BMC Helix Monitor Reviews

Vendor: BMC

4.5 out of 5

4 reviews
100% willing to recommend

What is BMC Helix Monitor?

BMC Helix Monitor is a SaaS solution that combines broad monitoring and event management capabilities with a containerized microservices architecture. Improve performance across complex environments while supporting the agility and speed required by digital businesses.

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BMC Helix Monitor is the #5 ranked solution in top Event Monitoring solutions. PeerSpot users give BMC Helix Monitor an average rating of 9.0 out of 10. BMC Helix Monitor is most commonly compared to ServiceNow IT Operations Management: BMC Helix Monitor vs ServiceNow IT Operations Management. BMC Helix Monitor is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 28% of all views.

Buyer's Guide

Event Monitoring

November 2024

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Helped 824,067 peers since 2012

Featured reviews

Jijil GHosh

ITSM Solution Architect at CyberMAK Information Systems W.L.L.

The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.

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MohamedHassan6

Development manager at Business Management Company

My company's customers sometimes use BMC Helix Monitor to monitor applications and check for failures in one server or a specific service in an application. The monitoring tool sends signals or alerts to the operation team, and after some time, they escalate and are sent to management, the IT…

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reviewer2332233

Solution Design Monitoring & Performance Solutions at a comms service provider with 10,001+ employees

The service operations monitoring features are valuable. Apart from the operations management and server monitoring, it gives advanced options to integrate with other tools. Based on the customer's requirements, we can use it to automate alerts and take action on the triggered events. All the options are combined to ensure the customer's requirement is accomplished and 100% availability is provided.

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BMC Helix Monitor mindshare

As of December 2024, the mindshare of BMC Helix Monitor in the Event Monitoring category stands at 12.3%, up from 12.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Event Monitoring

Key learnings from peers

Valuable Features

"The product's initial setup phase is easy."
"The service operations monitoring features are valuable."
"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."

Room for Improvement

"I feel that the tool's stability has some scope for improvement."
"The product must provide more information and dashboards."
"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."