I have been working with Microsoft Intune for the last seven years. Before that, I worked on competitive platforms like MobileIron and Citrix Endpoint Management. These are MDM platforms, and when compared to them, Intune is one of the best solutions from Microsoft. I currently play a role as a Microsoft Intune architect, designing and implementing solutions for customers, managing iOS devices, and Android devices, and now it's growing in managing Windows devices. Previously, SCCM was used as an on-premise solution for clients, but now they are moving to Microsoft Intune as a cloud solution with better security and functions.
Manager, Information Technology at The Times of India
Improved certificate distribution with enhanced migration support
Pros and Cons
- "Previously, SCCM was used as an on-premise solution for clients, but now they are moving to Microsoft Intune as a cloud solution with better security and functions."
- "The synchronization of devices takes a significant amount of time, between 15 minutes and two hours. Microsoft should work on reducing this sync time to improve efficiency."
What is our primary use case?
What is most valuable?
Windows Autopilot is one of the best features. It offers security and helps us know which device a user is using before it is enrolled.
Autopilot has various features, making it easy to manage Windows devices. In the migration of existing SCCM devices to Microsoft Intune, we use Group Policy Analytics, which simplifies copying existing policies to Intune and reduces migration time significantly.
Comparing iOS devices, DEP is an exceptional solution integrated with Microsoft Intune. It allows for better visibility and actions on devices.
The Volume Purchase Program (VPP) from Apple is also beneficial as it reserves licenses for specific applications, which we can integrate with Intune.
What needs improvement?
In terms of improvements, regarding Windows devices, Microsoft needs to enhance options for copying existing policies to Intune.
Some configurations are not available with Intune and exist in group policy, so they should be added to Intune immediately. Most customers are migrating from on-premise to cloud, and this should be a priority.
The synchronization of devices takes a significant amount of time, between 15 minutes and two hours. Microsoft should work on reducing this sync time to improve efficiency.
For how long have I used the solution?
I have been working with Microsoft Intune for the last seven years.
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How are customer service and support?
When a particular device issue is not resolved, I report it to Microsoft, who will take it over and add it in the next quality or feature updates. It will take time, but it will definitely be resolved.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used MobileIron, a notable solution in the market. At that time, Microsoft Intune was not an option. MobileIron was one of the best solutions despite its high cost for users. Microsoft Intune is cost-effective, and integrating it with other Microsoft services, like Windows 10 and 11, is beneficial. I have also worked on Citrix Endpoint Management.
How was the initial setup?
The redeployment of Intune is quite simple. Level four support is managed by Microsoft. Previously, with on-premise solutions, disaster recovery was essential. Microsoft Intune cloud environments should develop their own disaster recovery solutions.
What was our ROI?
Overall, Microsoft Intune covers more than seventy percent of the market. I have worked on numerous projects within a consulting company, most of which involved Microsoft Intune. It is one of the leading products for MDM solutions.
What other advice do I have?
PKI is typically managed by a separate team, though on-premise PKI is fine. Microsoft provides solutions like SCEP for certificate distribution, which another team can manage. Certificate distribution and authentication, such as MFA, can be defined on the Internet with SCEP to distribute certificates to end users. For example, WiFi authentication can use certificate-based methods. My overall product rating is nine out of out.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: MSP
Last updated: Feb 16, 2025
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Owner & Senior Consultant at Secure At Work
Streamlined integration and updates optimize management
Pros and Cons
- "Comparing this to having an endpoint management solution, the efficiency gain may be up to 80%."
- "First of all, the integration with the rest of Microsoft's products is a major win."
- "A major challenge is making all the products work within device management solutions like Intune. It would be beneficial if Microsoft removed support for older products much earlier in the process."
- "Customer service is not really good. I would give it a six out of ten. The main issue is the time it takes to get someone involved who truly understands what the product does."
What is our primary use case?
I am an IT consultant, and I mainly advise my customers on how to implement Microsoft 365 solutions like Microsoft Intune within small and large companies.
