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reviewer1278762 - PeerSpot reviewer
Director at a consultancy with 11-50 employees
Real User
Very scalable and integrates well with other Microsoft solutions
Pros and Cons
  • "Mobile device management is most valuable."
  • "We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better."

What is our primary use case?

Mobile device management is the main thing for which we are using it. My role is to review the implementation.

What is most valuable?

Mobile device management is most valuable.

What needs improvement?

We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better.

For how long have I used the solution?

I've been using this solution for three and a half years.

Buyer's Guide
Microsoft Intune
March 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's stable. I'd rate it an eight out of ten in terms of stability.

What do I think about the scalability of the solution?

It's very scalable. I'd rate it a ten out of ten in terms of scalability.

It was deployed for an environment with multiple locations. There are about 500 end users. Our clients are mostly small-sized organizations.

How are customer service and support?

I'd rate the previous vendor with which we had the contract a ten out of ten. We now have a new vendor. They haven't yet started.

Which solution did I use previously and why did I switch?

We used BlackBerry. We switched because that was getting outdated, and it didn't have all the features that Intune has. Intune is continuously being improved because of the cloud service.

How was the initial setup?

I reviewed its implementation. It was straightforward. There were some technical difficulties in getting it started, but after we resolved them, it was easy. There were some architectural issues we had to resolve because we had legacy architecture.

What about the implementation team?

It was a consultancy service that was provided by us. There were about five people involved. One was a specialist; one was an architect. There were two different engineers having different specialties, and there was a project manager.

We have an engineer who works on the maintenance. There is a team of two engineers to manage Intune as well as Office 365.

Which other solutions did I evaluate?

There were quite a few, but this was the main solution that we looked at because Microsoft solutions integrate well with other Microsoft solutions.

What other advice do I have?

I'd advise getting rid of legacy stuff. You need to go to the new architecture and new OS. The infrastructure should be matching for the Intune implementation. Otherwise, you will have a problem. That's what we faced. We had to upgrade all our operating systems.

Overall, I'd rate Intune an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
IT-Support at commtelnetworks
Real User
Deploying VPNs and other devices to our machines is seamless
Pros and Cons
  • "We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to to this through Intune."
  • "The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."

What is our primary use case?

I use Intune to manage all the organization's PCs.

How has it helped my organization?

We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to do this through Intune.

What needs improvement?

The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose. 

For how long have I used the solution?

I have used Intune for about two years.

What do I think about the stability of the solution?

Intune is stable. 

What do I think about the scalability of the solution?

Intune is scalable.

How are customer service and support?

We purchased our licenses locally. We contact the reseller when we have support issues, and they contact Microsoft support. We've only needed to contact them once or twice. 

How was the initial setup?

Deploying Intune isn't easy, but it isn't too complicated. Someone with two or three years of experience can do it. I completed the initial installation quickly, but migration took a long time because it's a manual process. We deployed Intune in-house with only two people. 

After deployment, Intune doesn't require any maintenance. It's a cloud solution, so Microsoft is responsible for maintaining it. However, we need to handle any tenant-level configuration.

What's my experience with pricing, setup cost, and licensing?

Intune has somewhat of a monopoly. There aren't many alternatives for this kind of solution, so we have to pay what they're asking. Still, I think it's reasonable. 

Which other solutions did I evaluate?

We are primarily using Microsoft products, so our options were Google Cloud or Intune. We decided that it was better to go with Intune because the learning curve would be steeper with Google. 

What other advice do I have?

I rate Microsoft Intune eight out of 10. We have never faced any serious issues with Intune. My advice to future users is to plan before you deploy or migrate. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Intune
March 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Global Endpoint Manager at a manufacturing company with 10,001+ employees
Real User
Integrates well with other enterprise systems, is perfect for a Microsoft environment, and allows for increased usage
Pros and Cons
  • "It works well if you have a Microsoft environment."
  • "The solution requires Mac support."

What is our primary use case?

