Microsoft Intune Reviews

My use cases for Microsoft Intune are to secure our mobile license and our platform.

What I appreciate the most about Microsoft Intune is that it's quick and easy to use from an authenticator perspective. There is simplicity in securing our platform. Microsoft Intune benefits my company because of its simplicity of use and cross-functional integration.

The user experience of Microsoft Intune is good because of its cross-functionality and simplicity of use.

Automatic updating is pretty rough. It doesn't give me as much control as I had in the past. With no ability to control release cycles, it's been more difficult for major IT organizations. They can give comfort to those who are using the utilities with predictability on when new releases are coming. There should be more predictability in the release cycle.

We don't feel we have any control over when new updates come out, and whether there are changes to the backend functionality or to the user interface. Updates just happen. When updates are visible to end users, organizations get the call, not Microsoft. Since we don't have a good amount of communication about when those come out or what the new features are before they're deployed, we're caught flat-footed. We have to get to our reps to see what the updates were. A much more proactive communication cycle, aside from just putting it out on Twitter, would be fantastic.

They can continue to improve security. Factoring in all the compatibility pieces and security components, there's more improvement to be done outside of Microsoft-specific products themselves. There are multiple operating systems out there. It has gotten better in the last couple of years. However, the reason that RSA and this big conference exist is that we need to have some cybersecurity capabilities above and beyond the standard that comes with the operating system, so an industry has formed around it, and with that, we can get more focused on that part of the product specifically.

I have been using Microsoft Intune for approximately six years.

The reliability and stability of the Microsoft Intune platform are pretty good. I can't say the same thing about Teams, but Microsoft Intune is really good.

Microsoft Intune scales absolutely with the growing needs of my company. When scaling, it's great.

The technical support for Microsoft Intune is really good. I would rate them a ten out of ten.

We migrated from a mobile and endpoint solution to Microsoft Intune.

Deployment of Microsoft Intune was pretty straightforward and easy.

The biggest return on investment when using Microsoft Intune for me is inter-compatibility with everybody.

It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe. Whether in multiple commercial environments or as a clear defense contractor, there are times when we have multiple different user accounts, and we have to pay per seat. It would be great in the future if we were able to automatically associate those types of things within the licensing model.

Before choosing Microsoft Intune, we considered other solutions about six years ago.

I would rate Microsoft Intune overall a seven out of ten. They could continue to improve on the security aspects. 

A subset of our staff works remotely. We ship laptops directly to them from our vendor, and they complete the setup process using Microsoft Intune. This process has been working seamlessly.

Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest.

The user experience with Intune has generally improved since the retirement of the old Silverlight-based legacy portal.

Microsoft Intune's Autopilot has been nice to have. It provides a cloud deployment process where we don't even have to touch the equipment—it arrives provisioned and ready to go.

Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities. This is an area I believe needs improvement.

I have been using Microsoft Intune for about five years.

It is nice that we don't have to manage any local on-prem servers. Intune just runs itself.

It's nice that we can provision a bunch of equipment almost immediately without any hands-on involvement.

Microsoft support has significantly improved since we obtained the Enterprise Agreement. Previously, the support we received was not as satisfactory.

Neutral

We previously used SCCM to manage our devices but switched to Microsoft Intune to simplify cloud management when we transitioned to a remote workforce during the pandemic. We are pleased with the transition to Intune.

The initial deployment went smoothly thanks to our Microsoft Enterprise Agreement, which provided access to support and Software Assurance Training hours. The documentation was clear, concise, and easy to implement.

We implemented Microsoft Intune in-house.

Microsoft Intune's Autopatch feature has significantly reduced the time and effort required by IT administrators, resulting in a positive return on investment by streamlining patching processes and increasing efficiency.

Intune is included with our F3 and E5 licenses. However, some suite features should be accessible without additional cost, a sentiment widely echoed online.

We evaluated several solutions, including ManageEngine and Meraki, before ultimately selecting Intune, which was conveniently included in our existing licensing agreement.