What is most valuable?
First of all, the integration with the rest of Microsoft's products is a major win. Secondly, it comes from a vendor for which we manage most of the operating systems, which is a big plus.
As a software-as-a-service, it is updated monthly, meeting all the new functionality provided by the operating system vendors. If I don't have an endpoint management solution, I must go to each computer individually to harden systems, install software and data.
Comparing this to having an endpoint management solution, the efficiency gain may be up to 80%.
What needs improvement?
The biggest challenge Microsoft has with its own product is supporting all the versions of its own product as well. A major challenge is making all the products work within device management solutions like Intune. It would be beneficial if Microsoft removed support for older products much earlier in the process.
However, given that they have paying customers, it's not something they can easily do. Ideally, we would have a product capable of managing the latest versions of the operating systems without having to deal with outdated systems.
For how long have I used the solution?
I have been using the product actively for about five to seven years.
How are customer service and support?
Customer service is not really good. I would give it a six out of ten. The main issue is the time it takes to get someone involved who truly understands what the product does and what the real issue is. I do realize that my support requests are the more advanced ones.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Getting used to working with a product like Intune is easier if I'm already familiar with other Microsoft products, as many companies are. The adoption rate is quite fast. Other vendors provide good solutions as well. Ultimately, it depends on what I am accustomed to. If I have worked for 20 years with VMware technology, then adopting the VMware endpoint management solution might be easier than switching to Microsoft Intune.
What was our ROI?
It really saves time and resources. As mentioned earlier, I need not go to each machine to update it and install software when using a device management solution. The efficiency gain might be between 60% to 80% compared to other products. If compared to another product I am accustomed to, the results may vary.
What other advice do I have?
As a consultant, I advise customers and help them implement it. In addition, I offer a service where customers purchase configuration updates from me on a subscription basis. I ensure the Intune environment and other products remain up-to-date.
Microsoft is doing a good job in this area, and many customers who ask for my help already pay for the license. Cloud PKI has similar issues, where other vendors provided that functionality before. Customers who needed it previously adopted third-party solutions.
Now, Cloud PKI has been available for a year, serving as a good alternative provided by Microsoft, although many customers continue to stick with solutions they had already adopted.
My overall rating for this solution is eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: MSP
Last updated: Jan 30, 2025
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April 2025

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Senior Manager, Mobility Engineeering at BMO
Streamlined device management with integration benefits, but reporting capabilities need enhancement
Pros and Cons
- "One valuable feature of Microsoft Intune is the enrollment process, which is user-based, making it easier to manage compared to AirWatch."
- "There is room for improvement in the reporting capabilities, specifically app reporting. It is challenging to report which apps are installed on which device."
What is our primary use case?
I use Microsoft Intune for mobile device management. My team is specifically responsible for managing mobile devices. Recently, we migrated all our devices to Intune from AirWatch. At my company, we are also utilizing Intune to manage desktops, laptops, and MVD devices.
What is most valuable?
One valuable feature of Microsoft Intune is the enrollment process, which is user-based, making it easier to manage compared to AirWatch. Additionally, the integration with Azure and other Office 365 apps is seamless. Another beneficial aspect is that Intune brings all endpoint and security management tools into one place, allowing us to streamline management and have a single point of view. Mobile users have found the enrollment process seamless, and the Company Portal displays required apps effectively.
What needs improvement?
There is room for improvement in the reporting capabilities, specifically app reporting. It is challenging to report which apps are installed on which device. Also, there needs to be more granularity in pulling up stale records. I cannot control mobile devices separately or create separate policies, which Microsoft mentioned they are working on.
For how long have I used the solution?
I have been using Microsoft Intune for a little more than two years now.
What was my experience with deployment of the solution?
The migration to Intune took some time to show benefits, as we started about two years ago and are finishing the migration now. Initially, there were challenges due to differences between Workspace ONE and Intune, requiring adjustments to internal policies.
What do I think about the stability of the solution?
