Microsoft Intune Reviews

Our use case for Microsoft Intune is managing end-user endpoints, specifically Windows desktops. It is not limited to Windows desktops as it can also manage Mac OS desktops, laptops, and mobile devices for both Android and Apple iOS. 

In terms of needing Microsoft Intune to manage devices, first, there is a requirement that devices must be joined to an Azure domain, either hybrid joined or purely joined. 

From my perspective, purely joined is really the only viable way of setting up an environment. Once devices are joined to Azure, access to Microsoft group policy is no longer available. Because group policy is not accessible in Azure, another way to manage and control devices is necessary. This alternative method uses Microsoft Intune Windows profiles. 

When setting up devices using Microsoft Intune, Windows profiles can be established which perform most of the same functions that Microsoft Group Policy did in a local Windows Active Directory environment. Microsoft Intune can manage and control machines and install software. It allows for Windows provisioning on machines and enables autopilot deployment with pre-packaged installations. When a user receives the machine, sets it up, and turns it on, it connects to the domain and begins installing software, becoming ready within approximately half an hour, which represents a significant time savings for IT departments.

Companies using Microsoft Intune are much better at managing their endpoints with far more visibility. The endpoint inventory is far more accurate and up to date. The Windows versioning for the endpoints is much better, and Windows stays current. Companies not using Microsoft Intune still rely on manual or prior methods of updating and inventorying, which are subject to gaps and inaccurate information.

The Microsoft Intune management console provides visibility into the current status of machines and deployed software. It can automatically update components within its capability, primarily Microsoft products. Third-party software updates, such as VLC media player, are not within Microsoft Intune's update capabilities. Some companies, such as Adobe, have packaged their software to be updatable in Microsoft Intune, though this is more the exception than the rule. Installing software in Microsoft Intune can be challenging if it is not already prepackaged.

The stability and reliability of Microsoft Intune is good. Microsoft takes everything in, and if users stay with Microsoft, everything works together effectively.

Microsoft support for Microsoft Intune is good. In my own use of Microsoft Intune, I did not spend significant time with support because the Microsoft documentation was adequate for our needs.

In a prior environment, when setting up Microsoft Intune, we utilized a third party for assistance. They contacted Microsoft on several occasions, and their needs were answered sufficiently.

We have a couple of companies using other options besides Microsoft Intune. One company is using Avanti Neurons.

I rate the documentation for Microsoft Intune very highly, approximately nine or ten out of ten. One of our companies is beginning to provision and establish a Cloud PK to replace their legacy on-prem ADCS server. 

I used Microsoft Intune extensively in setting up, running, and managing it for several years. In my current role, I don't have hands-on management responsibility for Microsoft Intune as much as responsibility for ensuring it secures the environment from a cybersecurity perspective. 

From an IT infrastructure team perspective, the experience with Microsoft Intune is good, although somewhat complex to navigate initially. From an end-user perspective, the experience is good as long as the infrastructure team has done their due diligence in setting it up to remove any obstacles from the user's setup of their own machine. 

I rate Microsoft Intune a ten out of ten.

In our organization, we use Microsoft Intune for enrolling our end user devices. We handle enrollment and de-enrollment and BitLocker recovery. We manage conditional access policies, configuration profiles, MDM, MAM, and managed endpoint devices such as Android phones, iOS devices, and tablet devices. 

We use Copilot in Microsoft Intune as it is premium-based with licensing. In our organization, we have over 1000 licenses for our end users. If there is any requirement from our end users, we check their approval from their manager and provide Microsoft Copilot licenses. 

We also manage and protect our apps through Microsoft Intune and have protection tools such as DLP, Netscope, and Zscaler. We utilize monitoring features in Microsoft Intune through conditional access policy.

The best features in Microsoft Intune that I appreciate most are its centralized features. There is no concern about managing end user devices. We enroll the user devices through Microsoft Intune and can manage them from anywhere. For instance, if I am in India, I can manage a user device that is available in the USA, Dubai, or any other country. 

I assess the user experience of Microsoft Intune as a very positive experience from our user end because it is user-friendly and manageable, resulting in great reviews from our users.

