We use Intune to deploy and control applications on mobile devices and to remote patch and wipe endpoints. We also use it for various other endpoint- related operations.
Operations Lead at a wholesaler/distributor with 10,001+ employees
It's quite a thorough solution that gives you a complete inventory of everything you have on your laptop or mobile device
Pros and Cons
- "Our main use is Intune's management of mobile devices, like Android or iPhone devices. The application performs quite well for both types. We successfully managed almost 3,000 endpoints."
- "Intune could add more features that are relevant to the core application control functions. For example, it would be helpful if it had more control over the on-prem environment from the cloud platform. Greater Teams availability in the Saudi market would also be helpful."
What is our primary use case?
How has it helped my organization?
Intune provides centralized access to the complete environment. It has helped us secure hybrid work and secure company data on hybrid devices.
It has improved the productivity of our infrastructure and application teams as well as our end users. Intune has helped us quite a bit. I havent' calculated the ROI, so I'm not sure how much it has saved us, but it has streamlined our application process and improved application availability.
What is most valuable?
Our main use is Intune's management of mobile devices, like Android or iPhone devices. The application performs quite well for both types. We successfully managed almost 3,000 endpoints.
From a security perspective, we apply various password patches in application control, but we use a different product. Intune meets our expectations and requirements for device and application control, but it might not fulfill your needs for other purposes, such as security.
It's quite a thorough solution that gives you a complete inventory of everything you have on your laptop or mobile device. It offers extensive visibility.
What needs improvement?
Intune could add more features that are relevant to the core application control functions. For example, it would be helpful if it had more control over the on-prem environment from the cloud platform. Greater Teams availability in the Saudi market would also be helpful.
Buyer's Guide
Microsoft Intune
November 2024
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
For how long have I used the solution?
I have worked with Intune for three years.
What do I think about the stability of the solution?
I rate Intune nine out of 10 for stability.
What do I think about the scalability of the solution?
I rate Intune nine out of 10 for scalability.
How are customer service and support?
I rate Microsoft support five out of 10. Unlike some other vendors, Microsoft support is not that efficient, but if you have implemented the solution correctly from the start, then you won't need support that much.
How would you rate customer service and support?
Neutral
How was the initial setup?
Intune isn't an easy deployment.
What about the implementation team?
We used a small Middle Eastern firm as a system integrator.
Which other solutions did I evaluate?
We evaluated Ivanti, but we decided to use Intune because it was available as a SaaS.ker 0
What other advice do I have?
I rate Microsoft Intune eight out of 10. If you need endpoint management and control, Intune will be right for you, but I don't think It can meet your expectations if you need something else. For new users, I suggest having Intune implemented by a security or application architect. Otherwise, you may face problems later that you cannot troubleshoot.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 11, 2024
Flag as inappropriateFounder at LetsReflect
Very helpful for managing remote devices, but it is very costly
Pros and Cons
- "Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune."
- "Cost is the biggest factor for us right now. Microsoft Intune and AD P1 together in a bundle is a good thing to have, but it is very costly compared to other products in the market. Otherwise, Microsoft Intune is the best."
What is our primary use case?
We are mainly using Microsoft Intune for the security of people who are working from home. It is being used for BYOD.
We enforce and push policies and enforce security requirements through Microsoft Intune. We also use it for deploying applications and monitoring the devices remotely.
How has it helped my organization?
Microsoft Intune has simplified our mobile application management a lot. Managing devices that are in users' homes is very tough without Microsoft Intune. Remote management is very easy because of Microsoft Intune.
For maintaining our device security, the best feature is that it works with Azure Active Directory Premium One license. There is conditional access, which is something very unique, so if a machine is compliant and Microsoft Intune is installed on it, only then users can access our Office 365 data. It is not just a feature of Microsoft Intune but also of AD P1.
Microsoft Intune brings all of our endpoint and security management tools into one place. It has made our IT and security operations easy. With a single console, we can manage our devices.
