Microsoft Intune Reviews

We are using Microsoft Intune to check device compliance issues, enrolling, patching policies, and deploying applications in end-user devices. We check device status in our Microsoft Intune portal. 

We are using managed policies through Microsoft Intune. We deploy applications through Microsoft Intune. We deploy Windows versions and patches through Microsoft Intune.

Microsoft Intune helps to maintain compliance, deploy applications in end-user devices, and patch Windows updates.

We are protecting our environment by implementing security policies through Microsoft Intune. We can create policies and manage them. We can block access in our users' profiles so they cannot access anything apart from the company site. We have also blocked sites. They cannot install any third-party applications. We have blocked that to secure the user's profile and the system.

The most important feature of Microsoft Intune is that you can patch or allow access to the end-user profile without opening the Active Directory in the jump server. You can access Microsoft Intune in a browser portal and access all functions. You can check all the details of the user's profile and system details. You can find out why a device is under non-compliance, check it, and find the root causes. You can also enroll devices at your own end. 

We can do any updates in Windows through Microsoft Intune. However, due to access limitations, we are unable to deploy certain security features on end-user devices. 

I have been using Microsoft Intune for the last one year.

It is stable. I would rate it an eight out of ten for stability.

It is scalable. I would rate it an eight out of ten for scalability.

We have a lot of clients with 800 to 900 users in multiple countries.

I would rate their support a seven out of ten.

The initial setup is easy.

Microsoft Intune does not require any maintenance from our end.

It is very safe. All companies are moving to the cloud, and Microsoft Intune has approximately 30% to 40% market share.

Microsoft Intune is the best solution available. We can connect with any device and handle all queries, which sets it apart from other tools available in the market. Most companies are ensuring that Microsoft is their partner as it provides the best solutions. Microsoft Intune is the most growing tool in the market currently.

All MNCs prioritize the security of their products, tools, and users. Microsoft Intune helps maintain this security by deploying necessary patches and implementing policies effectively.

I would rate Microsoft Intune a nine out of ten.

I used troubleshooting steps while working on enrollment, deployment, and policy configuration regarding Microsoft Intune.

The best features of Microsoft Intune include continuous implementation of new capabilities each year, covering almost everything. They recently added Linux operating system enrollment. Multiple options have been streamlined. Previously, configurations were split between Endpoint Security and configuration settings. Microsoft Intune has now merged these into unified configuration settings.

Microsoft Intune continues to implement numerous improvements. It effectively secures data and manages organizational devices.

Based on my experience with Microsoft Intune, most features are already implemented. However, Autopilot enrollment is not available for Mac devices yet, which would be a great addition if implemented.

Instead of using Win32 apps, having direct application support for MSI store and LOB apps would be beneficial. Currently, converting applications to Win32 format adds an extra layer of complexity. When problems occur with Win32 applications, it requires involvement from the application team. Having direct application support would simplify the deployment process.

I have used Microsoft Intune for almost three years.

We experienced downtime, but it originated from organizational issues rather than the cloud infrastructure of Microsoft Intune.

Microsoft Intune scales effectively with the growing needs of the organization.

The support is excellent for Indian organizations, with multiple levels of support teams. For critical cases, Microsoft engineers become directly involved to assist customers. In my previous role at Concentrix, we had two to three sessions weekly with the Microsoft team.

We had separate sessions for Windows, Android, Mac OS, application deployment, and enrollment. These sessions allowed us to discuss challenging cases and review logs with Microsoft engineers for solutions. When needed, direct engineer support from Microsoft was available.

I did not consider any other solutions before selecting Microsoft Intune.

With nine years of experience in technical terms and Microsoft products, I have compared Microsoft Intune with other MDM solutions such as Jamf, which is also good. SCCM is reportedly being discontinued. Microsoft Intune has high demand in the market, with many organizations purchasing this plan.

I recently joined Capgemini in a project role, transitioning from a support role. Microsoft Intune is a delivery mechanism for applications and configurations. In my technical support role, I handled app protection policy cases and Autopilot cases, troubleshooting various issues based on error messages.

On a scale of 1-10, I rate Microsoft Intune an 8 out of 10.

We primarily use Microsoft Intune for managing Windows devices, and we also work with Linux devices, though not with Mac. It's a significant help for Windows management, with excellent policies and report fetching systems compared to Jamf. 

