We're using it for endpoints or mobile devices. We are mainly using it for endpoints. For mobile devices, we are mainly using Workspace ONE.
Director - Cloud Security Services at a tech services company with 10,001+ employees
Its integration with the Microsoft ecosystem is the key benefit, but onboarding of endpoint devices is not straightforward
Pros and Cons
- "The key benefit of Intune is its integration with the Microsoft ecosystem."
- "Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is."
What is our primary use case?
What is most valuable?
The key benefit of Intune is its integration with the Microsoft ecosystem.
What needs improvement?
Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is.
For how long have I used the solution?
I have been using this solution for about three years. I use it on a weekly basis.
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What do I think about the stability of the solution?
I didn't have any issues.
What do I think about the scalability of the solution?
It is easy to scale. Getting used to using it instead of SCCM is an interesting shift because you don't manage policies the same way. There is a difference, so the scale of that is also interesting to address.
We probably have more than a hundred users.
How are customer service and support?
Their tech support is decent. Sometimes, getting to your first contact can take a little bit longer, but after that, it's pretty good.
Which solution did I use previously and why did I switch?
Previously, we were using Workspace ONE, but it was cost-prohibitive. We moved because of Microsoft's ecosystem. It was a business decision. The integration of the systems made it easier to stay with something like Intune.
How was the initial setup?
It's not trivial, but it's okay. It's not too complicated. You do have to make sure you read your documentation, and you get an idea of what you're trying to do.
What's my experience with pricing, setup cost, and licensing?
It's reasonable. They're not giving it away, but it's reasonable.
What other advice do I have?
If you can get help from Microsoft or if you can use the fast-track process, it would definitely be worth your while.
I would rate it a seven out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Senior Analyst at a tech services company with 10,001+ employees
Good protection policies, documentation, and scalability, but needs more group policies and better reporting, stability, and support
Pros and Cons
- "Its protection policies are most valuable. It protects mobile devices as well as individual apps. It is pretty scalable, and its documentation is also pretty good. It is also pretty straightforward to deploy."
- "They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."
What is our primary use case?
It is used for mobile device management. We use it for mobile phones and even PCs. We have its latest version.
What is most valuable?
Its protection policies are most valuable. It protects mobile devices as well as individual apps.
It is pretty scalable, and its documentation is also pretty good. It is also pretty straightforward to deploy.
What needs improvement?
They need to add more group policies. I know that they are already working on it, but this is something that I would like them to do quicker. Intune currently does not have many group policies that you can deploy. It is quite limited in terms of group policies. For example, if I want to disable the password manager on my browser, I can get support in Google Chrome, Internet Explorer, and Edge, but not with Firefox. It would be ideal if they can add some of these things.
Its reporting, which is very limited at the moment, also needs improvement. I can see basic information, such as how many devices are enrolled, but I can't get customized information. It will be great if they can add report customization.
Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. There are sync issues between the admin side and the user side.
They need to provide better support for complicated issues. They also have a long turnaround time for resolution in regards to overall escalation.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
It needs improvement in terms of stability. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. There are sync issues between the admin side and the user side. It is not very stable. Sometimes, it works instantly, and sometimes, something goes wrong, and you get stuck there. It is not consistent.
What do I think about the scalability of the solution?
It is pretty scalable because you can also integrate on-premises stuff. You can also integrate it with SCCM.
How are customer service and technical support?
When I contact technical support, I normally find the junior engineers to be not that good. They're just good with the basic issues. If there is something complex, you have to escalate the case, but they take a lot of time to escalate it. After the escalation, they are able to fix the issue, but the overall time they take to solve an issue is too much. Sometimes, the solution is very simple, but the process of escalation takes too long.
How was the initial setup?
I find it pretty straightforward, which could be because I have been working on this solution for three years. It mostly involves clicking the Next button. It will also depend on your requirements and policies, but it is generally straightforward.
What other advice do I have?
Microsoft documentation is a very good place to start. They have done a great job for beginners who want to deploy Intune in their organization. They have done a good job in describing different scenarios in the documentation. I would advise starting with the documentation and doing some certification as well.
I would rate Microsoft Intune a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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April 2025

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Information Technology Solutions Architect at Injazat
A cloud-based management tool with a useful device management feature
Pros and Cons
- "It has a useful device management feature."
- "It would be better if I could integrate it with my core group policy. I would like to have a group policy in my current environment, which has strict control, but those things are still missing. Although it has maximum compliance and security, it's not available on-premise."
What is most valuable?
It has a useful device management feature.
What needs improvement?
