Microsoft Intune Reviews

We have policies that need to be enforced regarding mobile devices accessing email and the corporate intranet. We have defined them in Intune so that the devices are not able to connect to the resources that they are not supposed to connect. This is the main use case for which we are using Intune.

It helps with security because everybody is not cautious. For security, it is quite useful. It has had a positive impact on the organization. We have zero tolerance for cybercrime. We do not want any threat to our systems. Intune has reduced the number of security issues. It helps to ensure that the devices are compliant and can connect. It also helps with some tracking.

We understand that as an organization, we are not supposed to interfere with users' personal data. We are able to use Intune to segregate the applications. It controls what they are allowed to see on the bank network.

We have three different categories of staff, and we are able to create and enforce policies based on each category.

We have an overview of the devices in terms of security compliance and from where they are connecting with our network. We can also do root cause analysis when there is any issue. It also helps prevent data loss. If a user is doing something against the policy, it can inform the user.

We have good visibility over mobile devices and workstations. If we have any problem, we know where it is coming from.

Intune has helped with productivity. Before Intune, we were not able to give access to some remote workers because we were not able to check exactly what kind of devices they were using. We had a limited number of people who could work from home. With Intune, we are able to check the devices to allow them. If they cannot finish their work in the office, they can continue from home.

It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources.

It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch.

I have been using Intune for six years.

It does not have any problem.

It is scalable.

We were not using any similar solution previously.

We have it on a public cloud. We have Microsoft 365. 

It is not difficult to maintain because it is in the cloud. It is important for us that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices.

We had a Microsoft partner for some configuration and training. We did not have any issues.

We have seen a positive return on investment, but it is hard to quantify the ROI and put a value on it. As a bank, we must protect our data, and the cost of losing the data is very high.

We did not evaluate other options.

I would recommend it to others. I would rate Intune a nine out of ten.

I use Intune to control and protect my laptop. It keeps things secure, manages apps, and ensures everything follows the rules. Overall, I am quite satisfied with it.

Intune has positively impacted IT productivity in our organization. It centralizes device information and software installations, allowing us to quickly identify and address vulnerabilities. For example, we can easily find all vulnerable devices and take prompt actions to secure them by patching vulnerabilities in software.

Intune has contributed to reducing the risk of security breaches in our organization. When we identify vulnerabilities, Intune allows us to quickly quarantine and patch them, minimizing the potential for security threats.

The most valuable feature of Intune is the central dashboard for compliance and policy management. It is also handy for asset management and it covers all the basics we need right now.

There is room for improvement, particularly on the Apple side. Enhancements for managing MacOS more comprehensively would be beneficial. While it is good, there are still features missing compared to the management capabilities we have for other operating systems.

I have been using Microsoft Intune for three years.

Overall, the product has been stable.

I would rate the scalability of Intune as a nine out of ten. I'm sure that with better Mac OS support, it could be a perfect ten. In our company, three admins manage around 1,000 devices using Intune.

We don't rely on technical support extensively, but when needed, Microsoft provides satisfactory assistance. I would rate their support at an eight out of ten. Improvements could be made in response speed and overall competence, but as long as they maintain good technology support, it is sufficient for our needs.

Positive

We work with various Microsoft products, including Office 365 Enterprise licenses, Azure, and numerous other licenses and services. Our setup involves multiple tenants and subscriptions, covering a wide range of Microsoft offerings.

I was involved in some areas of the deployment, and it was quite straightforward, especially on the client side where we handled it internally. Rolling it out to nearly 1,0000 computers took some time, just under a year. We managed it with a team of three people.

The pricing for Intune is competitive.

Intune does a good job handling Microsoft tools, but not everything is in one place. We have used Microsoft products for ten years, and while Intune does its job well, it doesn't bring all our endpoint and security tools together. It is part of the picture, but not the whole thing.

Intune provides complete visibility and control across various device platforms, which is crucial for me, as it ensures effective IT management. Intune significantly helps our IT operations by giving a clear view of the overall status of the laptops and endpoints we currently use. The user experience of Intune is good.

Intune plays a role in securing hybrid work, but it is more about configuration. Microsoft Defender handles the security aspects, and while Intune shows the steps, it doesn't secure the environment on its own.

The cost savings from Intune in our organization are significant, potentially in the tens of thousands, depending on the severity of security incidents.

Using Intune has allowed us to consolidate vendors as we no longer require third-party MDM software, enabling us to stick with the same vendor.

The consolidation of vendors, primarily through using Intune, has positively impacted our security posture. It allows us to view the overall status in one centralized place. The consolidation didn't affect licensing costs; there was no change.

