We use endpoint management, both SCCM and Intune, so it is a hybrid model that we use in order to manage applications, patching, updates, and operating system deployment with Intune. We also use Autopilot for deployment.
IT Infra Lead at Coforge Growth Agency
Easy to package applications and manage device updates through Intune
What is our primary use case?
How has it helped my organization?
Intune has been effective in managing various mobile devices. It would be Apple Business Manager for Apple devices, the iOS tray. It's easier to manage from Intune compared to Android. I've recently heard that Android devices will no longer be managed from Intune. The MDM part is moving away.
Intune's app management feature for supporting business operations is very easy and seamless for an admin to package applications on Intune. It's also very easy to track logs on the end-user device to understand deployment or push failures. Application management works really seamlessly with Intune.
Moreover, Intune has made it very easy to package and deploy LOB apps like MSI and MSI X applications available on the Microsoft Store. This is very helpful.
Intune brings all of the endpoint and security management tools into one place. Microsoft has integrated all its cloud platforms, like Defender for Endpoint and Intune for endpoint management. We can easily manage the Defender part from the Defender portal for endpoints, and it's very easy to track vulnerabilities on the Defender portal as well.
It's just a matter of installing the Defender client on a device, and we can easily see all the scan results from that device on the portal. So it's very easy and simple, and the security information is all on the dashboard, ready to be presented to the client.
Automatic updating can be challenging for apps not available on the Microsoft Store. We need to package and download those apps, and it's not just pushing them; we need to create scripts to uninstall previous versions. That's a caveat compared to SCCM, where we can integrate third-party tools to manage third-party applications. I hope they will soon integrate something like Patch My PC. Apart from that, it's good.
We don't use the advanced endpoint analytics but, we use the basic features available on the dashboard. We have various data sources and get a lot of reports from there.
We also don't use Intune PKI as of now because we manage PKI from our on-prem environment. But we have seen that BYO CA (Bring Your Own CA) is now available on Intune. We can bring our own CA to reduce the load on the on-prem infrastructure. That's one of the features we need to test.
Overall, Intune provides a more secure and easily monitored environment, with live and native support, unlike other tools. For example, we might get data that is seven days old with other tools, but with Intune, we get data that's only eight hours old. This helps us understand what applications run on a particular machine and which operating system is installed. Intune has saved us time and provides valuable features.
What is most valuable?
The best features are application and update management. In the context of updates, it's very easy to manage device updates through Intune because they pull updates directly from the internet. We don't have to select and push updates as we do with SCCM.
For application management, we have many options for packaging applications.
The overall user experience of Microsoft Intune a ten out of ten. There are certain limitations, but I would still rate it ten out of ten compared to Jamf, Tanium, and BigFix. I find Intune far better and easier to use.
I also tested the enterprise application management feature. The way we are packaging using Windows 32 apps and LOB apps. These are pretty simple to manage.
We recently introduced Copilot on Microsoft 365 portal to help draft emails. We were highly dependent on Grammarly before, but Copilot has replaced it and saved us the licensing cost. That's one way we use Copilot.
Copilot won't protect our environment. It's just an AI tool. Defender is responsible for protecting our environment. Copilot can answer our questions quickly, without needing to browse through Google or a browser. It's integrated into almost every application. We can click on it and ask our questions.
Copilot has reduced the load of typing. We can just give it a brief instruction, like "draft an email to my manager regarding a new joiner," and it generates a draft. This saves us time and typing effort. We just need to proofread it.
We've only seen Copilot so far. We haven't tested any other AI tools in Intune yet. Copilot is very useful, and it's a Microsoft product.
What needs improvement?
The challenge we experience is with Mac management. We find Intune not capable enough to handle Mac devices, configurations, or operating system deployments. However, it's easy to manage Windows devices. Mac itself has a lot of restrictions. Linux and Mac operating system compatibility need improvement. Also, they need to work on making GPO (Group Policy Objects) compatible.
