Dynatrace vs ITRS Geneos comparison

Dynatrace and ITRS are both solutions in the Application Performance Monitoring (APM) and Observability category. Dynatrace is ranked #2 with an average rating of 8.6, while ITRS is ranked #26 with an average rating of 7.0. Dynatrace holds a 10.9% mindshare in APM, compared to ITRS’s 1.4% mindshare. Additionally, 95% of Dynatrace users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

Dynatrace

Read 345 Dynatrace reviews

32,114 Views
20,167 Comparison Views

95% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

3,641 Views
2,076 Comparison Views

96% willing to recommend

Dynatrace

ITRS Geneos

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Executive SummaryUpdated on Jul 24, 2024

Dynatrace and ITRS Geneos are leading products in the IT monitoring space. Dynatrace stands out with better pricing and support satisfaction, making it a strong competitor despite ITRS Geneos's feature richness and superior user reviews.

What features are offered by Dynatrace in comparison to ITRS Geneos?

Dynatrace offers AI-driven performance monitoring, comprehensive cloud-native capabilities, and streamlined deployment. ITRS Geneos features deep customizability, real-time monitoring precision, and specialized financial services support.

What areas of improvement can be found in Dynatrace in comparison to ITRS Geneos?

Dynatrace users mention a steep learning curve, desire more flexible customization options, and need better documentation. ITRS Geneos requires an easier initial configuration, a more modern interface, and enhanced integration capabilities.

How is the ease of deployment and customer service of Dynatrace in comparison to ITRS Geneos?

Dynatrace is praised for its straightforward deployment and responsive customer service. ITRS Geneos has complex deployment but is supported by robust customer service, albeit sometimes slower than desired.

What setup costs and ROI can be seen with Dynatrace in comparison to ITRS Geneos?

Dynatrace pricing is competitive, offering quicker ROI through streamlined operations. ITRS Geneos has higher setup costs but justifies the investment with its powerful, specialized monitoring features.

To learn more, read our detailed Dynatrace vs. ITRS Geneos Report (Updated: March 2025).

Buyer's Guide

Dynatrace vs. ITRS Geneos

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynatrace

Ranking in Application Performance Monitoring (APM) and Observability

2nd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

345

Ranking in other categories

Log Management (4th), Mobile APM (1st), Container Monitoring (1st), AIOps (2nd)

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

26th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (48th), IT Infrastructure Monitoring (32nd)

Mindshare comparison

As of March 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 10.9%, down from 13.8% compared to the previous year. The mindshare of ITRS Geneos is 1.4%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Anand_Kumar

Enterprise Architect at DXC Technology

Provides a comprehensive view by integrating with other monitoring systems

There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.

Read full review

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We were able to decrease the number of production defects ever since we started using Dynatrace in our test environment."

"With the Agentless monitoring and ability to create custom plugins, we've been able to transform the tool not just into a great APM solution but a really good enterprise monitoring solution too."

"Capability to focus on root cause problems."

"Finally, we have 100% visibility on website performance, including third-party sources."

"I have never been more confident in a tool's scalability because I've seen how easy it is for it to deal with the .NET Applets."

"The most valuable feature the solution offers right now is the PurePath. When we see a web request, and something failing, we can drill down using PurePath."

"Smartscape is a valuable feature. They also have a technology named PurePath. PurePath is the distributed tracing data."

"The proactive monitoring that we can do with Dynatrace where it is 24/7 on with all the user experience indexed and everything coming into us."

More Dynatrace pros

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

"Custom script toolkits"

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"I always appreciate Geneos's stability and ease of use."

More ITRS Geneos pros

Cons

"We're thinking about moving to Dynatrace because AppMon is not scaling for us."

"The thread traceability is something that needs improvement."

"They seriously have to improve their Web UI dashboard configuration and SSL timeouts. Their Web UI dashboards are very slow."

"We have multiple tenants. If you have them up at the same time, you can't see in the UI which tenant you're in. It doesn't tell you."

"Custom reporting is still missing."

"Regarding features, it would be good if there would be some features regarding app security."

"Custom reporting capabilities should be extended, because it now has basic charting capabilities."

"Bring the interface to the same level as OneAgent."

More Dynatrace cons

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

More ITRS Geneos cons

Pricing and Cost Advice

"Its licensing is complicated or not transparent."

