Microsoft Intune Reviews

We separate users on mobile phones from users on other spaces. 

I really appreciate the features in Microsoft Intune, including the Intune Suite Cloud PKI. 

The main benefits that Microsoft Intune provides for me include data safety.

My main pain point for Microsoft Intune is the contact part. Not all Android or iOS applications have access to integration, for example, contacts. 

Another area I would want to improve in Microsoft Intune is the pricing. 

I have been working with Microsoft Intune for four to five months as a new user.

I would rate the stability of Microsoft Intune as fairly stable.

I have no issues with the scalability and ability to expand Microsoft Intune.

I have never contacted technical support from Microsoft.

Positive

We solely work within the Microsoft environment. 

The setup of Intune is easy; however, getting used to it is not.

We purchased the solution directly from Microsoft. I find the price for Microsoft Intune too high, which represents an area for improvement in Microsoft's pricing model.

We did not compare the solution to any other vendor.

We are using SharePoint as object storage, and for file storage, we are using Azure for verification and authentication services. I would not be able to tell you more about what we are using on the back side, however, Microsoft Intune is being used.

I personally am not working with the integration of Copilot with Microsoft Intune.

I can recommend Microsoft Intune for everyone, whether they are small, mid-size, or enterprise-level companies.

On a scale of one to ten, I would rate Microsoft Intune an eight.

Intune is suitable for everyone. It's good for companies of all sizes. I'd recommend Intune to other users.

Public Cloud

Microsoft Azure

I use Microsoft Intune for endpoint management. I administer Intune for many clients, and I also use Bring Your Own Device (BYOD) application protection policies.

The most valuable feature of Microsoft Intune is its scalability. It helps reduce hands-on IT support, especially with remediations. Since it is a cloud solution, there is no need for on-premises infrastructure to support endpoints. Endpoint Analytics is considered very useful, although it can be slow. Endpoint Privilege Management greatly increases productivity by allowing admin rights to be assigned to individual applications.

The platform is incredibly slow and could be more responsive. Specifically, when making changes to security policies, I would like to see those changes take effect more quickly.

I have used Microsoft Intune since more than 2019, so approximately three years.

For me, the deployment is not complicated, but it is a complicated process overall.

Microsoft Intune is generally stable but slow. I would rate its stability at eight out of ten.

I would rate Microsoft Intune's scalability ten out of ten. Being a cloud solution increases its scalability.

The technical support for Microsoft Intune is slow to respond and not great. I try to avoid using it because of its slowness. If you can get through to technical support, it is great, but the triage process is lackluster. I would rate their technical support five out of ten.

Neutral

I previously used Symantec Altiris. I switched to Microsoft Intune for native cloud support, as Altiris was not native at the time with cloud support.

Using Microsoft Intune saves costs by reducing the need for hands-on IT support. It has improved our ROI by lowering licensing costs due to the consolidation of vendors.

I rate Microsoft Intune eight out of ten because it is improving all the time. The biggest lesson is that all solutions must be integrated, especially in the journey to the cloud. It is important to keep up-to-date with changes in Intune to ensure all adaptations are utilized.

Public Cloud

Other

Our use case for Microsoft Intune is managing end-user endpoints, specifically Windows desktops. It is not limited to Windows desktops as it can also manage Mac OS desktops, laptops, and mobile devices for both Android and Apple iOS. 

In terms of needing Microsoft Intune to manage devices, first, there is a requirement that devices must be joined to an Azure domain, either hybrid joined or purely joined. 

From my perspective, purely joined is really the only viable way of setting up an environment. Once devices are joined to Azure, access to Microsoft group policy is no longer available. Because group policy is not accessible in Azure, another way to manage and control devices is necessary. This alternative method uses Microsoft Intune Windows profiles. 

When setting up devices using Microsoft Intune, Windows profiles can be established which perform most of the same functions that Microsoft Group Policy did in a local Windows Active Directory environment. Microsoft Intune can manage and control machines and install software. It allows for Windows provisioning on machines and enables autopilot deployment with pre-packaged installations. When a user receives the machine, sets it up, and turns it on, it connects to the domain and begins installing software, becoming ready within approximately half an hour, which represents a significant time savings for IT departments.

