Microsoft Intune Reviews

My Microsoft Intune use case does not involve custom packaging or PKI. I have deployed Microsoft Intune cloud for all of our endpoints, which includes laptops as well as our corporate-issued cell phones.

It's great for device management. Using hte Micorosoft Defender suite using some Intune features allows us to deploy those security tools a lot quicker than we would otherwise. Without Intune, you'd be running from machine to machine, or you could be issuing individual policies. You may have to create a task sequence in SCCM. All those things delay where our clients wanna get to, which is a safer, happier future, and Intune allows them to get there a little bit quicker.

Time to live - how fast can we move a client from a higher-risk state to a lower one, and how can InTune facilitate that. It's a great roadmap for deploying policies. 

We're able to deploy security policies through it, it's essential towards our hardening, not just internally as a company, but for our clients.

Using Copilot in Microsoft Intune allows me to quickly search for devices that are most out of date that have a security feature about to expire or need patching to prevent their OS from becoming stale. It allows me to search for unwanted apps that might be installed. I can do that naturally in the user interface, but having that chatbot in the top right, especially if I'm not in Intune every day, is really helpful. If I'm using Intune every day, I know where to go, but for that first time, Copilot is beneficial. When I need it to compute anything for me, Copilot is there.

I have been playing around with the analytics features of Microsoft Intune. I mainly use Microsoft Intune analytics for taking that data that exists and bringing it into Power BI dashboards to make it visible to our clients, showing them all the operating systems in their environment and where the latest patches are, and then from there creating plans. The insights, even though we're talking about charts and graphs, are super valuable to customers who might not otherwise know what's in their ecosystem or the current state of things within their ecosystem.

It allows you to also search for unwanted apps that might be installed. Now you can go do that naturally in the user interface. Having that little chat bot in the top right, especially if you're not in Intune every day, is really helpful. Obviously, if you're using Intune every day, you know where to go. However, for that first time, Copilot helps. And then if you needed to actually compute anything for you, obviously, Copilot helps as well.

We've used the advanced endpoint analytics to take existing data and bring it into our BI dashboards and from there, create plans. The insights are super valuable to customers who might otherwise know what's within their ecosystem.

Not having to reimage machines every summer is a huge, huge task that's gone. Limiting trips to a physical help desk has been saving us a lot of time.

Enrollment into the Microsoft Intune service can still get easier, especially for legacy-managed systems, such as how we get it from a GPO or an SCCM configuration into Intune. A lot has been done, but there can always be more. Regarding third-party migrations from other MDM solutions, customers want to get into Intune because they own it already as part of their Microsoft Suite, so helping with that crosswalk would be desperately needed and would make it faster for customer adoption, leading to greater satisfaction.

There was a steep learning curve when I did it; however, they've fixed a lot of the bugginess. It just works now. It's nice. 

I started using Microsoft Intune back in 2016. I was there for multiple generations of it where it started, and then watching it really take off in 2018, 2019, to it now being the de facto device management platform in the industry.

I assess Microsoft Intune's performance or reliability as being about 99.9% uptime.

I find Microsoft Intune to be unlimited in scalability. I'm not worried about it and I think the same applies for our customers too; I don't think they are worried either. Intune can handle a lot.

Customer service and technical support for Microsoft Intune are very good. As a partner, I'm treated well. I already know the product, so the questions I ask tend to be more precise. I could see if someone is completely new, they would have to learn the questions to ask. For me, I have no issue. When something arises, I get a pretty good answer.

I have considered and used some CrowdStrike security tools that we had on phones to try to do some of that. Fortunately, that's all gone and it's all Defender and Intune managed devices now.

Intune is part of the Microsoft suite. So if you're using parts of the Microsoft suite, it makes sense to use all of it versus having to go to, like, another thing. Right? There are too many things within Microsoft. There are a million other things that when you start mixing up, like, I'm gonna get this from here and that from there. And it's really hard to ask people to be professionals at multiple different product suites.

We have the solution deployed to all of our devices. 

The biggest improvement in my endpoint management since implementing Microsoft Intune is not having to re-image machines every summer, which is a huge task that's gone, along with whatever my re-image cycle was, and then limiting trips to a physical help desk.

