Siebel CRM vs Zoho CRM comparison

Oracle and Zoho are both solutions in the CRM category. Oracle is ranked #6 with an average rating of 8.4, while Zoho is ranked #5 with an average rating of 8.2. Oracle holds a 7.5% mindshare in CRM, compared to Zoho’s 3.6% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Siebel CRM

Read 18 Siebel CRM reviews

2,950 Views
2,276 Comparison Views

87% willing to recommend

Zoho CRM

Read 51 Zoho CRM reviews

2,996 Views
1,272 Comparison Views

88% willing to recommend

Siebel CRM

Zoho CRM

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Executive SummaryUpdated on Oct 8, 2024

Siebel CRM and Zoho CRM compete in the CRM market. Zoho CRM has the upper hand due to its affordability and ease of use, despite Siebel CRM's robust enterprise features.

Features: Siebel CRM includes extensive integration capabilities, scalability, and comprehensive support for large-scale operations. Zoho CRM offers intuitive automation tools, customizable dashboards, and flexibility for diverse industries.

Room for Improvement: Siebel CRM may need to simplify its user experience to address the steep learning curve, optimize its training requirements, and enhance overall usability. Zoho CRM could expand its feature set in advanced analytics, address limitations in data handling, and offer more robust enterprise solutions.

Ease of Deployment and Customer Service: Siebel CRM entails an intensive deployment process, requiring detailed planning and professional assistance, supported by a dedicated infrastructure. Zoho CRM allows quick and efficient setup with accessible resources and reliable customer support.

Pricing and ROI: Siebel CRM's higher setup costs are offset by its enterprise focus and comprehensive returns. Zoho CRM provides cost-effectiveness through competitive pricing, leading to quicker ROI, appealing to growing businesses.

To learn more, read our detailed Siebel CRM vs. Zoho CRM Report (Updated: December 2024).

Buyer's Guide

Siebel CRM vs. Zoho CRM

December 2024

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Categories and Ranking

Siebel CRM

Ranking in CRM

6th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of December 2024, in the CRM category, the mindshare of Siebel CRM is 7.5%, down from 8.4% compared to the previous year. The mindshare of Zoho CRM is 3.6%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Shiraz Shah

Unit Head CRM and Customer Engagement Platforms at Allied Bank Limited

Comes with complaint management feature but improvement is needed in UI

The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's order management pack is quite fantastic."

"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."

"The flexibility is very good."

"Siebel CRM has a strong database model, workflow and integration tools."

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

More Siebel CRM pros

"Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes."

"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."

"The solution has an efficient notification feature."

"We use the solution for different projects. We use it to patch lead details from clients' sources."

"Customer tracking, order management, sales tracking and PO tracking provide efficiency."

"There are many features that capture customer data."

"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."

"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."

More Zoho CRM pros

Cons

"It is difficult to set up."

"Siebel is not user-friendly."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"The documentation needs to be improved."

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."

"The user interface, mobile application, and support could be improved."

More Siebel CRM cons

"There should be easy access to feature recommendations in the solution"

"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."

"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."

"Support could be more knowledgeable."

"The customization options for roles in Zoho CRM are currently limited."

"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."

"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."

"The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled better."

More Zoho CRM cons

Pricing and Cost Advice

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"The product is expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"Its licensing is yearly."

"We consider it a good value and found it to be cost-effective."

"There is an annual license."

"The product costs $35 per user per year."

"Its price is lower than the other software."

"There is a license required for this solution."

"We have an annual license fee that costs $12,000."

"If you compare the pricing with SAP, it is well priced and you are able to pay as you go."

"The licensing is the subscription, where we pay $50 per month per user."

More Zoho CRM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

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824,067 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

18%

Government

13%

Financial Services Firm

13%

Manufacturing Company

Educational Organization

82%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

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What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

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What needs improvement with Siebel Sales?

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a wa...

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What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

The tool started out quite cheap. It's had some changes with small and medium business subscriptions, but it's still worth the price. I'd say it's priced a bit below the medium range.

See all answers

What needs improvement with Zoho CRM?

The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled...

See all answers

Comparisons

Microsoft Dynamics CRM vs Siebel CRM

Compared 30% of the time

SAP CRM vs Siebel CRM

Compared 18% of the time

Oracle CRM vs Siebel CRM

Compared 15% of the time

Oracle CX Sales vs Siebel CRM

Compared 11% of the time

Vlocity vs Siebel CRM

Compared 1% of the time

More Siebel CRM Competitors

SAP CRM vs Zoho CRM

Compared 45% of the time

monday.com vs Zoho CRM

Compared 15% of the time

Bitrix24 vs Zoho CRM

Compared 10% of the time

Odoo vs Zoho CRM

Compared 7% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

Siebel CRM

November 2024

Download Siebel CRM product report

Buyer's Guide

Zoho CRM

November 2024

Download Zoho CRM product report

Also Known As

Siebel Sales

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Oracle

Zoho

Overview

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Sample Customers

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Siebel CRM vs. Zoho CRM

December 2024

Free Report: Siebel CRM vs. Zoho CRM

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