Essentially, we use it to manage devices. We are looking at potentially moving away from VMware and bringing mobile devices and tablets into Intune along with desktops and laptops, which we currently manage, so that it serves as an all-in-one active asset list where we can look at the health of the entire technical estate. We can manage against threats. We can roll out apps, policies, et cetera. We can also manage logins, reset logins, et cetera, and it's an all-in-one, 24/7 solution.
Service Delivery Lead at a comms service provider with 1-10 employees
Creating and managing policies is easy, and we get an overview of what's happening
Pros and Cons
- "It's very informative when there is an error. It allows us to backtrace where the error is and resolve that ourselves. It's a bit of a Swiss Army penknife. We find that it fixes most issues."
- "I'd like some more reporting so that I don't have to delve into PowerShell and I can pull more of the local device information such as memory, apps installed, etc. It would be nice to be able to see the apps that are present there but might not be managed. For example, if they installed 7Zip, it could report that back via an installed program or feature to see what was currently installed."
What is our primary use case?
How has it helped my organization?
Microsoft Intune has absolutely improved the way our organization functions. We're currently going through the AAD migration, so we are transitioning away from the old on-premise domain to Azure. The ability to take devices that were locally managed via AD but weren't managed via Intune is brilliant. We can see who last logged in, who it's managed by, which OS is there when it was last updated, etc. It gives us a micro overview of what's happening there.
What is most valuable?
Generally, we find it quite useful. We don't use it to the full extent. We've only got a P1 license, but generally, the application health and the ability to create and manage policies are valuable. We can split them very quickly into groups, multiple policies, etc. So, it's those core basics that we use, but they work very well.
It's very informative when there is an error. It allows us to backtrace where the error is and resolve that ourselves. It's a bit of a Swiss Army penknife. We find that it fixes most issues.
What needs improvement?
I'd like some more reporting so that I don't have to delve into PowerShell and I can pull more of the local device information such as memory, apps installed, etc. It would be nice to be able to see the apps that are present there but might not be managed. For example, if they installed 7Zip, it could report that back via an installed program or feature to see what was currently installed. Generally, it works, and nobody complains about it.
Buyer's Guide
Microsoft Intune
March 2025

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
For how long have I used the solution?
I've been using this solution for a couple of years.
What do I think about the stability of the solution?
Sometimes, they can take a little while to come back in showing that they are compliant. Typically, they may show us as not compliant even when we are. Typically, we find that it takes a couple of hours or a couple of days at worst for the machines to show as being compliant for them to settle down, but generally, it does what it says on the tin. We can set the policy, and we can put a machine or put a device into a group. That policy gets defined or pushed out, and it works. We can then move on to the next job. From my perspective, it works well, and that's why I'm just looking forward to using more Azure technologies moving forward.
What do I think about the scalability of the solution?
It's deployed across multiple locations, departments, teams, and endpoints.
How are customer service and support?
I haven't had any experience with them.
Which solution did I use previously and why did I switch?
At the moment, we're using VMware AirWatch, which isn't my first choice purely because it's a super segmented platform. We are predominantly, about 95%, Microsoft. It feels a bit of an oversight not having a solution on a Microsoft platform where we've got full transparency and can make live changes. Currently, we have to go through our outsourced IT to make the changes and then we have to wait to see those changes rather than me or a colleague being able to make those changes in a live environment, so it would be my personal preference to get that moved over, which we're looking at.
I wasn't a party to why they used AirWatch. I presume it was bundled in with the Microsoft service partner's offering originally. The IT team here is quite new. I've only been in the post for about a month, and my IT manager has only been in the post for about two months. We're just making sure that everything is easy to use and easy to manage, and it's cost-efficient for the charity moving forward.
How was the initial setup?
Essentially, the way it was set up, it wasn't set up as a hybrid model. At the moment, we have got on-premises, and we have a cloud, but they're not joined. There is no passthrough, which is interesting. A lot of the on-premise has been copied over to the cloud. We are now taking the cloud to default, and the overall plan is to mothball the servers and reuse those as very high-powered desktops wherever possible. I just predominantly use the cloud.
