Service and Support
Customers with price agreements receive direct support from Microsoft. Many report no need for technical assistance due to Azure Firewall Manager's stability, limiting their interactions. Those who have engaged with support describe it as good or very supportive, with some giving it a high rating. Some users haven't utilized vendor support but perceive it positively based on feedback. Overall, Microsoft provides reliable support, contributing to user satisfaction.
Deployment
Users found Azure Firewall Manager's initial setup to be simplified and straightforward, requiring minimal steps. Some found it effortless, especially for public-facing applications or databases. Though a few found it challenging initially, available internet resources helped ease the process. Many users expressed satisfaction with the ease and simplicity, highlighting an improvement from previous experiences that required more manual effort. However, opinions on setup complexity varied slightly depending on prior familiarity.
Scalability
Azure Firewall Manager is highly scalable with capabilities to scale extensively in cloud environments. Users can expand beyond initial limits with Microsoft's assistance. The platform supports both cloud and on-premises deployment, although on-premises requires significant hardware investment. Users commend scalability, frequently citing an eight out of ten rating. The scalability caters to diverse organizational needs without compromising protection.
Stability
Azure Firewall Manager is highly stable. Users report it as reliable, crash-free, and devoid of bugs or glitches. Many express satisfaction, emphasizing its dependable performance. Ratings for stability range between seven and eight out of ten, highlighting consistent and satisfactory functionality across implementations. The stability is affirmed by multiple experiences where troubleshooting was unnecessary after deployment, indicating enduring performance without freezing or crashing.