Compare Twilio vs Zoho

Twilio

Based on 18 reviews.

Zoho

Based on 187 reviews.

Latest Research

Buyer's Guide

SendGrid vs. Zoho Campaigns

October 2024

Zoho Campaigns vs. SendGrid

Updated: October 2024

Buyer's Guide

SendGrid vs. Zoho Campaigns

October 2024

SendGrid vs. Zoho Campaigns

Updated: October 2024

Sample Customers

SendGrid

ScoutMob

Zoho Campaigns

Altus

Popular Solutions

8 reviews

4 reviews

1 reviews

27 reviews

10 reviews

18 reviews

Top Industries

Computer Software Company

21%

Financial Services Firm

10%

Manufacturing Company

Healthcare Company

Educational Organization

66%

Computer Software Company

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rastu Singh
Technical Consultant - Email Deliverability at Adobe
They provide the APIs. So either you can use their platform to send the emails, or you can use the APIs, and you can...
Read full review of SendGrid »
VikasAgarwal
Founder & CTO at Naks Digital Consulting
We don't have a partnership, but we're a consulting organization. We've proposed Segment as a solution to a few of...
Read full review of Segment »
Megha Shyam K
Head Of Data Engineering at Healthcare AI based start-up
We have our systems in various clouds. One of them is Google Cloud. We use Twilio for voice support. We also use...
Read full review of Twilio »

Review 1 of 3

Sagar Gaikwad
Sr Business Application Developer on Zoho Platform. at Tech Worriors

Read full review of Zoho Sprints »
Yogesh Kumar Mali
Managing Director at ALPHA LABS TECH PVT LTD
We get different requirements and use cases because most of our clients use CRM for their businesses.
Read full review of Zoho CRM »
AvinashLotke
Delivery Head at Team Computers
Zoho Mail is for blue-collar users who require only email access. The advantage of using the Zoho CRM tool is that...
Read full review of Zoho Mail »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
Zoho Desk is a software solution, and there are different options depending on the organization's needs. Imagine...
Read full review of Zoho Desk »
Jacob Shetty
Customer Success Manager at SME Advantage Ltd
I run projects in my company. My team executes the project. I look at the project management aspect completely. I...
Read full review of Zoho Projects »

Review 1 of 5

Customer Service

Megha Shyam K
Head Of Data Engineering at Healthcare AI based start-up
I rate the support’s responses an eight out of ten. However, there was no resolution.
Read full review of Twilio »
John Abelardo Manangan II
Senior Web Developer at a retailer
The solution has excellent technical support and I always contact them whenever I need to implement something that...
Read full review of SendGrid »
Gustavo Mejía
Technical Lead at Novateva
Customer service needs improvement in response time. It is not bad, however, there is room for improvement.
Read full review of Twilio »
Dipak Raghuwansi
Director Of Engineering at MakeStories
I'd rate the technical support for SendGrid as seven out of ten because it's not chat support, so you have to wait...
Read full review of SendGrid »
Sufyan Aslam
Senior Full Stack Developer at Ayraxs Technologies LLP
I had to contact support one or two times, and whenever I've reached out, they have been helpful and responsive. A...
Read full review of SendGrid »
Christopher Justice
Vice President of Operations at BL.INK
Technical support has been helpful and responsive.
Read full review of SendGrid »
Rastu Singh
Technical Consultant - Email Deliverability at Adobe
Technical support has been helpful and responsive. Sometimes there are some gaps, so we have to wait for a longer...
Read full review of SendGrid »
Uddeshya Kumar
Product Owner at SecLogic Limited
We never had contact with the solution's support team, as the documentation was enough to resolve any issues.
Read full review of SendGrid »
LuisYndigoyen
Senior Product Manager at Momento
We haven't used support much. We used them a little three years ago, and it was okay. When we set up our...
Read full review of SendGrid »
Anonymous User
Senior Engineer- Technology Services
Customer Service: 4/5. Technical Support: 3/5.
Read full review of SendGrid »
Anonymous User
CTO at a financial services firm
I've never had to contact Twilio support.
Read full review of Twilio »
Anonymous User
Chief Technology Officer at a transportation company
The only issue where we needed troubleshooting was the login issue for people in Nigeria, and the SendGrid team...
Read full review of SendGrid »
Nabeel Hassan
Professional Freelancer at Freelancer
I've contacted Twilio's technical support when there was an issue. They responded promptly, and I believe Twilio's...
Read full review of Twilio »
Juan Ignacio Michelotti
Developer at a media company
Honestly, we have not had to contact technical support yet, so I don't really know.
Read full review of SendGrid »

