Datadog vs ITRS Geneos comparison

Datadog and ITRS are both solutions in the Application Performance Monitoring (APM) and Observability category. Datadog is ranked #1 with an average rating of 8.7, while ITRS is ranked #35 with an average rating of 6.5. Datadog holds a 8.7% mindshare in APM, compared to ITRS’s 1.3% mindshare. Additionally, 97% of Datadog users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

Datadog

Read 188 Datadog reviews

22,671 Views
15,642 Comparison Views

97% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

3,448 Views
1,968 Comparison Views

96% willing to recommend

Datadog

ITRS Geneos

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Executive SummaryUpdated on Apr 6, 2025

Datadog and ITRS Geneos both compete in the monitoring and observability space, targeting enterprise-level IT environments. Datadog appears to have an advantage with its cloud integrations and user-friendly interface, whereas ITRS Geneos excels in real-time monitoring for specific industries like finance.

Features: Datadog offers advanced functionalities like cloud integrations with AWS, Docker, and more, alongside intuitive alerts and sharable dashboards. Users also appreciate the easy interface, where non-developers can configure and access valuable business metrics. ITRS Geneos is renowned for its real-time monitoring capabilities, with customizable dashboards and extensive plugin support tailored for the financial sector, allowing for thorough application and infrastructure oversight.

Room for Improvement: Datadog users seek enhancements in cost management, query capabilities, and better support for front-end apps. Improvements in real-time metrics and API consistency are also desired. For ITRS Geneos, users express a need for better visualization tools, historical data reporting, and improved web integration. A mobile app and enhanced cloud service support are frequently mentioned as potential enhancements.

Ease of Deployment and Customer Service: Datadog benefits from a SaaS model, offering flexible deployment across various cloud environments and is generally praised for customer service, albeit with some concerns over consistency in technical support. ITRS Geneos predominantly supports on-premises setups, aligning with its strengths in legacy system monitoring. Its customer service is seen as proactive, but onboarding processes could be streamlined for ease.

Pricing and ROI: Datadog's premium pricing can result in unforeseen costs if not properly managed, but users find value in its extensive feature set. ITRS Geneos, while also expensive, aligns its pricing with the high reliability and specialization required by industries like finance, offering significant ROI in these stringent environments, provided license structures are managed effectively.

To learn more, read our detailed Datadog vs. ITRS Geneos Report (Updated: April 2025).

Buyer's Guide

Datadog vs. ITRS Geneos

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Datadog

Ranking in Application Performance Monitoring (APM) and Observability

1st

Ranking in Network Monitoring Software

3rd

Ranking in IT Infrastructure Monitoring

2nd

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

188

Ranking in other categories

Log Management (3rd), Container Monitoring (1st), Cloud Monitoring Software (1st), AIOps (1st), Cloud Security Posture Management (CSPM) (8th)

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

35th

Ranking in Network Monitoring Software

63rd

Ranking in IT Infrastructure Monitoring

42nd

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Datadog is 8.7%, down from 11.1% compared to the previous year. The mindshare of ITRS Geneos is 1.3%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Kevin Palmer

DevOps/Security Principal at Raken

Useful log aggregation and management with helpful metrics aggregation

Datadog provides us value in three major ways: First, Datadog provides best-in-class functionality in many, if not all, of the products to which we subscribe (infrastructure, APM, log management, serverless, synthetics, real user monitoring, DB monitoring). In my experience with other tools that provide similar functionality, Datadog provides the largest feature set with the most flexibility and the best performance. Second, Datadog allows us to access all of those services in one place. Having to learn and manage only one tool for all of those purposes is a major benefit. Third, Datadog provides significant connectivity between those services so that we can view, summarize, organize, translate and correlate our data with maximum effect. Not needing to manually integrate them to draw lines between those pieces of information is a huge time savings for us.

Read full review

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have been able to set very specific CPU and memory alerts, at the very base level, then we started to pull real business value, like 99th percentile response rates for our API calls."

"The tool's deployment is easy."

"The setup cost was minimal."

"We rely heavily on the API crawlers that Datadog uses for cloud integrations. These allow us to pick up and leverage the tags teams have already deployed without having also to make them add them at the agent level."

"I don't have to worry about upgrades with the AWS version."

"The ingestion points are unlimited and support customization. We haven't had anything yet that we haven't been able to integrate with it."

"The product has offered increased visibility via logging APM, metrics, RUM, etc."

"Datadog has proven to be easy to set up and legible for both development and operational teams."

More Datadog pros

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"Tons of default modules which are available out of the box"

"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."

"The clean and colorful UI and easy to use options like snooze and active times."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"Custom script toolkits"

More ITRS Geneos pros

Cons

"If there were a more cost-effective manner of deploying the tool, we'd be more likely to adopt it more widely."

"Even though it is powerful on its own, the UI-based design lacks elegance, efficiency, and complexity."

"I'm not sure if Datadog can monitor K8s deployments in real-time. For instance, being able to see a deployment step by step visually. This would be helpful if there were any incidents during the deployment."

"We need to learn more about the session reply feature inside of DD."

