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BMC Client Management vs Jamf Pro comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 13, 2024
 

Categories and Ranking

BMC Client Management
Ranking in Mobile Device Management (MDM)
7th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
7
Ranking in other categories
Endpoint Compliance (8th)
Jamf Pro
Ranking in Mobile Device Management (MDM)
1st
Average Rating
9.6
Reviews Sentiment
8.0
Number of Reviews
106
Ranking in other categories
Enterprise Mobility Management (EMM) (2nd)
 

Mindshare comparison

As of December 2024, in the Mobile Device Management (MDM) category, the mindshare of BMC Client Management is 4.2%, up from 3.3% compared to the previous year. The mindshare of Jamf Pro is 29.8%, up from 18.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mobile Device Management (MDM)
 

Featured Reviews

Cristian Testa - PeerSpot reviewer
A stable solution that allows you to manage IT clients from receipt to retirement
The initial setup is straightforward and easy to use, but you need to understand the different functionalities and modules. The console version and the Hub application are different, and you need some knowledge to make the process easier. Deployment typically takes about two months. You start with the initial setup and then continue with operations. The deployment process is straightforward. The master installation takes about thirty minutes. After that, you deploy different relays to discover the endpoints and create the credentials and sources to install the agents. Once the agent is installed on an endpoint, you can manage it as needed. The first step is always the installation. BMC Client Management can be deployed both on cloud and on-premises. After the COVID-19 pandemic, there was an increased need for remote solutions, so we have customers using both models. In BMC Client Management, I'd rate the initial setup as an eight out of ten.
Pete C - PeerSpot reviewer
Customizable with a self-service portal and a good security posture
Policies enabled for self-service should have keywords attached, so that multiple search terms can direct to a single preferred result, without having to clutter the description field. The new remote support tool is still lacking features compared to other industry solutions. There is no built-in functionality for tracking changes over time for multiple devices. All patch reporting is only a current snapshot. The password management tools are fairly outdated. The web console (GUI) is slow with maddening UI/UX inconsistencies.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The inventory and patch management tools are very valuable."
"The support from BMC Client Management is very good."
"The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."
"BMC Client Management is a stable solution and one of the best in the market. It allows me to manage all recipe endpoints, including iOS, Android, Linux, Unix, and Windows, all within the same solution."
"The most valuable features of the solution are patch management and software license management."
"One feature I like, that was especially valuable during the pandemic, is remote control. Remote control grants administrators and support personnel access to the laptops and PCs of employees (who might be working from home) in order to fix any issues that come up as and when they come up, even without having to wait for a support request."
"It's a scalable solution. We have deployed it for customers using 3000 nodes to those using 300,000 nodes."
"There is also zero-day support to all new Apple OS."
"Jamf has made it achievable for us to easily deploy & manage Apple devices anywhere in the world, without the need for hands-on assistance from IT staff."
"The ease of use and access allows us to manage all of our devices collaboratively."
"The time that we save in hours for new deployments, redeployments, application upgrades and OS upgrades more than makes up for the cost of the product."
"We can put certain devices into smart groups based off of device name, department, etc."
"The action and trigger is the main thing for us. We like the kind of repetitive script which we can use there."
"We are able to manage our full fleet of devices and can simply integrate with all of our systems."
"Patch management and associated policies help us manage and update our fleet's software."
 

Cons

"The solution needs to add whitelisting because many customers request it."
"In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. The latest version includes more endpoints, but they do not cover everything the operations team needs. Additionally, I think improving the hierarchy for managing endpoints is crucial. Extending the endpoint capabilities would be highly beneficial."
"The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool."
"BMC Client Management could improve in the area of integration."
"The solution does not offer the functionality of remote access to users."
"BMC Client Management supports only iOS devices. It would be good if they would support Android as well."
"It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one."
"I would like to have the ability to push scripts using MDM commands."
"There is room for improvement with Jamf Pro, especially regarding updates."
"Some improvement can be made in the customer service realm, while also making additional training level courses available for online study and exam-taking."
"They need to alphabetize payloads."
"I'd like to see Jamf add Unified Endpoint Management, but it's not going to happen. It's too complex. We tried that for so many years, and no one can do this for Windows and macOS. It can be done with iOS, but that's not the case here. If you want device management for a real laptop operating system, you need two systems. They're very different."
"I wish there was a profile that could be created for configuring Apple software updates on a global basis for our devices, via a configuration profile."
"The upgrade process of this solutions could be improved. It is not possible to use Jamf Pro to upgrade devices."
"Inventory reporting could be better, however, that is already slated to improve with some of the new features Apple has announced in WWDC 2022."
 

Pricing and Cost Advice

"BMC Client Management is a very affordable solution. There is one main server license which I believe is around $1,000 per year, and then there is the license for the actual solution. With the solution license, you can opt for a suite license where you get access to all the features and benefits, or alternatively you can buy any of the five main components of the suite license individually."
"BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe there is an additional cost of around two hundred dollars."
"The solution is low cost."
"To use BMC Client Management they charge annually per node."
"Licensing cost is dependent on the footprint and foreseen growth."
"Setup and licensing prices are getting to be too high."
"JumpStart looks a little bit pricey; however, it is worth every penny."
"The only thing that is kicking us a bit is the rand to the dollar exchange rate. It is priced in dollars. Every time the rand goes worse, it just costs more. I would rate it a four out of five in terms of pricing because it is very unpredictable because of the rand to the dollar exchange rate."
"The setup is pricey upfront for support and setup."
"Depending on how much support you require, it might make sense to add that to the licensing agreement."
"It would be beneficial if it could be reduced slightly."
"JumpStart is available at an additional cost."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Financial Services Firm
14%
Government
8%
Healthcare Company
7%
Educational Organization
42%
Computer Software Company
9%
Financial Services Firm
6%
University
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC Client Management?
The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time.
What is your experience regarding pricing and costs for BMC Client Management?
BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe t...
What needs improvement with BMC Client Management?
In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. ...
What do you like most about Jamf Pro?
The most valuable features of Jamf Pro for me are the device locator, which helps find missing iPads, and the ability to remotely manage and disable devices.
What is your experience regarding pricing and costs for Jamf Pro?
Jamf Pro is considered a premium solution, and pricing can be a significant factor, especially in price-sensitive markets like India.
What needs improvement with Jamf Pro?
Jamf Pro should be standardized into one MDM product to make it more affordable and accessible. The App packaging process is time-consuming and could be improved. Additionally, the user interface i...
 

Also Known As

BMC Helix Client Management, Helix Client Management, BMC Fromdistance Mobile Device Management
JAMF Software Casper Suite
 

Learn More

 

Overview

 

Sample Customers

Charter Manufacturing
Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
Find out what your peers are saying about BMC Client Management vs. Jamf Pro and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.