Siebel CRM vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #6 with an average rating of 8.4, while Zoho is ranked #5 with an average rating of 8.2. Oracle holds a 6.8% mindshare in CRM, compared to Zoho’s 3.2% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Siebel CRM

Read 18 Siebel CRM reviews

2,837 Views
2,209 Comparison Views

87% willing to recommend

Zoho CRM

Read 51 Zoho CRM reviews

2,905 Views
1,245 Comparison Views

88% willing to recommend

Siebel CRM

Zoho CRM

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Executive SummaryUpdated on Jan 12, 2025

Siebel CRM and Zoho CRM are competitors in the CRM solutions market. Zoho CRM often has the upper hand in flexibility and cost-effectiveness due to its intuitive interface and cloud-based deployment.

Features: Siebel CRM provides strong data analytics, comprehensive customer data management, and deep integration with Oracle products. Zoho CRM offers extensive automation, seamless integration with third-party apps, and strong customization options.

Room for Improvement: Siebel CRM could enhance its agility and user interface friendliness. Its on-premise nature might need cloud adoption options. Improving ease of deployment could benefit smaller businesses. Zoho CRM might improve data visualization tools, better offline access, and fine-tuning support for larger enterprise structures.

Ease of Deployment and Customer Service: Siebel CRM usually requires more resources for deployment due to its complexity and has dedicated support for enterprise-level customizations. Zoho CRM offers a smoother cloud-based deployment, faster onboarding, and accessible support channels, making it suitable for quick implementations.

Pricing and ROI: Siebel CRM involves higher initial setup costs but can deliver high ROI for large projects needing deep customization. Zoho CRM provides a lower entry cost, yielding faster ROI for small to medium businesses due to its cost-efficiency.

To learn more, read our detailed Siebel CRM vs. Zoho CRM Report (Updated: January 2025).

Buyer's Guide

Siebel CRM vs. Zoho CRM

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Siebel CRM

Ranking in CRM

6th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of January 2025, in the CRM category, the mindshare of Siebel CRM is 6.8%, down from 8.1% compared to the previous year. The mindshare of Zoho CRM is 3.2%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Shiraz Shah

Unit Head CRM and Customer Engagement Platforms at Allied Bank Limited

Comes with complaint management feature but improvement is needed in UI

The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"The solution's order management pack is quite fantastic."

"Siebel CRM is the number one CRM product in the world."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

More Siebel CRM pros

"The whole forecasting and pipeline management is very good."

"I am impressed with the product's information on customers."

"Zoho CRM is very simple and easy to use."

"Zoho CRM is easy to use and easy to understand."

"Zoho CRM's best feature is its reporting."

"The initial setup is pretty fast."

"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."

"The solution is always stable."

More Zoho CRM pros

Cons

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"It is difficult to set up."

"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"The user interface, mobile application, and support could be improved."

"The tool took a lot of time to deploy."

"The solution itself is very heavy."

More Siebel CRM cons

"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."

"The tool is hard for people who have worked with Microsoft Office for a long time."

"Zoho CRM’s customer service can be a little difficult to reach sometimes."

"The reporting for developers should be improved."

"Certain functions have occasional performance issues."

"The MCR capabilities have some limitations."

"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""

"The customization options for roles in Zoho CRM are currently limited."

More Zoho CRM cons

Pricing and Cost Advice

"The product is expensive."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"Its licensing is yearly."

"We consider it a good value and found it to be cost-effective."

"We pay for an annual license to use this solution."

"The price of Zoho CRM is already competitive, but we would always like to have a better discount. Most of the features are included in the price but if we want the extra features then we have to purchase them."

"Its price is lower than the other software."

"Compared to other CRMs, it is very cheap."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

"It is around $1000 a month."

"The licensing is the subscription, where we pay $50 per month per user."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Government

13%

Financial Services Firm

13%

Manufacturing Company

Educational Organization

83%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a wa...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

Currently, I am using Zoho CRM at no charge, sticking with the free tier. I have not had to pay for licenses or setup costs.

See all answers

What needs improvement with Zoho CRM?

Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective. This feat...

See all answers

Comparisons

Microsoft Dynamics CRM vs Siebel CRM

Compared 29% of the time

SAP CRM vs Siebel CRM

Compared 18% of the time

Oracle CRM vs Siebel CRM

Compared 17% of the time

Oracle CX Sales vs Siebel CRM

Compared 11% of the time

Vlocity vs Siebel CRM

Compared 1% of the time

More Siebel CRM Competitors

SAP CRM vs Zoho CRM

Compared 47% of the time

monday.com vs Zoho CRM

Compared 12% of the time

Bitrix24 vs Zoho CRM

Compared 10% of the time

Odoo vs Zoho CRM

Compared 7% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Siebel CRM

December 2024

Download Siebel CRM product report

Buyer's Guide

Zoho CRM

December 2024

Download Zoho CRM product report

Also Known As

Siebel Sales

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Oracle

Zoho

Overview

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Siebel CRM vs. Zoho CRM

January 2025

Free Report: Siebel CRM vs. Zoho CRM

Find out what your peers are saying about Siebel CRM vs. Zoho CRM and other solutions. Updated: January 2025.

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