Zoho CRM Reviews

Name: Zoho CRM
Brand: Zoho
Rating: 4.0 (52 reviews)

Vendor: Zoho

4.0 out of 5

52 reviews
88% willing to recommend

788 followers

Start review

What is Zoho CRM?

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Get the Zoho CRM Buyer's Guide and find out what your peers are saying about Zoho CRM, monday.com, Microsoft Dynamics CRM and more!

Zoho CRM is the #3 ranked solution in top Opportunity Management solutions, #3 ranked solution in top Sales Force Automation solutions, and #5 ranked solution in top CRM solutions. PeerSpot users give Zoho CRM an average rating of 8.0 out of 10. Zoho CRM is most commonly compared to monday.com: Zoho CRM vs monday.com. Zoho CRM is popular among the midsize enterprise segment, accounting for 83% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 81% of all views.

Helped 842,296 peers since 2012

Featured Zoho CRM reviews

AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

We can customize the solution the way we want to. We built a ChatGPT extension. It has some capabilities of building its own widgets with respect to CRM. We can integrate it with any web application. We also created SalesInbox, which is a mailing feature. We can set up our mailbox with Zoho CRM. We get updates from Zoho CRM whenever we send out an email. It tells us whether the person viewed the email or clicked on any links. One of the best features of the solution is data sharing. We can create our own rules even if we have configured the standard rules. We can have a different rule setup where we can assign rules based on value and give data-sharing permissions.

Read full review

KaaranDhar

Associate Director at The Walt Disney Company

Zoho's chatbot feature could be improved. Currently, the chatbot is not very intelligent and lacks the AI capabilities that are now available. There's a need for better chatbots in CRM that would allow for easy data search and referencing. There's a need for better chatbots in CRM that would allow for easy data search and referencing. The chatbot in Zoho CRM is not AI-enabled. It's a basic chatbot, making it difficult to search for data or perform FAQ searches. If Zoho could introduce an AI-enabled chatbot within the CRM, it would greatly improve the user experience.

Read full review

Zoho CRM mindshare

Product category:

As of March 2025, the mindshare of Zoho CRM in the CRM category stands at 3.1%, down from 4.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

PeerAnalyst reports based on Zoho CRM reviews

Type	Title	Date
Category	CRM	Mar 25, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 25, 2025	Download
Comparison	Zoho CRM vs Salesforce Sales Cloud	Mar 25, 2025	Download
Comparison	Zoho CRM vs Microsoft Dynamics CRM	Mar 25, 2025	Download
Comparison	Zoho CRM vs monday.com	Mar 25, 2025	Download

Title	Rating	Mindshare	Recommending
monday.com	4.7	4.3%	98%	226 interviews Add to research
Microsoft Dynamics CRM	3.9	11.9%	92%	76 interviews Add to research

Valuable Features

Zoho CRM provides vast customization options including APIs and custom fields. It integrates seamlessly with Google Apps and third-party solutions. Users find it user-friendly with robust reporting, analytics, email, and communication features. Its lead management, dashboards, and pipeline tracking are highly regarded. The system's affordability, cloud-based accessibility, ease of use, and integration with other Zoho applications make it suitable for startups and SMEs. Its configurability adds further value.

"Zoho CRM provides excellent value for money."
"Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes."
"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."

Room for Improvement

Zoho CRM could enhance integration with Outlook, LinkedIn, and other social media platforms. The user interface and automation features would benefit from simplification and improvement. Users desire more customization and integration options, particularly with APIs and financial tools. Email templates, mobile interface, and customer service require enhancement. Streamlining data management, reporting, and lead handling is necessary. Improving the chatbot's AI capabilities, providing predictive analytics, and addressing scalability issues would enhance user experience. Pricing is also a concern.

"The analytics and AI suggestion features need improvement."
"Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective."
"The login process could be improved as some users find it unfriendly. The documentation could also be more user-friendly and better organized."

ROI

Zoho CRM users report a cost-to-revenue ratio of 0.75% within one year and sales increases of 10-15%. Automation features reduce staffing needs, especially in contact centers, enhancing performance without increasing headcount. Companies achieve ROI by saving productive time through real-time reports and automating tasks like forecasting and reporting. It improves organizational value and sales productivity by eliminating manual reporting, serving as a single source of truth.

Pricing

Enterprise buyers report Zoho CRM as competitively priced with various subscription models. Costs include $50 per user/month for Enterprise and $65 for Ultimate plans in the USA. Pricing is viewed as affordable compared to competitors like Salesforce, with packages such as Zoho One offering bundled applications. Some note changes in small business plans but acknowledge good value. While internal licensing varies, Zoho CRM's overall cost-effectiveness is appreciated, although some desire discounts and more flexible features.

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."
"The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."
"Zoho CRM is available at a fairly average price"

Popular Use Cases

Zoho CRM is chiefly used for managing customer relations, sales leads, and pipelines. Users leverage it as a database for contacts, prospects, and marketing activities. It facilitates project prioritization, analytics, and monitoring while supporting sales cycles, proposals, and contract management. Many use it to integrate with call centers, track customer interactions, manage commissions, generate reports, and execute marketing campaigns. It connects seamlessly with various business modules for efficient relationship handling and opportunity management.

Service and Support

Users report that Zoho CRM offers responsive support with variable availability based on payment plans. Some find technical support efficient, rating it positively, while others face challenges with slow responses and limited weekend access. Customer service is critiqued for limited communication options, with chat being the primary method. Users appreciate support during regular hours and find technical assistance knowledgeable, yet emphasize a need for improvement in wait times and issue resolution efficiency.

Deployment

Users found Zoho CRM's initial setup straightforward and user-friendly, especially given its cloud-based nature with no installation required. Many appreciated its ease of customization and fast deployment, often needing only a few hours to a few weeks depending on complexity. While some faced difficulties with advanced features or required assistance, most found it intuitive to navigate, configure, and integrate with existing systems, resulting in a smooth onboarding experience.

Scalability

Zoho CRM is widely seen as scalable, catering well to both small and medium enterprises. Many organizations effectively expand their usage, with some doubling their user base. While it integrates smoothly with other systems and offers out-of-the-box features, some feel its scalability may not fully meet enterprise needs without more investment. User experience varies, but it generally accommodates growth, garnering ratings between seven to ten out of ten for scalability.

Stability

Zoho CRM demonstrates strong stability and performance, with minimal issues reported. Users note improvements over time, though some minor speed and connectivity challenges have occurred. Maintenance and server choice affected performance on rare occasions, but transparency helped address these concerns. Most users rate stability between seven and ten, highlighting its reliability and lack of crashes or glitches. Zoho CRM is suitable for both small and mid-scale businesses, consistently rated highly for its stability and efficiency.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Zoho CRM Buyer's Guide for additional reliable information.