Microsoft Intune Reviews

My main use case for Microsoft Intune is device management and policy enforcement and securing remote corporate endpoints across Windows and mobile devices.

I use Microsoft Intune daily to push security policies, deploy apps remotely, and manage employee laptops without needing physical access.

The biggest advantage for us has been centralized management, especially with hybrid and remote teams where manual device handling isn't practical anymore.

The best features Microsoft Intune offers include centralized device management, seamless Microsoft 365 integration, remote app deployment, and strong compliance policy controls.

I rely the most on the policy and compliance management because it lets us secure and standardize devices across the organization with minimal manual effort.

The automation capabilities of Microsoft Intune have also saved a lot of admin time, especially for device provisioning and routine policy updates.

Microsoft Intune has positively impacted our organization by improving our security posture and making device management much more efficient, especially for remote users and distributed teams.

Microsoft Intune could improve its reporting and troubleshooting tools since diagnosing policy sync and deployment issues can still feel a bit complicated at times.

Better customization, reporting dashboards, and more detailed error messages would make administration and troubleshooting much easier for IT teams.

I have been working in my current field for one year.

Overall Microsoft Intune has been stable in my experience for day-to-day endpoint management, although occasional sync delays and policy deployment inconsistencies do happen in large environments.

Microsoft Intune scales really in my experience, especially for managing large numbers of remote and hybrid devices across multiple locations, although performance can slow down a bit with large policy deployments.

Customer support for Microsoft Intune has been decent overall, but response times and issue resolution can vary depending on the complexity of the problem and support tier.

I previously used traditional on-premises endpoint management tools but switched to Microsoft Intune for better cloud-based management, remote support capabilities, and tighter Microsoft 365 integration.

I have reduced device setup time from a few hours to under 30 minutes and significantly cut down the number of manual support tickets related to compliance and software deployment.

I saw ROI fairly quickly through reduced manual device management work, faster onboarding, and fewer support tickets, which saved my IT team several hours each week.

The licensing can feel a bit expensive initially, but since Microsoft Intune is bundled well with Microsoft 365 plans, the overall value has been reasonable for the features I use.

I am only a customer and do not have any partner or reseller relationship with Microsoft.

I also evaluated VMware Workspace ONE and Jamf Pro before choosing Microsoft Intune, mainly because it fit better with my Microsoft ecosystem.

If you are already invested in the Microsoft ecosystem, Microsoft Intune is definitely worth considering, but plan your policies and device groups carefully early on to avoid management complexity later. Microsoft Intune has been a solid platform for modern endpoint management, especially for organizations supporting remote or hybrid work environments. I would rate this product an 8 out of 10.

We primarily use Microsoft Intune for managing Windows devices, and we also work with Linux devices, though not with Mac. It's a significant help for Windows management, with excellent policies and report fetching systems compared to Jamf. 

Microsoft Intune brings all our endpoint and security management tools into one place. It acts as a comprehensive solution where we can manage numerous devices and configuration profiles, and block specific URLs, among many other capabilities. 

We use the Enterprise Application Management features. The automatic updating in Microsoft Intune is excellent. When a user comes up with an application package to update and deploy, we have to go through the UAT process, which can be hectic. However, the automatic updates are really helpful and decrease our workload.

Copilot is particularly useful as it helps analyze error logs and can even assist with writing emails, saving considerable time.

My favorite feature of Microsoft Intune is the device find and device applications options, where we can see which applications are installed on devices with accurate version information. This helps us troubleshoot systems effectively. 

I also appreciate the report system that allows us to fetch clear reports. Previously, we used Workspace ONE, but its reports weren't as reliable as Microsoft Intune's. 

The user interface of Microsoft Intune is good, though new members sometimes find it challenging to navigate due to the numerous options within categories such as devices, applications, Windows 365, enrollment, and configuration. 

Microsoft Intune could be improved by adding short video tutorials or direct links to Microsoft articles in the information button. Currently, the descriptions in the information button aren't always clear about what certain options do. Having these additional resources would be particularly helpful for new users, eliminating the need to search extensively for information.

I have been using Microsoft Intune for about two years. I have hands-on experience with Microsoft Intune. 

I started using Microsoft Intune in May 2023, and it took me two to three months to fully understand its capabilities. After this learning period, I gained a clear understanding of what Microsoft Intune does compared to Workspace ONE and Jamf. While every MDM tool has its own features, Microsoft Intune serves as a comprehensive solution.

We have contacted technical support for various issues. They demonstrate extensive knowledge and consistently resolve our problems.

