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AlertSite vs ITRS Geneos comparison

SmartBear and ITRS are both solutions in the Application Performance Monitoring (APM) and Observability category. SmartBear is ranked #37 with an average rating of 8.0, while ITRS is ranked #26 with an average rating of 7.0. SmartBear holds a 0.1% mindshare in APM, compared to ITRS’s 1.4% mindshare. Additionally, 100% of SmartBear users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.
AlertSite
Read 6 AlertSite reviews
  • 302 Views
  • 222 Comparison Views
100% willing to recommend
ITRS Geneos
Read 57 ITRS Geneos reviews
  • 3,641 Views
  • 2,076 Comparison Views
96% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

AlertSite and ITRS Geneos are both performance monitoring tools. Users find that ITRS Geneos offers superior features and flexibility compared to AlertSite. However, AlertSite stands out for its pricing and customer support.

Features: AlertSite users appreciate its real-time monitoring and alerting capabilities. Conversely, ITRS Geneos users value its extensive customizable dashboards, detailed analytics, and powerful integration options.

Room for Improvement: AlertSite users suggest improvements in reporting and more detailed analytics. ITRS Geneos users point out the need for a more intuitive configuration process. User suggestions for AlertSite include enhancements in its interface, expanded integration options, and improved mobile access. For ITRS Geneos, users recommend refining user training, better documentation, and streamlined update procedures.

Ease of Deployment and Customer Service: AlertSite users find the deployment process straightforward and commend its responsive customer service. ITRS Geneos users report a steeper learning curve but consider its customer support to be good.

Pricing and ROI: AlertSite is often praised for its competitive pricing and good return on investment. ITRS Geneos is seen as a higher-cost solution but is considered worth the investment due to its robust features.

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To learn more, read our detailed AlertSite vs. ITRS Geneos Report (Updated: March 2025).
Buyer's Guide
AlertSite vs. ITRS Geneos
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AlertSite
Ranking in Application Performance Monitoring (APM) and Observability
37th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
API Monitoring Software (4th)
ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
26th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Network Monitoring Software (48th), IT Infrastructure Monitoring (32nd)
 

Mindshare comparison

As of March 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AlertSite is 0.1%, down from 0.1% compared to the previous year. The mindshare of ITRS Geneos is 1.4%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

SandeepTarwe - PeerSpot reviewer
Alerting capabilities have enabled timely escalation and resolution of issues
In AlertSite, I was monitoring the kiosks and servers for JetBlue Airlines. The servers would trigger alerts if there were any outages or issues with any of the kiosks, servers, or the ticketing tool. I monitored these alerts and escalated them to the concerned team to rectify them at the earliest…
Read full review
Sanket - PeerSpot reviewer
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The alerting capabilities were really helpful."
"I found multiple features in AlertSite that I like. One is data monitoring history, for example, a history of the blackouts and the data. Sometimes, there's a glitch in the application that AlertSite can capture, and the tool notifies you about that glitch. It also identifies issues that could happen in the future. AlertSite is also a fast tool that you can use to monitor on-premise servers, internal applications, and even global applications. The data is available on a single UI in AlertSite, so there's no need to monitor and click on different applications or URLs. I also love that the tool is quite user-friendly, apart from being fast."
"There are custom reports available along with the inbuilt reports."
"If there are any issues, it triggers an alert within 30 seconds. When it triggers the alert, we go ahead and check it immediately. The alert is triggered on a real-time basis."
"The alerting capabilities of AlertSite were really helpful."
"This solution has numerous advantages. It's extremely simple to configure. Either digital monitors or single-URL monitors are simple to configure and build."
"The best feature of AlertSite is that it shows you a visual graph and also sends you notifications about errors, so you get immediate notifications about errors which means that your support team can start taking steps and more quickly make sure the site is up and that customer experience isn't interrupted in terms of using your system and your products. AlertSite is a very good tool. It's user-friendly, and you can see everything on the dashboard. Configuring it is also easy."
"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."
"Custom script toolkits"
"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
"The great advantage of this tool is real-time monitoring."
"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."
"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."
"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."
More ITRS Geneos pros
 

Cons

"I would like the ability to get more data points with regard to some of the unique requirements that we have."
"I could use a few changes to the user interface."
"It is not compatible with all of the product platforms that we use."
"What needs improvement in AlertSite is the documentation, particularly the lack of documentation. If there's a specific activity you want to do, you can't even find information on how to do it, so you have to contact the AlertSite support team to assist you, and only then would the issue be resolved. At the moment, it's not easy to find or get full documentation on how to deal with different issues. You always have to go back to AlertSite support and get help. The documentation for AlertSite could be improved and it's what I'd like to see in the next release of the tool because at the moment, the documentation isn't complete, so you'll have to contact support, but contacting support isn't an issue because the team responds to you quickly."
"One area that needs improvement in AlertSite is the slow UI. I'm using the classic UI because it's quite user-friendly, or in human-readable format, but it's a little slow. It takes time to load all the monitors, so if that could be sped up, that would be helpful. The AlertSite support team also needs improvement in terms of availability. Most of the agents in the team aren't available 24 x 7, so if there's something you need to discuss, you need to tell the support team ahead of time to schedule it. Multiple times, when a case comes up during weekends or whenever my team is doing an update, support needs improvement, availability-wise. I use AlertSite for synthetic monitoring, so whatever is available right now is okay, but if I want to request a new feature on a website, currently, the UI refreshes automatically. I would like to have the option on AlertSite to configure that manually. The UI auto-updates every few minutes, so if I can control that manually, that would be helpful."
"AlertSite sometimes triggers false alerts or fake alerts, which needs to be rectified. When we see an alert and go ahead and run certain tests on it, the test always passes. However, on the main screen, it shows up as critical. Therefore, the false alert needs to be fixed."
"ITRS Geneos cloud monitoring is very weak and can use improvement."
"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."
"Data visualization – real time and historical – is a weakness."
"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."
"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."
"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."
"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."
"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."
More ITRS Geneos cons
 

