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BMC Client Management pros and cons

Vendor: BMC
4.3 out of 5
264 followers
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Pros & Cons summary

BMC Client Management offers valuable features like patch management, software license management, and remote control, which was crucial during the pandemic. It is scalable and stable, supporting multiple operating systems including iOS, Linux, Unix, and Windows. While the support is good, it lacks Android support and native remote access to users. There is also a need for endpoint vulnerability assessment integration, accurate discovery tool performance, and whitelisting functionality.

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Prominent pros & cons

PROS

Patch management and software license management are highly valued features of BMC Client Management.
The support from BMC Client Management is considered very good.
BMC Client Management offers scalability, effectively serving customers ranging from 3,000 to 300,000 nodes.
Remote control feature was particularly useful during the pandemic, allowing administrators and support personnel to access and fix issues on remote devices as needed.
Inventory and patch management tools within BMC Client Management are greatly appreciated for their effectiveness.

CONS

BMC Client Management supports only iOS devices, lacking Android support.
BMC Client Management could improve in the area of integration.
BMC Client Management needs to add whitelisting capabilities, as many customers request it.
BMC Client Management does not offer the functionality of remote access to users.
Improvement is necessary for BMC Client Management's hierarchy for managing endpoints and extending endpoint capabilities.
 

BMC Client Management Pros review quotes

AA
Dec 6, 2022
One feature I like, that was especially valuable during the pandemic, is remote control. Remote control grants administrators and support personnel access to the laptops and PCs of employees (who might be working from home) in order to fix any issues that come up as and when they come up, even without having to wait for a support request.
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Cristian Testa - PeerSpot reviewer
May 21, 2024
BMC Client Management is a stable solution and one of the best in the market. It allows me to manage all recipe endpoints, including iOS, Android, Linux, Unix, and Windows, all within the same solution.
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reviewer1727625 - PeerSpot reviewer
Nov 25, 2021
The most valuable features of the solution are patch management and software license management.
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Buyer's Guide
Mobile Device Management (MDM)
December 2024
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Shirish Kamalapurkar - PeerSpot reviewer
Feb 24, 2023
The inventory and patch management tools are very valuable.
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Sagar Talreja - PeerSpot reviewer
Oct 3, 2023
The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time.
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SiddharthSinha - PeerSpot reviewer
Nov 11, 2022
It's a scalable solution. We have deployed it for customers using 3000 nodes to those using 300,000 nodes.
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ON
Jun 9, 2022
The support from BMC Client Management is very good.
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BMC Client Management Cons review quotes

AA
Dec 6, 2022
The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool.
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Cristian Testa - PeerSpot reviewer
May 21, 2024
In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. The latest version includes more endpoints, but they do not cover everything the operations team needs. Additionally, I think improving the hierarchy for managing endpoints is crucial. Extending the endpoint capabilities would be highly beneficial.
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reviewer1727625 - PeerSpot reviewer
Nov 25, 2021
BMC Client Management supports only iOS devices. It would be good if they would support Android as well.
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Buyer's Guide
Mobile Device Management (MDM)
December 2024
Download Free Report
Find out what your peers are saying about BMC, JAMF, Cisco and others in Mobile Device Management (MDM). Updated: December 2024.
DOWNLOAD NOW
824,067 professionals have used our research since 2012.
Shirish Kamalapurkar - PeerSpot reviewer
Feb 24, 2023
The solution needs to add whitelisting because many customers request it.
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Sagar Talreja - PeerSpot reviewer
Oct 3, 2023
The solution does not offer the functionality of remote access to users.
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SiddharthSinha - PeerSpot reviewer
Nov 11, 2022
It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one.
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ON
Jun 9, 2022
BMC Client Management could improve in the area of integration.
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Product Categories

Product Categories
Mobile Device Management (MDM)
Endpoint Compliance

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Mobile Device Management (MDM)
Endpoint Compliance

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