I was not involved in its deployment, but in terms of maintenance, typically, our MSP makes the changes, but I've got GA rights to make anything that is critical. Generally, there are about 20 people at the Microsoft solution partner, and there are four of us on the IT team. There are less than 30 people in total.
What was our ROI?
I'm not sure. Certainly, it has been at least three years since the software has been rolled out, but it's not particularly well maintained by the solution partner. So, it's hard to measure the ROI. It does have merit, but in our particular sector, it's just overkill. We just need to make small and light changes whilst having effective security. We don't need corporate class, biometric/conditional access level security. Whilst we have multiple offices, they're very small. They're all under 20 users, and there's a lot of work from home. So, as long as we've got encryption, a form of AV, an anti-spam, and good account security, it certainly staves off a lot of the threats.
Personally, I feel that we haven't had the ROI purely because we're paying about £13,000 for under 300 users a year, which is a little bit top-sized. My personal feeling is to make a business case to switch to Microsoft Defender. Obviously, we've got P1 in our business premium licensing, so we've got a very basic protection at the moment that we don't use. We've got a large number of credits, and we could use those credits to switch over for a year to a higher project and see where we go from there.
What's my experience with pricing, setup cost, and licensing?
Generally, it's not too bad. Obviously, a cheaper price would be great. Typically, we are in touch with the partner to provide non-profit discounts wherever possible. Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded.
What other advice do I have?
Create a test group and create test policies, and then just test, test, and test before anything is rolled. It's the usual IT gambit. Test everything, and then just test it again before you roll it out.
I worked for a couple of MSPs before. I've seen it in very remote areas. I'm very impressed with it. Whilst it seems almost fashionable to criticize Microsoft, Intune is pretty much a well-laid-out product. It does what it says it's going to do. There is a lot of dependence on Microsoft products being pushed to it, and that's probably my only criticism. It would be good if Intune was a bit more open-source, but that would lead to more complications. It's a bit of a complicated beast, but generally, I like it.
I'd rate Microsoft Intune a nine out of ten. I'm happy with it.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
IT Mobility Support Analyst at a financial services firm with 5,001-10,000 employees
Easy to use and manages all your endpoints
Pros and Cons
- "The solution’s most valuable feature is its ease of use."
What is our primary use case?
We use the solution for BYOD, MDM, and to access Microsoft applications like Teams. Microsoft Intune helps us access Microsoft applications on the road and mobile.
What is most valuable?
The solution’s most valuable feature is its ease of use.
For how long have I used the solution?
I have been using Microsoft Intune for about three years.
What do I think about the scalability of the solution?
Microsoft Intune is a very scalable solution. Around 4,000 users use the solution in our organization.
What about the implementation team?
A third-party vendor helped us set up the solution in six months.
What was our ROI?
We have a large amount of our population using the applications on their phones. Microsoft Intune definitely helps with productivity and efficiency. The solution brings value to the money we pay for it.
What's my experience with pricing, setup cost, and licensing?
Microsoft Intune has been incorporated into our Microsoft E5 licenses. The pricing is very good, as it is not an additional cost to what we already need for our organization as a whole.
What other advice do I have?
Microsoft Intune brings all our endpoint and security management tools into one place for mobile. We work closely with security, which mostly implements the overall rules on what users should be able to do, how the new data is encrypted, and how secure data can't leave the Intune environment. It's easy to go into Intune and apply all of those policies and have them work for you.
I would assess Microsoft Intune very highly for securing hybrid work and protecting company data via BYOD devices. I think it's very secure. Everyone in IT has to be available during off hours to make sure that everyone can see what's going on if there's an emergency.
