AlertSite Reviews

Name: AlertSite
Brand: SmartBear
Rating: 4.0 (6 reviews)

4.0 out of 5

6 reviews
100% willing to recommend

1,023 followers

What is AlertSite?

SmartBear's AlertSite is an application performance management and system monitoring software. AlertSite is an early warning system that users can rely on to monitor their websites, web apps, and APIs from any physical location as well as from within their private networks. It offers real-time alerting with root-cause analytics and robust reporting. AlertSite allows you to proactively monitor from an independent network of over 350 monitoring nodes worldwide.

Get the AlertSite Buyer's Guide and find out what your peers are saying about AlertSite, Dynatrace, Datadog and more!

AlertSite is the #4 ranked solution in API Monitoring Software and #37 ranked solution in APM tools. PeerSpot users give AlertSite an average rating of 8.0 out of 10. AlertSite is most commonly compared to Dynatrace: AlertSite vs Dynatrace. AlertSite is popular among the large enterprise segment, accounting for 75% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 22% of all views.

Helped 838,713 peers since 2012

Featured reviews

SandeepTarwe

Team lead at Tata Consultancy

In AlertSite, I was monitoring the kiosks and servers for JetBlue Airlines. The servers would trigger alerts if there were any outages or issues with any of the kiosks, servers, or the ticketing tool. I monitored these alerts and escalated them to the concerned team to rectify them at the earliest…

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Suraj Branwal

Senior Analyst Monitoring and Reporting at Empower

One area that needs improvement in AlertSite is the slow UI. I'm using the classic UI because it's quite user-friendly, or in human-readable format, but it's a little slow. It takes time to load all the monitors, so if that could be sped up, that would be helpful. The AlertSite support team also needs improvement in terms of availability. Most of the agents in the team aren't available 24 x 7, so if there's something you need to discuss, you need to tell the support team ahead of time to schedule it. Multiple times, when a case comes up during weekends or whenever my team is doing an update, support needs improvement, availability-wise. I use AlertSite for synthetic monitoring, so whatever is available right now is okay, but if I want to request a new feature on a website, currently, the UI refreshes automatically. I would like to have the option on AlertSite to configure that manually. The UI auto-updates every few minutes, so if I can control that manually, that would be helpful.

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SandeepTarwe

Team lead at Tata Consultancy

AlertSite sometimes triggers false alerts or fake alerts, which needs to be rectified. When we see an alert and go ahead and run certain tests on it, the test always passes. However, on the main screen, it shows up as critical. Therefore, the false alert needs to be fixed. The UI needs to be changed because currently, it has only two types, black and white. We also cannot add certain monitors to it.

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AlertSite mindshare

As of February 2025, the mindshare of AlertSite in the Application Performance Monitoring (APM) and Observability category stands at 0.1%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

PeerAnalyst reports

Type	Title	Date
Category	Application Performance Monitoring (APM) and Observability	Feb 23, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 23, 2025	Download
Comparison	AlertSite vs Datadog	Feb 23, 2025	Download
Comparison	AlertSite vs Dynatrace	Feb 23, 2025	Download
Comparison	AlertSite vs Splunk AppDynamics	Feb 23, 2025	Download

Title	Rating	Mindshare	Recommending
Dynatrace	4.4	11.0%	95%	345 interviews Add to research
Datadog	4.3	9.0%	97%	188 interviews Add to research

Valuable Features

AlertSite excels with configuration simplicity, real-time alerts, and robust monitoring of web activity and internal platforms. Its dashboard offers custom and inbuilt reports for easy navigation, providing notifications within seconds. Features include data monitoring history, error notifications, and fast detection of glitches. Its location tracking is valuable, allowing browser-specific monitoring from multiple locations. Users appreciate its user-friendly interface, analytical capabilities, real-time alerts, visual graphs, and the ability to monitor on-premise and global applications.

