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Product Owner at a insurance company with 10,001+ employees
Real User
Quick implementation and integration with Windows OS
Pros and Cons
  • "Stable product that's easy to set up compared to other MDM products."
  • "No option to do end-to-en macOS management. Slow implementation of policies."

What is most valuable?

The most important part is that they're fast in implementing and integrating with the Windows operating system, as well as how it integrates with other Office 365 products.

What needs improvement?

There is no option to do end-to-end macOS management. The second thing is that the actions or policies don't get applied immediately, so there should be much faster way of implementing the policies. If you wanted to implement some actions on the device, it doesn't happen very quickly. 

I'd also add more flexibility with the mobile device management part of it. At the moment, it's very limited compared to other MDM providers, so there should be more options.

For how long have I used the solution?

I've been using it for four or five years.

What do I think about the stability of the solution?

Intune is quite stable.

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Microsoft Intune
March 2025
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How are customer service and support?

Microsoft's technical support isn't very good. They're very slow in responding. You get a response, but the problem is if you have an issue with a feature or a critical bug, the response is very slow.

How was the initial setup?

It is very easy to set up compared to other MDM products.

What other advice do I have?

I would rate this solution an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1658616 - PeerSpot reviewer
Senior Partner at a tech services company with 1-10 employees
Real User
Is integrated with the rest of the Microsoft products but needs to replace SCCM
Pros and Cons
  • "I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal."
  • "They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard."

What is our primary use case?

Generally, we use it with banking, finance, or government entities, usually medium to large customers. We also have smaller customers who are dealing with sensitive private data and therefore are interested in running Intune on top of their Office 365 licensing.

What is most valuable?

I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal.

What needs improvement?

If you could replace SCCM completely with Intune, that would be fantastic so that you don't have to run SCCM with Intune as an extension.

They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard.

What do I think about the stability of the solution?

The stability is quite mature here in Australia.

What do I think about the scalability of the solution?

The scalability is quite good.

How are customer service and technical support?

The technical support is really good. First level support is just your normal desktop level, but the second or third level is much deeper. It's pretty good

Usually, if I log a call in the morning, I may get a call in the afternoon to sort it out through screen share. Sometimes, it's someone in Shanghai that takes the call, and I speak Chinese, and they speak Chinese, so I'm pretty happy with that.

How was the initial setup?

If the customer is already operating on a cloud environment, then it's easy, but if a customer has a hybrid environment, then it can be complex.

If they've got people who are now working home that previously used to work in the office and they still want them to use their work laptops at home, it gets complex. You would need to start looking at registering the devices into Azure AD, which then leads to Azure AD premiums. Therefore, you would need to find out from Microsoft whether to add the device into Azure AD, to register it, that you would also need MDM or an Intune license added on top.

What's my experience with pricing, setup cost, and licensing?

If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive.

What other advice do I have?

I would recommend that they check it out thoroughly because things are moving very quickly with Microsoft, and we get better support now, given Australia's a hero country of Microsoft.

A lot of companies are switching to hybrid environments because of COVID, and Microsoft Intune can be deployed in a hybrid environment.

However, because Microsoft Intune doesn't totally replace SCCM, I would rate it at seven on a scale from one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Microsoft Intune
March 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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reviewer1243146 - PeerSpot reviewer
Information Systems Engineer at a healthcare company with 5,001-10,000 employees
Real User
Is easy to manage and easy to configure
Pros and Cons
  • "It's easy to manage and easy to configure."
  • "China blocks Google and Google Play Store, which makes installation challenging. Microsoft Intune is a company software, which has to be installed to the app portal or Microsoft Software Center."

What is our primary use case?

We use it for mobile device management. Android devices, iOS devices, Windows devices, computers, and so on are managed with the help of Microsoft Intune.

What is most valuable?

It's easy to manage and easy to configure.

We use it to completely manage the devices and access policies. We have app protection policies as well. So when it comes to any person who is outside my current organization, he won't be able to access anything if he's not authenticated. That's a really great feature because data security or data privacy will still be there.

What needs improvement?

I see room for improvement with respect to China and Android devices. If we get Intune for China for the Android devices, it would really be a win-win situation. The devices we are using to manage devices in China are partial MDM and not complete MDM.

China blocks Google and Google Play Store, which makes installation challenging. Microsoft Intune is a company software, which has to be installed to the app portal or Microsoft Software Center.

With barcoded scanners, it works really well in countries where Google is not blocked, but again, it's a challenge when we have to install Microsoft Intune where Google is blocked.

