Microsoft Intune Reviews

My main use case for Microsoft Intune is to secure, manage, and monitor all the endpoint devices from a central platform. I use Microsoft Intune to secure and manage endpoint devices by enrolling a new laptop automatically when a user signs in with corporate credentials, providing security settings and applications without any manual intervention for the IT team.

Microsoft Intune has positively impacted my organization in many ways, enabling us to perform remote actions and have device lifecycle control, such as remote wipe, reset device, and lock the device, along with role-based access control.

These positive impacts translate into real results for my team by saving a good amount of time. With Microsoft Intune, we set up the device within 20 to 30 minutes, reducing the provisioning time by 70 to 80%, and it has also reduced the IT workload by 40 to 60%.

The best features Microsoft Intune offers include centralized device management and automating provisioning, which is really helpful with this device.

Out of centralized device management and automated provisioning, I find centralized device management most valuable because it gives us good visibility from a single place, allowing me to see all the devices, whether their compliance is okay or not, and their security posture from a single console for real-time control and response.

I have not seen any kind of challenge with Microsoft Intune; it is working well and providing deep, built-in visibility that improves troubleshooting steps, though I believe detailed customized reporting can be improved.

I have been using Microsoft Intune for more than three years.

Microsoft Intune is stable.

Scalability with Microsoft Intune is good, handling the growth of the organization over time.

The customer support for Microsoft Intune is good in their technical aspects and provides great support to our IT teams.

From the start, we have been using Microsoft Intune and did not switch from a different solution.

Microsoft Intune is deployed in my organization through the public cloud.

We have seen a return on investment with Microsoft Intune, including time-saving and money-saving outcomes.

We have not gone for evaluation of other options before choosing Microsoft Intune.

My advice for others considering Microsoft Intune is to deploy it as it will really help build a foundation for their identity first, aligning Microsoft Intune with their identity setup by starting with a pilot phase and keeping policies simple during the initial design. Microsoft Intune is deployed in my organization through the public cloud, and we do use Azure as our cloud provider. I would rate this solution an 8 out of 10.

Microsoft Intune is used for technical support. We handle client cases and help in the resolution of cases from post-commercial support. We have not yet moved to premium cases, but we provide technical support for any issues with Microsoft Intune.

Microsoft Intune has broad capabilities, particularly with mobile device management. The management features are excellent, especially the ability to push configuration policies to all devices across the company and manage them effectively. The configuration capabilities are strong, and the compliance features are also really good.

The application management is a valuable feature because it makes the process easier by centralizing applications in one place, which contains most of the things needed when configuring or deploying applications. This is a really good feature to use in Microsoft Intune.

The admin portal for Microsoft Intune is not yet on the same level as other Microsoft 365 admin portals when comparing the interface and user-friendliness. The admin portal is something that still needs improvement, though I believe it will be updated in the future.

The admin portal has not yet been updated to the level of other admin portals such as Entra, Microsoft 365 admin portal, and compliance portals. It is usable and can be used, but it is not as user-friendly as those other admin portals when compared side by side.

I have been working with Microsoft Intune for about two months, starting in December, and I am now in my third month as the product ready trainer for Microsoft Intune here in Rwanda. It has not been that long, but because it is a new technology we are supporting, the experience has been valuable.

During the time I have been using Microsoft Intune, there have not been many issues. There have been no service incidents, no total shutdowns, and no lagging that I have observed. However, because we interact with customers and support them with Microsoft Intune cases, there have been some complaints from customers. Sometimes there is lagging, policies are not being pushed, or the eight hours of synchronization have passed without anything happening. For myself personally, I have not had any lags or downtime with Microsoft Intune as a product.

Microsoft Intune is really scalable because it is broad and has many things and dedicators for various functions. The scalability is really good.

There is a partnership since we support Microsoft cases. We deal with technical support for Microsoft coming from Microsoft Intune to other lines of business, so there is a partnership in place.

Positive

I have only used Microsoft Intune.

The initial setup is easy. It took me around thirty minutes, and the whole process was seamless because following the steps was straightforward. I would not classify it as difficult—it was easy.

It is better to implement with a team due to the different efforts involved, but a single person can also complete the deployment. However, it is preferable to have a team.

Microsoft Intune provides a good return on investment.

The prices are good. The licenses are good, and since Microsoft Intune is mostly embedded in other licenses such as E5s, the pricing is customer-friendly. I cannot compare it to other licenses, but I think the pricing is really good.