"Licensing is very interesting, as you pay only for what is being monitored. A lot of things are given away for no additional cost. If you have a great IT consolidation, it will be pretty cheap. If you have a lot of servers, it will be heavier."

"You get a really well-planned out monitoring suite for the money spent."

"Look at the product and the product features, not the price. Too often people look at the price and turn away. Dynatrace costs a little bit more than the other products I researched, but it can do far more."

"The only limitation with scaling to cloud-native environments is licensing. It all depends on how many DEM units you're willing to license. The more of DEM units that you purchase, the more user data you can collect."

"Dynatrace's pricing for their consumption units is rather arcane compared to some of the other tools, thus making forward-looking calculations based on capacity planning quite hard."

"Consider volume because that is where you will get the most benefit. Doing a point solution is not cost-effective."

"Purchasing through the AWS Marketplace was a pretty straightforward process. We had no hiccups."

More Dynatrace pricing and cost advice

"Pricing and licensing is based on the requirements."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

36%

Financial Services Firm

17%

Computer Software Company

Manufacturing Company

Financial Services Firm

77%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...

See all answers

What cloud monitoring software did you choose and why?

While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...

See all answers

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

Comparisons

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Compared 12% of the time

Azure Monitor vs Dynatrace

Compared 7% of the time

Splunk Enterprise Security vs Dynatrace

Compared 6% of the time

New Relic vs Dynatrace

Compared 6% of the time

OpsRamp vs Dynatrace

Compared 3% of the time

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Splunk AppDynamics vs ITRS Geneos

Compared 17% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Prometheus Group vs ITRS Geneos

Compared 9% of the time

Datadog vs ITRS Geneos

Compared 9% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 8% of the time

More ITRS Geneos Competitors

Product Reports

Buyer's Guide

Dynatrace

March 2025

Download Dynatrace product report

Buyer's Guide

ITRS Geneos

March 2025

Download ITRS Geneos product report

Also Known As

No data available

Geneos

Overview

Dynatrace is an AI-powered software intelligence monitoring platform that accelerates digital transformation and simplifies cloud complexities. Dynatrace is an entirely automated full-stack solution that provides data and answers about the performance of your applications and deep insight into every transaction throughout every application, including the end-user experience. By modernizing and automating enterprise cloud operations, users can deliver an optimal digital experience with higher quality software to customers faster.

Dynatrace offers an all-in-one automated artificial intelligence solution that brings together application performance, cloud and infrastructure, and digital experience monitoring. Dynatrace accelerates performance-driven results through operations, development, and business teams with a shared metrics platform. In addition, users are provided a full-stack monitoring experience with three patented technologies:

Smartscape - visualization mechanism that maps the totality of everything working in your environment and detects any casual dependencies between your applications, processes, websites, services, hosts, cloud infrastructure, and networks.
OneAgent - a technology that analyzes, gathers ,and unifies all business performance metrics throughout every layer of your technology stack.
PurePath Technology - code-level context and timings are captured from the mainframe to the cloud for all end-to-end transactions.

What does Dynatrace offer?

Dynatrace redefines how organizations monitor their digital ecosystems. The solution offers:

Cloud Automation: With AI engine Davis®, users can see the exact reason for problems and facilitate quick auto-remediation and intelligent cloud orchestration.
Application Security: With automated application vulnerability management, users can deliver applications faster and more securely.
Infrastructure Monitoring: Convenient broad visibility across your environments is provided with streamlined, automated infrastructure monitoring.
Digital Experience Monitoring (DEM): Optimize your applications, provide better support, and improve user experience with a combination of Real User Monitoring (RUM), Session Replay, and synthetic monitoring throughout your environment.
Applications and Microservices: For complex cloud environments, Dynatrace can automatically provide visibility and root-cause answers. It can also monitor microservices.
Digital Business Analytics: Get AI-powered, real-time answers to analytical business queries with KPIs and metrics that are already flowing through applications.

Reviews from Real Users

Dynatrace is the only solution that provides answers to organizations based on deep insight into each user, transaction, and organization's environment.

Barry P., a managing performance engineer at Medica Health Plans, writes, "With Dynatrace, we have synthetic checks and real-user monitoring of all of our websites, places where members and providers can interact with us over the web. We monitor the response times of those with Dynatrace, and it's all integrated into one place."

A consultant at a tech service company notes, "A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it."

Dynatrace

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

Dynatrace vs. ITRS Geneos

March 2025

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