For how long have I used the solution?

I've been working with Microsoft Intune for roughly three years.

It's deployed on the cloud itself, and we have 10,000 plus users.

How are customer service and technical support?

Technical support is not great. If you open up a case, it may remain there for a long time. I believe that they may have a lot of customers and that's why we don't get the response immediately. Also, with these difficult times with COVID-19, they may be facing other challenges.

Which solution did I use previously and why did I switch?

We used AirWatch and switched because we were facing a lot of issues with the product. Some things were really great, but some things were not.

Maintenance took a lot of time because it was on-premises. Every month, we had to do upgrades and patching of all the servers.

How was the initial setup?

Too much information was provided regarding the initial setup, and it was too difficult to understand sometimes. You would have to read each and every article and try to understand exactly where and what you need to deploy. That's a bit challenging, but if you have seen the videos or attended Microsoft's training, then it's easier.

I attended the training and was able to configure and understand really well. However, if you give it to a layman, then it would really be a challenge.

Hardly any maintenance is required, so a few people will be able to handle the occasional issues and iOS upgrades.

What's my experience with pricing, setup cost, and licensing?

Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate.

What other advice do I have?

Microsoft Intune is a great product, and you should use it. You can do wonders with this particular product. So, on a scale from one to ten, I would rate it at eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CHTO at Timp-iT
Real User
Keeps integrity of standard deployments, scalable, and straightforward installation
Pros and Cons
  • "The most valuable features are the ones that make sure that the deployment is of a standard operating system and the Zero Touch deployment, which is very useful. This allows users to have an out of box experience."
  • "There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem."

What is our primary use case?

We use the solution for the deployment of the Windows 10 laptops and devices, and mobile device management of Android and iOS devices.

What is most valuable?

The most valuable features are the ones that make sure that the deployment is of a standard operating system and the Zero Touch deployment, which is very useful. This allows users to have an out of box experience.

What needs improvement?

There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates fine. 

While using the solution, you have to test and validate a lot. This is not really a solution issue but more of a configuration issue but still worthy of noting.

We have experienced an issue while deploying a Windows 10 machine, once you get the user profile applications installed, it does not always integrate well with third-party multi-factor authentication solutions. This is something that can be improved in the future.

For how long have I used the solution?

I have been using the solution for the last year.

What do I think about the stability of the solution?

The solution is reliable. However, it depends on the stability of your network and the internet connectivity.

What do I think about the scalability of the solution?

I have not had the chance to fully test the scalability because, although it is an enterprise solution, the organizations that I am working for tend not to have a large-scale, full-blown deployment at once of all the Windows 10 or mobile devices.

We plan to increase the usage of the solution. We have a number of my customers that are just starting with the solution, one is only doing the Windows 10 devices, the other one is only doing mobile device management. We have some clients that have it installed but it is not being fully used yet.

How was the initial setup?

The installation was straightforward.

What's my experience with pricing, setup cost, and licensing?

There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations.

Which other solutions did I evaluate?

We did evaluate other solutions before we selected this one.

What other advice do I have?

Those who want to implement this solution have to ask themselves a few questions.
How do you introduce an additional security layer within my organization? If it is concerning the devices that you are using? Think big, act small, start with the smaller issues that you are having and make sure that the bigger picture stays within reach. Start with either mobile device management, or either Windows 10 deployment on laptops and PCs.

Make sure that you also have security governance because otherwise, you can introduce millions and millions of features and options but it still has to be a good user experience for the people that have to use these devices. If you fully block and fully restrict the devices, then it will not be a good user experience for the people that are actually in the field. There are actions that have to be done due to security and also by means of user experience optimization and security.

I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Engineer II at a financial services firm with 201-500 employees
Real User
A scalable solution to easily lockdown applications on mobile devices
Pros and Cons
  • "I like how Microsoft Intune lets me lock down the email profile and make it accessible only on certain devices."
  • "I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."

What is our primary use case?

I use Microsoft Intune to manage iPhone devices that we currently deploy to the end-users, and I manage all that. Right now, we're running close to about 60 devices. 

But eventually, what we want to do is go ahead and enroll the Windows platform on that as well because there's only one license per user that can deploy up to five devices. That is going to be my next migration roadmap. We're going to be managing laptops through it as well. So it would be Windows 10 platform along with the iPhones.

What is most valuable?

I like how Microsoft Intune lets me lock down the email profile and make it accessible only on certain devices. I also like how one user license allows up to five devices.

What needs improvement?

