Microsoft Intune Reviews

Our primary use case for Microsoft Intune is endpoint management across our enterprise, particularly for Windows and mobile endpoints.

Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements.

We like Intune's mobile device management features. When we migrated from another solution to Intune, onboarding our mobile devices was straightforward. Intune is pretty transparent for the end user. They have a customer portal, and I've never had complaints about it. 

The enterprise application management feature allows us to identify systems outside our standard security baseline and limit their access to company resources until they are updated and approved.

The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products.

I have used Intune for around two years.

There are no complaints about the stability. It works one hundred percent of the time.

There are no concerns about scalability, especially coming from an on-premises solution. We no longer need additional hardware and infrastructure.

I rate Microsoft support eight out of 10. We haven't needed support much, but what we've gotten has been good. 

Previously, we used MobileIron for mobile devices, which is our primary use case for Intune. We switched to Intune mainly because it was included in our standard E5 license, providing cost savings and managing everything under a single pane of glass.

The initial setup was straightforward with minimal support required from Intune's side.

No external integrator, reseller, or consultant was used. All implementation was handled in-house.

We have seen a small return from the native integration with our Microsoft systems and Intune's reporting. 

With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.

We evaluated Workspace ONE and Jamf for mobile management but stuck with Intune because it's included in our license.

I rate Microsoft Intune eight out of 10. It's a great solution, but there is room for it to become a more polished product.

We are managing different platforms including iOS, Android, and Windows using Microsoft Intune. We are not supporting Mac. For Mac, our organization uses JAMF Pro. 

We use Microsoft Intune for application deployment, creating compliance policies for organizational devices and BYOD devices, creating configuration profiles, managing users, and troubleshooting for end users' enrolled devices. I provide level two technical support for end users.

My favorite feature of Microsoft Intune is the dashboard. The dashboard is very simple and user-friendly. Any person, even without prior knowledge, can understand it easily by seeing the interface dashboard. Everything is available in one place. 

For example, if you go to devices, all platforms will be shown. When you select one platform, such as Windows, everything will be on the same page, including application deployment, configuration profiles, compliance policies, future updates, and enrollment types. Anyone can easily understand it when compared to the SCCM tool.

For platforms such as iOS, Android, and Windows, Microsoft Intune is very good. When it comes to Mac, everyone uses JAMF Pro for patching and upgrading. I suggest they can improve Mac-related features and platform-related features. We cannot manage servers in Microsoft Intune because it is completely cloud-based.

The main issue with Microsoft Intune is that for Windows, we can support only Windows 10 and 11 operating systems. We cannot deploy large application files. For that, our organization uses SCCM only. We also cannot manage older versions of devices from Microsoft Intune, such as Windows 7, Windows 8, and Windows 9, as it does not support them.

I have been using Microsoft Intune for the last three years.

Everything is good with Microsoft Intune. They are releasing many updates recently. Previously, we were using Company Portal for deployment. Now, they have introduced web-based enrollment. 

Without the Company Portal, a user can directly register the device by using the Outlook application. In the last two years, they have introduced many changes. The performance and everything is good with Microsoft Intune. For us, Microsoft Intune responds very well. They handle it and provide us with complete data without any issues. Follow-ups are also very good.

We mostly connect with Microsoft whenever we are unable to resolve issues. 

We can check with Microsoft subject matter experts. We log an incident and check with the Microsoft subject matter expert. Based on the priority of the incident, if we create a priority one incident, they try to get in touch within one to two hours. 

They assign one agent who connects with our architect. They try to help us with the root cause analysis of the issue. Mostly, it takes some time because they need to examine all the logs. Root cause analysis takes considerable time to find the exact solution. 

For Microsoft Intune support, I give an eight out of ten. While they are SMEs who can fix issues quickly, the cases we have raised with Microsoft take too much time, which affects end users and the organization.

Positive

One person is required for the deployment of Microsoft Intune, though it depends on the requirement.

When it comes to pricing, Microsoft Intune is very good compared to other tools such as Tanium, Ivanti, and JAMF. Those are very high-cost tools. 

Microsoft Intune is less costly when compared to them and provides many features and benefits. On a single E3 or E5 subscription, a user can enroll ten to 15 devices. A single user can enroll 15 devices. They can access company resources such as Outlook, Teams, and everything without any issues.

Copilot in Microsoft Intune was recently introduced. I am working as L2 L3 support. We are using Microsoft Copilot. We are testing Microsoft Copilot for troubleshooting issues in a non-real-time environment. We are testing it for normal cases, such as Microsoft blogs or when new issues arise for users. 