Microsoft Intune provides full endpoint visibility and IT control across device platforms.
Microsoft Intune is simple, and it does not interfere at all with users. Users do not even know that Microsoft Intune is installed on the machine.
Application deployment through Microsoft Intune has affected the IT productivity in our organization. Previously, our IT department used to take remote control of the machine using some software. They used to manually do the installation, whereas now, they can simultaneously push an application on all the machines through Microsoft Intune. That saves us a lot of time and manpower.
Microsoft Intune has been helpful for securing hybrid work and protecting data on company and BYO devices. We have deployed BitLocker policies through Microsoft Intune to ensure that the data is encrypted on those devices. We have also disabled USB pen drives and other things on remote machines.
Microsoft Intune has improved our IT productivity a lot because we have remote users. If our users were local, it would not help much, but because we have remote users across the country, it helps a lot.
The improvement in IT productivity has also saved us costs. Previously, we needed more people to do the installations, remote monitoring, and all that, whereas now, with the single console of Microsoft Intune, all these tasks are much easier. A single person can manage hundreds of computers. We need three people less now.
Microsoft Intune has helped to reduce the risk of security breaches in our organization.
Microsoft Intune has helped us to consolidate vendors. With Microsoft Intune, security management is there and mobile device management is also there. Both these things could have been from a different vendor.
Microsoft Intune integrates well with other Microsoft products. It works well with other Microsoft products. There is a seamless integration.
What is most valuable?
Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune. We previously used to do this through group policy for Active Directory, and now, we use Microsoft Intune for managing devices. This is the best thing about Microsoft Intune.
Apart from Microsoft Windows, we can do remote device management of Android and iOS devices. We can enforce security policies for Android and iOS devices.
The user interface of Microsoft Intune is good. It is easy to use.
What needs improvement?
Cost is the biggest factor for us right now. Microsoft Intune and AD P1 together in a bundle is a good thing to have, but it is very costly compared to other products in the market. Otherwise, Microsoft Intune is the best.
Their support can also be better.
For how long have I used the solution?
I have been using Microsoft Intune for the last two years.
What do I think about the stability of the solution?
It is very stable. I have not had any issues. I would rate it a 9 out of 10 for stability.
What do I think about the scalability of the solution?
It is definitely scalable. I would rate it a 9 out of 10 for scalability.
How are customer service and support?
Their response time is poor, and the resolution capability is not good. Even after having a call with their customer care, there is a 50/50 chance of them solving the problem.
I would rate their support a 6 out of 10.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We did not buy any similar solution previously.
How was the initial setup?
For some customers, it is a hybrid deployment, and for some customers, it is a pure cloud deployment. Our customers are medium and large enterprises. They are not small businesses.
Its deployment is of medium complexity. If it is a hybrid environment, it is fairly complex. If it is a pure cloud environment, it is easy.
The deployment duration depends on the number of users we have or the number of computers we have. For a setup with 100 users or 100 computers, it takes about two weeks. It may require some troubleshooting and tweaking.
What about the implementation team?
One person is required for its deployment.
It does not require much maintenance from our side. It is normally always up to date. Once it is set, we do not need to touch it.
What's my experience with pricing, setup cost, and licensing?
I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a 7 out of 10 for pricing.
Which other solutions did I evaluate?
We evaluated a few solutions.
What other advice do I have?
I would recommend Microsoft Intune to others. If somebody has a Microsoft environment, Microsoft Intune is definitely the best solution for managing people who are working from home or remotely.
It is improving day by day. New features are coming up.
I would rate Microsoft Intune a 7 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Mar 28, 2024
Flag as inappropriateBuyer's Guide
Microsoft Intune
November 2024
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
Associate Director- Infrastructure Presales at Kyndryl
Streamlines device management, enhances security and improves productivity, making it a robust solution for modern enterprises
Pros and Cons
- "There has been a noticeable increase in productivity for both my organization and clients."
