Datadog vs ITRS Geneos comparison

Datadog and ITRS are both solutions in the Application Performance Monitoring (APM) and Observability category. Datadog is ranked #1 with an average rating of 8.7, while ITRS is ranked #29 with an average rating of 7.0. Datadog holds a 8.8% mindshare in APM, compared to ITRS’s 1.4% mindshare. Additionally, 97% of Datadog users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

Datadog

Read 188 Datadog reviews

24,218 Views
16,019 Comparison Views

97% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

3,532 Views
2,001 Comparison Views

96% willing to recommend

Datadog

ITRS Geneos

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Executive SummaryUpdated on Apr 6, 2025

Datadog and ITRS Geneos both compete in the monitoring and observability space, targeting enterprise-level IT environments. Datadog appears to have an advantage with its cloud integrations and user-friendly interface, whereas ITRS Geneos excels in real-time monitoring for specific industries like finance.

Features: Datadog offers advanced functionalities like cloud integrations with AWS, Docker, and more, alongside intuitive alerts and sharable dashboards. Users also appreciate the easy interface, where non-developers can configure and access valuable business metrics. ITRS Geneos is renowned for its real-time monitoring capabilities, with customizable dashboards and extensive plugin support tailored for the financial sector, allowing for thorough application and infrastructure oversight.

Room for Improvement: Datadog users seek enhancements in cost management, query capabilities, and better support for front-end apps. Improvements in real-time metrics and API consistency are also desired. For ITRS Geneos, users express a need for better visualization tools, historical data reporting, and improved web integration. A mobile app and enhanced cloud service support are frequently mentioned as potential enhancements.

Ease of Deployment and Customer Service: Datadog benefits from a SaaS model, offering flexible deployment across various cloud environments and is generally praised for customer service, albeit with some concerns over consistency in technical support. ITRS Geneos predominantly supports on-premises setups, aligning with its strengths in legacy system monitoring. Its customer service is seen as proactive, but onboarding processes could be streamlined for ease.

Pricing and ROI: Datadog's premium pricing can result in unforeseen costs if not properly managed, but users find value in its extensive feature set. ITRS Geneos, while also expensive, aligns its pricing with the high reliability and specialization required by industries like finance, offering significant ROI in these stringent environments, provided license structures are managed effectively.

To learn more, read our detailed Datadog vs. ITRS Geneos Report (Updated: April 2025).

Buyer's Guide

Datadog vs. ITRS Geneos

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Datadog

Ranking in Application Performance Monitoring (APM) and Observability

1st

Ranking in Network Monitoring Software

3rd

Ranking in IT Infrastructure Monitoring

2nd

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

188

Ranking in other categories

Log Management (3rd), Container Monitoring (1st), Cloud Monitoring Software (1st), AIOps (1st), Cloud Security Posture Management (CSPM) (7th)

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

29th

Ranking in Network Monitoring Software

46th

Ranking in IT Infrastructure Monitoring

31st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Datadog is 8.8%, down from 11.3% compared to the previous year. The mindshare of ITRS Geneos is 1.4%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Kevin Palmer

DevOps/Security Principal at Raken

Useful log aggregation and management with helpful metrics aggregation

Datadog provides us value in three major ways: First, Datadog provides best-in-class functionality in many, if not all, of the products to which we subscribe (infrastructure, APM, log management, serverless, synthetics, real user monitoring, DB monitoring). In my experience with other tools that provide similar functionality, Datadog provides the largest feature set with the most flexibility and the best performance. Second, Datadog allows us to access all of those services in one place. Having to learn and manage only one tool for all of those purposes is a major benefit. Third, Datadog provides significant connectivity between those services so that we can view, summarize, organize, translate and correlate our data with maximum effect. Not needing to manually integrate them to draw lines between those pieces of information is a huge time savings for us.

Read full review

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's SaaS model is easy to manage and works well in single- or multi-cloud environments."

"It has saved us a lot of trouble in implementation."

"It has a nice UI."

"Customizable views as well as the ability to "dive in" when we see someting anomalous has improved the workflow for handling incidents."

"The most valuable aspect is for us to have everything in one place."

"We rely heavily on the API crawlers that Datadog uses for cloud integrations. These allow us to pick up and leverage the tags teams have already deployed without having also to make them add them at the agent level."

"It has turned into an operational dashboard. If you felt something is going wrong, you can immediately open up Datadog. It has been our go to application because we know the answer will be there."

"We have a better grasp of what is occurring during the deployment cycle. If something fails, we have an idea what has failed, where it has failed, and how it failed to better mitigate the situation."

More Datadog pros

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

More ITRS Geneos pros

Cons

"I found the documentation can sometimes be confusing."

"For three to four months, we have been experiencing real-time delays. For example, if we're monitoring incoming traffic, the real-time status should be displayed up to a certain point. However, due to delays or issues with Datadog, the real-time data might only be updated at an earlier time. We are experiencing consistent delays in data updates from Datadog, with the most recent data often being delayed by about an hour. This issue has been ongoing for the past four months."