From an end-user perspective, mobile users have had a good experience, with enrollment being seamless. However, there are concerns with inconsistent device syncing, as there are times when synchronization with Intune takes longer than expected.
How are customer service and support?
My experience with customer service is that once I reach higher-level support, the service is good. However, intermediate levels of support haven't been very successful, so I often escalate to get higher-level engineers involved.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I used AirWatch, which is now called Workspace ONE from VMware, before switching to Microsoft Intune due to better pricing with Intune, as it is included with an E5 license.
How was the initial setup?
The initial setup of Microsoft Intune was made easier as I had previously been using it on the desktop side. However, there were challenges due to differences with Workspace ONE, but after addressing those, everything went smoothly.
What about the implementation team?
My entire team was involved in the implementation, with at least three people working on it.
What's my experience with pricing, setup cost, and licensing?
The pricing was much better with Microsoft Intune, as it is included with an E5 license, requiring no additional hardware purchases, which was a deciding factor for us to switch.
What other advice do I have?
Overall, I would rate the solution a seven on a scale of one to 10. The more mature features of Workspace ONE mean it offers better functionality in some cases, but Microsoft Intune’s pricing and integration with our existing licenses make it more appealing financially.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 2, 2025
Flag as inappropriateManager, Information Technology at Kadaster
Enables secure and flexible device management across multiple platforms
Pros and Cons
- "Intune makes our organization more secure and flexible. We can onboard new employees faster and more securely. We are a governmental organization with strict regulations, and Intune helps us comply with those requirements."
- "Intune makes our organization more secure and flexible."
- "We would like to see the ability to use multiple personas on a device, similar to Samsung Knox, included in future updates."
- "Customer service used to be better, but as we are nearing the end of the contract, the focus on investing in us as a customer has diminished. It is what one would expect in such a situation."
What is our primary use case?
We use Microsoft Intune to manage mobile devices and distribute software. It helps us securely manage multiple vendors and operating systems.
How has it helped my organization?
Intune makes our organization more secure and flexible. We can onboard new employees faster and more securely. We are a governmental organization with strict regulations, and Intune helps us comply with those requirements.
What is most valuable?
The most valuable feature for us is mobile device management because it allows us to use multiple vendors and operating systems securely. I don't use Intune directly. My teams have used it, and I don't get any complaints about the user experience.
Intune Suite's enterprise application management has made my life a little more difficult because now I know the kind of applications circulating in my organization. On the other hand, we started a program to fix the problem, and Intune helps us by providing us with insights.
Copilot helps because you can use the prompt to ask questions about the Intune-managed environment. That shortens the time we spend on reporting and that kind of stuff. Our analysis will be more efficient.
What needs improvement?
We would like to see the ability to use multiple personas on a device, similar to Samsung Knox, included in future updates.
For how long have I used the solution?
I have used Intune for the two years I have worked for my company, but the company has been using it for longer.
What do I think about the scalability of the solution?
Intune's scalability is excellent. We are not a large company—only around 2,000 employees— and Intune handles our needs well.
How are customer service and support?
Customer service used to be better, but as we are nearing the end of the contract, the focus on investing in us as a customer has diminished. It is what one would expect in such a situation.
How would you rate customer service and support?
Positive
How was the initial setup?
Deploying Intune was difficult for me, but we have a deployment manager who handles it.
What about the implementation team?
We used multiple consultants, including Capgemini and KPN. Our experience with Capgemini has been positive due to a long-term relationship.
What was our ROI?
It is hard to quantify the ROI in hard metrics, but using Intune allows faster onboarding, increased flexibility, and more insight into device and software usage.
What's my experience with pricing, setup cost, and licensing?
We are a governmental organization, so we can get discounts. Considering our environment, we get good value.
What other advice do I have?
I rate Microsoft Intune eight out of 10. Microsoft Intune fits well into our architecture, and they are developing new features like Copilot. It has contributed to the seamless integration with our existing setup.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Dec 4, 2024
Flag as inappropriateEnd User Computing Architect at a consultancy with 10,001+ employees
Simplifies IT and security operations and enrolling endpoints is a breeze
Pros and Cons
- "A valuable feature is user enrollment, where users can enroll their devices in their organizations themselves."