Positive

We previously used Workspace ONE, but its reports were not as reliable as those from Microsoft Intune.

While I don't know much about securing hybrid work and protecting data on bring-your-own devices, it is secure. Microsoft Intune has endpoint security options and all the necessary features. However, organizations are using different options for security purposes. Some use Defender as well, so I haven't seen much about that. We use the Endpoint Privilege Management.

I would rate Microsoft Intune an eight out of ten. 

We use Microsoft Intune to manage all devices, including Windows devices, Android, and iOS. We have fully managed Android devices or dedicated Android devices, and RealWear glasses. 

Everything that we used to do with Microsoft System Center as an on-premise solution, we migrated to a cloud solution with Microsoft Intune. We are using Autopilot for device management, and for iOS, we use the ABM to include our devices in Microsoft Intune. We are using Microsoft Intune as our standard solution for managing devices.

We utilize Microsoft Copilot in Microsoft Intune and use autopilot to provide user flexibility in device provisioning without requiring IT team involvement. Users can install needed applications from the Company Portal independently. Our machine distributors perform pre-provisioning at the factory, which expedites the process for users.

Microsoft Intune effectively secures hybrid work environments. For data protection, we implement BitLocker.

Microsoft Intune has impacted IT productivity in our organization. The physical team has mixed feelings because they traditionally handled device provisioning, and now fewer people are needed for this task. However, enabling users to perform tasks independently without IT team intervention has improved overall productivity.

Microsoft Intune saves us time, though I cannot provide exact metrics since I don't track this specifically. It is more efficient to have one solution rather than having security parts spread across three, four, or five solutions. 

The user experience with Microsoft Intune is excellent because we can manage users and maintain security and policies anywhere they are. If users have a problem, they can factory reset and start the provisioning again without needing to return to the office. This provides flexibility and improves the experience for users.

The reporting functionality of Microsoft Intune is limited compared to Microsoft System Center, which offers many more reporting options. We also encounter some information inaccuracies that require verification using PowerShell scripts and other tools. We maintain close communication with Microsoft through our support contract and consistently provide feedback to improve the solution.

I have used Microsoft Intune since the beginning of the pandemic in 2020. It has been five years.

We would rate Microsoft's support an eight out of ten.

Positive

While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation.

We migrated some devices from Soti MobiControl to Microsoft Intune. My manager has requested a comparison between these two tools. We currently use Microsoft Intune and plan to discontinue Soti Mobicontrol use, but we are conducting a final comparative analysis before making this transition.

Overall, I would rate Microsoft Intune as eight out of ten. While I greatly appreciate the solution, some information inconsistencies and issues still need to be addressed by Microsoft.

We separate users on mobile phones from users on other spaces. 

I really appreciate the features in Microsoft Intune, including the Intune Suite Cloud PKI. 

The main benefits that Microsoft Intune provides for me include data safety.

My main pain point for Microsoft Intune is the contact part. Not all Android or iOS applications have access to integration, for example, contacts. 

Another area I would want to improve in Microsoft Intune is the pricing. 

I have been working with Microsoft Intune for four to five months as a new user.

I would rate the stability of Microsoft Intune as fairly stable.

I have no issues with the scalability and ability to expand Microsoft Intune.

I have never contacted technical support from Microsoft.

Positive

We solely work within the Microsoft environment. 

The setup of Intune is easy; however, getting used to it is not.

We purchased the solution directly from Microsoft. I find the price for Microsoft Intune too high, which represents an area for improvement in Microsoft's pricing model.

We did not compare the solution to any other vendor.

We are using SharePoint as object storage, and for file storage, we are using Azure for verification and authentication services. I would not be able to tell you more about what we are using on the back side, however, Microsoft Intune is being used.

I personally am not working with the integration of Copilot with Microsoft Intune.

I can recommend Microsoft Intune for everyone, whether they are small, mid-size, or enterprise-level companies.

On a scale of one to ten, I would rate Microsoft Intune an eight.

Intune is suitable for everyone. It's good for companies of all sizes. I'd recommend Intune to other users.

Currently, we use Intune for endpoint security and deployments. We're migrating from SCCM to Intune cloud-first technology. We use it to deploy applications, CSPs, and conditional access.

Previously, we used on-prem SCCM to deploy applications we built manually. After migrating to Intune, we automated and streamlined the process of deploying applications with Autopilot. I can do more with my day. I can manage more applications and ensure that they're updated without monitoring and manually starting that process all over again.