We use advanced endpoint analytics, which is very useful and protective. That is the benefit of advanced analytics. We use Microsoft Enterprise features. The Enterprise Application Management feature is very useful because we simply configure through policy and do not need to worry about any disturbance or further monitoring. We check the monitor or report sheet, and everything works perfectly and smoothly.

We could benefit from some AI features in Microsoft Intune, and it would be helpful to have some automation features available.

For macOS devices, we use the Jamf portal. I understand that the Jamf portal and server are more secure than Microsoft Intune for macOS. It would be beneficial if there were ways to improve and make it more user-friendly for managing macOS devices.

I have approximately 1.5 years of experience managing and supporting Microsoft Intune.

I would rate it a ten out of ten for stability.

For scalability, I would rate it a nine out of ten.

We are using it at multiple locations. In India, we have about seven offices, and we have multiple offices in UAE and the USA.

Approximately, we have 10,000 users, but at my location, I manage and support about 1,000 users.

Their technical support deserves a rating of ten out of ten.

Positive

It's not complex. It's very user-friendly. It generally takes 24 to 48 hours.

It's a hybrid environment. We use the cloud and on-prem environments.

It doesn't require any maintenance from our side.

It's cheap. It's not expensive. 

As compared to other products, Microsoft Intune is more secure, reliable, and user-friendly. 

I would rate Microsoft Intune a ten out of ten.

My use case for Microsoft Intune is to deploy applications and enroll devices, pushing the apps to the devices.

Microsoft Intune brings all of our endpoint and security management tools into one place.

The integration of Microsoft Intune with Microsoft 365 and Microsoft security for cloud and co-managed devices is flawless.

Microsoft Intune works smoothly for discovery, deployment, and automatic updates.

Microsoft Intune helps simplify our IT and security operations as it takes less time, and it's easier to use than SCCM.

Microsoft Intune is flawless for securing hybrid work and protecting data on company and BYO devices.

We are using Microsoft Intune's endpoint privilege management feature. For enforcing least privilege access with Microsoft Intune, we use Entra ID. It restricts unauthorized access, requiring roles to be activated to proceed with necessary tasks, enhancing security.

Microsoft Intune has positively affected my IT productivity, as the decisions made at the enterprise level show it to be a more efficient way than SCCM.

In Microsoft Intune, everything is great. The interface is user-friendly, and the reporting tool works in real-time. Uploading the content is fine as well.

There is room for improvement in server patch management and allowing direct uploads of EXE applications instead of needing to convert them to Intune format, which would save time.

I have been using Microsoft Intune for more than one and a half years.

We have not experienced any issues. I would rate the stability of Microsoft Intune a nine out of ten. 

We have approximately 90,000 devices in our organization. We have multiple locations across various regions of the world. In our IT team, there are about ten people working with Intune, with plans to add more.

I would rate the technical support for Microsoft Intune an eight out of ten.

Positive

Previously, we were using MECM. The reason for the switch to Microsoft Intune is that the organization I work for has migrated to Intune. Microsoft Intune is far more efficient and faster than MECM. The deployment would take a lot of time in MECM; Intune is quite faster.

We are still using SCCM for cloud PKI as it hasn't been migrated.

Deploying Microsoft Intune in the cloud was complex as the previous work needed to be deleted and recreated, which wasted time.

Microsoft Intune saves about 10% to 15% of time. For example, deploying a 2 to 3 GB application at an enterprise level typically takes around one hour to one and a half hours, but with Microsoft Intune deployment, it gets completed in 30 to 40 minutes.

Microsoft Intune saves us around 10% to 15% in resources.

We are using Microsoft Copilot in Intune as an AI tool; it doesn't protect much, but it is handy for our users.

I would recommend Microsoft Intune to other users, especially those using MECM or SCCM, because Microsoft is ending support for older solutions.

Overall, I would rate Microsoft Intune an eight out of ten.

Public Cloud

I use Microsoft Intune for endpoint management. I administer Intune for many clients, and I also use Bring Your Own Device (BYOD) application protection policies.

The most valuable feature of Microsoft Intune is its scalability. It helps reduce hands-on IT support, especially with remediations. Since it is a cloud solution, there is no need for on-premises infrastructure to support endpoints. Endpoint Analytics is considered very useful, although it can be slow. Endpoint Privilege Management greatly increases productivity by allowing admin rights to be assigned to individual applications.