Intune has become increasingly important in our cloud journey. Integrating Intune capabilities with Microsoft 365 for both cloud and on-premises-managed devices is valuable. We use it regularly, and while it is hard to quantify its exact impact, it plays a significant role in our operations.

Overall, I would rate Microsoft Intune as a nine out of ten.

We use the solution for information and protection. The solution identifies anything that can be exploited.

Microsoft Intune allows us to ensure that all devices are authenticated and that they use policies to prevent people from logging in and accessing unauthorized resources.

Autopilot is the most valuable feature.

Unlike VMware Workspace ONE, which provides system configuration and endpoint management, Microsoft Intune is not a standalone application. This is a limitation of Microsoft Intune because it does not provide all the information we need or the application details of the devices connected.

Microsoft Intune's support for Mac devices is lacking and could be improved.

I have been using Microsoft Intune for seven years.

With our number of users, Microsoft Intune is stable.

Microsoft Intune is currently able to meet our requirements, but as we expand in the future, we may need to consider other options. 20 percent of our employees are using Microsoft Intune.

The technical support is slow at responding.

Neutral

The initial setup was somewhat complex. We encountered some issues with the security group, which prevented us from enrolling some of the devices. Our strategy was to onboard all the new users first. The deployment involved around eight people.

The implementation was completed in-house.

Microsoft Intune is included in the E5 license at no additional cost.

We evaluated VMware Workspace ONE but ultimately decided to use Microsoft Intune because we already had a Microsoft E5 license.

I give Microsoft Intune a seven out of ten.

We have not required any maintenance as of now.

I recommend Microsoft Intune.

We primarily use Intune for compliance monitoring and managing mobile devices. Once we fully integrate the entire Asian region, the solution will cover between 500 and 800 users in our company. 

Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely. 

The most valuable feature is Intune's ability to lock and remotely wipe devices when a user loses them. We can prevent any unauthorized access.

It would help if administrators could pinpoint the exact location of a stolen device to help law enforcement retrieve it and apprehend the suspect.

We haven't started using Intune yet, but I've been evaluating the solution for the last three months. We're still waiting for our primary tenant to be provisioned.

I rate Microsoft Intune's stability a nine out of ten. The Microsoft platform has been mostly stable aside from a global Outlook outage during our test period. 

I rate Microsoft Intune's scalability a ten out of ten.

We used the MDM included with Google Workspace, but we transitioned to Microsoft because we were unhappy with the platform. Managing files and data wasn't intuitive, so it didn't meet the needs of our growing company. Most of my users complained about losing data while using Google Workspace. Unlike SharePoint, Google Workspace doesn't sync automatically so that you can work remotely offline.

SharePoint saves all your work locally and updates it when you connect. It's easier to use and a better platform overall. Google Workspace is a good platform, but it can't keep up with our growth.

I rate Intune a nine out of ten for ease of setup. I have a lot of experience with Microsoft, so it was straightforward. We have a hybrid environment with an on-prem 2019 Windows Server and Google Workspace. We're slowly transitioning from Google Workspace to Microsoft 365 and shifting from an on-prem Windows Server to a hybrid environment on Azure.

Our deployment is still in progress, but it's expected to take six months. The deployment includes not only our Philippines office but also branch locations throughout Asia. 

We started by evaluating the solution to see how user-friendly and compatible it was with our organization. Next, we created a training program with the help of the partner and vendor to introduce our users to the Microsoft platform. From there, we are face-to-face training in each country. The deployment team consists of eight people from our company and three from the vendor. 

I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall. 

I rate Microsoft Intune a nine out of ten. I give high marks to Intune for scalability, ease of use, and simplicity of management. The transition from Google to Microsoft has been seamless. There is room for improvement. For example, I would like it to be more adaptable to non-Microsoft operating systems, such as Android and iOS. I would give it a 10 out of 10 if it offered the same functionality on iOS and Android that Windows users have. 

My advice to potential users is to evaluate the platform while trying to understand your company's needs and how it fits into the larger picture. 

Our main use cases with Microsoft Intune are about how we automate the deployment. Auto-pilot is a feature that we normally recommend. Another piece is about the package deployment, where we recommend, or have helped, customers in deploying and converting their Win32 application. These are the two main areas in terms of automating the enrollment and Win32. Another use case in terms of the Apple, which is being used more by the customers, is where we recommend them to go for the zero touch process by using the AD.

Intune's feature that I have found most valuable is its auto-pilot feature. The main thing is that it keeps building it. Also Intune's capability in terms of Mac, which is slowly increasing, although the customers are moving towards vMOX and leaving the Intune just because of its limited capability with Mac, though it has already been enhanced. More features include the conditional access and the app production policies with respect to BYOR devices. These have been increased a lot in terms of security.