My director used to say that we need to have cattle, not pets. You need to care for and manage pets, but you only need to feed cattle and put them out to pasture. Once you deploy it, you just let them out to pasture, and they update themselves. It's streamlined and so easy.

I've been exploring the Intune Suite, which includes Security Copilot and enterprise application management. EAM is a godsend. I can manage my third-party applications without having to worry about it. I

I set up a proof of concept for the advanced analytics. It was very streamlined. I like the information I got from it. For example, when we were troubleshooting an application, it told me possible scenarios and commonalities between group one and group two and what could be the issue. It is great in that aspect, but we decided ultimately we didn't want to go with it.

We're still learning how Copilot fits into our environment and setting up a POC for Security Copilot. We're trialing Copilot for a subset of users to get a baseline of how we're gonna be using it. I use it to manage my day, meetings, teams, and chats. It keeps me organized.

There are challenges with Intune, specifically in reporting. Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive. You can connect to Azure, monitoring, and the workbooks, but it's not streamlined. 

The user experience is still a little difficult. In the first version of Intune, everything is all over the place. It wasn't organized, and things weren't categorized. They changed the name in six months, and we had to relearn everything. 

I have used Microsoft solutions for about 15 years.

I am very impressed with the stability of Microsoft Intune. There hasn't been an instance where things just weren't working. While there may be service alerts or outages, it doesn't significantly impact our operations.

I rate Microsoft support five out of 10. Customer service is inconsistent. Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.

Neutral

We looked at Tanium and Recast for servers and management but ultimately chose to stay with Intune.

The initial setup was made easier with online resources. After setting up some basic components and connections, everything was interconnected seamlessly.

We used a consultant for further development after it was configured. CDW was used to help refine the setup.

There is a return on investment, particularly with the Enterprise Application Management and the efficient deployment features of Intune. It has given me more time in my workday.

Experience with pricing and licensing was challenging. Understanding Microsoft's licensing costs can require certification, making it difficult to know exactly what is needed versus what is available.

I would rate Intune seven out of 10. As much as I sing Intune's praises, I would like more improvements, especially in the reporting. We need to standardize how we use the solution. For example, just in October, we had the update rings completely fleshed out. Then, I went on vacation, and when I came back in October, it had completely changed with new names and new scenes. There are lots of strategic hoops to jump through, but it's a solid solution.

I use Microsoft Intune for all kinds of operating systems, including Mac, Windows, and Android. For these operating systems, I use compliance policies and deploy apps.

What I appreciate about Microsoft Intune is that it is easy for me to deploy software to an environment with 600 laptops. I can deploy the software and it installs directly on all 600 laptop devices. This is why I use Microsoft Intune, and I also use many Conditional Access policies. With these Conditional Access policies, I can determine if a device is compliant or not.

The portal of Microsoft Intune is slow for me, but otherwise I think it is an acceptable product.

What I would like to see improved in Microsoft Intune is that the portal runs slowly for me. If I have deployed software, I can only see it after 20 minutes, so the reporting is quite slow. Additionally, some of the portals take a considerable amount of time to load. For example, it is difficult to see the assignment overview because I have different configuration profiles and different policies, and I cannot see directly to which groups the profile is assigned. I have to click open manually and then I can see it is assigned to this group, but I cannot have a wide overview of policies that are assigned to the group.

I have been working with Microsoft Intune for about three to four years.

I have not experienced any downtime or performance issues with Microsoft Intune. There is no downtime.

Microsoft Intune is effective for small organizations and also great for large organizations, so it scales well.

We have not expanded our usage.

My experience with the customer service and technical support teams of Microsoft depends on the situation. Sometimes the service is good, and sometimes it is really bad.

Prior to adopting Microsoft Intune, I was not using another solution to address similar needs. We started directly with Microsoft Intune. I used Microsoft Deployment Toolkit before that, and before that all work was done manually. Then we transitioned to Microsoft Intune.

Regarding my experience with the deployment aspect of Microsoft Intune, I find it quite easy. I use Autopilot to deploy the devices. In the beginning, I had many issues with it, but now it seems much more stable, so I do not encounter issues with deploying new devices to Microsoft Intune.

I work with the Autopilot V1 model, not the V2 version, for Microsoft Intune.

I did not consider any other options or solutions available in the market before selecting Microsoft Intune. I chose it because it was included in the licensing. I tried Jamf before for macOS, but now it is also included in Microsoft Intune, so I only use Microsoft Intune.

I do not use Microsoft Intune Suite's Cloud PKI yet.