Companies using Microsoft Intune are much better at managing their endpoints with far more visibility. The endpoint inventory is far more accurate and up to date. The Windows versioning for the endpoints is much better, and Windows stays current. Companies not using Microsoft Intune still rely on manual or prior methods of updating and inventorying, which are subject to gaps and inaccurate information.

The Microsoft Intune management console provides visibility into the current status of machines and deployed software. It can automatically update components within its capability, primarily Microsoft products. Third-party software updates, such as VLC media player, are not within Microsoft Intune's update capabilities. Some companies, such as Adobe, have packaged their software to be updatable in Microsoft Intune, though this is more the exception than the rule. Installing software in Microsoft Intune can be challenging if it is not already prepackaged.

The stability and reliability of Microsoft Intune is good. Microsoft takes everything in, and if users stay with Microsoft, everything works together effectively.

Microsoft support for Microsoft Intune is good. In my own use of Microsoft Intune, I did not spend significant time with support because the Microsoft documentation was adequate for our needs.

In a prior environment, when setting up Microsoft Intune, we utilized a third party for assistance. They contacted Microsoft on several occasions, and their needs were answered sufficiently.

We have a couple of companies using other options besides Microsoft Intune. One company is using Avanti Neurons.

I rate the documentation for Microsoft Intune very highly, approximately nine or ten out of ten. One of our companies is beginning to provision and establish a Cloud PK to replace their legacy on-prem ADCS server. 

I used Microsoft Intune extensively in setting up, running, and managing it for several years. In my current role, I don't have hands-on management responsibility for Microsoft Intune as much as responsibility for ensuring it secures the environment from a cybersecurity perspective. 

From an IT infrastructure team perspective, the experience with Microsoft Intune is good, although somewhat complex to navigate initially. From an end-user perspective, the experience is good as long as the infrastructure team has done their due diligence in setting it up to remove any obstacles from the user's setup of their own machine. 

I rate Microsoft Intune a ten out of ten.

My use case for Microsoft Intune is to deploy applications and enroll devices, pushing the apps to the devices.

Microsoft Intune brings all of our endpoint and security management tools into one place.

The integration of Microsoft Intune with Microsoft 365 and Microsoft security for cloud and co-managed devices is flawless.

Microsoft Intune works smoothly for discovery, deployment, and automatic updates.

Microsoft Intune helps simplify our IT and security operations as it takes less time, and it's easier to use than SCCM.

Microsoft Intune is flawless for securing hybrid work and protecting data on company and BYO devices.

We are using Microsoft Intune's endpoint privilege management feature. For enforcing least privilege access with Microsoft Intune, we use Entra ID. It restricts unauthorized access, requiring roles to be activated to proceed with necessary tasks, enhancing security.

Microsoft Intune has positively affected my IT productivity, as the decisions made at the enterprise level show it to be a more efficient way than SCCM.

In Microsoft Intune, everything is great. The interface is user-friendly, and the reporting tool works in real-time. Uploading the content is fine as well.

There is room for improvement in server patch management and allowing direct uploads of EXE applications instead of needing to convert them to Intune format, which would save time.

I have been using Microsoft Intune for more than one and a half years.

We have not experienced any issues. I would rate the stability of Microsoft Intune a nine out of ten. 

We have approximately 90,000 devices in our organization. We have multiple locations across various regions of the world. In our IT team, there are about ten people working with Intune, with plans to add more.

I would rate the technical support for Microsoft Intune an eight out of ten.

Positive

Previously, we were using MECM. The reason for the switch to Microsoft Intune is that the organization I work for has migrated to Intune. Microsoft Intune is far more efficient and faster than MECM. The deployment would take a lot of time in MECM; Intune is quite faster.

We are still using SCCM for cloud PKI as it hasn't been migrated.

Deploying Microsoft Intune in the cloud was complex as the previous work needed to be deleted and recreated, which wasted time.

Microsoft Intune saves about 10% to 15% of time. For example, deploying a 2 to 3 GB application at an enterprise level typically takes around one hour to one and a half hours, but with Microsoft Intune deployment, it gets completed in 30 to 40 minutes.

Microsoft Intune saves us around 10% to 15% in resources.

We are using Microsoft Copilot in Intune as an AI tool; it doesn't protect much, but it is handy for our users.