Since Microsoft Intune has been incorporated into our Microsoft E5 licenses, our organization has saved costs compared to using other EMM providers. Microsoft Intune is a comprehensive solution that has a lot of features and manages all your endpoints.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 27, 2024
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Microsoft Intune
March 2025

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Sr Intune Specialist at a tech vendor with 10,001+ employees
Cost-efficient, user-friendly, and provides all the information in one place
Pros and Cons
- "The navigation, the keys, and the settings are easy to find. It is easy to understand."
- "Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate."
What is our primary use case?
We support other companies in managing their devices. Right now, we have multiple projects wherein we are only utilizing the Windows aspect of Intune, but for some of the other organizations, we are utilizing Android and iOS features. For most of the projects that I am working on, the use case is autopilot enrollment, and for iOS, it is through ABM.
One of the most common requests that we get is that most of the users are still on-prem. They need to be moved to the cloud, but they do not want to lose the data on-prem. The basic request that we get is to get co-management enabled for on-prem and the cloud for managing devices. The basic request from every organization I have worked with so far is to get a hybrid or the same management scenario. This is what we utilize Intune for.
How has it helped my organization?
All the device information is available in one place. We can see which profiles are being used and other things. If I want to get any information about a device, I just have to select it, and it shows me everything that I want about the device.
As an admin, we have different privileges to a user. In terms of user experience, it is quite easy. It is easy to understand. They have been making a lot of changes to the layout and the categorization. It is much easier and user-friendly. Overall, it has been a pleasant experience to use the portal. Everything is categorized in such a manner that it is easy to understand and navigate.
Advanced endpoint analytics are certainly used in almost all the projects that I have worked on because the security baseline is a very crucial part of configuring all those things in one single place. Apart from that, other profiles are also configured.
It is quite handy. For the general device configuration, we might have to create multiple profiles for different things. When it comes to the security baseline, multiple components are configured into a single policy. That makes configurations easier to handle and easier to change in the future if required. One thing about endpoint analysis that can be an issue is that there is an imprinting policy. Sometimes for some of the components, even if I change the policy, it would not make the change in the device. The policy gets tattooed on the device.
The Cloud PKI helps manage the complexity of certificate infrastructure. It makes work much simpler. The configuration that needs to be done is much simpler.
It makes application deployment and management easy on a device. It is easy to get them packaged and pushed out. Applications are available in the first sync itself. It is pretty easy to do that with Intune.
In terms of integration, so far, we have set up co-management features with SAPM, and it has been going well. The settings are pretty easily understandable. We can do them easily. The setup is smooth. In case of any issues, the logs and troubleshooting are very simplified. It gives pretty accurate information. The APM portal can also be very easily configured. The steps about what to do next are available in the Intune portal itself. It works well with other consoles.
I would assess Intune highly for securing hybrid work and protecting data on company and BYO devices. I would rate it a nine out of ten for this.
As an admin, Intune has made life much easier. Any information about a device is available in one console. We do not have to navigate to multiple portals to see what is going on. The console gives us the answer. Intune gives us information about the error and the possible reason for it to happen. We can see the device status and whether it is syncing. Everything is available in one single source. As an admin, it makes my life easier.
Intune has made the transition from on-prem to the cloud a smoother and simpler experience. We do not even have to make a complete transition. If we want to set up co-management where both of them are in the picture, Intune does a great job in helping out the admins to manage those devices.
What is most valuable?
In the recent upgrade, I feel the portal has become much more user-friendly. The navigation, the keys, and the settings are easy to find. It is easy to understand. As compared to the previous versions or SCCM, it is very handy. Apart from that, we have many configuration profiles. They have been introduced over the course of time. We had put in the request for them. Some aspects that were not available previously are available now. It keeps improving over time, which is beneficial.
What needs improvement?
Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate. Reporting is one aspect about which we have received a lot of complaints. As an admin, I cannot rely on its reporting.
Another feature that can be improved is audit logs. There should be more details in the audit logs.
For how long have I used the solution?
We have been using it for almost four years.
What do I think about the stability of the solution?