I guess they have been working a lot on the current features, but the active directory core features like group policy management are still missing. It would be better if I could integrate it with my core group policy.
I would like to have a group policy in my current environment, which has strict control, but those things are still missing. Although it has maximum compliance and security, it's not available on-premise.
Integration with other products could also be better. If I want to integrate with AirWatch, I have to do a lot of manual stuff and a lot of middleware changes. Technical support could also be better.
For how long have I used the solution?
I have been using Microsoft Intune for the last three years.
How are customer service and technical support?
The support is not very good. It's very poor. At least at implementation time, Microsoft should support or should have a team who can support instantly or rapidly. But the process remains the same for the support, and I have to call, and I have to wait for four to eight hours, especially if I'm migrating from AirWatch, Mobility, or some other applications.
Which solution did I use previously and why did I switch?
AirWatch is a bit complicated, especially during a disaster or when something happens. Their technical support is very poor, and Intune is far better.
How was the initial setup?
The initial setup is easy. We can complete the Intune implementation in one hour, but for the base configuration, we require Microsoft support. Because at the end of the day, it's a cloud product, and we don't have many resources on it.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer.
What other advice do I have?
On a scale from one to ten, I would give Microsoft Intune a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Corporate Sales Manager at Unicorn Post Media Solutions
Straightforward to set up, and stable, but the reporting has room for improvement
Pros and Cons
- "The synchronization of Intune with other Microsoft solutions is a valuable feature."
- "The reporting and cost have room for improvement."
What is our primary use case?
We use Microsoft Intune for our internal security policy and team management.
What is most valuable?
The synchronization of Intune with other Microsoft solutions is a valuable feature.
What needs improvement?
The reporting and cost have room for improvement.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
Microsoft Intune is stable.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. We used our own certified people for the deployment.
What about the implementation team?
The implementation was completed in-house and we implement it for our clients.
What's my experience with pricing, setup cost, and licensing?
Microsoft Intune is a bit expensive compared to the competition.
What other advice do I have?
I give the solution a seven out of ten.
Most of our clients prefer Microsoft Intune over other solutions because of the seamless integration with other Microsoft solutions which most organizations use.
The solution is easy to maintain.
I suggest using the demo of Microsoft Intune before making a decision.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Technical Manager at a tech services company with 501-1,000 employees
Good compliance, and scalable, but doesn't support all iOS features
Pros and Cons
- "We have one MDM that works with Windows, iOS, and Android."
- "Microsoft Intune has a latency response time issue. The latency has room for improvement."
What is our primary use case?
We use Microsoft Intune to deploy the software to Windows and iOS for the campus and to isolate any intrusion.
How has it helped my organization?
We can centrally control the software and the settings of the devices on the multi-platform using Microsoft Intune.
What is most valuable?
The most valuable feature of the solution is compliance. We have one MDM that works with Windows, iOS, and Android.
What needs improvement?
Microsoft Intune has a latency response time issue. The latency has room for improvement.
iOS devices have certain features that are not supported, which is not beneficial for end customers in terms of open deployment and device control.
For how long have I used the solution?
I have been using Microsoft Intune for around three years.
What do I think about the stability of the solution?
Microsoft Intune remains stable if it is deployed correctly.
What do I think about the scalability of the solution?
Microsoft Intune is scalable.
How was the initial setup?
The initial setup is not complex. We started by setting up the environment on the cloud, then configured the devices and profiles. However, certain aspects of the deployment required the assistance of engineers.
What about the implementation team?
The implementation was completed in-house.
What other advice do I have?
I give the solution a seven out of ten.
We used Microsoft Intune because it is the only solution that can also support iOS.
In cases where a device encounters compatibility issues or technical problems preventing it from receiving the MDM profile, maintenance may be required. The maintenance is acceptable.
I recommend the solution to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Architect Information Security at a agriculture with 1,001-5,000 employees
Great features and use cases with an easy licensing renewal process
Pros and Cons
- "We have found the solution is capable of scaling."
- "It should be easier to define policies and comply with those policies."
What is our primary use case?
We are deploying and rolling all kinds of devices - our laptops, our tablets, our smartphones. We are using it locally here in Holland, in the Netherlands, and we are expanding the use to all business units abroad.
What is most valuable?
There are a lot of features and use cases. We can use it for health status, access control, deploying, et cetera. There are many features for using it.
Technical support is good.
We have found the solution is capable of scaling.
The stability has been good.
What needs improvement?
It should be easier to define policies and comply with those policies.
The initial setup is complex.
We aren't lacking any features at this point.
What do I think about the stability of the solution?
