Siebel CRM vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #7 with an average rating of 8.2, while Zoho is ranked #5 with an average rating of 8.3. Oracle holds a 6.6% mindshare in CRM, compared to Zoho’s 3.1% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Siebel CRM

Read 18 Siebel CRM reviews

2,644 Views
2,115 Comparison Views

87% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

2,821 Views
1,215 Comparison Views

88% willing to recommend

Siebel CRM

Zoho CRM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 12, 2025

Siebel CRM and Zoho CRM are competitors in the CRM solutions market. Zoho CRM often has the upper hand in flexibility and cost-effectiveness due to its intuitive interface and cloud-based deployment.

Features: Siebel CRM provides strong data analytics, comprehensive customer data management, and deep integration with Oracle products. Zoho CRM offers extensive automation, seamless integration with third-party apps, and strong customization options.

Room for Improvement: Siebel CRM could enhance its agility and user interface friendliness. Its on-premise nature might need cloud adoption options. Improving ease of deployment could benefit smaller businesses. Zoho CRM might improve data visualization tools, better offline access, and fine-tuning support for larger enterprise structures.

Ease of Deployment and Customer Service: Siebel CRM usually requires more resources for deployment due to its complexity and has dedicated support for enterprise-level customizations. Zoho CRM offers a smoother cloud-based deployment, faster onboarding, and accessible support channels, making it suitable for quick implementations.

Pricing and ROI: Siebel CRM involves higher initial setup costs but can deliver high ROI for large projects needing deep customization. Zoho CRM provides a lower entry cost, yielding faster ROI for small to medium businesses due to its cost-efficiency.

To learn more, read our detailed Siebel CRM vs. Zoho CRM Report (Updated: March 2025).

Buyer's Guide

Siebel CRM vs. Zoho CRM

March 2025

Download the complete report

Helped 842,296 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Siebel CRM

Ranking in CRM

7th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of March 2025, in the CRM category, the mindshare of Siebel CRM is 6.6%, down from 7.4% compared to the previous year. The mindshare of Zoho CRM is 3.1%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

KalpanaSingh

Senior Manager at Credit Suisse

Customizable and flexible but user experience needs enhancement

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

Read full review

AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"The flexibility is very good."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

"The solution is scalable."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

More Siebel CRM pros

"There's no installation required."

"The user interface, especially the dashboard, offers good navigation."

"Zoho CRM's best feature is its reporting."

"Zoho CRM is very simple and easy to use."

"Zoho CRM is easy to use and easy to understand."

"The solution has an efficient notification feature."

"I like that it is easy to get data in and out of it. We can export and import CSV files. I also like that the database is hierarchical, which allows me to be able to look at a parent and multiple children."

"We use the solution for different projects. We use it to patch lead details from clients' sources."

More Zoho CRM pros

Cons

"Siebel is not user-friendly."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."

"It is difficult to set up."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"The documentation needs to be improved."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

More Siebel CRM cons

"I have issues with the tool's scalability."

"The support response time for this solution could be improved."

"I would like to see more integrations and customization options in the next release."

"Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved."

"Support could be more knowledgeable."

"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""

"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."

"We would like to always email users as soon as any new features are launched."

More Zoho CRM cons

Pricing and Cost Advice

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"Its licensing is yearly."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"The product is expensive."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"Zoho CRM has a subscription-based license, which is not too expensive."

"Zoho CRM is available at a fairly average price"

"There is a license required for this solution."

"Its price is lower than the other software."

"If you compare the pricing with SAP, it is well priced and you are able to pay as you go."

"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a five. However, the pricing is fine because we chose the enterprise plan as a private limited company."

"The basic plan has changed from $15 to $25 or $30."

"We consider it a good value and found it to be cost-effective."

More Zoho CRM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

842,296 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

16%

Government

14%

Financial Services Firm

12%

Manufacturing Company

Educational Organization

81%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

Currently, I am using Zoho CRM at no charge, sticking with the free tier. I have not had to pay for licenses or setup costs.

See all answers

What needs improvement with Zoho CRM?

Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective. This feat...

See all answers

Comparisons

Microsoft Dynamics CRM vs Siebel CRM

Compared 27% of the time

SAP CRM vs Siebel CRM

Compared 18% of the time

Oracle CRM vs Siebel CRM

Compared 16% of the time

Oracle CX Sales vs Siebel CRM

Compared 10% of the time

Vlocity vs Siebel CRM

Compared 2% of the time

More Siebel CRM Competitors

SAP CRM vs Zoho CRM

Compared 55% of the time

Bitrix24 vs Zoho CRM

Compared 10% of the time

Odoo vs Zoho CRM

Compared 9% of the time

monday.com vs Zoho CRM

Compared 6% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Siebel CRM

March 2025

Download Siebel CRM product report

Buyer's Guide

Zoho CRM

March 2025

Download Zoho CRM product report

Also Known As

Siebel Sales

No data available

Overview

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Siebel CRM vs. Zoho CRM

March 2025

Free Report: Siebel CRM vs. Zoho CRM

Find out what your peers are saying about Siebel CRM vs. Zoho CRM and other solutions. Updated: March 2025.

DOWNLOAD NOW

842,296 professionals have used our research since 2012.

See our Siebel CRM vs. Zoho CRM report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.