Microsoft Intune Reviews

We use Intune specifically for device management and patching, as well as with Autopilot for device configuration and deployment.

Intune has significantly benefited our organization by providing comprehensive visibility into our device ecosystem. This enhanced oversight has led to cost reductions, improved operational efficiency, and a deeper understanding of our IT environment.

Intune's most valuable features are its device management capabilities, particularly its centralized integration with other Microsoft stack components. 

Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution. Currently, we must utilize external resources to manage certain tasks across our environment. Furthermore, user functionality and feature sets could be enhanced, especially as we prepare to deploy Intune on Mac devices.  

I have been using Microsoft Intune for over a year.

The stability of Microsoft Intune is good.

Microsoft Intune is scalable.

We don't rely on Microsoft for support because, as their top partner, our team possesses extensive Microsoft expertise. Generally, issues are minor and resolved efficiently in-house.

Positive

We currently use Ivanti for some patching and third-party solutions, and Jamf to manage Macs due to limitations in Intune. However, since Intune is included in our Microsoft 365 E5 package, we are motivated to consolidate our toolset.

We have seen a return on investment from the device deployment aspect, with less hands-on touch required when deploying devices.

I rate Microsoft Intune eight out of ten.

I would rate the Intune user experience an eight out of ten.

We plan to implement Intune's advanced endpoint analytics feature next year to gain deeper insights into our environment. This will enhance our understanding of its performance and health.

Our organization is currently deploying Intune's public key infrastructure for cloud applications.

We use the solution for Autopilot. The company uses it for onboarding to Autopilot. We're using it mainly for mobile devices as SCCM cannot handle mobile devices. It works great for iOS, iPads and MacBooks. We do use it for Windows as well. 

If a user wants to purchase any application, they have to do it manually. However, we are now able to purchase the apps for the user and the user can access the apps without having to purchase themselves manually. When we use a VPN, we can utilize a protection policy where we can create rules around certain apps so that no data can be copied to an unmanaged device, for example. The device will be deactivated based on a threat to compliance. 

Intune allows us to deploy legacy policies and future policies for our devices. We can create policies for pushing Windows updates. 

The user experience is mainly for mobile devices, and it's very good for protecting personal devices. It helps us control company data, even on personal devices. Overall, the user experience is good. 

We are using Microsoft Copilot. We've very recently started using it. If you have a Copilot license, it can show policies for each device. It's a very useful feature. We're just starting to test it with our pilot groups. However, so far, it's given us the complete details of policies installed on individual devices. It will help us simplify our security operations. For now, we're working with our security and compliance teams to put it into place fully. 

If any user tries to access company data, it directly interacts with the conditional access policy. This helps us protect our data and set the criteria for how data can be accessed and shared. 

The enterprise application management feature for app discovery deployment and automatic updating is very useful. If you want to use a managed application in Intune, it needs to be authorized in Azure. This is an extra protection that ensures only proper applications are used. 

Intune can reduce the manpower needed on the IT side. By pushing customized policies, we can manage everything via the cloud or on-prem, and everything is seamless as it offers hybrid endpoint management capabilities for all devices.

With Intune, we can now manage both Windows and iOS devices under one solution. It's saving us a lot of costs by streamlining the management platforms needed.  We've been able to consolidate vendors. Since everything is now with Microsoft, the enterprise cost is different. The licensing is very easy.

From SCCM, you can control the complete patches of the Windows device. Either it's a future update or a critical update. Otherwise, it's just a security update. However, when it comes to Intune, we have no option to defer the policy. We can defer for 60 days; however, apart from that policy, everything needs to be deployed from Intune.

If you wish to block any App Store application, there is no way to do so. I have no app-blocking policies. If any user installs an application, the complaint policy will check it. Eventually, the device will remove any non-compliant devices. However, it will take time. There is no rapid, pre-emptive way to block the application directly from the App Store.

Intune doesn't bring all of our security management into one place. Windows patching isn't very visible in Intune. 

We need to manually add in serial numbers of the hardware. It would be ideal if the solution could offer a seamless enrollment option.

We'd like to have more visibility on endpoint security, specifically around antivirus and disk encryption. You can configure the firewall, however, it would be ideal if there was a single portal where we could manage all security efforts - from encryption to antivirus to firewalls - anything related to the network.