"The Log Explorer could be better. I don't think it has log manipulation as Splunk does."

"Some of the interface is still confusing to use."

"It can have an artificial intelligence component. Even though I can seamlessly look at end-to-end security, it would be better to have alerts and notifications powered by an AI engine. I am not sure if they have an AI component. We have not reached out to them or looked at it, but this is something that I keep on talking about within our company in terms of features. Such a feature would be good to have, and it would further optimize my Security Ops team's abilities."

"The ease of implementation needs improvement."

More Datadog cons

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"The ITA, the post-incident analytics, could be improved."

"The main feature that needs work is the Dashboard designer."

"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."

"Data visualization – real time and historical – is a weakness."

More ITRS Geneos cons

Pricing and Cost Advice

"Licensing is based on the retention period of logs and metrics."

"The pricing came up a bit compared to their competitors. It is not that the price has risen, but that the competitors have gone down. They keep adding more features that I would have expected to be baked in at a more nominal price. I have been increasingly dissatisfied with the pricing, but not enough to jump ship."

"Pricing and licensing are reasonable for what they give you. You get the first five hosts free, which is fun to play around with. Then it's about four dollars a month per host, which is very affordable for what you get out of it. We have a lot of hosts that we put a lot of custom metrics into, and every host gives you an allowance for the number of custom metrics."

"While it is an expensive product, I would rate the pricing level at four out of five."

"I am not satisfied with its licensing. Its payment is based on the exported data, and there was an explosion of the data for three or four weeks. My customer was not alerted, and there was no way for them to see that there has been an explosion of data. They got a big invoice for one or two months. The pricing model of Datadog is based on the data. The customer was quite surprised about not being alerted about this explosion of data. They should provide some kind of alert when there is an increase in usage."

"It has always scaled for us. Cost scales up too, but that is not necessarily a bad thing. It's reasonable for what they're providing."

"If you do your homework, you'll find that if you're really concerned with cost, it's good."

"Our licensing fees are paid on a monthly basis."

More Datadog pricing and cost advice

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"The pricing seems reasonable. We're happy enough with it."

"Pricing and licensing is based on the requirements."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

29%

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

Financial Services Firm

76%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

Datadog vs ELK: which one is good in terms of performance, cost and efficiency?

With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...

See all answers

Which would you choose - Datadog or Dynatrace?

Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...

See all answers

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

Comparisons

Dynatrace vs Datadog

Compared 13% of the time

Azure Monitor vs Datadog

Compared 11% of the time

AWS X-Ray vs Datadog

Compared 5% of the time

New Relic vs Datadog

Compared 5% of the time

Splunk Enterprise Security vs Datadog

Compared 4% of the time

More Datadog Competitors

Dynatrace vs ITRS Geneos

Compared 23% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 16% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

Prometheus Group vs ITRS Geneos

Compared 8% of the time

More ITRS Geneos Competitors

Product Reports

Buyer's Guide

Datadog

May 2025

Download Datadog product report

Buyer's Guide

ITRS Geneos

April 2025

Download ITRS Geneos product report

Also Known As

No data available

Geneos

Overview

Datadog is a comprehensive cloud monitoring platform designed to track performance, availability, and log aggregation for cloud resources like AWS, ECS, and Kubernetes. It offers robust tools for creating dashboards, observing user behavior, alerting, telemetry, security monitoring, and synthetic testing.

Datadog supports full observability across cloud providers and environments, enabling troubleshooting, error detection, and performance analysis to maintain system reliability. It offers detailed visualization of servers, integrates seamlessly with cloud providers like AWS, and provides powerful out-of-the-box dashboards and log analytics. Despite its strengths, users often note the need for better integration with other solutions and improved application-level insights. Common challenges include a complex pricing model, setup difficulties, and navigation issues. Users frequently mention the need for clearer documentation, faster loading times, enhanced error traceability, and better log management.

What are the key features of Datadog?

Graphs and Dashboards: Visualizes servers and infrastructure with customizable views.
Metrics: Offers deep insights into system performance and user behavior.
Log Management: Provides powerful analytics for logs and seamless log aggregation.
Unified Tagging: Facilitates organization and retrieval of metrics and logs.
APM and RUM: Enables application performance monitoring and real user monitoring for comprehensive insights.
Synthetic Testing: Allows the simulation of user interactions to test application performance.

What benefits and ROI should users look for in reviews?

System Reliability: Helps ensure uptime and performance across cloud environments.
Proactive Issue Resolution: Assists in identifying and resolving issues before they impact users.
Operational Efficiency: Streamlines monitoring and log management tasks.
Flexible Integrations: Adapts to various cloud services and infrastructure setups.
Real-Time Alerts: Provides timely notifications to address problems swiftly.

Datadog is implemented across different industries, from tech companies monitoring cloud applications to finance sectors ensuring transactional systems' performance. E-commerce platforms use Datadog to track and visualize user behavior and system health, while healthcare organizations utilize it for maintaining secure, compliant environments. Every implementation assists teams in customizing monitoring solutions specific to their industry's requirements.

Datadog

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

Datadog vs. ITRS Geneos

April 2025

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