Effectively, we are using Microsoft Endpoint Manager, which is a mix of Intune and CCM. I'm not sure if there's a specific category for that.

We are using it mainly for the office workers, for the regular laptops. On top of that, we got our fairly specialized devices on our factories, such as the tag down Zebra Scanners, the RealWear glasses - the augmented reality ones and the kiosks as well. Those are the main use cases.

What is most valuable?

The solution offers very good integration with broader enterprise systems.

The scaling seems to be okay.

It works well if you have a Microsoft environment.

The solution allows companies to capitalize on costs, especially if they are a Microsoft shop.

What needs improvement?

The product needs better management support, for sure, especially between non-Microsoft applications. It would be good, for example, to have some Chrome OS support.

The solution requires baselines within the web console. That's something that is missing. 

They need better delegation capabilities in the reporting.

The solution requires Mac support.

For how long have I used the solution?

We've used the solution for about two years at this point. 

What do I think about the stability of the solution?

Recently, the scalability seems not to be very good. There are minor incidents appearing quite frequently. Besides that, from an overall standpoint, compared to Workspace ONE, it's much more stable.

What do I think about the scalability of the solution?

The solution is scalable.

We have about 70,000 users on it.

We are using this solution extensively. We use it for daily routines. It's one of our core services. It's used by our end-users.

We are increasing it. We are willing to extend it in the near future.

How are customer service and support?

We are not satisfied with technical support. Some improvements might be required.

Which solution did I use previously and why did I switch?

We did previously use VMware. We tried mainly to reduce some costs. This product seems to come as a part of a bundle, which slightly reduces costs. Also, VMware had plenty of functionalities that were not necessarily fitting into our landscape. We were not able to capitalize on the cost of the process. They didn't have any great integrations with broader enterprise systems.

How was the initial setup?

The initial setup was quite straightforward.

We do not need much staff for the maintenance of the solution. It's pretty low maintenance.

What about the implementation team?

Our team handled the setup. Our internet team did it. We didn't need any integrators or consultants. 

What's my experience with pricing, setup cost, and licensing?

We have a broader enterprise agreement which is set up as a four-year period.

In terms of extra costs, there may be some infrastructure costs, especially for the on-premise part of the solution.

What other advice do I have?

I'm a service manager right now.  I'm a little bit within the scope of the consultant versus the advisor.

We're using the latest version of the solution.

Potential new users need to strongly assess their needs. If they are already on Microsoft stack, they shouldn't look for any other solution than that. If their daily usage or utilization or needs are varied and they have a variety of devices, not necessarily based on Windows or other standard platforms, they might consider a different solution, especially if they need Chromebook support.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Wasant Udomthreesap - PeerSpot reviewer
Presales Consultant at Noventiq
Consultant
Top 20
Fair price, good support, and meets expectations of our customers
Pros and Cons
  • "It's normally able to meet 100% expectations of our customers."
  • "Sometimes, customers compare it with AirWatch, but the concept of Intune is different from other solutions. It's an application management app. It gets a bit difficult to explain it to customers, but it's not a product limitation. It takes a presale document or presentation to explain it to customers."

What is our primary use case?

We propose Intune for information protection. We integrate Intune for application management and protection of company information on mobile devices.

What is most valuable?

It's normally able to meet 100% expectations of our customers. 

What needs improvement?

Sometimes, customers compare it with AirWatch, but the concept of Intune is different from other solutions. It's an application management app. It gets a bit difficult to explain it to customers, but it's not a product limitation. It takes a presale document or presentation to explain it to customers.

For how long have I used the solution?

I've been working with Microsoft Intune for more than five years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable. Our client has 1,000 people.

How are customer service and support?

I'd rate them a ten out of ten. All of the ticket questions are answered. 

How was the initial setup?

Normally, customers need a pilot. It takes around two or three weeks for the pilot. After that, we do the deployment. We start with a limited number of policies. Overall, it's done in three to four weeks.

What about the implementation team?

We have five people in the company for implementation.

