Patch management, software license management, remote control, and compliance are highly valued features of BMC Client Management. It excels in remote access to employee devices, ensuring security policy compliance, exporting reports, and managing diverse endpoints like iOS, Android, Linux, Unix, and Windows. Erlik like that BMC Helix works flawlessly, providing seamless software deployment and inventory management. Organizations appreciate its stability and patching capabilities, especially when prompting reboots after updates.
- "BMC Client Management is a stable solution and one of the best in the market. It allows me to manage all recipe endpoints, including iOS, Android, Linux, Unix, and Windows, all within the same solution."
- "The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."
- "The inventory and patch management tools are very valuable."
BMC Client Management needs better support for Linux patching and Android devices and improved integration. Users want vulnerability assessment scanning at the endpoint and better remote control functionality. The software’s reliance on agents complicates compliance and patch management. There's also demand for remote access similar to Remote Desktop Protocol, a command execution feature for SAP, application whitelisting, and an enhanced hierarchy for managing endpoints.
- "In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. The latest version includes more endpoints, but they do not cover everything the operations team needs. Additionally, I think improving the hierarchy for managing endpoints is crucial. Extending the endpoint capabilities would be highly beneficial."
- "The solution does not offer the functionality of remote access to users."
- "The solution needs to add whitelisting because many customers request it."