I would rate it an eight out of ten for stability. I do not believe that any product is completely stable given the fact there is always something new that comes into the market, so it has to go through changes. You never know what those changes might be and whether a release is compatible with certain devices, etc.
What do I think about the scalability of the solution?
We have more than 100 users. Our clients are large enterprises.
How are customer service and support?
We have had a mixed experience. Sometimes we get an engineer who is extremely aware of what is going on and is very quick with the resolution. We get an answer quickly, and the ticket gets closed quickly. However, sometimes we get an engineer who prolongs the case to an unnecessary time frame. We might get an email in six to seven days. We need to keep chasing them about the update. Their support can be improved.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have worked with SCCM which is a Microsoft product. I have not worked on any other similar solution.
How was the initial setup?
We have a combination of cloud and on-prem. We do have GPOs in the picture. We also have cloud users. We have Windows 365 devices. It is a combination of both so far.
Its deployment is pretty straightforward. They provide the details or info in the portal itself, so it is not very difficult. You do not have to go searching for the information.
The initial setup does not take time. Setting up an account for the organization rarely takes five minutes or so, but the time taken for doing the setup for the entire organization, which includes setting up policies and other things, would vary. It depends on the number of activities that need to be performed.
It does not require much maintenance from our side. Over time, they provide new releases that fix the issues that have been stated in our health control section.
Which other solutions did I evaluate?
Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range.
What other advice do I have?
Intune does not necessarily bring all of the endpoint and security management tools into one place because there is a role of connectors in Intune that need to be enabled in order to get other accesses. Things like Defender, Compliance, and Purview need to be managed in the device in itself. I do not necessarily see it bringing everything into the same picture, but it does act like a mediator with those connector options.
With the projects in hand, we are mainly focusing on applications and Windows. I have not had an opportunity to explore it much when it comes to iOS and Linux. We are not using the Enterprise Application Management features of Intune Suite. We have done the configuration via Azure.
We are testing out Microsoft Copilot in Intune. We have not had many opportunities to use it.
To a colleague at another company who wants to know what I think about Microsoft Intune Suite, I would say to definitely go for it. I have seen multiple portals, and Intune goes way far. In terms of features and interface, Intune is much superior to any other console that I have seen so far. It is easy. It has many configurations. It is easily understandable. Everything is good about it, and it is growing with time. Within a span of a few months or weeks, you might see a new update, a new configuration profile, or a new system that could be managed. Some kind of new feature is always coming up.
I would recommend Intune to others. If anyone comes to me with any questions or concerns, the first thing I ask is how they are managing their devices. If they are using anything apart from Intune, my suggestion is to use Intune.
Overall, I would rate Intune a nine out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Aug 19, 2024
Flag as inappropriateIT Specialist at a consultancy with 5,001-10,000 employees
Helps to manage our computers and users and enforce organizational policies on the computers
Pros and Cons
- "What I like most about the tool is that it's now very easy to set up a device for someone to use. It also helps us tremendously in managing security. Before, we used on-premise management with a domain controller. It was difficult to manage security comprehensively. For example, it was hard to know which computers were updated. We weren't able to do that easily with our previous solution."
- "Applying security recommendations can be difficult in Microsoft Intune. Sometimes, they give you recommendations, but you need a different server to manage the pieces, or you have to go to each device individually. However, it has been improving. Before, there were certain policies you could not implement directly in Intune, but now I see progress. I would like to see more improvement in policy management, similar to how we used group policies on-premises."
What is our primary use case?
We use Microsoft Intune to manage our computers and users and enforce organizational policies on the computers. We wanted to remove our in-house service and move device management from on-premise to the tool. This helped us manage devices for staff who don't come to the office across locations. Before, when we had policy changes, they weren't always applied or enforced for remote staff in time. We needed a better solution, and Microsoft Intune worked well for our needs.
What is most valuable?
What I like most about the tool is that it's now very easy to set up a device for someone to use. It also helps us tremendously in managing security.