Review 1 of 14

Sagar Gaikwad
Sr Business Application Developer on Zoho Platform. at Tech Worriors
I contacted Zoho's support team during my entry-level time period. Zoho used to explain all their products. They...
Read full review of Zoho Commerce »
Murali Sunkara
Investor at a computer software company
The solution's technical support was good. I rate the technical support an eight out of ten.
Read full review of Zoho Sign »
Vimal S
Senior Software Developer at Nurture Spark Digital
The technical support services are good.
Read full review of Zoho Desk »
Dragan Hanc
Business Development Manager at a tech services company
To the best of my knowledge, many of the issues have already been addressed. While the solutions may not have been...
Read full review of Zoho CRM »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
Our IT team usually handle issues first before we contact their support team. When we have contacted them, they have...
Read full review of Zoho CRM »
Eckart Jensen
CEO at HR ACT Pte Ltd
There is hardly any technical support. Instead of hopping on a call and helping us, the support team requires a lot...
Read full review of Zoho People Plus »
Rebecca Fernyhough
Account Manager at Epic Network Support
The solution's technical team is very helpful.
Read full review of Zoho CRM »
Saurabh Dosar
Presales Manager at Cloud4C Services
We've never had to deal with technical support. I can't speak to how helpful or responsive they are.
Read full review of Zoho CRM »
Deepa Govind
Zoho Product Consultant, Solution Architect, Creator Trainer at Homepreneur
I am a developer, and I have come across client requirements that will challenge the capabilities of the platform....
Read full review of Zoho Creator »
Suzan Demir
Sales Operations Specialist at ADEO IT Consulting Services
Zoho's technical support could be faster and better at solving issues.
Read full review of Zoho CRM »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
The customer service and support are not good. A client reached out to them and they didn't get any good response.
Read full review of Zoho Mail »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
I haven't contacted the support yet.
Read full review of Zoho Analytics »
AdemolaOlamide
Business Development Manager at Computer Learning centre
The technical support for Zoho CRM is good.
Read full review of Zoho CRM »
Deepa Govind
Zoho Product Consultant, Solution Architect, Creator Trainer at Homepreneur
The technical support are very supportive.
Read full review of Zoho Campaigns »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
The support for Zoho Mail could be better for the setup. However, we rarely have problems with the solution. I rate...
Read full review of Zoho Mail »
Anonymous User
Solutions Consultant at a tech services company
They have gives us support when we have needed it.
Read full review of Zoho Analytics »
Vigneshkrishna Easwaran
Recruitment Consultant - SAP | Devops | Azure | Java | ServiceNow | SFDC | DB | at a tech services company
Our admins contact technical support directly - I don't have contact with them.
Read full review of Zoho Recruit »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
I rate the technical support a seven out of ten.
Read full review of Zoho Desk »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
The support is not quite good. The support team is available only Monday to Friday.
Read full review of Zoho CRM »
Anonymous User
Product Manager at a computer software company
Support is good. I rate the support team an eight and a half out of ten. Any issues or queries I raise get resolved...
Read full review of ZeptoMail »
Anonymous User
Client Partner at a tech company
Customer Service: Only chat is available, connecting over the phone is impossible. Some of the questions I had...
Read full review of Zoho CRM »
Anonymous User
Director
Customer Service: Excellent. the support team have been very helpful, on one occasion even writing a particularly...
Read full review of Zoho Analytics »
Dr. Salah Alnajem
Founder and CEO at Information Age Consulting
Their support is excellent, and they are very responsive.
Read full review of Zoho Analytics »
Anonymous User
IT Manager at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Zoho Analytics »
Anonymous User
Information Security Analyst at a computer software company
I don't remember them being bad. I can't think of any instances in which they were amazing. I don't even know if we...
Read full review of Zoho Sign »
Anonymous User
Recruiter at a recruiting/HR firm
The technical support is amazing. They're really great at what they do and I was very satisfied with them. They call...
Read full review of Zoho Recruit »
Amit Upadhyay
Head Digital & Business Applications at a tech company
I haven't had any interaction with technical support yet; however, during pitching, when I was exploring the product,...
Read full review of Zoho Creator »
RAVISH SAHAY
Director at SEQUELSTRING SOLUTIONS AND CONSULTANCY PVT LTD
Their support is really good. It's available online. They also have a few partners, if you want any additional help.
Read full review of Zoho Desk »
Anonymous User
CEO at a consultancy
Customer Service: 5 out of 5 Technical Support: 4 out of 5
Read full review of Zoho CRM »
Arthur Young
President/Founder at Interbit
They are medium in terms of wait time and the response itself. From one to five, I would rate them a three.
Read full review of Zoho CRM »

Review 1 of 30

Technical Support

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