- "An area for improvement is the absence of seamless integration, particularly with external dashboards."
What is our primary use case?
One prominent use case for Microsoft Intune revolves around the Active Directory, particularly focusing on user and device management, as well as mobile device enrollment. The primary objective in this scenario is to establish effective governance. This involves tasks such as pushing passwords and implementing policies seamlessly.
How has it helped my organization?
The most significant benefit lies in the ability to seamlessly handle personal devices, such as iPads, ensuring automatic compliance with comprehensive policies. The convenience of having robust support makes it easy for staff to manage device configurations independently, eliminating the need for external intervention.
It consolidates all endpoint and security management tools in a single location, significantly enhancing the employee experience. This is especially beneficial for executives or high-profile individuals who frequently change devices. The process is simplified – whether configuring a new iPad or downloading required applications, it's all streamlined. Executives and end-users can manage device enrollment independently without relying on support staff for tasks like setting up Outlook or other tools. The system allows for immediate enrollment and device tracking.
It offers comprehensive endpoint visibility and IT control across various device platforms. This proves highly beneficial for IT operation teams, providing details on the number of devices, their compliance status, and overall device status, including network access. The dedicated dashboard is a valuable tool, allowing users to proceed with applications and configure settings. Additionally, it assists in managing devices that may not have updated configurations promptly. For instance, in the case of a new iOS release, users receive reminders to update their devices, ensuring compliance with company policies and continued access to enterprise data.
Our experience with Intune in terms of user satisfaction is outstanding. If we were to quantify it on a scale from one to ten, I would confidently rate it around nine.
Intune plays a crucial role in securing hybrid work environments and safeguarding company data on both company-owned and BYOD devices. On a scale from one to ten, I would rate its effectiveness a nine.
The influence of Intune on our organization's security is substantial. Its impact is significant because I no longer need to be concerned about compliance or the enforcement of policies. With a single dashboard, I can efficiently handle all aspects related to compliance and security.
It has impacted IT productivity in our organization, and I would rate it around seven on a scale of one to ten. The flexibility of using Intune on multiple devices, including up to three or four, has been particularly beneficial. Whether I'm traveling or working remotely, I don't need to carry my laptop everywhere. I can efficiently manage emails and other tasks on my iPad, and if necessary, respond to emails, take calls, or update documents. Additionally, using my iPad for note-taking with OneNote is seamless – all notes captured on my iPad are automatically synchronized with my laptop. These features prove highly useful and convenient in various scenarios.
It has assisted our organization in cost savings, approximately ranging from twenty-five to thirty percent.
What is most valuable?
The system as a whole is immensely valuable, proving to be highly helpful and practical.
There has been a noticeable increase in productivity for both my organization and clients. The primary factor contributing to this enhancement is the user-friendly nature of the platform, coupled with effective technical support.
What needs improvement?
An area for improvement is the absence of seamless integration, particularly with external dashboards. Currently, to obtain an updated overview of devices not in compliance, we need to download the data, restricting visibility across other platforms like Power BI or third-party dashboards. This presents a challenge as we have to manually pull and manage the data, highlighting the need for enhanced integration with dashboard solutions.
For how long have I used the solution?
I have been using it for three years.
What do I think about the stability of the solution?
I would rate its stability capabilities nine out of ten.
What do I think about the scalability of the solution?
Its scalability is highly commendable, and I would give it a rating of nine out of ten.
How are customer service and support?
The technical support is quite effective, and I would rate it at around nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was quite straightforward.
What about the implementation team?
It is deployed across various locations and departments.
Maintenance primarily involves administrative staff occasionally creating reports or extracting specific data. Apart from these tasks, there doesn't seem to be much ongoing maintenance required.
What was our ROI?
We have seen a return on investment by using it.
What's my experience with pricing, setup cost, and licensing?