There were some aspects that were easier in some of the competitive solutions, but we would have had to pay extra. It wasn't included, so we decided to go with Intune. And overall, as the years progressed, Intune improved some of that functionality.

I would rate Microsoft Intune an eight out of ten for scalability.

We use Microsoft Intune for both application management and deployment for new users. Applications are packaged within Intune and then deployed to the end user's machines or devices, specifically targeting designated user groups.

Intune allows us to manage all our devices from one location.

The ability to manage all our devices from a single platform has significantly enhanced our security and IT operations. Previously, we relied on multiple applications, such as Ivanti and SCCM, to manage devices and security.

Intune is easier to use than SCCM. As a SaaS application, its services are GUI-based, simplifying its overall complexity.

We use Intune's advanced endpoint analytics to report the number of compliant devices, apply remediation, see the reasons for non-compliance, and track the number of BYOD devices. We can integrate third-party tools like ServiceNow if we need reporting or analytics that are unavailable through Intune.

Copilot's integration with our teams and Outlook has streamlined our workflow. It simplifies tasks like drafting emails and creating Word documents or PowerPoint presentations by providing helpful suggestions. Additionally, Copilot's independent profile allows us to reference documents from our OneDrive and seamlessly incorporate them into our emails. We can even leverage Copilot to reference Intune and integrate it into our various cloud data. Although Copilot is still in its early stages, its potential is evident. As we continue to use it, it will gather more data and refine its capabilities, offering even more features and benefits to end-users. Currently, we primarily use Copilot for drafting emails, creating presentations, and similar tasks, but its future applications are promising.

Intune helps protect data on both corporate-owned and BYOD devices in hybrid work environments. Devices can be registered through the company portal, and Intune can restrict their access to local storage, preventing unauthorized data downloads.

The endpoint privilege management feature helps restrict users' access. For instance, if they are accessing Outlook, they should not be able to access their local drives, preventing them from uploading or downloading anything from their corporate email. This feature enables those types of security settings.

Intune has significantly improved our productivity. Thanks to Intune and Autopilot, tasks that previously required four to five hours of IT effort can now be completed in just one hour. This translates to a 75 percent increase in IT productivity.

Intune has significantly reduced costs from a resource perspective. Thanks to Autopilot, scripting, and automation within Intune, a junior person can now complete tasks that previously required two engineers. This efficiency has resulted in a 50 percent cost reduction.

Intune has allowed us to consolidate other tools, such as SCCM and Jamf, reducing the need for additional licenses.  

The automatic patch management feature in the Intune Suite is helpful.

Intune has all the features enabled for Windows devices but needs to be improved on iOS and Apple devices. 

I have been using Microsoft Intune for one and a half years.

The response time from technical support has increased over time. Contacting their support remains straightforward, but while we used to receive a response within one hour, it now takes three to four hours for a Microsoft engineer to respond. The quality of their response has stayed the same.

Positive

Before implementing Intune, we used SCCM. We switched to Intune because of their advancements. We still use SCCM exclusively for server-related deployments, managing server-related applications, and patching. Everything for end-user devices has been moved to Intune. As for other similar tools, Jamf, which we used for iOS device management, can now be retired or decommissioned from our infrastructure since we can also manage iOS devices through Intune.

The deployment of Intune is straightforward, as it's a SaaS-based application. We set up our Intune connector and Azure Active Directory or the Azure AD Connect server to synchronize objects to Azure. Once that's done, we can manage our devices through Intune.

I rate Microsoft Intune nine out of ten.

The integration of Intune Suite with Microsoft 365 and Microsoft Security is included in our E5 license, providing us with the Intune license at no additional cost. This eliminates the need to purchase a separate Intune license, saving us money and streamlining our licensing.

Microsoft Intune is used mainly for employee environments where we deploy patches, apply hardening on assets, and ensure compliance of assets with the internal compliance baseline.

