ITRS Geneos vs Prometheus Group comparison

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ITRS Geneos

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Executive SummaryUpdated on Mar 3, 2025

ITRS Geneos and Prometheus Group compete in the IT monitoring category. ITRS Geneos has an edge due to its specialized real-time monitoring for trading environments, while Prometheus is favored for its open-source flexibility.

Features: Geneos offers real-time monitoring, a robust range of plug-ins for the financial industry, and customization options tailored for proactive issue resolution. Prometheus is known for its flexible open-source nature, easy integration with systems, and scalability, with a seamless pairing with Grafana for visualization.

Room for Improvement: Users of Geneos suggest improvements in historical data reporting, cloud integration, and user-friendly setup. For Prometheus, enhancements are needed in its user interface, built-in visualization, and security monitoring features.

Ease of Deployment and Customer Service: Geneos is deployed on-premises with commendable technical support and involvement in deployments. Prometheus offers deployment flexibility across environments but can improve user experience. Both offer strong customer service, with Geneos receiving higher ratings for client-centric configurations.

Pricing and ROI: Geneos is expensive with a significant initial investment but shows valuable ROI in financial sectors. Price negotiations are recommended. Prometheus, being open-source, provides cost-effective benefits with potential additional expenses in managed services and infrastructure setup.

To learn more, read our detailed ITRS Geneos vs. Prometheus Group Report (Updated: March 2025).

ITRS Geneos vs. Prometheus Group

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

26th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (48th), IT Infrastructure Monitoring (32nd)

Prometheus Group

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.4%, up from 1.3% compared to the previous year. The mindshare of Prometheus Group is 3.5%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Free to use and provides valuable monitoring capabilities

Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."

"Tons of default modules which are available out of the box"

More ITRS Geneos pros

"Prometheus gives us high availability automatically."

"Stability-wise, I rate the solution a ten out of ten."

"The most valuable features of Prometheus are the many functions available. The functions are helpful for understanding the behavior of applications and infrastructure."

"It is a scalable solution."

"The scalability of Prometheus is very good."

"It is a stable solution...Based on the feedback I have received from my colleagues in our company's IT department, the setup phase of the solution is relatively easy."

"The solution can be deployed in thirty minutes."

"The product is easy to maintain."

More Prometheus Group pros

Cons

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"The main feature that needs work is the Dashboard designer."

"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"Mobile phone integration is probably not as rich as it could be."

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

More ITRS Geneos cons

"The simplicity of the query language could be improved. The current query language is not easy to work with."

"There is a tool called Prometheus Exporter that doesn't work well."

"Lacks the ability to clusterize."

"There isn’t much clarity regarding the issues that happen at the server end. It is a push model and from the client’s point of view, it needs to look better and solve remote issues."

"The solution's error handling part could be improved."

"There is a need for a more comprehensive overview of exporters, especially when dealing with many of them."

"When it comes to deployment, if you have no experience with something like a CI/CD pipeline, it might be a challenge."

"A slight alteration to the user interface should be made to increase efficiency and streamline the process. Currently, we are utilizing Prometheus to gather and compile metrics and then utilizing Grafana to display them in the form of a graph. However, I believe that Prometheus has the capability to handle both of these tasks on its own, with perhaps the addition of a supplementary plugin. By doing so, the need for utilizing two separate applications will be eliminated."

More Prometheus Group cons

Pricing and Cost Advice

"Pricing and licensing is based on the requirements."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"You will get the best price if you get a single global deal."

More ITRS Geneos pricing and cost advice

"The product is expensive compared to Datadog."

"Prometheus is available as an open-source product."

"It is an open-source tool."

"The price of Prometheus is good, it is affordable because it is open source and there is no cost to it. You put it on your own server and the costs incurred completely depend on how you set it up."

"We have the open-source version, so we don't pay for it."

"Prometheus is an open-source tool."

"My company uses the open-source version of the product."

"Prometheus is an open-source solution."

More Prometheus Group pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

78%

Computer Software Company

University

Construction Company

Financial Services Firm

26%

Computer Software Company

15%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

What do you like most about Prometheus?

The most valuable feature of Prometheus is its ability to collect metrics.

What is your experience regarding pricing and costs for Prometheus?

Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.

What is your primary use case for Prometheus?

I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.

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Product Reports

Download ITRS Geneos product report

ITRS Geneos

February 2025

Download Prometheus Group product report

February 2025

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Prometheus Group specializes in robust monitoring and observability, offering comprehensive data collection, analysis, and visualization across cloud and on-premise environments. Its integration with tools like Python, Java, and Kubernetes enables users to track metrics efficiently.

Prometheus Group provides an open-source, customizable platform focused on flexibility and reliability. Its integration with Grafana enhances data visualization while supporting complex infrastructures for improved productivity. Users rely on its scalable architecture for effective monitoring and observability, aiding performance analytics and alerting. Despite its strengths, challenges with its query language and interface usability persist, along with a need for simpler setup. Enhancing documentation and reporting capabilities remains essential for broader adoption, especially among less technical users.

What are the standout features of Prometheus Group?

Integration with Python, Java, and Kubernetes: Provides seamless metric collection and analysis.
Log Comparison Dashboard: Enables efficient comparison for better insights.
Flexible Exporters: Gathers diverse data for comprehensive monitoring.
Lightweight Configuration: Ensures easy deployment and management.
Grafana Integration: Facilitates advanced data visualization.

What benefits or ROI should users expect?

Scalability: Adapts to rapidly changing environments and infrastructure demands.
Community Support: Benefits from continuous open-source community improvements.
Enhanced Productivity: Improves system performance analytics and alerting efficiency.
Comprehensive Monitoring: Provides detailed insights into server health and resource usage.

Prometheus Group is widely implemented across industries like cloud services and IT infrastructure. Organizations monitor infrastructure, applications, and databases, utilizing its capabilities for system scalability and health checks within Azure and Amazon ecosystems. Its integration with Kubernetes supports performance monitoring and ensures reliable data analytics, fostering comprehensive metric tracking.

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Information Not Available