- "The current Intune reporting functionality could benefit from some improvements."
What is our primary use case?
We use Intune to manage endpoints as a centralized enterprise solution. Instead of relying on Active Directory or an on-premise system, we directly manage employee devices using Microsoft Intune. Intune, a cloud-based SaaS product, simplifies endpoint management. From a user perspective, it's an improvement. Users no longer need to be on the office network. They can set up their devices anywhere with an internet connection, whether at home or another location.
Security is also enhanced. By using Intune as a mobile device management solution, we can implement security controls and restrictions on endpoints. Intune helps us achieve a balance between user experience and security.
How has it helped my organization?
Managing remote employee devices with Microsoft Intune is easy. Intune acts as a central platform for deploying controls, policies, and applications to our endpoints. It simplifies the delivery of these configurations to our remote workforce.
Intune simplifies our mobile application management. Once implemented across the organization, it will eliminate our reliance on on-premises solutions. Previously, managing endpoints required using our System Center Configuration Manager. Now, Microsoft offers a unified solution called Microsoft Endpoint Manager. Intune, a key component of this suite, allows for convenient device enrollment over the internet, streamlining endpoint organization.
Intune helps bring our endpoints and security management tools into one place.
Consolidating endpoints and security management tools simplifies IT and security operations. This unified approach offers a single solution or console for all tasks. Role-based access control ensures each administrator only sees and modifies what's relevant to their role. For example, the security team can access Intune solely for security-related functions, while the patch management team has its own set of permissions. This centralized management is significantly easier to handle than using multiple third-party tools. Intune provides a comprehensive solution where everyone can configure settings – security, endpoints, controls, etc. – within a single platform.
Intune offers endpoint visibility and IT control across various device platforms. It simplifies troubleshooting and device management compared to other solutions. Intune excels in providing a comprehensive solution. We can manage applications, security controls, and patching processes all within Intune. This eliminates the need to rely on three separate solutions. With Intune, everything is consolidated into a single platform, allowing for combined reporting and streamlined issue resolution.
Enrolling endpoints with Intune is a breeze! The overall user experience is excellent, easily a nine out of ten.
There are three critical features of Intune for maintaining our devices' security. Endpoint encryption ensures data on the device is scrambled even if it's lost or stolen. Intune supports BitLocker encryption for Windows devices and file-level encryption for Mac devices. Defender is a comprehensive security solution that helps protect devices from malware, viruses, and other threats. Compliance policies in Intune allow us to define security requirements for devices. These policies can enforce encryption, complex passwords, and other security settings. If a device doesn't meet the compliance policy, it can be restricted from accessing organizational resources. Intune can also send notifications to users or administrators when a device becomes non-compliant.
In the initial stages of migrating from our on-premises solution to Intune, we relied on device compliance policies. We configured these policies to require the latest antivirus signatures, specifically targeting developer devices. This ensured compliance and minimized the risk of non-compliance impacting their work. While compliance policies were initially used, we've since transitioned to Microsoft Defender, which now plays a major role in our device security strategy.
Intune's application deployment feature has significantly improved efficiency in our IT department. As one of its key functionalities, Intune allows deployment of a variety of applications with different extensions, such as .DXE or .MSI files. However, for applications requiring custom license scripts, batch files, or executables, Intune provides its own Windows app deployment toolkit. This toolkit facilitates the conversion of these files into a format compatible with the Intune app store and its update system.
The user interface is easy to navigate. Microsoft provides monthly updates that introduce new features. Previously, they provided pie chart visualizations for complaint and policy control status reports. These have been transitioned to standard chart formats. Overall, the UI continues to improve with each Microsoft update.