What's my experience with pricing, setup cost, and licensing?

Its price is fair. It's a normal price. It isn't too expensive or too cheap.

What other advice do I have?

Overall, I'd rate it an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Rupesh Thakur - PeerSpot reviewer
Security Practice Lead at Crayon Group
Real User
Top 10
Easy to deploy, integrate and manage everything from a single console
Pros and Cons
  • "The most valuable includes managing everything from a single console."
  • "Integration with Mac devices requires some improvement."

What is our primary use case?

We primarily use Microsoft Intune for device management and application management. It allows us to control and restrict user access, preventing data sharing and leakage. 

Additionally, we utilize it for endpoint management of Windows and Mac devices, ensuring their security and compliance.

How has it helped my organization?

The benefits include that it's very easy to deploy and integrate. Users actually feel satisfied and have a great experience with it.

What is most valuable?

The most valuable includes managing everything from a single console.

What needs improvement?

Integration with Mac devices requires some improvement.

For how long have I used the solution?

I have been working with Microsoft Intune for eight years. I currently use the latest version.

What do I think about the stability of the solution?

It is a stable solution. I would rate the stability a nine out of ten. Sometimes we get some alerts from Microsoft Intune, but our team is responsible for managing that internally.

What do I think about the scalability of the solution?

It is a scalable solution. Around 3,000 endpoints are being utilized in our organization. 

How are customer service and support?

 Customer service and support are good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used VMware AirWatch. We switched because of the ease of use that we get from Intune. It's much simpler to work with.

How was the initial setup?

The initial setup was very easy, not at all complex.

What about the implementation team?

We have our own team that handles the deployment. Three to four people were included in the process. 

The deployment process was simple. We just enrolled devices and created the necessary policies, and that's it. It took approximately twenty to forty minutes, depending upon the use case.

Moreover, it is easy to create policies with Intune. It's not difficult at all to maintain. We have the same team taking care of the maintenance.

What other advice do I have?

Just go with it. It's very simple to use. Overall, I would rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Oktay Sari - PeerSpot reviewer
Freelance Modern Workplace Consultant at AllThingsCloud
Consultant
A feature-rich, mature, and affordable platform that saves a lot of time
Pros and Cons
  • "There are so many features, but Windows Autopilot is one of the features that are very valuable for most customers."
  • "There should be more support for macOS. Even though macOS is supported by Intune and Microsoft is working very hard to get more features into Intune to manage macOS, that's one thing they can give a lot more attention to."

What is our primary use case?

It's usually used for managing mobile devices, such as Android and iOS, for application deployment, for securing the device landscape, and for making sure all devices are compliant.

How has it helped my organization?

Help Desk engineers don't need to spend a lot of time enrolling new devices. In the past, you had to do that by using a complete infrastructure on-premise, or if you wanted to do it by hand, you had to go through every device. You had to install Windows, configure it to set security, etc. Intune does that automatically for you. It saves a lot of time.

What is most valuable?

There are so many features, but Windows Autopilot is one of the features that are very valuable for most customers. Personally, I like most of the aspects of Intune. I've been working with it for about 10 years. I'm a Microsoft MPP for the Modern Workplace. I like a lot of features. There's no one particular part of Intune that is the best for me. It has developed into a very mature product. About 10 years ago, it wasn't a very good product, but now, Intune is a very good mobile device management platform.

What needs improvement?

There should be more support for macOS. Even though macOS is supported by Intune and Microsoft is working very hard to get more features into Intune to manage macOS, that's one thing they can give a lot more attention to.

For how long have I used the solution?

I've been using Microsoft Intune for about 10 years.

What do I think about the stability of the solution?

It's stable. There are issues once in a while, but they are not worth mentioning.

What do I think about the scalability of the solution?

It's very scalable. It's deployed across multiple endpoints. My customers vary, but there are between 50 and 15,000 endpoints.

How are customer service and support?

