Service and Support
Customer service and support for AppDynamics Server Monitoring receive mixed feedback. Many users find the support team knowledgeable, interactive, and responsive, rating their services highly. They appreciate quick WebEx sessions and effective assistance. However, some users experience slow email response times, especially for custom application issues. Users note that while the support is satisfactory, resolution times could improve. Licensing includes contact options for assistance, and configuration support is generally considered helpful.
Deployment
AppDynamics Server Monitoring's initial setup presents mixed experiences. Some found it straightforward, noting clear documentation and fast setup times. Others encountered complexities, especially in environments with stringent security needs or multiple integrations. While many appreciated AppDynamics' assistance, there were challenges with frequent updates and agent compatibility. Larger enterprises faced coordination issues with upgrades, and some installations in complex environments took longer. Setup ease varied significantly depending on deployment specifics and organizational requirements.
Scalability
AppDynamics Server Monitoring is highly scalable, accommodating both small and large enterprises. Many manage significant setups without issues, finding it easy to expand as needed. Some face challenges with on-premises deployments but find SaaS solutions helpful for scalability. Most rate it highly for effectively supporting user growth without maintenance disruption, demonstrating reliable performance across diverse industries. The adaptability to scale up or down efficiently meets varying demands from different sized teams and extensive server monitoring needs.
Stability
AppDynamics Server Monitoring is frequently mentioned as stable, with users noting significant improvements. Minor issues have been reported, often related to hardware or networking. The monitoring tool is reliable, exhibiting fewer problems than newer applications. Ratings consistently highlight its robust stability, often scored nine out of ten. Though occasional bugs exist, they do not detract from the overall performance. Many users express satisfaction with its steadiness and minimal need for post-installation adjustments.