I am using Copilot for Microsoft 365, but not Copilot Studio or Copilot for Microsoft Intune.

Given my extensive experience with Microsoft Intune, my advice for other organizations considering it is to use the new filters in Microsoft Intune. Instead of dynamic groups, it is better to use these filters because they are faster. I would rate this product 9 out of 10.

I mostly use Microsoft Intune for device management and application deployment.

From my perspective, I appreciate the scalability in Microsoft Intune and the portal management, which is extremely intuitive and very simple to use.

Regarding the user experience of Microsoft Intune, I do not have any negative feedback. Users take the solution very well.

If you ask me about improvements, I would like to see some additional features in Microsoft Intune in the future.

Nothing is perfect, so there is room for improvement in every product. I would like to see more customization in Microsoft Intune or some features such as more connectors.

Apart from the full management agreement, I do not think there are any other aspects that can be improved in Microsoft Intune.

I have been using Microsoft Intune for about two years.

I assess the stability and reliability of Microsoft Intune positively.

Regarding the scalability part, Microsoft Intune is very scalable.

The process of scaling up and scaling out was smooth and easy.

I have some knowledge about the customer service and technical support teams.

Regarding my experience apart from Microsoft Intune, I have worked with other mobility management solutions, but I did not consider any other options in the market before selecting Microsoft Intune.

The experience with the deployment of Microsoft Intune is very easy for me because I have worked with Microsoft solutions for five years. The portal management is very intuitive and not difficult.

I use only Microsoft Intune and do not use Copilot at the moment.

I purchased Microsoft Intune through a local partner.

Enterprise Application Management has changed my abilities significantly when it comes to app discovery, deployment, and automatic updating.

I do not know much about the pricing, setup cost, or licensing part of Microsoft Intune. I am using the Enterprise Application Management features of Microsoft Intune.

I would advise organizations considering Microsoft Intune to ensure they understand their needs. Other companies should consider their specific requirements before choosing Microsoft Intune.

I have one remark about the application management for the Android version. Often, the Play Store opens and leaves the possibility to download to the user, which is not good. It is not the policy to create inside the configuration, and there is a problem with synchronization often for the Android version.

I gave this review a rating of 9.

From my previous experience and my current experience, I deploy Microsoft Intune for all the devices in the company. In my current company, Copilot is being used by all the users to do their work. I can also use automation tasks for Microsoft Intune. I combine the use of Microsoft Intune with Microsoft Purview, Sentinel, and Defender to maximize cybersecurity protection.

For the PKI, most of the products are now using the cloud. My daily task is managing and monitoring things on the Microsoft web page. We have not fully stopped using Sophos because some other office licenses will expire at the end of this year.

The most valuable features for Microsoft Intune are direct control over devices. I can set the policy for USB and data transferring for all company devices. This makes device management easier. It is user-friendly because most companies use Microsoft products, making the interface and features quite good, although the price is higher than other products.

It is much easier to deploy software updates and Windows updates globally because of the cloud base. Thus, I can manage from anywhere, making it quite convenient for me.

The areas that Microsoft Intune can upgrade include BYOD devices. I am currently facing issues with BYOD devices, receiving many alerts about software updates and corrupt files, although I have already whitelisted them. Microsoft Intune should update or upgrade their interface or system to reduce false positive alarms.

I have been working with Microsoft Intune for three to four years.

Initially, almost every day I would chat with technical support for the initial deployment to find solutions for problems, such as false positive alarms.

I give Microsoft Intune a seventy percent rating for scalability because it is much easier for me to manage the 500 or more devices in the company, deploying updates for software and Windows.

Almost every day during the initial deployment, I would chat with technical support for solutions.

They did not give me a suitable solution to solve the false positive alarms.

Negative

I used Sophos previously. We are still using both Sophos and Microsoft Intune since some other office licenses will expire at the end of this year. There are pros and cons between Sophos and Microsoft Intune, but my company chose Microsoft Intune because many users are familiar with Microsoft products.

The initial setup for Microsoft Intune is not so complicated, but the hardest part is creating and assigning policies and rules. We kept receiving false positive alarms during the deployment, requiring adjustments to create new rules for Microsoft Intune.

Both an internal team and vendor are involved because my company has offices in several other countries such as Cyprus, Jordan, and Dubai.

We considered using Microsoft Azure but chose AWS instead because of the price difference.

I already mentioned using Microsoft Purview, Entra ID, Sentinel, and Defender for maximizing cybersecurity with Microsoft Intune. My overall review rating for Microsoft Intune is seven out of ten.