ManageEngine IT Asset Management Reviews

Name: ManageEngine IT Asset Management
Brand: ManageEngine
Rating: 4.5 (5 reviews)

4.5 out of 5

5 reviews
100% willing to recommend

489 followers

What is ManageEngine IT Asset Management?

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

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ManageEngine IT Asset Management is the #6 ranked solution in top License Management solutions and #10 ranked solution in top IT Asset Management solutions. PeerSpot users give ManageEngine IT Asset Management an average rating of 9.0 out of 10. Based on the analysis of the 5 most recent ManageEngine IT Asset Management reviews, the overall sentiment is positive, with a sentiment score of 7.9. (The highest in the category). ManageEngine IT Asset Management is most commonly compared to ServiceNow: ManageEngine IT Asset Management vs ServiceNow. ManageEngine IT Asset Management is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.

Buyer's Guide

IT Asset Management

December 2024

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Helped 823,875 peers since 2012

Featured reviews

Anil Rao

Vice President Delivery & Operations at Rezilyens

We are the users of the tool, and we are using it for our customers as well. We have multitenant operations, and we're using it for our customer. Our primary use cases are warranty period management, license expiration tracking, enterprise OS patches for devices like firewalls and switches, and…

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Abrar Hussain Khan

Technology Lead at GMG

It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature. Additionally, there should be more flexible reporting on asset management over the internet for remote users. The upgrade process is critical; if it fails, the entire server and database must be restored.

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Christian-Torres

Desktop Engineer at Arcade TI

So the idea is to control all the endpoints we have in the company, and ManageEngine helps with that. We find it very useful as we are using the cloud solution In my opinion, it is the MDM; patch management and deployment are the valuable features. The engineering area needs improvement. I have…

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ManageEngine IT Asset Management mindshare

Product category:

As of December 2024, the mindshare of ManageEngine IT Asset Management in the IT Asset Management category stands at 6.1%, up from 3.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

Key learnings from peers

Last updated Dec 18, 2024

Valuable Features

Key features of ManageEngine IT Asset Management include auto-discovery, MDM, patch management, warranty and license tracking, custom templates for asset management, integration with financial systems, and service desk alignment. Users benefit from efficient warranty, contract, and license expiries management and asset visibility. It enables asset detail management aligned with business functions, auto-populates user assets with service tickets, supports guarantee management, and integrates with financial accounting for depreciation and invoicing.

"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."
"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."

Room for Improvement

ManageEngine IT Asset Management needs improvements in managing non-discoverable assets with a focus on hierarchical distribution within teams. Users want enhanced integration for automated asset lifecycle management and AI capabilities. Faster responses are desired, along with a premium technician license that consolidates features. Enhancements to the change management tool, better reporting for remote access, and a smoother upgrade process are recommended. Users still rely on Excel for tracking due to current limitations.

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."
"Responses from ManageEngine should be faster."
"The engineering area needs improvement."

Pricing

Many users find ManageEngine IT Asset Management's pricing reasonable and competitive, with costs averaging between $10,000 to $11,000 annually for 5,000 licenses. Enterprises appreciate the value considering the number of users and various products included. Although some wish the price were lower, they rate the solution highly and plan to fully integrate it into their operations, highlighting its cost-effectiveness compared to other alternatives.

"Its price is reasonable, but I wish it was lower."

Service and Support

ManageEngine IT Asset Management provides satisfactory customer service and support, with feedback indicating good to great technical support. Some users express satisfaction with the online team, while others suggest faster response times are needed. Partner support is noted as less effective than online support. Generally, users assign an eight out of ten rating for support quality.

Deployment

Users found ManageEngine IT Asset Management's initial setup to be straightforward and efficient. While setting up, they noted it was easier than Service Desk Plus, rating it nine out of ten. The deployment process was completed in about a week, and it included utilizing a single agent to manage all endpoint tasks. Organizations are in the process of employing it for internal IT asset management and integrating it with the service desk.

Scalability

Users find ManageEngine IT Asset Management to have strong scalability, with several rating it nine or ten out of ten. Some anticipate potential challenges in on-prem environments as databases grow but are considering cloud migration. Many are planning future expansion, indicating confidence in its capacity to handle increased demand. A group is currently testing ManageEngine IT Asset Management with a small team, and they rate it highly, suggesting effective scalability for their needs.

Stability

ManageEngine IT Asset Management is generally regarded as stable, with ratings often at nine out of ten. Stability is emphasized, though some mention of operational issues arises, notably with agent reporting and server connection during upgrades. While many find it highly stable, occasional instability during upgrades is noted. Users praise the stability but acknowledge areas needing attention. The connection intervals and occasional instability are noted concerns during certain operations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IT Asset Management Buyer's Guide for additional reliable information.