Try our new research platform with insights from 80,000+ expert users

Zoho CRM vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024
 

Categories and Ranking

monday.com
Ranking in CRM
3rd
Ranking in Opportunity Management
1st
Average Rating
9.4
Number of Reviews
224
Ranking in other categories
Project Portfolio Management (1st), Project Management Software (1st), Marketing Management (3rd)
Zoho CRM
Ranking in CRM
5th
Ranking in Opportunity Management
3rd
Average Rating
8.0
Number of Reviews
50
Ranking in other categories
Sales Force Automation (3rd)
 

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of monday.com is 4.5%, down from 4.8% compared to the previous year. The mindshare of Zoho CRM is 3.8%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

SolèneVerhaeghe - PeerSpot reviewer
Apr 25, 2023
Helps you avoid delays because you can visualize your deadlines and track your progress
I like the automation you can do with monday.com. You can automate priorities, status changes, notifications, etc. You may need another solution to create this automation in other tools, but monday.com includes everything. The Gantt view for project planning is also pretty good. The interface is another area where monday.com shines. It is colorful and visually appealing. You can paint with colors, and there are multiple views. If you are the type of person who wants all of your information displayed linearly, you can set it up in lines. It's the best tool for evaluating timelines and projects. The most challenging part is deciding how you want to display your information, but as soon as you know what you're doing, it's effortless to view where you are in the project and who's involved. You can set up a simple project in under five minutes, but a super complex one might take a few days. I think it's straightforward if you know how you want to organize your information. monday.com is accessible to non-technical users but takes a lot of time. They have many tutorials, and you can easily use monday.com if you can take the time to go through them and learn. When you initially create a project, it's only a board with lines on which you enter the tasks. You have some columns with the task owner, status, deadlines, etc. It is not that easy to understand all the features and how you can use them for your case, which is why people contact me. When you implement the tool, you decide which layout to use and what information you want to disclose. I've seen clients who have been using this for three years, and they still only know how to do things one way because they haven't taken the time to understand all the features. It's crucial to spend time at the start and learn the tool. I don't think the learning curve is that huge.
Yogesh Kumar Mali - PeerSpot reviewer
Jun 6, 2023
A highly stable solution that allows customization and data sharing
We can customize the solution the way we want to. We built a ChatGPT extension. It has some capabilities of building its own widgets with respect to CRM. We can integrate it with any web application. We also created SalesInbox, which is a mailing feature. We can set up our mailbox with Zoho CRM. We get updates from Zoho CRM whenever we send out an email. It tells us whether the person viewed the email or clicked on any links. One of the best features of the solution is data sharing. We can create our own rules even if we have configured the standard rules. We can have a different rule setup where we can assign rules based on value and give data-sharing permissions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The feature that I have found the most valuable is the project labels and organizational tools."
"All employees can access it so everyone is in the know of what jobs are coming in and what jobs are going out."
"I am able to keep much better track of all current projects and each aspect of individual projects, which has helped to make team meetings a breeze."
"We really like the dashboards, automation, and spreadsheets."
"The way it allows our team to communicate with each other and keep each other up to date on many ongoing assignments at once through comments and the subitems feature is very helpful."
"The analytics view is very powerful with Gantt charts and multiple chart visualizations."
"The product is quite simple to use."
"The ability to assign members to tasks and then have them update the status on them and even ask related questions under the task has been very helpful."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."
"The login and logout times of each employee of our company are recorded by Zoho CRM for productivity calculations"
"The whole forecasting and pipeline management is very good."
"Zoho CRM's best feature is its reporting."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
"We can customize the solution the way we want to."
"It is customizable. We have customized the CRM according to our needs."
 

Cons

"Even when the person leaves the team, he/she can still access all the files he/she created."
"The only issue we have now is that Monday sometimes crashes and does not recognize a change we make."
"This isn't a platform where you scrimp on the training and send one person to bring back knowledge. Monday is different things to different people, and context matters."
"They have glitches every once in a while that will put employers in a position to not be able to use the platform."
"Constant updates mean the service is down sometimes, which isn't ideal."
"Perhaps a direct interface integration with social media channels would be ideal."
"There are some small usability issues which can be an inconvenience."
"The data linkage could be improved. For example, sometimes you cannot automate item creation when you link different items to each other. You cannot connect the data deeply from field to field. It's somewhat complicated to link a contact to some account fields and automate the contact's behavior based on the value of those fields. The data is sometimes not structured enough for deep processing."
"I would like to see more integrations and customization options in the next release."
"The MCR capabilities have some limitations."
"The support response time for this solution could be improved."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"There should be easy access to feature recommendations in the solution"
"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"Custom development is often necessary to make such extensive changes, and it does come with associated costs."
 

Pricing and Cost Advice

"The enterprise plan looks expensive because we don't understand the value as monday.com users. The pro level and other packages seem reasonable."
"It was fairly reasonable. For everything we were using it for, it was fairly reasonable."
"The pricing of monday.com is worth it."
"monday.com is pretty affordable. It's cheaper than Asana. There are four tiers, including a free version. The free version is fine if you don't have any complex projects. One of the most advanced plans is around $16 per month per user."
"monday.com's pricing is fair compared to its competitors, although it is a bit more expensive than most of them. It's more expensive than Jira, Zoho, ClickUp, and Trello. But it is fairly priced when you compare the kinds of features and the capabilities that you get and the ROI."
"I am using its free version."
"I am using the tool's free version."
"It's quite expensive when it goes to the enterprise license. Other tools like Jira cost 5 a month, and then their enterprise license is 38 a month, which is quite expensive for what we can do. It's £500 for a tool on a large enterprise. I'd have hoped that enterprise costs go down, not up. The pro license is £14, and then everything else is much more expensive, which is another barrier for us to adopt because other comparable tools are much more affordable when you have such a high multiplier as well."
"The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."
"There is a license required for this solution."
"We have an annual license fee that costs $12,000."
"Zoho CRM is an expensive tool."
"The licensing is the subscription, where we pay $50 per month per user."
"There is an annual license."
"The basic plan has changed from $15 to $25 or $30."
"The solution is cost-effective."
report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
815,854 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
63%
Computer Software Company
5%
Financial Services Firm
4%
Manufacturing Company
4%
Educational Organization
82%
Computer Software Company
3%
Financial Services Firm
2%
Government
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What do you like most about monday.com?
The product's initial setup phase was straightforward.
What needs improvement with monday.com?
I believe the reporting functionality could be improved on monday.com. While some reports are accessible, this area has room for enhancement. For example, including a Gantt chart in project plannin...
What do you like most about Zoho CRM?
Zoho CRM integrates easily with customer service workflows.
What is your experience regarding pricing and costs for Zoho CRM?
The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.
What needs improvement with Zoho CRM?
The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...
 

Comparisons

 

Also Known As

DaPulse
No data available
 

Learn More

 

Overview

 

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Find out what your peers are saying about Zoho CRM vs. monday.com and other solutions. Updated: November 2024.
815,854 professionals have used our research since 2012.