"The real issue with this product is cost control."

"In production, we intend to use trace IDs generated by RUM to attach to support tickets when a user experiences a traceable network error, and we want to display this trace ID to the user so if they were to contact us about a specific issue, they can provide us an exact ID displayed to them back to us. Currently, this is not possible out-of-the-box client-side without inventing our own solution for capturing these trace IDs, such as shimming the native fetch or returning the ID from the service response."

"When the logs are too big, and Datadog splits them, the JSON format breaks and it is not so useful for us."

"We would like to see some versioning system for the Synthetic Tests so that we could have a backup of our tests since they are time-consuming to make and very easy to damage in a moment of error."

"The current way accounts are billed could be vastly improved - especially when involving multiple organizations across multiple accounts in combination with reserved commitments."

"It does not have the best interface."

More Datadog cons

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

"The main feature that needs work is the Dashboard designer."

More ITRS Geneos cons

Pricing and Cost Advice

"The price is better than some competing products."

"Pricing and licensing are reasonable for what they give you. You get the first five hosts free, which is fun to play around with. Then it's about four dollars a month per host, which is very affordable for what you get out of it. We have a lot of hosts that we put a lot of custom metrics into, and every host gives you an allowance for the number of custom metrics."

"Datadog does not provide any free plans to use the solution. When I start with a proof of concept it would be sensible to have a free plan to test the tool and check whether it fits the requirements of the project. Before the production stage, it is always good to have a free plan with some limited features, number of requests, or logs."

"The price of Datadog is reasonable. Other solutions are more expensive, such as AppDynamics."

"It has always scaled for us. Cost scales up too, but that is not necessarily a bad thing. It's reasonable for what they're providing."

"It is easy to run up a large bill, so become familiar with the cost of each piece of your bill and use the metrics they supply to estimate and monitor your bill."

"Licensing is based on the retention period of logs and metrics."

"Pricing seems reasonable. It depends on the size of your organization, the size of your infrastructure, and what portion of your overall business costs go toward infrastructure."

More Datadog pricing and cost advice

"You will get the best price if you get a single global deal."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Pricing and licensing is based on the requirements."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"I can say it's not that cheap because the licensing is a little bit costly"

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

32%

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

Financial Services Firm

76%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

Datadog vs ELK: which one is good in terms of performance, cost and efficiency?

With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...

See all answers

Which would you choose - Datadog or Dynatrace?

Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...

See all answers

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

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Compared 13% of the time

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Compared 5% of the time

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Compared 4% of the time

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Dynatrace vs ITRS Geneos

Compared 24% of the time

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Compared 16% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Prometheus Group vs ITRS Geneos

Compared 9% of the time

New Relic vs ITRS Geneos

Compared 6% of the time

More ITRS Geneos Competitors

Product Reports

Buyer's Guide

Datadog

April 2025

Download Datadog product report

Buyer's Guide

ITRS Geneos

April 2025

Download ITRS Geneos product report

Also Known As

No data available

Geneos

Overview

Datadog is a comprehensive cloud monitoring platform designed to track performance, availability, and log aggregation for cloud resources like AWS, ECS, and Kubernetes. It offers robust tools for creating dashboards, observing user behavior, alerting, telemetry, security monitoring, and synthetic testing.

Datadog supports full observability across cloud providers and environments, enabling troubleshooting, error detection, and performance analysis to maintain system reliability. It offers detailed visualization of servers, integrates seamlessly with cloud providers like AWS, and provides powerful out-of-the-box dashboards and log analytics. Despite its strengths, users often note the need for better integration with other solutions and improved application-level insights. Common challenges include a complex pricing model, setup difficulties, and navigation issues. Users frequently mention the need for clearer documentation, faster loading times, enhanced error traceability, and better log management.

What are the key features of Datadog?

Graphs and Dashboards: Visualizes servers and infrastructure with customizable views.
Metrics: Offers deep insights into system performance and user behavior.
Log Management: Provides powerful analytics for logs and seamless log aggregation.
Unified Tagging: Facilitates organization and retrieval of metrics and logs.
APM and RUM: Enables application performance monitoring and real user monitoring for comprehensive insights.
Synthetic Testing: Allows the simulation of user interactions to test application performance.

What benefits and ROI should users look for in reviews?

System Reliability: Helps ensure uptime and performance across cloud environments.
Proactive Issue Resolution: Assists in identifying and resolving issues before they impact users.
Operational Efficiency: Streamlines monitoring and log management tasks.
Flexible Integrations: Adapts to various cloud services and infrastructure setups.
Real-Time Alerts: Provides timely notifications to address problems swiftly.

Datadog is implemented across different industries, from tech companies monitoring cloud applications to finance sectors ensuring transactional systems' performance. E-commerce platforms use Datadog to track and visualize user behavior and system health, while healthcare organizations utilize it for maintaining secure, compliant environments. Every implementation assists teams in customizing monitoring solutions specific to their industry's requirements.

Datadog

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

Datadog vs. ITRS Geneos

April 2025

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