Microsoft needs to work on Autopilot and make it simpler at the end-user level.
We also face challenges managing group policy. Many group policy objects that we can manage from on-prem Active Directory can't be managed through Intune. That's something Microsoft needs to work on, and I'm sure they will.
Buyer's Guide
Microsoft Intune
April 2025

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.
For how long have I used the solution?
I have been using it for more than four years.
What do I think about the stability of the solution?
It is a stable solution. I would rate it a nine out of ten.
What do I think about the scalability of the solution?
Everyone in our organization uses this solution. But, for the project I am involved in, just 15 people use it.
We have medium to enterprise businesses as our clients.
I would rate the scalability an eight out of ten.
How are customer service and support?
The customer service and support are average. Sometimes I feel they don't even know about their product.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I can compare it to Tanium. When I was doing a POC in place of Intune, we needed to compare other tools as well. Tanium is a good tool, but I can't find any other tool that can replace Intune with so many features.
I like the user-friendliness of Intune's GUI and the fact that we get so many features under one roof has attracted our attention.
How was the initial setup?
The deployment of Intune depends on the environment in which it is being deployed. In our case, it was pretty simple because we didn't have much insight. However, depending on the requirements of a different environment, it can become complex.
The deployment takes a couple of months would be a good estimate. You need to plan everything and then execute, and migration is involved.
Intune works seamlessly with Microsoft Defender. With other security solutions, we see a lot of challenges. It depends on the complexity and scale of the environment. But it's really compatible with Defender and Intune integrates well with other security solutions.
Intune requires maintenance. It requires internet access because we need to manage certificates, check on the DMF file, and clean up stale devices.
What was our ROI?
It has helped admins immensely in order to manage those endpoint devices. With other tools, the device needs to be on the office network or VPN. Intune removes this dependency.
We can manage devices through the internet, and we won't miss any devices that are offline.
It has saved 60% of our time. I can't put an estimate on cost savings, but it has saved a huge cost because we don't have to manage infrastructure anymore.
What's my experience with pricing, setup cost, and licensing?
It's a little expensive, but it's worth having.
What other advice do I have?
Compared to other tools in the market, Intune is a good tool to go with. It's a little expensive, but it's really good because we have almost everything under the same umbrella. The features that Microsoft offers are not available in BigFix, Tanium, or Canvas. But it also depends on your budget.
I would definitely recommend it. We get promoted features, and it's easy to use. The ease of use is really attractive for admins, especially compared to other tools.
Overall, I would rate it a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 19, 2024
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Senior Infrastructure Officer at a financial services firm with 501-1,000 employees
We can consolidate our endpoints and security and manage it all from one place
Pros and Cons
- "Our bank's most valuable Intune features are centered around the dedicated device concept."
- "I want more secure, reliable, and efficient security policies."
What is our primary use case?
I am working with a bank to configure backups for auto-billing devices. We have Samsung tablets used in branches with only customer accounts, where customers open accounts using these dedicated devices. We create custom policies for these devices using Microsoft Intune across multiple domains. Some devices are auto-pilot, some are dedicated tablets, and others are hybrid Azure AD joined devices managed by Configuration Manager. We are using Microsoft Intune in three domains to manage those devices.
How has it helped my organization?
Microsoft Intune consolidates our endpoint and security management tools into a single platform. We employ specific policies for autopilot devices tailored for global and US requirements, focusing on banking and government security. To address these concerns, we've implemented policies within the bank that restrict USB and Bluetooth access through the attack surface detection feature. This restricted app concept has been applied to autopilot laptops to enhance their security posture by blocking USB devices and preventing unauthorized research build-up.
User experience is generally good when using open internet devices like 3G, 4G, or 5G, as banks often use restricted internet connections.