I would recommend Microsoft Intune to other users, especially those using MECM or SCCM, because Microsoft is ending support for older solutions.

Overall, I would rate Microsoft Intune an eight out of ten.

Public Cloud

I am using Microsoft Intune at my site, where my company, we have 450 clients, and we manage their accounts using Microsoft Intune. I have credentials from the company, and I'm managing them using these credentials. Under my supervision, there are one hundred and fifty devices.

Using Microsoft Intune, it has streamlined the process from manual to automated for managing users, applications, and data. This simplification allows us to handle everything from a single interface, eliminating the need for manual, one-by-one handling. This change has been significantly beneficial.

I particularly appreciate the administration and security features, which can be deployed easily. 

They are user-friendly, easy to understand, and convenient for managing user accounts. Deploying company policies for users is very efficient, and we can easily administer tasks, which is a positive aspect of Microsoft Intune. 

It's quite convenient and easy to manage, allowing us to handle multiple users and their applications without putting in much effort. This has improved our user management by enabling us to do so from one point, reducing the need for previous multiple software.

The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage.

I have been using Microsoft Intune for two years.

I would rate the stability of Microsoft Intune around seven and a half out of ten. While generally reliable, there are instances like the global incident with Microsoft where some time was required to resolve the issue.

I would rate the scalability as eight out of ten. Microsoft Intune effectively handles scaling as required by our organization.

I would give an eight out of ten for customer service. Microsoft support is generally helpful, although there was a delay during a significant incident affecting many clients.

Positive

We were using six different applications to manage data, policies, and users. Microsoft Intune has consolidated these into one platform, which is more effective, saves time and cost, and requires less storage.

The initial setup was fairly straightforward. It required staff training and a transition period of about 45 days to move from previous applications to Microsoft Intune.

I cannot provide specific details on costs or pricing since I do not directly deal with that aspect, however, the organization is satisfied with the pricing.

I would recommend Microsoft Intune because it's an all-in-one solution that simplifies task management across organizations. 

For overall value, I would rate it eight out of ten.

Public Cloud

Other

In our organization, we use Microsoft Intune for enrolling our end user devices. We handle enrollment and de-enrollment and BitLocker recovery. We manage conditional access policies, configuration profiles, MDM, MAM, and managed endpoint devices such as Android phones, iOS devices, and tablet devices. 

We use Copilot in Microsoft Intune as it is premium-based with licensing. In our organization, we have over 1000 licenses for our end users. If there is any requirement from our end users, we check their approval from their manager and provide Microsoft Copilot licenses. 

We also manage and protect our apps through Microsoft Intune and have protection tools such as DLP, Netscope, and Zscaler. We utilize monitoring features in Microsoft Intune through conditional access policy.

The best features in Microsoft Intune that I appreciate most are its centralized features. There is no concern about managing end user devices. We enroll the user devices through Microsoft Intune and can manage them from anywhere. For instance, if I am in India, I can manage a user device that is available in the USA, Dubai, or any other country. 

I assess the user experience of Microsoft Intune as a very positive experience from our user end because it is user-friendly and manageable, resulting in great reviews from our users.

We use advanced endpoint analytics, which is very useful and protective. That is the benefit of advanced analytics. We use Microsoft Enterprise features. The Enterprise Application Management feature is very useful because we simply configure through policy and do not need to worry about any disturbance or further monitoring. We check the monitor or report sheet, and everything works perfectly and smoothly.

We could benefit from some AI features in Microsoft Intune, and it would be helpful to have some automation features available.

For macOS devices, we use the Jamf portal. I understand that the Jamf portal and server are more secure than Microsoft Intune for macOS. It would be beneficial if there were ways to improve and make it more user-friendly for managing macOS devices.

I have approximately 1.5 years of experience managing and supporting Microsoft Intune.

I would rate it a ten out of ten for stability.

For scalability, I would rate it a nine out of ten.

We are using it at multiple locations. In India, we have about seven offices, and we have multiple offices in UAE and the USA.

Approximately, we have 10,000 users, but at my location, I manage and support about 1,000 users.

Their technical support deserves a rating of ten out of ten.

Positive

It's not complex. It's very user-friendly. It generally takes 24 to 48 hours.