The platform is incredibly slow and could be more responsive. Specifically, when making changes to security policies, I would like to see those changes take effect more quickly.

I have used Microsoft Intune since more than 2019, so approximately three years.

For me, the deployment is not complicated, but it is a complicated process overall.

Microsoft Intune is generally stable but slow. I would rate its stability at eight out of ten.

I would rate Microsoft Intune's scalability ten out of ten. Being a cloud solution increases its scalability.

The technical support for Microsoft Intune is slow to respond and not great. I try to avoid using it because of its slowness. If you can get through to technical support, it is great, but the triage process is lackluster. I would rate their technical support five out of ten.

Neutral

I previously used Symantec Altiris. I switched to Microsoft Intune for native cloud support, as Altiris was not native at the time with cloud support.

Using Microsoft Intune saves costs by reducing the need for hands-on IT support. It has improved our ROI by lowering licensing costs due to the consolidation of vendors.

I rate Microsoft Intune eight out of ten because it is improving all the time. The biggest lesson is that all solutions must be integrated, especially in the journey to the cloud. It is important to keep up-to-date with changes in Intune to ensure all adaptations are utilized.

Public Cloud

Other

Currently, we are using Intune to manage our iOS devices. We are planning to extend its use to our Windows computers. Initially, the immediate need was for a Mobile Device Management to support the iOS platform, and Intune fulfilled that requirement.

When it comes to iOS, Intune is quite limited. Since it is a Windows product, it is more tailored towards Windows devices. We noticed limitations, which is one reason we are trying to move away from it. Intune does consolidate all endpoint and security management tools into one place, making everything easier to manage.

Intune should support platforms other than Windows. We have encountered several limitations, especially when handling iOS devices. Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient. Enhancements are needed based on my real user concerns.

We have been using Intune since we transitioned to Office 365, and that was over five years ago.

The product itself is fine. We have not experienced any connection issues or significant problems. However, we do encounter backend issues related to its administration.

Intune is not scalable enough to fully support other operating systems aside from Windows.

Microsoft support is alright; it is a standard experience. On a scale from one to ten, I would rate it a five.

Neutral

We did not use a different solution before opting for Intune.

The initial deployment was pretty straightforward.

The deployment was completed with an in-house team comprising about twenty people, where everyone had a small piece of the work.

We see ROI because Intune is bundled in our Microsoft agreement.

The pricing is fair. We get Intune bundled with our Microsoft agreement.

We did not evaluate any other options before choosing Intune.

If you are a Microsoft shop, then Intune is a good fit. If not, you might face issues because it primarily supports Microsoft products. We are planning to decrease its usage. Overall, I would rate Intune a five because we are not solely a Microsoft environment.

Hybrid Cloud

Microsoft Azure

Our main use case for Microsoft Intune is for laptops in remote situations where the client is remote and not where we are locally, as well as when the end user is not at the home office. When they get a new computer, they open it up out of the box and then it connects to the internet and it will automatically set up their username to the brand new computer. It'll download apps, it'll set up security policies, it'll connect, program in the company Wi-Fi, the network settings, mapping drives. This enables automated remote setup and management of the computer.

We provide IT support through a managed service provider (MSP) model, offering both hourly work and contracted managed services. 

Once the initial setup is complete, which involves running PowerShell commands, programming, and testing, the product becomes very user-friendly for end users, particularly for Level 1 tech support staff. After Level 3 network engineers have configured everything, it becomes easy for frontline support personnel to manage the computers effectively. This system allows a Level 1 technician to address various needs without having to remote into the end user's computer. For instance, if a user requires a new printer, the technician can simply deploy the printer driver remotely. If access to certain resources is needed, that can also be pushed out without direct interaction. Additionally, the capability to remotely apply or remove settings is crucial. If a machine is lost or confiscated, technicians can lock it down or even wipe the data remotely. In the event of an operating system failure, they can instruct the computer to reinstall the system from a distance.