I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved.

For how long have I used the solution?

I have been using Microsoft Intune for about eight months.

What do I think about the stability of the solution?

I would say that it's a stable solution.

What do I think about the scalability of the solution?

It's definitely scalable because one single-user license can allow up to five devices to be added. We're going to be rolling some laptops out, and we can definitely work with either an Android or an iPhone. It doesn't matter which device. 

It's scalable to that point, and the fact that only one user license will allow up to five devices, I think that's something that we would be looking to do, and we're definitely happy with it.

How are customer service and technical support?

I've dealt with Microsoft way too many times, and needless to say, I'm not too fond of Microsoft support most of the time. I've always had a better experience with Workspace ONE and VMware, and they're very good with their support. Microsoft support can definitely use a lot of improvement.

Which solution did I use previously and why did I switch?

With Apple Business Management, we can pre-deploy everything, and we can manage everything on the phones with the lockdown. With Workspace ONE, I couldn't lock down the email profile and make it accessible only on certain devices. 

Especially with Office 365, this became the biggest issue because we couldn't lock down the profiles per device space. When I worked with VMware, I worked with Microsoft Office for a couple of weeks continuously to figure out a solution and couldn't find one. 

That's when we decided to go with Microsoft Intune management because we could lock it down to just those devices. Otherwise, it was locked, and our tenant is a government tenant, and we don't allow any external access to our tenant.

That was the issue I was having with Workspace ONE. Workspace One couldn't integrate Office 365 applications the way I wanted it to.

How was the initial setup?

The initial setup was straightforward. I actually prefer Microsoft Intune over VMware Workplace ONE because it's a bit more complicated. The setup was also easy because I've worked with Intune before.

What's my experience with pricing, setup cost, and licensing?

It's not a server license. It's an end-user license. Because it's an end-user subscription and it's on a monthly basis, and because we're a government tenant and have a lot more scalability and users, we use it monthly. 

We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor.

What other advice do I have?

I would definitely say that you need to work with Apple Business Manager first. If you don't set up that account first, you will run into some issues, especially if you're doing a managed profiles on it. 

Just make sure you do your homework before you get started because there are a lot of prerequisites. If you miss them and you don't do it, then you run into issues, and then you're literally recreating the same work you've already done.

On a scale from one to ten, I would give Microsoft Intune an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2078367 - PeerSpot reviewer
ICT-consultant at a tech services company with 11-50 employees
Consultant
Makes it a lot easier to deploy applications and there's less packaging work for us
Pros and Cons
  • "Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get."
  • "The solution could be improved by the opportunity to connect third-party application databases, such as Chocolatey or another setup store, to Intune."

What is our primary use case?

It is used mainly for application deployment.

We are using it in our company and we also recommend it to our customers.

How has it helped my organization?

It has improved our organization a lot, especially because Intune is improving so much. It makes it a lot easier to deploy applications now, and there's less packaging work for us.

What is most valuable?

Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get.

What needs improvement?

The solution could be improved by the opportunity to connect third-party application databases, such as Chocolatey or another setup store, to Intune.

For how long have I used the solution?

I have been using Microsoft Intune for approximately four years. I have built approximately 100 tenants and I manage environments with roughly 20,000 workspaces.

What do I think about the stability of the solution?

The product is very stable.

What do I think about the scalability of the solution?

It's also really scalable.

At my current job site, we have roughly 8,000 devices, which includes about 2,000 mobile devices, such as phones and tablets. They're used around the whole municipality. At that client, we are not looking to increase usage because they don't have many more workspaces, but our company is looking to get more customers and expand our usage of Intune that way.

How are customer service and support?

The technical support is good, once you get somebody who knows what they're talking about. Reaching the right person is really difficult, but once you have the right person, it goes smoothly. It depends on the agent you get and which area you are connected to. If you're connected to a United States office straightaway, you will probably get better help than if you get connected to one of the locations in India.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We also use Liquid. We are part of their development program and we helped them develop their software. We also have Liquid in the field, but that's mainly for use cases with social internet and launching applications from websites, which is a little bit more difficult using Intune.

How was the initial setup?

In terms of deployment, what is difficult about Microsoft is that you need to have a broad knowledge of Azure and the other components because the endpoint manager is just a small part of your workspace. You need to have that experience and there's a lot of custom work for every single client. There isn't really an automated way, like a template base, within Microsoft, to fully deploy endpoint environments.

