IQVIA Orchestrated Customer Engagement vs Zoho CRM comparison

"I've found the customer 360 degree view to be valuable."

"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."

"Zoho CRM integrates easily with customer service workflows."

"Customer tracking, order management, sales tracking and PO tracking provide efficiency."

"The user interface, especially the dashboard, offers good navigation."

"The product is customizable."

"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."

"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."

"There are many features that capture customer data."

"Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."

"The customization options for roles in Zoho CRM are currently limited."

"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."

"Certain functions have occasional performance issues."

"The support response time for this solution could be improved."

"I'd like the solution to offer more integrations with other products."

"I would like to see better integration with Zoho Creator."

"There are at least two big pieces. One is just the ability to reorganize the data and clean it up to eliminate duplicates and things like that. It is very manual at the moment. It only gives us certain fields that we can check on. Because of our particular database, it creates a problem. We deal with hospitals, and there are 50 hospitals. It is tough to figure out which one is which. Is it this one or the other one? So, trying to clean things up is very difficult. I'd like to have more ability to share data fields. The data is structured into different buckets, and I frequently have to create the same field in two different buckets. It would be nice if I could just do a view-only field in another bucket. In my contact bucket, I would like to be able to have just a view-only of the account information so that I don't need to enter it again, which is what I have to do currently."

"The tool is hard for people who have worked with Microsoft Office for a long time."

"OCE is less expensive than Veeva, for instance."

"The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range."

"Zoho CRM is an expensive tool."

"The licensing is the subscription, where we pay $50 per month per user."

"Zoho CRM is available at a fairly average price"

"It is around $1000 a month."

"The solution is cost-effective."

"The product costs $35 per user per year."

"If you compare the pricing with SAP, it is well priced and you are able to pay as you go."