Intune offers rapid benefits. Any policy, deployment, or change we implement is reflected within two to three minutes for all users. This is especially valuable for managing laptops. We can quickly implement a cleanup policy if user laptops are compromised or accessed without authorization. In the worst-case scenario of a computer being stolen, we can swiftly deploy a policy to secure the device's data within a minute.
It offers rapid policy, deployment, and change implementation, with effects visible to users within minutes. Devices managed by SCCM can also benefit from Intune workloads and policies, providing a unified management approach. Intune and SCCM work together to address security concerns for hybrid Azure AD joined devices. Attack surface reduction policies can be implemented through either platform to protect devices from threats. Intune manages SCCM-enrolled and Intune-managed devices, offering comprehensive security and management capabilities.
Intune has enhanced the productivity of our IT department. We can now establish Active Directory-related policies for public auto-enrollment devices in remote areas like Karachi and Islamabad. Not confined to specific cities, these devices can be managed through autopilot with AD-related policies created on Microsoft Intune. However, these devices are not always on-demand, so we track them using autopilot policies and create eighty policy replicas for each device. This approach is highly effective for managing our large-scale operations, as users often face challenges like requiring USB access while working remotely. We specifically tailor policies for our hundred audit users, who move frequently between locations.
What is most valuable?
Our bank's most valuable Intune features are centered around the dedicated device concept. We've implemented policies for tabs used by branch employees during account openings and deployed custom policies and applications on these devices using our Rapid Account Opening application. This dedicated device approach and tailored Intune features have yielded excellent results.
What needs improvement?
Microsoft Intune needs to improve its security policies. I want more secure, reliable, and efficient security policies.
For how long have I used the solution?
I have been using Microsoft Intune for five years.
How are customer service and support?
We have Microsoft Premium, which entitles us to Microsoft engineer support specifically for Intune. They respond very quickly. When we open a case on Microsoft and select a severity level, we always choose 'A' because we have a production environment. The engineers connect with us within 15 minutes and are highly capable.
We have upgraded support with Microsoft engineers and direct connections with some of them. When we encounter issues related to Microsoft Intune, we directly contact these highly skilled engineers for immediate assistance. They collaborate with us to resolve problems and always require ticket creation to meet our KPIs. We open and close these tickets accordingly. While we manage a significant volume of tickets, our direct relationship with Microsoft engineers ensures efficient issue resolution and support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In my previous role, I used IBM MaaS360. Microsoft Intune surpasses MaaS360 with its broader feature set, increased flexibility, and seamless integration with other Microsoft products like Entra for XDR and QRadar. Additionally, Intune offers a more user-friendly experience.
How was the initial setup?
The deployment time for Intune depends on the number of users. For example, an organization with 15 users can take 15 days to deploy. Organizations also using Active Directory and Office 365 Premium require additional deployments so that the total deployment time can reach 25 days.
Intune deployment is straightforward and has a stable internet connection. Given our appropriate EMS E3 and F3 licenses, we anticipate no significant challenges as long as our internet connection remains reliable.
What other advice do I have?
I would rate Microsoft Intune nine out of ten.
After the deployment, Intune requires no maintenance. As long as the internet connection is stable, Intune can ensure all policies work as intended.
Microsoft Intune is the future. Using Intune, we can access other Microsoft tools like XDR through one portal. Pre-COVID users working remotely had to manage laptops not connected by a domain, and now all the devices and policies are managed through Intune.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Microsoft Intune
April 2025

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.
Senior Systems Engineer at Cognizant
It helps improve our IT team's productivity and manage our devices and users in one place
Pros and Cons
- "I like Intune's ability to manage roles, maintenance tasks, compliance settings, and patch development for all endpoints."
- "The information we receive at the device level needs improvement."
What is our primary use case?
We use Microsoft Intune for device and identity management, providing end-user support, determining device hardware placement, collecting diagnostic logs, deploying patches, distributing software and feature updates, and managing quality rings. This platform enables us to manage over 20,000 devices across our organization effectively.
