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BMC Helix Client Management vs Microsoft Intune comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Client Management
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
7
Ranking in other categories
Mobile Device Management (MDM) (8th), Endpoint Compliance (6th)
Microsoft Intune
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
352
Ranking in other categories
Configuration Management (2nd), Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
 

Mindshare comparison

While both are Endpoint Security solutions, they serve different purposes. BMC Helix Client Management is designed for Mobile Device Management (MDM) and holds a mindshare of 5.5%, up 4.0% compared to last year.
Microsoft Intune, on the other hand, focuses on Unified Endpoint Management (UEM), holds 22.3% mindshare, down 32.3% since last year.
Mobile Device Management (MDM) Mindshare Distribution
ProductMindshare (%)
BMC Helix Client Management5.5%
Jamf Pro12.7%
NinjaOne7.4%
Other74.4%
Mobile Device Management (MDM)
Unified Endpoint Management (UEM) Mindshare Distribution
ProductMindshare (%)
Microsoft Intune22.3%
Workspace ONE UEM10.5%
ManageEngine Endpoint Central7.7%
Other59.5%
Unified Endpoint Management (UEM)
 

Featured Reviews

Cristian Testa - PeerSpot reviewer
Presales Manager Product Manager - Latin America Region at tdi
A stable solution that allows you to manage IT clients from receipt to retirement
The initial setup is straightforward and easy to use, but you need to understand the different functionalities and modules. The console version and the Hub application are different, and you need some knowledge to make the process easier. Deployment typically takes about two months. You start with the initial setup and then continue with operations. The deployment process is straightforward. The master installation takes about thirty minutes. After that, you deploy different relays to discover the endpoints and create the credentials and sources to install the agents. Once the agent is installed on an endpoint, you can manage it as needed. The first step is always the installation. BMC Client Management can be deployed both on cloud and on-premises. After the COVID-19 pandemic, there was an increased need for remote solutions, so we have customers using both models. In BMC Client Management, I'd rate the initial setup as an eight out of ten.
Varun Mehra - PeerSpot reviewer
Collaboration Support Engineer at a retailer with 11-50 employees
Centralized device management has transformed security and streamlined remote provisioning
One area where Microsoft Intune can improve is the user interface. Sometimes the portal feels a bit complex and not very intuitive, especially for new users, and it can take time to find specific settings. Another point is troubleshooting. While logs are available, the diagnostic policies and sync issues can still be time-consuming and not very straightforward. I also feel that reporting could be more detailed and customizable. The built-in reports are helpful, but for deeper insights, I often need to rely on additional tools. Overall, it is a strong solution, but improving usability and troubleshooting experience would make it even better. While Microsoft Intune works very well within the Microsoft ecosystem, the integration of some third-party tools could be smoother and require less customization. Support is another area that could improve, as sometimes response times can be slow, and resolving complex issues may take longer than expected. In terms of features, I think more advanced automation and built-in remediation options would be helpful since common issues can be fixed automatically without manual intervention.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of our customers is a financial institution with more than 15,000 endpoints, and we use BMC Client Management to manage their regulatory compliance needs, manage the endpoints from a security perspective, and integrate it with service management as well."
"BMC Client Management is a stable solution and one of the best in the market. It allows me to manage all recipe endpoints, including iOS, Android, Linux, Unix, and Windows, all within the same solution."
"The solution provides multiple features in one place."
"The inventory and patch management tools are very valuable."
"The most valuable features of the solution are patch management and software license management."
"The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."
"One feature I like, that was especially valuable during the pandemic, is remote control. Remote control grants administrators and support personnel access to the laptops and PCs of employees (who might be working from home) in order to fix any issues that come up as and when they come up, even without having to wait for a support request."
"BMC Client Management has helped us be able to patch our OS or any software to the latest version."
"We were trying to solve many issues, mainly the lack of centralized management. Before Microsoft Intune, we had to manually support devices one by one, installing applications and configuring policies individually. When we implemented the tool, it became much easier to manage our devices. We enroll them in Microsoft Intune and can manage all devices with a few clicks. For application management, it's the same process. If we want to deploy applications to hundreds or thousands of devices, we can do it easily with just a few clicks. This also applies to policies."
"Microsoft Intune is extremely important from a security perspective to ensure devices are compliant and gives us the efficiency to deploy apps automatically to a large number of users without the need for interaction from a client side, which is always helpful."
"The solution has significantly improved managing a diverse range of devices. We have observed enhancements across Android, iOS, and Windows devices."
"Microsoft Intune policies, remote wipe, and using corporate and private profiles are valuable features, but MFA is the most valuable feature as it ensures that the end user is authentic."
"The product is very useful in terms of Windows Information Protection."
"It's really easy to access."
"Third party integrations are very convenient to use with Microsoft Intune."
"We can securely manage both company-owned devices and personal devices enrolled in our BYOD program."
 

Cons

"It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool."
"BMC Client Management could improve in the area of integration."
"BMC Client Management supports only iOS devices. It would be good if they would support Android as well."
"In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. The latest version includes more endpoints, but they do not cover everything the operations team needs. Additionally, I think improving the hierarchy for managing endpoints is crucial. Extending the endpoint capabilities would be highly beneficial."
"BMC Client Management supports only iOS devices. It would be good if they would support Android as well."
"The solution needs to add whitelisting because many customers request it."
"It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one."
"BMC Client Management could improve in the area of integration."
"Its configuration is fairly complicated. You have to do quite a bit of discovery to be able to deploy it for a customer."
"Policy and app deployment should be faster, as it currently takes between minutes to hours to apply, with an average of one hour."
"We faced issues with macOS support. The product should have better inventory and asset management."
"Integration with Mac devices requires some improvement."
"The reports that are generated aren't so great; they don't give a lot of meaning so far."
"Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is."
"Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate."
"It doesn't economize when you scale up. We have over 14,000 employees, and we have between 7,500 and 8,000 city-owned or personal devices being used to conduct city business. Its price can be improved. It is not a cheap solution."
 

Pricing and Cost Advice

"BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe there is an additional cost of around two hundred dollars."
"To use BMC Client Management they charge annually per node."
"BMC Client Management is a very affordable solution. There is one main server license which I believe is around $1,000 per year, and then there is the license for the actual solution. With the solution license, you can opt for a suite license where you get access to all the features and benefits, or alternatively you can buy any of the five main components of the suite license individually."
"The solution is low cost."
"Microsoft Intune's pricing is reasonable."
"Microsoft's licensing is more flexible and adaptive than its competitors."
"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."
"We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region. This would make investment more viable, especially since larger businesses in other countries can afford it easily."
"Pricing can be improved."
"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."
"I would rate the price a four out of ten with ten being the most expensive."
"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Retailer
12%
Government
10%
Computer Software Company
9%
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
By reviewers
Company SizeCount
Small Business152
Midsize Enterprise59
Large Enterprise170
 

Questions from the Community

What is your experience regarding pricing and costs for BMC Client Management?
BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe t...
What needs improvement with BMC Client Management?
In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. ...
What is your primary use case for BMC Client Management?
The most common use cases for BMC Client Management among my clients include managing inventory and deployment of a software package.
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
 

Also Known As

BMC Helix Client Management, Helix Client Management, BMC Fromdistance Mobile Device Management
Intune, MS Intune, Microsoft Endpoint Manager
 

Overview

 

Sample Customers

Charter Manufacturing
Mitchells and Buzzers, Callaway
Find out what your peers are saying about JAMF, Microsoft, Kandji and others in Mobile Device Management (MDM). Updated: April 2026.
892,678 professionals have used our research since 2012.