The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India. It takes time for people to recognize and appreciate the features offered. Convincing customers to adopt this solution can be challenging initially, but as they explore its capabilities over time, they acknowledge the value of the investment. If the pricing were more competitive, it would be easier for me to recommend it to customers as their preferred choice over other endpoint management solutions.
What other advice do I have?
The integration of Intune Suite capabilities with Microsoft 365 and Microsoft Security is of utmost importance to us. This is the primary reason why I encourage both my customers and the IT department to leverage it. The combined benefits of Intune with Microsoft 365 are substantial.
I encourage my users to embrace new ways of working and explore how tools like Intune can enhance productivity. Instead of relying on traditional methods and seeking IT staff for assistance, it's essential to leverage technology for improved efficiency. Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Endpoint Manager at a energy/utilities company with 201-500 employees
Extensive device management options empower diverse environments
Pros and Cons
- "The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices."
- "The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices."
- "The reporting dashboard is really limited."
- "Customer service used to be better. In the last couple of years, support has not been very good, even with Premier and Premium support. It's been very hit-or-miss."
What is our primary use case?
The primary use case is endpoint management.
What is most valuable?
The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices. There are numerous options available. Within Windows devices, the depth of management is very nice.
What needs improvement?
The reporting dashboard is really limited. You have to use something like Power BI and Graph to get better reporting. I wish they would implement new dashboards and widgets for the dashboard in Intune. The report updating period is very slow, taking upwards of over an hour to confirm if a policy is deployed after check-in.
For how long have I used the solution?
I have been using Intune for about three years now.
What do I think about the stability of the solution?
Very rarely have I seen it crash, maybe twice. However, if Intune is not available, the 365 environment might not be available, causing a major ordeal.
How are customer service and support?
Customer service used to be better. In the last couple of years, support has not been very good, even with Premier and Premium support. It's been very hit-or-miss. However, when you get a knowledgeable support engineer, they are very good and helpful.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I've used Jamf, JumpCloud, Mosyle 360, and Automate. I switched when I started to see the benefits of machine-level or cloud management through Intune.
How was the initial setup?
Intune from zero has a learning curve, however, it's not overly difficult. It's important to have a basic understanding of what you're doing.
What about the implementation team?
I've set up environments by myself. It's better to have a small team to verify policies and come up with solutions.
What's my experience with pricing, setup cost, and licensing?
I know what's included in 365 Premium offering, and it's a good deal. On an enterprise level, they break out features I'd really want, which complicates access. It is a good value, especially for smaller organizations.
Which other solutions did I evaluate?
What other advice do I have?
Make sure you have a test environment or test devices. Don't push a policy out to all devices unless you absolutely understand what it's going to do.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Nov 22, 2024
Flag as inappropriate Intune Administrator at a computer software company with 1,001-5,000 employees
Helps prevent data loss and increases visibility but needs better anti-blocking policies
Pros and Cons
- "If any user tries to access company data, it directly interacts with the conditional access policy. This helps us protect our data and set the criteria for how data can be accessed and shared."
- "If you wish to block any App Store application, there is no way to do so."
What is our primary use case?
We use the solution for Autopilot. The company uses it for onboarding to Autopilot. We're using it mainly for mobile devices as SCCM cannot handle mobile devices. It works great for iOS, iPads and MacBooks. We do use it for Windows as well.
How has it helped my organization?
If a user wants to purchase any application, they have to do it manually. However, we are now able to purchase the apps for the user and the user can access the apps without having to purchase themselves manually. When we use a VPN, we can utilize a protection policy where we can create rules around certain apps so that no data can be copied to an unmanaged device, for example. The device will be deactivated based on a threat to compliance.
What is most valuable?
Intune allows us to deploy legacy policies and future policies for our devices. We can create policies for pushing Windows updates.
The user experience is mainly for mobile devices, and it's very good for protecting personal devices. It helps us control company data, even on personal devices. Overall, the user experience is good.