How has it helped my organization?
Intune provides a centralized platform for managing our security, allowing us to establish compliance rules and implement restrictions based on corporate security approvals and project requirements. For instance, we can disable print screens or activate screensavers after specific intervals to enhance security.
Intune offers a positive user experience, and we can monitor each user's activities.
We use Microsoft Intune's Enterprise Application Management feature to manage Forcepoint DLP, Endpoint DLP, privileged identity management, Cisco MD, and other enterprise applications according to organizational needs.
Within half an hour of being added, a device syncs with Intune, enabling policy synchronization and providing immediate benefits. Intune also offers troubleshooting assistance for any device linked to it.
Intune helped increase our IT team's productivity.
What is most valuable?
I like Intune's ability to manage roles, maintenance tasks, compliance settings, and patch development for all endpoints.
What needs improvement?
The information we receive at the device level needs improvement. For instance, we can gather data on 10K devices but not 4K ones. I want to access information about devices that currently aren't included. Twenty percent of the workload integrated into the cloud from collected data represents inapplicable scenarios. I want Intune to decrease this by at least ten percent.
For how long have I used the solution?
I have been using Microsoft Intune for two and a half years.
Which solution did I use previously and why did I switch?
We have also used Nexthink, which can connect more devices, but Intune allows us to collect more detailed information.
What other advice do I have?
I would rate Microsoft Intune ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder at LetsReflect
Very helpful for managing remote devices, but it is very costly
Pros and Cons
- "Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune."
- "Cost is the biggest factor for us right now. Microsoft Intune and AD P1 together in a bundle is a good thing to have, but it is very costly compared to other products in the market. Otherwise, Microsoft Intune is the best."
What is our primary use case?
We are mainly using Microsoft Intune for the security of people who are working from home. It is being used for BYOD.
We enforce and push policies and enforce security requirements through Microsoft Intune. We also use it for deploying applications and monitoring the devices remotely.
How has it helped my organization?
Microsoft Intune has simplified our mobile application management a lot. Managing devices that are in users' homes is very tough without Microsoft Intune. Remote management is very easy because of Microsoft Intune.
For maintaining our device security, the best feature is that it works with Azure Active Directory Premium One license. There is conditional access, which is something very unique, so if a machine is compliant and Microsoft Intune is installed on it, only then users can access our Office 365 data. It is not just a feature of Microsoft Intune but also of AD P1.
Microsoft Intune brings all of our endpoint and security management tools into one place. It has made our IT and security operations easy. With a single console, we can manage our devices.
Microsoft Intune provides full endpoint visibility and IT control across device platforms.
Microsoft Intune is simple, and it does not interfere at all with users. Users do not even know that Microsoft Intune is installed on the machine.
Application deployment through Microsoft Intune has affected the IT productivity in our organization. Previously, our IT department used to take remote control of the machine using some software. They used to manually do the installation, whereas now, they can simultaneously push an application on all the machines through Microsoft Intune. That saves us a lot of time and manpower.
Microsoft Intune has been helpful for securing hybrid work and protecting data on company and BYO devices. We have deployed BitLocker policies through Microsoft Intune to ensure that the data is encrypted on those devices. We have also disabled USB pen drives and other things on remote machines.
Microsoft Intune has improved our IT productivity a lot because we have remote users. If our users were local, it would not help much, but because we have remote users across the country, it helps a lot.
The improvement in IT productivity has also saved us costs. Previously, we needed more people to do the installations, remote monitoring, and all that, whereas now, with the single console of Microsoft Intune, all these tasks are much easier. A single person can manage hundreds of computers. We need three people less now.
Microsoft Intune has helped to reduce the risk of security breaches in our organization.
Microsoft Intune has helped us to consolidate vendors. With Microsoft Intune, security management is there and mobile device management is also there. Both these things could have been from a different vendor.
