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Genesys vs Mitel

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Genesys
Based on 16 reviews.
Mitel
Based on 17 reviews.
Overview
Information Not Available
Mitel Networks is a high-tech company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications but after a change in ownership in 2001 now focuses almost entirely on Voice-over-IP products. Mitel is headquartered in Ottawa, Ontario, Canada, with offices, partners and resellers worldwide. Michael Cowpland and Terry Matthews founded Mitel in 1972. Conventionally, its name is regarded as a combination of the founders' first names and their first product - MIke and TErry's Lawnmowers. Cowpland is quoted as stating that it stands for MIke and Terry's Electronics, whereas Matthews confirmed the lawnmower acronym during an interview on BBC Radio 4's "The Bottom Line" in May 2011.
Sample Customers
Genesys PureConnect
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Aastra Solidus eCare
Viking Line, Carlsberg Breweries
Mitel Contact Center Solutions
Centrinex, eNerds, Food for the Poor, Aerial Capital Group, The City of Charles Sturt, Subaru Canada, Canary Wharf, Niko Group, London Borough of Enfield, MedQuist, Iconstruye, Twente Region, Hand Picked Hotels, East Midlands Ambulance Service, HotelBeds
ShoreTel Sky
Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
Aastra 5000
AIPA SpA
Aastra Clearspan
Tessie Cleveland Community Services Corporation
Mitel Communications Director
Banfield Pet Hospital, Carlsberg Breweries
Mitel Application Suite
Carlsberg Breweries, Hyatt Hotels, Louvre-Lens, Firmdale Hotels, Starwood Hotels and Resorts, Banfield Pet Hospital
Aastra MX-One
UFRGS, Viking Line, Turku University Hospital, Aerial Capital Group
Popular Solutions
Top Industries
Educational Organization
18%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
7%
Computer Software Company
10%
Government
10%
Financial Services Firm
9%
University
6%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 4
Review 1 of 3
Customer Service
Review 1 of 15
Review 1 of 10
Technical Support
No Data Available
No Data Available
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