It's a hybrid environment. We use the cloud and on-prem environments.

It doesn't require any maintenance from our side.

It's cheap. It's not expensive. 

As compared to other products, Microsoft Intune is more secure, reliable, and user-friendly. 

I would rate Microsoft Intune a ten out of ten.

We use Microsoft Intune for managing devices, deploying applications, and asset management.

Recently, the remote help feature, which is an add-on, has been very useful. Although a detailed device diagnostic feature is missing in Intune, the basic one is available. The major advantage is configuring devices on all platforms—Windows, Mac, and all other devices—on one platform, which has allowed us to consolidate from two platforms, SCCM and JAMF, to just Intune. The efficiency of compliance management and managing updates and patches has improved significantly. The ability to manage devices over the cloud is a big benefit, as devices now receive updates regardless of location.

A detailed device diagnostic feature is missing. Also, operating system deployment and imaging are missing. There should be a feature to run detailed diagnostics on devices to identify issues.

We have been using Microsoft Intune for about one year.

The deployment is straightforward, but it can be complex if the person is not technically skilled. With the right knowledge, one person can manage the process, but multiple systems are involved, and comprehensive technical knowledge is necessary.

I find the stability of Microsoft Intune to be excellent, and I would rate it a nine out of ten.

The scalability of Microsoft Intune is good, and I would rate it an eight out of ten.

We haven't directly contacted Microsoft support for Intune, but we have a vendor for support. As it is a Microsoft-support product, it typically suggests good support.

Positive

We previously used SCCM for Microsoft and JAMF for Apple devices. We switched because Microsoft Intune integrates with our existing Microsoft campus license, allowing us to consolidate everything on one platform, data in one place, and on the Microsoft cloud. This integration eliminates the need for separate platforms.

The initial setup was straightforward, but at the beginning, it required technical capability and knowledge of multiple systems. One person with the necessary technical knowledge could handle the deployment.

One person can manage deployment if they have comprehensive technical knowledge. Multiple systems are involved, so familiarity with system administration and multi-system awareness is required.

Productivity increased by fifty percent, and cost savings were achieved by not renewing the JAMF license. We already had a campus license, so we didn't have to buy a new one.

As we already had the Microsoft campus license, we did not purchase anything new. There were no new setup costs, and cost savings from not renewing the JAMF license were realized.

We evaluated solutions including ManageEngine, which we used for a few months before switching to Intune due to cost benefits.

Integration is a key benefit of Microsoft Intune, especially for organizations already using Microsoft systems. Everything being on one cloud, with integrated data, makes it a comprehensive solution. I rate Microsoft Intune nine out of ten overall.

Public Cloud

Other

Currently, we are using Intune to manage our iOS devices. We are planning to extend its use to our Windows computers. Initially, the immediate need was for a Mobile Device Management to support the iOS platform, and Intune fulfilled that requirement.

When it comes to iOS, Intune is quite limited. Since it is a Windows product, it is more tailored towards Windows devices. We noticed limitations, which is one reason we are trying to move away from it. Intune does consolidate all endpoint and security management tools into one place, making everything easier to manage.

Intune should support platforms other than Windows. We have encountered several limitations, especially when handling iOS devices. Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient. Enhancements are needed based on my real user concerns.

We have been using Intune since we transitioned to Office 365, and that was over five years ago.

The product itself is fine. We have not experienced any connection issues or significant problems. However, we do encounter backend issues related to its administration.

Intune is not scalable enough to fully support other operating systems aside from Windows.

Microsoft support is alright; it is a standard experience. On a scale from one to ten, I would rate it a five.

Neutral

We did not use a different solution before opting for Intune.

The initial deployment was pretty straightforward.

The deployment was completed with an in-house team comprising about twenty people, where everyone had a small piece of the work.

We see ROI because Intune is bundled in our Microsoft agreement.

The pricing is fair. We get Intune bundled with our Microsoft agreement.

We did not evaluate any other options before choosing Intune.

If you are a Microsoft shop, then Intune is a good fit. If not, you might face issues because it primarily supports Microsoft products. We are planning to decrease its usage. Overall, I would rate Intune a five because we are not solely a Microsoft environment.

Hybrid Cloud

Microsoft Azure