The compliance view is interesting, and the facility to keep Microsoft Windows and the rest of the suite up-to-date without having any third-party software is definitely valuable. Microsoft Intune is integrated for Windows updates and related functions.

The main value of Microsoft Intune is better asset management from a security perspective, ensuring that the security baseline is enforced on all devices, including mobile devices. It allows us to avoid manually deploying and checking the security baseline on new assets as it's enforced by Microsoft Intune by design.

Software or patch management solutions must be complemented with something beyond Microsoft Intune because it doesn't upgrade or manage a list of integrated packages and lacks the capacity to upgrade all kinds of software on computers. Improvement can be made by better integration with the full landscape of software lifecycle management on assets, rather than requiring a third party that connects to Microsoft Intune for deployment.

In terms of deployment experience in the company, I have been deploying it for approximately five or six years, though I haven't been involved in administration.

The stability is very good.

The scalability is very good, and we don't have any issues with it.

The support is good, rating approximately eight or nine out of ten.

The cost depends on the package with Microsoft, but with the premium package, it's good. With the E5 license I've implemented in the past, it's all-inclusive.

We don't use Copilot in Microsoft Intune. We are globally a Microsoft shop, so it's the key software we use for security, deployment, and related functions. I rate Microsoft Intune 8 out of 10.

Our company has consistently used Microsoft products. As the mobile device administrator, I oversaw the transition from Workspace ONE to Microsoft Intune. This decision stemmed from a desire to reduce licensing costs by leveraging existing Microsoft licenses held by all employees, ultimately leading to significant financial savings.

Intune consolidates endpoint and security management tools into a single platform. This centralized approach allows for specialized roles while maintaining a shared understanding of the complete security solution.

Intune's overall user experience is good.

Intune's most valuable feature is its centralized management capability.

The enterprise application management system for mobile devices is effective for app discovery, deployment, and automatic updates. The automatic update feature functions well, eliminating the need for manual updates and individual prompts, which is convenient for both administrators and users.

Intune has made things easier for us because we are using Autopilot to build our laptops.

We've saved a lot of money by moving from Workspace ONE to Microsoft Intune for mobiles.

I've recently started using Microsoft Intune, specifically its mobile device management features. While both Intune and Workspace ONE offer similar functionality, I've noticed that Workspace ONE operates in real-time, whereas Intune has a noticeable delay when deploying policies or apps. The time we have to wait to deploy policies has room for improvement.

People using Intune for Windows deployment, etcetera, can get annoyed because of the Windows updates.

I have been using Microsoft Intune for three months because we've just moved over.

From a mobile perspective, Microsoft Intune has been stable.

From a mobile perspective, Microsoft Intune is easily scalable.

I have contacted technical support only once, and it was very helpful.

Positive

We used VMware Workspace ONE previously. The decision to switch and save on costs was made by the higher-ups.

I would rate Microsoft Intune nine out of ten.

I would definitely recommend Intune to a colleague. It provides a centralized platform for managing various devices, including laptops, desktops, and mobile devices, and seamlessly integrates with other Microsoft solutions like Azure and Active Directory.

We have a team that continuously works on solutions to make workflows smooth, like building laptops and ensuring deployments work smoothly.

Microsoft Intune is deployed across various departments and locations within our local government council. We have different physical sites and departments, and Intune is managed and implemented at the departmental level.

Our team is continuously developing solutions to streamline the laptop production workflow, including assembly, traffic management, and deployment. We also have a separate team dedicated to ensuring the process runs smoothly.

We are using Microsoft Intune for mobile device management (MDM) to provide context-aware access to the users. Mobile device management is what we predominantly use Microsoft Intune for.

Initially, the scope of Microsoft Intune was not too good because it could only manage certain endpoints such as laptops, desktops, and mobile devices. We initially had a problem with the servers, but they started supporting servers in the last three or four years, so now, it is good. It manages virtual machines and servers, both on-premises and in the cloud. It has improved and is still improving in a lot of areas. 

