Compare GFI vs ManageEngine

GFI

Based on 92 reviews.

ManageEngine

Based on 337 reviews.

Latest Research

Buyer's Guide

GFI LanGuard vs. ManageEngine Patch Manager Plus

March 2025

ManageEngine Patch Manager Plus vs. GFI LanGuard

Updated: March 2025

Buyer's Guide

GFI LanGuard vs. ManageEngine Patch Manager Plus

March 2025

GFI LanGuard vs. ManageEngine Patch Manager Plus

Updated: March 2025

Sample Customers

GFI LanGuard

BayView Medical Clinic, FrugalBrothers Software, Zaw, National Theatre, American Red Cross

ManageEngine Patch Manager Plus

IKEA Honda UNICEF The University of Georgia Evander

Popular Solutions

KerioControl

8 reviews

GFI LanGuard

1 reviews

KerioConnect

5 reviews

ManageEngine ServiceDesk Plus

17 reviews

ManageEngine Endpoint Central

18 reviews

ManageEngine OpManager

15 reviews

Top Industries

Computer Software Company

19%

Financial Services Firm

Comms Service Provider

Government

Educational Organization

34%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Andy Dibble
IT Manager at Flare Technologies
Our main customer base is superyachts, and they have the Kerio for traffic rules and bandwidth management of the...
Read full review of KerioControl »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Michael Livingston
IT Director at Thomas George Associates Ltd
We use it for sending outgoing faxes.
Read full review of GFI FaxMaker »
Anonymous User
Senior Systems Tech/Admin at a computer software company
We use the solution as our mail server and host it for other domains for our clients.
Read full review of KerioConnect »
AlonHodir
CEO at Shalom Hartman Institute
The primary use case for us is for patch management.
Read full review of GFI LanGuard »

Review 1 of 5

Anil Rao
Vice President Delivery & Operations at Rezilyens
We primarily use ManageEngine ServiceDesk Plus to define and manage use cases. Compared to ServiceNow, it serves as a...
Read full review of ManageEngine ServiceDesk Plus »
Tanveer Khalid
Technical Consultant at Kidan
I use this tool for monitoring and managing our network infrastructure. It helps us keep track of our entire setup...
Read full review of ManageEngine Site24x7 »
Abdul Hakim
System Engineer at Corporate Projukti Limited
We started using Microsoft Azure a couple of years ago, and now we're trying to use some management task manager...
Read full review of ManageEngine IT Asset Management »
Abrar Hussain Khan
Technology Lead at GMG
I use the solution to validate systems that are not patched and ensure security compliance. I conduct regular checks...
Read full review of ManageEngine Patch Manager Plus »
SahilRana
Manager - IT at Milliman
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