Company-owned devices are subject to a different set of policies. These policies may be very strict, restricting certain functionalities, or they may prioritize security above all else. On the other hand, for BYOD programs, we provide users with certain privileges for their mobile devices and laptops. We create a secure, isolated environment in a sandbox to manage the devices within that environment. Security is a major consideration for both BYOD and company-owned devices.
Intune has increased our IT productivity for patching and security by around 15 percent.
Microsoft Intune helps our organization reduce the risk of security breaches by eight percent by deploying zero-day patches in conjunction with Defender and Sentinel.
Intune has helped us consolidate vendors with the driver deployment and onboarding.
We manage configurations for Microsoft 365, co-managed devices, Azure, Defender security controls, and DLP controls within Intune. This centralized platform allows us to configure roughly 80 percent of these services and controls in a single location.
What is most valuable?
A valuable feature is user enrollment, where users can enroll their devices in their organizations themselves. This streamlines the process and saves IT time.
Another key benefit is zero-day productivity. During enrollment, the user has access to the applications and settings the organization needs them to have, making them ready to work immediately. Intune essentially pre-configures the device based on the user and organization during enrollment.
Finally, Intune offers easy patch management for various endpoints, including Windows 10, 11, and Macs. Deploying upgrades and monthly patches is significantly simpler compared to other solutions, both from Microsoft and third-party vendors.
What needs improvement?
The current Intune reporting functionality could benefit from some improvements. Specifically, a report that tracks patch deployment status would be valuable. Ideally, I'd like a report that provides device-level details on applications and controls deployed. However, it seems like other organizations might be more interested in control-centric reports, showing details like what control was deployed, the number of devices affected, and other relevant device data. Overall, reporting is the area where we're encountering the most challenges with Intune.
For how long have I used the solution?
I've been using Microsoft Intune as a comprehensive solution for the past six years. While I had some experience with it before 2019, it was limited to mobile device management. Since 2019, I've been managing the full Intune suite as an administrator, overseeing Windows endpoints, Mac endpoints, Android and iOS.
What do I think about the stability of the solution?
I would rate the stability of Microsoft Intune eight out of ten.
What do I think about the scalability of the solution?
Microsoft Intune excels in scalability, earning it a nine out of ten rating. It empowers organizations to migrate to the cloud and manage all their endpoints seamlessly. This includes a wide range of platforms like Windows, macOS, mobile devices, and even Linux. Intune simplifies endpoint management by offering a centralized solution for all these platforms.
How are customer service and support?
The response time and technical knowledge of the support team is not what it used to be.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used an on-premises solution, Microsoft Endpoint Manager, to manage our devices. The pandemic necessitated a shift to the cloud.
How was the initial setup?
The initial deployment of Intune can be complex because it is linked to Microsoft Entra, which itself is a complex product. This complexity depends on the desired outcome. Intune's deployment complexity hinges on whether users will enroll their devices themselves or if the IT team will enroll them and grant access. A proper pre-assessment is crucial to determine if Intune's complexity aligns with our desired outcome.
Our deployment took two months to complete because of the internal security approvals we required.
Three administrators were required for the deployment.
What's my experience with pricing, setup cost, and licensing?
The price for Intune is fair.
What other advice do I have?
I would rate Microsoft Intune eight out of ten. There are some improvements concerning the reports and there are other design-related concerns that we are looking at in Intune.
We don't have the tunnel option because we primarily work in a restricted computer environment. Our organization uses Microsoft Intune to manage applications within a dedicated sandbox environment. We perform frequent updates to ensure everything is current.
During the initial onboarding process, we encountered some challenges, and multiple teams were involved in resolving them. For example, users from India might experience issues like broken URLs or restricted access due to their ISPs. Similarly, in China, certain URLs might be blocked by some internet service providers. To address these issues, we initially involved additional administrators from each region on the administrative side. However, we've since transitioned to a centralized management structure with a core team of five to six members overseeing the entire organization.
We maintain a separate development Intune environment for User Acceptance Testing specific to the Asia Pacific region. Since our production environment is also located in Asia Pacific, we essentially have two Intune instances: one for development and one for production. We also have around 290,000 devices.