The stability is good. We haven't had issues. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
As a SaaS, it's scalable. However, we don't really work on scaling it up.
While the solution is pretty ubiquitous, most people in the company don't realize they are using it. While the custodians use it, the end-point users are unaware of it.
How are customer service and support?
Technical support has been helpful and responsive and we are happy with the level of service on offer.
Which solution did I use previously and why did I switch?
Previously, we used MobileIron. Some of our business units also use Cisco Meraki and several others. We are working towards using one or two globally. We're moving to Microsoft as part of our larger global strategy.
How was the initial setup?
The implementation process is very complex due to the global use of the product. It started small. They used naming conventions just for the home country, so we had to deal with redesigns of the naming conventions for global use. Yeah.
In terms of the deployment itself, it's software as a service. The product itself is immediately available, however, onboarding devices is a huge effort. That's mostly the case at this moment. We used Microsoft Intune, before that we used MobileIron, and we did migration for MobileIron to Intune, so we had a quick start originally.
What's my experience with pricing, setup cost, and licensing?
We renewed our contract with Microsoft about a few months ago. It's pretty simple to renew. We have various licenses for Microsoft including, for example, for Office, Defender, et cetera. I'd rate the pricing and ease of renewal at an eight out of ten.
What other advice do I have?
The solution is a SaaS and therefore, we are on the latest version of the solution right now.
I'd advise new users to start with a good, high-level design, functional design, from about the naming of conventions, policies, categories, device categories, et cetera.
I would rate the solution overall at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Owner at a insurance company with 10,001+ employees
Quick implementation and integration with Windows OS
Pros and Cons
- "Stable product that's easy to set up compared to other MDM products."
- "No option to do end-to-en macOS management. Slow implementation of policies."
What is most valuable?
The most important part is that they're fast in implementing and integrating with the Windows operating system, as well as how it integrates with other Office 365 products.
What needs improvement?
There is no option to do end-to-end macOS management. The second thing is that the actions or policies don't get applied immediately, so there should be much faster way of implementing the policies. If you wanted to implement some actions on the device, it doesn't happen very quickly.
I'd also add more flexibility with the mobile device management part of it. At the moment, it's very limited compared to other MDM providers, so there should be more options.
For how long have I used the solution?
I've been using it for four or five years.
What do I think about the stability of the solution?
Intune is quite stable.
How are customer service and support?
Microsoft's technical support isn't very good. They're very slow in responding. You get a response, but the problem is if you have an issue with a feature or a critical bug, the response is very slow.
How was the initial setup?
It is very easy to set up compared to other MDM products.
What other advice do I have?
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Partner at a tech services company with 1-10 employees
Is integrated with the rest of the Microsoft products but needs to replace SCCM
Pros and Cons
- "I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal."
- "They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard."
What is our primary use case?
Generally, we use it with banking, finance, or government entities, usually medium to large customers. We also have smaller customers who are dealing with sensitive private data and therefore are interested in running Intune on top of their Office 365 licensing.
What is most valuable?
I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal.
What needs improvement?
If you could replace SCCM completely with Intune, that would be fantastic so that you don't have to run SCCM with Intune as an extension.
They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard.
What do I think about the stability of the solution?
The stability is quite mature here in Australia.
What do I think about the scalability of the solution?
The scalability is quite good.
How are customer service and technical support?
The technical support is really good. First level support is just your normal desktop level, but the second or third level is much deeper. It's pretty good
Usually, if I log a call in the morning, I may get a call in the afternoon to sort it out through screen share. Sometimes, it's someone in Shanghai that takes the call, and I speak Chinese, and they speak Chinese, so I'm pretty happy with that.
How was the initial setup?
If the customer is already operating on a cloud environment, then it's easy, but if a customer has a hybrid environment, then it can be complex.
If they've got people who are now working home that previously used to work in the office and they still want them to use their work laptops at home, it gets complex. You would need to start looking at registering the devices into Azure AD, which then leads to Azure AD premiums. Therefore, you would need to find out from Microsoft whether to add the device into Azure AD, to register it, that you would also need MDM or an Intune license added on top.
What's my experience with pricing, setup cost, and licensing?
If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive.
What other advice do I have?
I would recommend that they check it out thoroughly because things are moving very quickly with Microsoft, and we get better support now, given Australia's a hero country of Microsoft.
A lot of companies are switching to hybrid environments because of COVID, and Microsoft Intune can be deployed in a hybrid environment.
However, because Microsoft Intune doesn't totally replace SCCM, I would rate it at seven on a scale from one to ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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