Microsoft Intune integrates well with other Microsoft products. It works well with other Microsoft products. There is a seamless integration.
What is most valuable?
Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune. We previously used to do this through group policy for Active Directory, and now, we use Microsoft Intune for managing devices. This is the best thing about Microsoft Intune.
Apart from Microsoft Windows, we can do remote device management of Android and iOS devices. We can enforce security policies for Android and iOS devices.
The user interface of Microsoft Intune is good. It is easy to use.
What needs improvement?
Cost is the biggest factor for us right now. Microsoft Intune and AD P1 together in a bundle is a good thing to have, but it is very costly compared to other products in the market. Otherwise, Microsoft Intune is the best.
Their support can also be better.
For how long have I used the solution?
I have been using Microsoft Intune for the last two years.
What do I think about the stability of the solution?
It is very stable. I have not had any issues. I would rate it a 9 out of 10 for stability.
What do I think about the scalability of the solution?
It is definitely scalable. I would rate it a 9 out of 10 for scalability.
How are customer service and support?
Their response time is poor, and the resolution capability is not good. Even after having a call with their customer care, there is a 50/50 chance of them solving the problem.
I would rate their support a 6 out of 10.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We did not buy any similar solution previously.
How was the initial setup?
For some customers, it is a hybrid deployment, and for some customers, it is a pure cloud deployment. Our customers are medium and large enterprises. They are not small businesses.
Its deployment is of medium complexity. If it is a hybrid environment, it is fairly complex. If it is a pure cloud environment, it is easy.
The deployment duration depends on the number of users we have or the number of computers we have. For a setup with 100 users or 100 computers, it takes about two weeks. It may require some troubleshooting and tweaking.
What about the implementation team?
One person is required for its deployment.
It does not require much maintenance from our side. It is normally always up to date. Once it is set, we do not need to touch it.
What's my experience with pricing, setup cost, and licensing?
I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a 7 out of 10 for pricing.
Which other solutions did I evaluate?
We evaluated a few solutions.
What other advice do I have?
I would recommend Microsoft Intune to others. If somebody has a Microsoft environment, Microsoft Intune is definitely the best solution for managing people who are working from home or remotely.
It is improving day by day. New features are coming up.
I would rate Microsoft Intune a 7 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Microsoft architect at Kyndryl
Extremely scalable and suitable for businesses of various sizes
Pros and Cons
- "One of the standout features of Intune is its seamless accessibility to work data, eliminating the need to be tied to an office or a desktop."
- "Intune's areas for improvement revolve around security and certificate management."
What is our primary use case?
The primary use case for Intune is to enable user access to authorized data and applications like Outlook and Microsoft Teams, whether they are using corporate devices or their personal ones. By enrolling these devices in Microsoft Intune, users gain access to organization data, effectively turning their device into a mobile office laptop.
How has it helped my organization?
In our work, we have experienced the advantages of using Microsoft's services, particularly when it comes to handling certificates and inventories. Microsoft's capabilities in these areas have prompted many people to transition their operations to Microsoft.
What is most valuable?
One of the standout features of Intune is its seamless accessibility to work data, eliminating the need to be tied to an office or a desktop. Whether on iOS, Android, or other mobile devices like tablets, users can effortlessly access essential tools such as email, Microsoft Teams, and custom business applications, enhancing productivity. This capability became especially crucial during the COVID-19 pandemic, when remote work setups became the norm, making Intune a prominent solution for remote access to corporate resources.
What needs improvement?
Intune's areas for improvement, especially since its implementation in June, revolve around security and certificate management, primarily related to personal devices known as BYOD. While there are policies in place to prevent data transfer between corporate and personal apps, there is room for further enhancing security measures for devices that aren't corporate-owned but are enrolled to access organization data. Tightening security in this context is a key area in which Intune can continue to evolve.
For how long have I used the solution?
I have been using Microsoft Intune for six years.