We are using Microsoft Copilot. We've very recently started using it. If you have a Copilot license, it can show policies for each device. It's a very useful feature. We're just starting to test it with our pilot groups. However, so far, it's given us the complete details of policies installed on individual devices. It will help us simplify our security operations. For now, we're working with our security and compliance teams to put it into place fully.
If any user tries to access company data, it directly interacts with the conditional access policy. This helps us protect our data and set the criteria for how data can be accessed and shared.
The enterprise application management feature for app discovery deployment and automatic updating is very useful. If you want to use a managed application in Intune, it needs to be authorized in Azure. This is an extra protection that ensures only proper applications are used.
Intune can reduce the manpower needed on the IT side. By pushing customized policies, we can manage everything via the cloud or on-prem, and everything is seamless as it offers hybrid endpoint management capabilities for all devices.
With Intune, we can now manage both Windows and iOS devices under one solution. It's saving us a lot of costs by streamlining the management platforms needed. We've been able to consolidate vendors. Since everything is now with Microsoft, the enterprise cost is different. The licensing is very easy.
What needs improvement?
From SCCM, you can control the complete patches of the Windows device. Either it's a future update or a critical update. Otherwise, it's just a security update. However, when it comes to Intune, we have no option to defer the policy. We can defer for 60 days; however, apart from that policy, everything needs to be deployed from Intune.
If you wish to block any App Store application, there is no way to do so. I have no app-blocking policies. If any user installs an application, the complaint policy will check it. Eventually, the device will remove any non-compliant devices. However, it will take time. There is no rapid, pre-emptive way to block the application directly from the App Store.
Intune doesn't bring all of our security management into one place. Windows patching isn't very visible in Intune.
We need to manually add in serial numbers of the hardware. It would be ideal if the solution could offer a seamless enrollment option.
We'd like to have more visibility on endpoint security, specifically around antivirus and disk encryption. You can configure the firewall, however, it would be ideal if there was a single portal where we could manage all security efforts - from encryption to antivirus to firewalls - anything related to the network.
For how long have I used the solution?
I've been using the solution for almost six years.
What do I think about the stability of the solution?
The stability of Intune is very good. We don't need to take care of the network or anything since it's not on-prem. It's completely stable in the cloud.
What do I think about the scalability of the solution?
We have about 50,000 Windows devices and 25,000 iOS devices using Intune.
We haven't faced any limitations when it comes to scalability.
How are customer service and support?
We've very rarely had to reach out for support. We had to in June for an update across iOS applications; however, beyond that, our need for them is very rare. You do need to be at an enterprise level in order to get complete support from Microsoft.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previous to Intune, we were supposed to use only the WatchGuard devices with Citrix since we did not have any SCCM setup. Citrix completely managed the devices. And even if any user wanted to access something from home, the user had to log in first, sign in to VPN, then sign in to any virtual machine related to Citrix, and only then could they use OneDrive or whatever. There was the added cost of getting virtual machines and then having everyone utilize some more bandwidth. Using Intune helped the company streamline access and reduce bandwidth.
We also had a different process for iOS versus Windows products. For iOS, we had people accessing via AirWatch. Intune allows us to have one single type of license for all devices. Plus, Azure's Microsoft Defender offers security.
How was the initial setup?
The initial setup is not complex. If you are simply setting it up for a mobile device, it's very easy. It will redirect users for conditional access to ensure compliance. How many people you need to deploy is based on scale. However, even with thousands of devices, you only need two or three people as they would need to set up the groups.
The tool is easy to maintain.
What was our ROI?
We've witnessed a very good ROI by consolidating all of our platforms under Windows. A single license can cover five devices. You can sign in and gain access to all sorts of Windows applications from 365 to Excel.
What's my experience with pricing, setup cost, and licensing?
The licensing is very reasonable. With a single enterprise or EMS license, you can manage the Teams-certified device, and you can manage Windows as well as mobile devices. You can use Azure and get security. You get everything with a single vendor, which helps save costs by 30% to 50%.