Microsoft Intune brings all our endpoint and security management tools into one place. It acts as a comprehensive solution where we can manage numerous devices and configuration profiles, and block specific URLs, among many other capabilities. 

We use the Enterprise Application Management features. The automatic updating in Microsoft Intune is excellent. When a user comes up with an application package to update and deploy, we have to go through the UAT process, which can be hectic. However, the automatic updates are really helpful and decrease our workload.

Copilot is particularly useful as it helps analyze error logs and can even assist with writing emails, saving considerable time.

My favorite feature of Microsoft Intune is the device find and device applications options, where we can see which applications are installed on devices with accurate version information. This helps us troubleshoot systems effectively. 

I also appreciate the report system that allows us to fetch clear reports. Previously, we used Workspace ONE, but its reports weren't as reliable as Microsoft Intune's. 

The user interface of Microsoft Intune is good, though new members sometimes find it challenging to navigate due to the numerous options within categories such as devices, applications, Windows 365, enrollment, and configuration. 

Microsoft Intune could be improved by adding short video tutorials or direct links to Microsoft articles in the information button. Currently, the descriptions in the information button aren't always clear about what certain options do. Having these additional resources would be particularly helpful for new users, eliminating the need to search extensively for information.

I have been using Microsoft Intune for about two years. I have hands-on experience with Microsoft Intune. 

I started using Microsoft Intune in May 2023, and it took me two to three months to fully understand its capabilities. After this learning period, I gained a clear understanding of what Microsoft Intune does compared to Workspace ONE and Jamf. While every MDM tool has its own features, Microsoft Intune serves as a comprehensive solution.

We have contacted technical support for various issues. They demonstrate extensive knowledge and consistently resolve our problems.

Positive

We previously used Workspace ONE, but its reports were not as reliable as those from Microsoft Intune.

While I don't know much about securing hybrid work and protecting data on bring-your-own devices, it is secure. Microsoft Intune has endpoint security options and all the necessary features. However, organizations are using different options for security purposes. Some use Defender as well, so I haven't seen much about that. We use the Endpoint Privilege Management.

I would rate Microsoft Intune an eight out of ten. 

We use Microsoft Intune to manage all devices, including Windows devices, Android, and iOS. We have fully managed Android devices or dedicated Android devices, and RealWear glasses. 

Everything that we used to do with Microsoft System Center as an on-premise solution, we migrated to a cloud solution with Microsoft Intune. We are using Autopilot for device management, and for iOS, we use the ABM to include our devices in Microsoft Intune. We are using Microsoft Intune as our standard solution for managing devices.

We utilize Microsoft Copilot in Microsoft Intune and use autopilot to provide user flexibility in device provisioning without requiring IT team involvement. Users can install needed applications from the Company Portal independently. Our machine distributors perform pre-provisioning at the factory, which expedites the process for users.

Microsoft Intune effectively secures hybrid work environments. For data protection, we implement BitLocker.

Microsoft Intune has impacted IT productivity in our organization. The physical team has mixed feelings because they traditionally handled device provisioning, and now fewer people are needed for this task. However, enabling users to perform tasks independently without IT team intervention has improved overall productivity.

Microsoft Intune saves us time, though I cannot provide exact metrics since I don't track this specifically. It is more efficient to have one solution rather than having security parts spread across three, four, or five solutions. 

The user experience with Microsoft Intune is excellent because we can manage users and maintain security and policies anywhere they are. If users have a problem, they can factory reset and start the provisioning again without needing to return to the office. This provides flexibility and improves the experience for users.

The reporting functionality of Microsoft Intune is limited compared to Microsoft System Center, which offers many more reporting options. We also encounter some information inaccuracies that require verification using PowerShell scripts and other tools. We maintain close communication with Microsoft through our support contract and consistently provide feedback to improve the solution.

I have used Microsoft Intune since the beginning of the pandemic in 2020. It has been five years.

We would rate Microsoft's support an eight out of ten.

Positive

While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation.

We migrated some devices from Soti MobiControl to Microsoft Intune. My manager has requested a comparison between these two tools. We currently use Microsoft Intune and plan to discontinue Soti Mobicontrol use, but we are conducting a final comparative analysis before making this transition.