Before, we used on-premise management with a domain controller. It was difficult to manage security comprehensively. For example, it was hard to know which computers were updated. We weren't able to do that easily with our previous solution.
Having all our endpoint and security management tools in one place with the product has made things very easy and efficient for us. Before, it was sometimes difficult to know what problems a device had. But now, we can see any issues or vulnerabilities on a device. We can also easily apply any needed updates.
I find the tool's user experience very good for the admin side. It's easy to use—you only need a browser and can work from anywhere. This makes it very convenient for us admins to provide support from any location.
It's now much easier for end users to provision a device. Wherever the person is, we can get them to sign in to their account for the first time. This is a big improvement because previously, the person would have had to be physically in the office to use the organization's domain for the first time. Now, it's become much simpler for them to get set up.
The main benefit of using Microsoft Intune is that we can now provide support from anywhere. One major problem we had before was when we needed to give someone an admin password. Now, we can give the password to the person and then change it immediately. This has been very helpful, especially since we have many people working remotely.
We have situations where people have to use their devices to access organizational resources. One of our issues was when someone had to use a personal device to access organizational resources. How are we sure that the right person is using it? How can we control the resource? Now, if you want to use your device, we don't have any issues. We enroll it, and if we need to wipe our resources, we can do it. So it helps us in that area.
The solution's impact on productivity has been tremendous because now we can manage everything. Before, with the old solution, sometimes our server would give us problems. Now, Microsoft handles all that, so we don't have to spend time fixing server issues. This allows us to focus on specific issues for individual users.
Maintaining servers, backups, and related costs was a huge cost for a small organization. Now, with Microsoft Intune, you scale as needed. We don't need to spend too much on servers and their associated costs, which has been very good for us.
What needs improvement?
Applying security recommendations can be difficult in Microsoft Intune. Sometimes, they give you recommendations, but you need a different server to manage the pieces, or you have to go to each device individually. However, it has been improving. Before, there were certain policies you could not implement directly in Intune, but now I see progress. I would like to see more improvement in policy management, similar to how we used group policies on-premises.
For how long have I used the solution?
I have been using the product for five to seven years.
What do I think about the stability of the solution?
I rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
The solution is used in two regions. In Ghana, we have about 100 users; in the second location, we have another 70. It is scalable.
How are customer service and support?
The solution's support is not straightforward. They do not provide the solutions that we expect them to provide.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before using Microsoft Intune, we used Google for Business. We switched because Microsoft provided us with almost everything in one place, making it easier to manage everything centrally. Using Microsoft alone was more efficient than bringing in Microsoft at some points while using Google.
How was the initial setup?
The tool's deployment is straightforward. We conducted a two-month pilot and then completed the device migration in two weeks with the help of three resources.
What about the implementation team?
One person came with the license, and two resources were in-house.
What was our ROI?
The solution helps to save costs by 20 percent. Implementing Microsoft Intune has made us use less IT software for security. Before, we had to rely on expensive third-party security solutions that didn't consider our size. With the product, we can manage everything at a fraction of the cost, focusing on user licenses. We've seen a return on investment with it, especially during the COVID period, as we could get everything done without issues. Overall, Intune has saved us about 50% in time and resources.
What's my experience with pricing, setup cost, and licensing?
The solution is cost-efficient.
What other advice do I have?
We're not using Microsoft Intune Suite's enterprise application management feature. We're using the business line version, which doesn't have all the features of the enterprise version. However, it provides us with updates on vulnerabilities and recommendations on the security side.
For anyone considering the product, I would tell them to consider it if they want to have peace of mind and be able to give their best. Microsoft Copilot is on our roadmap for next year.
Microsoft 365 and Microsoft security must be integrated for cloud and co-managed devices. This integration makes it easy to apply solutions from one point and have them work across the system. If we were using different systems, we would need to grant permission for them to communicate, which could cause issues. It helps to spend less time getting the work done. As for maintenance, I haven't noticed anything required on my part.