What do I think about the stability of the solution?
In terms of stability, it largely depends on how well security measures are implemented. Ensuring that devices are properly secured and monitored is crucial for stability, especially in situations like a lost device where sensitive data is at risk. Security awareness and access controls play a significant role in maintaining a stable environment. Multi-factor authentication and additional conditional access measures, such as fingerprint access, are used to verify the user's identity and protect data. I would rate the stability of the solution as a nine out of ten.
What do I think about the scalability of the solution?
The scalability of Intune is highly rated by engineers for its flexibility. It is easy to scale, primarily due to the licensing options. You can start with a smaller scope, say, with 40-50,000 employees, who want to use corporate devices with Intune. As your organization grows, you can easily expand, going up to more than 100,000 users, and incrementally add licenses as needed, be it on a quarterly or monthly basis. This makes Intune a versatile solution for businesses of various sizes. At our company, for mobile devices and laptops, we have 30,000 users. I would rate the scalability of the solution as a ten out of ten.
How are customer service and support?
The experience with Intune support has been generally positive, although there has been a learning curve for support staff. Initially, there were some challenges, with different teams involved, which sometimes resulted in less than optimal solutions. However, the situation has improved over time. On a scale of one to ten, I would give an eight out of ten rating for Intune support. It is a generally positive experience with room for further enhancement.
How was the initial setup?
I would rate the complexity of the initial setup as a seven out of ten. However, if you have prior experience with MDM solutions or other MDM platforms like MobileIron, AirWatch, or IBM's MaaS360, the process may be more straightforward. Intune deployment typically takes a few weeks. The deployment involved a team of over 35 people to cater to a user base of around 30,000 in an automobile company based in Canada. The process began with testing and policy configuration over a month, focusing on aspects like data restrictions and copy limitations. After the pilot phase, Microsoft provided a pricing model, and a migration process took place over two to three months. This involved transitioning users from BlackBerry to iOS and Android and incorporating Windows Autopilot for Windows laptops, both new and existing. The onboarding process also extended to HP and other vendors.
What's my experience with pricing, setup cost, and licensing?
I find the pricing for Microsoft Intune to be quite reasonable. It is available through various licensing options, including E5 Enterprise, E3 Enterprise, and as a standalone product. E5 Enterprise provides Intune as part of a bundled package, while E3 Enterprise offers it separately. Microsoft offers several licensing options, allowing organizations to choose the one that suits their specific needs. Before deploying, there is a free trial period of one month where you can test it with up to 50 devices. Once you have an understanding of your needs and Microsoft's pricing, you can choose the right model and device enrollment numbers. After the trial period, they offer a budget of around $120 for you to allocate according to your requirements. The pricing is then converted into a pro-rated monthly basis, depending on the volume of devices you need to manage, whether it is beyond fifty or a hundred. This flexible approach is advantageous for users. Overall, I would rate it as a seven out of ten in terms of costliness.
Which other solutions did I evaluate?
In comparison to earlier vendors like IBM, AirWatch, MobileIron, and SOTC, Microsoft Intune stands out as more flexible and user-friendly. These earlier systems were rigid and required IMEI numbers, making them less adaptable. Intune, on the other hand, is simple, similar to Azure, and excels in terms of scalability and versatility. Creating device-switching policies in Intune is straightforward and visually intuitive. It involves selecting the appropriate profile and specifying the device type (iOS, Android, or Windows). The options are readily accessible, making Intune an easy-to-use solution for managing mobile devices and endpoint management tasks.
What other advice do I have?