In terms of what can be improved, I am looking for better enhancements regarding Apple management, not only on the mobile device, but also on the laptop.

Other than that, it already has good capability with Windows, and it is already very good for the mobile device. The only area that is missing is for the Mac products.

I am using Microsoft Intune for the last two, three years.

In terms of maintenance, since it is a cloud product, it automatically gets updated by Microsoft. So there is no maintenance required for the upgrade part. But definitely the maintenance part that we track is the software asset management - that the devices are there and that the patches are deployed on a timely basis. We also do maintenance on the dashboard reporting feature in terms of whether the devices are compliant or not compliant.

In terms of performance, devices will be automatically enrolled and all the applications will be deployed. So it will be ready to use once they log in with their Azure-ready credentials. That is zero touch for them. In terms of having integrations in place with other tools, any issues they face will have proactive or automated actions to resolve their issues, instead of raising them and going through the long process of raising a ticket and the resolution.

Scalability is good.

In my experience, the customers who are mostly going for the Intune are small, medium and large companies. We have seen a mix. These days we have seen a large base of customers having more than one device. So it could be suitable for any size company.

Not too much to say on support. It is pretty fast. But in some of the instances we did not get much or a proper resolution where we had to troubleshoot a lot. But in most of the cases, support was good.

Initial setup is a simple process. It is a cloud solution. It is easy to deploy and easy to integrate with other tools as well. If we have to integrate with on-prem or Azure-ready through an AD connector, it is easy. Also, it is capable of integrating with other tools.

In terms of deployment, having things in the VM or physical VM or physical system in place and the ports enabled, as the main infrastructure is all in the cloud, is only part of connecting with the Azure already and the AD connectors, and does not take much time. With full testing, it takes one day if all things are in place.

Their price is really good. That is the reason customers move here, because as part of the Office 365 package, they always get the E365 as well, which makes it easy for them to manage their devices without having additional licenses for Intune.

That is the best part.

The main differences between Intune and other products are, like I mentioned, in terms of the Mac. If the customers are majorly moving and adopting Mac laptops while they are using the Intune, they are leaving for other platforms, like Workspace ONE and vMOX. That is the reason for moving and the major difference I have seen these last couple of months. But at the same time, if there is not much dependency on Mac devices, they are moving from other platforms to Intune, also.

My advice to anyone considering Intune would be to definitely test it and have devices enrolled at least in a pilot phase. They will get feature compatibility, the policies, and the auto-pilot feature. So, I would recommend to do at least a POC, and then decide.

On a scale of one to ten, I can rate Intune an eight.

It helps me to safeguard my identities in terms of conditional access. If a person is using it from outside the office, there would be MFAs that are mandatory. However, the moment they're inside the office, they're probably not using it. There are MDM features, which are my corporate-owned devices. It can be used for MA features and for BYOD scenarios. I have tested it on VPN certification authentication and it works in those areas as well. 

The dashboard is good.

We find the solution to be mostly stable.

The scalability is good.

We've largely been happy with technical support.

This product works very well for companies already using the full Microsoft suite. 

There could be some more security without compromising productivity. They could provide some advisories that alert you as to whether the device is secure or not. They need to be able to show us if there is something malicious happening or not. It would be really nice to have something there that could protect us from malicious activities or ransomware. 

I'd like more reports and KPIs available. We'd like these to be visible so users can be assured their devices are secure. 

The initial setup is a little bit complex.

I've pretty much used the solution since its inception. I've used it from 2012 onwards. However, since 2015, it rapidly began changing the nature of its utilization. I've used it for the last five or six years under this new utilization.

There is always a noise when you are going to manage any endpoint devices, and noise is definitely there with this solution. However, I would estimate it is 70% to 80% is stable. You have to manage it, have to face daily operational issues, which we are doing.

If a company needs to scale the solution, it can do so. It's cloud-based, which makes it easy to expand as needed.

We've used technical support in the past. We have given them feedback. They are good. They keep improving and adding. They keep giving more insights around it. I really like the approach overall that they have.

I am familiar with a similar IBM-based product. If you have a Microsoft-based suite, InTune makes more sense, however, if a company uses something else - such as Google - IBM may be more suited. 

At an enterprise level, it is always a complex initial setup. However, with the cloud, if you use that and you start from scratch, it would be pretty simple plug-and-play. That said, the moment the data comes in from the enterprise, there are complexities as there's only one system you are going to have to handle multiple devices and users from 300 to 30,000 to 300,000. It depends on how you are going to handle it.

For per device, it is not much work to set up the solution as there are only one or two apps that need to be installed. For policy conservation and many other things, you require some time to think about what needs to be done. You usually, for example, create the profile, which takes a month's time - or a month and a half.