I help our customers with the design and deployment. Normally it includes making a list of all the applications they have within the company and seeing how much work it is for us to deploy an environment and how much application work is within it. In that way, we see which strategy fits them the best. Because there are a lot of on-premises applications that are really difficult to fit into a cloud environment, we will look to build more of a hybrid solution than a fully cloud-based solution.

We usually need three or four people for deployment.

Maintenance involves keeping up to date with the application. The only downside is that if you upload an application today, it doesn't download an update that comes out next week. That means you need to package and deploy it again.

What was our ROI?

We have most definitely seen return on investment in all of our projects. We still get a stable margin, but because of the price increases, it gets more difficult to sell it.

What's my experience with pricing, setup cost, and licensing?

We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher. That makes it more difficult to get a company to take a full license. It will be really hard to manage, for us, if the prices keep going up every single year.

Currently, we pay €44 for an enterprise E3 license. There are no costs in addition to the standard licensing fees.

What other advice do I have?

My advice would be to take your time and test what you deploy, due to the fact that sometimes a policy that you deploy with Intune can come into effect two or three days after a device is installed. Sometimes, testing for one hour is not really accurate. You need to test for a minimum of three days before you can actually see the results.

There are some improvements needed, but overall, it's a very solid product.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1264545 - PeerSpot reviewer
Senior Consultant at a computer software company with 10,001+ employees
MSP
Highly scalable and useful policy CSPs
Pros and Cons
  • "The most valuable feature is the policy CSPs."
  • "The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments."

What is our primary use case?

I am using Microsoft Intune for supporting clients with mobile devices.

What is most valuable?

The most valuable feature is the policy CSPs.

What needs improvement?

The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments.

For how long have I used the solution?

I have been using Microsoft Intune for approximately seven years.

What do I think about the scalability of the solution?

Microsoft Intune is scalable. You can add Defender ATP and other inbuilt features.

How are customer service and support?

The technical support from Microsoft is not good, they take a long time to respond to a case and they do not update you on what is happening on a case.

How was the initial setup?

I've been on multiple deployments. The range from the pilot can take from a couple of weeks to a full-scale deployment, which can be a couple of months to a year. The longest I have been involved in was eight months.

What's my experience with pricing, setup cost, and licensing?

The clients pay for a license and each can have a different type of license, such as an E3 or E5.

What other advice do I have?

I have found sometimes Microsoft Intune does not work and it can be very unresponsive.

The honest truth is that Microsoft Intune is the future. Even though it's not the finished article, because it changes every week, the earlier you adopt it, the fewer hassles you will have down the line. The more you wait, the bigger the problem you might end up having trying to migrate.

I rate Microsoft Intune an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1447590 - PeerSpot reviewer
Senior Account Manager at a tech services company with 51-200 employees
MSP
Great for mobile device management and security controls with data loss prevention capabilities
Pros and Cons
  • "The solution appears to be stable and scalable."
  • "They should make it easier to order it, however, that's generally true for everything from Microsoft."

What is our primary use case?

We primarily use the solution for mobile device management and security controls.

What is most valuable?

The most valuable aspect of the product is data loss prevention. That's really a benefit of the platform in general.

The solution appears to be stable and scalable. 

What needs improvement?

The biggest improvement could be in the implementation, the ease of the implementation of it. They should make it easier to order it, however, that's generally true for everything from Microsoft.

I'd love to be licensed in Microsoft. I'm trying to do that, however, I can't find a training program that will fit with my schedule. Everything requires you to be on-site for a week, as opposed to on-demand training. A big improvement would be having some on-demand training that is quality and not just a sales pitch.

I'd like to see mobile device wiping to be better. That feature is a critical feature. If that could be enhanced, I would be grateful.

For how long have I used the solution?

We've been dealing with the solution for a year and a half to two years. 

What do I think about the stability of the solution?

My understanding is the solution is stable, however, I can't say if that is the case for enterprise-level deployments. 

What do I think about the scalability of the solution?

The solution is scalable to a point. I don't have a good insight on enterprise-level deployments and therefore cannot speak to how much it can scale.

How are customer service and support?

I've never reached out to technical support. I wouldn't be qualified to comment on their level of service. 

How was the initial setup?

The initial setup can be a bit difficult. I'm not certified in any way for Microsoft. 

I cannot speak to how many people are required for deployment or maintenance tasks. 

What other advice do I have?

I'm a managed service provider. We work with a distributor who's a reseller. We have clients that use this product regularly.

I'd advise new users to do their research on Microsoft products and understand what's included and what's not included in the packages they already have.

I'd rate the solution at an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.