What other advice do I have?
I'm working as an Intune engineer. I'm an end-user.
By moving to Intune, companies can control more DLP. The data loss protection is all right there. Users gain more visibility with Intune.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Sep 2, 2024
Flag as inappropriateIntune Administrator at Vvolve management consultants
An easy platform for device management, security, and productivity
Pros and Cons
- "Intune saves time, and it is very easy to use. It allows us to manage applications completely."
- "If we could remote into a device, it would be great. Currently, we cannot directly connect to the user device. We have to use other tools such as VMware for connecting to devices."
What is our primary use case?
Intune is a cloud-based platform for mobile application management and mobile device management. We can deploy applications on user devices and enroll user devices. We can enroll devices as per the organization's security policies. The devices comply with all the policies of the organization. We can also change the policies at the backend via Intune.
How has it helped my organization?
Intune helps with enrollments and securities. We can control the access to devices and users. We can specify what users can do. We can give role-based access. For example, a person working as a normal user does not require the same access as a manager. We can give access to users based on their roles. For example, a manager can add users to a particular group, but users cannot do that. We can restrict a user from doing certain activities. For example, we can restrict the user from using a camera or microphone. We can do such a configuration at the backend and deploy it to the user device.
Intune is very helpful for IT and security operations. If Intune is not there, we have to manually connect to user devices and deploy the changes. If we have thousands of devices, doing this manually on each and every device is very difficult. With Intune, we just configure the required settings and deploy them to a thousand devices in a single group. In a single step, we can add devices to a group. We can apply configuration easily. It is very helpful. It saves time. Adding or configuring devices manually takes a few months, whereas the same thing can be done with Intune within minutes.
We have had a very good experience. It is a Microsoft product. Everything related to a user is available. We have user names, user devices' names, and user licenses. We can also check the device compliance. We can see whether the device complies with the company policies or not.
Application updates and patching are available through Intune. We can also change group policy settings and registry settings of a device via Intune. We can change these settings without connecting the device. We can do that by deploying the PowerShell script or configuration profiles. For example, a kiosk device should stay up for hours and hours. It should not go to sleep. You can configure such devices to not go to sleep until 999 minutes. It is a very long time. If we enable such settings and add a particular user device group in the configuration, after the device starts syncing with the policy, no device will go to sleep.
With the Advanced Endpoint Analytics, we can see the application installation status. If we deploy a script to the user, we can see the status. We can see if it is a success or if there is a conflict. We can monitor the changes in user devices and check the compliance status. We can see if any app such as CrowdStrike is not updated.
With the help of Advanced Endpoint Analytics, we can proactively detect and remediate anomalies in endpoints. We can then reach out to users.
Intune saves us a lot of time. If we package an application using virtual packaging or physical packaging, it will take nearly two to three hours to package a single application. If we do this in Intune, it takes just minutes to add applications and deploy users. We can also monitor the particular application status in Intune.
The devices that are linked with Azure Active Directory are automatically linked with Intune. That makes the enrollment and management of BYO devices easy.
Intune has affected IT productivity in our organization. By saving time, it has automatically improved productivity.
Intune certainly saves costs. Without a cloud-based solution like Intune, we would require more IT staff.
What is most valuable?
Microsoft releases updates every second Tuesday. We can deploy those updates from Intune. We can also do patching through Intune. We can do quality updates and feature updates from Intune. We can also monitor the application status in Intune. We can see which applications are installed, pending, or available to install. We can see these things in Intune.
It is user-friendly. We can also troubleshoot any issues.
Intune saves time, and it is very easy to use. It allows us to manage applications completely.
What needs improvement?
If we could remote into a device, it would be great. Currently, we cannot directly connect to the user device. We have to use other tools such as VMware for connecting to devices.
If there are any issues, we should be able to connect through the Intune portal. The administrator should not have to go anywhere from the portal. He should be able to do everything from the portal.