If a client asks to deploy multiple applications, then a team will be required. Our client is a US-based health sector company, and we are users of Microsoft Intune without any partners. 

I rate Microsoft Intune nine out of ten.

I have been using the enterprise application management features of Microsoft Intune Suite for couple of years now. 

We're deploying security baselines and configuration profiles (GPO) with ease. Tasks that could take much more time if done from the DC.

The features of Microsoft Intune that I appreciate the most are its user-friendly interface and robust security options.

I assess the user experience of Microsoft Intune as positive overall.

I think their advanced endpoint analytics help me proactively.

I would assess Cloud PKI for helping me manage the complexity of the certificate infrastructure as beneficial.

Microsoft Intune could be improved by enhancing its reporting functionalities (for entry level license).

I would request additional features in the next release of Microsoft Intune.

Two years

I would rate their support from 1 to 10 as a solid 8.

Positive

Ivanti Landesk, we switched mostly because prior platform was facing EOL.

I have not yet had ROI with Microsoft Intune.

I expect to see a return on investment in Microsoft Intune approximately in the next few months.

The pricing licensing model of Microsoft Intune seems competitive.

Give our company MS agreement, it was just a no-brainer.

I work for Viscofan S.A. as an Information Technology Modern Workplace Management. My email address is JAURIETAC.

I am interested in being a reference for Microsoft, and they can contact me if they have any questions regarding my review.

I am an IT consultant, and I mainly advise my customers on how to implement Microsoft 365 solutions like Microsoft Intune within small and large companies.

First of all, the integration with the rest of Microsoft's products is a major win. Secondly, it comes from a vendor for which we manage most of the operating systems, which is a big plus. 

As a software-as-a-service, it is updated monthly, meeting all the new functionality provided by the operating system vendors. If I don't have an endpoint management solution, I must go to each computer individually to harden systems, install software and data. 

Comparing this to having an endpoint management solution, the efficiency gain may be up to 80%.

The biggest challenge Microsoft has with its own product is supporting all the versions of its own product as well. A major challenge is making all the products work within device management solutions like Intune. It would be beneficial if Microsoft removed support for older products much earlier in the process. 

However, given that they have paying customers, it's not something they can easily do. Ideally, we would have a product capable of managing the latest versions of the operating systems without having to deal with outdated systems.

I have been using the product actively for about five to seven years.

Customer service is not really good. I would give it a six out of ten. The main issue is the time it takes to get someone involved who truly understands what the product does and what the real issue is. I do realize that my support requests are the more advanced ones. 

Neutral

Getting used to working with a product like Intune is easier if I'm already familiar with other Microsoft products, as many companies are. The adoption rate is quite fast. Other vendors provide good solutions as well. Ultimately, it depends on what I am accustomed to. If I have worked for 20 years with VMware technology, then adopting the VMware endpoint management solution might be easier than switching to Microsoft Intune.

It really saves time and resources. As mentioned earlier, I need not go to each machine to update it and install software when using a device management solution. The efficiency gain might be between 60% to 80% compared to other products. If compared to another product I am accustomed to, the results may vary.

As a consultant, I advise customers and help them implement it. In addition, I offer a service where customers purchase configuration updates from me on a subscription basis. I ensure the Intune environment and other products remain up-to-date. 

Microsoft is doing a good job in this area, and many customers who ask for my help already pay for the license. Cloud PKI has similar issues, where other vendors provided that functionality before. Customers who needed it previously adopted third-party solutions. 

Now, Cloud PKI has been available for a year, serving as a good alternative provided by Microsoft, although many customers continue to stick with solutions they had already adopted. 

My overall rating for this solution is eight out of ten.

We usually use Microsoft Intune to manage our devices and add security layers to protect access to all company resources.

The main benefit for us with Microsoft Intune is centralized management of all devices, allowing us to apply one policy across the company from one location.

What I like the most about Microsoft Intune is its ability to manage mobile devices. Through integration with System Center, it can also manage desktops and laptops. We also appreciate how easy it is to manage everything from the console.

The enterprise application management feature lets you manage, deploy, or uninstall applications from Intune. It also enables us to automate updates. The Cloud PKI feature helps us manage security keys on all company devices. 

Intune should improve the management of non-Microsoft devices. It would be better to manage Mac, Android, and other non-Microsoft operating system devices within the same Intune interface.

I have been using Microsoft Intune for almost five years now.

I rate Microsoft Intune nine out of 10 for stability.

