for us.

What needs improvement?

The configuration could be better by consolidating options and making it simpler. I would like to have one option in one place that corresponds to one feature, which I can check off and move onto the next one. As it is now, there are a lot of options. For example, when configuring security, I find that it is too much because you have to configure one task in one place, then switch and it is against in another place, and so forth.

In the future, I would like to see support for security and compliance management. I would also like to see iOS management options.

For how long have I used the solution?

I have been using Microsoft Intune for five years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

Being a cloud-based solution, it is very easy to scale.

We have approximately 30,000 users.

How are customer service and technical support?

I have contacted the Microsoft technical support lots of times. It is okay and I am satisfied with it.

Which solution did I use previously and why did I switch?

We did not use a different solution for the same purpose before implementing Intune.

How was the initial setup?

The initial setup was simple and it took us about two days to deploy it.

Intune only supports mobile devices in the cloud version. Because a number of my clients have both PCs and mobile devices, I deployed it in a hybrid model.

What about the implementation team?

I am responsible for configuration and deployment, and sometimes maintenance. Our help desk also handles the maintenance.

What's my experience with pricing, setup cost, and licensing?

The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper.

What other advice do I have?

Microsoft Intune is cost-effective and easy to use, so I can recommend it. That said, it is not perfect, so I think that they can improve a lot of things.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft Intune
April 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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it_user1145037 - PeerSpot reviewer
Security Solutions Architect at a transportation company with 1,001-5,000 employees
Real User
Straightforward to set up and has good UEM capabilities, but it needs container support and a more responsive user interface
Pros and Cons
  • "The most valuable feature is the UEM capabilities."
  • "There is no catalog for mobile access management (MAM) security."

What is our primary use case?

We are using this product for enterprise development within our organization.

The primary use is for building Unified Endpoint Management (UEM) capabilities.

What is most valuable?

The most valuable feature is the UEM capabilities.

What needs improvement?

The user interface should be improved because it is a little bit slow.

It does not have support for containerization.

There is no catalog for mobile access management (MAM) security.

For how long have I used the solution?

I have been working with Microsoft Intune for more than six or seven years.

What do I think about the scalability of the solution?

Because we are doing a PoC, there have been no issues with scalability as of now.

We started with a user base of 5,000 and are aiming to have 30,000.

Because we are still in the PoC, we are only testing it with a few users.

How are customer service and technical support?

We have not been in touch with Microsoft technical support.

How was the initial setup?

The configuration is straightforward and there is nothing complex about it.

What other advice do I have?

Intune is a good product for UEM, which is helpful for Windows 10 management. However, for MAM, there is lots of improvement needed. For example, the application catalog should be there.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1277010 - PeerSpot reviewer
Architecture Director at a transportation company with 10,001+ employees
Real User
Efficient management of thousands of mobile devices
Pros and Cons
  • "The solution is scalable. We currently have tens of thousands of users within our organization using the solution."
  • "We would like to see support for Chrome and/or devices for Chromebooks."

What is our primary use case?

We use this for management of all mobile devices.

What needs improvement?

We would like to see support for Chrome and/or devices for Chromebooks.

For how long have I used the solution?

I have been using this solution for about three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. We currently have tens of thousands of users within our organization using the solution.

How are customer service and support?

I think customer support is quite good, we have enterprise support and premier support agreements.

How was the initial setup?

Initial setup was straightforward.

What other advice do I have?

Potential users should run a proof of concept. This can be done easily because Microsoft is offering a free trial period of one month.

I would rate this an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1130781 - PeerSpot reviewer
Head IT Engineering at a financial services firm with 501-1,000 employees
Real User
Effective data security, useful manager, and simple installation
Pros and Cons
  • "The one feature we find most useful is the Mobile Application Manager. There are two types, we have the complete MDM and the Mobile Application Manager(MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company detail on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."
  • "In the next release, I would like a feature to be able to properly lock down the device. For example, if an attacker or somebody steals the phone, you can be sure that the pin cannot be broken."

What is our primary use case?

We use Microsoft Intune to secure our mobile access when you're assessing your data from your mobile. Additionally, we use the solution to limit people from transferring files to people that are not part of our domain, and secure company data from exposure.

What is most valuable?

The one feature we find most useful is the Mobile Application Manager. There are two types, we have the complete MDM and the Mobile Application Manager(MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company detail on their phone. We need to create a balance between their own personal data and the company data. We deploy the  Mobile Application Manager for them so that we won't be able to interfere with their own personal data.

What needs improvement?

We are always working with Microsoft on improvements. Improvement is not something that is static, we are always looking for a dynamic way of working with Microsoft. We have a support and enterprise agreement with Microsoft. Every quarter, we review the performance of all our solutions and then we ask for further improvement.

In the next release, I would like a feature to be able to properly lock down the device. For example, if an attacker or somebody steals the phone, you can be sure that the pin cannot be broken.

For how long have I used the solution?

I have been using Microsoft Intune for approximately four years.

What do I think about the stability of the solution?

I have found Microsoft Intune to be stable.

What do I think about the scalability of the solution?