I would recommend Intune, especially if you're not a large enterprise that can afford various tools from various vendors. Microsoft products make it very easy to run your business and have control and visibility. Sometimes, you don't know what's happening in your environment, and Microsoft Intune helps you understand what is happening. Overall, I would rate it a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 18, 2024
Flag as inappropriateSR IT administrator at Cardinal Integrated Technologies Inc
Allows us to control devices remotely, push applications from the cloud, and use autopilot
Pros and Cons
- "Autopilot is the most valuable feature."
- "When somebody has a customized application or their own company's application, we cannot deploy that application."
What is our primary use case?
We use Microsoft Intune to manage desktop, mobile, Apple, and Windows devices.
How has it helped my organization?
Before Microsoft Intune, we were unable to manage devices because everyone was working from home, even though they were still part of our group. This meant that we could not control the devices, such as installing software, deploying tools, or setting up laptops for remote users. After Microsoft Intune was implemented, we were able to manage devices remotely. We can now push policies and applications to devices from a central console. This has made it much easier to keep devices up-to-date and secure, even when employees are working from home.
What is most valuable?
Device management allows us to control devices remotely, push applications from the cloud, and use autopilot. Autopilot is the most valuable feature.
What needs improvement?
When somebody has a customized application or their own company's application, we cannot deploy that application. For that, Microsoft has to change some tools, such as the launch tools, so that we can deploy those applications as well.
For how long have I used the solution?
I have been using Microsoft Intune for two years.
What do I think about the stability of the solution?
Microsoft Intune is stable.
What do I think about the scalability of the solution?
Microsoft Intune is scalable. We have 300 end users.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used TeamViewer Remote Management. However, we switched to Microsoft Intune because TeamViewer did not offer application deployment or vulnerability management. Microsoft Intune offers both of these features, as well as integration with Office 365 Defender.
How was the initial setup?
Intune's initial setup is straightforward. Microsoft provided us with some documentation on how to implement the basic setup, and we went through that. There is also a lot of documentation available on the Microsoft portal. We can easily find whatever we are looking for by searching. The Microsoft support team is also very helpful.
What about the implementation team?
The implementation was completed in-house.
What was our ROI?
We have seen a return on investment with Microsoft Intune.
What's my experience with pricing, setup cost, and licensing?
Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control. It is definitely worth the cost for organizations that need a comprehensive mobile device management solution.
What other advice do I have?
I give Microsoft Intune an eight out of ten. It solves all of the problems that we were previously logging into other products to handle. Now, we can do everything from a single console, including security, management, encryption, device vulnerability, and anything else we want to do with the device. We can even run any script.
There is no maintenance required from our end for Microsoft Intune.
To use Microsoft Intune, we must have an active domain. We can then purchase Intune directly from Microsoft or from a partner.
If I had the opportunity to choose a configuration management tool again, I would choose Microsoft Intune.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Technology System Engineer at a tech consulting company with 201-500 employees
The solution's ability to set conditional access polices significantly reduce your risk from unpatched software
Pros and Cons
- "The most valuable feature is probably mobile device management. Small businesses are coming under greater scrutiny and requirements for compliance as time goes on. We don't have to worry about a VPN because we can manage these devices, control company data, and lock users out. If needed, we can remotely wipe devices and deadman-switch them."
- "Intune's third-party patch management could be better. It should be easier for the average system admin to keep non-Microsoft applications updated."
What is our primary use case?
We use Intune to manage mobile devices and applications. I'm not solely using Intune for the agents installed on each machine. I use the Microsoft Endpoint Manager solution primarily for device configuration, device compliance, and mobile application management.
I have 80 different clients, and their environments vary. We have people that work in offices across multiple foreign countries and domestically. Most have a strictly cloud-based deployment, but a few have a private cloud that we host ourselves. Some have their own data centers. I've got a couple of clients with hybrid environments. None of them are entirely on-prem. Everybody is using a hybrid cloud or completely on the cloud.