I highly recommend using Microsoft Intune, especially in today's remote work scenario driven by the COVID-19 pandemic. It is a robust solution for managing corporate and BYOD devices, ensuring that they are properly configured and secure. Intune simplifies end-to-end device management, from pushing policies to implementing multifactor authentication, and it's the best option in the market right now. While VMware Workspace ONE and AirWatch are good, Microsoft Intune stands out, as evidenced by its popularity among clients, with more than 80% opting for it. It is definitely worth considering and conducting a proof of concept to see how it can benefit your organization. Overall, I would rate the solution as a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Cloud Solution Specialist & End User Architect at a computer software company with 51-200 employees
Cloud integration reduces hands-on IT support and increases productivity
Pros and Cons
- "The most valuable feature of Microsoft Intune is its scalability."
- "The platform is incredibly slow and could be more responsive. Specifically, when making changes to security policies, I would like to see those changes take effect more quickly."
What is our primary use case?
I use Microsoft Intune for endpoint management. I administer Intune for many clients, and I also use Bring Your Own Device (BYOD) application protection policies.
What is most valuable?
The most valuable feature of Microsoft Intune is its scalability. It helps reduce hands-on IT support, especially with remediations. Since it is a cloud solution, there is no need for on-premises infrastructure to support endpoints. Endpoint Analytics is considered very useful, although it can be slow. Endpoint Privilege Management greatly increases productivity by allowing admin rights to be assigned to individual applications.
What needs improvement?
The platform is incredibly slow and could be more responsive. Specifically, when making changes to security policies, I would like to see those changes take effect more quickly.
For how long have I used the solution?
I have used Microsoft Intune since more than 2019, so approximately three years.
What was my experience with deployment of the solution?
For me, the deployment is not complicated, but it is a complicated process overall.
What do I think about the stability of the solution?
Microsoft Intune is generally stable but slow. I would rate its stability at eight out of ten.
What do I think about the scalability of the solution?
I would rate Microsoft Intune's scalability ten out of ten. Being a cloud solution increases its scalability.
How are customer service and support?
The technical support for Microsoft Intune is slow to respond and not great. I try to avoid using it because of its slowness. If you can get through to technical support, it is great, but the triage process is lackluster. I would rate their technical support five out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I previously used Symantec Altiris. I switched to Microsoft Intune for native cloud support, as Altiris was not native at the time with cloud support.
What was our ROI?
Using Microsoft Intune saves costs by reducing the need for hands-on IT support. It has improved our ROI by lowering licensing costs due to the consolidation of vendors.
What other advice do I have?
I rate Microsoft Intune eight out of ten because it is improving all the time. The biggest lesson is that all solutions must be integrated, especially in the journey to the cloud. It is important to keep up-to-date with changes in Intune to ensure all adaptations are utilized.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Mar 11, 2025
Flag as inappropriateIT Support Specialist at Sorbonne University Abu Dhabi
Consolidation of multiple management platforms into one increases productivity and cost savings
Pros and Cons
- "The ability to manage devices over the cloud is a big benefit, as devices now receive updates regardless of location."
- "A detailed device diagnostic feature is missing. Also, operating system deployment and imaging are missing."
What is our primary use case?
We use Microsoft Intune for managing devices, deploying applications, and asset management.
What is most valuable?
Recently, the remote help feature, which is an add-on, has been very useful. Although a detailed device diagnostic feature is missing in Intune, the basic one is available. The major advantage is configuring devices on all platforms—Windows, Mac, and all other devices—on one platform, which has allowed us to consolidate from two platforms, SCCM and JAMF, to just Intune. The efficiency of compliance management and managing updates and patches has improved significantly. The ability to manage devices over the cloud is a big benefit, as devices now receive updates regardless of location.
What needs improvement?
A detailed device diagnostic feature is missing. Also, operating system deployment and imaging are missing. There should be a feature to run detailed diagnostics on devices to identify issues.
For how long have I used the solution?
We have been using Microsoft Intune for about one year.
What was my experience with deployment of the solution?
The deployment is straightforward, but it can be complex if the person is not technically skilled. With the right knowledge, one person can manage the process, but multiple systems are involved, and comprehensive technical knowledge is necessary.
What do I think about the stability of the solution?