In this way, once properly set up, Microsoft Intune significantly alleviates the headaches and hassles faced by Level 1 tech support staff when addressing end user issues. The system is not only designed for setting up computers but also for maintaining them and assisting in troubleshooting. Without Microsoft Intune, it would be extremely challenging, if not impossible, for a large company to send out computers to users and have them set up and ready to use right out of the box in a remote location. If a vendor needs to ship a brand new computer to a user whose previous computer has broken, the process becomes much simpler. The user doesn’t need to be on the phone for setup; the computer connects to Microsoft servers remotely and sets itself up automatically.

Our client has around 300 machines, and initially, their goal was to complete the setup of one or two machines each week. However, after implementing Intune for them, they have been able to set up and install approximately 30 machines per week. This has significantly exceeded their expectations, allowing them to accomplish far more than they initially planned.

The best feature of Microsoft Intune is that since it's working with Microsoft servers and the Microsoft operating system, it's tightly integrated. There's a lot of documentation and resources for training. It's the first step to remote managing a Windows-based laptop or machine that you want to use out of the box. Even if you use a third party, they're still built on Microsoft services.

There are some cases where features of Microsoft Intune have changed, and sometimes it's tricky to find the answer. It's such a mass amount of information that searching for the solution to why something isn't working as expected is sometimes tricky or daunting. That's where the AI searches with ChatGPT and CoPilots come in because those AIs are helping us search a vast amount of data all at once. We can type in our question and formulate it to get the steps to the problem, the answer, and then verify it or write a script. We're leveraging AI to search the vast amount of old solutions, new solutions, and potential solutions all at once.

We've been learning Microsoft Intune for a year and a half and have just started to use it.

We haven't used their support. The documentation has been pretty good so far. It has allowed us to meet our clients' needs and deadlines and remotely manage, install their software, remove software, and ensure compliance.

When it comes to the IT department, regardless of individual skill levels, setting up and using these systems requires dedication. It's not something one can merely "hack" their way through; you need to start from the basics and understand the complexities involved. This isn't necessarily Microsoft's fault; rather, it's a reflection of the intricate problems and challenges that Intune addresses.

Intune is designed to handle complex issues, and Microsoft has made it as user-friendly as possible given the many options and components involved. It interacts with various parts of the computer, including group policies, on-premises servers, hybrid systems, and cloud-based solutions like Azure. With such a wide range of capabilities, it's not something you can simply learn by watching a single YouTube video. To effectively use Intune, you need to read and study the material. In summary, it requires a highly skilled individual to properly implement and manage this technology.

The deployment model is what's called a hybrid join with Microsoft Intune. The client has an on-premise server and an off-premise Azure cloud server. Because some of their software is still local and the way they have their network set up, we have to do it as a hybrid, which is one of the more complicated ways to do it, but we've been able to get it done. That's considered a temporary solution by Microsoft. Once you get it all working, there are some changes that you make where it's no longer hybrid.

We've just started taking a look at CoPilot in Microsoft Intune. We use a combination of ChatGPT and CoPilot to get answers and help write scripts quicker or to search for problems quicker. 

I would recommend Microsoft Intune to others because it's the industry standard for doing what it does. There's not really another option.

I would rate Microsoft Intune an eight out of ten.

Mainly, the use cases I get are device migration and completely applying Microsoft Intune policies, security policies, Intune patches, deployments of applications, etc. I work as a consultant, and I guide companies. I consult companies on moving from one platform to another, specifically focusing on complete migration to Microsoft Intune.

I have used the Microsoft Intune suite cloud PKI. I am using Microsoft Co-pilot for my use but have not used it for customers.

There are many features in Microsoft Intune. For personal mobile devices, MDM is what I most prefer. Microsoft Intune is reliable, scalable, and user-friendly.

Currently, Microsoft Intune's focus is mainly on Windows, but they can make much more improvement in terms of other platforms. 

Automatic updating is a problem sometimes. When there are applications not from Microsoft, we have to upload updates every time to update those applications.

It can be improved in terms of reporting. There is a problem with reporting; if you want to extract a report, sometimes you have to use the Microsoft Graph API. Microsoft Intune does not provide as many reports as needed. The reporting needs improvement, as currently, we have to use other platforms or the Microsoft Graph API for better reports. If the Microsoft Intune console itself provides reports regarding device management, it would be much better.

