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Zoho CRM vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

monday.com
Ranking in CRM
3rd
Ranking in Opportunity Management
1st
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
Project Portfolio Management (1st), Project Management Software (1st), Marketing Management (3rd)
Zoho CRM
Ranking in CRM
5th
Ranking in Opportunity Management
3rd
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
51
Ranking in other categories
Sales Force Automation (3rd)
 

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of monday.com is 4.4%, down from 4.9% compared to the previous year. The mindshare of Zoho CRM is 3.2%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Jaikishan Daryanani - PeerSpot reviewer
C level has visibility into the entire timeline and status of an initiative, and real-time reporting saves work
It is meant for non-technical users. As a matter of fact, for technical users, it may seem kind of naive or non-sophisticated or something. But for non-tech people, it's a visual treat because it has functionalities and capabilities suited to their business function as well as flexibility in terms of customization to make it adaptable. monday.com is very flexible. We created workspaces for every team and they have the flexibility to create and define their own processes and data points as well as their approval processes. Viewing projects and timelines via Gantt charts in monday.com is a native functionality. The power of the dashboard is that the solution enables you to do risk, timeline, and cost-benefit analyses for your initiatives. It gives you a complete perspective on the impact of your future decisions and initiatives for the upcoming months, quarters, and years. Based on the different levels in the organization, there is visibility into what each function of the organization or each department is up to. As a manager, it gives you a live update of the tasks and any particular changes. You can track the entire project for your teams and for other teams as well. Creating a new project in monday.com takes a few seconds. If you have the templates created you can generate a project via automation. If you have a standard WBS (work breakdown structure) for every single project, you can trigger automation. When the project is approved, within a fraction of a second, the entire WBS is ready for you so that you can start putting in your updates and data. There are around 200 templates available in the solution, and that gives you a baseline to start from, whether you are doing agile management or waterfall. Once you select a template, boom, it creates a baseline structure and you can start. And even if you want to create a new project, it's still pretty simple and a matter of a few seconds.
AmerKhan - PeerSpot reviewer
Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking
Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have many different automations set up for different use cases."
"It helps to go completely digital and avoids the use of pen and paper, which helps declutter work life."
"My favorite feature is time tracking."
"The solution is more of a streamlined Slack."
"I love that Monday.com has boards that can change with a click from a list, to a calendar, to a form that you can send and collect data, etc."
"All of the features are valuable. Especially, creating tickets for projects and assigning workers. Having trackable conversations and archive items for reference. We offer our customers a live update of their project by sharing a board directly with them. This allows them to comment or submit documents directly to Monday.com."
"The automation process is one of the best."
"Being able to see everything at a glance and check task status, is wonderful."
"The dashboards and visualizations help us see how different markets perform. I find the dashboard feature most valuable because it's easy to visualize data. I've been trying to use the built-in quotations feature, which could reduce turnaround time. We're not using many automation features for record management and opportunity tracking. I'm trying to integrate Zoho CRM with Zoho Flow for quotation submission workflow."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"We can customize the solution the way we want to."
"Zoho CRM integrates easily with customer service workflows."
"The whole forecasting and pipeline management is very good."
"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."
"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."
 

Cons

"The exporting function could be improved to offer more raw data instead of being formatted like the online view."
"Load time and glitches do occur on the site."
"Constant updates mean the service is down sometimes, which isn't ideal."
"A more personalized dashboard displaying each account's unfinished assignments would be helpful."
"The inbox and notifications section is not great, therefore, we don't use the comments field to communicate with each other."
"In recent months, Monday.com has been down about once a week."
"Sometimes the limit of parts on a board (500 units) can inhibit growth."
"Monday.com has tons of features and capabilities. However, you’ll need to upgrade your plan to actually benefit the most from these tools."
"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"The support is not quite good."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"I'm not sure that there is scalability potential for enterprises."
"We'd like the solution to be less expensive."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
 

Pricing and Cost Advice

"The enterprise plan looks expensive because we don't understand the value as monday.com users. The pro level and other packages seem reasonable."
"The licensing cost is not that high for monday.com. However, if you need an implementer, the cost is high because there aren't so many monday.com professionals."
"monday.com is pretty affordable. It's cheaper than Asana. There are four tiers, including a free version. The free version is fine if you don't have any complex projects. One of the most advanced plans is around $16 per month per user."
"We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."
"The pricing is totally fair. I don't have any issues with it."
"I rate the tool's pricing a six out of ten."
"Though I am unsure about the product's pricing plan, there is a need to make monthly payments towards the licensing costs attached to the solution, and it operates on a per-user plan."
"The product is not expensive."
"It is around $1000 a month."
"There is an annual license."
"I have no information about the pricing for Zoho CRM because the finance department handles that."
"Its price is lower than the other software."
"The product costs $35 per user per year."
"The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."
"The basic plan has changed from $15 to $25 or $30."
"The solution is cost-effective."
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Top Industries

By visitors reading reviews
Educational Organization
66%
Computer Software Company
4%
Financial Services Firm
4%
Manufacturing Company
3%
Educational Organization
83%
Computer Software Company
3%
Financial Services Firm
2%
Government
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What do you like most about monday.com?
The product's initial setup phase was straightforward.
What needs improvement with monday.com?
The need for a stable connection is critical as there are network issues that slow our processes down. Additionally, the synchronization feature is not functioning optimally.
What do you like most about Zoho CRM?
Zoho CRM integrates easily with customer service workflows.
What is your experience regarding pricing and costs for Zoho CRM?
Currently, I am using Zoho CRM at no charge, sticking with the free tier. I have not had to pay for licenses or setup costs.
What needs improvement with Zoho CRM?
Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective. This feat...
 

Comparisons

 

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Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
Find out what your peers are saying about Zoho CRM vs. monday.com and other solutions. Updated: January 2025.
831,020 professionals have used our research since 2012.