It provides group policies that we had in the early days of Active Directory. That is good when it comes to applying the policies to endpoints and servers from Microsoft Intune. Initially, we did not have all group policy settings inside Microsoft Intune, whereas now, we have patching and the ability to push the policies for antiviruses, etc. We can also handle mobile device management policies. Everything can be done via a single console. It is easily manageable, and we can have a single administrator to manage all the policies. We can have one or two administrators for backup. Traditionally, we had multiple administrators for each and every console. When you are a big Microsoft shop, it is easy to manage everything.

Microsoft Intune is good for a hybrid workplace. The conditional access policy is one thing that we can use for devices. For example, we can allow access to critical data only from corporate devices and not from personal devices even if someone is using the company account. We can go even more granular where someone can access the data but cannot download it to his or her personal device. Microsoft Intune is good for handling BYO devices.

It has had a good effect on our organization's attack surface. I would rate it an eight out of ten for that. We can implement rules for attack surface reduction. That is possible when devices are managed by Microsoft Intune. 

The IT productivity in our organization is far better. I would rate it nine out of ten for that.

Mobile device management is good. I am easily able to manage devices and assets, especially laptops and desktops. 

An important feature in Microsoft Intune is the Conditional Access policy, where I can provide specific access to a specific user based on geolocations, and there are multiple options inside it. Conditional Access is its best feature.

Its user experience is very good. I would rate it a nine out of ten for that.

For Windows machines, all the features are available within Microsoft Intune, but when it comes to Mac machines, it is still improving. It is not as good as Jamf. When it comes to customizable policies and other things in Mac machines, it is a little bit difficult. It is not as good as Jamf, but for Windows, Microsoft Intune is good if you have a good budget.

Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful. That is one area where they can improve.

When it comes to automatic updates, none of the vendors are doing it so well. The expectation right now is to have everything automated and automatically upgraded to the latest version of the software. The discovery capability of Intune is good because it is Microsoft. They can do discoveries based on their internal commands and other things and pull all the information into Intune. That is easy, but doing the upgrade of third-party software is a little difficult. It is evolving, but we cannot do the upgrades of all third-party applications. A financial or banking organization allows a limited set of applications to be used. For them, Microsoft Intune is better because when you have only 15 to 20 applications, you can easily upgrade them through an automated platform like this.

It is not similar to any of the PAM solutions. It is still in the starting phase. Other PAM solutions, such as CyberArk, can do remote session management. They can handle vaulting and other things. When it comes to EPM within Microsoft Intune, I do not know whether they are planning to go with the PAM or Privileged Access Management platform, but with the current solution, we can do user account management. We can do password rotations. We can add a new user, remove a user, and provide access to a particular resource for a user. All these steps are manageable and possible, but for Privileged Session Management and Access Management, it still needs improvement.

It is very important that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices. The integration with the M365 platform, especially with Microsoft Defender for Cloud, Cloud Apps, and Endpoints, plays a big role. Intune can discover and find out the devices. The integration is still happening. It is not yet over. There is room for improvement.

I have been using Microsoft Intune for about seven years. I have been a customer for four years and then became a partner because I joined a new organization. This new organization is a partner of Microsoft. I have been with this organization for three years.

If there are any issues with Microsoft Azure Cloud, we may have issues or downtime, but they are rare. It is 99.99% available. Only if Microsoft Azure Cloud goes down, we have a problem. Otherwise, it is okay.

There are no issues with scalability because it is a cloud solution. It is automatically scalable.

If you are paying for support, you get good support. If you are not paying for support, you do not get support.

Technical support can be a bit of a problem when it comes to costs. They have a professional service and a normal service. With the normal service, it is difficult to find out answers from them because they are not experts. We only get experts with the professional service, so if we pay, we get support. This is something difficult for a small organization because they cannot always pay for support for every issue.

When you give a product, you should always provide good support. If you do not have technical people, what is the purpose of having a support team? It is useless. They should have at least one or two people who can technically help an organization.