Pricing and Cost Advice

"We purchased the license once and had the option of selecting the number of user licenses."
"My company pays to use AlertSite, but I'm unsure of the exact costs because it depends on how many monitors you have."
"The cost is high."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"I can say it's not that cheap because the licensing is a little bit costly"
"Pricing and licensing is based on the requirements."
More ITRS Geneos pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
15%
Manufacturing Company
10%
Real Estate/Law Firm
10%
Financial Services Firm
78%
Computer Software Company
5%
University
4%
Construction Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about ITRS Geneos?
I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
See all answers
What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
See all answers
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
See all answers
 

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Compared 18% of the time
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Compared 13% of the time
Prometheus Group vs ITRS Geneos Logo
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Compared 9% of the time
Datadog vs ITRS Geneos Logo
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More ITRS Geneos Competitors
 

Product Reports

Buyer's Guide
AlertSite
March 2025
AlertSite reportDownload AlertSite product report
Buyer's Guide
ITRS Geneos
February 2025
ITRS Geneos reportDownload ITRS Geneos product report
 

Also Known As

No data available
Geneos
 

Overview

SmartBear's AlertSite is an application performance management and system monitoring software. AlertSite is an early warning system that users can rely on to monitor their websites, web apps, and APIs from any physical location as well as from within their private networks. It offers real-time alerting with root-cause analytics and robust reporting. AlertSite allows you to proactively monitor from an independent network of over 350 monitoring nodes worldwide.

Here are AlertSite’s 6 use cases: 

  1. Monitor web: AlertSite monitors beyond availability to detect performance anomalies and notify the appropriate people when deviations occur, whether it's online apps or websites.

  2. Monitor APIs: Check to see that your internal, external, and third-party APIs are working properly, returning the correct content, and performing as expected.

  3. Monitor apps: With nearly any action, monitor your online sites and applications using actual browsers, just like a consumer. There is no need for scripting.

  4. Monitor mobile: Monitor your mobile-friendly websites, native mobile apps, carrier-based nodes, and network speeds with real devices (3G, 4G LTE).

  5. Monitor SLAs: Make sure you're meeting service-level agreements' requirements. SLA requirements are monitored and reported on by AlertSite.

  6. Monitor cloud: Monitor your cloud-based applications to improve mobility. AlertSite monitors your apps across public and private clouds, giving you complete visibility into their status.

AlertSite Features

AlertSite has many valuable key features. Some of the most useful ones include:

  • Enables a comprehensive view of UI and API performance.

  • Monitoring coverage from 350+ worldwide nodes and private networks.
  • Integrates with DevOps and Ops tool stacks.

  • Displays availability and performance data that assist in determining the root cause of performance problems.

  • With AlertSite's Single Sign-On (SSO) support, you can assist your authentication procedures.

  • Free training and assistance. AlertSite’s responsive team is always there to assist you, from the initial rollout through day-to-day support.

  • Eliminates the stress of false alerts using these key features:

    • Tracks the performance of your apps, APIs, and websites.

    • Sets up monitor and alarm schedules, as well as blackout periods and retry choices.

    • Sets alert thresholds that are both static and dynamic.

    • Calculates the number of failures needed to set off an alarm.

    • After the first failure, retries logic.

    • Based on error code, sends an alert to recipients and group routing.

    • Tests from over 85 different locations across the world, with internal and external monitoring.

    • Defines assertions and validations.

    • Integrates with PagerDuty, Slack, Splunk, VictorOps, and more.
  • Easy configuration with help from these key features:

    • DejaClick is an intuitive, seamless plug-in for documenting web transactions and user journeys.

    • Use the point-and-click script creation for website, web, and mobile monitor scripts.

    • Benefit from using native API monitor creation.

    • Scripts for functional tests can be reused.

    • Automate monitor creation by using Swagger Specs or OpenAPI Specification files.
SmartBear

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS
 

Sample Customers

JetBlue, Payless ShoeSource, Hilton Inc., StubHub, Symantec, Newegg, Sapient, AstraZeneca, Dell, Quest Diagnostics
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Buyer's Guide
AlertSite vs. ITRS Geneos
March 2025
Free Report: AlertSite vs. ITRS Geneos
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