We are not a huge company to check the scalability part. However, when discussing with our customers across the region, it seems fine, especially with the integration with System Center.

I rate Microsoft support nine out of 10. We have not used customer support, but it seems okay. If something happens, we open a case and receive assistance.

Positive

While I didn't perform the initial deployment, I know it's easy to roll out Intune across all devices. 

From the device perspective, particularly for desktops, it automates application deployment and secures all the devices. Importantly, when someone leaves the company, it helps protect document access on their devices. Onboarding and offboarding users is a great asset in terms of ROI.

We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors.

I rate Microsoft Intune nine out of 10.

We use Microsoft Intune to manage mobile devices for our parent company and our independent subsidiaries. These devices are not directly corporate-owned but belong to individuals or subsidiaries with whom we work. We enroll both their and our corporate devices in Intune to manage policies, ensure optimal security settings through compliance reviews, and deploy a VPN client for secure access to our internal network resources.

Microsoft Intune has provided valuable insight into the status of our independent computers, which previously lacked a management agent and had no standardized security policies. We could not enforce password expiration policies, hardened passwords, or even minimum password requirements, with some users relying on six-character passwords. By enrolling these devices in Intune, we have enforced more robust security measures, such as a minimum eight-character password length, and gained visibility into device compliance to ensure adherence to best security practices for data protection.

The Intune user experience is good, especially with the many improvements made to the web interface over the years. It has always been designed as a simpler interface than Configuration Manager, and Microsoft has done a good job in achieving this goal.

Dynamic groups are more efficient than static groups, which require manually adding members. This was cumbersome, especially when onboarding new people, as it necessitated manually adding them to the appropriate groups. Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.

Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process. Additionally, deploying device-specific installers, such as VPN clients, is complicated by the inability to target users directly, necessitating knowledge of device names that may not be readily available. Furthermore, the web interface lacks detailed information for MDM-enrolled devices, such as the user's UPN, requiring the use of Graph Explorer API and necessitating Global Admin consent to access device properties. Enhancing app deployment, enabling user-targeted device application deployment, and improving the web interface, particularly for MDM-enrolled devices, by providing comprehensive device information and customizable columns, would significantly streamline Intune's usability.

Microsoft Intune should enhance flexibility and features to better match the granularity available in systems like SCCM.

I have been using Microsoft Intune for over five years.

Microsoft Intune has been stable, and I have not noticed any specific stability issues. While we've encountered problems with other services like Exchange, Intune has remained unaffected.

Scaling Intune is challenging due to the various device types we manage. Our parent company's mobile devices were already enrolled, and we've added our independent Windows devices, with plans to include corporate devices soon. A key hurdle is the lack of visibility into user attributes in Intune, hindering our ability to create dynamic groups effectively. Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties. This forces manual group assignment after user enrollment, which is inefficient and reliant on user notification. Improved dynamic group functionality, particularly the ability to leverage user attributes, would significantly streamline device management.

Customer support has been reasonable overall. However, there have been cases, such as issues with BitLocker recovery keys, where support was less effective, leading to multiple hand-offs and delays.

Neutral

Before Intune, the independent devices were unmanaged without any agent. For corporate devices, we previously used SCCM.

The initial deployment of Microsoft Intune was fairly straightforward, despite a few challenges due to our unusual configuration of two on-premise domains syncing to our Azure tenant. This dual user sync caused issues because some users remained on the older domain, leading to conflicts when automated systems modified on-premise account attributes. These modifications triggered Azure to switch the sync to the other account, resulting in login failures for users with cached credentials from the old account. While we've mostly identified the cause and the fix, we still encounter this issue occasionally.

The deployment was handled in-house. Our organization benefited from having skilled personnel and guidance from our parent company.

The return on investment includes successfully distributing applications like a VPN client and Office 365. As a result, independent devices now have better application access, encouraging even non-enrolled entities to request Intune enrollment.

We considered Tanium for managing independent devices, but it's a comprehensive endpoint management tool with more functionality than we needed. Management felt it would introduce unnecessary overhead. Since all our corporate devices are currently managed with Intune, adding independent devices would require segregation. Ultimately, we opted for Intune due to its ease of use, allowing us to create targeted policies from scratch.

I would rate Microsoft Intune a seven out of ten.

I use Microsoft Intune to check if laptops are compliant or not, and to check if applications are added to user profiles. Sometimes there are applications users cannot find in the Company Portal or on their laptops, so we try to add them to their profiles. We can check if there are issues with Windows updates and verify if they have the latest version. We can check by hostname or serial number of the laptop if a user's computer is compliant or has access to the enterprise company platform resources.