Overall, I would rate Microsoft Intune as eight out of ten. While I greatly appreciate the solution, some information inconsistencies and issues still need to be addressed by Microsoft.

My main use cases for Microsoft Intune are to manage devices, remotely wipe lost devices, and enforce device security.

Microsoft Intune has definitely reduced management burdens. It has helped us significantly. 

Microsoft Intune has changed my customers' abilities regarding app discovery, deployment, and automatic updating. They use it extensively.

The feature of remotely wiping devices in Microsoft Intune is what I prefer the most. When employees come and go, we can remotely wipe devices. This is what we primarily use it for.

In terms of the admin experience, it is straightforward, but the Windows enrollment experience could be improved. Sometimes, for enrollment, we have to reset devices and re-enroll them. Just configuring Windows, Azure, or Active Directory doesn't enroll the devices. We need easy enrollment for Windows.

Microsoft Intune can be improved by integrating Lighthouse and making it easier for partners to manage customer devices. They have remote help in Microsoft Intune, but they charge a license for it. For partners who manage thousands of devices, they should not charge, as it could be integrated with Lighthouse to provide remote support and better help customers.

It is at times slow. It takes time in the backend whenever we push out enterprise apps or reset devices.

I have been using Microsoft Intune for approximately five years.

Microsoft Intune meets my needs for scaling and is scalable.

It's good. We pay for premium support, so we receive good support.

Positive

We also experimented with Google's solution before choosing Microsoft Intune. The main difference was that Google only supports Chromebook and doesn't handle Windows, so we use Microsoft Intune for Windows.

The return on investment when using Microsoft Intune is good. It has been helpful for us and our customers. 

It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us.

We considered TeamViewer. We went for Intune because it is included with our Business Premium licensing, so we don't have to pay extra for it.

I would rate Microsoft Intune an eight out of ten. To make Microsoft Intune a perfect ten, they could provide remote help for partners with Lighthouse, make it easier to enroll all devices, and make it faster.

We separate users on mobile phones from users on other spaces. 

I really appreciate the features in Microsoft Intune, including the Intune Suite Cloud PKI. 

The main benefits that Microsoft Intune provides for me include data safety.

My main pain point for Microsoft Intune is the contact part. Not all Android or iOS applications have access to integration, for example, contacts. 

Another area I would want to improve in Microsoft Intune is the pricing. 

I have been working with Microsoft Intune for four to five months as a new user.

I would rate the stability of Microsoft Intune as fairly stable.

I have no issues with the scalability and ability to expand Microsoft Intune.

I have never contacted technical support from Microsoft.

Positive

We solely work within the Microsoft environment. 

The setup of Intune is easy; however, getting used to it is not.

We purchased the solution directly from Microsoft. I find the price for Microsoft Intune too high, which represents an area for improvement in Microsoft's pricing model.

We did not compare the solution to any other vendor.

We are using SharePoint as object storage, and for file storage, we are using Azure for verification and authentication services. I would not be able to tell you more about what we are using on the back side, however, Microsoft Intune is being used.

I personally am not working with the integration of Copilot with Microsoft Intune.

I can recommend Microsoft Intune for everyone, whether they are small, mid-size, or enterprise-level companies.

On a scale of one to ten, I would rate Microsoft Intune an eight.

Intune is suitable for everyone. It's good for companies of all sizes. I'd recommend Intune to other users.

Currently, we use Intune for endpoint security and deployments. We're migrating from SCCM to Intune cloud-first technology. We use it to deploy applications, CSPs, and conditional access.

Previously, we used on-prem SCCM to deploy applications we built manually. After migrating to Intune, we automated and streamlined the process of deploying applications with Autopilot. I can do more with my day. I can manage more applications and ensure that they're updated without monitoring and manually starting that process all over again.

My director used to say that we need to have cattle, not pets. You need to care for and manage pets, but you only need to feed cattle and put them out to pasture. Once you deploy it, you just let them out to pasture, and they update themselves. It's streamlined and so easy.

I've been exploring the Intune Suite, which includes Security Copilot and enterprise application management. EAM is a godsend. I can manage my third-party applications without having to worry about it. I

I set up a proof of concept for the advanced analytics. It was very streamlined. I like the information I got from it. For example, when we were troubleshooting an application, it told me possible scenarios and commonalities between group one and group two and what could be the issue. It is great in that aspect, but we decided ultimately we didn't want to go with it.

