We are using Microsoft Intune to control, manage, and to protect the data on mobile devices.
Team Lead Information Security Control at a financial services firm with 5,001-10,000 employees
Cloud-based mobile data protection that is stable and scalable
Pros and Cons
- "We have not experienced any bugs or glitches with this solution."
- "There are items that require improvements. One is the controls from iOS."
What is our primary use case?
What is most valuable?
The most valuable feature is the scalability.
What needs improvement?
There are differences in protecting the data on a mobile device and on iOS. When you protect the data on iOS, you protect the entire device.
From an Android, you can select certain applications to protect. What this means is that the employee who uses Android devices are protected only from emails, and the personal data on the device is not protected. When the employee uses the iOS they control all of the devices, which is not convenient.
There are items that require improvements. One is the controls from iOS.
For how long have I used the solution?
I have been working with Microsoft Intune for approximately four years.
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What do I think about the stability of the solution?
We have not experienced any bugs or glitches with this solution.
What do I think about the scalability of the solution?
We have not had any issues with the scalability. We have more than 1,000 users.
How are customer service and support?
We have contacted technical support several times.
Technical support is sometimes okay.
How was the initial setup?
The initial setup is a bit difficult.
It took almost a month to deploy. There were several requirements to set up the conditions.
What other advice do I have?
I would recommend Microsoft Intune.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mobile Devices Administrator at NBB
It needs certificate provisioning for S/MIME purposes, though it has remote management of non-domain joined devices.
Pros and Cons
- "It has improve our organization through the remote management of non-domain joined devices."
- "It needs certificate provisioning for S/MIME purposes."
What is our primary use case?
How has it helped my organization?
It has improve our organization through the remote management of non-domain joined devices.
What needs improvement?
It needs certificate provisioning for S/MIME purposes.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Intune
November 2024
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816,406 professionals have used our research since 2012.
Architect at a tech services company with 11-50 employees
Easy to install with good technical support but needs better synchronization
Pros and Cons
- "The stability is good."
- "The synchronization could be improved."
What is our primary use case?
The solution is primarily used for people who want to manage their mobile devices.
How has it helped my organization?
It's difficult to describe how we've been able to improve our organization specifically with this solution.
What is most valuable?
The most valuable aspect of the product is that we are able to send application deployments and certifications for conditional access.
The solution is very easy to install.
The stability is good.
You can scale the solution if you need to.
Technical support is helpful.
What needs improvement?
The MacBook management could be better.
They should have better integration with, for example, Apple.
The synchronization could be improved.
They need to work on providing better troubleshooting techniques.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
It's a very stable solution. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
We have found the solution to be scalable.
We have about 20 clients using the product. Typically, the users would be managers or assistant administrators.
How are customer service and support?
We've used technical support in the past. They are very fast and they know what they are talking about. We're happy with the level of support we get.
How was the initial setup?
The implementation process is simple. It's very straightforward.
I'd rate the overall initial setup process at a four out of five.
Deployment times vary. It depends on the product. Our clients, for example, we're deploying it to all of their mobile devices. We use architects and engineers for the deployment process. How many we need depends on the project. We typically need, let's say, one architect and then, depending on the size of the project, one or more engineers.
What about the implementation team?
We can integrate the product for our clients if they need us to.
What was our ROI?
I can't speak to seeing any specific ROI.
What's my experience with pricing, setup cost, and licensing?
Customers do have to pay a licensing fee. Our clients pay a monthly subscription cost.
I cannot speak to the exact price as the licensing is complex.
It's decent, however. I would rate it at a four out of five.
Which other solutions did I evaluate?
We did look at other solutions. The one we did look at closely was more for larger organizations in the manufacturing industry, which wouldn't have fit with our needs.
What other advice do I have?
We are Microsoft partners.
We are integrating the solution for our clients.
I'd recommend the solution to others. With Intune, many companies may already have the product if they are also already using Microsoft.
I'd rate the solution at a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a tech services company with 201-500 employees
Effective user system management, highly secure, and reliable
Pros and Cons
- "By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home. We have installed Intune to control the user's environment minimizing the chances of any hacking."
- "The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune."
What is our primary use case?
Microsoft Intune is a cloud-based solution, but it is installed on local desktops. It is part of Office 365 and because people are working from home it enables us to make the desktops more secure.
What is most valuable?
By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home. We have installed Intune to control the user's environment minimizing the chances of any hacking.
Microsoft Intune is secure and integrates well with other Microsoft solutions.
For how long have I used the solution?