How has it helped my organization?
Intune helps us from a compliance standpoint by making it easier for system admins to configure devices and ensure they conform to business policies. It gives us more visibility into where the devices are and their postures.
I try to use conditional access policies for every client I can. It's essential for a zero-trust security posture. Conditional access policies make it possible. This dramatically reduces the risk of unpatched devices connecting to our corporate network.
The conditional access policies, compliance, and updates affect employees positively. Once the value is explained to them, they don't complain much about MFA.
You can use Endpoint Manager to see whether or not a device is compliant and apply conditional access policies in Entra to only allow connections to your environment from compliant devices. That significantly reduces your risk from unpatched software because that device cannot connect to your machine or environment. Using those two features together definitely helps protect us.
It saves some time. Either way, you will have to manage an Active Directory environment, but Intune allows you to manage devices over the internet. You don't need to worry if the machines are connected to a VPN or on-site.
What is most valuable?
The most valuable feature is probably mobile device management. Small businesses are coming under greater scrutiny and requirements for compliance as time goes on. We don't have to worry about a VPN because we can manage these devices, control company data, and lock users out. If needed, we can remotely wipe devices and switch them.
It's a big deal to be able to assure an insurance company or auditor that our endpoint devices are effectively managed. Intune is a solid solution if you use Microsoft and Microsoft 365 products.
What needs improvement?
Intune's third-party patch management could be better. It should be easier for an average system admin to keep non-Microsoft applications updated.
For how long have I used the solution?
I have used Intune for about six years now.
What do I think about the stability of the solution?
Intune is highly stable.
What do I think about the scalability of the solution?
Intune is highly scalable. Thus far, I haven't had to expand it to a thousand users, but the scalability appears to be readily available.
How are customer service and support?
I rate Microsoft support a nine out of ten. I enjoy working with them, and I'm often surprised at how good they are.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I've used Rocky MDM and Google MDM. Microsoft is the primary platform on which we do business. Intune works better with the Windows operating system, desktop applications, and SharePoint. It also reduces vendor complexity. I don't require multiple vendors, which reduces my costs because many features are baked into it.
I log into fewer systems daily. Microsoft's virtual monopoly on productivity applications in your average small business makes them the right choice in most situations.
How was the initial setup?
Deploying Intune is pretty straightforward. It doesn't matter whether you use autopilot or manual deployment. Each machine is enrolled in Intune automatically if it's connected to Azure AD with the correct user licensing. It's a relatively painless enrollment process.
Intune involves some maintenance, like any solution. You must ensure it's still working correctly and helping you achieve your business goals for compliance and configuration of your endpoints.
Which other solutions did I evaluate?
Meraki and Google are relatively common in small businesses. Many small businesses use Meraki for wireless and networking solutions, so that is one MDM option. Also, small businesses often start with Google and transfer to Microsoft 365 once they mature. Google is already in the environment. I don't sell anything as an IT guy, so I don't care what solution my clients use. I choose what's best for them in that particular instance.
I have tried Okta, but I haven't used it seriously as an MDM solution. I've only used Okta as an SSO provider. I didn't realize they did MDM solutions. I don't understand the point of Okta. If you have Azure AD and Entra, I can't fathom why you would bother with Okta. It seems redundant to me.
What other advice do I have?
I rate Microsoft Intune a nine out of ten. Don't underestimate the solution, and spend time learning about it. Intune has some powerful capabilities. Often, small businesses acquire systems but never fully utilize them because nobody has the time to dive deeply into them. It's a big solution with a lot of features.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
L3 Technical Support Engineer at SV Gaming Limited
The solution enabled us to increase the security posture on all devices using compliance policies and configuration profiles
Pros and Cons
- "Intune's most valuable features are the device, compliance, and configuration policies."
- "One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that."
What is our primary use case?
We use Intune for device management, including policy management, application deployment, and patching.
How has it helped my organization?