We have a team of five Intune administrators. The only maintenance required for Intune is the updates.
I recommend Microsoft Intune.
Based on the number of users and devices you're enrolling, I recommend having separate UAT and production Intune environments for larger deployments. For simpler environments, a single Intune license is sufficient to manage your devices and integrate with your Enterprise and Microsoft 365 solutions.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CTO at Sojitz Logistics Corporation of America
Provides great visibility, helps consolidate our endpoint devices, and our vendors
Pros and Cons
- "Fortunately, now everything is streamlined into a single, unified platform."
- "I would like some integration with the Microsoft reporting platform Power BI."
What is our primary use case?
Microsoft Intune serves as our central platform for device management, ensuring timely patching and secure access through conditional controls.
We leverage Intune to automate device onboarding, ensure patch deployment and device compliance, and generate compliance reports. We prioritize patching devices identified as non-compliant through these reports.
How has it helped my organization?
Microsoft Intune has played a crucial role in enabling remote work for our facilities under our BYOD policy. It has been essential for our success.
Consolidating all our endpoint security management tools into a single platform significantly improves our IT and security operations. This streamlined approach provides us with the advantage of using only one reporting stack, and it yields synergies that surpass the capabilities of individual solutions from separate vendors.
Integrating Intune with other Microsoft services has streamlined authentication through single sign-on. We're now transitioning to passwordless authentication for enhanced security and convenience within our unified environment.
Last week, for example, someone traveling to China had their laptop stolen. Fortunately, thanks to Intune, we were able to remotely wipe the device, protecting their data.
The incident reporting and analytics tools enable us to monitor our devices' compliance status near-continuously. As licensed customs brokers subject to Department of Homeland Security inspections, this allows us to generate reports quickly and efficiently, reducing inspection time from thirty minutes to three to four minutes.
Intune gives us full visibility into our devices and IT control across all platforms. This has significantly streamlined our management process. Previously, two people in our ten-person department spent their entire time monitoring platforms and fixing issues. Now, only one person devotes 75 percent of their time to these tasks. This means we're accomplishing more with fewer people and less time overall.
It's great, but the issue with any platform like it is the delay between deploying something and it rolling out remotely. However, it's probably the best option available in terms of keeping us informed about what's happening outside our server room or hosting environment.
Microsoft Intune has been instrumental in securing our hybrid work environment and protecting data on company-owned devices (BYOD). Before Intune, if someone lost their phone, wiping it meant erasing all their personal data - photos, documents, everything. Today, with Intune, we can selectively remove only our applications and data. This allows users to recover a lost phone and restore their personal information. Intune empowers us to be more proactive, eliminating the worry of accidentally wiping a misplaced device.
Microsoft Security Signals has become an invaluable addition because it provides centralized reporting capabilities. This one-pane-of-glass view empowers us to easily communicate our security posture internally to management and externally to regulatory agencies and auditors.
I'm impressed with the Intune endpoint privilege management feature. It's allowed us to reduce even the admin team's permissions significantly. Now, they typically lack access to most things, but the system elevates their privileges just in time for them to complete specific tasks and then demotes them again afterward. This least-privilege approach has been fantastic, and the built-in integration across the entire Microsoft stack is a major advantage. It saves us the hassle of purchasing and integrating a separate solution – it's simply there and works seamlessly.
Implementing least privilege access through Endpoint Privilege Management has significantly improved our organization's attack surface. For example, our Microsoft Secure Score was around 60 percent before adopting the solution, and it's now up to 98 percent. This reduction in the attack surface has also enabled us to implement various remediation measures and establish context-based security. For instance, even if users enter the correct password and complete two-factor authentication, we can require additional authentication if they log in from an unfamiliar location, such as a new country or state. This multi-layered approach provides us with an enhanced sense of security.
Intune has helped reduce the risk of security breaches in our organization.
We had another deployment solution for Apple iOS and Mac devices. Additionally, we also managed a few Linux boxes with an unsupported management architecture. We were able to migrate all of those devices to Intune.