I've been using the solution for almost six years. 

The stability of Intune is very good. We don't need to take care of the network or anything since it's not on-prem. It's completely stable in the cloud. 

We have about 50,000 Windows devices and 25,000 iOS devices using Intune.

We haven't faced any limitations when it comes to scalability.

We've very rarely had to reach out for support. We had to in June for an update across iOS applications; however, beyond that, our need for them is very rare. You do need to be at an enterprise level in order to get complete support from Microsoft. 

Neutral

Previous to Intune, we were supposed to use only the WatchGuard devices with Citrix since we did not have any SCCM setup. Citrix completely managed the devices. And even if any user wanted to access something from home, the user had to log in first, sign in to VPN, then sign in to any virtual machine related to Citrix, and only then could they use OneDrive or whatever. There was the added cost of getting virtual machines and then having everyone utilize some more bandwidth. Using Intune helped the company streamline access and reduce bandwidth.

We also had a different process for iOS versus Windows products. For iOS, we had people accessing via AirWatch. Intune allows us to have one single type of license for all devices. Plus, Azure's Microsoft Defender offers security. 

The initial setup is not complex. If you are simply setting it up for a mobile device, it's very easy. It will redirect users for conditional access to ensure compliance. How many people you need to deploy is based on scale. However, even with thousands of devices, you only need two or three people as they would need to set up the groups. 

The tool is easy to maintain. 

We've witnessed a very good ROI by consolidating all of our platforms under Windows. A single license can cover five devices. You can sign in and gain access to all sorts of Windows applications from 365 to Excel. 

The licensing is very reasonable. With a single enterprise or EMS license, you can manage the Teams-certified device, and you can manage Windows as well as mobile devices. You can use Azure and get security. You get everything with a single vendor, which helps save costs by 30% to 50%. 

I'm working as an Intune engineer. I'm an end-user.

By moving to Intune, companies can control more DLP. The data loss protection is all right there. Users gain more visibility with Intune. 

I'd rate the solution seven out of ten. 

We use Microsoft Intune for device and identity management, providing end-user support, determining device hardware placement, collecting diagnostic logs, deploying patches, distributing software and feature updates, and managing quality rings. This platform enables us to manage over 20,000 devices across our organization effectively.

Intune provides a centralized platform for managing our security, allowing us to establish compliance rules and implement restrictions based on corporate security approvals and project requirements. For instance, we can disable print screens or activate screensavers after specific intervals to enhance security.

Intune offers a positive user experience, and we can monitor each user's activities.

We use Microsoft Intune's Enterprise Application Management feature to manage Forcepoint DLP, Endpoint DLP, privileged identity management, Cisco MD, and other enterprise applications according to organizational needs.

Within half an hour of being added, a device syncs with Intune, enabling policy synchronization and providing immediate benefits. Intune also offers troubleshooting assistance for any device linked to it.

Intune helped increase our IT team's productivity.

I like Intune's ability to manage roles, maintenance tasks, compliance settings, and patch development for all endpoints.

The information we receive at the device level needs improvement. For instance, we can gather data on 10K devices but not 4K ones. I want to access information about devices that currently aren't included. Twenty percent of the workload integrated into the cloud from collected data represents inapplicable scenarios. I want Intune to decrease this by at least ten percent.

I have been using Microsoft Intune for two and a half years.

We have also used Nexthink, which can connect more devices, but Intune allows us to collect more detailed information.

I would rate Microsoft Intune ten out of ten.

We are managing different platforms including iOS, Android, and Windows using Microsoft Intune. We are not supporting Mac. For Mac, our organization uses JAMF Pro. 

We use Microsoft Intune for application deployment, creating compliance policies for organizational devices and BYOD devices, creating configuration profiles, managing users, and troubleshooting for end users' enrolled devices. I provide level two technical support for end users.

My favorite feature of Microsoft Intune is the dashboard. The dashboard is very simple and user-friendly. Any person, even without prior knowledge, can understand it easily by seeing the interface dashboard. Everything is available in one place. 

For example, if you go to devices, all platforms will be shown. When you select one platform, such as Windows, everything will be on the same page, including application deployment, configuration profiles, compliance policies, future updates, and enrollment types. Anyone can easily understand it when compared to the SCCM tool.