I do have experience with Microsoft technical support, and I'm happy with it. I'd rate their support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've migrated from other platforms to Microsoft Intune, but I've not used any other similar solution.

How was the initial setup?

It's a cloud solution. The cloud depends on the customer, but Microsoft Intune is a cloud solution serviced by Microsoft. My customers have various cloud environments. It could be a hybrid, public cloud, or private cloud. It depends on the customer.

It's quite straightforward to deploy it, but configuring it and doing it right is something else. The deployment duration varies. Some customers have 100 devices and others have 10,000. It depends on the landscape of a customer. Even though nothing changes technically, it's more difficult to move large enterprise organizations to a mobile device management platform.

The number of people required depends on the qualifications of the person who is deploying Intune. Intune can be deployed by one person. 

Its maintenance depends on the company. If you have a very big landscape with tens of thousands of devices, you want to have more engineers monitoring Intune and configuring. If it's a smaller environment, you can manage it with one or two people.

What was our ROI?

The ROI has been in terms of time savings.

What's my experience with pricing, setup cost, and licensing?

It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra.

Which other solutions did I evaluate?

I did have a look at other options, but I'm a Microsoft specialist, so it's a Microsoft-first sort of policy. If Microsoft can do it, I'll do it with a Microsoft product.

What other advice do I have?

Get yourself well-informed. Talk to a specialist who can help you out with deploying Microsoft Intune.

I'd rate Microsoft Intune an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1209912 - PeerSpot reviewer
CSO at a tech services company with 11-50 employees
Reseller
Performs well, requires little maintenance, and significantly reduces the costs associated with providing support
Pros and Cons
  • "Microsoft's cloud comes with a lot of extra features that are free of charge."
  • "The installation could be improved to be simplified."

What is our primary use case?

Microsoft Endpoint Manager is simply a desktop, a laptop, a smartphone, or a tablet. An endpoint is exactly what it sounds like. Microsoft, on the other hand, makes use of that tool.

Endpoint allows you to deploy the operating system level. It enables the packaging and deployment of applications. It enables you to secure systems with BitLocker and incorporate things with Active Directory.

We are a consulting firm.

Our clients use it to simplify desktop builds and to maintain the patch management on their servers and desktops, as well as to have an easy mechanism for both rolling out BitLocker, which is a Microsoft tool and publishing new updates for their various software packages.

What is most valuable?

Microsoft is investing significantly more in the cloud. For our use and our clients' use, and again, our clients who use Endpoint number over 500, with an increase of 1,000 users. It is effective. It significantly reduces the overhead associated with providing support. It actually works quite well.

What needs improvement?

The installation could be improved to be simplified.

For how long have I used the solution?

I have been working with Microsoft Endpoint Manager for the last 12 months.

We are Microsoft partners. 

We have been working for well over a decade with SCCM, and now with Microsoft Endpoint Manager.

They are deployed both on the cloud, and on-premises.

What do I think about the stability of the solution?

Microsoft Endpoint Manager is quite stable.

What do I think about the scalability of the solution?

Microsoft's cloud has a capacity of 100,000 users. Depending on what you are dealing with, it's highly scalable, depending on how and where you deploy it.

How are customer service and support?

It's from Microsoft. However, we are a Microsoft Premier partner. As a result, we are quite familiar with the product. Again, there isn't much of a need for it. However, our clients call us if they run into problems, which happens very rarely.

You do not have to maintain the Microsoft Endpoint that is built into their cloud, it's a cloud-based service. Locally, there is now maintenance every 16 months if you are deploying the local endpoint or creating a hybrid to Microsoft's cloud. You have to upgrade if you are deploying the local deployment. The current build changes every 16 months, but the upgrade is a very low skill set, you don't need anyone to upgrade it.

Which solution did I use previously and why did I switch?

SCCM is no longer known as SCCM. It's known as Endpoint. Microsoft no longer recognizes that product. Endpoint refers to both the local and cloud-based installations. And, prior to their acquisition by Dell, we were a long-term partner with Quest. We've had clients use Quest products, but we haven't.