I have been using Microsoft Intune for a couple of months.
What do I think about the stability of the solution?
Microsoft Intune is stable.
What do I think about the scalability of the solution?
The solution is scalable since it is part of Office 365. Additionally, it is very scalable in the sense that you can have millions of users who are using it and check all the alerts that have been sent to the central system online. There you can check if any event of concern has occurred on any desktop on the online portal from Microsoft.
We have approximately 400 users and 500 devices using this solution.
How are customer service and support?
We have not used technical support because we have a lot of employees with technical skills. However, if we do need to use technical support there is Microsoft partner support available.
How was the initial setup?
The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune.
Microsoft Intune is very simple to install on a local desktop. You can use remote access and install the software. The configuring of the solution is done online on a portal and the policies are pushed to the desktop where Microsoft Intune is installed.
What's my experience with pricing, setup cost, and licensing?
Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Intune an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Security Analyst at a tech services company with 10,001+ employees
Scalable, very easy to use, and simple to set up with good documentation
Pros and Cons
- "It is very easy to use. It has a very easy interface."
- "They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular. Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants."
What is most valuable?
It is very easy to use. It has a very easy interface.
What needs improvement?
They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular.
Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants.
For how long have I used the solution?
I have been using this solution for around five years. I am using its latest version.
What do I think about the stability of the solution?
It is not very stable. Sometimes, it shows some inconsistencies across tenants. There is still room for improvement there.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
I have interacted with them. Their first response was fast, but after that, they were not that helpful. I would rate them a three out of five.
Which solution did I use previously and why did I switch?
Microsoft Intune is the only solution I have used.
How was the initial setup?
It is pretty straightforward. There is good documentation for that.
What other advice do I have?
I would recommend this product. I would also recommend using the cloud-only solution if possible. Don't go for on-premises because it is not very consistent. Just stay on the cloud.
I would rate Microsoft Intune an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Deputy Manager of Information Technology at a non-tech company with 10,001+ employees
The most valuable feature is the integration with Office 365 and Azure.
What is most valuable?
The most valuable feature is the integration with Office 365 and Azure. This is due to having the single sign-on experience, management, and policy deployment directly from the Azure console.
How has it helped my organization?
Mobile phones and devices are now delivered in a few minutes to the user and Intune does all of the configuration automatically. Before Intune, the manual process took more than one hour.
What needs improvement?
Intune has no remote control function for mobile phones to solve issues remotely for users.
For how long have I used the solution?
We have been using the solution for two years.
What do I think about the stability of the solution?
We did not encounter any issues with stability.
What do I think about the scalability of the solution?
We did not encounter any issues with scalability.
How are customer service and technical support?
The technical support is very good.
Which solution did I use previously and why did I switch?
Previously, we used Sybase Afaria. It was too complex and it was not stable.
How was the initial setup?
The setup was very simple and fast.
What's my experience with pricing, setup cost, and licensing?
It is good to negotiate with Microsoft as part of their other services, such as Office 365 or Azure.
Which other solutions did I evaluate?
We evaluated AirWatch, SOTI MobiControl, and IBM MaaS360.
What other advice do I have?
If they have Office 365 or Azure, Intune is by far the best choice.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Analyst at a computer software company with 1,001-5,000 employees
Complete product allowing quick access
Pros and Cons
- "Users can make screenshots, and devices only need the minimal version of iOS."
- "There can be delays in the deployment of new policies."
What is our primary use case?
We use the policies and the features to quickly access devices and make policies for users working in another country, but their device is from Brazil.
What is most valuable?
The most valuable features are that users can make screenshots, and devices only need the minimal version of iOS.
What needs improvement?
The major problem with this product is that there can be delays in the deployment of new policies.
For how long have I used the solution?
I have been working with Microsoft Intune for almost two years.
What other advice do I have?
I would rate this solution as nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Partner at a tech services company with 11-50 employees
Simple to understand for new users, easy to operate, and reliable
Pros and Cons
- "The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package."
- "In an upcoming release, I would like to see some kind of analytics report."
What is our primary use case?
The solution is used for managing all devices centrally and overall reducing administrative operations.
What is most valuable?
The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package.
What needs improvement?
In an upcoming release, I would like to see some kind of analytics report.
For how long have I used the solution?
I have been using the solution for approximately six years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found the solution to be scalable.
What was our ROI?
This solution can help you reduce operational tasks which will save you money.
What other advice do I have?
I recommend this solution to others. We have a lot of customers that enjoy the solution.
I rate Microsoft Intune an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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