Arctic Wolf Managed Risk offers unbiased insights, filling gaps in patch management by identifying vulnerabilities and misconfigurations. Its value lies in informing users of current risks, ranking issues, enhancing end-user awareness, and providing detailed vulnerability lists. Users appreciate proactive alert action, quarterly team evaluations, and effective support. The service excels in critical alert management, empowering organizations lacking in-house cybersecurity expertise through expert collaboration on scans and patches.
- "The customer support is incredible."
- "The reporting is really good from what I've seen so far."
- "There are companies that do vulnerability scans. However, what adds value is when two experts come and sit with you to scan and patch the vulnerabilities. Any 50-member or small company that has an IT footprint carries risk from a cybersecurity perspective. These companies use tools but don't have the talent to leverage them."
Arctic Wolf Managed Risk needs to simplify its user interface by prioritizing critical issues rather than overwhelming users with all details. They could benefit from a patch management feature to address vulnerabilities effectively. Users note the scanning feature should confirm threats as resolved post-patching, yet this confirmation is lacking. More integrations could enhance the service. Overall, these areas need attention to improve user experience and functionality.
- "The major area for improvement is the lack of a patch management feature to resolve some of the vulnerabilities detected."
- "The major area for improvement is the lack of a patch management feature to resolve some of the vulnerabilities detected."
- "Arctic Wolf Managed Risk needs to add more integrations."