Intune has helped consolidate vendors.
What is most valuable?
The integration with macOS and mobile devices specifically iOS, iPhones, and iPads was challenging in the past, requiring separate solutions and manual processes. Fortunately, now everything is streamlined into a single, unified platform.
What needs improvement?
I would like some integration with the Microsoft reporting platform Power BI.
For how long have I used the solution?
I have been using Microsoft Intune for five years.
What do I think about the stability of the solution?
Microsoft Intune is stable.
What do I think about the scalability of the solution?
The scalability is good.
Which solution did I use previously and why did I switch?
We used System Center Configuration Management, and we did it all on-prem. When Covid hit we switched to Intune.
How was the initial setup?
Microsoft documentation has traditionally been criticized for its complexity and search difficulty. While some improvements have been made, many users still rely on online forums and YouTube videos for basic setup and troubleshooting. As a result, the onboarding experience can feel less polished compared to competitors like Malwarebytes, which offer more hand-holding during installation and configuration. Unfortunately, navigating Microsoft products often requires independent research and trial and error, which can be a barrier for new users.
What's my experience with pricing, setup cost, and licensing?
Consolidating vendors has lowered our licensing costs. However, some features included in Microsoft's Intune might be 50 percent more expensive if purchased separately from another vendor. Specifically, if we consider upgrading Azure Active Directory or Entra to the P2 level, adding Intune capabilities, and acquiring the full Intune suite, Microsoft offers a significantly lower per-user cost compared to external vendors. With Microsoft, it's just a couple of dollars per user, while external vendors typically charge $10-$14 per user for similar functionality.
I would rate the price a four out of ten with ten being the most expensive.
Which other solutions did I evaluate?
We evaluated several options, primarily security solutions like Malwarebytes and Sophos, which offer remote management capabilities. Ultimately, we opted for Intune.
This is a case where remote management was initially implemented as an afterthought, primarily driven by anti-phishing and anti-malware threat response needs. Subsequently, it became the sole platform for endpoint management, despite limitations in its functionality and granularity compared to solutions like Intune.
What other advice do I have?
I rate Microsoft Intune an eight out of ten.
I'm conflicted about consolidating our vendors. On the one hand, it would simplify things considerably, which is appealing. However, I worry about relying solely on one supplier, preferring a layered approach with multiple vendors. Ideally, we'd maintain a multi-vendor setup, but the current complexity makes it challenging. There are currently vulnerabilities related to Microsoft's primary factor authentication, including several unpatched zero-day exploits. These represent ongoing security concerns.
It's crucial for our organization that the Intune suite integrates seamlessly with Microsoft 365 and Microsoft Security, both for cloud-based and co-managed devices. This is especially important considering the recent trend of moving data back on-premises. We believe a hybrid environment offers the best of both worlds, but many tools are cloud-only, making them incompatible with our on-premises servers or unable to manage them effectively. Thankfully, the Intune suite has addressed this gap, providing us with much-needed flexibility and functionality.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head Of EUC at Telenor Microfinance Bank (TMB)
Helps unify our endpoint and security management tools, enhances IT security operations, and improves our security posture
Pros and Cons
- "Intune's unified endpoint management platform is invaluable."
- "Microsoft Intune is not user-friendly to manage and has room for improvement."
What is our primary use case?
We opted for Microsoft Intune for endpoint management within our Microsoft solution bundle.
How has it helped my organization?
Intune unifies our endpoint and security management tools.
Managing our devices in a single solution helps our IT security operations.
The user experience is good, especially for SIS Administration.
Intune provides 90 percent visibility and IT control across device platforms.
Intune helps us secure our hybrid work.
Our information security team has been quite satisfied with our organization's security posture since deploying Intune.
Microsoft's E3 and S3 subscriptions keep us within their ecosystem and enhance our IT productivity, eliminating the need for third-party solutions.
With the implementation of Intune the risk of security breaches has been decreased.