There are alternate solutions, but not many. When talking about certificate handling, we do set up or support customers with certifications, but mostly this is done by a different support team, the on-premises team. I have not interacted very well with Cloud PKI because it is dealt with by a different team, mostly the security and compliance team. I do not have much experience with it, but I have interacted with it here and there.

I have been a product ready trainer for Microsoft Intune for two months, but in the field of Microsoft technical support, I have been doing this for two years.

I have seen the CoPilot feature in Microsoft Intune, but I have not interacted with it much because the licensing we are using at the moment does not provide access to CoPilot. We do not have that access, and because it is also a feature in preview, we have not really interacted much with CoPilot in Microsoft Intune. However, I have interacted with CoPilot in other admin centers, and it is good.

We use the feature, and it has been beneficial.

With Microsoft Intune, you must always check the policies to ensure they are interacting with the devices. You must keep checking the compliance of the devices and the health of the devices. This is something you keep checking regularly, so you must always be looking after these things in Microsoft Intune. It really does require ongoing maintenance.

Organizations can implement Microsoft Intune successfully. My review rating for Microsoft Intune is seven point five.

In my career, I have used Microsoft Intune for about four or five months during my internship at my previous company, which is a global organization where I learned about Microsoft Intune and Entra Admin. I was using the cloud-based system all of the time. I am knowledgeable about many aspects and can manage requirements as needed, including device management and application management. I can handle whatever part of the premises needs to be taken care of.

What I appreciate most about Microsoft Intune is that we can manage multiple devices simultaneously in a single frame of time. I can manage everything remotely from anywhere. There are policies I can implement for compliance on several things, such as for sales teams, finance management teams, or tech teams. I can focus on the segment where I'm implementing policies or accessibility and manage it very quickly. Microsoft Intune brings all our endpoint and security management tools into one place, and we can minimize the endpoint and security management aspects. The security doesn't need further development as it already has multi-factor authentication options. If we want to add another option, we can mail a QR code; if the organization has that QR code, any employee can access it similar to multi-factor authentication. By using Microsoft Intune, we can protect our system through security checks, allowing us to define which party can access our system from remote locations. There are various applications being utilized for remote functions, and with our firewall in place, we don't need to worry about security.

The downside of Microsoft Intune is that in a fast-moving world, most people are using AWS or Azure. Specifically, cloud-based technologies nowadays manage this stuff automatically after deployments, particularly for application purposes. For application and device management, I suggest combining them in a mode where managing both things could have shortcuts throughout the system. For instance, when applying anything to a tech team, it should automatically apply to their applications on phones as well. There should be a system already designed, and as a developer, I believe I can design that type of framework.

I have used Microsoft Intune for about four or five months.

I have faced stability issues with Microsoft Intune plenty of times, but I think it's part of the process. It functions adequately sometimes; nothing is 100% perfect.

The scalability of Microsoft Intune is quite good; it won't affect the work environment or struggle with multiple PCs. For large-scale use, there might be timing issues during installations or setups, which requires more time.

I have contacted technical support many times, and they respond quite accessibly, making it easy to reach out to them.

It takes around 45 minutes to set it up for me.

Microsoft Intune doesn't require any maintenance; the only cost involved is paying for the package on a yearly or monthly basis.

I haven't tried using any alternatives to Microsoft Intune. There is a system with Google that has its endpoint system, but I haven't used it. Most people around me are using Microsoft.

On a scale of one to ten, I would give Microsoft Intune a rating of eight out of ten.

We use Microsoft Intune to manage mobile phone devices and laptops to ensure they are synchronized with the company. They are not used for tracking or third-party software, and they comply with company regulations. If devices get tampered with, lost, or stolen, we can track them. The devices are registered to our systems, so if anyone forgets their user IDs or passwords, we can resolve that using the authenticator. We use the Cloud PKI, which is straightforward and easy to learn. Everything is documented, and a self-starter can learn it. It is not highly technical. It requires being comfortable with Microsoft Windows knowledge and knowing how to use a desktop and commands. Someone with basic knowledge can pick it up easily.

We use the Copilot integration in Microsoft Intune which helps protect our environment. We are using the Enterprise Application Management features of Microsoft Intune. These features have improved our abilities in app discovery, deployment, and automatic updating. The Advanced Endpoint Analytics in Microsoft Intune has improved and helps us proactively detect and remediate anomalies in endpoints.