For platforms such as iOS, Android, and Windows, Microsoft Intune is very good. When it comes to Mac, everyone uses JAMF Pro for patching and upgrading. I suggest they can improve Mac-related features and platform-related features. We cannot manage servers in Microsoft Intune because it is completely cloud-based.

The main issue with Microsoft Intune is that for Windows, we can support only Windows 10 and 11 operating systems. We cannot deploy large application files. For that, our organization uses SCCM only. We also cannot manage older versions of devices from Microsoft Intune, such as Windows 7, Windows 8, and Windows 9, as it does not support them.

I have been using Microsoft Intune for the last three years.

Everything is good with Microsoft Intune. They are releasing many updates recently. Previously, we were using Company Portal for deployment. Now, they have introduced web-based enrollment. 

Without the Company Portal, a user can directly register the device by using the Outlook application. In the last two years, they have introduced many changes. The performance and everything is good with Microsoft Intune. For us, Microsoft Intune responds very well. They handle it and provide us with complete data without any issues. Follow-ups are also very good.

We mostly connect with Microsoft whenever we are unable to resolve issues. 

We can check with Microsoft subject matter experts. We log an incident and check with the Microsoft subject matter expert. Based on the priority of the incident, if we create a priority one incident, they try to get in touch within one to two hours. 

They assign one agent who connects with our architect. They try to help us with the root cause analysis of the issue. Mostly, it takes some time because they need to examine all the logs. Root cause analysis takes considerable time to find the exact solution. 

For Microsoft Intune support, I give an eight out of ten. While they are SMEs who can fix issues quickly, the cases we have raised with Microsoft take too much time, which affects end users and the organization.

Positive

One person is required for the deployment of Microsoft Intune, though it depends on the requirement.

When it comes to pricing, Microsoft Intune is very good compared to other tools such as Tanium, Ivanti, and JAMF. Those are very high-cost tools. 

Microsoft Intune is less costly when compared to them and provides many features and benefits. On a single E3 or E5 subscription, a user can enroll ten to 15 devices. A single user can enroll 15 devices. They can access company resources such as Outlook, Teams, and everything without any issues.

Copilot in Microsoft Intune was recently introduced. I am working as L2 L3 support. We are using Microsoft Copilot. We are testing Microsoft Copilot for troubleshooting issues in a non-real-time environment. We are testing it for normal cases, such as Microsoft blogs or when new issues arise for users. 

If a client asks to deploy multiple applications, then a team will be required. Our client is a US-based health sector company, and we are users of Microsoft Intune without any partners. 

I rate Microsoft Intune nine out of ten.

Its price is reasonable. It is a part of our M365 suite.

I have not been satisfied with it, and I am planning to change it soon. There are a lot of updates coming from Microsoft that suddenly affect our security policies. With each update, a new feature is introduced. However, there's often no clear advice regarding these changes. If we encounter a problem, we have to rely on the Microsoft Community to discover that a new feature has impacted our security policy, at which point we need to make adjustments. That's why I plan to position our operations around an agnostic tool.

Overall, Intune is quite complex, especially if you have conditional access associated.

They can cover Apple iOS in the future to enhance its functionality.

I have been working with Microsoft Intune for more than 5 years.

The kind of issues I face include a lot of updates coming from Microsoft that all of a sudden affect our security policies.

Technical support by Microsoft is okay.

Neutral

We are not using Microsoft Intune for patch management. We are looking into Kaseya. I am satisfied with Kaseya, which is why I would like to further evaluate standardizing Kaseya across the organization. I don't want to utilize Microsoft Intune because I prefer an agnostic solution rather than one that is heavily reliant on a specific brand.

Its deployment was neither easy nor difficult.

I don't have any problem as far as cost is concerned. It is bundled with our license. 

I would rate Microsoft Intune a seven out of ten.

Mainly, the use cases I get are device migration and completely applying Microsoft Intune policies, security policies, Intune patches, deployments of applications, etc. I work as a consultant, and I guide companies. I consult companies on moving from one platform to another, specifically focusing on complete migration to Microsoft Intune.

I have used the Microsoft Intune suite cloud PKI. I am using Microsoft Co-pilot for my use but have not used it for customers.

There are many features in Microsoft Intune. For personal mobile devices, MDM is what I most prefer. Microsoft Intune is reliable, scalable, and user-friendly.