We're still learning how Copilot fits into our environment and setting up a POC for Security Copilot. We're trialing Copilot for a subset of users to get a baseline of how we're gonna be using it. I use it to manage my day, meetings, teams, and chats. It keeps me organized.

There are challenges with Intune, specifically in reporting. Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive. You can connect to Azure, monitoring, and the workbooks, but it's not streamlined. 

The user experience is still a little difficult. In the first version of Intune, everything is all over the place. It wasn't organized, and things weren't categorized. They changed the name in six months, and we had to relearn everything. 

I have used Microsoft solutions for about 15 years.

I am very impressed with the stability of Microsoft Intune. There hasn't been an instance where things just weren't working. While there may be service alerts or outages, it doesn't significantly impact our operations.

I rate Microsoft support five out of 10. Customer service is inconsistent. Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.

Neutral

We looked at Tanium and Recast for servers and management but ultimately chose to stay with Intune.

The initial setup was made easier with online resources. After setting up some basic components and connections, everything was interconnected seamlessly.

We used a consultant for further development after it was configured. CDW was used to help refine the setup.

There is a return on investment, particularly with the Enterprise Application Management and the efficient deployment features of Intune. It has given me more time in my workday.

Experience with pricing and licensing was challenging. Understanding Microsoft's licensing costs can require certification, making it difficult to know exactly what is needed versus what is available.

I would rate Intune seven out of 10. As much as I sing Intune's praises, I would like more improvements, especially in the reporting. We need to standardize how we use the solution. For example, just in October, we had the update rings completely fleshed out. Then, I went on vacation, and when I came back in October, it had completely changed with new names and new scenes. There are lots of strategic hoops to jump through, but it's a solid solution.

I use Microsoft Intune for all kinds of operating systems, including Mac, Windows, and Android. For these operating systems, I use compliance policies and deploy apps.

What I appreciate about Microsoft Intune is that it is easy for me to deploy software to an environment with 600 laptops. I can deploy the software and it installs directly on all 600 laptop devices. This is why I use Microsoft Intune, and I also use many Conditional Access policies. With these Conditional Access policies, I can determine if a device is compliant or not.

The portal of Microsoft Intune is slow for me, but otherwise I think it is an acceptable product.

What I would like to see improved in Microsoft Intune is that the portal runs slowly for me. If I have deployed software, I can only see it after 20 minutes, so the reporting is quite slow. Additionally, some of the portals take a considerable amount of time to load. For example, it is difficult to see the assignment overview because I have different configuration profiles and different policies, and I cannot see directly to which groups the profile is assigned. I have to click open manually and then I can see it is assigned to this group, but I cannot have a wide overview of policies that are assigned to the group.

I have been working with Microsoft Intune for about three to four years.

I have not experienced any downtime or performance issues with Microsoft Intune. There is no downtime.

Microsoft Intune is effective for small organizations and also great for large organizations, so it scales well.

We have not expanded our usage.

My experience with the customer service and technical support teams of Microsoft depends on the situation. Sometimes the service is good, and sometimes it is really bad.

Prior to adopting Microsoft Intune, I was not using another solution to address similar needs. We started directly with Microsoft Intune. I used Microsoft Deployment Toolkit before that, and before that all work was done manually. Then we transitioned to Microsoft Intune.

Regarding my experience with the deployment aspect of Microsoft Intune, I find it quite easy. I use Autopilot to deploy the devices. In the beginning, I had many issues with it, but now it seems much more stable, so I do not encounter issues with deploying new devices to Microsoft Intune.

I work with the Autopilot V1 model, not the V2 version, for Microsoft Intune.

I did not consider any other options or solutions available in the market before selecting Microsoft Intune. I chose it because it was included in the licensing. I tried Jamf before for macOS, but now it is also included in Microsoft Intune, so I only use Microsoft Intune.

I do not use Microsoft Intune Suite's Cloud PKI yet.

I am using Copilot for Microsoft 365, but not Copilot Studio or Copilot for Microsoft Intune.

Given my extensive experience with Microsoft Intune, my advice for other organizations considering it is to use the new filters in Microsoft Intune. Instead of dynamic groups, it is better to use these filters because they are faster. I would rate this product 9 out of 10.