Customer Service

Mark Spiteri
IT Manager at JB Metropolitan Distributors
I've never contacted technical support because I just call the people that I contract to fix things and if they're...
Read full review of KerioControl »
David Schneiderlin
Co-Owner at Infowa
I have contacted the support team by email. The team's answers are good. They answer quickly.
Read full review of KerioControl »
Constantnos Achilleos
Product manger at Asbis Mediteranean
I have never needed to contact customer support as the product is easy to use, allowing problems to be solved quickly...
Read full review of KerioControl »
Ted Mbugua
Security Manager at CRAG
I opened a case with technical support and the person who was assisting me was very helpful. I was able to resolve my...
Read full review of GFI LanGuard »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
Anonymous User
Director at a tech services company
We have contacted technical support a handful of times and received some assistance.
Read full review of KerioConnect »
Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
I do not use the technical support from Kerio Control. When I have an issue I find the solution by searching the...
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
Resellers provide the first level of support. After that, support is handled by distributors. The next level of...
Read full review of KerioConnect »
MarcoVivaldelli
IT Director CEO at MARVIV SRLS
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
AlonHodir
CEO at Shalom Hartman Institute
I had only about two occasions when I needed to contact GFI customer support and they were very helpful and quick.
Read full review of GFI LanGuard »
AliAmini
IT Consultant at ArioRasaneh
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
Ralf Werner
IT Professional / Team Leader at Aos Stahl GmbH und Co Kg
I haven't had to use GFI's technical support for FaxMaker.
Read full review of GFI FaxMaker »
Anonymous User
Head of Technical - Systems and Security at a tech consulting company
The support has been responsive in my experience.
Read full review of GFI LanGuard »
Anonymous User
Freelance IT Specialist at a computer software company
I haven't contacted technical support in the past, to be honest. I'm the kind of person that I would rather look...
Read full review of KerioControl »
Justin Braegelman
IT Support at Rural Computer Consultants, Inc
The GFI technical support can be very time-consuming to get down to the root of the problem, but they are very...
Read full review of KerioControl »
Anonymous User
IT Director at a comms service provider
The technical support is good.
Read full review of KerioControl »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »
Chuck Schurman
System Administrator at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
Hugo Van Putten
Owner at Multi Level Software
The problems I've had with Kerio, when I wanted to change something, have always been solved by consulting the...
Read full review of KerioControl »
Chris Kershner
CEO at Professional Project Managers
One of my customers had some issues that weren't pleasant. Support was pretty good and then it changed quite a bit...
Read full review of KerioControl »
Anonymous User
IT and Operations Manager at a financial services firm
Technical support is not the best. As an example, this past weekend I had an issue. It took me four days to get a...
Read full review of KerioControl »
Freddie Lewis
Solutions Architect at Clockwork Solutions
I used support once or twice when I hit the first license ceiling. I did log a support ticket in. They were fine....
Read full review of KerioControl »
MarkKupferberg
Vice President at a manufacturing company
I don't deal with technical support directly. However, I would say my IT person puts it somewhere in the middle. My...
Read full review of KerioConnect »
Kombo Nyashanu
MD at Comsque
The support is fine. The response time can improve.
Read full review of KerioControl »
Anonymous User
Senior Systems Tech/Admin at a computer software company
The technical support is good as a reseller. We have direct connection with the technical support, we can send them...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
Technical support is an area where I've always had problems because, especially in East Africa, there's a bit of a...
Read full review of GFI LanGuard »
Anonymous User
Technical Coordinator / Pointe-Noire Branch, BUROTOP IRIS SA at BUROTOP IRIS SA
Technical support is good.
Read full review of KerioControl »
Matt Gerken
VP Engineering & Admin at E Cubed Systems Sl
I have not used the technical support. My experience initially with Kerio was dealing directly with Kerio and then at...
Read full review of KerioControl »
TUNC BOZOGLU
Owner at LOTUSCONCEPT
Technical support is good. They respond right away.
Read full review of KerioControl »