I have been using Microsoft Intune for more than four to five years.

It is reliable.

It is scalable.

The support is not particularly good. Sometimes when you open a case with Microsoft, you end up resolving the issue by yourself. It depends on the type of support you have purchased. If you have taken the premier support, then you might get better preference; otherwise, it will take some time for the support to reply. I would rate their technical support a six out of ten.

Neutral

I have seen customers mainly switch from AirWatch to Microsoft Intune and also from Zoho to Microsoft Intune. Microsoft Intune is more user-friendly, but other platforms are better for creating certain policies.

It's not that difficult. It mainly depends on the device configuration. It depends on how the devices are configured and joined to the Azure tenant. It's more compatible with Windows devices.

On non-Windows devices, the policies that Microsoft Intune provides may be limited. For Linux, there are not many policy capabilities. For Windows, Microsoft Intune has full capabilities, making it easy to work with, even in hybrid environments.

The price of Microsoft Intune is reasonable. It depends on the capabilities you purchase and what features you want in Microsoft Intune, not only device management but also other security capabilities. If you want to have security features included in their licenses, then you have to buy the security license, such as the E5 license of Microsoft. There are different scenarios.

I am satisfied with Microsoft Intune. The enterprise application management features are fine, though they take some time to manage. I am not currently using the Advanced Endpoint Analytics in the Microsoft Intune suite, but I have seen them.

I would rate Microsoft Intune an eight out of ten.

We use Microsoft Intune for managing devices, deploying applications, and asset management.

Recently, the remote help feature, which is an add-on, has been very useful. Although a detailed device diagnostic feature is missing in Intune, the basic one is available. The major advantage is configuring devices on all platforms—Windows, Mac, and all other devices—on one platform, which has allowed us to consolidate from two platforms, SCCM and JAMF, to just Intune. The efficiency of compliance management and managing updates and patches has improved significantly. The ability to manage devices over the cloud is a big benefit, as devices now receive updates regardless of location.

A detailed device diagnostic feature is missing. Also, operating system deployment and imaging are missing. There should be a feature to run detailed diagnostics on devices to identify issues.

We have been using Microsoft Intune for about one year.

The deployment is straightforward, but it can be complex if the person is not technically skilled. With the right knowledge, one person can manage the process, but multiple systems are involved, and comprehensive technical knowledge is necessary.

I find the stability of Microsoft Intune to be excellent, and I would rate it a nine out of ten.

The scalability of Microsoft Intune is good, and I would rate it an eight out of ten.

We haven't directly contacted Microsoft support for Intune, but we have a vendor for support. As it is a Microsoft-support product, it typically suggests good support.

Positive

We previously used SCCM for Microsoft and JAMF for Apple devices. We switched because Microsoft Intune integrates with our existing Microsoft campus license, allowing us to consolidate everything on one platform, data in one place, and on the Microsoft cloud. This integration eliminates the need for separate platforms.

The initial setup was straightforward, but at the beginning, it required technical capability and knowledge of multiple systems. One person with the necessary technical knowledge could handle the deployment.

One person can manage deployment if they have comprehensive technical knowledge. Multiple systems are involved, so familiarity with system administration and multi-system awareness is required.

Productivity increased by fifty percent, and cost savings were achieved by not renewing the JAMF license. We already had a campus license, so we didn't have to buy a new one.

As we already had the Microsoft campus license, we did not purchase anything new. There were no new setup costs, and cost savings from not renewing the JAMF license were realized.

We evaluated solutions including ManageEngine, which we used for a few months before switching to Intune due to cost benefits.

Integration is a key benefit of Microsoft Intune, especially for organizations already using Microsoft systems. Everything being on one cloud, with integrated data, makes it a comprehensive solution. I rate Microsoft Intune nine out of ten overall.

Public Cloud

Other

Basically, I am using the whole family of Microsoft products regarding Microsoft Five. Intune is one part of these products. I started with mobile device management. Nowadays, I'm using Intune as a standard tool for managing endpoints - computers, laptops, mobile phones, cell phones, et cetera. I'm using Intune for managing all this IT equipment.