The pricing structure for Microsoft Intune is not complex. It's very simple because it comes with the Microsoft Suite whether it's E3 or E5, and it automatically includes Intune. I think there could be better documentation on what that actually means. We end up in many conversations about whether we are appropriately licensed for various features. I think the answer is always affirmative, but people want to confirm because they don't want to deploy things that they don't own for their own compliance.

We did not consider other options. 

I selected Microsoft Intune over other endpoint management products because it's part of the Microsoft Suite. If I'm using parts of the Microsoft Suite, it makes sense to use all of it versus having to use another solution. There are too many things within Microsoft; there are many other things when I start mixing up getting different components from different places, and it's really hard to ask people to be professionals at multiple different product suites.

I rate Microsoft Intune a nine out of ten, noting they could improve their Linux and open-source Android support.

I have been using Microsoft Intune for the last three years in my infrastructure. I use Microsoft Intune to manage all my devices via a single dashboard on the basis of groups.

For device management, I use application management control to determine which apps can access corporate data, restrict third-party apps, and handle all related tasks. Security and compliance enforcement is done via Microsoft Intune only. For security rules, I implement password strength, MFA, and encryption policies.

Microsoft Intune is deployed in our public cloud, and I use Azure as the cloud provider.

The best features that Microsoft Intune offers in my experience are MDM, MAM, mobile application management, and automated policy deployment.

The core Microsoft Intune capability of MDM allows me to enroll and manage devices including Windows, iOS, Android, Mac, and Linux, which enables me to manage them securely and compliantly at scale. Additionally, the logs, compliance reporting, and reports have been invaluable.

Microsoft Intune has positively impacted my organization by providing many benefits. The headache of IT management has decreased, and it has provided stronger security with less friction. Much faster device setup and onboarding has helped me in various ways.

Customer support can be improved and simpler policy management can be implemented. All the features I have mentioned are great and helped me rate the solution highly, but there are areas for improvement. For example, troubleshooting could be made easier, and simpler policy management can be achieved.

I have been working with this solution for more than four years.

Microsoft Intune is stable.

Microsoft Intune is highly scalable, and scalability is one of the strongest advantages.

Customer support is good, but it can be improved.

I was not using any different solutions before Microsoft Intune, as I was directed to upgrade to Microsoft Intune without evaluating alternatives.

Before using Microsoft Intune, device onboarding and setup usually took hours or a full day. Now via Microsoft Intune, I can complete this process in minutes.

I am partnered with Microsoft for implementation.

Microsoft Intune has provided me ROI on both money and time saved. Additionally, fewer IT personnel are required now.

I have not evaluated any other options before choosing Microsoft Intune.

I strongly advise others to use Microsoft Intune for managing company assets and security posture. I would rate this solution a 9 out of 10.

We are using Microsoft Intune to check device compliance issues, enrolling, patching policies, and deploying applications in end-user devices. We check device status in our Microsoft Intune portal. 

We are using managed policies through Microsoft Intune. We deploy applications through Microsoft Intune. We deploy Windows versions and patches through Microsoft Intune.

Microsoft Intune helps to maintain compliance, deploy applications in end-user devices, and patch Windows updates.

We are protecting our environment by implementing security policies through Microsoft Intune. We can create policies and manage them. We can block access in our users' profiles so they cannot access anything apart from the company site. We have also blocked sites. They cannot install any third-party applications. We have blocked that to secure the user's profile and the system.

The most important feature of Microsoft Intune is that you can patch or allow access to the end-user profile without opening the Active Directory in the jump server. You can access Microsoft Intune in a browser portal and access all functions. You can check all the details of the user's profile and system details. You can find out why a device is under non-compliance, check it, and find the root causes. You can also enroll devices at your own end. 

We can do any updates in Windows through Microsoft Intune. However, due to access limitations, we are unable to deploy certain security features on end-user devices. 

I have been using Microsoft Intune for the last one year.

It is stable. I would rate it an eight out of ten for stability.

It is scalable. I would rate it an eight out of ten for scalability.

We have a lot of clients with 800 to 900 users in multiple countries.

I would rate their support a seven out of ten.

Positive

The initial setup is easy.

