ThreatMetrix Reviews

Name: ThreatMetrix
Brand: ThreatMetrix
Rating: 4.1 (8 reviews)

Vendor: ThreatMetrix

4.1 out of 5

8 reviews
100% willing to recommend

428 followers

Post review

What is ThreatMetrix?

ThreatMetrix is a robust fraud prevention solution, enhancing fraud assessments through a vast database of malicious IP addresses and device fingerprints. Its easy integration and real-time analytics offer valuable insights, making it ideal for assessing transaction risks and maintaining device identity integrity.

Get the ThreatMetrix Buyer's Guide and find out what your peers are saying about ThreatMetrix, F5 Shape Security, FICO Falcon Platform and more!

ThreatMetrix is the #2 ranked solution in Fraud Detection and Prevention software. PeerSpot users give ThreatMetrix an average rating of 8.2 out of 10. Based on the analysis of the 8 most recent ThreatMetrix reviews, the overall sentiment is positive, with a sentiment score of 6.6. (Among the lowest in the category). ThreatMetrix is most commonly compared to F5 Shape Security: ThreatMetrix vs F5 Shape Security. ThreatMetrix is popular among the large enterprise segment, accounting for 78% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 49% of all views.

Helped 824,067 peers since 2012

Featured reviews

Sohom Roy

Senior Director at CSS Corp

The setup is not complex. It is pretty standard. I rate the ease of setup a nine out of ten. The deployment time depends on the applications and environment into which we integrate it. The product provides a lot of API documentation. The product is cloud-based. One or two people are enough to deploy the solution. We need some maintenance when new versions or patches need to be upgraded. It requires minimal maintenance.

Read full review

reviewer1454883

Senior Manager at Allstate

There are no real pain points for us. One limitation is it only maintains six months' worth of data. It would be nice if it went back even further to help us really identify and flush out patterns that go on longer. I wouldn't say it's a pain point, however, it would be a nice feature and a nice enhancement of the tool. It would be great if there could be a streamlining of the case management process. If we identify a device that we're concerned about, what we'd like to do is if that device comes into our network, that we would automatically route it into our case so that we would know immediately that the device of concern has reappeared. Right now, you have to manually do that and it would be good if that could be automated.

Read full review

Nurshod Bakhromov

Operational Risks Specialist at TBC Bank

The profiling of it that can show me many of the details of the client. The speed is very good. The way they set up rules from their experience, like collecting the rules from other banks and other enterprises, is very helpful. They can give us better rules and better solutions. The interface is good. I haven't worked with the behavioral biometrics part yet and will need to explore it. It can scale. The solution is stable.

Read full review

ThreatMetrix mindshare

As of December 2024, the mindshare of ThreatMetrix in the Fraud Detection and Prevention category stands at 14.9%, up from 12.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Fraud Detection and Prevention

PeerAnalyst reports

Type	Title	Date
Category	Fraud Detection and Prevention	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	ThreatMetrix vs Nice Actimize Fraud & Authentication Management	Dec 22, 2024	Download
Comparison	ThreatMetrix vs FICO Falcon Platform	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
F5 Shape Security	4.3	1.8%	100%	2 interviews Add to research
FICO Falcon Platform	4.3	9.1%	100%	2 interviews Add to research

Valuable Features

ThreatMetrix offers valuable features like a comprehensive database of malicious IP addresses and device fingerprints, aiding in accurate fraud assessment. Users appreciate the customizable rules engine, real-time analytics, and easy integration with other applications. The platform's extensive profiling capabilities and user-friendly interface enhance its utility. Technical support is praised for being proactive, and the platform remains stable and scalable, benefiting from historical data collection across banking and financial services worldwide.

"The solution can be easily integrated with applications."
"It is a stable solution."
"The solution is stable."

Room for Improvement

Integration with ThreatMetrix SDK is complex and demands expertise in mobile apps. The configuration lacks simplicity, making real-time integration challenging. The data retention is limited to six months, and case management automation could be enhanced. Users find the interface outdated and not intuitive enough. Threat detection features are perceived as insufficiently powerful. More guidance on field usage is desired, and pricing is considered high. Some dashboards and metrics may require user-friendliness improvements.

"The tool is very expensive."
"We encountered a few issues with API calls to the solution."
"The interface does look a bit outdated."

ROI

Pricing

ThreatMetrix pricing is based on a per-transaction evaluation model with additional professional services fees. While some users find the pricing reasonable, young companies may find it costly. Larger enterprises perceive a positive return on investment. Pricing complexity can arise when procured through partners like Equifax. Extra fees for technical support and services such as SSL are noted. An average of 8,000 annual evaluations might cost around $60,000.