Intune helps us evaluate and manage devices remotely. The solution enabled us to increase the security posture on all devices using compliance policies and configuration profiles. It took us a while to roll these things out because users were uncomfortable with the changes, so many pushed back on any limits to their freedom of access.
After a couple of months, everyone realized that we were trying to ensure all their devices were working as effectively and efficiently as possible. It took us about three to four months before we began realizing the full benefits of Intune.
What is most valuable?
Intune's most valuable features are the device, compliance, and configuration policies.
What needs improvement?
One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that.
For how long have I used the solution?
We have used Intune for about two years now.
What do I think about the stability of the solution?
Intune is stable.
What do I think about the scalability of the solution?
Intune is scalable.
How are customer service and support?
I rate Intune support a 10 out of 10. They're responsive.
How would you rate customer service and support?
Positive
How was the initial setup?
Setting up Intune wasn't straightforward. It took us about three or four months. We did a test phase and rollout then collected feedback. Based on that feedback, we did another test phase and rollout. Initially, we did it in-house, but we got stuck, so we reached out to Intune support.
It would be easier with one person, but the person doing the deployment needs to work with various teams, like cybersecurity, infrastructure, and IT.
What was our ROI?
We have seen a return. Using Intune, we've effectively ensured all our devices are compliant based on our own redefined compliance policies. It is also highly efficient.
What's my experience with pricing, setup cost, and licensing?
Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package.
Which other solutions did I evaluate?
I have used Manage Engine, SolarWinds, and Desktop Central. We switched to Intune when we realized it was a full-fledged MDM that covers mobile devices, desktops, and other pieces. The other solutions had more RMM features for device management but fewer MDM features. Intune was a better fit for our requirements,
What other advice do I have?
I rate Microsoft Intune a 10 out of 10. Intune is an excellent solution if you're a technical person. Be careful with macOS enrollment, which still needs a lot of improvement.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Officer at a energy/utilities company with 501-1,000 employees
Deploying patches and automating software makes managing over two thousand devices more efficient, but asset management lacks detailed granularity
Pros and Cons
- "The ability to deploy patches and automate software deployments to end-user devices is very useful."
- "The technical support by Microsoft is not so good. We have to manage many things by ourselves and do not receive responses in a timely manner."
What is our primary use case?
The primary use cases for Microsoft Intune are patching and mobile control.
What is most valuable?
The ability to deploy patches and automate software deployments to end-user devices is very useful. Managing the applications and compliance has been easier with over two thousand devices. The solution is easy to use and deploy, particularly for Microsoft-based devices.
What needs improvement?
The asset management component is not very granular. If it could provide information on devices, their composition, specifications, licensing, hardware expiry dates, software expiry, and inventory, it would be more robust. There is a need for better support for non-Microsoft assets, devices, and software applications, and integration with other tools, like Linux, is needed.
For how long have I used the solution?
I have been working with Microsoft Intune for about six months.
What was my experience with deployment of the solution?
I was not part of the initial deployment, but I have been involved in deploying Microsoft Intune to end-user devices, and it is very good. The deployment took about an hour.
How are customer service and support?
The technical support by Microsoft is not so good. We have to manage many things by ourselves and do not receive responses in a timely manner.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
We're using both Microsoft Intune and ManageEngine as a result of a merger. One company was using Microsoft Intune, and the other was using ManageEngine. We are deciding which one to focus on.
What other advice do I have?
I rate Microsoft Intune overall as seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Mar 19, 2025
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Intune is really the best option for SMEs for MDM (Mobile Device Management), particularly for BYOD devices, but also corporate devices - and development in the technology means that it's pretty much now a strong option for enterprise deployment to corporate devices.
Deployment has its challenges - but now with Cloud provisioning - Intune management and deployment are becoming more straightforward.
Intune is essential for enforcing policies such as screen lock and MFA.
If you use Microsoft Authenticator - it's worth doing user awareness training around the design flaw below:
https://www.linkedin.com/posts...;