Microsoft Intune does not require any maintenance from our end.

It is very safe. All companies are moving to the cloud, and Microsoft Intune has approximately 30% to 40% market share.

Microsoft Intune is the best solution available. We can connect with any device and handle all queries, which sets it apart from other tools available in the market. Most companies are ensuring that Microsoft is their partner as it provides the best solutions. Microsoft Intune is the most growing tool in the market currently.

All MNCs prioritize the security of their products, tools, and users. Microsoft Intune helps maintain this security by deploying necessary patches and implementing policies effectively.

I would rate Microsoft Intune a nine out of ten.

My use case for Microsoft Intune involves working in the breaking fixed line.  I receive tickets when customers encounter errors or have doubts about the tool. I can explain the tool to clients, or I'll analyze the error. For example, if someone tries to use BitLocker but their device doesn't encrypt, I start my analysis of the policy the client created and try to fix the error.

The best features of Microsoft Intune are Windows Update rings. This is superior because you can schedule updates for quality, security, or OS system updates. It is beneficial because we can schedule work hours or after work hours to implement the updates. It helps me better understand client issues and increase my response time to deliver solutions to problems.

The areas that have room for improvement in Microsoft Intune include the Autopilot process. The ESP profile could be easier to use as many clients complain about it because if we don't deploy the ESP, the Autopilot doesn't work properly. These two configurations should be together when you create the Autopilot profile rather than separated.

Another tool that needs modifications is script deployments. When trying to deliver PowerShell scripts in the organization to apply wallpapers, it's very complicated to see if they return errors or how they show in the devices. Changing that would help significantly.

I have used Microsoft Intune for a year and three months. I have been working for three years in the Microsoft line support. Before Microsoft Intune, I was the Exchange engineer from the support line too.

I have experienced downtime, bugs, and glitches. I rate it a seven because when we have bugs or instability in Microsoft Intune, we need to wait for the backend from Microsoft Intune to resolve issues and we can't deliver solutions to clients because we need to wait for action plans and related processes.

In my organization, I am the only one who works with Microsoft Intune. When I need to use my environment to test, I create approximately 20 users and start to deploy. In my role, I receive tickets from organizations that have thousands of devices requiring issue resolution in Microsoft Intune.

From one to ten, I would rate the technical support at a 10.

I cannot compare Microsoft Intune with other solutions or vendors on the market because the only time I saw Microsoft Intune work with another solution was when I received a ticket about Mac OS where the organization used MDM Jamf to manage devices and started using Microsoft Intune. They tried to migrate to Microsoft Intune. This is the only collaboration I have seen between Jamf and Microsoft Intune.

Microsoft Intune saves eight hours per day. During my work hours, I use my time to study and run tests on configurations I'm curious about and try them out in my environment.

The pricing for Microsoft Intune is very reasonable because organizations can pay without complaints. Microsoft Intune isn't sold standalone only. Organizations can buy Microsoft 365 Business Premium, which includes Microsoft Intune with the license. It's a reasonable price to use Microsoft Intune.

I recommend Microsoft Intune to other users because it's a great tool to manage the environment. You can use it on one machine to deliver it to others. When you enroll these devices, the IT professional's life becomes easier to manage these machines because we can do everything remotely. I would rate Microsoft Intune overall as a nine out of ten.

I used troubleshooting steps while working on enrollment, deployment, and policy configuration regarding Microsoft Intune.

The best features of Microsoft Intune include continuous implementation of new capabilities each year, covering almost everything. They recently added Linux operating system enrollment. Multiple options have been streamlined. Previously, configurations were split between Endpoint Security and configuration settings. Microsoft Intune has now merged these into unified configuration settings.

Microsoft Intune continues to implement numerous improvements. It effectively secures data and manages organizational devices.

Based on my experience with Microsoft Intune, most features are already implemented. However, Autopilot enrollment is not available for Mac devices yet, which would be a great addition if implemented.

Instead of using Win32 apps, having direct application support for MSI store and LOB apps would be beneficial. Currently, converting applications to Win32 format adds an extra layer of complexity. When problems occur with Win32 applications, it requires involvement from the application team. Having direct application support would simplify the deployment process.

I have used Microsoft Intune for almost three years.