We use different tools. We use Jamf for Mac and Ansible for Linux machines. We have not yet fully switched to Microsoft Intune for Mac and Linux. Very few Mac machines are with Microsoft Intune. Most of our Mac machines are still with Jamf.

Companies that are using Microsoft products go for Microsoft Intune. However, when people have more Linux or Mac machines, they do not choose Microsoft Intune for their organization. We recommend a solution only after knowing the expectations and use cases of a client. Small companies do not prefer Intune because they can have JumpCloud. Small companies with less than 500 users can also go for Google Workspace. For companies that already have a Microsoft license such as E5 or O365, going for Microsoft Intune makes sense.

Microsoft Intune improves the security posture, but because of the budget and other constraints, organizations can start looking at other vendors.

It is not complex when it comes to Windows machines. It is straightforward, but when it comes to the other operating systems, it is complex. It is not easy.

The number of people involved depends on the users. If you have 1,000 devices, for Windows machines, you do not need more than three or four people. However, for 1,000 Linux or Mac machines, you would need a ten-member team.

The maintenance is easy. You do not need extra people to manage Microsoft Intune because it is a cloud service.

I am using E5 security and compliance. It has all the Intune options and security and compliance subscriptions, so I use the full suite of Intune except the EPM module. We have not yet started using the Endpoint Privilege Management module. It is a small add-on that we have to use. Other than that, we are using everything.

There are other tools that give a similar approach but are not as good as Microsoft Intune. In terms of cost, it is more expensive than other tools like JumpCloud, Google Workspace, etc. There are multiple tools like this. Only if you are a Microsoft shop, I would recommend going for Intune. Otherwise, use some other tool and manage the organization.

Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly. That would be a better option because not every organization needs conditional access or an antivirus solution. Some organizations that use Intune might use CrowdStrike, so they do not need Intune policies for antivirus. It would be better if they could bring more plans.

I would advise to not look at the cost first. Instead of the cost, look at the features and then list down the use cases for your organization, and then go for the consolidation of the tools. Microsoft Intune can give you a lot of features, but whether it is suitable for your organization or not is the main question. List down the use cases and then assess Microsoft Intune because it can give a lot of features that you do not want, but you cannot omit them while buying it.

We are not using Advanced Endpoint Analytics because we have Sentinel and Chronicle SIEMs in our organization. We also use SDR platforms, so we are not using Microsoft Intune for any of the analytics. We are also not using Microsoft Intune Suite's Cloud PKI.

We started using Microsoft Copilot for a small organization. It has only been two months. We are building the use cases for that organization. They have purchased the licenses, but we are building the solution design and use cases for that particular organization. They want to automate most of the things, identify the non-compliant devices, and automate whatever they find non-compliant. Our aim is to identify non-compliant devices, do some automation, and block them from accessing any of the critical data inside the organization, but we do not know if Microsoft Copilot can do that.

Overall, I would rate Microsoft Intune a nine out of ten.

It depends on the use case and what the client is looking for in terms of requirements. They will share the requirements with us, and we will check the feasibility of the solutions and then propose which MDM will be best suited for the client. If they only ask for managing their barcode devices or POS devices, we can go with SOTI.

When managing smartphones or applications, Microsoft Intune is a good solution.

We are combining Microsoft Intune with SOTI, Workspace ONE, and Microsoft Intune.

Microsoft Intune is a tool designed for enterprise customers to protect enterprise data from leakage or sharing.

The app protection policies and the application management part of Microsoft Intune are powerful.

The main benefits Microsoft Intune provides to users are access to their corporate world. They can access their emails, applications, and content through OneDrive. These are the core functionalities. They can publish line of business applications with Microsoft Intune. If they have developed their in-house application, they can publish it. They can use additional features such as tunnels and other capabilities from Microsoft Intune.

We use enterprise application management in Microsoft Intune. The security part of the application can be managed through enterprise application management. We can block cut, copy, paste, and sharing data from one app to any third-party application.