"I am not aware of the price. I have always come in after it has been negotiated.The clients do get a return on their investment. It mitigated a massive DDoS, and it definitely detects fraudulent activities on banking platforms. They have definitely got their ROI back because there is continued investment in ThreatMetrix over time."

Popular Use Cases

Organizations employ ThreatMetrix for fraud detection, device intelligence, and risk assessment in banking and retail. It assists in identifying fraudulent activities like ghost brokering and identity theft by checking device authenticity. ThreatMetrix integrates with mobile applications to ensure installations are uncompromised and secures credit card transactions by monitoring device usage. Companies utilize its SDK to configure device checks and prevent threats, aiding in recognizing risks in traffic and applications.

Service and Support

Technical support for ThreatMetrix is highly responsive, with some describing their interactions as outstanding and invaluable during deployment. They provide engineers for on-site assistance and weekly meetings. However, there are concerns about the depth of technical expertise and the domain knowledge of their support team. Some mention support carries a charge, which is not ideal. Additionally, integration issues are noted, but there is a general satisfaction in response times and availability.

Deployment

Many describe ThreatMetrix's initial setup as complex, especially for junior developers, due to required technical knowledge. Some find integration challenging and time-consuming, needing a month for coordination and tuning. A knowledge base exists but can be difficult to navigate. Others report straightforward experiences, completing deployment quickly. Maintenance needs are minimal with some updates required. Some users needed external partners for assistance, while others managed with internal teams.

Scalability

ThreatMetrix is described as scalable by multiple sources, with users spanning various sectors. Some organizations handle thousands of requests per second, others have smaller user bases. Implementation speed and user understanding affected uptake in some cases. While one source noted intermittent downtime, others have experienced no scaling issues, utilizing ThreatMetrix across global markets and departments. Usage varies from technical to business functions, and the integration extends to large customer bases without scalability challenges.

Stability

ThreatMetrix is generally stable, with users noting reliability and rare downtime. A notable issue is false positives leading to legitimate users being flagged and logged out. While stability itself is not frequently problematic, older data and high-volume demands can lead to issues. Proper configuration minimizes disruptions. Users acknowledge consistent stability, access, and performance, though there are occasional concerns about external factors influencing session anomalies.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ThreatMetrix Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

49%

Computer Software Company

11%

Insurance Company

Retailer

Manufacturing Company

Healthcare Company

Media Company

Logistics Company

Legal Firm

Construction Company

Real Estate/Law Firm

Energy/Utilities Company

Educational Organization

Government

University

Comms Service Provider

Outsourcing Company

Recreational Facilities/Services Company

Wholesaler/Distributor

Performing Arts

Hospitality Company

Leisure / Travel Company

Non Profit

Compare ThreatMetrix with alternative products

Learn more about ThreatMetrix

ThreatMetrix provides a user-friendly interface for transaction analysis, featuring customizable rules and reports to monitor suspicious activities. Its device profiling and real-time analytics deliver comprehensive insights into login attempts and activities, contributing to effective fraud detection and risk management. Users benefit from simple integration and scalability, supported by dependable technical support and proactive updates. While effective, enhancements are needed in SDK integration complexity, real-time processing, and case management automation. An outdated interface, high pricing, limited data storage, and the need for better data field collaboration also present challenges. More intuitive rule engines and comprehensive threat detection features would improve the user experience.

What are ThreatMetrix's most important features?

Vast Database: Provides accurate fraud assessments using malicious IP addresses and device fingerprints.
Customizable Rules: Offers adaptable transaction analysis with diverse reporting capabilities.
Device Profiling: Maintains integrity through detailed device intelligence.
Real-Time Analytics: Delivers insights into login attempts and user activities.
Scalability and Integration: Facilitates easy system integration for varied business needs.

What benefits or ROI should users expect?

Accurate Fraud Detection: Through comprehensive data analysis.
Risk Mitigation: Offers insights for effective prevention strategies.
Enhanced Security: Identifies unauthorized access and potential threats.
Simple Integration: Seamless implementation in existing systems.
Reliability: Users gain consistent support and updates.

ThreatMetrix is implemented across industries like retail, banking, and digital services for fraud detection, device intelligence, and maintaining device identity integrity. Organizations employ it to detect unauthorized mobile access, identify credit card fraud, and prevent identity theft. Integrated through an SDK with backend API management, it enables device checks, transaction risk assessment, and access control management.