Review 1 of 30

Rimon Morcos
Network Security and Infrastructure Engineer at a tech services company
We have not used customer service and support.
Read full review of ManageEngine OpManager »
Hussein Taha
IT Enterprise System Administrator at Nafeza
Technical support needs to be faster and more responsive.
Read full review of ManageEngine ServiceDesk Plus »
ArunKumar1
IT Administrator at a healthcare company
I have not used the support from ManageEngine ServiceDesk Plus. Whenever there is any problem then I search online....
Read full review of ManageEngine ServiceDesk Plus »
Andy_Smith
Head of Digital Data Technology & Facilities at The Electoral Commission
I have no comments in regards to technical support. I've never called them.
Read full review of ManageEngine Endpoint Central »
Tanveer Khalid
Technical Consultant at Kidan
The tech support is always ready to help. They provide 24/7 support. There's a third-party involved that also...
Read full review of ManageEngine OpManager »
Donathon Ong
Head of Infrastructure at a financial services firm
It took me some time to learn the tool. However, the support is awesome. Whenever I've met with some problem, I will...
Read full review of ManageEngine Desktop Central MSP [EOL] »
Abdul Hakim
System Engineer at Corporate Projukti Limited
Their support is very efficient. We have deployed between thirty and forty products, particularly for enterprise...
Read full review of ManageEngine ADAudit Plus »
MUBDIUL ISLAM
Junior System Engineer at Corporate Projukti Limited
I would recommend a rating of ten out of ten for support. I receive assistance from them, and they are very good.
Read full review of ManageEngine OpManager »
Rakhul K
System Admin-Network Engineer at Macrosoft
We haven't needed any support but I think everything is available on YouTube.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Network Engineer at a tech services company
I've only had to deal with support once or twice and I've never had a problem. My colleague handles it a little bit...
Read full review of ManageEngine OpManager »
Jai S
Student at Rabdan Academy
Customer service and support have everything. It is quite comprehensive and amazing.
Read full review of ManageEngine OpManager »
MohammedShaheer
IT Administrator at Qatar Diyar
We have had the opportunity to evaluate the company's customer support. They are very good and approach the concepts...
Read full review of ManageEngine ADAudit Plus »
Anonymous User
ME Product Engineer at a tech services company
We've dealt with technical support in the past. I can say with certainty they have been very good, and very...
Read full review of ManageEngine Log360 »
Kris S, MIITP CITPNZ
Product Manager at a tech services company
Customer service is very knowledgeable. There is no doubt about it because ManageEngine's workforce has been built...
Read full review of ManageEngine Desktop Central MSP [EOL] »
Anonymous User
IT Support Specialist at a transportation company
The support for this product could be improved. Their engineers have not yet solved some of our issues.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
CIO at ECGC LTD.
Our experience with the technical support for ManageEngine EventLog Analyzer was very good. They understood our...
Read full review of ManageEngine EventLog Analyzer »
Gamal Elsabbagh
IT Engineer at arkas egypt
Technical support has been very good. They respond on the same day, and if the issue persists they are agile and...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Head of Information Technology and Systems at a consumer goods company
Their technical support has been very helpful and is very good.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
Manager at a tech vendor
The technical support for ManageEngine Applications Manager is good, but there's still room for improvement. As I had...
Read full review of ManageEngine Applications Manager »
Anonymous User
IT Manager at The White Family Companies, Inc.
The few times we have contacted customer support they have always very quickly solved the problem. Every support...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Engineering Technical Lead at a financial services firm
Customer support was great. They were helpful and always responded to my queries, and they help really quickly. I'm...
Read full review of ManageEngine Endpoint Central »
Sachin Nagpal
Project Manager at NIIT Limited
We have not needed the technical support but we know it is there if we need it.
Read full review of ManageEngine OpManager »
Anonymous User
IT Infrastructure and Security Manager at a logistics company
I've spoken with technical support in the past. It's a hit and miss, depending on who you speak with support. Some...
Read full review of ManageEngine Endpoint Central »
Abdulaziz Alghamdi
System Engineer at Saudia technic
Support provides all the necessary guides and instructions on building, implementing, and deploying the Software...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Lead IT Infrastructure Specialist at Tunstall Healthcare
I have found customer service to be very responsive. I have had a couple of issues over the years and on one occasion...
Read full review of ManageEngine Endpoint Central »
EMRAH AKDEVECİ
IT Manager & Software Solutions Technical Manager Vitel A.S. at a computer software company
We have very strong technical support from the headquarters of ManageEngine. They are highly skilled and...
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
System engineer at a university
The response from the technical support staff was great whenever I needed it. They are also open to suggestions from...
Read full review of ManageEngine Endpoint Central »
Rio Satriyo
Solution Consultant at a tech services company
I have never contacted the support.
Read full review of ManageEngine Applications Manager »
Deena Khattab
MIS Manager at Misr Glass Manufacturing
Technical support is very responsive. During some updates, we had a few small issues and they fixed them for us.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
CIO at a venture capital & private equity firm
Technical support isn't the best. We're in South Africa, and most of the support team is in the US or the UK.
Read full review of ManageEngine OpManager »

Review 1 of 30

Technical Support

No Data Available

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