Intune does not show whether a device is online or offline. It just shows the last login. It would be useful to know whether a device is online or offline.
We can see the issue related to updates in the Intune portal, but we cannot do anything from the Intune end. We have to connect to the user's device manually. We also need a better understanding of why the update is not happening on a particular device. It will decrease the time to troubleshoot the issues.
At times, there have been slowness issues with the company portal. It takes time to load and does not show the application status.
It would be great if there is a way to generate a PowerShell script to do certain things. Learning the PowerShell script is not easy, so such a feature would be helpful. Based on what we want, if it can automatically generate a script, it would be helpful.
It is not necessary, but it would be great if they added a messaging system in Intune. For example, when it is a shared device, a number of users log in to the device. In the case of any issue, it would be great to be able to directly message a user from Intune. Currently, there is no option for that, but if it could be done, it would be a very good thing.
For how long have I used the solution?
I have been working with this solution for the last 18 months.
What do I think about the stability of the solution?
It is 100% stable.
What do I think about the scalability of the solution?
It is very scalable.
We have about 12,000 devices and 20,000 users.
How are customer service and support?
So far, I have not raised any questions with them.
Which solution did I use previously and why did I switch?
I have worked with Microsoft SCCM. It is similar to Intune but not as user-friendly as Intune. Intune is very easy to understand. Its framework is very good. Microsoft SCCM is very old.
I have not worked with any other vendor.
How was the initial setup?
I am involved in the deployments, enrollments, troubleshooting errors, and monitoring in Intune. I take care of adding devices, users, and licenses, deploying policies, and configuring policies and scripts.
Its deployment does not require much. We just need a license to operate it. Our management takes care of that. There are a few licenses that are active only for nine hours. After nine hours, the roles are deactivated.
It does not require any maintenance from our end.
What's my experience with pricing, setup cost, and licensing?
Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration.
Which other solutions did I evaluate?
I did not evaluate any other option. This was my first project, and I started as an Intune administrator.
What other advice do I have?
It is a very good tool. It is easy to learn. You can expect quick assistance from Intune.
Before using Intune, I would recommend learning about Windows. Learn about the registry, configurations, and group policies. If you know these, it is easy to learn Intune.
You can face enrollment errors if the prerequisites are not met. For example, to upgrade from Windows 10 to Windows 11, you need to have some amount of free space or RAM. If you do not care about the prerequisites and just enroll the device, it causes issues. It will affect the device, and you need to enroll the device again.
I would rate Intune a nine out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Sep 2, 2024
Flag as inappropriateSystem Administrator at Tech Mahindra Limited
I like the solution's ability to install software to a device remotely and push policy through the Azure portal
Pros and Cons
- "I like Intune's ability to install software to a device remotely and push policy through the Azure portal."
- "One issue that Inutune can improve is password integration with the BitLocker key option. Another issue is assigning licenses. We can assign the licenses for some users on the BPM side, and our BPS users work on Outlook 365 but cannot access it there. A BPS person can go to the company portal and download Outlook 2016. They could improve the NDIS part to assign a license directly to the BPS person that allows them to install the Intune device manager directly on our system."
What is our primary use case?
We use Intune to manage more than 5,000 endpoints. It has many powerful tools that enable an organization to manage its devices and applications securely. The main capability is mobile device management (MDM), which allows you to manage hardware and mobile applications. I'm also working with application management. That lets you manage deployments, protections, renewals, identities, and device integration.
How has it helped my organization?
Before implementing Intune, we had to manage devices, access, admin, and planning directly. Intune improves user productivity while reducing IT support costs. It enables IT to optimize the user experience by streamlining configuration changes. By avoiding password issues, we can secure hybrid work. It creates a profile for each user who is issued an Intune-managed device. The solution increases IT productivity at our organization. Intune has saved us money.
What is most valuable?
I like Intune's ability to install software to a device remotely and push policy through the Azure portal. Intune is good for Windows-based devices. It's also integrated with Windows security tools like endpoint protection, DLP, etc.
