We performed a comparison between Sales Creatio and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."
"Intuitive, low-code CRM platform that's easy to integrate and use."
"I like Creatio's workflows, automation, and no-code features that we can update as we wish."
"With Sales Creatio, you can have a customer service review, and it is GDPR compliant."
"Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option."
"There's not a single CRM out there that is quite as flexible as Creatio CRM."
"It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."
"Zoho CRM integrates easily with customer service workflows."
"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"The user interface, especially the dashboard, offers good navigation."
"I am impressed with the product's information on customers."
"We can customize the solution the way we want to."
"The product is customizable."
"There is still some room for improvement in the overall look and feel of the software."
"To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that."
"Sales Creatio should include better customizations."
"Creatio's mobile app could be more intuitive."
"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."
"The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved."
"The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement."
"Out of the box connectors are great, but the ability of what is there versus other CRMs is limited."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"The customization options for roles in Zoho CRM are currently limited."
"We would like to always email users as soon as any new features are launched."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"Custom development is often necessary to make such extensive changes, and it does come with associated costs."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
Sales Creatio is ranked 20th in CRM with 8 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Sales Creatio is rated 9.0, while Zoho CRM is rated 8.0. The top reviewer of Sales Creatio writes "Low-code, intuitive, and easy to use CRM platform". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Sales Creatio is most compared with QuickBase, Microsoft Dynamics CRM, Oracle Fusion Service and Salesforce Sales Cloud, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and IQVIA Orchestrated Customer Engagement. See our Sales Creatio vs. Zoho CRM report.
See our list of best CRM vendors and best Sales Force Automation vendors.
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