Intune's unified platform has saved our organization money by eliminating redundant costs, like extra licenses and the need for multiple solutions for the same tasks.
Intune helped us consolidate vendors. This consolidation has improved our security posture.
It is important for us that Intune integrates with Microsoft 365 and Microsoft Security for both cloud and commonly managed devices.
What is most valuable?
Intune's unified endpoint management platform is invaluable.
What needs improvement?
Microsoft Intune is not user-friendly to manage and has room for improvement.
The detection and prevention of end-user data leaks from mobile devices can be improved.
For how long have I used the solution?
I have been using Microsoft Intune for nine months.
How are customer service and support?
The first level of remote support is inadequate. While the E5 license grants access to advanced support, I've encountered instances where the technical support team deflects responsibility. For example, a recent issue with Microsoft not syncing properly with the cloud was attributed to Windows and redirected to another team. Due to Microsoft's overall responsibility for their products, I believe since it all falls under the umbrella of Microsoft, they should deal with it.
How would you rate customer service and support?
Positive
How was the initial setup?
Once we create our tenants, the migration and synchronization of the users to the cloud services is straightforward.
We deployed the solution in phases and it took around three months to complete. Three people from our end were involved in the deployment.
What about the implementation team?
Our Microsoft partner helped with the deployment.
Which other solutions did I evaluate?
We evaluated IBM, Ivanti, and Workspace ONE but our management decided to move away from third-party platforms to simplify and save costs.
What other advice do I have?
I would rate Microsoft Intune a nine out of ten. Intune is missing a single-pane-of-glass, requiring us to jump through multiple portals to manage all our devices.
We have 3,000 users.
Microsoft Intune is a top-notch solution and I recommend it.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Microsoft 365 Principal Engineer at a manufacturing company with 10,001+ employees
Autopilot allows us to enroll devices and install applications to meet corporate requirements seamlessly
Pros and Cons
- "I appreciate Intune's autopilot feature, which allows us to enroll devices and install applications to meet corporate requirements seamlessly."
- "Overall, I like Intune as a solution and would rate it nine out of ten."
- "I would like to see Intune improve its handling of hybrid domain joins."
- "I would like to see Intune improve its handling of hybrid domain joins. We continue to experience issues with machines losing their hybrid domain join status."
What is our primary use case?
We use Microsoft Intune to enroll devices in our environment, install software, and monitor security patches.
How has it helped my organization?
In the past, our cumbersome OSD installation model using images made it difficult for IT to track installations and required users to visit the help desk for reinstallation. However, with Intune, employees can now conveniently manage installations themselves.
I have no complaints about the Intune user experience.
What is most valuable?
I appreciate Intune's Autopilot feature, which allows us to enroll devices and install applications to meet corporate requirements seamlessly.
What needs improvement?
I would like to see Intune improve its handling of hybrid domain joins. We continue to experience issues with machines losing their hybrid domain join status.
For how long have I used the solution?
I have been using Microsoft Intune for several years now.
What do I think about the stability of the solution?
Intune's stability has been generally good, although recent issues caused devices to stop checking in and become unmanageable. We hope this is resolved before we begin redeployment.
What do I think about the scalability of the solution?
Intune's scalability appears satisfactory, as we have not experienced any scaling issues.
How are customer service and support?
Support has become more challenging to navigate over the past couple of years. It takes some effort to engage the right level of support, but once the right person is contacted, support works well.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before Intune, we used the OSD image approach. We switched to Intune for end-user ease of use and to lessen the burden on support teams.
How was the initial setup?
The initial setup was fairly straightforward.
What about the implementation team?
We did the implementation in-house ourselves.
Which other solutions did I evaluate?
We did not evaluate other solutions because Intune was included with our Microsoft 365 solution.
What other advice do I have?
Overall, I like Intune as a solution and would rate it nine out of ten. The rating isn't a ten because we haven't enrolled our entire environment in it yet, but so far, it looks promising. It might reach a ten at some point.
We have over 50,000 employees and 75,000 machines.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Nov 27, 2024
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