We experienced downtime, but it originated from organizational issues rather than the cloud infrastructure of Microsoft Intune.

Microsoft Intune scales effectively with the growing needs of the organization.

The support is excellent for Indian organizations, with multiple levels of support teams. For critical cases, Microsoft engineers become directly involved to assist customers. In my previous role at Concentrix, we had two to three sessions weekly with the Microsoft team.

We had separate sessions for Windows, Android, Mac OS, application deployment, and enrollment. These sessions allowed us to discuss challenging cases and review logs with Microsoft engineers for solutions. When needed, direct engineer support from Microsoft was available.

I did not consider any other solutions before selecting Microsoft Intune.

With nine years of experience in technical terms and Microsoft products, I have compared Microsoft Intune with other MDM solutions such as Jamf, which is also good. SCCM is reportedly being discontinued. Microsoft Intune has high demand in the market, with many organizations purchasing this plan.

I recently joined Capgemini in a project role, transitioning from a support role. Microsoft Intune is a delivery mechanism for applications and configurations. In my technical support role, I handled app protection policy cases and Autopilot cases, troubleshooting various issues based on error messages.

On a scale of 1-10, I rate Microsoft Intune an 8 out of 10.

My main use case for Microsoft Intune is device management and policy enforcement and securing remote corporate endpoints across Windows and mobile devices.

I use Microsoft Intune daily to push security policies, deploy apps remotely, and manage employee laptops without needing physical access.

The biggest advantage for us has been centralized management, especially with hybrid and remote teams where manual device handling isn't practical anymore.

The best features Microsoft Intune offers include centralized device management, seamless Microsoft 365 integration, remote app deployment, and strong compliance policy controls.

I rely the most on the policy and compliance management because it lets us secure and standardize devices across the organization with minimal manual effort.

The automation capabilities of Microsoft Intune have also saved a lot of admin time, especially for device provisioning and routine policy updates.

Microsoft Intune has positively impacted our organization by improving our security posture and making device management much more efficient, especially for remote users and distributed teams.

Microsoft Intune could improve its reporting and troubleshooting tools since diagnosing policy sync and deployment issues can still feel a bit complicated at times.

Better customization, reporting dashboards, and more detailed error messages would make administration and troubleshooting much easier for IT teams.

I have been working in my current field for one year.

Overall Microsoft Intune has been stable in my experience for day-to-day endpoint management, although occasional sync delays and policy deployment inconsistencies do happen in large environments.

Microsoft Intune scales really in my experience, especially for managing large numbers of remote and hybrid devices across multiple locations, although performance can slow down a bit with large policy deployments.

Customer support for Microsoft Intune has been decent overall, but response times and issue resolution can vary depending on the complexity of the problem and support tier.

I previously used traditional on-premises endpoint management tools but switched to Microsoft Intune for better cloud-based management, remote support capabilities, and tighter Microsoft 365 integration.

I have reduced device setup time from a few hours to under 30 minutes and significantly cut down the number of manual support tickets related to compliance and software deployment.

I saw ROI fairly quickly through reduced manual device management work, faster onboarding, and fewer support tickets, which saved my IT team several hours each week.

The licensing can feel a bit expensive initially, but since Microsoft Intune is bundled well with Microsoft 365 plans, the overall value has been reasonable for the features I use.

I am only a customer and do not have any partner or reseller relationship with Microsoft.

I also evaluated VMware Workspace ONE and Jamf Pro before choosing Microsoft Intune, mainly because it fit better with my Microsoft ecosystem.

If you are already invested in the Microsoft ecosystem, Microsoft Intune is definitely worth considering, but plan your policies and device groups carefully early on to avoid management complexity later. Microsoft Intune has been a solid platform for modern endpoint management, especially for organizations supporting remote or hybrid work environments. I would rate this product an 8 out of 10.

We primarily use Microsoft Intune for managing Windows devices, and we also work with Linux devices, though not with Mac. It's a significant help for Windows management, with excellent policies and report fetching systems compared to Jamf. 

Microsoft Intune brings all our endpoint and security management tools into one place. It acts as a comprehensive solution where we can manage numerous devices and configuration profiles, and block specific URLs, among many other capabilities. 