The best features of Microsoft Intune include helping to know if computers are configured correctly and if users have access to apps or the platform. It provides an excellent overview of all machines for the company and helps determine if those machines are facing issues. It is particularly helpful when laptops face issues with upgrading or migrating to Windows 10 or Windows 11.

Automation has room for improvement in Microsoft Intune for fixing some errors. The knowledge and database in support can also be improved. If errors aren't in the database, we need to check forums or Google to understand and troubleshoot them. The most important improvement needed for Microsoft Intune is to have a comprehensive database about what each error means exactly and what steps to take for troubleshooting.

I have been using Microsoft Intune for about four years.

The stability of Microsoft Intune rates at nine out of ten.

Microsoft Intune has saved approximately 30% of time.

Users are mostly satisfied with Microsoft Intune because it helps them understand what's happening on their laptops. For some issues, I can assist depending on Microsoft Intune access. When comparing Microsoft Intune with other tools, the pricing is acceptable and it's easy to use. I recommend Microsoft Intune; it should be used in companies using Windows. I rate Microsoft Intune eight out of ten.

Our current use cases for the solution involve consulting and implementing for many customers. Primarily, the majority of our customers are India-based, but we have a few customers in the US. We essentially help them with all their device management, end-to-end, including mobile device management.

We are mainly using CoPilot in Microsoft Intune for configuration and from a productivity point of view. Additionally, we want to standardize many of these processes so we do not have to reinvent the wheel when we go to different customers. This is the context in which we are using CoPilot to help us speed up in terms of reusable objects that we can generate and then deploy across customers.

It is an ideal solution for customers who are a Microsoft-shop. The ecosystem plays a big role, and there is support for a variety of devices. I do not see any problem because Microsoft Intune supports all sorts of devices and platforms, but if their ecosystem is much more Microsoft, it is even easier for us from a configuration and implementation point of view.

We are using the enterprise application management feature in Microsoft Intune. We support end-to-end, and we have customers ranging from small to mid-size and large enterprises. Depending on the customer's needs, it may change, but we do use it. Enterprise application management in Microsoft Intune primarily helps in terms of throughput and productivity.

We can cater to more customers with the limited capacity that we have. We do not have to hire many more engineers, especially with CoPilot and other tools. Also, standardizing some of these deployment options across customers helps us to scale easily.

The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience. The seamless experience and remote management for customers from our office with our engineers are the most convenient aspects. It increases productivity and helps us to scale and expand.

The user experience of Microsoft Intune is very good. For the last eight years, we have been using it effectively. It is probably one of the best experiences. I do not have any complaints or problems. My team quickly gets through it, and they understand it easily. Training becomes easier, especially when people move out and then get new people onboarded. It is a seamless experience.

So far, I have not heard any complaints because it is a pretty mature product. From my level of analysis, the feature I would prefer to see added to Microsoft Intune is extensive support. Anything that helps to diagnose the problem and solve it would be useful. Helping the engineers, especially with CoPilot, with ready or out-of-the-box solutions would make life a lot easier because that helps us reduce tickets and respond faster. They can support engineers to do their job better and in a much more proactive way. They can also suggest solutions so that we do not have to waste time. Being more proactive is essential.

I have been using Microsoft Intune for more than eight years.

Microsoft Intune is very stable. I have not experienced any downtime, crashes, or performance issues with Microsoft Intune at all.

Microsoft Intune scales with our growing needs. We are mostly catering to our customers, and scaling is never a problem. We have worked with customers with over 100,000 employees, so it performs exceptionally.

We support the entire M365 end-to-end, and Microsoft Intune is a part of that. We support all features and capabilities around Microsoft Intune. My team is technical. We give L1, L2, and L3 support, and we only escalate to L4, L5 when needed, which is a very limited situation. This happens only when new features and products are released, such as CoPilot, which we have not experienced before. Generally, my team is self-sufficient.

Positive

Its deployment is seamless. We have on-premises and cloud deployments. The cloud provider is Azure.

We have seen a return on investment. There are more revenue generation opportunities for us and productivity. Those are the two key aspects, along with customer satisfaction.

We have data points and metrics to calculate our return on investment, as we continuously track our internal stats, especially on the support side. We have to report back from the reports point of view, so we have many internal stats around it.

My experience with the pricing, setup costs, and licensing of Microsoft Intune has been good. As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it.

We have been using Microsoft Intune for a long time. We are a Microsoft partner, so we will stick with them.

I would rate Microsoft Intune an eight out of ten.