The best features include the management, which is quite good, and endpoints. 

When I want to publish some applications for my computers in a company or need to push some policy, I click several settings in the Intune console, making it very quick to publish on all computers and devices. 

The cloud base is perfect for me. I can use Intune in many ways. One very good way is when a company asks that all suppliers and colleagues can use their devices. Intune can be a benefit that allows your own device to work in a company environment via Intune. 

I can use Intune to set up their environment, and Intune will take care of company applications and security. This is something that could be beneficial for our employees.

When we implemented Intune, it would have been helpful if Microsoft had provided some videos or data about Intune. While there are lots of trials, having movies or guides on features would be very helpful for beginners.

I have been using Intune for more than ten years. In my previous job, I managed mobile device management through Intune. It's been around ten years that I've been using Intune.

There were several bugs with stability. I'd rate it nine out of ten.

Scalability is absolutely perfect. I'd rate it nine out of ten.

There is a local company in Slovakia, which is a platinum partner of Microsoft. When I have issues regarding Microsoft products, I raise a ticket with the local company, and they have a good relationship with Microsoft support. 

It's a two-level support system where the local company contacts Microsoft. This way of support is perfect for me, and all past issues were resolved. The support from Microsoft is excellent. 

Positive

In my previous job, we used MASP 60 from IBM. I had a good experience with another cloud-based management solution, however, I can't recall the company name. When companies use Microsoft products for computers, servers, and applications, it's the best option for these features.

The initial setup is quite easy. You have to pay only for the license, and you can start with the deployment. That's all.

This question is for the finance department, not for me. They do the calculations.

Every day, my colleagues and I manage mobile phones and computers with this tool, and we can't share our infrastructure without Intune. We manage computers remotely via cloud management. We do achieve a minimum savings of 20% with Intune since users can stay home. 

We use Intune for managing computers, cell phones, tablets, and more. However, there is likely a fifty percent potential usage in other areas within the company. This requires input from end users, not IT personnel. I find it crucial to communicate effectively with management and staff about implementing new technology. 

It's important to explain that while the users' cell phones are not personal, data on these devices is company-controlled. We set up the mobile application management bundle. Initially, users were confused and concerned about their phones. Strong communication with end users is vital for implementing new technology successfully. 

Overall, I rate the product nine out of ten.

Hybrid Cloud

I am using Microsoft Intune at my site, where my company, we have 450 clients, and we manage their accounts using Microsoft Intune. I have credentials from the company, and I'm managing them using these credentials. Under my supervision, there are one hundred and fifty devices.

Using Microsoft Intune, it has streamlined the process from manual to automated for managing users, applications, and data. This simplification allows us to handle everything from a single interface, eliminating the need for manual, one-by-one handling. This change has been significantly beneficial.

I particularly appreciate the administration and security features, which can be deployed easily. 

They are user-friendly, easy to understand, and convenient for managing user accounts. Deploying company policies for users is very efficient, and we can easily administer tasks, which is a positive aspect of Microsoft Intune. 

It's quite convenient and easy to manage, allowing us to handle multiple users and their applications without putting in much effort. This has improved our user management by enabling us to do so from one point, reducing the need for previous multiple software.

The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage.

I have been using Microsoft Intune for two years.

I would rate the stability of Microsoft Intune around seven and a half out of ten. While generally reliable, there are instances like the global incident with Microsoft where some time was required to resolve the issue.

I would rate the scalability as eight out of ten. Microsoft Intune effectively handles scaling as required by our organization.

I would give an eight out of ten for customer service. Microsoft support is generally helpful, although there was a delay during a significant incident affecting many clients.

Positive

We were using six different applications to manage data, policies, and users. Microsoft Intune has consolidated these into one platform, which is more effective, saves time and cost, and requires less storage.

The initial setup was fairly straightforward. It required staff training and a transition period of about 45 days to move from previous applications to Microsoft Intune.

I cannot provide specific details on costs or pricing since I do not directly deal with that aspect, however, the organization is satisfied with the pricing.

I would recommend Microsoft Intune because it's an all-in-one solution that simplifies task management across organizations. 

For overall value, I would rate it eight out of ten.

Public Cloud

Other