Everything about Microsoft Intune is something that I value the most. It is something that I use for employees, whether for new starters or anyone who makes a request. It is a requirement and a need, and it works great. So far, there have not been any issues. It performs very well.

The documentation and authentication could be improved. Sometimes, there can be issues where you have to restart multiple times. There have been instances where enrolling devices should take 10 minutes but ends up taking an hour due to various issues. Performance is something that needs to be worked on.

I have been using Microsoft Intune for around a year in my career, not necessarily in this job, but overall.

Sometimes there has been instability such as crashing and downtime. This happens as part of business operations.

The scalability of Microsoft Intune can be good at times and off at others, so it falls somewhere in between.

I have not had to contact their support.

Neutral

My initial introduction to Microsoft Intune was straightforward because everything was written and documented, so it was simply a matter of following their instructions.

We have used an application called Pyrus as an alternative. That is software our company purchased, and it actually helps.

I followed the documentation from my colleagues and have used some documentation from Microsoft. The Microsoft documentation is adequate. I do not know the pricing of Microsoft Intune, as that is not something I manage. When I joined my current company, Microsoft Intune was already in place, so my role was to enroll new devices and distribute them to new people.

On a scale of 1-10, I rate Microsoft Intune a 7.

I have been using Microsoft Intune for around a year now. I have worked on Microsoft Intune on a few cases mainly for device management and policy setup. Recently I used Microsoft Intune to push security policies and apps to company devices and make sure everything stays compliant.

I have also used it for remote troubleshooting and resetting devices and to enforce compliance policies such as password rules and device encryption.

I think the best features are its very easy device management, strong security policies, and the ability to manage everything remotely from one place.

Device management is easy because I can control and monitor all devices from one dashboard and the security policies stand out since they help enforce things such as passwords, encryption, and compliance automatically.

App management is really useful. I can easily deploy and update apps remotely, and it integrates well with other Microsoft services which makes everything smoother.

It has improved security and made device management much easier. Plus, it saves a lot of time since most things can be handled remotely.

I think it could be improved by making the interface a bit more user-friendly and simplifying some policy configurations as they can feel a bit complex at times.

Reporting could be more detailed and easier to understand and sometimes troubleshooting or support takes time. That part could be improved as well.

I am working in my current field for three years or more.

Microsoft Intune is generally stable and reliable for day-to-day use but sometimes you might see delays or minor issues since it is cloud-based.

Microsoft Intune is highly scalable. You can manage thousands of devices easily and since it is cloud-based, it can grow with the organization without major changes.

Customer support is decent overall, but not perfect. Most issues get resolved but sometimes response time can be a bit slow or require multiple follow-ups.

Earlier we were using basic manual setup and some on-premises tools, but we switched to Microsoft Intune for better cloud management, security, and easier remote access.

We have definitely seen a good return on investment. Roughly, it has saved a good amount of time in device setup and support, reducing manual effort by around forty to fifty percent and also fewer on-site interventions since most issues are handled remotely.

Overall pricing was pretty reasonable. It is usually bundled with Microsoft 365. We did not have much separate setup cost and licensing is per user which makes it easy to scale as needed.

We looked at a few options such as VMware Workspace ONE and MobileIron, but Microsoft Intune fit better since we were already using Microsoft services.

I would say plan your policies properly from the start and take time to understand them. Overall, Microsoft Intune is a solid and reliable solution for device management, especially if you are already in the Microsoft ecosystem. It really helps in simplifying security and remote management. I give this product a review rating of eight out of ten.

We deploy Microsoft Intune for clients and give them support for 

The main use cases for Microsoft Intune among our customers currently include migrating a client that was initially with Dell; they were using a Citrix solution along with other solutions. We migrated all the infrastructure on Azure, and they have almost 400 to 500 users. We have registered users' laptops and desktops with Microsoft Intune. I integrated them with Entra ID and Active Directory authentication. We are providing them support with managing all the devices, including their laptops, mobiles, and PCs with Microsoft Intune, along with all the policies and other configurations.

The most useful features of Microsoft Intune for our customers include centralized management; administrators can access all device reports, which devices are expiring MFA, which are not using MFA, device details, and other important information. All details about users and devices can be accessed through a centralized portal and dashboard. That is the main feature.