Currently, Microsoft Intune's focus is mainly on Windows, but they can make much more improvement in terms of other platforms. 

Automatic updating is a problem sometimes. When there are applications not from Microsoft, we have to upload updates every time to update those applications.

It can be improved in terms of reporting. There is a problem with reporting; if you want to extract a report, sometimes you have to use the Microsoft Graph API. Microsoft Intune does not provide as many reports as needed. The reporting needs improvement, as currently, we have to use other platforms or the Microsoft Graph API for better reports. If the Microsoft Intune console itself provides reports regarding device management, it would be much better.

I have been using Microsoft Intune for more than four to five years.

It is reliable.

It is scalable.

The support is not particularly good. Sometimes when you open a case with Microsoft, you end up resolving the issue by yourself. It depends on the type of support you have purchased. If you have taken the premier support, then you might get better preference; otherwise, it will take some time for the support to reply. I would rate their technical support a six out of ten.

Neutral

I have seen customers mainly switch from AirWatch to Microsoft Intune and also from Zoho to Microsoft Intune. Microsoft Intune is more user-friendly, but other platforms are better for creating certain policies.

It's not that difficult. It mainly depends on the device configuration. It depends on how the devices are configured and joined to the Azure tenant. It's more compatible with Windows devices.

On non-Windows devices, the policies that Microsoft Intune provides may be limited. For Linux, there are not many policy capabilities. For Windows, Microsoft Intune has full capabilities, making it easy to work with, even in hybrid environments.

The price of Microsoft Intune is reasonable. It depends on the capabilities you purchase and what features you want in Microsoft Intune, not only device management but also other security capabilities. If you want to have security features included in their licenses, then you have to buy the security license, such as the E5 license of Microsoft. There are different scenarios.

I am satisfied with Microsoft Intune. The enterprise application management features are fine, though they take some time to manage. I am not currently using the Advanced Endpoint Analytics in the Microsoft Intune suite, but I have seen them.

I would rate Microsoft Intune an eight out of ten.

Basically, I am using the whole family of Microsoft products regarding Microsoft Five. Intune is one part of these products. I started with mobile device management. Nowadays, I'm using Intune as a standard tool for managing endpoints - computers, laptops, mobile phones, cell phones, et cetera. I'm using Intune for managing all this IT equipment.

The best features include the management, which is quite good, and endpoints. 

When I want to publish some applications for my computers in a company or need to push some policy, I click several settings in the Intune console, making it very quick to publish on all computers and devices. 

The cloud base is perfect for me. I can use Intune in many ways. One very good way is when a company asks that all suppliers and colleagues can use their devices. Intune can be a benefit that allows your own device to work in a company environment via Intune. 

I can use Intune to set up their environment, and Intune will take care of company applications and security. This is something that could be beneficial for our employees.

When we implemented Intune, it would have been helpful if Microsoft had provided some videos or data about Intune. While there are lots of trials, having movies or guides on features would be very helpful for beginners.

I have been using Intune for more than ten years. In my previous job, I managed mobile device management through Intune. It's been around ten years that I've been using Intune.

There were several bugs with stability. I'd rate it nine out of ten.

Scalability is absolutely perfect. I'd rate it nine out of ten.

There is a local company in Slovakia, which is a platinum partner of Microsoft. When I have issues regarding Microsoft products, I raise a ticket with the local company, and they have a good relationship with Microsoft support. 

It's a two-level support system where the local company contacts Microsoft. This way of support is perfect for me, and all past issues were resolved. The support from Microsoft is excellent. 

Positive

In my previous job, we used MASP 60 from IBM. I had a good experience with another cloud-based management solution, however, I can't recall the company name. When companies use Microsoft products for computers, servers, and applications, it's the best option for these features.

The initial setup is quite easy. You have to pay only for the license, and you can start with the deployment. That's all.

This question is for the finance department, not for me. They do the calculations.

Every day, my colleagues and I manage mobile phones and computers with this tool, and we can't share our infrastructure without Intune. We manage computers remotely via cloud management. We do achieve a minimum savings of 20% with Intune since users can stay home. 

We use Intune for managing computers, cell phones, tablets, and more. However, there is likely a fifty percent potential usage in other areas within the company. This requires input from end users, not IT personnel. I find it crucial to communicate effectively with management and staff about implementing new technology. 

