Siebel CRM vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #6 with an average rating of 8.4, while Zoho is ranked #5 with an average rating of 8.2. Oracle holds a 7.1% mindshare in CRM, compared to Zoho’s 3.8% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Siebel CRM

Read 18 Siebel CRM reviews

3,035 Views
2,324 Comparison Views

87% willing to recommend

Zoho CRM

Read 50 Zoho CRM reviews

3,079 Views
1,288 Comparison Views

88% willing to recommend

Siebel CRM

Zoho CRM

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Executive SummaryUpdated on Oct 8, 2024

Siebel CRM and Zoho CRM compete in the CRM market. Zoho CRM has the upper hand due to its affordability and ease of use, despite Siebel CRM's robust enterprise features.

Features: Siebel CRM includes extensive integration capabilities, scalability, and comprehensive support for large-scale operations. Zoho CRM offers intuitive automation tools, customizable dashboards, and flexibility for diverse industries.

Room for Improvement: Siebel CRM may need to simplify its user experience to address the steep learning curve, optimize its training requirements, and enhance overall usability. Zoho CRM could expand its feature set in advanced analytics, address limitations in data handling, and offer more robust enterprise solutions.

Ease of Deployment and Customer Service: Siebel CRM entails an intensive deployment process, requiring detailed planning and professional assistance, supported by a dedicated infrastructure. Zoho CRM allows quick and efficient setup with accessible resources and reliable customer support.

Pricing and ROI: Siebel CRM's higher setup costs are offset by its enterprise focus and comprehensive returns. Zoho CRM provides cost-effectiveness through competitive pricing, leading to quicker ROI, appealing to growing businesses.

To learn more, read our detailed Siebel CRM vs. Zoho CRM Report (Updated: October 2024).

Buyer's Guide

Siebel CRM vs. Zoho CRM

October 2024

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Categories and Ranking

Siebel CRM

Ranking in CRM

6th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of November 2024, in the CRM category, the mindshare of Siebel CRM is 7.1%, down from 8.8% compared to the previous year. The mindshare of Zoho CRM is 3.8%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Shiraz Shah

Unit Head CRM and Customer Engagement Platforms at Allied Bank Limited

Comes with complaint management feature but improvement is needed in UI

The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes.

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Yogesh Kumar Mali

Managing Director at ALPHA LABS TECH PVT LTD

A highly stable solution that allows customization and data sharing

We can customize the solution the way we want to. We built a ChatGPT extension. It has some capabilities of building its own widgets with respect to CRM. We can integrate it with any web application. We also created SalesInbox, which is a mailing feature. We can set up our mailbox with Zoho CRM. We get updates from Zoho CRM whenever we send out an email. It tells us whether the person viewed the email or clicked on any links. One of the best features of the solution is data sharing. We can create our own rules even if we have configured the standard rules. We can have a different rule setup where we can assign rules based on value and give data-sharing permissions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"The solution's order management pack is quite fantastic."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"Siebel CRM has a strong database model, workflow and integration tools."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"Siebel CRM is the number one CRM product in the world."

"The solution is scalable."

More Siebel CRM pros

"We can customize the solution the way we want to."

"Customer tracking, order management, sales tracking and PO tracking provide efficiency."

"The camera feature is valuable because it provides a look and feel."

"The login and logout times of each employee of our company are recorded by Zoho CRM for productivity calculations"

"For the most part, the solution is stable."

"What I like most about Zoho CRM is its configurability. We can adapt it to our needs in terms of the sales process. It has automation capabilities, but we mostly use it as a static system, except for sending emails and information about updated products."

"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."

"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."

More Zoho CRM pros

Cons

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"The documentation needs to be improved."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"The tool took a lot of time to deploy."

"The user interface, mobile application, and support could be improved."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

More Siebel CRM cons

"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."

"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."

"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."

"I'd like the solution to offer more integrations with other products."

"The support response time for this solution could be improved."

"Some of our clients could not develop their requirements using the product."

"Pricing for Zoho CRM could be improved because it is expensive. My company also needs some analytics, so it would be good if Zoho CRM had built-in analytics."

"I'm not sure that there is scalability potential for enterprises."

More Zoho CRM cons

Pricing and Cost Advice

"The product is expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"Its licensing is yearly."

"We pay for an annual license to use this solution."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

"There is a license required for this solution."

"The product costs $35 per user per year."

"The basic plan has changed from $15 to $25 or $30."

"I have no information about the pricing for Zoho CRM because the finance department handles that."

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"We have an annual license fee that costs $12,000."

More Zoho CRM pricing and cost advice

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816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

13%

Government

13%

Manufacturing Company

Educational Organization

82%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a wa...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.

See all answers

What needs improvement with Zoho CRM?

The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...

See all answers

Comparisons

Microsoft Dynamics CRM vs Siebel CRM

Compared 31% of the time

SAP CRM vs Siebel CRM

Compared 18% of the time

Oracle CRM vs Siebel CRM

Compared 14% of the time

Oracle CX Sales vs Siebel CRM

Compared 11% of the time

Vlocity vs Siebel CRM

Compared 1% of the time

More Siebel CRM Competitors

SAP CRM vs Zoho CRM

Compared 41% of the time

monday.com vs Zoho CRM

Compared 18% of the time

Bitrix24 vs Zoho CRM

Compared 12% of the time

Odoo vs Zoho CRM

Compared 6% of the time

LeadSquared vs Zoho CRM

Compared 4% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Siebel CRM

October 2024

Download Siebel CRM product report

Buyer's Guide

Zoho CRM

October 2024

Download Zoho CRM product report

Also Known As

Siebel Sales

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Oracle

Zoho

Overview

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Siebel CRM vs. Zoho CRM

October 2024

Free Report: Siebel CRM vs. Zoho CRM

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