You do not need much of a team technical team for the deployment. You just require a couple of experts - at least one or two - who have a good understanding.  We have around ten people involved in active management of it, and that includes a 24/7 support team to help manage different devices.

We are able to implement the solution for our clients. 

There is a per-user-based license and that is a licensing mechanism. You can pay yearly or monthly.

I'm a user and a consultant. I deploy this solution for clients and migrate to it.

If a client is using a lot of Microsoft, it's a great product to have. It integrates really, really well with everything. However, if a company has a non-Microsoft suite, I wouldn't suggest this as an option. Google and IBM also have suites that might have better solutions that would work for non-Microsoft users.

I'd rate the solution at an eight out of ten overall. 

We use Microsoft Intune to deploy devices with Autopilot, manage apps, autopatch, device and application management, and enroll security policies.

The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature.

The user experience with Microsoft Intune is not so good. Sometimes, you see an error saying policies or configurations are not applied, but you don't get enough insights to know why.

The solution's app deployment needs to be improved. It now has advanced app management as a feature, and you have an app marketplace.

I have been using Microsoft Intune for two years.

Microsoft Intune is a stable solution.

Microsoft Intune is a scalable solution.

My experience with the solution's technical support has been mostly bad. We have a high skill set, and we test most things. When we call support, we normally need second-level or third-level support, and the first level is not very useful.

I rate the solution’s technical support a five or six out of ten.

Neutral

I have also worked with other tools like MobileIron. Compared to its competitors, Microsoft Intune is fully integrated with Microsoft.

Although the onboarding for hybrid devices can sometimes be a bit complex, most setup tasks are very easy.

Microsoft Intune is not cost-effective as a standalone product. It provides good value in an integrated Microsoft solution.

We implemented the solution because we wanted to have a zero-touch deployment. Microsoft Intune brings all our endpoint and security management tools in one place. Microsoft Intune is the base for everything because we use Zero Trust. You don't have Zero Trust if you cannot manage the device.

The solution's app discovery and app automatic updating features are very important. The App Catalog is not currently implemented, but I hope it will be on the roadmap. The solution's advanced endpoint analytics help a lot to proactively detect and remediate anomalies in endpoints. When you have issues with boot time or login time, you can see what the processes are.

I would recommend the solution to other users. In my opinion, Microsoft Intune has a good feature set and good value, but the price for the stand-alone solution is very high. I recommend including it in other license bundles, not as a stand-alone product.

We had Copilot for a testing period, and we used it to better understand or gain insights into problems and to get recommendations. We use Copilot very intensively, and it has been of help to us. However, we don't use Copilot for security in Microsoft Intune because the costs are too high.

I am satisfied with Microsoft Intune's ability to secure hybrid work and protect data on the company (BYOD) bring-your-own devices. The endpoint privilege management feature in Microsoft Intune has some limitations, but in general, it provides better security. Microsoft Intune has impacted our organization's attack surface. There is no need to have local admins.

Microsoft Intune affects our organization's productivity. It is not difficult to maintain the solution. I work with the cloud version of Microsoft Intune.

Overall, I rate the solution a nine out of ten.

Our organization utilizes Microsoft Intune to safeguard company data on employee laptops and cell phones that might be used for remote work.

We use Microsoft Intune to ensure compliance on devices, both on and off-site. Intune enforces settings like requiring a screen lock and allows us to remotely wipe lost devices to protect sensitive company information.

Microsoft Defender offers a built-in Intune dashboard that simplifies our workflow. While reviewing security information in Defender, we can easily see non-compliant devices flagged by Intune, eliminating the need to switch between applications.

The Intune user experience has become significantly easier. While in the past we required detailed instructions for app installation, recent versions of the Intune app guide users through the process, eliminating the prior challenge of users struggling with installation.

Intune's biggest benefit is its seamless integration with existing Microsoft products in our organization. Since we're already a Microsoft shop, Intune leverages our familiar environment for a straightforward implementation, offering centralized control for our SOC clients. We likely saw the advantages quickly, as with other Microsoft products.

Microsoft Intune effectively secures our BYOD program. If we have employees who need to work from home for some time, we make sure to install Intune on their laptops first.

Microsoft Intune has improved our IT team's efficiency by allowing a Bring-Your-Own-Device policy and facilitating work-from-home options.

The most valuable feature of Intune is the ability to reset a lost device and remove all the data.

I have been using Microsoft Intune for almost four years.

The technical support gets the job done.

Neutral

I would rate Microsoft Intune seven out of ten.

A selling point for us was that Intune reports back to the Microsoft dashboards that we already use.