ManageEngine IT Asset Management Reviews

Name: ManageEngine IT Asset Management
Brand: ManageEngine
Rating: 4.4 (6 reviews)

4.4 out of 5

6 reviews
100% willing to recommend

490 followers

What is ManageEngine IT Asset Management?

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

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ManageEngine IT Asset Management is the #6 ranked solution in top License Management solutions and #10 ranked solution in top IT Asset Management solutions. PeerSpot users give ManageEngine IT Asset Management an average rating of 8.8 out of 10. ManageEngine IT Asset Management is most commonly compared to ServiceNow: ManageEngine IT Asset Management vs ServiceNow. ManageEngine IT Asset Management is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 11% of all views.

Buyer's Guide

IT Asset Management

January 2025

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Featured reviews

Abdul Hakim

System Engineer at Corporate Projukti Limited

This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

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Anil Rao

Vice President Delivery & Operations at Rezilyens

We are the users of the tool, and we are using it for our customers as well. We have multitenant operations, and we're using it for our customer. Our primary use cases are warranty period management, license expiration tracking, enterprise OS patches for devices like firewalls and switches, and…

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Abrar Hussain Khan

Technology Lead at GMG

It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature. Additionally, there should be more flexible reporting on asset management over the internet for remote users. The upgrade process is critical; if it fails, the entire server and database must be restored.

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ManageEngine IT Asset Management mindshare

Product category:

As of February 2025, the mindshare of ManageEngine IT Asset Management in the IT Asset Management category stands at 6.4%, up from 3.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

Key learnings from peers

Last updated Feb 2, 2025

Valuable Features

ManageEngine IT Asset Management enhances auto-discovery, MDM, and patch management features. It assists in managing warranty periods, license expirations, and device patches, integrating with finance systems for depreciation and invoicing. Users benefit from custom templates for tracking assets, budgets, and expiries, improving asset visibility. It supports quick installation and provides comprehensive facilities, enabling enterprises to track compliance, driver updates, and other IT functions efficiently with minimal adjustments needed. Users find it scalable and stable.

"This is a very stable solution."
"It's very smart. I use it with minimal adjustments needed."
"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."

Room for Improvement

ManageEngine IT Asset Management needs better management for non-discoverable assets and the ability to handle asset reallocation efficiently. Enhancing the change management tool, improving engineering capabilities, and speeding up responses from ManageEngine are necessary. Users desire automated asset lifecycle management, improved integration with AI, and asset location updates for mobile employees. A premium technician license covering all suites, flexible remote reporting, reliable upgrade processes, barcode features, and enhanced development for user experience are needed for improvement.

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."
"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."
"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

Pricing

ManageEngine IT Asset Management receives positive feedback on its pricing. Users find it reasonable and competitive, especially given the extensive features and multiple product integrations. Organizations report an annual cost of around $10,000 to $11,000 for 5,000 licenses, considering it a worthwhile investment. Many plan to expand their usage, highlighting satisfaction with both cost-effectiveness and value.

"Its price is reasonable, but I wish it was lower."

Popular Use Cases

Users primarily utilize ManageEngine IT Asset Management for managing warranty periods, tracking license expirations, and overseeing enterprise OS patches for devices like firewalls and switches. It provides comprehensive asset visibility, linking to the service desk for streamlined ticketing processes. Users also engage with its IT tracking features for managing IT certifications and software installations. Many find it adaptable, catering to multitenant operations and enhancing management over existing tools like Microsoft SCCM.

Service and Support

ManageEngine IT Asset Management is praised for their good technical support, described as great by some users. Speed of support is satisfactory, though some desire quicker responses. Online support often surpasses partner assistance. Users find their feedback well-integrated with provided resolutions, achieving positive outcomes. Occasional issues, such as fraud blocking, are addressed effectively. There is a general sentiment of satisfaction, with some feeling support could improve. Overall, technical support is typically rated highly.

Deployment

Users found ManageEngine IT Asset Management's initial setup straightforward and efficient, noting the simplicity of installation. Many highlighted that it was easier to configure than Service Desk Plus, rating the process a nine out of ten. Installation was completed in about a week, facilitated by comprehensive instructions, with a single agent handling endpoint tasks effectively. Multiple users found it easy to integrate into internal IT asset management alongside the service desk.

Scalability

ManageEngine IT Asset Management is seen as highly scalable by users, who rate it between nine and ten out of ten for scalability. Users anticipate some challenges with on-prem environments as databases grow, prompting considerations for cloud migration. Currently, users with limited usage report no scalability issues. Failover or redundancy is adaptable and can occur within a few hours, indicating the capability to accommodate expanding needs. Expansion plans are considered by many users when required.

Stability

ManageEngine IT Asset Management is generally considered stable, receiving high ratings for its reliability. Users rate its stability as nine out of ten, indicating satisfaction with its performance. Operational issues are noted, particularly with agent connectivity and service disruptions during upgrades. Problems such as fraud blocking and service-related concerns are reported, but feedback usually results in effective resolutions. Despite these occasional issues, users find ManageEngine IT Asset Management to be a stable choice.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IT Asset Management Buyer's Guide for additional reliable information.