"The alerting capabilities were really helpful."
"The alerting capabilities of AlertSite were really helpful."
"I found multiple features in AlertSite that I like. One is data monitoring history, for example, a history of the blackouts and the data. Sometimes, there's a glitch in the application that AlertSite can capture, and the tool notifies you about that glitch. It also identifies issues that could happen in the future.AlertSite is also a fast tool that you can use to monitor on-premise servers, internal applications, and even global applications.The data is available on a single UI in AlertSite, so there's no need to monitor and click on different applications or URLs.I also love that the tool is quite user-friendly, apart from being fast."

Room for Improvement

AlertSite requires enhancements in reporting, security, and automation compatibility. Users find the support contingent on subscription cost insufficient and documentation incomplete, often needing direct consultation with the team. The interface needs improvement in speed and customization, and some changes are needed in alerts to reduce false notifications. Moreover, UI could benefit from being more user-friendly with better customization options and expanded support availability. Additionally, the overall monitor loading time could be improved.

"I could use a few changes to the user interface."
"One area that needs improvement in AlertSite is the slow UI. I'm using the classic UI because it's quite user-friendly, or in human-readable format, but it's a little slow. It takes time to load all the monitors, so if that could be sped up, that would be helpful.The AlertSite support team also needs improvement in terms of availability. Most of the agents in the team aren't available 24 x 7, so if there's something you need to discuss, you need to tell the support team ahead of time to schedule it. Multiple times, when a case comes up during weekends or whenever my team is doing an update, support needs improvement, availability-wise.I use AlertSite for synthetic monitoring, so whatever is available right now is okay, but if I want to request a new feature on a website, currently, the UI refreshes automatically. I would like to have the option on AlertSite to configure that manually. The UI auto-updates every few minutes, so if I can control that manually, that would be helpful."
"What needs improvement in AlertSite is the documentation, particularly the lack of documentation. If there's a specific activity you want to do, you can't even find information on how to do it, so you have to contact the AlertSite support team to assist you, and only then would the issue be resolved. At the moment, it's not easy to find or get full documentation on how to deal with different issues. You always have to go back to AlertSite support and get help. The documentation for AlertSite could be improved and it's what I'd like to see in the next release of the tool because at the moment, the documentation isn't complete, so you'll have to contact support, but contacting support isn't an issue because the team responds to you quickly."

ROI

AlertSite has proven to be a valuable investment for organizations, thanks to its integration and wide range of capabilities. It allows users to effectively interact with both upstream and downstream systems. By serving as a proactive indicator for priority-one or severity-one incidents, it helps users address issues before they become major problems.

Pricing

AlertSite users highlight a flexible licensing model with the ability to purchase licenses based on user needs, typically involving an annual contract. Costs can vary depending on the number of monitors, and although some describe the pricing as reasonable, others consider it high. Licensing decisions are often handled by management rather than technical staff, reflecting its importance for enterprise-level planning and budgeting.

"My company pays to use AlertSite, but I'm unsure of the exact costs because it depends on how many monitors you have."
"The cost is high."
"We purchased the license once and had the option of selecting the number of user licenses."

Popular Use Cases

AlertSite is primarily used for monitoring applications, ensuring availability and identifying latency issues. Organizations utilize it for cloud app monitoring, URL checks, and transaction-based tracking. It's applied in scenarios like portal and intranet uptime, airline check-ins, and server performance. Users value features like synthetic monitoring, Deja-Click for UI changes, and alerts for outages. The tool's capabilities extend across API monitoring, TCP connections, and multiple monitoring requirements, offering reliable insights for internal applications.

Service and Support

Customers note that AlertSite support can be inconsistent, with difficulties in addressing issues timely. Although there are positive responses indicating satisfactory experiences, especially with weekday support, weekends pose challenges. Support team is rated well but lacks 24/7 availability. Frequent requests for advanced functionalities and troubleshooting for unique issues are common. Documentation exists but is not fully updated, causing reliance on scheduling for support during off-hours. Users rate support between four and five out of five.