I find the stability of Microsoft Intune to be excellent, and I would rate it a nine out of ten.
What do I think about the scalability of the solution?
The scalability of Microsoft Intune is good, and I would rate it an eight out of ten.
How are customer service and support?
We haven't directly contacted Microsoft support for Intune, but we have a vendor for support. As it is a Microsoft-support product, it typically suggests good support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used SCCM for Microsoft and JAMF for Apple devices. We switched because Microsoft Intune integrates with our existing Microsoft campus license, allowing us to consolidate everything on one platform, data in one place, and on the Microsoft cloud. This integration eliminates the need for separate platforms.
How was the initial setup?
The initial setup was straightforward, but at the beginning, it required technical capability and knowledge of multiple systems. One person with the necessary technical knowledge could handle the deployment.
What about the implementation team?
One person can manage deployment if they have comprehensive technical knowledge. Multiple systems are involved, so familiarity with system administration and multi-system awareness is required.
What was our ROI?
Productivity increased by fifty percent, and cost savings were achieved by not renewing the JAMF license. We already had a campus license, so we didn't have to buy a new one.
What's my experience with pricing, setup cost, and licensing?
As we already had the Microsoft campus license, we did not purchase anything new. There were no new setup costs, and cost savings from not renewing the JAMF license were realized.
Which other solutions did I evaluate?
We evaluated solutions including ManageEngine, which we used for a few months before switching to Intune due to cost benefits.
What other advice do I have?
Integration is a key benefit of Microsoft Intune, especially for organizations already using Microsoft systems. Everything being on one cloud, with integrated data, makes it a comprehensive solution. I rate Microsoft Intune nine out of ten overall.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Mar 6, 2025
Flag as inappropriateStrategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
Faced limitations with diverse platforms, yet centralizes management tools
Pros and Cons
- "Intune does consolidate all endpoint and security management tools into one place, making everything easier to manage."
- "Intune should support platforms other than Windows. We have encountered several limitations, especially when handling iOS devices."
What is our primary use case?
Currently, we are using Intune to manage our iOS devices. We are planning to extend its use to our Windows computers. Initially, the immediate need was for a Mobile Device Management to support the iOS platform, and Intune fulfilled that requirement.
What is most valuable?
When it comes to iOS, Intune is quite limited. Since it is a Windows product, it is more tailored towards Windows devices. We noticed limitations, which is one reason we are trying to move away from it. Intune does consolidate all endpoint and security management tools into one place, making everything easier to manage.
What needs improvement?
Intune should support platforms other than Windows. We have encountered several limitations, especially when handling iOS devices. Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient. Enhancements are needed based on my real user concerns.
For how long have I used the solution?
We have been using Intune since we transitioned to Office 365, and that was over five years ago.
What do I think about the stability of the solution?
The product itself is fine. We have not experienced any connection issues or significant problems. However, we do encounter backend issues related to its administration.
What do I think about the scalability of the solution?
Intune is not scalable enough to fully support other operating systems aside from Windows.
How are customer service and support?
Microsoft support is alright; it is a standard experience. On a scale from one to ten, I would rate it a five.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We did not use a different solution before opting for Intune.
How was the initial setup?
The initial deployment was pretty straightforward.
What about the implementation team?
The deployment was completed with an in-house team comprising about twenty people, where everyone had a small piece of the work.
What was our ROI?
We see ROI because Intune is bundled in our Microsoft agreement.
What's my experience with pricing, setup cost, and licensing?
The pricing is fair. We get Intune bundled with our Microsoft agreement.
Which other solutions did I evaluate?
We did not evaluate any other options before choosing Intune.
What other advice do I have?
If you are a Microsoft shop, then Intune is a good fit. If not, you might face issues because it primarily supports Microsoft products. We are planning to decrease its usage. Overall, I would rate Intune a five because we are not solely a Microsoft environment.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Feb 10, 2025
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