We performed a comparison between New Relic and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic is favored over Splunk ITSI as it has more extensive features such as user behavior and experience monitoring, log management, and transaction summaries. Additionally, it offers better pricing and a simpler user interface. However, Splunk ITSI is praised for its easy integration with DLP and automated dashboarding and reporting features. Ultimately, New Relic seems to be the more comprehensive choice for users.
"It is a software solution as a service, so I don't have to manage it on-premise."
"The most valuable feature is the ability to manage the application flow."
"We detect issues using dashboards that we built on New Relic."
"The VPN is one of the solution's most valuable features for us."
"The most valuable features are the dashboards and tracing."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"Server uptime is its most valuable feature."
"End-user Synthetics and monitoring are very good."
"We have a lot of teams using Splunk and they would be blind without it."
"Customers have noted the solution helps streamline incident management."
"The flexibility to develop and consolidate many solutions into one platform is great."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The solution is easy to scale."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"It's scalable and expands well."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The price could improve."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"I haven't come across any features that are lacking."
"There were some settings we had issues with."
"The customization of the start and end time is kind of cool."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"The connectivity between legacy and newer cloud applications is not great."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"We'd like them to show more inputs on the dashboard."
"It would be good if an interface was included in the next release."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"The solution should integrate more features in NEAP."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"I believe the refresh time should be faster."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"The problem becomes the price, as Splunk is an expensive product."
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New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. New Relic is rated 8.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and BMC TrueSight Operations Management. See our New Relic vs. Splunk ITSI (IT Service Intelligence) report.
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