You have the option of automatically updating and syncing an Intune device. You can click the sync button, and then your device is configured for automatic installation in Intune. The analytics feature can enhance the end-user experience by checking your device for things like battery health.
Advanced features are included in the Microsoft Intune Suite for an additional license cost. One of these is centralized access management. Let's say a project requires a device not to have WiFi access. We can go into that device and disable the WiFi option.
What needs improvement?
One issue that Inutune can improve is password integration with the BitLocker key option. Another issue is assigning licenses. We can assign the licenses for some users on the BPM side, and our BPS users work on Outlook 365 but cannot access it there. A BPS person can go to the company portal and download Outlook 2016. They could improve the NDIS part to assign a license directly to the BPS person that allows them to install the Intune device manager directly on our system.
What do I think about the stability of the solution?
Intune has been stable recently. One issue is that you cannot push the device's front image directly on the back end. If your WiFi is injected, the image isn't visible directly. The script can do through it slowly, but this is a problem.
How was the initial setup?
It's a cloud-based solution, so you can log in to your Intune device.
What other advice do I have?
I rate Microsoft Intune 10 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP
Last updated: Aug 25, 2024
Flag as inappropriate Consultant(Microsoft intune) at a consultancy with 10,001+ employees
It solves many challenges we face in deploying and configuring devices
Pros and Cons
- "Intune's security features for Apple iOS and Mac OS are helpful. We can check enrollment, manage public and private settings, and manage the organization's data using security key features."
- "Intune could add more Linux security features and more integration with on-prem devices. The application deployments can also be improved."
What is our primary use case?
I'm part of a break/fix team using Intune to support our clients. We support Android, iOS, Mac, and Windows devices and help customers with enrollment issues, Apple configuration problems, app deployment, and other issues. My clients are small-to-medium-sized.
How has it helped my organization?
Intune brings all endpoints and security management into one place. Through the same portal, we can manage policies and deploy apps. If we push apps through the portal, they can be deployed to all users.
Intune makes it easier to manage devices, saving us time. It solves many challenges we face in deploying and configuring devices. When something breaks, we need to investigate, starting with the configuration. For example, the kiosks are Android-based devices. When we have issues, we need to check to ensure everything is configured correctly on the portal.
What is most valuable?
Intune's security features for Apple iOS and Mac OS are helpful. We can check enrollment, manage public and private settings, and manage the organization's data using security key features. Like the MCM interface, the Intune portal is flexible and easy to understand.
The Cloud PKI feature helps us manage our complex certificate infrastructure across our cloud and on-prem Active Directories. We are using Copilot. The settings are controlled by Intune and SCCM, so Copilot works the same regardless of the product we use. It simplifies IT operations and helps us manage both. We can use AD Connect to integrate our on-prem Active Directory, connect with hybrid devices, and manage every device in the organization.
What needs improvement?
Intune could add more Linux security features and more integration with on-prem devices. The application deployments can also be improved.
For how long have I used the solution?
I have used Intune for around two years.
What do I think about the stability of the solution?
I rate Intune nine out of 10 for stability.
What do I think about the scalability of the solution?
I rate Intune nine out of 10 for scalability.
How are customer service and support?
I rate Microsoft support nine out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use SCCM to manage users and patches. We can push all the patches using Microsoft releases patches where we can push in a one we're using a one group and meeting one group, and then we are pushing it through this patch management.
How was the initial setup?
Deploying Intune can take one to three days, depending on the configuration required.
What's my experience with pricing, setup cost, and licensing?
I rate Intune seven out of 10 for pricing.
Which other solutions did I evaluate?
What other advice do I have?
I rate Microsoft Intune nine out of 10. I recommend Intune because it's more flexible, user-friendly, and has more security features. I work with Microsoft technologies like SCCM, Windows Server, and Intune.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: May 30, 2024
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Updated: November 2024
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