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Jamf Pro pros and cons

Vendor: JAMF
4.8 out of 5
Badge Ranked 1
2,224 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Users appreciate the self-service feature, enabling them to install necessary software independently and efficiently.
Jamf Pro significantly enhances cybersecurity measures, providing robust support for user management and device security.
The integration with Apple's Device Enrollment Program and zero-touch deployment streamlines the setup process for devices, essential for remote work scenarios.
Extensive API support allows for the creation of custom scripts and apps, enhancing user and administrative experiences.
Smart groups and automated device enrollment promote efficient management and standardization across Apple devices.

CONS

Jamf Pro could be improved by providing more out-of-the-box integration with other systems such as Active Directory, Single Sign-On (SSO) solutions, and other IT management tools.
Compatibility with other operating systems is needed, as Jamf Pro currently is only used on Mac computers.
Patch management needs improvement, particularly in the automation of updates.
There are issues with the integration of Jamf Pro with other products like Intune.
An integrated ticketing system and better reporting tools would benefit Jamf Pro.
 

Jamf Pro Pros review quotes

reviewer2157045 - PeerSpot reviewer
Apr 13, 2023
Smart groups and just the way MDM works are valuable. We like all the features that they have. We try to use it as much as possible, and then we have the support and community involvement to reach out to.
Arunachalam S. - PeerSpot reviewer
Sep 9, 2024
Jamf Pro is primarily a device management solution designed to manage and configure devices.
reviewer1851513 - PeerSpot reviewer
May 2, 2022
The ability to put a device into a lost mode state that will report locations as it checks in has allowed us to retrieve so many lost devices.
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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reviewer1525428 - PeerSpot reviewer
Mar 11, 2021
Having the ability to automate our workflows has been great.
AS
Sep 14, 2021
The fact that devices just need an internet connection [anywhere in the world] that allows them to check into the Jamf Software Server allows for identical management as if on campus or remote, has proven to be golden during the pandemic.
reviewer1297662 - PeerSpot reviewer
Feb 25, 2020
The Smart Groups have been very beneficial for quick reporting when a critical, out of cycle patch is required.
reviewer977565 - PeerSpot reviewer
Dec 27, 2021
We found the initial setup to be simple.
JD
Oct 28, 2020
I found that automated enrollment is very powerful because you can bring standardization to the environment.
reviewer1874670 - PeerSpot reviewer
Jun 3, 2022
The action and trigger is the main thing for us. We like the kind of repetitive script which we can use there.
Jon DeBerry - PeerSpot reviewer
Aug 23, 2023
It is a great tool. Its ease of use is fantastic. It is very simple, and you don't really have a high learning curve with this.
 

Jamf Pro Cons review quotes

reviewer2157045 - PeerSpot reviewer
Apr 13, 2023
We would like to have some of the extension attributes configured so that those extension attributes can be part of the core structure. They can make some of the extension attributes the actual attributes. They shouldn't be like add-ons.
Arunachalam S. - PeerSpot reviewer
Sep 9, 2024
Sometimes, the server gets slow. The dashboard is only getting loaded.
reviewer1851513 - PeerSpot reviewer
May 2, 2022
It would be amazing if they would give Apple TV management its own space in Jamf Pro and not just mix it in with devices.
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
815,854 professionals have used our research since 2012.
reviewer1525428 - PeerSpot reviewer
Mar 11, 2021
One of the big areas in need of improvement is automated device naming for computers.
AS
Sep 14, 2021
The cheaper Jamf School is also a product that has been acquired and decked out to meet more educational needs for a good price. Some features of Jamf School aren't (yet?) available in Jamf Pro and for educational users/customers of Jamf Pro, it would beneficial to have these available in the Pro version too.
reviewer1297662 - PeerSpot reviewer
Feb 25, 2020
I can only say that I would love to see a more customizable dashboard.
reviewer977565 - PeerSpot reviewer
Dec 27, 2021
The patching can definitely use a little bit of improvement. They should make it a little bit more automated.
JD
Oct 28, 2020
The reporting needs to be improved so that generating them is more user-friendly.
reviewer1874670 - PeerSpot reviewer
Jun 3, 2022
The solution only makes sense if you have a lot of macOS products in your company.
Jon DeBerry - PeerSpot reviewer
Aug 23, 2023
There should be an option for exporting the data for reporting purposes so that we can give that to the higher-ups, such as CIO. We should be able to see bar graphs and charts on different data points. It would be great to have a good reporting tool to look at, for example, data points of how many versions of Adobe Acrobat we have in our environment in a bar graph or pie chart. They don't have anything like that. There is an application called Tableau Reader, which does statistics, and you can put a statistical or analytical aspect in there to extract data and share it on a graph or a pie chart. Such a tool would be great.