Microsoft Intune is scalable.

How was the initial setup?

The installation is not complex.

What other advice do I have?

I would advise others to ensure that the technical people are well versatile and trained, especially the technical people that will implement Microsoft Intune.

I rate Microsoft Intune a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Works at a tech services company with 10,001+ employees
Reseller
We use this primarily for security on our devices. It is cost effective.
Pros and Cons
  • "It is a helpful tool to manage BYOD policies."
  • "There are a few security features that are not available in Microsoft Intune, when compared to other products."

What is our primary use case?

We use this primarily for security on our devices. We use this product because it came with the bundle from Microsoft.

How has it helped my organization?

By using Microsoft Intune, I can control my Outlook on my phone. Whenever I try to open any file attatchment, it will be more secure. There are additional security precautions it provides with photos, as well. 

What is most valuable?

The security features are valuable to us. We have a BYOD (Bring Your Own Device) policy at our organization. Many employees need help managing these devices. Microsoft Intune helps us manage MDM (Mobile Device Management).  We find it provides MAM (Mobile Application Management) to a lesser degree.

What needs improvement?

The MAM feature could be improved. In addition, the security of photo sharing could be improved. 

For how long have I used the solution?

One to three years.

What do I think about the scalability of the solution?

It is very scalable. Our organization has over 26,000 employees. 

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is a cost effective choice.  It is less expensive than other products on the market. 

Which other solutions did I evaluate?

We also looked at VMware AirWatch. 

Disclosure: My company has a business relationship with this vendor other than being a customer: I am a reseller of the product.
PeerSpot user
it_user921111 - PeerSpot reviewer
Senior Technical Engineer at a tech services company with 1,001-5,000 employees
Real User
We have a BYOD policy at our company, and this solution helps us manage devices. It needs help with reporting.
Pros and Cons
  • "It is a very helpful solution."
  • "We have a BYOD policy, and this solution helps us manage our devices."
  • "I think that there is room for improvement with the reporting. If this is done, it will be a better product."

What is our primary use case?

We have several different use cases. We have a BYOD (Bring Your Own Device) policy for corporate owned devices, and managing those devices is our responsibility.

What is most valuable?

It is a very helpful and easy solution. When deploying different configuration policies and compliance policies it is helpful. In addition, deployment of applications on devices is a valuable feature.

What needs improvement?

I think that there is room for improvement with the reporting. If this is done, it will be a better product.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I have not encountered any issues with stability of this product.

What do I think about the scalability of the solution?

It is quite scalable. It is quite easily able to extend the capabilities of whatever you want to do. And, it is not always visible to the end customer.

How are customer service and technical support?

I have used technical support in the past. When considering the seniority level of the tech support, I think they are quite good in comparison to other products. They are quick to respond to our needs.

Which solution did I use previously and why did I switch?

We previously used VMware Airwatch.

What's my experience with pricing, setup cost, and licensing?

The purchase of the product was handled by someone else in our company. I do not have experience with pricing of the product.

What other advice do I have?

We received Intune with a bundle of Microsoft products.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1469457 - PeerSpot reviewer
Technical Lead-Infrastructure Operations at a manufacturing company with 10,001+ employees
Real User
Autopilot is a great bonus as is the real-time feature
Pros and Cons
  • "Remote Wipe and Autopilot is one of the best features."
  • "Lacking ability to leverage more iOS device management internally."

What is our primary use case?

The use case for this solution varies depending on the user's requirement. Some are only interested in MDM, while others are interested in managing Windows plus Mac. It really depends. We are partners and provide on-prem, cloud and hybrid services to our customers. I'm tech lead infrastructure operations. 

What is most valuable?

Lately I've been working on the Remote Wipe and Autopilot. Autopilot is one of the best features because we can use it during remote migration. It especially helps in this pandemic situation where we don't need any end-user computing engineer support. If someone wants to remix a machine, we can initiate it remotely.

What needs improvement?

An improvement would be if we were able to leverage more iOS device management internally. My goal is to manage all the tools in one centralized tool. Intune does 30 percent of Mac management, but if it could have complete management including patching and automating for Mac devices, that would be good.

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and technical support?

I have been trying to contact technical support but haven't been able to reach anyone. I have a couple of questions to which I haven't been able to get any answers. 

How was the initial setup?

The initial setup is pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

The cost is fair but it would be helpful if they would segregate the licenses. There are a lot of features that many of our customers don't need but have to pay for because it comes as a bundle package and we're unable to exclude anything that is not necessary.  

Which other solutions did I evaluate?

I also work with Jamf Pro but you can't compare the two because Jamf Pro doesn't have real-time features and it doesn't do most of the things that Intune does. 

What other advice do I have?

If a customer is looking for a macOS solution, I would for sure recommend Jamf Pro. If it is for Windows and macOS in a combined environment, then I would recommend Intune for managing it. The consideration is based on the customer's macOS family, based on how many users they have. If they have 100 users, then we can still manage it through Intune. If it's a complex environment, for sure we'd need Jamf Pro.

I would rate this solution an eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.