According to Microsoft, SCCM is no longer in use. Microsoft Endpoint is the new name for the current build. You can now deploy an Endpoint structure locally or pull Endpoint from Azure.

SCCM is no longer active.

I have worked with both Microsoft Endpoint Manager as well as Quest in the last 12 months. We have clients running the Quest Software.

The most recent Quest software we've seen is the Exchange PTS, or mail migration tool. That is probably the tool that we've had clients deal with twice. However, that is apples to oranges in comparison to SCCM.

It is the mail migration utility. According to my understanding, Quest recently sold that to a different company. So it's an old Quest product.

How was the initial setup?

The initial setup is complex.

You have to appreciate two points with Microsoft Endpoint Manager. Microsoft Endpoint is based in Microsoft's cloud, 365 Azure. And Microsoft has simplified it quite a bit. They also work well with Intune. Many of their services are complementary to the solution. Autopilot is being sent out. You can have a machine auto-built from a remote location, or you can order an Autopilot deployment from your HP, Dell, or Lenovo. They've simplified it considerably since the old days, but there is still a technical element. For those with a technical nature, it is quite simple. Anything is simple if you understand the product.

What other advice do I have?

You should probably consider cloud deployment before local deployment because Microsoft has made significant investments in the cloud. The local deployment is still in place. Microsoft's cloud comes with a lot of extra features that are free of charge. Furthermore, if you deploy it locally, you must own SQL, whereas, in the cloud, SQL is not required.

I would rate Microsoft Endpoint Manager a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Nhut Vu - PeerSpot reviewer
Presales Project Manager at FPT
Consultant
Can be integrated with other Microsoft security solutions
Pros and Cons
  • "It is a very stable and scalable cloud-only solution."
  • "The pricing can be expensive if you are not combining it with other products."
  • "The technical support could be improved."

What needs improvement?

Mostly the pricing can be improved. If you are using the solution with EMS E3, then it's very expensive, but if you are using it in combination with a lot of products, then it can be cheap. Microsoft doesn't sell Intune separately. That's another consideration. The third thing would be how to view the use case because Microsoft doesn't release any documentation on how to view it when you adopt Microsoft EMS. 

Their technical support could also be improved.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It's scalable because this is a cloud solution only. They don't have it on-premises.

How are customer service and support?

With Microsoft technical support, they only fix Teams and when they are open, they're mostly trying to close again at the quickest time. Sometimes, the solutions given are not very good.

How was the initial setup?

It depends on the use case. If you only focus on Mobile Device Management, then it is very easy to setup. You just have to define the use case in the context you want to protect. If you are talking about how to integrate with the lock analytics and how to classify data in context, then this is another thing.

Which other solutions did I evaluate?

The main difference between Intune and Workspace ONE is the quality integration between Microsoft products and Office 365, which means that Intune is part of a solution; you are not only using Intune, but you have to think about its ecosystem. For example, with EMS, it will have at least three products. The first is Azure ID Premium, which is the IAM solution (Identity and Access Management), so there are use cases where you might need to use IAM. The one difference between EMS and Workspace ONE, since Workspace ONE doesn't focus on identity management, is that it only has the access part. It can leverage all identity management, like with the directory or any of the identity solutions. 

The second difference is in the integration with Office 365 because in the Office 365 ecosystem, you have a lot of products, like Azure Information Protection, which is focused on the labeling and classifying of data. Microsoft also has Defender DLP and Defender for Endpoint. These make up a total solution. Based on that, if you have a long-term roadmap, you can actually integrate it with other Microsoft security solutions, like Sentinel, which is a SIEM solution. When choosing Intune, the main difference is the ecosystem and the roadmap.

What other advice do I have?

I would rate this solution a nine out of ten.

For advice, it depends on the use case you are trying to solve here. If we have a look at the use case for security, how would you control the mobile? How would you deploy? How would you protect them based on that? The lesson depends on the answers to those questions.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.