Using Microsoft Intune Suite Cloud makes the management process much easier.

A potential area of improvement for Microsoft Intune is that the content management part needs enhancement. We have OneDrive, and the OneDrive integration is present, but other tools such as Workspace ONE have better features available, such as publishing internal repositories.

Content management is one of the additional functions I would suggest Microsoft add to Microsoft Intune. The smart group feature would be beneficial because if you have only Microsoft Intune related access or Microsoft Intune admin access, you cannot create groups or users. Having functionality to create smart groups or virtual groups and adding users to those groups would be much better than the functionality available in Workspace ONE.

We have been working with Microsoft Intune for around six years.

The stability of Microsoft Intune rates around 8.

The ability of scaling or expanding the Microsoft Intune solution is very high. Being cloud-based, we can expand it at any moment.

The support from Microsoft was previously good, but now it is very poor. I would give a rating around four, not more than that.

The main issue with the support is the quality of work. They spend a week of time to resolve small issues, which is not acceptable.

Currently, when we discuss competitors, Workspace ONE is one of them and a good competitor for Microsoft Intune.

Setting up Microsoft Intune is easy, but if enterprise customers ask for additional functionality related to certificate publishing or line of business application publishing, then we need to deploy different connectors as well, which becomes more complex.

The choice of solution depends on client requirements. If they ask for an on-premise solution, then Microsoft Intune would not be suitable, and we would recommend another solution such as Workspace ONE or SOTI MobiControl. If the client is comfortable with a cloud solution, then we will recommend Microsoft Intune after understanding their requirements, management needs, and policy requirements.

Microsoft Intune is a cloud-based solution with no on-premise option, available only on Azure cloud.

We use Microsoft Intune Suite Cloud PKI as it is a cloud-based platform.

We have Copilot integrated with Microsoft Intune, though I am not an SME for Copilot as there are different teams. I take care of Microsoft Intune and MDM related tasks.

I am not using analytics in Microsoft Intune currently. I am using the Graph APIs for fetching data from the backend of Microsoft Intune.

On a scale of 1-10, I rate Microsoft Intune a nine.

My main use cases for Microsoft Intune are to manage devices, remotely wipe lost devices, and enforce device security.

Microsoft Intune has definitely reduced management burdens. It has helped us significantly. 

Microsoft Intune has changed my customers' abilities regarding app discovery, deployment, and automatic updating. They use it extensively.

The feature of remotely wiping devices in Microsoft Intune is what I prefer the most. When employees come and go, we can remotely wipe devices. This is what we primarily use it for.

In terms of the admin experience, it is straightforward, but the Windows enrollment experience could be improved. Sometimes, for enrollment, we have to reset devices and re-enroll them. Just configuring Windows, Azure, or Active Directory doesn't enroll the devices. We need easy enrollment for Windows.

Microsoft Intune can be improved by integrating Lighthouse and making it easier for partners to manage customer devices. They have remote help in Microsoft Intune, but they charge a license for it. For partners who manage thousands of devices, they should not charge, as it could be integrated with Lighthouse to provide remote support and better help customers.

It is at times slow. It takes time in the backend whenever we push out enterprise apps or reset devices.

I have been using Microsoft Intune for approximately five years.

Microsoft Intune meets my needs for scaling and is scalable.

It's good. We pay for premium support, so we receive good support.

Positive

We also experimented with Google's solution before choosing Microsoft Intune. The main difference was that Google only supports Chromebook and doesn't handle Windows, so we use Microsoft Intune for Windows.

The return on investment when using Microsoft Intune is good. It has been helpful for us and our customers. 

It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us.

We considered TeamViewer. We went for Intune because it is included with our Business Premium licensing, so we don't have to pay extra for it.

I would rate Microsoft Intune an eight out of ten. To make Microsoft Intune a perfect ten, they could provide remote help for partners with Lighthouse, make it easier to enroll all devices, and make it faster.