Deployment

The initial setup of AlertSite is generally user-friendly and efficient. Users find it straightforward, although some technical knowledge or documentation may be necessary. Often, setup involves internal coordination, especially with on-premise servers and network configurations. Deployment can vary from minutes to days based on the complexity and availability of technical teams. Users have successfully utilized support teams for handling initial configurations, ensuring a seamless process. The involvement of network and security teams might be required in some environments.

Scalability

Users find AlertSite scalable, particularly in a SaaS environment, with no user limitations and easy addition of monitors. Some encounter issues with on-premise infrastructure, necessitating capacity benchmarks. Several enjoy adding users without difficulty and scaling has been straightforward for them. They find it adequate for increasing hardware based on needs, rating scalability between eight and nine out of ten. Various teams have integrated it across hundreds of recipients, finding the experience manageable.

Stability

AlertSite exhibits strong stability, consistently performing well. Users report no significant issues with its SaaS prioritized locations or on-premise setups. While it went down only a couple of times in recent years, it generally maintains high reliability. Users consistently describe it as stable and reliable, with high performance. Some suggest it could improve at the application level and with support, but these points do not overshadow the platform's stable operation.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our AlertSite Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

15%

Manufacturing Company

10%

Real Estate/Law Firm

10%

Healthcare Company

Retailer

Insurance Company

Educational Organization

Energy/Utilities Company

University

Government

Logistics Company

Media Company

Mining And Metals Company

Non Tech Company

Non Profit

Comms Service Provider

Compare AlertSite with alternative products

Learn more about AlertSite

Here are AlertSite’s 6 use cases:

Monitor web: AlertSite monitors beyond availability to detect performance anomalies and notify the appropriate people when deviations occur, whether it's online apps or websites.
Monitor APIs: Check to see that your internal, external, and third-party APIs are working properly, returning the correct content, and performing as expected.
Monitor apps: With nearly any action, monitor your online sites and applications using actual browsers, just like a consumer. There is no need for scripting.
Monitor mobile: Monitor your mobile-friendly websites, native mobile apps, carrier-based nodes, and network speeds with real devices (3G, 4G LTE).
Monitor SLAs: Make sure you're meeting service-level agreements' requirements. SLA requirements are monitored and reported on by AlertSite.
Monitor cloud: Monitor your cloud-based applications to improve mobility. AlertSite monitors your apps across public and private clouds, giving you complete visibility into their status.

AlertSite Features

AlertSite has many valuable key features. Some of the most useful ones include:

Enables a comprehensive view of UI and API performance.
Monitoring coverage from 350+ worldwide nodes and private networks.
Integrates with DevOps and Ops tool stacks.
Displays availability and performance data that assist in determining the root cause of performance problems.
With AlertSite's Single Sign-On (SSO) support, you can assist your authentication procedures.
Free training and assistance. AlertSite’s responsive team is always there to assist you, from the initial rollout through day-to-day support.
Eliminates the stress of false alerts using these key features:
- Tracks the performance of your apps, APIs, and websites.
- Sets up monitor and alarm schedules, as well as blackout periods and retry choices.
- Sets alert thresholds that are both static and dynamic.
- Calculates the number of failures needed to set off an alarm.
- After the first failure, retries logic.
- Based on error code, sends an alert to recipients and group routing.
- Tests from over 85 different locations across the world, with internal and external monitoring.
- Defines assertions and validations.
- Integrates with PagerDuty, Slack, Splunk, VictorOps, and more.

Easy configuration with help from these key features:
- DejaClick is an intuitive, seamless plug-in for documenting web transactions and user journeys.
- Use the point-and-click script creation for website, web, and mobile monitor scripts.
- Benefit from using native API monitor creation.
- Scripts for functional tests can be reused.
- Automate monitor creation by using Swagger Specs or OpenAPI Specification files.