Regarding user experience, Microsoft Intune is very user-friendly. We need to register the device with Microsoft Intune through the Company Portal. When it's registered with the email, it comes to the management console on Microsoft Intune. We can manage all the devices from the portal, and users are very satisfied with no issues. They only require assistance with daily routine tasks, but otherwise, everything runs smoothly.

It’s already a strong application and management tool, and the team is continuously improving it. Everything is progressing smoothly, and our policy allows for certain configurations to be made easily.

There could be some improvements regarding additional features and integrations in Microsoft Intune. Microsoft Intune works with Entra ID. If there is an option for a client with 100 PCs or laptops that are not on the Entra ID domain, it would be good. It should work without a domain. Microsoft Intune works with the Entra ID domain, with the domain ID, with the email ID. There could be some kind of feature that supports a workgroup environment or a separate environment without the Entra ID.

I've been working with Microsoft Intune for five years.

Our customers have not faced any issues with the stability of Microsoft Intune; it's very stable. When they change devices such as laptops and mobiles, we need to register again and remove from the portal, their MFA, and other configurations. Otherwise, it is fine with no significant issues. It's very reliable and scalable.

In terms of scalability, Microsoft Intune performs exceptionally well. This solution is scalable. 

As technical professionals, we rarely need support. We handle issues ourselves, but whenever there's a need, we raise a ticket with Microsoft to get issues resolved and convey solutions to the client. If we have solved the issue through the Microsoft portal, we raise a ticket and provide the input from Microsoft to the client regarding what the issue was.

Positive

Our customers evaluated other tools before working with Microsoft Intune, as they migrated from ManageEngine and other management devices to Microsoft Intune. They saw advantages that led them to choose Microsoft Intune and Entra ID, so they migrated all the infrastructure and found it better than other management tools.

For tech-savvy individuals, the process is straightforward. You simply need someone with technical expertise to handle the portal, making device registration easy. There’s nothing complicated about it. 

Microsoft Intune is not too expensive; it is bearable for the clients and fits in their budget.

I would recommend Microsoft Intune to others. It is a very good and scalable solution. Every person, client, or company that has infrastructure with more than 100 or 200 devices will find it very easy to manage all their devices, mobiles, laptops, PCs, and network devices from the same dashboard and panel. All the information in the portal and dashboard makes it good for them.

I would rate Microsoft Intune a nine out of ten.

Microsoft Intune serves as our primary solution for centralized endpoint management and device security. We use it to manage laptops, mobile devices, application deployments, compliance policies, and remote configuration across the organization while supporting secure remote work and access control.

A common example of using Microsoft Intune for device security or remote configuration involves remotely enforcing security policies on employee laptops and mobile devices. Our team uses it to automatically apply encryption, password policies, antivirus settings, and compliance checks. It made device management much easier for remote employees because devices could be configured and secured without requiring users to visit the office or IT team physically.

The best features of Microsoft Intune are centralized device management, remote configuration, compliance policy enforcement, application deployment, and integration with the Microsoft security ecosystem. It also stands out for supporting remote work through cloud-based management, allowing IT teams to secure, monitor, and manage devices from anywhere while maintaining consistent security policies across the organization.

The most valuable feature for our team in Microsoft Intune has been centralized device management. It allows us to remotely manage, configure, and secure all company devices from a single platform, which greatly simplifies day-to-day IT operations. We can reduce manual setup time, improve consistency in security policies, and make supporting remote employees much more efficient.

Microsoft Intune has positively impacted our organization by improving endpoint security, simplifying device management, and supporting a remote workforce and operations. It reduced the manual effort required for configuring and maintaining devices, improved compliance enforcement, and gave the IT team centralized visibility and control over company-managed endpoints.

Microsoft Intune could be improved with a more intuitive user interface, simpler policy configuration for complex environments, and faster troubleshooting tools. Reporting and analytics could also be more detailed and easier to customize, especially for large organizations managing diverse device environments.

I have been using Microsoft Intune for the last 1.5 years.

In my experience, Microsoft Intune has been very stable and reliable for day-to-day endpoint management. We have experienced minimal downtime, and policy deployment and device synchronization generally work consistently. Most issues we encountered were related to specific device configurations or integration settings rather than platform reliability itself.

Microsoft Intune scales very well as the organization grows. It can efficiently manage a large number of devices, users, and security policies from a centralized platform without significantly increasing administrative effort. Its cloud-based architecture and integration with enterprise Microsoft services makes it well-suited for expanding environments and remote workforce management.