We use the Enterprise Application Management features. The automatic updating in Microsoft Intune is excellent. When a user comes up with an application package to update and deploy, we have to go through the UAT process, which can be hectic. However, the automatic updates are really helpful and decrease our workload.

Copilot is particularly useful as it helps analyze error logs and can even assist with writing emails, saving considerable time.

My favorite feature of Microsoft Intune is the device find and device applications options, where we can see which applications are installed on devices with accurate version information. This helps us troubleshoot systems effectively. 

I also appreciate the report system that allows us to fetch clear reports. Previously, we used Workspace ONE, but its reports weren't as reliable as Microsoft Intune's. 

The user interface of Microsoft Intune is good, though new members sometimes find it challenging to navigate due to the numerous options within categories such as devices, applications, Windows 365, enrollment, and configuration. 

Microsoft Intune could be improved by adding short video tutorials or direct links to Microsoft articles in the information button. Currently, the descriptions in the information button aren't always clear about what certain options do. Having these additional resources would be particularly helpful for new users, eliminating the need to search extensively for information.

I have been using Microsoft Intune for about two years. I have hands-on experience with Microsoft Intune. 

I started using Microsoft Intune in May 2023, and it took me two to three months to fully understand its capabilities. After this learning period, I gained a clear understanding of what Microsoft Intune does compared to Workspace ONE and Jamf. While every MDM tool has its own features, Microsoft Intune serves as a comprehensive solution.

We have contacted technical support for various issues. They demonstrate extensive knowledge and consistently resolve our problems.

Positive

We previously used Workspace ONE, but its reports were not as reliable as those from Microsoft Intune.

While I don't know much about securing hybrid work and protecting data on bring-your-own devices, it is secure. Microsoft Intune has endpoint security options and all the necessary features. However, organizations are using different options for security purposes. Some use Defender as well, so I haven't seen much about that. We use the Endpoint Privilege Management.

I would rate Microsoft Intune an eight out of ten. 

We use Microsoft Intune to manage all devices, including Windows devices, Android, and iOS. We have fully managed Android devices or dedicated Android devices, and RealWear glasses. 

Everything that we used to do with Microsoft System Center as an on-premise solution, we migrated to a cloud solution with Microsoft Intune. We are using Autopilot for device management, and for iOS, we use the ABM to include our devices in Microsoft Intune. We are using Microsoft Intune as our standard solution for managing devices.

We utilize Microsoft Copilot in Microsoft Intune and use autopilot to provide user flexibility in device provisioning without requiring IT team involvement. Users can install needed applications from the Company Portal independently. Our machine distributors perform pre-provisioning at the factory, which expedites the process for users.

Microsoft Intune effectively secures hybrid work environments. For data protection, we implement BitLocker.

Microsoft Intune has impacted IT productivity in our organization. The physical team has mixed feelings because they traditionally handled device provisioning, and now fewer people are needed for this task. However, enabling users to perform tasks independently without IT team intervention has improved overall productivity.

Microsoft Intune saves us time, though I cannot provide exact metrics since I don't track this specifically. It is more efficient to have one solution rather than having security parts spread across three, four, or five solutions. 

The user experience with Microsoft Intune is excellent because we can manage users and maintain security and policies anywhere they are. If users have a problem, they can factory reset and start the provisioning again without needing to return to the office. This provides flexibility and improves the experience for users.

The reporting functionality of Microsoft Intune is limited compared to Microsoft System Center, which offers many more reporting options. We also encounter some information inaccuracies that require verification using PowerShell scripts and other tools. We maintain close communication with Microsoft through our support contract and consistently provide feedback to improve the solution.

I have used Microsoft Intune since the beginning of the pandemic in 2020. It has been five years.

We would rate Microsoft's support an eight out of ten.

Positive

While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation.

We migrated some devices from Soti MobiControl to Microsoft Intune. My manager has requested a comparison between these two tools. We currently use Microsoft Intune and plan to discontinue Soti Mobicontrol use, but we are conducting a final comparative analysis before making this transition.

Overall, I would rate Microsoft Intune as eight out of ten. While I greatly appreciate the solution, some information inconsistencies and issues still need to be addressed by Microsoft.