It's important to explain that while the users' cell phones are not personal, data on these devices is company-controlled. We set up the mobile application management bundle. Initially, users were confused and concerned about their phones. Strong communication with end users is vital for implementing new technology successfully. 

Overall, I rate the product nine out of ten.

We use Intune to manage devices and configurations on all platforms, including Windows, iOS, iPad, and Android. It also provides conditional access from the Azure portal. We have also used Intune to bifurcate data and data transfers. We have an Intune entry list that shows the device count and bandwidth of each, so we can manage the data flow from every device based on whether it's corporate or personal. 

Intune is flexible. If you want to move a device that was previously on-prem, we can bring it to the cloud and apply all the policies. This is helpful for even those organizations that were on-prem and not on the cloud. They can also come and use these features, which are pretty cool and would be handy to protect the data and manage the devices as well.

It's handy to manage all the hybrid devices that are on-prem and in the cloud. If a user accesses company resources on their work profile or their personal devices, they can register the device in Intune and access the company data. Intune is a crucial part of the overall structure because we can use it to analyze risks and threats coming into our organization and predict what will be vulnerable. It's necessary to analyze all those things from a security perspective.

Intune's advanced endpoint analytics require a separate license. We are keen to use that one because it comes with more features, flexibility, and control for admins over the devices. We haven't used it, but I've tested it on my tenant with a few devices

It is much easier for admins to use that cloud PKI infrastructure compared to when we had to set up all those things using our Skype profile from Intune. It's quite handy. It takes a little work on the admin side, but the whole structure is the same.

Intune drastically improved our productivity. Work that was previously completed in four hours could now be finished in one. It saved our IT admins many hours of work. Once we migrated from our on-prem servers to the cloud, the Cloud PKI saved us a lot of money. I don't know the numbers, but we are saving so much money because of this. 

The best part of Intune is application deployment. We can deploy an application to several users with a single click. We can use conditional access, granting access to users based on certain conditions, such as location, platform, etc. 

With the help of Microsoft Defender, we can bring each endpoint or node under  Intune's umbrella and manage it through Defender. The most effective feature for managing mobile devices is the compliance policy, which mandates that any user on a particular device should be compliant. It should meet the requirements the company sets and be upgraded. The user should meet all these security criteria we have implemented. 

Intune's app management can support our business operations. For example, if a user wants an Android app, we can deploy it through the Android store, but if we're talking about any MSI on a public-facing platform, we can convert it into Win32 and deploy it to the whole enrollment. Intune is quite flexible.

Compared to another Indian MDM tool I use, Intune provides more flexibility for security. The Microsoft name assures us that our data will be protected. Control over data is the main concern on the cloud.

The reporting causes problems because we're trying to gather data to present to the management, but we can't get the data they request. If a user has removed an application from his device, but it won't report it at exactly the right time. It takes time to sync from the device to the portal. Let's say we are preparing a list or deck for the number of compliant devices that meet all of the organization's requirements. In a real-time scenario, that device could be compliant, but it is showing as non-compliant on the portal. It sometimes hampers the overall decisions that we make on our end.

I have used Intune for four and a half years.

I rate Microsoft premium support nine out of 10. Their premium support is top-notch. They build a bridge to resolve the issues. Standard support varies, depending on the engineer you get. It could range from six to eight out of 10. 

Positive

Previously we used SCCM. It's a Microsoft solution, but Intune's user experience is much better because it's cloud-based and it's more cost-effective. 

Deploying Intune is pretty simple for someone who is experienced with the program. The admin needs to know the basics. Otherwise, it's user-friendly. The time needed to deploy depends on the network, but if everything is perfect, it only takes five to 10 minutes to deploy an application on a Windows device. An Android device is in a similar range. In some weird scenarios, it may take 15 minutes. It doesn't require much maintenance after deployment because it's cloud-based, so we don't need to update anything.

Intune cuts the amount of time we spend on these tasks in half.

Intune is a better value than SCCM or other management tools because we can integrate more with Intune. 

I rate Intune eight out of 10. I would recommend Intune to others. Microsoft offers many new handy features, such as the ledger and the ability to locally administer managed devices. It doesn't require much hassle to set up these things. It's worth the price.