Barracuda CloudGen Firewall Reviews

Barracuda CloudGen Firewall requires minimal upkeep and maintenance, as it can be configured and set up without the need for constant attention. Periodic updates are available to improve its features and protection. Users have reported that the device is reliable, with only one failure due to power issues. It can be configured and left alone without much maintenance, or it can be actively maintained for optimal performance.

Barracuda CloudGen Firewall's pricing is described as affordable, reasonably priced, and comparable to other firewall solutions. The pricing is considered cheaper compared to other vendors such as Cisco ASA, Palo Alto Networks, and Fortinet.

• "When the corporation purchases something, it follows a request-for-proposal process and the best price wins. So, I think Barracuda CloudGen Firewall is reasonably priced, though I’m not sure of the exact amount"
• "The product is a bit cheaper than some solutions."
• "The platform is inexpensive compared to other vendors."

Barracuda CloudGen Firewall is primarily used to secure network infrastructure. It is a robust solution that performs well and is fairly easy to maintain and monitor. It is used in offices abroad, for remote work, and for calling in. The firewall is the main line of defense for a site, protecting it from inbound threats and controlling outbound traffic. Additionally, it has been used in a project for a government to build a secure, private distributed system in two different countries. The firewall is used to protect networks from intruders, control application usage, balance bandwidth, and prioritize applications. It provides both external protection and internal restrictions.

Barracuda CloudGen Firewall's customer service and support have received mixed reviews. Some customers have had exceptional experiences with their support, finding it to be knowledgeable, easily accessible, and exceeding their expectations. They have praised the support team for providing insightful and helpful assistance. On the other hand, there are customers who feel that the support needs improvement. They mention issues such as a lack of good documentation, a complex interface, and inadequate training. These customers express the need to rely on speaking to an engineer for problem-solving, which they consider to be not very good support. There is also a mention of a change in the first level of support being switched to India, leading to difficulties in understanding the technician. However, the second level of support is regarded positively, as it is performed by individuals who have a deep understanding of the product. 

Barracuda CloudGen Firewall's initial setup can vary in complexity. Some users found it easy and straightforward, while others found it to be a bit complex. The setup process typically requires a team of five and can take anywhere from an hour and a half to a couple of months, depending on the specific case. Some users mentioned the need for assistance from a Barracuda engineer to translate rules from the old firewall and suggested simplifying the interface and providing training for a more do-it-yourself approach. Having the required skill set can make the setup easier, but a lack of expertise and support can prolong the process. However, for those with the necessary skills, the implementation process was described as a walk in the park, with minimal maintenance required. The only major inconvenience mentioned was the manual conversion of settings from different routers, which can be time-consuming. 

Users have found the solution to be very scalable, suitable for both simple setups and advanced features. It has been rated highly for scalability, with ratings ranging from eight to nine out of ten. The solution has proven to be scalable in various organizations, accommodating a wide range of users, including healthcare providers, administrative staff, and front desk registration staff. While scalability is generally praised, it is noted that if the solution's capabilities are exceeded, acquiring a new solution may be necessary. However, the process of upgrading and adding capabilities is relatively straightforward. 

Barracuda CloudGen Firewall has been highly praised for its stability, with users consistently rating it as excellent. It has been described as more stable than Fortinet, with no crashes, freezes, bugs, or glitches. Users have found it to be a very stable product, often not requiring any reboots. In terms of downtime, the firewall has experienced service interruptions on only a few occasions out of a year.