Service and Support
Amazon RDS support varies. Some users never needed assistance, while others found it prompt and helpful. However, many mentioned the expense and limitations of the support tiers, particularly for startups. Users noted that premium services offer better assistance. The support quality can vary geographically, with European support receiving praise. Some rely on documentation and forums to resolve issues independently. Response time and initial support quality have room for improvement.
Deployment
Amazon RDS's initial setup varies from straightforward to complex. Many find it simple, taking just minutes, especially with automation and clear documentation; some even rate it eight or nine out of ten for ease. However, others encounter complexities with security configurations, IAM, and unique setups like multi-account environments. Despite challenges, users generally appreciate quick deployment and minimal administrative tasks, with the setup facilitating seamless data management and integration.
Scalability
Amazon RDS is acclaimed for its scalability, consistently receiving high ratings. It efficiently handles a wide range of user demands, from small teams to thousands of users. Many companies appreciate RDS for its cloud-based and automated scaling capabilities, which simplify resource management. Some users note that while RDS is scalable, constraints exist depending on deployment size. Although generally seen as highly scalable, opinions vary on its versatility compared to other cloud solutions.
Stability
Amazon RDS stability is frequently praised, with users noting it as highly reliable, experiencing minimal bugs, crashes, or freezes. Many rate stability between seven to ten out of ten. Some report occasional issues resolved through backups and configurations. It's well-regarded across environments, with users appreciating features like multi-AZ setup and standby fail-over. Performance and uptime are often highlighted, and AWS infrastructure is considered robust for maintaining stability. Further improvements are suggested in some cases.