The customer support for Microsoft Intune was good.

Our experience with pricing and licensing for Microsoft Intune was positive overall. Since it integrates well with the existing Microsoft enterprise licensing, the cost was manageable for our organization. The setup required some planning and configuration, but the centralized management and security capabilities provided good value compared to the manual effort it replaced.

We saw a strong return on investment with Microsoft Intune. It reduced the time spent on device provisioning, software deployment, and security policy management through automation and centralized control. We also saw faster onboarding for new devices, improved compliance management, and lower operational overhead for the IT team by reducing the need for manual device configuration and support.

Microsoft Intune is used as a cloud-based platform in a hybrid environment with both cloud-managed and on-premises integration systems.

Microsoft Azure along with Microsoft 365 services are used for identity, device management, and security integrations in the hybrid environment.

My experience with Microsoft Intune involves securing remote user devices across Windows and mobile platforms.

Microsoft Intune is used to enforce device compliance policies like disk encryption, antivirus status, and OS update requirements before users can access company resources such as Microsoft 365 and VPN services.

One significant advantage is how well Microsoft Intune supports remote and hybrid work since devices can be managed and provisioned securely without needing them connected directly to the corporate network.

The ability to manage devices without direct connection to the core has impacted my team's day-to-day operations by making Windows Autopilot device provisioning much faster because new systems can be configured automatically with the right apps, policies, and security settings without manual IT setup.

Centralized management also helps because compliance can be monitored, updates can be pushed, and devices can be troubleshot from a single console instead of managing each one separately.

The best features Microsoft Intune offers include the integration with the broader Microsoft security ecosystem, which is a significant advantage, especially when combining Microsoft Intune with Azure AD Defender and conditional access policies for centralized security management.

The conditional access policy feature in Microsoft Intune helps my organization day-to-day by improving endpoint visibility, simplifying remote device management, and helping standardize security policies across both corporate and remote devices. It also reduces the amount of manual setup work required for onboarding new systems.

With Windows Autopilot and automated policy deployment, new device setup that previously took hours of manual configuration can now be completed much faster with minimal IT involvement, especially for remote employees.

The reporting and troubleshooting experience with Microsoft Intune could be improved because clearer and more detailed error reporting for failed policies or applications installed would make administration much easier, especially when diagnosing policy sync or device compliance issues across large environments.

Application deployment troubleshooting can sometimes be inconsistent, and clearer error reporting for failed policies or applications installed would make administration much easier.

Microsoft Intune has been used for more than one year.

Microsoft Intune is stable in my experience because of its strong integration with Microsoft 365 Azure services.

Microsoft Intune scales very well for enterprise environments and handles a large number of users, devices, and hybrid deployments effectively. The cloud-based architecture makes it easier to expand device management without major infrastructure changes, and features like automated policy deployment and centralized management help significantly as the environment grows. Very large deployments may still require careful policy design and performance tuning, but overall scalability has been strong in our experience.

The customer support for Microsoft Intune is excellent, and the support team is very helpful.

A mix of traditional on-premises endpoint management tools and manual processes were previously used, but the transition to Microsoft Intune was made for better cloud-based management, remote device support, and tighter integration with the Microsoft ecosystem.

A good return on investment has been seen with Microsoft Intune mainly through reduced device provisioning time, lower manual support effort, and better centralized management for remote devices. Tasks like onboarding and policy deployment that previously required hands-on IT work are now mostly automated, which saves a significant amount of admin time each week. A Microsoft commissioned Forrester study also reported measurable operations saving and productivity improvement with Microsoft Intune deployments.

The experience with pricing, setup cost, and licensing for Microsoft Intune is reasonable if already invested in the Microsoft ecosystem, especially since Microsoft Intune is included with several Microsoft 365 and EMS plans. Setup was fairly smooth for standard deployments, but larger environments with complex policies and hybrid integrations required more planning and tuning. Licensing can also become a bit confusing once advanced Microsoft Intune Suite features and add-ons are added.

VMware Workspace ONE, JAMF, and MobileIron were evaluated before choosing Microsoft Intune.

I advise others looking into using Microsoft Intune to plan device policies, compliance rules, and application deployment strategy carefully before rollout because Microsoft Intune works best when management and security standards are standardized early on.

Overall, Microsoft Intune has been a strong platform for modern endpoint management, especially for organizations supporting hybrid work and cloud-first device management strategies. This review has been rated an 8 out of 10.